I was in Lafayette a month ago and needed some items. A friend told me about Northern Tool & Equipment. My experience with their customer service was nothing short of excellent. Whenever I needed something they were there for me. Fantastic company! Excellent customer service & efficient process. Very polite and helpful. A guy named Jon was knowledgeable and available to answer my questions! He definitely knows his business. Will continue to use this company!

Coming from Alexandria to do business here! DJ, Donnie and Darrin are PHENOMENAL!!!! Any questions we had, they answered with no complaints! DJ has helped us out way more than anyone manager of any store has! The store is extremely clean and supplies are easy to find. You need it, they have it. If they don’t have it, they will get it for you. Highly recommend going see these guys for whatever you need.

New customer to NT. Have only been a handful of times so far and have had a notable experience every visit. Staff seems great. Met one of the managers. Think his name was Mark. Great attitude and knowledgeable. Kudos to Northern Tool for having a strong team.

The manager, Mark, was so helpful!! Ive never had a more pleasant experience at this store. He was patient, knowledgeable, and went above and beyond to ensure I had everything I needed for my project. Give that man a raise!!

Great spot to shop for picking up stuff quickly!! Love how I can park close and just run in… husband loves this place and I appreciate how affordable it is too!

Being from Texas where everything is bigger and better I didn’t expect much in this store. But after going in and looking around I ended up buying in excess of a grand worth of tools. The staff went above and beyond to help with locating and putting together what I wanted. Back off to Texas I went. Thank God There are still good stores and people elsewhere. Would recommend this location to ALL my friends and family. If they are ever traveling thru to stop in. You just never know.

Order took 26 days more than originally promised. Ended up having to hire a contractor to take care of my issue. Thanks Northern!

Price gauging generators while in a state of emergency… smh Home Depot had plenty of the same ones for normal list price. Shame. Way to make that extra 100 you guys 👏.

They didnt have what I wanted but they honored a marked price that was cheaper than it was supposed to be good people

Excellent location! Staff was very knowledgeable and attentive to our needs. Store was merchandised very well items were easy to locate, which definitely caused me to purchase more than I anticipated. I have recommended this location to my friends and family.

This store was the most successful location in the country. However, Northern Tool claims to be “a family business,” but decided to wipe out its employees without any explanation. Makes no sense why they let go devout Northern employees and replaced them with new faces. This is nothing more than another corporate run non-family oriented scumbag enterprise. Not to mention, extremely liberal at the top of the company. Take your business to Harbor, Home Depot, or Lowe’s.

Ive always impressed by the kindness and helpfulness of the people in this store. I am NOT handy at all, but their level of support makes me feel free to ask questions. Thanks for being great, yall!

I purchased a Stihl pole saw from this location a few months ago. The staff was excellent. They walked me through the operation of my new tool, and ensured I was comfortable with my purchase prior to leaving the store. Staff also made purchase recommendations based on previous user’s and shop experience. I can’t thank you enough!

Knowledgeable personnel. Great service. Good prices

Staff is on point with customer service! Always greeted and immediately is asked if any help is needed. This is definitely one of the cleaner stores I have been in compared to other tool stores. Prices are decent.

Great service!! They make your purchase easy and convenient. Ship to home, no hassle.

Well rounded and well managed, would definitely recommend for any diy project or home improvement.

Store was well stocked very helpful salespeople

I sell tools for a living but still buy them here. Theyre that good.

Silly maybe, but I love going into the store...its all the little stuff in the bins that keeps me there too long! Everyone is helpful and when I am shopping next door at the fabric store I just have to pop in before leaving to see what fun things I might bring home from the treasure bins!

What happened to this place? No organization, messy, no help.

John Davis has continued to go above and beyond for my personal and business purchases. I highly recommend this place.

Awesome place to shop. Staff is top notch, inventory is the best and the store is always clean and orderly

OMG MARK WAS A LIFE SAVER TODAY. Everyone was so helpful. I loveeeee this store.

Great place. Love the environment. A plus to check out.

Large selection. Quality products. Helpful staff.

