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Anderson Toyota
6510 Showplace Ave, Lake Havasu City, AZ 86404, United States
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Anderson Toyota
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Es
Review №1

Super easy to schedule an appointment. The service writers Jose and Seema were quick to respond to all my questions about parts and pricing. They even sent a full breakdown of parts and labor via text within minutes of me calling for a quote. Their techs did a great job too. Super impressed with the quality of their customer service.

Mi
Review №2

They were very helpful and got me financed and out of my other car! I am very pleased with the service I received there! FRANK IS AWESOME! The sales managers are super amazing and not pushy at all!

Bo
Review №3

Great service. My contract, Jose, was very informative and thoughtful. It looks like the mechanics got the job done right. Very comfortable waiting area. Thank you.

Pe
Review №4

The best. They take care of everyone that comes through their doors. Employees are amazing. The store has a wonderful waiting area for their customers, food, beverages and wonderful sitting area and T.V.

Ta
Review №5

Lacey is awesome! So easy to work with and gets things done fast! Straight to the point and never have to question her. The service porter Juan was very nice and has a great attitude. The tech, Luke, has done my last 3 services has been very thorough and has answered many questions that I have had. Great job Anderson Toyota!

su
Review №6

Lacey was great in scheduling the appointment for my Toyota Tundra. She kept me updated. The service technician let me know of potential additional service that was needed and performed those services. Great job!

To
Review №7

Always a great experience. I dropped off my truck for service and they were kind enough to bring my truck to my work after it was finished.Im looking forward to buying my new truck from these guys. Give me a call when the 22 Tundra comes in.

De
Review №8

Always a great experience dealing with Anderson. Bradley should send their people over to Anderson so they can learn how customer service works. Would give you 5 stars, but I’m a hard grade.

He
Review №9

Got me in and out in a timely manner. Very nice area to wait in and friendly. Cost was great. Considering it was free. She gave me the cost and when it was due and made the next appointment.

Je
Review №10

Amazing customer service all around. Never felt pressured or hassled. Got an amazing deal. Overall A+

Ti
Review №11

My first time to Anderson Toyota, who will now be my main service dealership. Everyone was super helpful and friendly, the lobby was comfortable, and the service was quick. I highly recommend!

dw
Review №12

Highest regards for a job well done! My wife and I were traveling through the area want to check engine light on our Lexus RX 350 came on. Service writer Lacey work very hard to make an appointment for us to get it taken care of issue diagnosed and resolved in most professional manner kudos to the technician and service service writer, Lacy! I would highly recommend this dealership to anyone needing Toyota work in the Lake Havasu area!

Ra
Review №13

Fast and friendly service. Very knowledgeable and attentive. Lacey took care of getting both of our vehicles serviced very quickly. We brought both of our vehicles down and Lacey got them in and out in under an hour. Very quick. Lacey made sure that our truck had the oil changed from conventional to synthetic like I had asked. Our truck was purchased from another lot here in Lake Havasu City, and during the first oil change at the other lot, I asked them to change the oil from conventional to synthetic and when we got the vehicle back, it took two weeks to get a clear answer on what they put in the truck. It was not synthetic, so I contacted Lacey at Anderson Toyota and she told me to bring it down and they would change it out for us, and they did just that. Thank you Lacey and Toyota maintenance crew. You guys rock. We will continue coming to you guys because Lacey is awesome and does exactly what she says she will do. Great customer service. Satisfied customer here.

Li
Review №14

SEEMA was friendly and polite and very helpful. She Nswered all my questions and when she didnt know the she found someone that could. From start to finish the whole service only took about 45 minutes which really made me a happy camper!!

Ri
Review №15

Easy to deal with. Great guys. 10/10. Would take to a nice seafood dinner.

Do
Review №16

Awesome service! Just the best humans working in car sales. I had the best time purchasing my new truck! Matt my salesman was fantastic and my buddy in finance (sorry cant remember his name 😄) is the best. Always have liked this dealership. My second purchase. Thank you to all whom helped. Love my new truck!!! 🙏🙏

Jo
Review №17

The buy 3 tires get one free offer is not true. Also when balancing tires, they use several weights to get it done quickly versus taking a littler more time and doing it properly with fewer weights. Had to have my wheels rebalanced a few hundred miles further down the road.

