Great Floors
7800 Martin Way E, Lacey, WA 98516, United States
Great Floors
Review №1

Great Floors did an outstanding job, great customer service, fast friendly install team, great products, but best of all they dont lie or try to cheat you! You get helpful, honest service from every employee there the minute you walk through the door! We couldnt be happier, and recommend Great Floors to all our friends,family, and anyone who asks! The absolute best company we have had the pleasure of doing business in a long time!

Review №2

We just had our floors replaced by Great Floors....they look FANTASTIC....We worked with Tim and he made it easy, he was very knowledgeable about all the types of flooring which helped us with our decision. The installers were fast and efficient and completed the installation in one day. We did our own rip out which is not for the faint of heart!!! I highly recommend Great Floors and specifically Tim because of his knowledge and great service from start to finish. S. Kudick

Review №3

They have a great selection but trying to communicate with the sales person to schedule anything is a nightmare. Wont return calls, keep forgetting, Ive had to go in person several times and call a number of times and they still cant be bothered. When we ordered tile from them earlier this year, it took two months to get the order in.

Review №4

They did a great job, and Tim cut us a Fantastic deal, thanks a lot guys!

Review №5

From seeing my neighbors Corian countertops, and her recommendation I could not say enough good about our experience! Mary Myers, was very professional and personal with us. The product and services were exceptional. I believe they underpromised but overdelivered!! Thirteen years ago they installed our wood floors, that we love, and now our countertops. HIGHLY recommend it all.

Review №6

I chose Great Floors to install floors at my second home after they did excellent at my house in Olympia. Initially, my experience was wonderful. The sales staff is knowledgeable, helped me chose vinyl flooring and scheduled my installation very quickly. Thats when things went sideways.The night after my floors were installed, I received a voicemail from the sales person, letting me know that hed seen pictures of some of the baseboards, realized they were not installed correctly and assuring me Great Floors would have someone out to fix this as soon as possible.When I arrived at my home, I was horrified. While the actual floors look acceptable, Great Floors managed to destroy nearly every square inch of molding as they were re-installing it. They forgot and left a toilet sitting in one of my showers. Created gouges in walls all over the house. Left remnants of the old carpet sticking out under borders of the new floors. All in all, a complete disaster.Even though I received multiple in-person, phone and email assurances, it has been a month and Great Floors will not schedule repairs or replacement for the baseboards they destroyed.While the sales team provides good customer service, unfortunately, Great Floors action fall far, far short of reasonable expectations.

Review №7

My experience at Great Floors in Lacey was awesome. Tim Benn is an absolute professional. He was knowledgeable, easy to work with, listened to my needs, and provided an excellent finished product at a reasonable price. I could have went with another company for my flooring needs, but Tim and the staff on my project made all the difference. Thank you!

Review №8

The Assistant Manager, Andy Clark, was great to work with. He helped my family find the flooring we needed and he was more than willing to work within my modest budget. All the staff had an extremely upbeat and friendly disposition.There were tons of options at the store, but Andy helped us find the right flooring based on us having young kids and a vague color direction that I had in mind. He was also extremely knowledgeable in the comparison of the products which helped us narrow it down.The store had nearly the entire amount I needed for my home, and they are having the last few boxes transferred from another location for us.I also didnt feel pressured at all to make a purchase and was offered samples to take some time to think it over. Really outstanding service and well be back for home renovations in the future.

Review №9

We worked with Tim and had a great experience! He was always avail to take our calls and everything went according to plan. The install looks great and everyone had a professional, friendly attitude. Would use again!

Review №10

Tim Benn was outstanding. My wife and I called on a weekend and then came in because of what we heard from him. He not only knew his business he understood us also. We closed the sale in one trip

Review №11

Nice enough staff. But when it came to ordering quickly needed backsplash tile, the salesperson first missed the opportunity to have it delivered on the promised date, then when he did finally have it sent he ordered more floor tile. The tile details were given, apparently due diligence wasn’t used to actually READ the message and what was needed. Delayed my kitchen remodel almost three weeks. ugh.

Review №12

Mary was very helpful at the store with picking out flooring, and the LVP flooring install turned out nice. All the staff in the store are friendly and helpful.However, I am not a fan of the contracted plumbers and their communication. Unfortunately, I had to follow up multiple times with the store so that they got my toilets reinstalled.Again, the floors look nice, but for the money I would have expected the process to be seamless.

