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Rack Room Shoes
1760 W E Prien Lake Rd, Lake Charles, LA 70601, United States
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Rack Room Shoes
Comments
As
Review №1

Bought my daughter some new shoes. Helpful employees and very clean store! Didnt think we would ever find a pair because sizes were scarce. I think thats due to the times we are in now. I dont feel it had anything to do with the store itself. Thats why Im good with giving them 5 stars.

Da
Review №2

About six weeks ago my wife went up to the counter, shoes in hand. We have bought several times there. She asked where the restroom was, and was told we do not have a public restroom, not kindly. This is a clean, quiet, elderly lady, who was not in there just to go to the restroom. She had shoes on the counter to buy.But that is the last time for us. I just learned about this yesterday, and it really irks me. Every retail store has a public restroom.This female clerk needs a reality check. I see other reviews complaining about rudeness.But no matter, we wont be back.

Ka
Review №3

Found cute shoes for my grandson Madon for his birthday

Lo
Review №4

Very nice shoes, but no employees acknowledged me when I walked in. Looked around, didnt see what I was needing and walked out..no one said goodbye.

Ki
Review №5

This stores products are very over priced and I would like to see more little girls lace up shoes below size 1

Ro
Review №6

Staff member here was very rude. It seems like she was more worried about the text messages on her phone (which was blowing up rapidly) during my visit. Acted like she didnt want to get the 2 paid of shoes in the size I needed from the back, so I took my business elsewhere. If youre looking for rude & unhelpful staff, this is your place...

Ki
Review №7

Nice clean store, friendly cashier, and had the sizes of the shoes in stock that I wanted to purchase. Im very pleased with my visit to this store today.

Sh
Review №8

They greet you but dont offer help even when you look confused

AS
Review №9

The staff are wonderful! Very helpful and respectful. Definitely a go to shoe store in LC.

Ge
Review №10

Great Store! Staff and Management super friendly

Co
Review №11

Shoes or no shoes?-William Shoespeare

St
Review №12

Found what I was looking for at a good price

hi
Review №13

Walked in an a sale, kept the extra money in my pocket

Be
Review №14

Closed before listed store hours. No signage and no reason why store is closed before the posted hours of operation.

Sh
Review №15

Great variety and great prices

Ka
Review №16

It was awesome. They had exactly what I wanted! I sure wish I had known about them at Christmas because I could have gotten my granddaughters Vans for less money, or gotten 2 pairs in BOGO!

Br
Review №17

They have a variety to choose from, but they are way overpriced! The employees are usually rude. They make you feel like you are bothering them when you ask for assistance. Its also rather dark in the building. Im not sure whats up with that. Maybe the girl working only turned half of the lights on, but to read some of the boxes towards the bottom of the shelf for sizes I had to use my phone flashlight. Who knows, I usually avoid this store.

za
Review №18

Usually have great deals on high quality shoes. Very satisfied

da
Review №19

Found the shoes to fit my feet 👍

Be
Review №20

Not very stocked. No dress shoes Available thats up to date. Thats disappointing. Also. Dead. In. there

Xi
Review №21

The variety is slim

Mi
Review №22

They have some nice shoes here. Service was good.

Do
Review №23

Not too friendly or helpful staff

Cr
Review №24

Would not show us shoes, were bothered by questions & Brandon would rather hide &sit on the floor playing with his phone than work

Sh
Review №25

Me and my husband were visiting this location and felt very uncomfortable due to the fact out of the whole store we were watched by the only 2 employees working there. Remind you we are black and they are white. After we finished finding what we needed one of the employees went behind is and rechecked the whole shelf of shoes as if we had bothered or stolen something. As we waited in line neither employee watched or helped other customers. I consider this as racial profiling

Sh
Review №26

Staff is super nice just can’t ever find exactly what I’m looking for

Pa
Review №27

This is a DIY shoe store. Customer service isnt great. Prices are fair, nothing you couldnt buy on Amazon for much less. BOGO deals are a rip-off.

Ha
Review №28

Great service but didnt have what we needed in stock.

Zo
Review №29

Ok will go back again.

Mi
Review №30

Never asked us if we needed help.

Ma
Review №31

Great selection. So many shoes for good prices.

Mi
Review №32

Great deals but limited variety of shoes.

Ca
Review №33

Found a shoe I can slip my custom insole into. Ill try this store 1st from now on.

Te
Review №34

Clean space and had good options

gl
Review №35

Doesnt have shoes for the booming industry near them with the casinos

Wi
Review №36

Lots to choose from but aisles were packed with boxes could hardly move around.

Jo
Review №37

Bad service. Its a retail catastrophe.

Sa
Review №38

Good 👍👍👍

Mi
Review №39

Fast and quick

Ca
Review №40

Their sales or not on everything but they say it is until you get to the Register

Ne
Review №41

They have very high prices and poor qlty.

Al
Review №42

Poor customer service, rude and trying to scare ppl away

To
Review №43

Store clerks at like they were into their on conversation...

Co
Review №44

Went into this store, wasn’t greeted or showed which section i should be looking in for my child. Terrible customer service. Disgusting. I won’t be back.

Ro
Review №45

Lots of affordable shoes

He
Review №46

Nice shoes, decent prices

so
Review №47

Not good choices

La
Review №48

Needs more Converse selection

re
Review №49

Selection of shoes are horrible.

Jo
Review №50

Prices are too high!!

Pa
Review №51

Excellent promotions, and the shoes are of good quality.

Ab
Review №52

Excellent

Ch
Review №53

Very good

Ma
Review №54

Little face

An
Review №55

Variety

Information
4 Photos
55 Comments
3.6 Rating
  • Address:1760 W E Prien Lake Rd, Lake Charles, LA 70601, United States
  • Site:https://rackroomshoes.com/store/395?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=395
  • Phone:+1 337-480-0474
Categories
  • Boot store
  • Shoe store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:11AM–6PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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