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Mullinax Ford of West Palm Beach | Dealership
1210 Northlake Blvd, Lake Park, FL 33403, United States
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Mullinax Ford of West Palm Beach | Dealership
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Al
Review №1

Extremely helpful staff. Answered all my questions promptly and whole. I left with a beautiful used car in great condition.

Ka
Review №2

Ive been shopping for a car for about 3 weeks. I went to *all* of the local dealerships and found high pressure, hidden fees, outright lies and general misery. Mullinax was a whole different experience. The up-front, no haggle pricing is really the price. Its in line what the apps and KBB say the vehicle should cost. The sales people are friendly, knowledgeable and dont pressure you to make a decision on the spot. Financing was clear and easy. The whole process was really pleasant. I highly recommend them if youre looking for a great inventory with very professional sales and finance staff. Im really happy with my purchase!

Ca
Review №3

Fair and reliable cars. No hassle. Great cars, new and used. They were very helpful with anything I needed help with from financing to regular maintenance miles down the road. Highly recommend making the most of your time and going here first!

Jo
Review №4

Josh was very easy to work with. The deal was exactly as promised. I drove from almost 3 hours away and he had everything ready and made the process as quick as possible. Would definitely recommend.

Jo
Review №5

This dealership is really one of a kind. For a volume store they still remember how to treat and care for their clientele! I’ve been buying cars from Mullinax since I was 16 and 24 years later they do not disappoint. I really wish they never sold their margate location, as it has never been the same! I would like to thank Scott Nicolas and Roosevelt Moore for helping me and my wife find the right car and making the purchase so smooth. I think we spent more time driving to and from then actually In the the dealership (lol). To anyone looking to buy a new Ford, look no further and go see Roosevelt!!!Thanks again Guy’s.

Pa
Review №6

Very professional experience. Our salesperson offered excellent suggestions and worked within our budget. We are extremely satisfied and will recommend Mullinax to friends interested in purchasing a vehicle

Ry
Review №7

BEWARE OF THEIR 2013 F150!!! I bought a used F150 last week, 2013 with a lot of miles but a solid looking truck and drove great on the test drive. I drove it 2 days and on the third day the shifting around 25-30mph was ROUGH. That same day I also noticed a a dead roach on the floor mat left by the service team. Next morning the check engine light was on and roughness of shifting continued, enough to shake the truck. I also found the roach nest, ~50 live roaches under the back seat carpet/cubby. They scattered and I managed to kill a few (seen in the pic). I used their 5 day/300 mile return policy to return the truck (someone called me after I spoke to my salesman Clarence (he was amazing) and told me the check engine was probably just water on my engine from them cleaning the car…yea right). They did not want to talk or hear about the cockroach infestation either. I had bought an additional key for the F150 for total of $280, but of course upon the return of my car they said that was my decision to get the extra key and would not credit me the $280. Only reason this is not 1 star as that I was able to upgrade to a newer truck with a full credit for the F150

Be
Review №8

One of the few places that had inventory of 2021 Ford Expeditions on site and with multiple options. Jordan was great in his response to my questions and took care of my wife and I from the time I called. We were able to take a test drive and even had the option of holding the vehicle for the rest of the day. Once we decided to pull the trigger on a vehicle the process was smooth. They filled the tank and detailed the vehicle and we were in and out with an hour. Great service!

Kr
Review №9

Purchased a used car from this dealership about two weeks ago and the experience was great. Dave assisted me with my purchase and had great communication throughout the process. Dave ensured I left the dealership in good spirits.I came with a preapproved loan from my bank and was not hounded to use one of their finance partners unlike other dealerships i visited while shopping around. Also unlike other dealerships, the upfront pricing thing was real. At other dealerships, whether in the fine print or not, the total would increase by thousands before tax but this process at Mullinax was honest and upfront.

Jo
Review №10

Roosevelt and Howard made buying a car so easy with low amounts of stress. West Palm beach was a bit of a drive for me but they agreed to meet me halfway at the Mullinax location in Kississimme. Made it much easier for my schedule and completing the purchase was a breeze! I’ve bought two cars from Mullinax now and looking forward to using them for my future car buying needs thanks to people like Roosevelt and Howard. Thank you Mullinax for such a great purchase process!

