I had a good experience in here last year. Now, when we came back for help with a phone that stopped working, the staff was very helpful and got our warranties all taken care of and a new phone was being sent overnight before we left. They even helped us get around the fact that our apple phone that was dead needed to receive a confirmation code to make the process work. In the end, they gave great customer service, knowing they were not going to make a dime off of us today. Hats off to this Verizon retailer. I will be back when I need another new phone or tablet.

Michael was excellent and very accommodating making the process very easy and efficient. Thank you so much! Will make sure to tell all my friends to come to this location!

What an awesome experience today. I have had a tough 24 hours and really just needed a break. I walked in and explained my circumstances to Mike and he guided me through everything and got me really good deals on a new phone & watch. He got me all set up and running to get out the door and back to work. All while multi-tasking to help others in the store as he was the only associate working. Mike is a true rock star, it was impressive to see him work; helping multiple people at the same time with all different types of tasks. All with a great attitude and very efficient manner. Thank you Mike...thanks for helping me retake my sanity!

Jeremiah has been great! Very personable and helpful.... trying to get us the best deals possible. He shows that he cares about what he does.I was also helped by Chris and Eric, who made sure everything was taken care of professionally and extensively. Left there a very happy customer

Mike is awesome, always here to help and always smiling. He explains everything so well. Amazing man!! Thank you for him!!

Michael was excellent explaining all the utilities of my new phone and made the process so much easier than I was expecting. Thank you so much

Update- I decided to give the store another chance later in the day. My phone was not working well and I needed it serviced because my email and certain apps were not working. VERY glad I went back! Mike was great!! Very helpful. I got into a new phone, with a better deal, and Mike explained everything well! Great crew there! Thanks again!First post- only gave 1 star.The store hours show Monday-Friday 9am-7pm. Here at 9:15 am store closed and phone goes unanswered

Outstanding service. I’ve always been happy with and treated well by this store. Today I was helped by Michael Jurta. He was incredibly helpful and knowledgeable. Couldn’t have possibly had better service. Well done! He’s a real asset to Verizon

Michael was the representative worked with me excellent service and answered all my questions, I would definitely buy from again.

Libbie was fantastic! Extremely knowledgeable, professional and courteous. She expedited the purchase of our families four phones. The best experience we’ve ever had with wireless phones - highly recommend this store!!!

Jermiah was great. I’ve had the pleasure of running into him several times as Laconia is a small City, but today it was at the Laconia Verizon. He was able to help upgrade a phone on my plan with zero headache at all. 10/10 service today!

It’s never a good day when your iPhone gets run over by a couple cars but Chris and Jeremiah actually made it bearable. Apple and Verizon are an impenetrable force that Chris and Jeremiah broke down with ease. I love my new phone and they couldn’t have been better. They helped me with promotions, cases and even put my screen protector on for me with no bubbles! This is where I will be taking all of my phone and service issues from now on. Thank you so much Chris and Jeremiah!!!

Superb service by Jeremiah! Oh so Knowledgeable, efficient and considerate~ utmost in professional! He said hes been with Verizon for a year, sure hope hes treated the best so hell stay a lot longer!! Also thanks to Libbie, store manager, for attentive and caring service! I will always rave about Laconia Verizon!

Great workers and a family vibe when you get inThey wont quit till they get it working rightLibby helped me on my razr and got it to activate

The people here are extremely helpful when you purchase a new plan or phone. They explain everything in detail and helped activate my new phone. They showed me how to operate the newer phone I had purchased. You are given as much of their time as you need. Great customer service!!!

Michael Jurta, Exsteamly helpful, very compassionate to helping, wouldnt go anywhere else.

Libbie Wilson was fantastic! She knows products and services as she was able to clearly articulate the differences in the Samsung phones we were looking at, and she took the time to lay out all of the plans. She was efficient, professional and had things ready when she said she would. Nice store. Great service!

Agent was very helpful and provided all the answers to my questions and allowed all the time necessary to explain everything for the purchase of my new phone.

