Home Depot is Home Depot! I love going there. They have pretty much anything u want.

Bought a new stove from this Home Depot. They of course wanted us to put it on our Home Depot card. The sales lady told us if we paid it off in 3 months there was no interest. Well we fell for it. Put it on the Home Depot credit card and wouldn’t you know it, interested charged anyway on my last payment which feel well in between the 3 months no interest rule. They assured me they would credit the charges for the interest on my next bill and to just pay it now. Well again we fell for that. They refused to credit our account. Be careful. The salespeople just say whatever they can think of to get your money

Today my wife & I went to The Lake Zurich store to shop for plants & shrubs. We found the selection, price, and quality of their inventory was great. We didn’t know how, at our age, we could purchase these larger quantities and get them home. Rick came over to us in the yard and asked if we needed help. We asked about delivery and he told us about the store delivery policy that included one flat shipping fee. We were delighted. We went to the Service desk to place the large order but Unfortunately, they told us that this shipping policy did not apply to shrubs, trees, or any other landscaping products. We were dismayed but on our way out Rick asked us if they took care of us at the Service Desk? We told him what had happened and he immediately called the Store Manager and walked us back to the Service Desk. Within a few minutes we had placed an order for almost $800.00 including delivery!Rick, you saved us a lot of time and effort and more importantly, you saved the order from going elsewhere. Great Experience

Home Depot definitely has a big selection. You can find pretty much anything youre looking for at a decent price. Finding and purchasing items is easy, and returns are easy as well. Ive had a good experience with garden purchases and lawnmower repair as well. The only downside is inconsistent helpfulness of staff. Some are great and engaged, some just want to move on.

There are some good n some bad its ok. Overall its a good home repair material store.

Very very happy went over and above to make sure I got help with heavy driveway sealer, Im a senior some store over look you In store scooter Thank you thank you 😍

Only cashier was nice. No employees to help. Wanted to see or buy klein backpack. Getting worse so will purchase through Amazon.

Typical Home Depot. Ive yet to identify anything exceptional about this location: good or bad.

I love this store but today I had my first bad experience. I had to return some items I didn’t need and the lady named Stacy I think was having a bad day. No smiles, no how you doing. I forgot my card in the car and she expressed some frustration. It was a mistake I’m human! I feel like the first face you are coming to any business is vital to the customer experience.

Very good customer service. Outstanding help in lumber! Very much appreciated his input. Wish I remembered his name to give full appreciation!

I really do not feel the need to have to scan and bag my materials that i paid very good money to buy....i feel i should get 10% discount minimum...its 8:10am and no cashiers anywhere!!!@#$%!@#$%!##$%%

We have had our ups and downs with Home Depot, but our visit last night was great! We went in to buy flooring for our basement and received the best service from Will in flooring. He helped us narrow down which flooring would be best for what we needed it for (high traffic area with lots of kids around). If you are looking for the best and most honest help with finding flooring, visit Will at Home Depot in Lake Zurich. Well be back to visit him when we need carpet!

What can you say about Home Depot? If you are working on a DIY project, they are the place to go. They have tools, lumber, a huge selection of fixtures and hardware, everything you need for most home improvement projects. Like any place else, you have to pay attention to the quality of what you buy. They sell their share of cheap junk, but unlike other large midwest based DIY stores, Home Depot does sell only cheap junk.The reason for 4 stars, and not 5, is the staff. Yes, some are knowledgeable and frienly, but other are there simply to get a paycheck and dont know, or care, how to help a customer.If you know what you are doing and dont need a lot of help with your project, Home Depot is the place to go.

Earlier in the day, we purchased a replacement lightbulb at Home Depot for a fixture at home. The new bulb didnt work. At this time, it was later in the evening but I needed that light fixture to work so I returned to Home Depot to exchange the bulb for another one that hopefully works. Since I needed to return to the store anyway, I decided to purchase replacement bulbs for the other fixture in the same room because isnt it just typical that once I replace the burned out bulb, the others will probably stop working, as well!! So, I entered the store (yes wearing a mask but entered in through the exit doors-oops my bad)! I was immediately greeted by both a wonderful male and equally wonderful female Home Depot associate. I had less than 15 minutes before I needed to get dinner for the family. Both associates tag teamed me...I feel horrible that I didnt know their names-very unlike me... So male associate took my examples of bulbs and raced off to get me new ones. Simultaneously, female associate processed the return for the non-working bulb and was instantly ready to ring me up for the new ones... Not a second wasted...I was out the door so fast I made it to pickup dinner ON TIME...No joke! This occurred this past Sunday evening. THANK YOU SO VERY MUCH TO THESE FANTASTIC, PRODUCTIVE, EXTREMELY HELPFUL HOME DEPOT ASSOCIATES!! Returned home, with hot food for the family, changed ALL of the bulbs...they all work well. Kind of need sunglasses in that room now... LOL!!