Tr
Review №11

Josh was awesome. Amidst a huge supply and demand crisis Josh worked to find me a truck with all the options I wanted. He also kept me in the loop as it was being shipped from the manufacturer and prepped on site. The rest of the team walked me through financing. Great no hassle experience, great pricing, cant ask for much more.

Ju
Review №12

Mullinax is the best place to buy a Ford. The prices are fair and the buying process is smooth. Will Owen served as my sales rep. He was excellent. We worked out the details of the purchase over the phone, I came in and was driving away within 30 minutes. I purchase new vehicles every year and this was one of the best car buying experiences I’ve had.

Pe
Review №13

Purchased my 2021 Bronco from Mullinax. This was a great team to work with and wanted to give a special thanks to Howard, Bren and Chuck for for guiding me through the order process, maintaining their promise for over 1 year (while waiting for Ford to release the new vehicle), and for a stress free delivery. I am glad to have chosen Mullinax, they really live up to their name.

De
Review №14

This was hands-down the best car buying experience Ive had in all my years of owning different vehicles, AND they were able to make it happen all via online, phone, and text. First, I wasnt in the market for a car, but Roosevelt at Mullinax Ford made the experience seamless and pleasant for me. I was not looking forward to this process since the reason I was in the market for a car was due to a car accident. But within 24 hours of finding the vehicle online, Roosevelt personally delivered it to my home. Thank you so much! I will definitely stay with the Mullinax family.

an
Review №15

Great car buying experience! They made the process as easy as possible. Very friendly staff.

Ry
Review №16

Extremely friendly and accommodating. Came in with a nail in my tire. Was greeted as soon as I walked in the door. They looked really busy and I needed to get back to work as fast as possible. By the time I got a cup of coffee they had taken my truck back and patched the tire. I was on my way out within 30 minutes. Thank you so much will go back in the future.

Tr
Review №17

My sales person was Roosevelt Moore and I could not have asked for a better person to take care of my purchasing needs.He was very patient, explained every detail, answered my millions of questions without getting impatient.He answered my calls and texts each time in a timely manner as well.I highly recommend that you visit Mullinax Ford and I recommend that you request Roosevelt Moore to assist you for all your Ford needs.

cy
Review №18

We were very pleased with our experience with Mullinax Ford. We ordered our Mustang five months ago and it finally arrived. It was worth waiting for. The price we agreed to was honored by the dealership despite a slight increase by Ford. We dealt with Josh who was professional and very personable. We highly recommend the entire team.

Me
Review №19

Gary was helpful and easy, Michael was nice too, Adam was super friendly. Thank you everyone. Easiest experience I’ve ever had buying a truck. We purchased an used F250 Platinum and are thrilled. Everything was to the point which we appreciated after searching high and low and dealing with so many salesmen. Thank you for ending our search and us being satisfied with everything.

Ba
Review №20

David was a great person to work with to find a vehicle and their prices are true not tricks

Br
Review №21

The staff was very professional and empathetic towards me having to get a rush on my oil change because my fiancé and two of the three kids were going n the car at the time. Angela was awesome and explained the situation to the tech who took care of us without any hesitation and had us in and out literally in 30 min... thank you to you all

Br
Review №22

I had a wonderful experience from the moment I walked in the doors. I felt no pressure from anyone at location to buy a car. Will was my salesman and throughout the entire experience he made me feel comfortable and excited to buy a car. The entire team was accommodating and I ended up with the car I want and at a great price. I definitely recommend Mullinax Ford WPB to anyone and everyone!

Ry
Review №23

Bobbie and Rose are the best. Made my buying experience a real pleasure. They were polite and genuine. Highly recommend seeing them for your next vehicle purchase.