Excellent service from Michael. Wouldnt go to anyone else!

Outstanding service, Michael helped me today and couldn’t have asked for better service!!

Wow! What a place to go the staff is super friendly. Cant believe I used to drive all the way to Concord when we have this little gem. Jeremiah was amazing and really help me out with the problem I was having redeeming my device dollars. I wish I could give more then 5 stars. Have a super sparkly day Gilford Verizon Team.

Michael was very informative and helpful explaining new phone options and services.

Michael was very helpful and a pleasure to work with!

Great service by Mike Jurta! Went above and beyond to help.

Jeremiah helped me out right away when I needed a new case for my iphone. He knew which case I should purchase out of a wall full of choices

Michael Jurta was extremely helpful to me and got all my issues resolved

Excellent service thank you!

Jeremiah was very nice, very knowledgeable with the devices and very quick. Such a simple easy process. 100% Recommend!

Requested a tablet/data only sim and they gave me a 5g phone sim that doesnt work with the device I have.

Very busy, only 2 employees working.

Mike was very infomative, a great guy to work with

Jeremiah was a great help. I so appreciated his service with the purchase of a new Iphone

Excellent customer service... if you want speedy and knowledgeable service see Mike J. Exceptional

Jeremiah Braem helped me so much today, he was very helpful and kind. Got everything off my broken phone onto a new one. I highly recommend this store.

Libbie helped me correct a problem I was having with my phone. She was very understanding as I needed to have my phone for emergency issues. She went over and above the call of duty and actually stayed after closing to help me and make sure I was taken care of. Cant say enough praises for her helpfulness!

Jeremiah was excellent! I couldn’t of done it without him. Next time I update my phone, he’s the man. Anyone want a new phone or anything come here and see Jeremiah!

Jordin was great! I went in for a new phone and had no idea that I would be leaving without paying a penny the day of. I am new to Verizon so it’s safe to say I’m already having a great experience. I went in with a rough estimate about what I wanted to pay in regards to my monthly payment and a good price on a new phone and he was able to accommodate both so easily! My backup was from years prior, so I wasn’t expecting everything to switch over at all, but somehow he was able to do it all!I was recommended to go here by a friend and I am far from disappointed!

I walked in a few minutes after 6pm. There was a not so friendly woman working with a couple and a guy named Colton working there. He had already clocked out and was ready to leave, but when he asked his rude colleague how long she would be, and she said a long time. He sat down with a smile and Re-clocked in to help me. We didn’t end up finishing only because of the company I was trying to leave to join Verison would not give me my account info. I was exhausted and felt bad Colton was staying extra for me. He didn’t pause to say “no problem and I am very willing to help !” Its rare to find this quality in people. I hope he is rewarded for this excellent costumer service. I would have walked out if my only option was the other woman, but Colton was amazing, kind and very helpful!

Libbie is a star! I needed help activating a new phone after losing my job. She was an expert and also very empathetic as I was a bit rattled. She did a great job and relieved a ton of pressure by getting me up and running again. Thank you for your great service and attitude Libbie. You’re the best!

Excellent customer service and consistent, reliable expertise is the reason we continue to shop at this wonderful store. A big shout out to Colton Dery, Mike Jurta, Libby Wilson and Jeremiah Braem

I had a difficult situation on my old phone that I was starting up and then restarting up for a couple of days. That i went in your laconia nh store that a gentleman named Jeremiah brown was very friendly. I explained my situation that I had and was very understanding was able to help me get a new phone. Then help me get a Gmail account and from there helped me set up the phone was awesome. I was very express with the service that I received and made my day better. That i was able to have a problem solved and feel good about the process as well

Libbie is exceptionally helpful and gracious. Store was busy but she acted like she was the only one around. We more than respect her knowledge and experience. Thank you, Libbie, for being so personable and helpful! Youre the best!!!

Best sales rep ever. Went out of his way to take care of me and answer all of my questions. He’s a man that takes his time and goes the extra mile.