Review №13

Great Floors, 5501 196th S.W., Lynnwood, WA 98036Review by Larry and Meg FuellThis is our second experience with Great Floors. Both times we started with Jim Dahl at the Lynnwood store to pick out appropriate floor material for our needs. He visited our home and demonstrated great patience while we kept reviewing more samples.Great Floor installers, Juan Carlos and Jose, did an excellent job of laying new wood laminate flooring in three rooms. The work they did demonstrated remarkable craftmanship and ingenuity in an old house where the floors do not easily transition from one room to another. They were always courteous, kept us informed of their progress, consulted with us at key decision points, and cleaned up and answered all our questions before they left.We could not be happier with the results and recommend them highly to others! Thanks again for working with us.Larry & Meg Fuell

Review №14

Do not ever use Great Floors in Lacey. We are sitting here with 3/4 of our floors torn up and a lost pallet that may arrive in two months.August 28th and we havent heard a peep, a call text or etc from Great Floors. Still in limbo. I reiterate, DO NOT USE this company. Ive already told all my my friends and the contractors that I know.

Review №15

Im inspired and more than happy to give a shout out to Mitch Mollett of Great Floors in Lacey, Washington. Service after the sale is more important than ever in a global economy, and this is what Mitch provides. He followed my job from start to finish and I am forever grateful. Thank you for providing great service!

Review №16

I ended up finding the right carpet at another store, but this store had better selection and a much more comfortable sales environment the didnt feel like a car dealer. This will be my first stop next time.

Review №17

Great place... displays are great .. massive collection.. fantastic customer service

Review №18

Very great experience with great floors. I called because I needed flooring before I sold my house. I didn’t even need to come in. I got connected with Denene and she was very knowledgeable. She sent me lots of options to choose from, she actually sent me so many that I was overwhelmed and I had her pick the best option. Needless to say my house sold in 3 days and the buyers loved the carpet.

Review №19

Very friendly. Quick to come and help. Real nice experience

Review №20

I stopped into Great Floors after getting the runaround from Home Depot. Matt McKenna to the rescue. I explained what I was looking for, Luxury Vinyl Plank, for my entire first floor and that it would also be installed on stairs. (This was more problematic than you would expect).He sent me home with a few different planks so I could see how they looked in my home. When I decided to move forward, he was able to beat the quote provided by Home Depot.I was hopeful of a very tight install timeframe and they found a way to make it work. It included Matt having to pick up the special stair-nose pieces in Seattle which I so appreciated.The installers were very nice and other than arriving about 90 minutes after they were supposed to, they worked hard and did a great job. Despite being late, they finished it all in one day.Its been about a month since installation and I love the floors.They look fantastic. The pic of the stairs was prior to them being swept - they had just been installed. Im super happy with the new floors and would recommend Matt and Great Floors to anyone in the market.

Review №21

Amazing service. I was in a pickle and they went above and beyond to help me. I will definitely come back if I need anything. Thank you Mitch. You made my whole day.

Review №22

Have had good service in the past, however we purchased flooring that has not held up. Have been trying to get situation resolved since Septemeber 2020 and I am starting to feel they are not putting much effort in to fixing this and have many excuses. I thought they were better than this. As of 6/25/21 Great Floors replaced our horrible flooring and I am very happy with it.

Review №23

10/10 recommend Great Floors! Denene was awesome! Not only was she knowledgeable, but she was fun and treated us like family. This place definitely values their customers:)

Review №24

Great service. Let you browse without hassels.

Review №25

Very pleasant experience, They helped me find the perfect option for my budget and helped me through the entire process. Good price and good outcome! 👍

Review №26

Im honestly tired of coming here trying to get things moving forward on projects. They have a great selection of materials to work with... But that doesnt help when people are not wanting to get business done.Ive tried working with 3 different employees and even a manager and cant seem to get anyone to give me a call back on things.This has happened over the past year and a half constant issues. They are friendly to your face and then never call ya back.Everytime I find a new person to work with my hopes are given up when they never return a quote or call.Theyve lost out on a large bathroom remodel and two kitchens, and entire floor on both units of a duplex because they dont know how to follow-up or call back.Do yourself a favor... Find a smaller local company that actually wants work.

Review №27

Excellent customer service and knowledgeable staff. Huge variety of all flooring types at a very comparable price.

Review №28

My wife and I knew we needed new flooring when we decided to sell our house. We live with three cats and our carpet had been shredded over the years.We called Great Floors. Denene was our sales person and she handled everything for us. We talked to her about our price range and time frame we need for the install. Denene showed us a bunch of samples. Sent someone to our house to measure the square footage of our floor. Set up the install date so the showing of our house was right on schedule.Our experience with Denene and Great Floors was great. I have and will continue to recommend the to everyone who needs new flooring.

Review №29

Flooring was fine. I was very sick for more than two weeks after visiting their store, after the salesperson bragged about going to Vegas with their group of friends and being annoyed that they had to follow precautions, and said all this while wearing their mask upside down and fussing with it repeatedly. It was literally the only place Ive been since May and only person Ive interacted with outside my strict bubble since September. Very upset. Im still stuck in bed and I still dont have my sense of taste back. Up to this point we were loyal customers and have spent many thousands of dollars there. Not anymore. 😡

Review №30

Great selections at reasonable prices. Knowledgeable staff willing to work with customers.