Fr
Review №24

Despite living two hundred miles away, we’ve bought our last four vehicles from Millinax Ford in Palm Beach. They are one of few dealerships that “walk the talk.” Millinax has great selection and prices. They are transparent— you know what you are getting and exactly what it is going to cost. They are realistic and fair in their trade in offers. Our contact is terrific. Mr Waldo Flores, who is professional, honest, responsive, and customer focused, is one of the best in the business. Buying is stress free.

Da
Review №25

This place is the worst! They are called Quick Lube, but, there is nothing quick about them I called on a Thursday and couldn’t get an appointment till the following Wednesday.When I got there 90% of their service bays were empty. I asked for a full synthetic oil change and got a regular oil, oil change. When I questioned it, they said they would fix it. They didn’t change the filter which is filled with regular oil. It took an hour and a half to get my truck back. Then I get there inspection report and they try to sell me windshield wipers. I just bought the best Rain-X wipers 10 days ago!Don’t get me wrong Mullinex Ford is great for selling vehicles and Howard Bass will keep me and my family in Fords for a long time but the Quick Lube Service is grossly ill managed and the service sucks!

Ab
Review №26

Every time I go to Mullinax Ford Quick Lane, everyone there is super nice- especially Luis. There’s something very calming about him. They always get the work done efficiently and are always eager for you to utilize your Ford pass points. I just feel better taking my car here overall.

JR
Review №27

Easy experience was in and out in about 3 hours. I was contacted online by Waldo after I left an inquiry on their website. Waldo made the whole process super easy. Thanks Waldo and Mullinax.

Jo
Review №28

Everything went smooth and FAST. Shannon had everything ready to go when I got there so I didn’t spend half the day there. Great experience all around.

Ja
Review №29

Great pricing and sales people. Very satisfied.

Ro
Review №30

I have not been to a dealership to purchase a vehicle in over 20 years. I was dreading it but was very happy about how I was treated and how smoothly the process took.

Ja
Review №31

Mr Andy Cook did an excellent job helping us make the decision to go with Mullinax Ford. He was professional and courteous throughout the process. He even stayed after closing hours to explain the many details of the trim package. I am thoroughly impressed with the purchase experience I received from Andy, Brim and Jeremy.

Oc
Review №32

Ronnie was an absolute gem of a salesman. We were searching for a super duty for quite sometime and decided to drop in to the Mullinmax Dealership. Ronnie was extremely knowledgeable and did not waste our time. We were able to get the truck we wanted and sign all the necessary paperwork with finance in record time. I highly recommend this dealership and Ronnie as a salesman.

ra
Review №33

Just wanted to take time to write this review because the people at Mullinax Ford West Palm Beach are absolutely the best period. Tanya my sales person was awesome, she would pick up her phone no matter what time I called her. 9:00 Pm or 8:30 Am. always ready to help and happy about it. Skyler was also great he introduced himself when I was going for my test drive and told me he was going to do his best on my trade in. He did and we made the deal. Jeremy in financing equally friendly and upbeat cannot say enough good things, would of course highly recommend.

Da
Review №34

We found a truck online that we liked, called and spoke to Bobbie and met with her at the dealership to check it out. Nothing but good things to say about this dealership and Bobbie! Great communication, extremely trusting, fair pricing, clean dealership and no dealer fees! Absolutely would recommend this place!

Ke
Review №35

Dave McKenzie and Jeremy from financing made my trade in/purchase incredibly painless, easy, and very fast! All said and done I spent about two hours from start to finish and that included moving all my items over. Can’t say enough how much these made this one of my best car buying experiences!

Pa
Review №36

Dave McKenzie provided the most honest and pleasant car buying experience. He was diligent about finding what we wanted and made it happen. He is a gift to the industry.

TH
Review №37

Very happy with everything, it kinda didnt go as planned as the original car I was set on got sold, but they were great at helping me get into the vehicle I wanted and in my budget. I felt like I was being a pain at some points and they were helpful the whole way, Thanks to Jordan, and Derek, who both were very helpful in my quest for a vehicle. They were very responsive and worked with me throughout, and I am very happy with the way it all turned out.

Pa
Review №38

As always, the best sales, service and financing departments anywhere. Mullinax is #1.