Completely dissapointed with the Verizon store next to dd in laconai...was told I would b able to upgrade n add a line before I went to the store n got there to b told the complete opposite...and the dude didnt wanna help me in any way...poor customer service

Libbie is the best. She is professional, polite, articulate and very easy to work with. She follows through and is genuinely concerned about your experience. All these things being said in the world of technology I need someone smart..... and she is very smart.

We went into the Laconia store and Mike helped us upgrade several phones, trade in the old ones and pick out accessories. He did an excellent job and was so helpful and enjoyable to work with. Top notch service!

Libbie helped me this morning solving 4 issues with such calmness, clarity and patience. And one issue concerned use of my new hearing aids. Please share my comments with Libbie. She is a GREAT employee. Judy

Great service! Michael Junta was very knowledgeable and explained everything clearly!

Michael was extremely helpful when it came to upgrading phones and switching phone lines. He took the time to ensure that both my mom and I understood the process, got the best deal, and were happy with the results. We enjoyed the time we spent there as Michael and the other two employees were very friendly and had a great sense of humor. Thank you to Verizon in Laconia for making our upgrade process so easy. We will definitely be returning for future services!Linda and Rachael Perrow

This is by far the best Verizon I have been to! The whole staff is amazing but I especially enjoy Libbie and Mike! Excellent customer service and super helpful!

It’s about time I wrote a review. My most recent experience in this store has my gratitude over the moon. I bought an iPad from another vendor in 2017. Until 9 August 2020 I had only used androids. The iPad was mailed to me and the vendor from whom I bought it rudely refused to help me. Trying to find time, etc. to address problem was a challenge. I tried to get help from Apple from my premises but that failed. The Apple store is a long way from me and thoughts of going there for more disappointment and frustration debilitated me. I bought a book about the iPad and asked a systems analyst friend to help. He couldn’t get the device unlocked. Then I paid for a class. The teacher couldn’t get the iPad unlocked so I could participate with the class. I never used the iPad until 9 August 2020 more than three years after purchase, when Libbie got the iPad unlocked. She also got me sorted out on my android devices, replacing some. If I like my first Apple product I will migrate although I have no complaints with androids. Libbie has compassionately helped me for 6+ years. On 9 August 2020, a Sunday, I arrived at the store about an hour after they opened. I figured I was going to be there a while and was prepared for that. There were several customers ahead of me. Libbie and Michael let all of us know they were intent on getting to us as soon as possible. No one minded. We understand the good faith and that we were not being ignored. We talked a bit among ourselves sharing the loyalty this particular store has generated in us. It seemed everybody had a super rapport already with the associates. I learned from one man he would go out of his way to deal with the Union Avenue technicians even if other Verizon stores were closer. (By the way, I got talked into the iPad at an office supply store. I also bought extended warranty that expired while the iPad was locked.) Libbie and Michael kept everyone happy, checking as new customers arrived to find out what their needs were. Libbie and Michael both stayed way past closing time to help clientele. A new associate came in for a while. Even though he was not on duty, he helped out a bit too. The culture in this store is beyond belief. Today I went back to the store to buy a case for the iPad. The one bought from office supply store didn’t seem right. I assume it cost more because it has a keyboard, separate from the iPad. The iPad seemed precarious in that case. Turns out office supply store sold me wrong size case, too big and put the iPad at risk of falling out. I never noticed because until Libbie got the iPad unlocked it languished in its beautiful box. Jeremiah, another associate in this store has me now with the iPad in a beautiful case, a case that will protect the iPad. BTW, I know Jeremiah from another business where he worked. It was so good to see him again. Customers to this store enjoy the Gold Standard and more. And extra special thanks to Libbie.

By far the best store around! Libbie is very patient and accommodating. I’ve bought many phones from her and she does everything possible to make each transaction smooth and fun. She has advocated for me many times and has a stellar reputation.