Mi
Review №18

Great experience!!! I live out of state shopping for my son who lives in Lake Havasu. Brandon and Todd made it a easy painless experience. At the same time got a GREAT deal!! Thanks to both Brandon and Todd! Will definitely shop here again!

Am
Review №19

I had to take my Highlander in for a repair and Jennifer in the service department made my visit a positive one. She helped me maneuver through the process of working with my insurance company to get the job done as quickly as possible. Jennifer always returned my calls and updated me often on the repair timeline. Jennifer is an asset to Anderson Toyota.

Le
Review №20

Last Tuesday 9-28-21, we brought our 2007 Double cab in for Service. While we were there Todd showed us a 2017 Tundra Crewmax that was a lease buyback with low miles. The truck looked new and we were impressed on how smooth it was to drive. With Todds help we were able to get a good trade in on our 2007 Double Cab, and Keith the Sales manager was a great help in working out the details. We made the deal and Friday we drove it home. Very impressed by Anderson Toyota!

Br
Review №21

I was just informed that a$20 part would cost $170 to replace my thermostat. These folks will rip you off without even them whispering in your ear how ducked you got

Se
Review №22

This was the first time I went and bought a car I had two representatives help me, Sabrina and Todd. They were so informative and helpful, it made the whole experience great. I will for sure be buying there again in the future!

Ed
Review №23

Always a good experience with walk-in service and immediate attention. Short wait. Highly recommend!

Ta
Review №24

Great people!! My 4th Toyota!! Went from 3 camrys over the last 2o years… to the new RAV4. Thank you Anderson Toyota!! Especially Jessica and John!!!

MI
Review №25

Sensor lights are like icebergs! They may appear harmless and inexpensive to fix but sometimes they are connected to expensive repairs! I’m my case it was a water pump! While the repair shop was replacing the unit I checked around and found the dealer charged a realistic price. And moreover the people there treat me very well and answer all my questions. If I need a new car, Anderson Toyota will have my business

Ca
Review №26

Jamil was extremely knowledgeable and helpful with questions concerning this purchase. Very friendly and great customer service all around!! I would recommend this dealership to anyone looking to purchase a new or used vehicle.

Am
Review №27

Very satisfied with the level of customer service provided by Mike and Lacey. Was given a quote and was pleasantly surprised that there were no added/hidden costs at time of payment. Also, very convenient to have the option to text communicate, as having a busy job doesn’t always allow for phone calls. First time seeing inside the show room and waiting room, which is absolutely beautiful and comfortable! Will definitely return for future needed repairs.

J
Review №28

Great customer service. Quick turn around. I love bringing my vehicle to these guys because they treat customers right. Keep it up!

Ch
Review №29

Seen a is my Service Rep. And she took great care of me. I also saw Amy in Customer Service to help me with my Toyota App. They were both terrific and I couldnt be happier.

Me
Review №30

First time there. Jackson in parts was great. Must say the lobby was so well set up for customers with things to keep you busy while waiting plus the best ever snacks, drinks and so many places to relax and wait. Busy as hell not cheap but Id buy a car just for the lobby things

as
Review №31

Always a pleasure working with Toyota Anderson! Thank you again for another amazing experience. Come here for your oil changes - it’s worth all the perks!

Sh
Review №32

I want to reach out today to thank the staff of Anderson Toyota for being great genuine people! I purchased this 2020 custom built Tacoma Off-Road edition from them in late December, as with any custom vehicle you are bound to have a flaw or two... But when I was faced with these flaws Brandon ( Sales Manager ) and Jose ( Service Writer ) never complained and jumped right into action to go ABOVE AND BEYOND for me to get my issues at hand solved and taken care of in a very fast timely manner! For me its not about the mistakes you make because we as people will never be perfect, but it is how you handle and overcome the situation that matters most to me and let me tell you these gentleman are TOP NOTCH! I have nothing but great things to say about these guys I worked with and this dealership as a whole! You as a person matter to these people at Anderson and they are not here just to make a sale. I will definitely buy another vehicle from them and recommend them to anyone in the market for a vehicle!

