I purchased a 2020 F350 in Oct. and had some manufacturer issues that Bolton Ford was going to fix. Started the process in Nov. and got an appointment to service the vehicle on June 2nd! On the first initial oil change in April, the dealership Bolton Ford in Lake Charles, La, performed an oil change and tire rotation. I received the truck back with grease on my chrome rims and grease marks on the body. I took it home to clean it and discovered deep scratch marks on two of my rims. Needless to say, I was not happy, and after a disagreement at the dealership where I was treated with horrible customer service and have been for months prior, I decided to have work done at another dealership.I brought my truck to Mike Willis Ford in Sulphur, La. In one day, Mike Willis service department completed an inspection of the truck and got approval from Ford to replace all the issues except for one. The center console lid had some imperfections in the leather and was going to be replaced at the Bolton Ford dealership with no issues. But for some reason, the service manager at Mike Willis advised that FORD warranty denied the claim stating it was not a manufacturer defect. I contacted Ford customer care and explained the situation I was dealing with and how unhappy I was with their service after spending a lot of money on a truck. The best they could do was to offer me financial assistance in getting the console replaced! Basically saying, they did not believe the imperfection was caused by the manufacturer and that I had to pay for the part!I am not one to post my problems on social media. However, after spending a lot of money on this vehicle and it having manufacturer issues that FORD will not fix, on top of the poor service I have received from Bolton Ford, I will continue to post to social media platforms until this is properly resolved.I have attached a picture of the console with the manufacturers imperfections and scratches on the rims caused by Bolton Ford.P.S. I have had a great experience so far with Mike Willis Ford and hope that continues.

Don’t do business here. I have never left a review for anything negatively and took my time to make sure I did for these guys. After putting a $500 deposit down on a vehicle the sales team completely disregarded my transaction and gave zero communication with me, making it impossible to plan the 6:30 hour drive to pick up this vehicle. After they lost my business due to this I’ve reached out multiple times regarding the deposit being returned (was assured it was 100% refundable and have texts that prove that.) and have not seen a bit of that money back, nor has any member of the staff reached out to me directly to ensure it was taken care of.

Just want to thank Jeremiah, Damon, and everyone who helped me. Bought a F150 from them and live in Shreveport and couldnt be happier. Truck is great and service was top notch. They didnt try to sell me anything I didnt need, was quick to respond, wasnt pushy, and was very professional. Got my new truck delivered to my house and they picked up my trade in. Was a little worried about trying to buy a truck online but they made me feel at peace. If you looking to buy, I would strongly recommend Bolton Ford in Lake Charles, they are in a class by themselves. Thanks again!

I purchased a new 2020 Mustang convertible from Bolton Ford. The buying experience was hassle free. After arriving home, I realized there was no bracket for the front license plate. I sent a text to the salesman who responded one would be sent to me. Picking it up was not an option as I live 150 miles away. After a week, I sent another text. The salesman informed me it had to be ordered but he would check on it and send it. The bracket didn’t arrive so I assumed it would be sent with the license plates. I received a call from the dealership several weeks later informing me the plates had been received and they would be sending those to me. I asked about the bracket. The lady to whom I spoke stated she would get with the salesperson. A few days later, I received the plates sans bracket. I called the salesperson. He apologized for the error and assured me the bracket would be sent. After waiting another week, I sent an email via the dealership’s website explaining the situation. My only request at that point was that if they were not going to honor their word to extend the courtesy of letting me know. The next day I received a text from the salesperson confirming my address. Several weeks later, still no bracket OR communication that they will not be sending one. At the time of purchase, it was late in the day on a Saturday. Most of the staff had left so there was no one to prep the car. I believe a bracket to be a fair exchange for the lack of a much needed wash

My sales person was Devin brown he was absolutely great and helped with anything I asked. The finance guy Nick got me a great deal and was very professional and fast. I will definitely be buying all my trucks with them from now on.

Awesome dealership, Awesome people! I have gone there for all my vehicle needs and they haven’t disappointed! Southern Hospitality at its finest!! They treat you like they have known you for years! They are patient and keep at it until they make it right. From quick Lane ( Tony, Emily, Scott, and Caleb) to Sales ( Toby, Meg, Marco, and Mike), to the guys behind the scenes such as Costandza and the count others that greet you with a genuine and smile and treat you like family. From my first purchase to my most recent fourth purchase... they are one of first dealerships that come to mind when someone asks me where to go

This is the 3rd vehicle Ive purchased from Bolton Ford and cant imagine going anywhere else. Thank you to my amazing salesperson, Devin and my finance guru, Jason! Thank you to Emily in quick lane who always helps me with scheduled maintenance! (And repairing flat tires) Ive never had anything but wonderful customer service! Sincerely, a loyal customer!