Awesome tools, awesome equipment, awesome people, awesome place!!!! Highly recommend!!! ---Cajun Pressure

Excellent customer service. Mark was super helpful.

Great selection and even in a Time where it seems to be lost, Their customer service is excellent.

Awesome experience and Jason and Nicalea were super helpful!!

I didnt know abou this place, but Im glad I found them. Im working in Lake Charles fo the rebuild but living in Lafayette and this place has become a weekly life saver for the job.

Mark saved the day!!! Excellent customer service and so helpful.

Awesome place to shop! Great help from the staff!

Great staff, good products~

Very nice even when it takes longer than expected they apologize.A+

Found what I needed. Got good prices. Staff arr super friendly and go out of their way to help.

Awesome Place! Great workers!So many tools and equipment to look at.

Excellent price and Quality product with easy web site purchase

Originally everything they had in stock when it came to generators were sold, for Hurricane Laura. They could have left it at that but the manager went out of his way to double check the back. He was able to find one that a customer has purchased days before but never came get it so he refunded that customer so I could have power to my home when we lost power. ( I have a 10 month old baby girl) Thanks so much guys for the great customer service.

I love shopping online here an in store as well. Great stuff at a very responsible price.Thank you so muchNancy Vincent-Rosenkrans

Couldnt find the size of wrenches I needed anywhere until I walked in to this tool God store. Ended up spending more then I needed because they had more stuff that I didnt need but had to have.Add the friendly service to it and without a doubt a 5 star tool store.

The staff goes above and beyond here! I desperately needed a generator but they only had the most expensive ones out on the floor. I asked for help and explained my predicament—and the salesperson found that a generator at the price point I wanted had just been returned! I was able to leave the store, generator in hand! And my refrigerator & deep freeze, both full of food and quickly warming up in the Hurricane Delta power outages, were rescued. Thank you!!!!

Love this place!! Awesome staff, great gifts and great prices for QUALITY items!!!

Mark was great, very personable. All the staff were helpful.

Online order. Web site was was to navigate

The employees are so helpful and knowledgeable!!

Great experience. I bought a 3kw inverter generator and a utility trailer hitch. John answered all my questions on the generator and John answered my questions on the hitch. Then John helped me load the items onto my truck. Like I said, i had a great experience

Great store. Help is fantastic

Omg Mark is the best he save our life!!!

Found everything that I needed, and received exceptional customer service from an amazing staff!!!! I couldn’t say enough about this store!!!!

This store is sneaky big. It look like a strip mall store on the outside but they have a all types of items on the inside. The salespeople were helpful and very cordial.

Great store great people very helpful!

Weird staff member had no knowledge and gave me rude service yesterday.

Loved the store will tell friends thanks for everything!!

Nothern tool is a joke, just about all the equipment i have purchased from them dont last ! When I do bring it in for repairs after a few months the find some reason that its no longer under warranty ! They will never get my business again!!!!

Good selection and great service!

Mark was very helpful A+ customer service

Absolutely amazing staff. I tell everyone about this store. Large selection of name brand tools quality for everyone

I bought over $ 100 of chain saw blades in Lafayette, La, they did not Honor their Northern Coupon, $20.00 off, had to use my 10 percent Veterans Discount, Next time I will Shop At Stines, they are cheaper and Honor Veterans Better, not play the coupon game. Should have saved money, time and and gas if I bought it in Crowley, la.

You can buy what you need.

Thier employee was very knowledgeable and helpful

Great place to shop. People are knowledgeable and friendly

Checking out way to slow.

GREAT PLACE TO WORK AND SHOP

Great place. Always find what I need

Great service! Very helpful!

Staff rules and are always ready to help!

Friendly staff and very helpful

This store in Lafayette had no customer service. Maybe during covid theyre short handed but I sat on the isle with the welding machines for a long time. Time enough for me to download a owners manual and read through it. No one came to help so I walked out. That will be the last time that I go to this store. I had a total opposite experience when I bought my equipment in Lake Charles. This store just cant serve its customers. I will have to either find my part online or drive back to Lake Charles that is 20 miles further but I guess worth the extra driving.