Ro
Review №39

I PURCHASED A 2014 MUSTANG FROM THEM ONLINE. THIS WAS A GOLD CERTIFIED CAR. WHEN THE DELIVERED IT TO ME THE FRONT BUMPER COVER WAS HANGING OFF, AND THE CONTESTABLE TOP REAR WINDOW WAS SEPARATED FROM THE GLASS, ANTENNA WAS MISSING AND TIRE LIGHT WAS ON. FAMOUS LAST WORDS, DON’T WORRY WELL TAKE CARE OF IT. IN ALL FAIRNESS THEY TOOK CARE OF THE TOP AND DID INSTALL A NEW ONE. WHEN I TALKED TO THEM ABOUT THE OTHER THINGS WAS TOLD THEY WOULD SEND SOMEONE OUT TO GLUE MY FRONT BUMPER TOGETHER, AND THE OTHER THINGS ARE NOT COVERED. HOW CAN MISSING PARTS BE COVERED? GOLD CERTIFIED, WHAT A JOKE. THIS CAR PASSED A 172 POINT INSPECTION WITH THE WRONG SIZE TIES AND WHEELS, AFTERMARKET SPRINGS IN THE FRONT AND REAR, PARTS MISSING, RADIATOR LEAK WITCH THEY WILL COVER UNDER WARRANTY (WITH ME PAYING 100.00 DOLLAR DEDUCTIBLE) TOP LEAKING, FRONT BUMPER COVER FALLING OFF, AND MUCH MORE. I WOULD LIKE TO KNOW HOW MANY OF THE 172 POINT INSPECTION ACTUALLY WAS LOOKED AT. HOPE THIS INFO HELPS YOU ON WITCH DEALER YOU PURCHASE YOUR NEXT CAR AT....

Ra
Review №40

This was the best car buying experience. Everyone was so helpful, especially Jordan. Love my new car!!

St
Review №41

We enjoy having Mullinax as our local Ford dealership. We have purchased vehicles here, and their no haggle pricing makes the whole experience straightforward and painless. We also rely on their service department to keep our two F-150’s running strong. They have a combined mileage of 290k. Their service advisors are friendly and efficient, and the mechanics know what they are doing. We have a deposit down on an electric F-150 Lightning, and will purchase it thru Mullinax.

Ka
Review №42

I was not pleased with your service department on my last visit.made a 3:00 apt at Wuick Lane but waited in the service department for over 10 minutes only to finally be asked if I needed help then told I was in the wrong place. Made me lateAcross the way. On Monday I was told to arrive at 11:30 for an issue with audio and that technician was there then and first come first serve. Arrived at 11:25 only ti be ignored for 10 minutes. Then finally a nice guy with great energy, Ben approached me and got me taken care of. They ordered my new radio and I returned today for the install. Ben and the audio guy seem to be the only helpful people in your service department . So my review is based on getting this guy promoted because he actually seems to care and respect people’s time!

An
Review №43

Staff is excellent! I also used Ford Pass points to pay for my service and on top of everything they had my truck out well before the time that I was quoted! Thank you for the great service every time!

S
Review №44

Great experience. Nick G my salesman was awesome. Whole transaction took less than 90 mins.

Ma
Review №45

Just bought a truck from this dealer it was a great experience I highly recommend them Tanya was wonderful to us and on top of things I greatly appreciate this dealership!! I highly highly recommend them!!

Ja
Review №46

Josh was very professional & for 1st time in long time kept me notified of progress & informed me promptly when service to vehicle was completed. In past I have had to call multiple times to get any information on service to vehicle. Thank you Josh for your exceptional service.

Ne
Review №47

We went to Mullinax because of their “No Dealer Fee” sale. Their service from the beginning to getting our car home was outstanding. Our Salesman Josh Weglarz is so helpful and brought everything thing together for a smooth process. Test drives of Pre-Owned was easy and we were comfortable. Found the right car at our budget with no hassle. Any issue that came up was resolved by Josh and his Manager, we got the benefit. A Plus and then some. Go to Mullinax.