In my lifetime I have purchased 4 new vehicles and and 4 used vehicles and this was hands down the absolute best experience I’ve ever had. They were not pushy. They took time to explain the different vehicles to me. They were friendly and honest and upfront. I looked at cars Friday for a couple hours and when I went to leave it was no pressure. It was so nice to not have that “how can I get you in a car tonight” feeling that we went back the next day and bought one!!! And without going into detail we basically picked the wrong vehicle and Boo, Devin and Alex has the BEST customer service ever. It was truly a wonderful experience!!!

Greg David and Bolton Ford were super friendly and professional--they really heard what I needed to make this deal happen and went above and beyond to take care of me!! Thank you for a fantastic, painless car-buying experience! Top-notch customer service!

Nothing but expressions of joy and appreciation for the Bolton Ford staff during my car buying experience. From the beginning to the end, they all made it seamless. Highly recommend Bolton Ford for your next vehicle. They are honest, transparent, and really willing to work with your budget and parameters. Great job team!

A great and easy process all around. The salesman, Mike Reid, was very professional and helpful. The finance person, Morgan, was very helpful and explained each step as we went. As far as price of the truck I bought, Bolton Ford beat the prices of 3 other dealers on the same year model truck. It was definitely worth the drive. I would highly recommend Bolton Ford if your looking to buy a vehicle.

I was scheduled for a reoccurring issue with my 2020 ford explorer. Warranty work, the parts were supposed to be ordered. I drop it off at 7:45am. At 12:30 I call to check on it, they will call back. 2:30 rolls around, Alisa hasnt called me back. I call again, no work has been done on my car, they didnt have the parts in. So my vehicle sat there that long with no call at all. Oil change still needed to be done.2 hours later I show up to get it, Alisa claims Ford isnt going to cover the warranty work. I call Ford for the 2nd time and they told me to go to another dealership because my vehicle is under warranty and Alisa never even called to verify. They told me to go to another dealership who wasnt lazy. My vehicle was there from 7:45 am until 4:30pm for an oil change. Not one time did anyone call to give me an update. Over bolton ford. We buy quite a few vehicles from here, but theyve officially lost my business. This is NOT the first time Ive had issues with service department.

My experience at Bolton Ford was horrendous. My husband and I flew from Atlanta to Houston, rented a car and drove to Lake Charles, Louisiana to purchase a specific truck. We made it with enough time to sign a bill of sale (the very last document needed) and submit it to our credit union. They knew we were in a hurry to get everything submitted before our credit union closed, so the loan could be funded and we could begin our 13 hour drive through the night back to Atlanta. They took their time, asking irrelevant questions, fumbling through paperwork and never being able to provide us with a simple bill of sale (something that could have been printed from google). But “the fax is busy”, “the manager isn’t answering his phone”, “what interest rate is your credit union giving you?”, “I guess your financing through us, bc we aren’t going to finish this in time”, and so many other excuses to stall the process till our bank closed... Which they did.In order to leave town, we had to finance through the dealership, which they later admitted when asked, that yes, they do get a kick back! Upon reading through the list of fees we found $1,200 of bogus charges! Excuses were, “whoops, he got fat fingered... I’ll change that”, “the other guy didn’t tell you what that was? I thought you knew”, and so forth.They tried to take advantage of us, not expecting us to push back. One guy even said, “You seemed pretty upset earlier”, completely attacking my emotions. This is a warning that they are typical used cars sales men, just looking to make a buck with their charades and excuses. It was gross. Buyer beware.

They were extremely nice and had a wide selection of vehicles. Jason was extremely helpful and patient, I had no clue what I even wanted. He found one that was perfect for me. Nick and Jason wouldnt give up until they found a way for me to be able to get it since I have no credit at all. You could tell they really cared, that means a lot to me.

The sales team at Bolton Ford was awesome. I spoke with joe who is one of the sales managers upon my arrival he was kind, straight to the point, and very helpful. willing to take the time and work with me while answering any and all questions along the way made this the smoothest buying experience I’ve ever had while buying a vehicle!