So much concrete in the trunk Im tucking tire lmbo.

I like shopping at Home Depot because of the helpful staff and they have several electric scooters for people who find it hard to walk.

Do not consider Home Depot for any installation projects. Their communication is inadequate and they do not come close to meeting their timelines. Constant headaches. In particular, their head of installations, Martin Goetze, was exceptionally horrific at completing the project. He is the person that it gets pushed to after the first few levels of employees make mistakes and he performs worse than all the lower level employees. I hope someone can learn from our mistake of using this company. Interacting with him has convinced my family that it is worthwhile to drive a bit further to spend our dollars at a competitor for all purchases. This project has left our kitchen unfinished, a scratch on my car, and another car covered in saw dust due to their inconsiderate work. Please Beware!

Contract signed in March 2021 for all home windows replacement. Down payment done but tentative install now pushed back by @HomeDepot till mid Sep. Reached out to multiple people, no response. Horrible Customer service.My husband and I ordered window replacements for our entire home on March 2nd, 2021. A down payment was made at the time of contract. As of today, the scheduled tentative install date of August 21st is now pushed back to Sept 2021. This project keeps getting pushed further and further out by Home Depot. Currently install is 7 months out. There has been a lapse on the part of the Sales representative ( did not do regular follow ups with the Village regarding status of permit ) and the Home Depot scheduler ( scheduled us on a Saturday, Aug 21st when village inspections cannot be done ). Instead of taking ownership and correcting error, kept pushing install further out.We are at a loss of words. There is a bet placed among family and friends… “Guess how long Home Depot will take to install ? “. With the current date of Sept 2021 it will be 7 months from the time we signed the contract.Our biggest concern : If Home Depot cannot handle the basic administrative paperwork and scheduling, how will the install be ? Will this be another nightmare that we will have to get through ?If I could give negative scoring I would..but the lowest score is 1star.

The garden center at this Home Depot is outstanding. Everything you need and more items to want. Ample variety, helpful staff and because its Home Depot, easy and efficient returns.

This store on Schmale in Carol Stream ILhave terrible service. I give 3 stars becauseOne guy. His name I AARON. He is only the man in this store. I hope you can hire moor people like he is. 0 stars for store and 5 for one person. Let think about what have to be changed.

Awesome!! I especially love the Home Depot App, its NOT only intended use for just purchasing from on-line!! I actually use the app EVERY time I go into the store. The app will not only tell you the quantity on hand in the store but it tells you exactly which isle & bay that its in & it will even show you a map of inside the store & direct you where to go to find whatever your looking for! Home Depot has made your shopping experience stress free, quick & simple.

Home Depot is a great place to get things for your home. You can find just about anything you need for your home. Hardware, tools, light fixtures, light bulbs, paint, carpet, flooring, appliances, lawn mowers, plumbing, and whatever else you can think of. Huge selection, reasonable prices, helpful people.

Terrible store. Staff run from customers looking for assistance. Broken/returned items are reboxed & put out for resale without being labeled as resale. Returns line is always long. Lumber is all cut to odd sizes despite labelled as particular size! Go to Menards instead.

David, store employee, loaded garden supplies into our car this past Wednesday afternoon. He was helpful, cheerful & did a great job.

Possibly had THE WORST customer service experience EVER.Needed to return minor items and misplaced my receipt. They called for a manager (Mike Cadry) to assist with the return and he was absolutely and incredibly rude, arrogant and aggressive. I mentioned I was not sure which card it was on but had cards present to check each one and he proceeded to tell me “Im not running all those cards to check. Im not returning your items thats final!” And then aggressively proceeded to take the return bin that my items were in and dump them back into my cart. The other employee (Alex Carr) standing there was equally as shocked as I was and proceeded to apologize for his inappropriate behavior. When I asked for his superiors name and contact info he asked me to leave the store.As I was on the phone with corporate, he THEN told me he could run my cards but by then I felt it was too late. His temper and mismanagement of a minor return needed to be addressed with higher authority and brought to their attention. Not sure what his initial irritant might have been but I’m really hoping its not stemmed from me being a minority and any possible prejudgement he might have.