Simon Wallace did an excellent job helping me with a new phone. He got my emailworking when the people at my home store could not. He was very friendly and super efficient. He deserves a raise!!!!Thank you Simon!!! Great Verizon store. The best!

Was at Verizon on unon Ave Laconia nh.Jeremiah helped me out with a Moto z4..he is awesome! Very patient and extremely helpful...he really went the extra mile to make sure I knew everything about new phone ! Excellent experience!!

There were a lot of obstacles to get past when I got my new phone but Livvy was super patient and helpful throughout the entire process. I couldnt have asked for a better sales rep

I had Jeremiah as my customer service person! He was so helpful and is a pro at replacing screen protectors bubble free :)

Big kudos to Libby, one of the Verizon associates, for solving a really tricky connectivity problem between my husband’s Apple Watch and his IPhone. Libby stuck with it and diligently tried every possible “fix” until the problem was fully resolved. Many thanks for such competent, professional and friendly service.

This is absolutely the BEST Verizon store in the lakes region. Everyone in there wants to help you and make sure you understand all your devices and go above and beyond to help!!! Our sales rep Derrick was fantastic... If you go here you will be very satisfied. They all work as a team and make you feel like family..

Libbie did a spectacular job of telling me all the features and explaining the benefits of the 10xr as an upgrade from my 6s. She was very knowledgeable and provided great benefit to me. She spent all the time I required and when I left I was very happy that I selected this Verizon outlet to purchase my new phone from. I visited several others in the area and came back to this store based on my initial interaction with Libbie.

Libby made buying a new phone a pleasant experience. Not only was she professional but very personable. Helped direct us to a phone that would adequately meet our needs without any pressure - very patient and humorous.My pnly. My

Be Careful! First, this is not a Verizon Wireless corporate store like the one in Concord; it is a privately owned authorized dealer. This means that resolving issues with the store can be difficult or impossible. Second, read the fine print. The Galaxy Tab A that is offered free with purchase of a new phone is not actually free. A two year subscription (not free) is required. My recommendation: make the drive to Concord or shop at Verizon Wireless online.

Jordan was extremely helpful, and courteous. He took great care of me. Very helpful.

Amazing customer service and friendly employees!- JR

I came into the store to upgrade to the new phone with expectations that was given to me by the corporate representatives. Upon coming into the store, libby made me feel at ease, but gave me information that was contrary to what the corporate representatives told me in two different occasions. With her persistence, libby was able to guide me through the process and was able to get me what I wanted. I am very please with the outcome thanks to libby.

Jeremiah and Libbie were extremely helpful and I was very happy my with my visit and experience!

I have fantastic service every time at this store!!! Jeremiah was a great help!

I went to Verizon very confused how to activate my new phone, as it came with no directions. I was helped with the entire process and then some! The gentleman that helped me ( I dont remember his name) was so sweet and spent a good part of the day backing up my old device and helping switch everything over to my new phone! Highly recommend them! Thank you:)

I did not understand that this store charges fees for assistance, I thought when I asked to transfer the content of the old phone to the new one it would be included in this fee. I feel he should have told me to back up the old phone before activating the new one. When I returned home & gave the phone to my husband his contacts and phone contents have to be re-programmed. The Verizon website is instructing to back up the old device before activation. $20 misspent, will only use the Rochester store on Rt 11.

Wonderful quick and professional service from Carlton at Verizon in Laconia!!! #1 Verizon store in Central NH

Have dealt with these guys several times and have had nothing but positive results. if i need help with anything i get more personalized service than dealing with Verizon directly. definitely use them for your mobile device needs!

If it were possible Id give them a -10* they are rude sales reps and they ignore you I was just in there to pay my bill and was trying to get help with my devices and the sales rep was sitting there like I was a bother to him for coming in so now Ill head to a different location out of my way to actually get some help

Mike Jurta gave incredible service. I would highly recommend going to see him for any phone related needs.