Everyone from the Salesperson, Sales Manager & Business Manager & even the owner were great. They were knowledgeable and explained everything without pushing. They knew that I was having a hard time trading in my deceased husband’s vehicle and they were respectful & kind & patient even though I kept them late on a Friday night. I will never buy a vehicle from anywhere else but Bolton Ford.

I walked in with an offer from a different dealership. They beat the offer while adding a better extended warranty. Friendly and fast service. Car salesman was Patrick, and he did a great job.

Our Sales lady Meg was AWESOME! She treated us like she had known us forever. She greeted us with the warmest southern welcome and truly was amazing to work with! Jason, our sales manager was super informative, extremely thorough and very knowledgeable in his field. He as well, was extremely awesome to work with! I would definitely recommend Bolton Ford, to all my family and friends!!

Salesman: Patrick Miller was very patient, he explained everything about the vehicle and was very positive. He was not pushy at all.The dealership was organized and knowledgeable throughout the purchase of our vehicle. Thank you

Great experience using Bolton Ford! All employees were super kind and helpful. Super excited about my newest purchase!

I went to Bolton ford to get prices on new trucks. Met my salesman Skip Simon he was very helpful and a very nice person. We drove a few trucks I was interested in. I found the one I liked he worked with me and the sales manager worked with me they gave me what I wanted on my trade and gave me a lower price than I expected on the new truck so no doubt I agreed to buy it. I worked with the finance departments Jason Landry he was able to help me out with the finance side and explained everything. He answered all of my questions. I am very satisfied with the sales staff that I worked with and look forward to many more purchases from them in the future.

5 Stars Please Read Why....The Bolton team is outstanding. I have purchased my last four vehicles here and will continue and here’s why...My car (another make) broke down in New Orleans and my salesman had it transported back to Lake Charles at a third of the cost of towing so that I could trade it in, and still gave me an unbelievable deal.They are the #1 Ford dealer in LA and offer$13.95 oil change for the life of any new Ford purchased at Bolton! That’s amazing!On occasions when other dealers would take advantage, Bolton has constantly shown... good people, doing good business in good faith!That’s all anyone can ask for... Thanks Buddy and King! You run a great business!!Pictured below, my two most recent Bolton Ford purchases.ASK FOR CLINT LEBOUF!

Tommy was a fantastic sales man! He truly cares about you and making sure your happy with what you want to purchase. He is not pushy or demanding. He is truly concerned with you being happy with your purchase and guiding you through the way. If you ever are looking or even have questions give Tommy a shout!

I went in, not knowing if I could be helped in my situation.I left with an Explorer XLT.I love this SUV!Best decision in years.

The employees went out of their way to help me. They were friendly and easy to talk to. I couldnt have asked for a better experience! I will definitely be going back when I decide to buy another vehicle!!

Our salesman Jeremiah Mcdaniel was great and easy to work with. Our finance manager Jason explained everything really well and make the experience super easy. I would recommend the dealership and both of these guys for your car buying needs.

I could not have had a better experience with the staff at Bolton Ford from the moment I walked in the door. It was a very laid back experience with no pressure. I have to give a huge thank you to Lance Citizen, Joe Elmer, Clint Leboeuf, and Nick Fuselier. Such a great group of guys who bent over backwards for me to get top dollar for my trade in, a great interest rate, and locating the Explorer with exactly what I wanted out of town. All of those guys made the purchase of my Explorer simple and I could not be happier. Job well done guys and thank you again!

I didnt realize the closed at 5p. The male associate saw me checking the screen for prices and what services they offer. He took the remote and turned the screen off then walked away and laughed when I looked at him. The lady was friendly and helpful but some ppl dont belong in customer service.

Great service! Knowledgeable and friendly. Could not ask for better! Thanks guys!

IT WAS AN AWESOME EXPERIENCE BUYING MY NEW TRUCK WITH BOLTON FORD ! Greg David my salesman got me just what i asked for and the staff was great! Thanks so much

Bolton Ford’s people make the difference! King Bolton is right when he says that on TV! Kent is efficient and fun to work with on finding the right vehicle. Costandza is smart and honest in closing the deal in the finance office. They have positive, can-do attitudes even working long hours in temporary buildings after two major hurricanes. Thank you guys!