Ca
Review №48

Salesmen Josh and Andy worked quickly to help me find a truck to tow my boat....drove me to a back lot to find a recent trade. Whole process, including financing, trade appraisal and registration went quickly so I didn’t have to spend the day at the dealership. When the deal was over, I wound up keeping my truck instead of trading it and they were kind enough to drive it to my house so I didn’t have to make another trip to Mullinax. No nonsense. Great teamwork.

Jo
Review №49

Can’t say enough good things about Matt and the team at Mullinax Ford body shop.They did an outstanding repair job and were very easy to work with.I would highly recommend them for anybody shop needs.John

Da
Review №50

I picked up my First Edition Bronco from these guys and every part of the process was great. This validates my decision to reserve/order through them. My sales guy, Billy, was great and the finance guy, David, was a rock star!

Jo
Review №51

Tony was great, very personable. Took the time to explain what was needed and why service was taking a long time.The only downside was the wait for parts was a bummer, but that is no fault of the staff at Mullinax.Without the wait, it was a good experience. Car is fixed and feels like new again. 👍

Ma
Review №52

Howard and Curtis were amazing to work with. They explained everything and always there when I had a question. If you go there ask for either one of them. Our Ford Explore was delivered and Howard explained all the features took time to answer all our questions. Over all It was a great experience. Thank you so much.

ch
Review №53

I went to mullinax Ford. Paid cash for my f150. Was told I would be taken care of. No matter what. Four weeks. And it’s a simple part I might add. ! The part still hasn’t shown up. Nor. Have I gotten a call to say hey. This or that’s going on. Totally unhappy with this place. Would say don’t believe what they say. Get anything in writing to cover yourself.

fl
Review №54

I had purchased a 2021 Ford expedition king ranch ...the experience was great...everyone at dealership was incredibly friendly and helpful. They made what is normally a stressful experience into something that was actually fun and relatively quick.I cant speak highly enough of my salesman David bean....he was truly helpful in every capacity.I would strongly recommend mullinax Ford to anyone looking for a new vehicle or truck.

Zs
Review №55

I wanna thank for Waldo to help me to get my dream truck.I’m so happy with it.Waldo is the best ever 5star for him.

To
Review №56

Just bought a beautiful F-150 XLT. Bobbie, my sales person, was a gem. Friendly, knowledgeable and excellent service. I recommend her for a raise and a promotion.

Ma
Review №57

5 Star service from start to finish. Professional is the best description. I sure appreciate the way Art Schaller handled my appointment. Process was straightforward, efficient, and completed ahead of schedule. Mullinax is running a good operation.

Ni
Review №58

After searching for a vehicle for two months and 8 separate dealership visits I was frustrated to say the least. Derek Vanhoose not only have me a great price but also gave me a great price for my trade in, no hassle didn’t even spend two hours at the dealership and they warranty the power train on their used vehicles for 60 days after the sale. My best experience at a dealership, no BS. Also I would like to thank Derek for his service to our great nation, he served as a paratrooper in the army. Thank you DerekShane

Jo
Review №59

Bobby and Shannon were very proffesional in representing my f250 superduty to me, it was stress free and all my questions were answered from them as if they were in my position as a buyer. I was very impressed with the process of buying my truck at mullinax from the sales department to the financial end of the deal.

ca
Review №60

After dealing with several other dealer service departments in the past it was very refreshing to experience the service that Mulliex Ford Quick Lane provided. They use due diligence when diagnosing a possible issue I had with my car. Instead of completing the service they inform me of a possibility of an issue. Which in turn saved me the expense of having to redo the service due to the issue. Jon Brown-Stepen was very professional and courteous. Also Angela offered us sound advise on the issue. Would highly recommend Mulliex Ford service department.

Ja
Review №61

Great car buying experience. Was really lucky to have Andy working with us and he was super helpful and knowledgeable working with us on finding a new car. His customer service and expertise was way above and beyond what I would expect from a dealership. Everyone was friendly and the environment at Mullinax was head and shoulders above any other car buying experiences Ive had in the past.