Review №31

I think this place is great! And everyone complaining about those not wearing a mask shouldn’t be leaving their home if they’re that concerned of Covid. There’s so many people who agree and don’t agree with the mask mandate. If you’re going to get Covid, you’ll get it regardless. Grow up.

Review №32

Absolutely love doing business here. One of the best flooring stores Ive used for my installation business. Ive done several high end remodels with matt mckenna at the lacey store. Everyone here is always so helpful.

Review №33

Great experience! Huge selection. Sales people were all wearing masks. Not sure what these other people are talking about.

Review №34

Great customer service from Denene Kelly. She was really friendly and quickly found me what I was looking for at a great price! Thank you Jenene!!

Review №35

I got what I needed and served asap and good service.

Review №36

Huge selection, best prices and reliable. Matt McKenna and Mike Crawford got me an amazing deal on the hardwood floors and tile in our home. They found this unique stone from Brazil and helped match it with the rest of the homes styling.

Review №37

Great in-in stock items, good customer service. We dont shop anywhere else.

Review №38

We contacted Great Floors about three rooms of laminate floors in our house in Tumwater, and spoke to Mitch. From then on he did an outstanding job. He was knowledgeable, very responsive, and made the whole process pleasant; he even visited our house prior to installation to make sure we would get what we wanted - truly above and beyond! I would recommend Mitch Mollett to anyone, without hesitation.

Review №39

I am so impressed with the service I have received from Great Floors, I will be back! My first visit, was with Mary, who helped me pick out some incredible options for re-doing the flooring in my bathrooms in the future. She was knowledgeable and took the time to show me many items in different price ranges and told me the pros and cons of each item, helping me find some products at the best prices. She gave us samples of a few products so we could see how it would look with our paint and cabinets. Now we know how much to save to get it done.My second time in I was helped by Mike who went above and beyond to help me find a remnant of a very large size for an area rug. He was super patient while I looked at each and every roll, explaining to me the materials and quality. When I narrowed it down to just a few, he pulled out a calculator to help me find the best price per square foot without me even asking. He took time out of his own busy day to make sure I received my rug once it was back from being bound, and told me about a variety of underlayment options if it becomes necessary to keep it from sliding. Thank you Great Floors for two very positive experiences. With kids and pets I am sure I will be back many times in the future!

Review №40

I would like to personally thank Matt and James for providing me with a great experience. Matt has amazing knowledge of the products and was able to find exactly what I was looking for in the price range I wanted. When it came time to pick up my flooring, James in the warehouse was slammed with customers but handled like it was no problem. He took care of everyones order while helping me load my car. Great service all around!

Review №41

Great place to select quality flooring for your home or rental. Friendly customer service and competitive prices. Thank you

Review №42

Very professional experience, courteous staff throughout.

Review №43

Employees don’t wear masks and are super rude to customers!!!

Review №44

Their prices are high but their selection is huge. They also have a clearance section and remnants that are priced well.

Review №45

What a great experience! Andy Clark ordered our flooring for us. We brought it home on a Thursday and realized it has been cut too short for our project, by the manufacturer. I contacted Andy the next day and he spoke with a sales rep who was able to find the amount we needed close to home. He offered to ship it and we would have it by Monday but I chose to pick it up at the warehouse :) Thanks again, Andy!

Review №46

I have been working with Andy Clark and he has helped me with all my questions. Had some flooring and tile work done with them and the project went great! Would recommend!

Review №47

A great store for floors. Plenty of samples to look at sand feel. Outstanding service from start to finish of job. We had hardwood flooring, carpeting and tile installed into out home. Andy Clark, sales pampered us throughout the project..

Review №48

Great service and selection.

Review №49

I think Denene is a great second mom 😎😎😎

Review №50

Working with Deena is a dream. Her knowledge is so helpful. We put in new floors and kitchen counter tops. Deenas advice and knowledge of color palette created a renovation to our home that we consistently get raves about. Top of the line materials at Great Floors.

Review №51

Thank you Tim and Thank you Great Floors. You were so generous to donate carpet squares to Sunshine Preschool. Our preschoolers love having their very own carpet to decorate and sit on all year for circle time. Thank you for your very generous donation.

Review №52

Will call is ridiculous. Time is 💰

Review №53

Tim Benn is the go-to guy for all flooring needs. Tim helped us through a long process of replacing all the carpeting and hardwood flooring in our home. We had no idea where to start, and he gave us many ideas and options. We purchased hardwood and laminate flooring from Great Floors, as well as carpeting. Tim was always extremely patient, competent and very professional. Wed definitely use him again for any projects in the future. You will not be disappointed!