I normally dont enjoy going to home improvement stores because Im never sure what to buy. I normally only leave reviews for exceptional service. I used to go to Menards but their customer service has not been helpful the past 2 years. Both trips to the Lake Zurich Home Depot has been wonderful experiences. Tonight I was walking my car full of stuff to my truck and a young man wearing a hat (I wish I knew his name) offered to help me . Last week I also rented a miter saw and the man in the tool department helped me select what I needed and put it into my truck. He consulted with the rental attendant and I rented exactly what I needed and an extension cord. Top notch service. I will definitely be loyal to the Home Depot in Lake Zurich. Thanks!

They had what I needed. Easy in and out experience.

They need MORE knowledge people

Received great service finding a special water proof tape. Thank you Home Depot !!!!

Customer service is less than terrible. Not only rude but they seemed bothered when you ask them to order products on-line to be picked up at the store. Claim to confidently not offer that as an option....drive over to the Palatine location on Dundee Rd. And they order the same product to be picked up at the Palatine location WITH A SMILE EVERY TIME.Pass poor customer service at the Lake Zurich location. Possible improvements if corporate figures out the financial sieve and they send a training crew over there and trim the fat.

Home depot staff at this location are so friendly and sweet. My 3 year old wore his dinosaur suit there the other day and one of the cashiers bought him a sucker as we checked out it made his whole day.

This is kinda weird. I worked at the lake Zurich store for 7 and half years! So I still shop there, been gone for 3 and a half years, time flies. The best Depot in the area, top shelf, enough said, Doc out!!

I love the customer service at Home Depot, Maria helped me looking for something and with my online order. She did a generous job, very friendly employee, she mentioned it was her first couple days, yet she still did an amazing job.

Visited garden center on week day. Tons of choices for top soil, mulch, fertilizer, plants.Staff was knowledgeable as well as helpful and suggested best way to raise garden bed.

Garden center was very well stocked with helpful staff. Everything I went for was in stock.

Home Depot is always clean, courteous and covid supplies available for customers. The staff is super friendly and helpful with finding things. Prices are comparable to other similar stores. I see that they have great sales.

Home depot in lake Zurich, all guys are very helpful and super nice.

Overall The Home Depot seems to lack in customer service but this store is one of the worst. This review is specifically for the Rental Department. Called to verify they had a concrete saw that I needed. Inquired on rental price, was told $65 for 4 hours. Cool. Go there and I am told that I need to rent a blade as well for an additional $65 for a total of $130. Would have been nice to have that info prior to going there. What good is a saw without a blade? Needless to say I left and went elsewhere. Had much better customer service and got a saw with blade.........for $85.

Home depot even has car stuff I was impressed

I love there theme song, and there store.

I can almost always find what I need here

This is wayyyy better than Lowes! Employees actually know the merchandise and are willing to help you if you need it.

Love my military discount.

I usually dont review big box stores because they are just that: big box stores. You need something and they have it so youre going to shop here.However, what makes this one different are the people who work here. A special shout out to Laura in customer service who helped me with an online order. She couldnt find one of the items and told me she would call me back with more info. Yeah, right...who does that?!?! Well, Laura did...she followed up with me and put the item aside so it could be found easily.Lots of people here asking if you need help and able to answer your questions.The garden center was a little anemic but it is the end of season. They do have a small selection of native plants and they looked healthy.

No issues.. even did self serve without a hitch.

Great employee experience. Very helpful with my home improvements.

Friendly workers and lots of choices. I could spend hours wandering this Disneyland of home improvement.

Good service, very helpful Pro Desk.