Vi
Review №62

Friendly staff. Great service. Called me a couple days after purchasing the truck to make sure everything was good!

Co
Review №63

Excellent service. Extremely nice comfortable waiting room. Very freindly staff. I will def be bringing my 2015 f150 there for service from now on.

Pa
Review №64

Great Service!! Easy to deal with!! Got a great deal on our trade in and my daughter is super excited driving her new mustang!!Thanks again for such a smooth transaction!!And Bear is adorable!!

Ja
Review №65

Tony was great! He was able to get my vehicle in and out in a timely manner and helped me with transportation while my truck was being serviced. Tony took the time to explain what was going on with my truck and gave me all the options. I will continue to use Tony going forward!

Ja
Review №66

Ray Bowen at Mullinax Ford made car buying a breeze. I found a car that was perfect for our daughter but we live 2 states away. He was great passing along information, checking the car and finally making sure it was road ready for our trip back home. Buying from Mullinax was a breeze - so much could be done online. Highly recommend this dealership and especially Ray!

Vi
Review №67

I purchased 2017 F250 brand new then. Now little over 44k miles, still in warranty, I started having issues same day or after I took the truck to quick lane. First tires sensors ($200+ replaced) then engine light on and now DEF fault that will limit to drive max speed 50mph. Plus Ford recalls. I called the repair department and they are booked for 3 weeks ahead. I explained that I need the truck for my business and still they wont let me take the truck earlier than 3 weeks. I purchased premium maintenance for the truck in Mullinax and I feel I wasted a lot of money for the service. Its unacceptable and disappointing for this dealership customer service experience. I guess I have a lemon and a disappointing service. At the beginning service was fantastic but these last couple years its going to the wrong direction.

Ly
Review №68

Experience was excellent. Luis who helped me check my vehicle in and check my vehicle out was great. Explained what was needed to be done to my vehicle ( besides the oil change that I initially came in for ) and they were able to do it on a Saturday which was great for my work schedule. Would highly recommend

Ra
Review №69

Yesterday, on my way back home from work, I noticed a small broken grommet land on my floor mat from underneath my steering wheel, Immediately, I could feel my car not accelerating too much. Seeming like I barely got home, my cars brake lights would remain on even with the vehicle turned off. I was worried the transmission or fuel injectors and an electrical short were to blame. But I had a gut feeling the grommet broken in pieces had to do something with it. It couldnt just be a coincidence. After doing some research, I found that it was a common problem with the Ford Mustang Ecoboost and the fix was cheap and easy. All I needed was this replacement little piece of rubber (grommet). I went ahead and called Ford Mullinax Parts Department and they were able to let me know they actually sell the whole Pedal as a part for around $35 bucks and I could get the grommet off of there as they do not sell the rubber piece alone. I went over, bought the piece and installed it myself when I got home, my car is now running back to normal. Very helpful and informative during such a hectic moment for me. Very appreciative they were able to quickly help me out.

Da
Review №70

We are always impressed with the quality of service Mullinax. The service people ensure your issues are addressed and resolved no matter how small.

Al
Review №71

I’m very pleased to have chosen Mullinax Ford in West Palm Beach. The experience was amazing!! Josh Weglarz was outstanding from the beginning to the end. I recommend anyone looking for a new car or truck to give these guys a try, you won’t be disappointed. They work on the principles of Honesty and Integrity!!!

Le
Review №72

Well, since you asked for a review, here ya go Mullinax.This was our Second vehicle purchased at Lake Park.May be the last one.Would have been 5 stars.Everything was fine until I picked up my vehicle.I started it up, left the lot and smelled something that stunk.I thought it was outside the vehicle.Long story short, when my vehicle was prepped and ready for me to take possession they apparently washed down the interior with a dirty rag/ water.The streaks were noticable across the dash and console.Not very happy about it.Shows poor customer care and concern.All else was easy, no hard sell or hassle.

Jo
Review №73

Everyone was great to work with and they made the purchase process completely painless and quick. Will drive past several Ford dealers just to work with this one!