Great customer service, friendly, and honest! I recommend Bolton Ford for customers looking to purchase new/used vehicles and their continous support of the maintenance on your vehicle through their Service, Parts, and Quick Lanes departments.

My husband purchased a brand new F350 from this dealership in late October 2020, since then he has been struggling to get manufacture warranty work completed! Repeat phone calls, parts need to be ordered, then that guy doesn’t work there anymore, ‘sorry sir nobody did any follow up on the previous guys stack of work in progress, glad you called us’ is basically what he got in response! Excuse after excuse from Bolton Ford and finally parts ordered and an appointment for the work to be completed and he is treated rudely and spoken to like a child by several people in the service department! Service rep told him if he knew anyone needing a job they we’re hiring and short handed, not enough techs for service or work-ins! Sales 101: NEVER make your company employment issues the customers problem! Absolutely unreal. Sad thing is, he could have purchased anywhere…he chose Bolton Ford to support local and have services done local. That’s pitiful!PS: manufacture warranty work is still not completed and they absolutely refused to give him his parts to take elsewhere.

Sales and financial staff are excellent at what they do very helpful explains everything thoroughly so you have a clear view on your purchase highly recommend Toby in sales and Jason in finance!!

I hadn’t purchased a new vehicle in quite a while and was a little apprehensive about the process. The people at Bolton Ford were exceptional and soon convinced me that they wrote the book on superior customer service. Devin is a top-tiered salesman who places value on honesty, integrity, and timely communication. Devin delivered a shiny new F150 to my home at 8:30pm and may have been just as excited as I was. I would also like to Jeremy Soileau. The new car world is a better place with you running the show. My family and I will forever be thankful for your kindness. Bolton Ford, well, I will refer everyone and anyone who is looking to purchase a new or used vehicle.Thanks for the experience...

Meg made getting our son a new car so easy!! All paperwork was done prior to our arrival so all we had to do when we got the the office was sign it!! Thank you for another amazing experience for us at Bolton Ford!!!

This is IMO the absolute best place to purchase a vehicle. Great people, service, and deal. They make the buying experience a pleasure and take care of you after the sale.

From moment one, Greg David and the Bolton team made sure we were priority number one! Ainsleys Angels of America is beyond pleased with our Ford and will certainly be ordering up another from Greg, as the need arises! Thank you!

The team works harder than any dealership in the area. They find the best deals in your price point for a vehicle that you will love. Most dealerships forget you after the sale is over. Not Bolton. They are true to you throughout your vehicle ownership. The oil change prices are awesome. The body shop is top notch and has your automobile back fast. This is where you need to buy your next vehicle. Buy a Ford. Dont waste your time on imports or bowties.

Colby smith was the best sales person I’ve ever had, funny as all hell and made the process go by quickly with a great price. Highly recommended him!

Hunter was very very helpful. He went way beyond to get me into a vehicle and to see that I was satisfied. He was very well informed and answered any questions I had. A very nice and courteous person. I have not dealt with Bolton Ford before . I will definitely go back again should I need a vehicle

Very simply put, they make they buying experience simple. Upfront, honest and available to help you out as a customer. It’s nice to feel like you are buying what you want and not just being SOLD something. Tommy Fitzgerald, Joe Elmer and C.T. are all top notch and go above and beyond to treat you like a friend and not just a customer!

I am not a fan of having to buy a vehicle but these guys made it easy. The low pressure sales team was awesome. Thank you Jeremiah!! They were easy to work with and the process was fast. I highly recommend that anyone wanting a new vehicle give these guys a chance. Go and see Jeremiah McDaniel, he will take good care of you.

TO QUICK LANE TIRE AND CAR:I Purchased (4) new tires 5 years ago and charged me tire hazard with out even asking me if I wanted it. At the time, the policy was to replace any of the tires if there were any damage or blown out, so I decided to keep it. I noticed a side wall bubble the other day so called to verify tire was in stock and that their system shows I have tire hazard. He informed me that the new policy (updated 1 1/2 years ago) pro-rates the tires tread. That pretty much means the extra policy I purchased is void as I only have 1/32 of tread left before recommended tire change. I responded that I should still have life left in the tire and could have still used it if it wasnt damaged. They disagreed and wanted me to pay for new tire. This time I didnt fall for it and will take my business else where for tires.