I always drove past this place due to the location and traffic, but boy am I glad I went in after my horrible customer service experience in the Verizon Wireless store in the Belknap Mall! Warm, welcoming staff, nice atmosphere with plenty of actual live devices to try out. Very knowledgeable staff and quick, easy service. Ill be coming here every time I need something from Verizon! Thanks!

Lucas Fox is a terrific customer service agent! He helped me with my purchase and qiesrions and went out of his way to explain everything in detail. I was very satisfied, and will definitely seek him out if I need any further assistance.

By far the best experience in purchasing a new phone. The sales representative Nick was very professional,knowledgeable and even stayed late to make sure I was taken care of. I will be recommending Nick to all my friends and family.

Horrible, rude and ignorant customer service. Spent all day trying to get new phone service hooked up. Was sold the wrong phones, went back to get the right ones just to have to deal with the fraud department and jumping through hoops. After 4 hours the second time around and listening to the manager speak very poorly about my fustrated husband and placing all the blame on us for her employees mistakes we went home without phones . This morning I had to drive to Concord, take another day off from work just so they could take all the wrong phones off of my account and set me up with the phones I wanted. Best part is the cost of the better phones is less than what I was being charged for the phones I didnt want. I highly recommend skipping dealing with this pretend Verizon store and going directly to the real Verizon store in Concord where the employees have knowledge about their products as well as their jobs. My one family day off was completely ruined but I hope the manager was able to go home and enjoy the bottle of liquor she kept stating she needed after messing up my entire new cell phone account, my holiday, and the one family day we should have been able to have in 6 months.

Mikes patience with two less then technical old folks was outstanding. He made what has always been difficult until this time.We didnt feel pressured and he help us understand what we wanted without pushing a particular product.

Thanks Kyle great service.

Simon Wallace and Phoebe were amazing in helping me switch over and upgrade excellant experience and highly recommend Verizon and both consultants involved

A WONDERFUL EXPERIENCE! SIMON MADE MY DAY! THANK YOU.

We went into the store today to look at New phones. We were delited to have Zach B as our sales person. He was extremely knowledgeable and went above and beyond for us. We had an incredibly good experience because of him and walked out with two new phones and all the extras!! Highly recommend!!

Loving my service with Verizon. Verizon has been the leading mobile device option in New Hampshire as long as Ive been here which has been about 27 years. Still having dead spots on 106 though? The dead zones occur between Laconia and Concord some of them are miles long some of them are very short other than that Id say Verizon is number one for New Hampshire

Great, best around. Highly recommend this locstion.

Mike Jurta was great!! Highly recommend going to see him for all of your Verizon needs! Very cool guy!

The red head girl was amazing! One of the best Verizons around! Everyone should get phones here!

Lucas Fox handled a very stressful situation for me. I am very grateful for his help today, he made many phone calls to get things figured out. Thank you!

Michael J is an amazing employee . I will go to him for everything I need to have done at Verizon. He was so pleasant made my visit enjoyable it didnt feel like a task . Thank you Michael J

My husband and I have gone to the Laconia Verizon for a few years and we love all of the help we receive!!Libby and Mike Jurta are always pleasant, happy to help. They are so informed on every step - they are knowledgeable of all products!!They never rush anyone. They take time to fix and explain everything! It is a very clean place well-appointed and stocked. They are the best!If I could give them a raise I would!-Judi Lundh

Super helpful, answered all our questions and helped us with all our needs.

I came in with a glitch on my phone and they were able to troubleshoot the problem I was having with an app. Kudos to the staff, Libbie and Jordin for their great customer service.

Michael was superb in his helping an old un tech savey guy. This location has always given good service to me and other family plan member

My Verizon guy, Luke, was Awesome!! So nice, knowledgeable and even helped me save money. Thank you!!☺

Carlton was very helpful, the process was quick and easy

The young man was very nice. Fixed my problem quickly.

