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MSI TEC
Suite J1, 23011 Moulton Parkway, Laguna Hills, CA 92653, United States
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MSI TEC

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Dr
Review №1

After 3 months of owning my GT73VR-6RF I have encountered the following issues.1. Screen Bleed at the bottom (120Hz version IPA panel). Which became more visible in recent days.2. GPU toggle button no longer works. (Stopped working after a windows update, troubleshooting involved reinstalling SCM and Dragon Center - Did not fix the issue.)3. Steel series button no longer pulls if the steel series app. (Reinstalling the newest version of Steel Series) did not resolve the problem.4. When Xotic PC sent me this laptop it came with a green dragon logo, and not the white logo I had chosen at the time of purchase.My experience with Xotic was fairly predictable as I was far out of my 15-day return policy. And the RMA process is around 10 days. This being my work PC that would be impossible and they do not send temp laptops to use while yours is being worked on. So your basically just S.O.L..My biggest issues are these....I should not have screen bleed on a laptop I spent 3200 dollars on, and if it does happen, at least offer a temp for working people. I understand there is always a chance of getting a bad unit, so this one I can let go since it is RMA fixable.As for giving me a green dragon instead of the white one I ordered, Xotic PC did say that could be swapped with by RMAing it as well.But, I SHOULD NOT have to worry about my laptops hardware buttons (GPU Toggle, and Steel Series button) becoming in-active or broken after a windows update. Windows updates often, and I dont want to have to RMA my laptop every time it happens.Im now worried about the future of this laptop. Eventually, my warranty will run out, and this laptop is a desktop replacement that should last longer than 2 years. Which means that everytime windows updates outside of my warranty, I will then have to pay to get it fixed.Had I known...The screen had bleed RIGHT OUT OF THE BOX - I wouldnt have bought it. (MSI rep said ALL IPA screens have a degree of bleed and that its normal)The GPU toggle button, and the Steel Series button have a chance of breaking upon installing Windows Updates - I wouldnt have bought it.The wrong color logo - Really Xotic PC? I spent 3200 on this thing and you didnt even get my logo right? The red coloring on the laptop makes it look like a Christmas themed laptop. - I wouldnt have bought it. (Based not only on aesthetics, but lack of attention to detail during manufacture)Like anyone, after spending 3200 dollars on a laptop you would hope to never encounter these issues. Especially after only 3 months... Realistically though, it could happen.Unfortunately now Im afraid to update windows because it might cause more buttons to function incorrectly.I of course am very dissatisfied with this product and would like MSI or Xotic PC to contact me for an exchange or return.I will be posting this review on every review site possible. Because I dont believe anyone should pay 3200 for a laptop that 3 months down the line will encounter screen bleed, hardware button malfunction, and poor manufacturing with lack of attention to detail.Thanks, and Happy Holidays!

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  • Address:Suite J1, 23011 Moulton Parkway, Laguna Hills, CA 92653, United States
  • Site:http://msitec.com/
  • Phone:+1 949-588-0581
Categories
  • Industrial equipment supplier
  • Automation company
  • Computer networking center
  • Electric motor store
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:7AM–5PM
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
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