Da
Review №74

Needed work done today on my Ford. No appointment stopped in and they took me in fixed my issue, and I am happy to be back on the road.Thank you for your help today.David

Ro
Review №75

The company and staff are very organized and focused on providing very good customer services and perform excellent vehicle maintenance services.Detailed, color coded reports indicate any areas of concern that must be addressed and staff educates the customer regarding the same.

Ja
Review №76

I was impressed by the selection of pre-owned and certified F-150 pick-up trucks, and our sales rep, Shannon, was very courteous and helpful through the entire process. I would definitely recommend making then one of your stops when searching for an F150

Jo
Review №77

Thanks Dave McKenzie for keeping up with my demands! I worked with Dave for almost 3 weeks, trying to find the right F-150 for me and Dave was very diligent with all of my demands. Dave found me the right F-150, at the right price. Dave kept me up-to-speed with the process and communicated with me almost every day. I recommend anyone looking for Ford to call Dave! 5 Stars!!!!!!!

Sh
Review №78

I had Ben C as my service advisor, and found him very helpful. The team at Mulinax got my car back to running, and no more check engine light.

Ma
Review №79

I received excellent service from a very nice man named Louis. Very above and beyond with service and extraordinarily polite. 10/10.

St
Review №80

Ray is THE MAN! Ive dealt with Mullinax for years and wont even think of going anywhere else. Thank you Mullinax team!

Jo
Review №81

And the story gets even better…last week I put the convertible top down only to discover it doesn’t go down without catching on a support bar and makes noise that doesn’t sound real good. I texted our salesman to mention this and his reply was “we had the top down several times and it was fine”. Really???! So took my car over to Nissan and to my surprise, they told me my car’s top has been repaired twice by them!!! Did I know that?? The answer is no! And the ease with which the salesman had my top up and down several times with no problem, couldn’t possibly be true. Full disclosure is not what you get from Mullinax Ford.So how does a customer go from giving an A+ rating to saying this dealership leaves a lot to be desired. Used car recently purchased from Mullinax (7/12) and received a week later only to discover that convertible top doesn’t work properly. When reported to them, they say it worked fine on their lot and have no idea what the problem is. So the recourse is to take the car to Nissan for repair and certainly a costly charge.Saw Mullinax Ford’s posting of a car that I wanted and from the moment I first contacted them, it was the kind of transaction you hope to have especially with a car dealer. Andy Cook was our contact and has been from the start, terrific to work with. Took out his phone and we did a FaceTime viewing of the car we were interested in. From then on, he couldn’t have been more efficient….text messages, phone calls, quick response to questions, etc. He was the car salesperson you want to have, but usually don’t get. Their Finance Manager David was also easy to work with and quick to respond.We highly recommend Mullinax and their staff!Sorry to say since I left my review, my experience has changed about Mullinax. Once we paid in full (in cash) on 7/12, we’ve been waiting for our title. I asked this past Friday if they could overnight the title so I could register my car which has been sitting in our garage now for almost a week. Well apparently after ignoring my request for an overnight FedEx, now I won’t get the title until after close of business tomorrow. So once this dealership gets paid, they could care less about customer service. Oh, and no paid in full invoice either!

Ca
Review №82

If your looking for a new ride go see Andy at Mullinax!! Pleasure to do business with this dealership. Easiest car purchase and i love my new ride!!

Be
Review №83

Excellent customer service as always from Tony and Team. In a very short time frame, helped my daughter get the maintenance and repairs needed to return safely back to college.

Ja
Review №84

Josh was wonderful to work with on our purchase of our new car. This was our second time buying a vehicle from mullinax ford in Palm Beach. We highly enjoyed the experience. Very fast in finance with Will. Great job mullinax ford.

St
Review №85

We test drove a 2020 Explorer and we were told that the stick price was a no haggle price. When we were presented with an estimate the sale price was $2000 more. When I questioned the salesman, he said that was the price without financing . That seems very misleading. We went to this dealership as a referral from my parents because they said Mullinax was very easy to deal with and very upfront about pricing. I feel I was very mislead and false advertising!!!