DO NOT TAKE YOUR VEHICLE THERE!!!!THE SERVICE MANAGER TONY HUNTERWILL LIE RIGHT TO YOUR FACE WITH A SMILE AND THE MECHANIC ASHTON IS A NICE KID BUT DOES NOT KNOW WHAT HE IS DOING!!!! AND WHEN YOU LEAVE AND REALIZE YOU’RE CAR IS WORSE THAN WHEN YOU BROUGHT IT IN AND CALL TO DISCUSS THE PROBLEM TONY HUNTER HANGS UP ON YOU!!!!

Devin B was so easy to work with. Very down to earth and very understanding. My next vehicle will be through him.

They was really willing to work with me to make the deal go through. They had an awesome staff from the sales person to the sales manager and the finance manager all work together to make it happen for me it truly is there people that make the difference

Absolutely amazing customer service in the sales department. Meg Cannon is the best. Ive been to several dealerships and this was a great experience. Meg spent several hours trying to find the truck I wanted. I was picky. So we ordered the truck I wanted. And I got exactly what I wanted. Meg even delivered the truck to my house, which is 56 miles away. You cant beat that!!

I’m a repeat customer who is usually recommending Bolton Ford the way I’m being treated is leading me to never do business here again. My story is to long to text but I’m very disappointed and dissatisfied with the service and I’m currently receiving.

Had the best experience with my advisor, and my Technician that worked on my vehicle! Let your friends and family know where to go! BOLTON FORD

Best Ford Dealership in the nation man!! Ryan Zachery and he’s team are awesome people who really try to work with you on what you really need and not try to sell you something you can’t afford. The hole proses was smooth and simple. Really would recommend this place if your looking to purchase a vehicle and ask for either Ryan or TJ they’ll definitely help you out.

They were very easy to work with and they didnt beat around the bush to get me the best price. They were very open and up front with all the details of the whole deal.

MRS. Meg was definitely so great with it all. I recommend her she was the best

Three vehicles purchased over 6 years. Three of the best vehicle purchasing experiences my family has had. Stop by and check it out.

Great experience when we got with the right salesperson. Bolton did everything they said they would upfront and more than we expected on trade-ins and we drove out in a vehicle beyond our expectations at a price and interest rate that couldn’t be beat!

Approve and Beyond! Morgan went above and beyond for us. We wanted and needed a special truck. She was able to work it out and arrange for delivery out of state. I will NEVER buy a Ford from ANYONE else! I could not be more impressed with the professionalism and non car salesman pressure. Morgan wasnt playing games and dancing around, she and her manager were straight forward from the get go. The truck is 100% as promised and the price beat everyone in my city!

Kyrstin and Morgan were the best. They made sure I understood every thing about the trucks and bout all the paperwork Morgan need me to sign. These two ladies went above and beyond my expectations. They made sure all my needs were met and took the time to explain everything on my trucks. Kerstin was every knowledgeable with both the trucks I bought and answered all my questions to the Tee. I dont have any regrets when I took both trucks home..

These guys were awesome! I was looking at a 2014 Mustang GT and these guys worked HARD to get me into it! Colby was Professional and pleasant to deal with!

Wonderful to deal with, The salesman (Tobey) will do what he can to get you driving home in a new vehicle.

Great buying experience. Courteous, helpful sales representative.

They treat you like a customer. Until you buy the vehicle. I’ve bought two vehicles from them and the first sign of trouble with my truck and they immediately tell me it’s not going to be covered. Terrible service department, Nobody in there could give me a for sure answer on anything wrong with my truck other than they wouldn’t pay for it. Spend your money with someone that appreciates your business and values you as a customer because BOLTON FORD will NOT!

Salesperson was patient and listened. We knew the type of Ford we wanted. Hunter helped tremendously

Love this dealership. Marco Jules always take care of us. He is the best salesman. Bolton Ford has the best deals and gives you the most $$ for your trade.

Mike Reid was our Salesman and was very Knowledgeable of the vehicle that we were looking for. Mike answered every question we had honestly and effectively. This dealership had the exact vehicle we were looking for and gave us the best price out of all the other dealerships we visited. I recommend Bolton Ford and will definitely be back for our next vehicle.

I was very satisfied with my experience at Bolton Ford. The salesman was knowledgeable and cordial.

Fast and friendly service!!! Colby and CT were awesome, quickest purchase I have ever made. They even delivered my new vehicle for me!!!