We purchased a 6 ft. tall Christmas Unicorn lawn ornament and a Home Depot two year Protection Plan on 10/02/19. Three days after the 90 day return period expired, the metal frame on one of the wings broke. After receiving conflicting information I was eventually told by Protection Plan Reps that the product was covered by a one year manufacturer’s warranty and was directed to contact Home Depot Customer Service for resolution. Customer Service said they would contact the parts department and I’d receive email notice within 72 hours regarding the claim.Having gotten no response, I called Customer Service again and was told the replacement part was on back order. I was again assured I’d receive email notification within 72 hours with an expected parts delivery date of 4 to 6 weeks. At this time I was also told by both the Customer Service Rep and an in-store Service Rep at Lake Zurich that I could return the damaged product to the store for a full cash refund, including the cost of the Protection Plan.When I again did not receive the promised notification I again contacted Customer Service and was told on Feb. 18th that the part was on backorder from China and would take 2 to 4 months for delivery. With the Christmas holiday season long passed, and not wanting to bother with disassembling the 6 ft tall ornament we decided in good faith to wait for the replacement part.On July 8th, more than 5 months after submitting the claim, a Customer Service Rep was unable to provide any shipping/delivery information, but told me she would contact the vendor and further advise me via email within 48 hours. Consistent with their terrible customer service she failed to follow up with the promised notification.On Sept 4th, seven (7) full months after submitting the claim, I called and was informed that Home Depot had received no response from the manufacturer; they did not know if or when the replacement part would be provided; they were unable to furnish any replacement for the product itself; but I could return the damaged product to the Lake Zurich store for a full refund.I went to the Lake Zurich store where a pleasant service rep at the return counter informed me a manager had to approve a store credit for the full amount paid, but a cash refund could not be given since the original 90 day return period had expired. When I insisted upon receiving a full cash refund as promised by both, the Customer Service Rep and as previously approved by in-store personnel back in February, a supervisor arrived and reiterated a store credit was the only option. An assistant store manager similarly stated I could only receive a store credit, but finally changed her position after calling Home Depot Customer Service. However, she initially only refunded cash for the cost of the lawn ornament. When I pointed out she did not reimburse me for the cost of the Protection Plan, she subsequently processed the additional adjustment and handed me the remaining $18.00 cash without saying a single word or offering any apology or regrets whatsoever.This simple warranty claim languished unresponsively for more than 7 months. Customer Service Reps repeatedly failed to follow through not only on the claim itself, but on their broken promises to update me on the claim’s status. Lake Zurich Home Depot Representatives initially refused to provide a full cash refund on 9/04/20, as they themselves had previously authorized and as promised by Home Depot Customer Service Representatives. And after finally grudgingly relenting to honor their promise, the Lake Zurich assistant store manager handed me the cash refund without expressing any sorrow or regret for their abysmal handling of this matter or for the inconvenience it caused me.Needless to say, I do not intend to patronize the Lake Zurich Home Depot store again and instead will shop elsewhere for my future home improvement retail needs.

Looking for plants,just as expensive as food gas and everything else! Could not find grill my price range😪❗

The place is clean orderly almost always well stocked, the staff is great very kind courteous and knowledgeable. Many have been there for years so its always good to see a friendly face. Puppy friendly inside too !

The staff was very helpful and friendly

Great holiday selection, on top of the normal stuff. Ttuly the best service, were asked about a half dozen times if we needed assistance.

4/5 times I have to beg for help and even then it usually takes another couple tries to find someone that is helpful. Works great if you know what you need and the mobile website directs you the aisle and bin.

I like the people in the paint department. So knowledgeable and available.

The service is always excellent here! Theyve always got what I need and the location is great right next to Costco.

This location is a total mess. Loaded with incompetent and with no common sense thinking employees. Rude and full of egotism, from the cashier to the management, unless you make the complaint to the HD corporate office.

Its all ways a good outing going to Home Depot.😀

Large selection.Very helpful people.

Great service

Like home Depot and veteran discount, one thing I hate is the gouging contracters they work with, purchase a hot water heater, wanted 900$ to install plus a permit really 2 water lines and a gas line 1 hour of work myself, so basically there contractor wanted to change me 900$ a hour, same rate as a heart surgeon 😷 come on get some real contractors not thiefs

I’ve lived in Lake Zurich for 30 plus years. I don’t remember when they opened this store it is the worst store of any kind. They never have what you want. People that work there are rude and sarcastic. They make you wait unnecessarily. They lie to you face. No one knows what they’re doing especially front desk. If you call, they’ll make you wait then hag up on you. Very unprofessional people work there. I thought they would change during this COVID-19, disease but I found no change. There’s got to be another optionI recommend closing for good.Thank youTony

Got everything I needed at great prices

If youre looking for garden / outdoor stuff, ask for Gary. Great guy and always stop to chat with him when I visit. I drive out of my way to visit this store.