SC
Review №33

You just had my first six months tune in service doors open right on time I wasnt there even 45 minutes, they did everything and more no charge with my extended warranty, went over all the details with me were very thorough and answered all my questions Anderson Toyota lake Havasu is a great place to go.

Ju
Review №34

Great staff and very kind. Took my car to get a key programmed and they werent able to do it. This fine and I totally understand just dont see why they would still charge $130.

Ro
Review №35

The staff are professional and so very pleasant. They kept us informed of the progress and we were very happy with the amenities. We appreciate their making appointments for us in advance and their wonderful attention to detail.

Ro
Review №36

Came in for tire repair and they notified me of a recall that was coming out for my car and that they could do the work at the same time. It was nice to save an extra trip and get it all done at once. I was asked if I wanted a courtesy wash and said yes they did not do it. Otherwise it would have been a five.

J
Review №37

Quick, consice, clear about what got fixed and when it has to be fixed next, no hassle no fuss

Ji
Review №38

Great experience! Took awhile as I picked a busy day but I was kept informed of progress. The employees were above and beyond polite and professional! I even had one that was just walking by, stop and ask me about my day and how I liked my car, which I love! Awesome customer service!

Am
Review №39

I just paid over $200 for the 60,000 mile service and all they did was the oil change and filters. All I was actually told was that I need tires which they tell me at every single oil change. But then I read the paper and they didn’t even rotate the tires. I used to love this place but I don’t plan on returning after this.

Sa
Review №40

Definitely recommend getting your headlights restored/cleaned. They did an amazing job for an incredible price. Thanks for making my car look new again and being able to see at night lol.

He
Review №41

Helpful, polite and courteous. Couldn’t ask for better service!!

Cr
Review №42

Kevin, Matt, Jamal and other supporting staffs, strikes a combination of Customer Service Excellence at Anderson Toyota in Lake Havasu City, Arizona.Their direct approach of honesty delivers the vehicle of your choice, whenever applicable fast and reliable.Sergeant, USMCClose Combat Instructor, Sniper

Pa
Review №43

They did a great job, And explained everything thoroughly I have a place in Irvine and I have a place in Parker from now on I will be having my Prius serviced when I’m in town up in Havasu at your place thank you very much

sh
Review №44

Timely, professional, and reasonable prices!! They did an excellent job on service / detail my truck. Very happy!!!

Pa
Review №45

Just bought a 2021 Toyota Highlander. Love it already. My wife and I had a great experience at this dealership. Everyone is so friendly and helpful. Kevin Johnson worked with us on the deal until we were completely Satisfied.

Ke
Review №46

Nice experience, during a stressful situation. Love my new Highlander. Everyone was very nice. Kalin was great and knowledgeable… thank you

De
Review №47

Everyone is always so friendly and helpful. Will definitely continue to take my car to them.

co
Review №48

Very pleasant and stress free buying experience. Love my new car !

Er
Review №49

This was my first time using Anderson Toyota for service and the experience was first class. My service tech, Jennifer, was professional and friendly. She answered all my questions about my vehicles needs and made me feel right at home. She even offered me a complimentary car wash. Nice!I was given a ride home in the dealers shuttle and they even picked me up when my vehicle was ready. The super team of Bonnie and Danielle were my driver and co-pilot of the shuttle and they were great. Thanks Anderson Toyota! You have a great team!

Ju
Review №50

Anderson bailed us out of a tough spot. In an afternoon of automotive crisis they made certain disaster a minor inconvenience by provided outstanding customer service and top quality maintenance. Our sincerest thanks to Jose and the Service Department who quickly diagnosed the repairs and to the Rental Car department who miracled a car for us late on a Saturday afternoon. We got our trusty old Prius back (now our daughters college car) today and one inverter cooling pump later it’s as good as new. You never want your car to break down in the desert, but if it does, hopefully you have the good fortune to be near Anderson Toyota.