Great service quality people make you feel at home with the people working there and the quality of care

The purchasing experience was great however ever I live about 4 hours from Bolton Ford and was about half way home when I started finding issues with the truck. I could not go back because I had to be home in time to pick my daughter up from school. When I told them about all the issues they acted like they could have cared less and told me to bring it to my local dealer. I brought it my local dealer and gave them the list of 8 different issues 7 of which are electrical items that don’t function at all. They said that Bolton apparently didn’t do a pre-delivery inspection before I picked the truck up. Now I have an $80,000 plus truck that I have to wait a week to get it in the shop to have it fixed and who knows how long it will be in there but Bolton Ford seems to be happy since they got there money.

Excellent staff! Everyone is friendly and helpful.

I don’t know if people even check these reviews anymore, but if someone does check it and you are in the market to buy a car. Seriously go to Bolton Ford and ask for DRAKE. Me and my wife went car shopping yesterday and we stopped at 3 different dealerships before going to Bolton, and this was by far the best experience we’ve ever had, Drake made the stress of getting a car easy, he is LITERALLY the best car salesman I’ve ever dealt with, he listened to what my wife wanted out of a car and listened to the price range we wanted to stay in and we ended up leaving with a car that she had no plan on getting but she is absolutely in love with it. He can hold a conversation and doesn’t make you feel pressured into buying a car. I will highly recommend all of my buddies that are car shopping to go here and i will also be buying my truck from him as well.

I purchased a 2017 Fusion a year ago & Im very satisfied with the vehicle. The service department have been very accommodating each time Ive had my vehicle serviced. The staff were pleasant and explained the service my vehicle was receiving. If your in the market for a vehicle go see them.

Dads new truck is gorgeous. The sales representative was awesome!

Recently purchased new F350 at Bolton Ford. Sales group was great in assistance with the ordering of the new truck. They were courteous and professional in there support. This is the third vehicle we have purchased from the dealership. Thanks again fir your assistance

Had an amazing Experience! The atmosphere is very friendly and everyone in there does their best to make you feel welcome. My dealer, Marco Jules, was very hospitable and funny while we were there! He helped me alot when it came to choosing a car and was comfortable to be around. Would definitely come back for my next car.

Great buying experience from start to finish. Knowledgeable sales staff answered all my questions and really helped me make my decision on what model best suited me and got me the best bang for my buck. I received what I thought felt like VIP treatment. The whole Bolton Ford team took great care of me and still continue to go above and beyond weeks later even after the deal is done

Salesman Mike Reid was great. We went through several different truck models over 2 days and I test drove each one. We also went through different financing options to ensure I got the best deal. He was very patient and knowledgeable as were all of the Bolton Ford employees who were part of my truck buying experience.

Lance and Nick made my trade-in so simple! Definitely recommend these guys to everyone!

I had previously had a really bad deal and experience at another dealership. I went to Bolton Ford to see about getting a better deal, and correcting some of my previous mistakes. I left with a better vehicle, interest rate, and overall a MUCH better deal. Jason Hebert and Jason Landry worked extremely hard for me and did everything they could to create a deal with my best interest at heart. They didn’t take advantage of me. I appreciate them so much, and will purchase my next vehicle there when the time comes as well as ALWAYS recommend Bolton Ford and their team for anyone in the market to purchase a vehicle. Thank you guys for working so hard! I’ve learned a lot things through this process and one of those is to always go to BOLTON FORD!

Very friendly & helpful people! Thanks!

More than impressed with my entire experience with Bolton Ford. My salesman Greg David and the entire staff are awesome. No hassle buying experience and great service after the sale. It has been 5 months since I bought and Bolton reminded me it was time for my first service visit. I have a busy lifestyle like most folks. Mr. David met me at work to get my vehicle and bring it to get serviced. He even left me a vehicle in case I needed to go somewhere. Great people to do business with.

Great experience with excellent customer service and expertise. Got me quickly in the exact vehicle I wanted. Jeremiah is the guy!! Ask for him when you go in and he will take good care you! Honest, knowledgeable, and responsive!

No hassle and one of the best car buying experiences Ive ever had. Jeremiah was fantastic in sales. he was very knowledgeable and did not pressure a sale. I had no intent to buy, but with his attitude and approach and understanding of what I was looking for, it was an easy decision to change my mind and purchase that day. Chad at closing did not push nickel and dime expenses either. He did a great job explaining options that I asked about. The overall process was very efficient. Both Jeremiah and Chad focused more on my family and I than the point of sale. Highly recommend this dealership and specifically these two individuals.

