Hannah was the most helpful over all of the appliance personnel in the store. Deb was the most friendliest and helpful person in the shelving department and my Mom and I were so undecided but we came back and Hannah helped us with a freezer, warranty and delivery too. Thanks for all that they did for us today. More helpful that the gents at Lowes today. Will always come first to Menardsfrom now on. Thank you

This was my first Menards experience and I was pleasantly surprised by how much I enjoyed shopping here. The staff was friendly, knowledgeable, and showed great customer awareness (e.g., I was have trouble finding something in the pet section but an employee noticed and came right over to help me). Ill definitely be going back!

Went here to get some stuff for a bathroom remodel the staff was super friendly and extremely helpful we got there and it was really close to closing time but nobody had an issue with helping us everyone was friendly this was a great Menards

These stores are truly amazing.. Packed with everything you could need and even a few things you probably dont need. From ideas on remodelingTo just fun projects there is so much to look at. Insane Halloween decorations Candy and more.. This is even a fun family Day or a couple hours if its raining to get out of the house and get those steps in. With this one store you could fully build a house furnish it maintain it and the lawn and surrounding areas. Oh and did I mention they sell full house kits. 🤯🏡

Never had any issues here, they got good hardware I suppose.

It’s Menards, so you’ll definitely be saving big money!

Good place to shop for home improvement projects.

I needed lights for my work room. In stock and extremely happy! Thanks for the clean well stocked store!

Good location and usually have what I need.

The sales associate wasnt sure how to answer my question, but he did get a manager to help me, so he didnt give me the wrong answer. Unfortunately they didnt have the garage door spring I needed, but they were very helpful in answering my questions.

Placed paver order online. Drove 45min to go pick up order only to find out product was out of stock. System inventory was off.

I love how helpful all the employees are. There are always lots of interesting miscellaneous items to look at as well as a very nice selection of home improvement items

Horrible, no help. Poor process to get lumber. No direction to understand how to get help.

Went to buy a 28 inch door, found one of the marked down doors, got it home, found out I needed a 30 inch door🤦. Returned and got the right size. Easy install no hassle.

Good visit, found everything I went there for. Helpful employees.

Same setup as the west. Side Menards... My only issue was they had mechanics creepers bit I was looking for a mechanics adjustable height seat... Probably on their website... 🤔

Wont return. Not customer focused at all!!! Honestly do not know how they stay in business. It will take more than a pathetic 11% rebate for me. Lowes here we come.

Just try to call this store. I dare you. You get nowhere fast. Even when it tells you to press a certain number the menu repeats itself and you can’t get through.

We always love shopping Menards. The 11% off is still going on. We had a small list and they had everything we were looking for. Looked like they were busy keeping the shelves stocked. They even had plenty of employees making sure everyone was finding what they needed.

Love this place, easy to spend way to much!

Cashiers are less than helpful. Seem bothered when asked to assist a customer with an issue. Our cashier was rude and condescending to us when we asked for assistance. Explaining that I am disabled only seemed to further irritate her.

The lady that worked in the yard part didnt have any knowledge of what we were trying to get an not only that had a very poor attitude when we tried to correct her,Ill def be going to another Menard store,to bad they dont let us give 0 stars bc 1 honestly is to good for this store!Shaking my head!!

Nice, clean store helpful staff . Stocked up well and some pretty good deals

Generally have what I need at a competitive price.

Good experience as they had just what I needed. Masks are optional now but preferred (likely for the safetyof the staff). Less than 10% of people are wearing them.

I work with Menards often and I am always pleased with their customer service. Today is no different, in fact I couldnt be more pleased to say you guys went above and beyond. These are the reasons businesses come to you! Keep being great!

So many cabinetry options its amazing.

To intoxicating. Spend to much when I go. Lol

Stock is scarce . It seems you get what ya get . So good luck !

Lack of trained and knowledgeable people to assist with very simple questions. Nothing close to what we are accustomed to near our home Menards. Disappointing

I do not like Menards. I will do everything to avoid it. The store is too large and disorganized. The pricing isnt super great either.