Br
Review №86

Smooth transaction buying a used jeep wrangler. Ronnie Butts was a terrific sales person and so was all the staff there I delt with. My wife is happy with her jeep. Thanks to you all at Mullinax Ford of West Palm Beach.

Sh
Review №87

Ray Bowen was extremely helpful. I was shocked at how minimal my role was. Every ounce of leg work was taken care. He took my desired preferences seriously on top of exceeding my expectations financially. We even created a plan for my future vehicles. Ray truly invest in his clients making the process safe & enjoyable.

Ro
Review №88

Thank you to the team at Mullinax Ford for your professional, friendly and timely service. Highly recommended for all of your vehicle needs!

n
Review №89

I have to say this was one of the BEST experiences I had with getting a new car.Ronnie my salesman went over and above to get me everything I needed to perfection!! I highly recommend them.5 stars from me for sure!!!!!

to
Review №90

Great experience. Very easy. Billy was knowledgeable and helpful. Great car. Thanks.

Xa
Review №91

First and foremost I would like to thank Tonya for everything she helped me from start to finish!!! The car was greatly priced I almost couldn’t believe it but as she promised there would be no hidden fees! The day I bought the car I thought something was wrong with it so I immediately went back and tonya was able to get me an appointment the next day. Once I arrived to my appointment I gave them my car and just so happened my boss called me and asked me to come in to work a little earlier, there were no loaner cars due to other customer usage but Tonya went above and beyond to find me something to get to work even after I assured her that it wouldn’t be the end of the world if she couldn’t. After a thorough inspection my car was ready and it turned out I just needed to break in my new rotors (thanks James) but long story short this is the best dealership I’ve ever been to please please please don’t hesitate to come shop with them I promise you won’t be disappointed. But most important PLEASE ASK FOR TONYA!

Jo
Review №92

Friendly people, immaculate waiting area, I was visiting Florida from NJ, and had a bad tire; they gave ma a quick appointment and took care of it under my warranty!

An
Review №93

I’m not the kind of person who likes to car shop but I decided to walk into Mullinax on Northlake to purchase a Mustang and was immediately greeted by Waldo. He provided unmatched customer service. It’s hard to find a salesman with as much expertise and professionalism and he worked an amazing deal with me. If you are looking to purchase a vehicle ask for him, you will be in great hands! Absolutely amazing experience.

De
Review №94

Dave, was the best salesman. Made a super stressful day for me into the best one i’ve had in a while. Super smooth process and top tier service. Fast and great deals. Would recommend to anyone!

Ia
Review №95

Had 7:30am appointment on Friday for diesel truck which took 2 weeks to get in the first place. Its now Wednesday and noone has looked at my truck.. isnt that the purpose of a appointment?? So here we are 4 days later with no end in sight. I only brought it in for minor issues, AC, front tire shakes, and a exhaust senor. Oh yeah and no rentals available there either. Looking like a real cluster F____. Great service to sell you something, screwed if you need it fixed!!

Ju
Review №96

Excellent customer service, they called me when they had my Ranger I wanted,and gave me the best for my trade in.

Pa
Review №97

Good service. The new location for routine service makes everything quicker. John is excellent service rep. Thank you.

Ha
Review №98

Luis and crew were courteous, fast and efficient. The entire building is spotless...the bays and were also very clean....it is my service center of choice.

Lo
Review №99

A pleasure to deal with and no hidden surprises. They made sure everything was looked after and the used vehicle I bought was clean and serviced when I picked it up. My salesperson Derek communicated frequently and everything was as expected. Will buy from Mullinax again.

Ki
Review №100

Amazing, 1 phone call and they brought it 3 hours North for us. Went out of their way at every turn. Definitely will be recommending them.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:1210 Northlake Blvd, Lake Park, FL 33403, United States
  • Site:http://mullinaxfordwestpalm.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business_dealership&utm_content=website_button
  • Phone:+1 561-468-6040
Categories
  • Ford dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Motor vehicle dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:12AM–5PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:Closed
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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