Vi
Review №51

My appointment was at 8:30am this morning. My car was taken in on time. I was kept informed. Left there being 100% satisfied with everything. Excellent service by all

La
Review №52

Love our new Toyota Highlander. The sales team, Jonathan and Keith were great, helping us find the right car, even though new cars are in short supply. Jonathan walked us through the features and set up phones etc. A members of the Senior Set we appreciate all the help with electronic features.Thank you Anderson Toyota.

Ma
Review №53

Todd Markham and Kevin were incredibly great to work with getting my new truck! If I need another vehicle I’ll return with no hesitation!

fl
Review №54

Great service. All personnel were very helpful and friendly. The car wash was a big plus.

bc
Review №55

Todd and Matt were both a great help and made the whole process surprisingly simple and hassle free. All promises were honored and all of the staff were incredibly pleasant to work with.

Fe
Review №56

Well organized and clean experience as well as an entertaining area for the kiddos that need to tag along. Lacey is very proficient for all maintenance needs

Na
Review №57

Thank you for the smooth, friendly and enjoyable experience of driving to your dealership that we have never been to before (we are from the Sacramento CA area) and picking up our new Tacoma. We had very personable contact from Jay, Kevin, Matt and Rob. Matt was especially attentive and receptive to our needs. Highly recommend doing business with this dealership. M Hill

Su
Review №58

Fantastic service!! Friendly, helpful. Just great. Wish they were around Ohio.

To
Review №59

Terrific experience!So good to see happy employees in a work environment that seems to care about them!

do
Review №60

Went in for routine maintenance, they gave me great tips and advise, things I should do and keep an eye on but didnt try to pressure me into purchasing something I didnt really need. Plus they got me in and out in a timely manner.

Ca
Review №61

I bought my first car ever here today and was assisted by Matt! He was tremendously friendly, helpful and so knowledgeable. Every staff member I encountered today was kind and extremely attentive. I was pretty nervous about buying a car because Ive heard some horror stories about the prices but this staff went above and beyond to meet my needs/ work with my credit/ get the best possible interest rate and payment for me. I walked in with a dinosaur Honda Accord and walked out with a space ship 2021 Toyota Prius and I couldnt be more thrilled! Thank you to everyone at Anderson Toyota!!!!

pa
Review №62

Service was great and friendly! We were out of vacation and fuel pump went out. They had us up and running in under 2 hours including taking care of any recalls.

Tr
Review №63

Excellent customer service. I bought a new 4Runner here and the process was easy, painless, and fairly fast.

Ed
Review №64

Anderson Toyota’s Service department is top notch. Jennifer and her techs were able to diagnose my vehicles problems and got me back on the road quickly. The dealership also has rental cars if you are in need of staying on the road. The building and parking lot are kept nice and clean. They have drinks and snacks for their customers in the lobby.

Ja
Review №65

Showed up to browse the lot while killing some time. Next thing I know Mr. Cody Rose was showing me the certified pre-owned Toyota Highlanders. Somehow he had me sitting in one and taking it for a test drive with my wife. Little did I know he was about to bust out the magic and started to convince my wife that she needed this car. Now, as a man married for 18 years I know, and Cody knows, that if she wants something I cant say no. Very useful but sneaky technique. Keep your guard up gentleman. Next thing I know I am back the next day giving all my money to Anderson Toyota. This is probably why Toyota employs him. Anyway, I now own a Toyota Highlander and my wife and I are very happy. Thank you for everything.

Ja
Review №66

They have a wonderful staff. Still going to give them a five star, but please be sure to remove greasy hand spots from interior before releasing back to customer. 2nd time this has happened. But still deserve a 5 star.

Pa
Review №67

Great experience, no pressure and happy with my purchase. Ask for Mark, who is very honest and knowledgeable about what he sells. A+++ experience.

Bo
Review №68

Every experience I have had with Anderson TOYOTA has been great. The people are all so nice and helpful. They go out of their way to give great service.