Best selection of copper pipe in town

Too Busy To Help (a new customer)Menards has been my go to store for a couple of decades. Unfortunately I sent a new customer to the Menards of Lafyette for some 2x3s. As I was helping her with a project. When the new customer asked an associate to help her find the 2x3s. The associate pointed to the direction and said they were too busy to show her.This is very disappointing and not acceptable.

Great place to shop, nice price, nice customers.

Good prices and variety employees always helpful

Good store, got everything and in most cases good prices do not always find the best helper but seems for the most part friendly. Larry

They always have a vast selection, great prices, and excellent customer service!

Help was available when needed. Cashiers were polite. Store clean and shelves stocked.

I would have liked to given a rating of five stars. I prior never shopped at the Menards on Creasy Lane in Lafayette, IN. For the sake of doing so and trying to support various businesses in the area, even if a little, I placed an order online for in-store pick-up.The staff members who helped me by phone were quite cordial and patient. One even later called me to confirm my order and verify that I still wanted it (last item, floor model). If based only on the phone interaction, I would rate my experience this Menards with a five-star rating or higher, especially based on the first associate who helped me by phone.=====================================================Recommendations for In-Store/Curbside Pick-Up New Customers=====================================================For anyone who has read this review so far and is contemplating an in-store/curbside pick-up, please note the following:1. Once you enter the secured area using gates to the left of the building, you will want to drive until you are behind the store and turn left.2. Keep driving until you reach the other end of the building (side closest to Sagamore Parkway/52) and see an area to your left with large glass doors, one of them denoted as Door 13.3. You will then want to look to forward, to your left (same side as doors), and beyond the doors. You should see lumber there and small signs next to them.4. Pull up the first sign furthest away from Door 13 and call the number on the sign to get further assistance.========================So, why the three-star rating?========================The rating is due to issues that arose when I drove to the gates to enter their lumber/rear-store area as instructed by phone. Given that I had never been there before, I asked the fellow at the gate where I should go. He merely said, Door 13 without indicating in what direction I should drive, e.g., right or left, and how far. I had to ask him several times to provide further, useful information so I would not be driving around their vast lumber/rear-store area in dark, icy, and windy conditions.Then, when I arrived at Door 13, there was an associate helping another customer in front of the door. Once he finished helping the customer, he just walked back into the store without acknowledging me and never came back out. I sat there waiting for ten minutes or so in the dark, five of which waiting for the prior customer to pull-up further, away from Door 13, or leave. I finally tried calling the main store number to get but could not get through to a live person.After a while, another associate walked out of the building. She then said that I was supposed to drive up further PAST DOOR 13 and call a number on signs that were in the dark and covered in ice. They were indiscernible given the conditions (were not lit by natural or artificial light) and how far they were placed from door 13. She finally then said she could help, took my information, and retrieved my order. How was I supposed to know where to go without being told prior and having attempted multiple times to get more explicit instructions?I recommend to management that they give further, explicit instructions in regard to retrieving orders from the rear, e.g., Once you pass the gates, turn left and drive to the end of the building and until you see signs to the left by lumber that have a space and phone number to call. These signs will be about fifty feet past door 13. You would also help customers by placing a large sign right next to door 13 that instructs customers to drive further up until they see signs and all the numbers listed on the signs.

Very nice and big elevator

Dont understand why employees have to wear masks and customers dont. I bet corporate isnt wearing them

I love Menards. I always want to buy the whole store. The staff are incredibly friendly and helpful.

I always have a good time when I come to Menards!

Could not find a shop light 41 in long. Service good though, very polite

I can shop at Lowes and Home Depot without a mask. Youre only hurting yourself.