Purchased a galaxy after having an iPhone for multiple years. What a mistake!!! I have been in at least 8 times since purchasing galaxy to figure out why it wont work correctly with Bluetooth in my vehicle. Last time I went in, a light red headed girl waited on me. I started off telling her the decision I made to switch over was one of the worse mistakes Ive ever made. Told her issue with texting notification issue, she takes phone and starts going through options. Told her I already did that. Then started to tell her Bluetooth issues, I followed it with SORRY IF I SEEM A LITTLE FRUSTRATED....BUT I AM...she looked at me, tilted her head and rolled her eyes. It was like she was saying, WHO CARES!!BIG MISTAKE!!! This is NOT how to handle a customer who is frustrated. Worse customer service ever. They need to hire a team that knows how to work with frustrated customers.I WALKED OUT!

Great in all aspects checking old phone and setting up new phone with old contacts great help

I went into this store, where I have actually purchased 3 phones previously this year, and asked for help transferring data from my old Pixel to a replacement Pixel because of a manufacturers defect. The people at Verizon were so nice on the phone, but I walked into the store and this punk kid told me he wouldnt do it unless I paid $19.95 for him to do the transfer. I have 6 lines with Verizon! I called Verizon and they were appalled, but they said that a franchise can do whatever they want. They did however, file a complaint, because they dont want this to be a reflection on Verizon. I will never go to this store again. In the Lakes Region, I will stick with the Verizon store in Center Harbor, the gal there ROCKS.

Just left Laconia NH store where Libbie was a surprisinglyy cheerful and most helpful representative for Verizon. Being challenged with technology, Libbie explained things clearly and with patience while solving my problem. She deseves recognition fir her people sills and knowledge which I also witnessed while she was on phone. Libbie us a keeper!

Since, I got an Android Note 5 Over 1 year ago, I have made Several visits to Verizon locations for help with this phone and the reps. Only made my phone much worse! Another Android Note 5 was sent to me, But, Still all the same problems Came to me on the New Phone, too, So, How Could that happen??? A representative tried to help me a few times with a landline phone+ this Note 5 Androud cell phone And She Gave Up! Also, both batteries didnt last a month, so, must keep plugged in or battery is gone within 10 minutes-(too many problems with this Android Note 5 Verizon cell phone to write)! A representative finally told me, because I havent been able to hardly use 2 of these right as a phone for over 1 year, that I can get an I-phone,-(As Id asked for in the first place), for free at this point, But, I then lost communication with Her, So, No Name Or Anything!!?? Please help me Verizon??? Thank You...

I went in having done my homework for a Note 5 and wanted to pay cash. The manager (Olivia) made rude remarks on how I was wasting my money and that it would cost me much less to go monthly which is how she gets her kick-backs. I mentioned how I had done my homework and that buying the phone outright was most cost effective path. She then proceeded to waste half an hour of my time being condescending to come to the realization that I was correct and she was wrong. No apologies were given. She then reversed her argument when I asked for phone insurance. She said that if I paid for the insurance up front I would save $50 rather than paying monthly. I asked her, is it the same company? She looked surprised that one of her customers would be savvy enough to even ask that question. She said it wasnt. I asked how long they had been around compared to Asurian. She said We have been doing business with them for over 7 months!. She then lied and said the deductible was less with them. Another lie that I exposed to her face. She then said it would be $100 more for the phone than what was quoted by the young lady at that same store. I said Someone here told me it would be the same price as from Verizon. She pointed at the young lady 3 feet away and said (without even using her name) That girl? She just started working here two days ago. She doesnt know anything. I pointed out that it unusual that she be $100 higher than everyone else and to check her list again. She quickly realized once again that she was in fact wrong and the new girl was right. No apology to the young lady she had just berated in front of everyone in the store.Due to her clear anger in being unable to convince me to except a higher cost monthly payment plan for the phone, she chimed out for everyone to hear Well its great that you have that kind of disposable income. Most people dont have that and walked away.I dont usually write reviews but felt this was deserved of one. I support my local community and they should be warned about what to expect from this rude and dishonest store owner.