Mr.Keith was great! We went just looking for prices and we got the car the same day in a couple hours. He was so helpful! Also Ms Morgan got me the best monthly payment and everything was covered in my insurance. Me and my Boyfriend left really happy after our experience.

Jeremiah McDaniel was my salesman. He was right on par with all of my requests from the start. He found exactly what I was looking for. I wasn’t really looking to buy as soon as I did, but he and the other Bolton employees made the experience really enjoyable. That made it easy for me to move forward on the purchase.The fast lane service also did some clean work on the aftermarket installs! Looks, runs, and SOUNDS great!Bolton Ford always treated us great when we had our 2008 Expedition. I’m looking forward to more great service!Thanks guys!

This was my first time buying a car at a dealership. We worked with Marco. He was very transparent and helpful. He walked us through every step. The financing representative worked with our budget and helped us find a loan that would work best for us. He went over everything we were signing so we knew exactly what we were or werent getting into. They even took care of my registration and license plates. No trip to the DMV for me! Definitely a no pressure sale. Highly recommend them!

Got a very good deal from Bolton Ford and Toby. No tricks or lies. Very happy.

Colby Smith was my salesman! He was AWESOME! His customer service is amazing. He was able to make jokes with a bright smile and still get the job done. He was also very active with any questions I had about my vehicle once I left the premises! I would recommend him a million times!!! Thanks a lot Bolton Ford.

The service we got at Bolton Ford was unprecedented. Our salesman, Devin Brown, was exceptional. They gave us prices, trade in allowance and total after everything in record time. The finance department was very efficient and fast. We got a great deal on a truck and great financing. We got there at 11:30AM and by 4:00PM we had a new truck. They hadn’t even seen our trade but still gave us too dollar. We didn’t have to wait hours or days to get something which was good because my husband had to leave that night to go back to work in North Dakota. They even brought us the truck and picked up our trade. We will be buying all our vehicles from Bolton Ford and Devin Brown. They are unmatched in customer care.

Bolton has always been good to me and my family, though no company or person is incapable of mistakes, were all human so we are bound to make mistakes all our lives.But when a mistake is unfortunately made, they always handle it with professionalism doing everything in their power to correct it.Be kind to others, and in return they will be kind to you.

We are thoroughly pleased with our experience. We unfortunately ended up having to go very close to closing on a Saturday, when they were all wanting to go to their employee party that they had earned for an excellent year, and we were treated like royalty. Our salesman Mr. Skip Simon was extremely helpful and knew exactly what we were looking for and the finance manager Nick Fuselier was so patient, knowledgeable and so very informative. We could not ask for a better experience!!!

Very great experience. Thank you for filling every need in a vehicle and doing it at the best possible price I could find.

They are extremely helpful. The salesman Jeremiah was not pushy on having to make a deal and just a genuine down to earth guy. The financial department was awesome in breaking everything down and making sure we are happy with our decision. Definitely going back when it’s time for my truck and will recommend them to everyone from now on.

Everything was great and such an easy process!! I love my new Edge!!!

Great service, wonderful people that are glad to help

Really helpful, gave us a great deal. Thanks Cliff P. (Truck depot) Steve and Chad :)

Very good experience no pressure and friendly.

Our salesman, Greg David, was 5 stars in every way. He spent most of his day with us, patiently describing each vehicle we looked at. He was attentive to our needs by keeping us informed of next steps in our buying process, sitting with us while we waited, etc. Even since our purchase, Greg has been prompt in responding to all inquiries .Our financial representative, Costanza, was knowledgable and professional while also making us feel comfortable and at ease. Our Bolton experience was positive in every way.

Despite so much going on in our city of Lake Charles due to Hurricane Laura, Bolton Ford was attentive and efficient in helping me get the best deal on my vehicle! The team was awesome!!!!!

Had a great experience at Bolton! Cameron was extremely helpful and proactive. I drove from an hour away to come look at a used truck and he had the truck cleaned and full of gas waiting for me when I got there! Chad took care of my paperwork and he was also very friendly, honest, and thorough. My kids ran around his office the whole time and he was completely cool about it and actually had my 3 year old help him hold some of the paperwork. Great people over there.

Had the exact truck I wanted at a very competitive price. Awesome sales and Finance staff.