Ordered a light up Christmas snowman online, it was shipped from Lafayette store. It was used, not in original box, and the top half didnt light up. I looked inside and many bulbs were burned out. Really frustrated. I returned in Hollister, MO. It was supposed to be my wifes birthday present

Ordered 300 dollar storm door for our home from this store as was only ones to have it n stock. Or so we thought, get there and 25 min later we r told that they dont have any of them n even tho on site it showed 3 in stock. This is after we drove 30 miles to get it as i have my front entry of house tore apart. We were told had to wear mask even tho I have disability and went in and were shown other choices but they were all cheaper and not well made. They made no offer to upgrade us for their faults. We were offered no apology, no nothing from anyone. I finally had to walk out in disgust and frustration. I already despised this store for mask enforcement but this was last straw. First and only time Ive ever worn a mask. Never again..

Im the owner of Rios Custom Construction and Im at Menards everyday if not multiple times a day getting materials, the people in materials section in back are always helpful and courteous!Id also like to give a HUGE SHOUT OUT to one guy in particular who for the past 2 years out in the yard in back has been the most helpful person Ive ever come across in Any store !!! This guy has always gone above and beyond, most times coming from the other side of yard to assist me, Ive also seem him run to another customer Just as soon as he was done helping me!! This is one of the main reasons I keep going back to this store!! You are hard pressed to find a harder worker anywhere!!!Thank you GAVIN DUNBAR for all your help and hard work!!

Went in the buy a small chest freezer, and it could not have gone any smoother! We didnt have to lift a finger to get it loaded. Love Menards!

Friendly helpful customer service.

Several aisles blocked with carts full of boxes. Decent prices and customer service but difficult to get through with the narrow aisles. Clean and most people are masked.

Awesome had every thing I needed

My experience was Great! They had everything I was looking for. The prices were very reasonable.!

Pretty good store

Not busy at all today. Very fast. No gruff.No Billygoats.

We ordered the new flexstone 3 wall unit to replace our tub and turn it into a walk in shower. Brendon was very knowledgable and professional! Plus we get the 11% rebate!

At the moment you have to wear a mask to go here thanks to covid-19, its understandable however I personally think 99% of the country is overreacting too it. Its very simple, whats going too happen will happen. Anyways this place is great too everybody is nice, however everybody has to wear them masks also.

We shop Menards all the time! Recently the freezer in the grocery aisle had an 8 pack of inch thick Hormel pork chops for a very reasonable price. With the meat shortage due to COVID-19 we picked some up. 20 minutes on the Weber grill on medium heat plus a 2 minute sear each side with a short rest produced REALLY GREAT chops for dinner!! Impressed?? Yes!!!

Sometimes they are running good promotions

Very helpful,

The workers are very unhelpful and snobby I would never go there again

I love it my fav store

Seems,to be someone nearby to assist

Great place to get home improvement supplies

I got some of what I was looking for... I just couldnt find the lava rock that I wanted to get...

Save BIG money! Floor associates..ehh. so so.

Great prices and helpful employees

Very disappointed. I was refused service because I was following local and state guidelines (Lafayette, IN) and was no longer wearing a a mask. The woman who confronted me was very rude. I will take my business elsewhere.

Easy to find in Lafayette, In. Parking was near the front entrance on a Sunday afternoon. The associate at the lumber counter was gracious & courteous and very k knowledgeable about the wood in stock and suggested the best price point for the cedar wood that I needed. Payment was easy at the check out. Being familiar with the lumber yard and the yard gate employee I knew where to go with my paid receipt to allow my pick up. Finding the correct cedar lumber was a little tricky up on the second floor of the yard warehouse. A kind employee came by after I had selected the proper lumber product & verified my selection as proper with the paid receipt prior to my exiting the lumber yard. Check out at the exit point went clean with the gate employee thanks to the preview by the yard employee. Having loaded the back of the pickup truck bed myself, I asked if she thought the load would transport without incident. The gate employee thought the load was stable enough to transport. I would have felt more comfortable traveling the next 20 miles if some type of red attention type of flag/flyer had been attached for the other traffic to be aware of the open tailgate & protruding lumber sticking out. There were no incidents from the local police about a need of a ticket for improper load transport through town and down the highways. Over all it was a very easy locate, pick up & self delivery with no traffic incidents.