Sa
Review №69

Our salesman, Todd, was very efficient and helpful. I would give him a 5 plus. Felt they could have given me more for my trade-in. We were paying almost half down. Thank you all for your help. Only drove a day and loud rattling in the back of the highlander is very annoying. We scheduled a service visit and they said they tried to get all the rattles but had to bring it back for them to look at again. Why should the customer have to bring back in when its a brand new highlander with price over 40000?? Everytime I drive my new car it is so noisy.

Fr
Review №70

The best service and knowledgeable technicians! Lacy in service really knows her stuff and is awesome!

Jo
Review №71

The service at Anderson Toyota is very professional and excellent with service advisers like Lacey and Mike.I highly recommend them..

Ka
Review №72

Jennifer is always a pleasure to work with.Thanks Jennifer for always taking care of my vehicle needs.

Mi
Review №73

Great service, the staff was really friendly and they showed great hospitality with snacks and drinks and comfortable seating while I waited for an oil change

Ba
Review №74

We had our 2018 Tundra pickup in for a tire rotation. They did not do an alignment even though they advertised free alignment and we asked for it. The gal told us we would need tires when we got back from a trip we were taking to Idaho and everything should be fine until then. We headed to Idaho and our ride was terrible, the steering wheel vibrated all the way down the road. We had to stop in Idaho Falls at the Toyota dealership to buy 4 new tires. The ride is great now. Very disappointed in Anderson Toyota for not giving us an alignment especially when we told her we had a tow to the right but only after the tire rotation did the steering wheel vibrate..not a happy customer. We have not had good luck at this dealership—this is the 3rd time we were unhappy customers.

Ki
Review №75

No pressure salesman & Very patient &listened to my wants, needs, & dont wants. Todd & Kieth helped me find my perfect SUV. Amazing Customer Service! I bought Used & there are a few things that need fixed (nothing big) No problem, Well get that drake care of for you. Everyone that I spoke with at Anderson Toyota are so nice. pleasant, willing to help you or they find someone that can. Surprisingly fun experience buying my perfect car that they helped me pick out. Thank you!

Re
Review №76

The check engine light came on in my 2017 Tundra. I made an appointment and the check engine light went off. Jennifer called to check on me because she was worried that I broke down. Needless to say the check engine light came back on and truck started running badly and making strange noise from fuel tank! I took it in and dropped it off. Problem was diagnosed and parts were ordered. By the end of the next day truck was finished as promised and given a complimentary bath! Best service Ive ever had with dealership. Professional and friendly and extremely helpful and caring. If I have any more problems with my truck, which of course I hope I dont, Ill bring it right here. Maybe when its time Ill buy one here too!

Bi
Review №77

Our experience with Anderson Toyota was awesome, great people to deal with, professional and courteous. Thanks to everyone involved for making this a stress free buying experience. Also want to thank Jamil in sales for answering all of our concernsabout vehicle, he was a pleasure to deal with. I highly recommend this dealership.

Gr
Review №78

Anderson Toyota was a pleasure to work with for our new car purchase. They were responsive throughout the process and every aspect of the transaction was very organized. Specifically Jay Johnson was great to work with and he went above and beyond to make the deal work for my wife and I. Highly recommend Anderson.

Je
Review №79

Was in and out within an hour. Routine maintenance was great and price was really low. No extra work required. Washed my car, too. Thanks

Br
Review №80

Anderson Toyota in Lake Havasu simply does it right. Great customer service (thanks Jose), comfortable guest area, snacks, beverages, game room or privacy with power/charge stations. *Other locations should take note. Great team work here! Thanks all.

La
Review №81

They spoil us here. Best customer service Ive ever experienced.

Br
Review №82

Excellent service! Vehicle services much quicker than promised. Very friendly staff and clean professional work area. Very impressed.

