BUYER BEWARE!!!!! OR BETTER YET SHOP SOMEWHERE ELSE ALL TOGETHER!!!!!!!!!Purchased a car audio system amongst other things. I asked for the hardest hitting 2 speakers they had with the amp to match.I ended up with an undersized amp and 2 of the worst sounding speakers they had, which of course did not hit hard at all.Less than 24 hours later I requested refund/exchange for just the speaker box with the two speakers in it. I was told that because it was an install there are no returns.The speaker box and speakers were all preassembled from the factory. So basically they took 60 seconds to set a box in the back of my truck and called it and install, and also the reason why I couldnt get an exchange or refund.I even offered to pay the restocking fee if that was possible and was rejected.Ive been to pawn shops that sell used tools and equipment that came with some sort of warranty or return policy.I never waste my time with reviews but felt the general public needed a heads up on this one.If you do decide to shop here, good luck!?!!??!!

Good service but overpriced horribly! A 25 minute job was $250.

Tried to get a radio replacement, they told me they had to order a kit for it and would let me know the ETA. Never called me so i call them and they tell me they’ll call me right back, never did. and ever since then i’ve had to call multiple times. 5+ times. and not once have i gotten a call back. It’s been almost 2 months since i went in the initial time. Ridiculous lol.

Extremely professional and good at what they do

GREAT CUSTOMER SERVICE. THEY INSTALLED RADIO/NAVIGATION SYSTEM IN MY GMC Acadia TRUCK IT WORKS GREAT . THEY DID A GREAT JOB . THANKS PRO-TECH AUDIO

Very helpful and thankfull I went there. They also have better prices than best buy or other stores.

Will take care of your rides needs tint stereo alarm they got u

Mark, Tim and the installers are all Great Guys that provide Excellent Customer Service. In my opinion they are the best in town. I have been involved in car audio for 25 years and have been managing automobile dealership service departments for 17. They also have been installing tint and leather for us over 10 years and NEVER a problem that wasnt quickly resolved.

Extremely helpful with a diagnosis, fixed it and also installed the opposite side speaker. Very fast and no appointment was needed. Will definitely be going back for the rest of my system.

Very good at what they do. Not a single issue that wasnt addressed to customers before doing work. They treat you like family. Definitely a good place to put your money if you want to keep the local business owners around.

By far best audio place around. They know what they are doing for sure. The owner is very nice and took the time and explained everything to me so i understood it perfectly. This is not my first time coming here. Only place i will ever go. Honest and cares about their customers. I am very happy with all the work they have done to my vehicles over the years. Bought a new gmc Denali and wanted it tinted immediately and they got it done within hours of me driving off the sales lot. Good neighbors to have as they help me out alot. Keep up the great work guys and see you soon neighbor!!!:-)

I have dealt with this company for years and they make you feel like that you are a family member. the courtesy is warm and the employees do their best to make you feel at home. theres a guy named Tim there and he is the most humorous and soft centered guy Ive ever met. price is the best and this place is only facility who really pride themselves on a returning customer base.

They did a great job installing my AUX cable in my car! They were also polite and professional. I would definitely recommend them to a friend, definitely the best car audio shop I dealt with in Lake Charles. Thank you so much!

I bought a truck from a dealership and had red seats installed by Protech. Every single time they were suppose to call me back with information they never did. I have everything documented from A-Z. So finally they got my seats fixed properly. About a year or so later I had a warranty question and it’s been about 9 months & I’m still waiting on them to return my call. I didn’t call back because every time in past they said they were just about to call me. If I didn’t follow up, I would have been forgotten about & this last run in proves it. Bad customer service. I would never go here again!

Best audio place in town. They are Honest, Reasonable, and extremely nice. I will never go anywhere else.

I have had this company add auto locks, alarm system, and a kick ass DVD Touch Stereo. They warranty all their work and are very knowledgeable and friendly. Will always go to them to have any quality work that I dont have to worry about.

Absolutely the worst customer service ever!!! Their bed liners are not done correctly at all mine has peeled, torn, and when they so called fixed it, it did it again with in a month. They never call you back, never follow up or follow through with any of their promises.

Yesterday I dropped my new car off to get the windows tinted, this was my first time using Pro Tech Audio and after talking with Tim (he is really nice) and chatting about a few ideas about the tint I left feeling excited and a little nervous. After a few hours, I went back to get my car, it was sitting at the front of the shop looking like a show car! To say I was over the moon would be an understatement! Tim and his team did an amazing job on my car! It was beautiful work and not a thing out of place in my car, not a drop of water or product on my doors, seats or dash! Amazing job to the whole team at Pro Tech Audio thank you all so much I couldnt be happier. 💓

I Went in for a new TV radio & window tenting! I was very happy with everything! Especially the fast and friendly service!

Just got my 2007 Chevy Tahoes speakers replaced at Pro-Tech. Best experience in town, best prices, best service. Fast install, friendly service and the best value for your money. I will come back soon for window tint.

Great staff

Mark & Tim are awesome. They have the best prices on after market leather seats in Lake Charles. Knowledgeable and friendly. Thanks for all you do guys.

Great service. Very knowledgeable and very fast and efficient. Great prices. Better value than Best buy b

Done a wonderful job very well pleased.

Best service love my roll n lock

My husband and I have always used pro Tech for all our accessories for all our vehicles over the last 15 years you couldnt ask 4 nicer people and its a real nice quiet spot to wait for your vehicle when theyre installing your accessories

Great service from a lot of good people. Always great on price!

Protech Audio is tha best! Mark and Tim are very knowledgeable. Always takes care of me

Ive spent thousands with protech but my last two experiences were horrible. They quoted me higher prices than the equipment actually cost and after doing research they are very overpriced. Some of the techs dont know the skill that they are tryin to make a living at because they caused my dash lights to stop working. Think twice about doing business with pro tech....they dont deserve one star

Bought a new Kenwood stereo and installed it in my truck. Amazingly fast service and I love the new system. They even walked me out and helped setup the bluetooth with my phone. Will definitely do business with them again.

Customer service is great. Good work. Very friendly relationship

I brought my 2005 F250 to them for new seat leather from Katzkin, there were a few issues with the install, but they made good on all issues and correct them as fast as possible. The console in this 05 is out of an 08 and required a special order that Katzkin screwed up. But Mark and Tim got the righ piece of leather for it and all is good. But the guy who really deserves all of the credit is the young man who is ripping out all of these interiors and putting them back in, no way this can be easy with all of the makes and models of vehicles out there. I have two 05 F250s and when the time comes to get the second truck done I will bring it back to them.

Very Friendly and did the work on my truck in a short time.

They were fast and reasonably priced.

Staff doesnt seem to really care about their customers

Overprice cheap window tint

They installed a flip-down DVD player in my Dodge Ram replacing the factory unit everything worked as expected a little bit on the pricey side for install

Professional car audio installers

Excellent customer service!!!

Great staff

Great service