Its a Home Depot, this location is clean, friendly staff, well managed.

Lake Zurich Home Depot is always missing item every other Depot has. Either out of stock or dont carry at that store. Its been this way for the past number of years. As a professional, I dont have time for it its incredibly frustrating.

Big selection and amazing staff

Staff is amazing here! Very friendly and willing to help you make the best selection for your budget and your house.

The go to place for DIY.

They Have Tons of The Best Tools in Sale, It is Fantastic 👌🏆

Hom depo is gooodd

Nice staff

Listen, I love home depot, love the store, the products, the prices, etc.But this location has an issue with snarky employees. My 60 year old color blind mother went into the store to have some paint matched to a sage color I picked out for her bathroom. I realize now I should have waited till I got off of work to go with her, but honestly thought your employees would help and be kind enough to simply find anything close to this color for her, again, considering she is shade color blind. Instead she was met with snotty attitudes about how many sage colors you all have and how are they supposed to know which one, etc. I mean, really? If the people in the paint area are unhappy there or dont like their jobs, I know plenty who are in need of jobs right now. Being someone who also works in a retail setting, I know the stress of dealing with everything going on right now, but, when you simply have a nice customer that only wants service, being perfectly polite and kind, to be met with disdain and a piss poor attitude is quite pathetic. To the lady or whatever she is behind the paint counter, lets not meet.

I like their selection of tools. They offer better brands than the competition.

Marsha was so friendly and helpful. She referred me to young Joel, who personally escorted me to the products I needed. People like Marsha and Joel are a real credit to Home Depots commitment to outstanding customer service. Thank you!

Great store found everything givesVeteran discount@

Nice store. They always have what I need. Right away. Today I purchased flowers.

My husband always knows where everything is here. Friendly help too

Great customer service from every home depot associate 👍

Great store, props to the Manager and staff. Always friendly, well stocked, clean and carts are always available! As a contractor its great knowing that their inventory is accurate.

Everyone at this location is extremely helpful, they will go out of their way to help you find whatever it is that youre looking for!

Tool rental was great. I rented a sewer rodder that was great.

Found what I needed and Daphne was a great help in finding the Ring doorbell as they were down to the last one and it was not in the cage.

They do not enforce the mask rule at all. I do not feel comfortable going there. Limit my interactions with Home Depot to online or curbside delivery. Rude.

Awesome service here! I travelled 35 miles to receive awesome service! Thank you! 👍👍👍👍👍

What can I say its a hardware store

This five star is for Kenny at the paint department. Andrew is a man that work with his heart on the job. He gave me excellent service. He always make sure I get the right paint. when I come to match color paint, he always makes sure I get the right color. I very feel great that Im getting excellent customer service, which is very hard to get now a days.

Very very good you

Heavy employee I encounter is knowledgeable or steers me to someone that is

This is a great home depot, everyone is willing to help. Mostly They know where even the most random small items are located,I have done several projects on my own or through their services departments for my house and the follow up is great! No issues with returns if i buy to many or the wrong thing..

The employee are always helpful and friendly. The store is well stocked. Always my first choice!

Did not have the bulb that I was looking for. Clerks tried to find it but could not.

Really nice people, help all time I need something

Totally hit or miss at the Lake Zurich Home Depot. I dont care what anyone says, this is a tiny Home Depot compared to others and therefore there are a ton of things they dont stock. Drives me out of my mind and I could offer a million examples. I go to Menards most of the time instead even though HD is basically 4 minutes from my driveway.

It was actually pleasant... someone promptly helped me.

As far as home depots go, this one is above average in service and cleanliness

Excellent service. Full fledge hardware store selling lumber, electrical, electronic parts, tools and blades, paint, plants, soil, soil amendments, concrete, mortar, materials for roof repair, etc. All necessary materials and tools for the handyman and self repair. Offers veterans discount with I.D. surface and handicap parking available. Building is handicap accessible.

Staff was extremely helpful

Clean and easy to find stuff. A typical well run Home Depo.

Traditional big box hardware store. Decent selection of tools, hardware, electrical and lumber. Sometimes good deals can be found for on appliances. Selection of cabinetry and windows are also available. In general this is decent store, although I still prefer some other large hardware stores and do my best to frequent the local small hardware store as much as I can.