Very knowledgeable and very helpful

Great service and products!

They always have what we need. We really love this place.

Mark was a very friendly person and helped me with everything I was looking for.

Great place with helpful people!

Good prices and helpful staff.

Their staff was very knowledgeable and helpful.

Poor poor interaction with Manager today

Great Store w/ Great Products!

Good service.

Great place to buy tools of all sorts. They are also a Stihl dealer.

Wow! Very cool place--top quality productsThe gentlemen are nice and helpful.This store is VERY CLEAN!

Best place to go for good quality equipment & friendly people for all the help you get there.i even applied for there credit card and got $40 off the item. It was worth the drive of 21 miles one way. Came home and pressure washing my concrete drive way

Fantastic customer service!

Theyre the best!

Great experience; I was greeted when I entered and the same person that greeted me helped me find what I was looking for and it was on sale. I was in a bind but I knew that they carried all types of tools. The 6 orbital buffer/polisher even came with a pad!!!

Great service

Love this place!!

Besr place i ever shoped

This is my favorite store

I was Very pleased with the service center at Northern! Darren was absolutely amazing to the point he helped me work on my pressure washer over the phone! I will definitely be shopping here more! Thanks for everything!

Very good service

Great service

Easy to find everything I needed. All sections are clearly displayed. In and out in about 5 minutes. Good quality tools. Professional staff. Not much else to say.

Went for a floor jack from the automotive section that I found online, when I got there, the jack was listed $50 higher, after i told them about the sale, the rep took off the extra amount immediately with no hassle. Great service and help, absolutely becoming a regular customer.

The service at Northern Tools . was excellent. The sales people were very knowledgeable of everything, and anything you had a question about. And they had what we needed thank you Lorraine colbree

DO NOT SHOP AT NORTHERN TOOL!!! If you have any last minute Christmas shopping to do, DO NOT shop at Northern Tool & Equipment!!! I bought a brand new 3300 psi pressure washer 9 days ago and the pump leaked water into the pump oil reservoir causing it to leak oil onto the ground and most likely ruining the pump! Same thing as having water in your engine oil! Now it has a warranty and I even bit on the extended warranty up-sale they push so hard for, bring it back expecting they would swap it for a new one, hey it’s just NINE days old!! Nope!!! They want to look it over and most likely just replace the seal and then I have a pump that most likely will not last because of water in the oil!! I have spent THOUSANDS of dollars with this company over the years but that won’t happen again!! Home Depot, Lowe’s, Stein’s even Walmart would have exchanged it! Spend your money where you get service, not at Northern Tool!! Especially not the one on Ambassador Caffery in Lafayette La.Once they have your money you are own your own!!

Updated: I have been shopping this store from the day it opened and online for many years. I loved the price points and tool quality. Not quite discount tools but higher quality than Harbor Freight. I enjoyed the customer service and solid warranty. Unfortunately that does not seem to be their model anymore. I have found customer service to be consistently lower quality without Apologies and I any fought on warranty submissions. I made the mistake of ordering a pump online because the store was out of stock. It failed in 4 months from a bad electric motor. The warranty is two years. Because I used a company name the warranty was lowered to 90 days. Online purchase can’t be returned at stores. Pricing on a welder I purchased was way more in the store and a manager had to adjust the price.Overall the company seems to be struggling to run cheap online sales and quality stores. The savings are not worth the hassle of fighting employees for the advertised price or the additionally purchased warranty coverage. The tools are comparable to lower end brand names that are readily available from big box stores that have a more customer centric pricing, return and service policy. I assume the company will slowly eliminate brick and mortar storefronts and operate only with mail order/ online sales.The manager on duty Paul W. went above and beyond to ensure I received the correct pump and explained the warrante process. In a world where most purchases are made on line and customer service is forgotten, its great to see a people that offer exceptional customer service.

Good service

Great staff and very friendly and help me find what I I need it large selection of tools at a great price

First time visitor. Very big and organized. Easy to find what I needed. Friendly staff.