Jo
Review №83

Excellent Service Department!!! Service writer Jennifer is the best!!! Professional, helpful and knows what EXCELLENT customer service is all about. Weve bought a few cars from this dealership and we continue to go back because of the service, & sales department...... Thanks Jennifer for always looking out and taking care of all our Service needs...John P.

ra
Review №84

We have a 2020 tundra, we took our truck in to have the tires looked at because the truck has 23,000 miles. The service department said the stock Michelin tires had a 60,000 mile warranty and they needed it for about an hour and a half. After 7 hours they told me they aren’t actually a Michelin certified dealer and they couldn’t do anything for me and I should find a Michelin dealer to help but they didn’t know who was a dealer in town.Buying a vehicle from Anderson was an absolute dream. Service is one of the worst I have ever seen

Vi
Review №85

I’ve never known car-buying to be as simple and exciting as it is with Anderson Toyota. Incredible staff that always goes above and beyond. I seriously can’t say enough about this knowledgeable super team. My favorite part is the great service doesn’t drive off the lot with your vehicle, they follow through and help take care of things every step of the way. Thanks Anderson Toyota!

Bo
Review №86

Always great service at Anderson Toyota. Fantastic facility and even better staff. Highly recommend!

Da
Review №87

The process of finding the family car we wanted and making it happen went much smoother than expected. Everyone we encountered along the way was friendly and gave us great service. We would buy from Anderson Toyota again.

Be
Review №88

Excellent service for our first service appointment with our Highlander - great snacks and even games to pass the time if you wait for your vehicle

Ja
Review №89

Great job from top on down. I am a buyer from out of town and they made the process easy for me and even sent a video of the truck so I could make my decision with total confidence. Once we arrived at the price the process was just as smooth and they met me about halfway to get my paperwork done and deliver my new Tacoma to me. Very accommodating and I appreciate it Thanks to Jared, Jay and Jazmine for a great buying experience

Vi
Review №90

Loved the place and Lacey was the beat. No Toyota dealer has ever cleaned my car too. I’m so empresed. This is my 4th Toyota and love them. 😎🌴

Bi
Review №91

Thanks to Anderson Toyota for keeping my vehicle in top notch condition. Anderson provides quick, reasonable service.

Ju
Review №92

Jose takes great care of my Avalon plus I always get a free car wash

Ja
Review №93

They were very professional and extremely nice. I went in to have my airbag checked out because i had a recall on it and they took care of it quickly

Ag
Review №94

I forgot my appointment at 1:00 but they let me come in at 4:00. The service was fast and everything they did was explained to me thoroughly. It was a very good experience.

Je
Review №95

Very fast courteous people and helpful. Great communication from the Team especially Lacey. I’m glad I didn’t go to any Toyota dealership when I got the chance. I will recommend to my family & friends. Great Job!

Ka
Review №96

I arrived for my appointment and there were quite a few cars ahead of mine for it’s first oil change. A kind service person greeted me quickly and took me inside . He then introduced me to my service coordinator. She made me at hone. After settling at a table she sent me a text telling me if I needed anything h just to let her know.

Am
Review №97

My experience with the staff at Anderson Toyota had ALWAYS BEEN 5 STAR or MORE!! From my second to third buying experiences, each service appointment & in between! All my interactions with Anderson Toyota employees is always thoughtful and caring, especially today!! I couldnt be more incredibly grateful and thankful knowing that my vehicle maintenance needs will always be taken care of. Thank you all so much!!

Je
Review №98

Never had a bad experience when Ive brought my car in for anything. From start to finish Ive always been treated very well. Jose and/or Lacey always makes sure Im taken care of properly. Both of them are absolutely amazing.

De
Review №99

This dealership was amazing. I was traveling across country and had issue with my Tundra. They got me in very quickly and back on the road so I could get home on time. Very sweet staff. They all seemed like they really cared about their customers. So rare these days and very appreciated.

Ca
Review №100

I arrived just a little early for my service appointment, was greeted quickly. The attendant was efficient and pleasant. They processed my car even faster than I expected! Well done!

Information
80 Photos
100 Comments
4.8 Rating
  • Address:6510 Showplace Ave, Lake Havasu City, AZ 86404, United States
  • Site:https://andersontoyotaaz.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 928-615-8932
Categories
  • Toyota dealer
  • Car dealer
  • Car finance and loan company
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:8AM–7PM
  • Tuesday:Closed
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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