Was very helpful

Very pleasant atmosphere compared to the other two in town. This is my go to getaway, unless Im at work, then its HD. I think the most important part is the way the store is laid out, not to mention their huge selection. And if you cant find an item, there is ALWAYS an associate nearby to help!!! Only downfall is their mask policy, but hey... At this point in time I think everywhere should mandate it!! Just the smart thing to do now, especially if you shop at Walmart 😁🤧😷

Staff is always helpful and friendly. It is pretty easy to find what ever I need.

I love this store has every thing you need

Nate at the Lafayette Indiana location was very helpful. I had questions regarding concrete and which one to get for the DIY I was working on and he gave me a few options. I truly appreciate him taking time too help me.

Good selection of mostly everything. Easy to get in and out of the lumber yard.

I love Menards. They are always helpful & you can always find someone when you need to ask a question or need to know where something is.

Lots of items for anything.Great selection and prices. Always a good experience.

Im telling you know now. My dudes Brian and cory? Im sry bro it has just now let me give review but this dude held it down while I was getting my wire cut to size. Sry for making u do all that work but I do appreciate how u got me out a there fast!!! I also wanna shout out a lady named Karen that works there. She worked there since IV been old enough to got to work and been with me the whole time. I believe she is 20+ years with menards and has always been a helpful person that has nvr once been in any negitive experience and i promise. Shes dealt with me a million times. #keran20+ #stayblessed!!!

The Menards on Creasy Lane is great. Fill up their paper shopping 🛍 to get a 15% discount too.

Best store around for all things home improvement wise.

Find what u need, at Menards...good enough...

Love menards!!

Went to pick up a gate Lach that the west side call them to hold one foe me. Got there in the south side . Went to desk and told them that I was here to pick up the lacth and they look at each other like they didnt know what I was there for saw it on the floor told them thats it. But a part was missing told they look like they didnt know what it could be. They need to get people there that knows what is going on.

Many thing I like it here.

Ordered stuff to redo porch. Everything was there. Took a class on install. Nice

Love Menards. Good about returns and carry a nice variety of about everything

Could be ask more if we can help you! Otherwise nice experience.

Great store clean and a very helpful staff

The contractor counter really need trained people

I am glad that Menards had the foresight to care for their customers and employees before anyone else did.

Huge selection of everything and I got alot of fun toys for my German Shepherd. The staff was friendly. The plant selection is good, but alot of them have some stray dried leaves. This may be due to the heat recently, but I would suggest going to Bennets Greenhouse if you are looking for high quality, well cared for plants

Used to be my go to place for everything. Unfortunately like alot of other places its went down hill to the point where I will shop elsewhere from now on. Special ordered doors and parts were missing. Took them 3 weeks and still didnt get me the replacements. Called the door company direct and had them in 2 days. Alot of other things I buy are either defective,broken, or junk. Got to the point where I was having to return probably 25%. Sorry Menards....

Needed pool chemicals and bird seed

Menards is great, their bathrooms are just NASTY. We talked to the checkout person and she said that she knew they were bad that the Employees dont even like to use them

Im not a fan of the new layout. It should be simple to get a sheet of drywall or a 2X4, it is not. The buildings materials desk seems to have no employees manning it now either. What use to be a quick trip to Menards to grab some supplies is no more.

Definitely the best of the big box home/hardware stores. They have the largest selection with the best price.

Menards have reasonable prices and some of the stuff is good. For some things I prefer their competitors. Shopping at hardware stores is much like grocery stores. Each person prefers their particular store and each store has better pricing on some things, but better prices can be had elsewhere on other things. Overall, its a clean store and not a bad place to pick up a fee things.

Love my Menards! Not as many employees around to help you anymore I feel...but I still always end up finding what I came there for...and more! :)

Menards can be great, employees can sometimes be amazing but are often times are less than helpful, stock quotes unreliable more times than not wasting a trip. Ill be trying the west lafayette location more

Items seem placed with a bit more common sense than another local competitor. My help today was fantastic and although the rebate system is a bit dated they are often worth it. Not to mention other events like everything in the bag and such.