Review №54

Awful customer service. Wife and I felt as if we were passed around from employee to employee. NONE of them seemed to want to help us. Was looking for LVP for 3500 sq ft house. Awesome selection, but didnt know the difference on quality and price as we were told they are all basically the same... took my business elsewhere.

Review №55

The staff went beyond the call of duty to assist us with choosing the perfect product for our project, I appreciate their professionalism.

Review №56

I wish the customer service was better, but the selection is hard to beat.

Review №57

I want to give a shout out to Matt McKenna. We came in to get some carpet padding for a small room and were treated like we were buying carpet for a whole house,like we were important! No upsale and he beat our price by a considerable amount and got us a better pad.We will definitely be going back 😊

Review №58

Once again my brother and I went to get material for our remodel and received top notch service as always.We needed flooring and laminate for the bathroom this time. Matt showed us a variety and made it a quick and easy purchase.We recommend Great Floors 100%

Review №59

We are very happy with the choice of floor for our farmhouse style. Tim Benn helped us tremendously narrow down to exactly what we wanted.Great pricing, excellent customer service, top quality installment!If you ever stop by Great Floors, ASK FOR TIM!!Happy New Year 2018!

Review №60

Show some respect to your customers, wear a mask and be kind and professional instead of selfish and ignorant.

Review №61

Great customer service, great selection.

Review №62

I had a Good Experience with Great Floors. I am not sure if it depends on who you deal with specifically, but Tim was Awesome! He was open to hear my concerns with both quality and pricing. He was able to suggest something that was in my budget, but gave the high quality look and feel that I wanted. Tim even scheduled the Estimate / Installation in a surprisingly timely manner. The installers (wife and husband duo, Kevin and Melody) were just as amazing! They were quick and thorough and even made corrections without any complaints. Even when I ran into a situation, Tim and the Installers were able to help without any questions! They went above and beyond. I think it boils down to who youre dealing with, as the person who was scheduling the Installers, wasnt the best in the customer service and follow/up department. However, I highly recommend Tim and if you can get the Fabulous Duo that contract with GF, to install the floors, use them!

Review №63

Great Floors staff greeted us immediately with a friendly smile and immediately got us in touch with the person we needed to speak with. We needed to resolve an issue and the manager was polite, respectful, and even took notes thoughtfully while we spoke. The matter was resolved quickly and all parties felt happy and content with the agreed upon solution. We are very grateful Great Floors stands behind their promises to get each customer the lowest price around! They wont be beat!!

Review №64

We had a home rebuild after a fire. We found great selection and prices here! We even found the perfect backsplash for the kitchen here! and, tiles for around the fireplace!!! Its so much more than just flooring and they were great help too.

Review №65

I originally read some negative reviews about Great Floors on another review site. Then as I looked closer on said site I noticed that there were a lot of 4 and 5 star reviews that were hidden from my view.Strange.I thought that I would give Great Floors a chance. Im glad that I did. Tim, my salesperson was the absolute best. I wanted to replace the flooring in my laundry room and powder room. Tim was very patient and walked me through everything. Im not a visual person and Tim took the time to help me visualize how the new flooring would look. Thank you.I had friends and family tell me that the transition to the laundry room, to the powder room, to the hallway would be difficult to make it look right. The installer that Great Floors sent to do the work makes my new flooring look like it originally came with the house.If you want an incredible and satisfying experience I suggest that you ask for Tim Benn at the Lacey, Washington store. I couldnt be happier with my new floor.

Review №66

Really high prices, 3 times the cost of other flooring stores. I guess thats why they have high pressure sales guys all over like its a car lot on a saturday!!!! Definitely would not recommend!!!

Review №67

Nightmare experience. Paid $1,000. for two bathrooms linoleum installation. Both toilets were reset crooked, not cleaned up afterwards including wax seal left squished out at base of toilet. I had to hire another contractor to redo both. Floor trim was not replaced as promised in contract. In fact, it was thrown out from one bathroom! Never have heard back from the workers report supposedly submitted to owner of Great Floors. This was anything BUT a Great experience. Very upsetting. Very much a ripoff.

Review №68

How to lose a sale in 2.3 seconds.We went to Great Floors on Sunday evening to purchase hardwood floors. Sunday is the only time I have to shop. Upon entering the store a sales rep said Were closed. We close at 5. I looked at my cell and it was 4:55, and another sales agent was working with other customers. As I left the agent walked out with lunch bag in hand to his car, apparently he didnt want a customer getting in the way of his time off.Home Depot was up the street. It was open, and the staff wanted to help. The floors were purchased and scheduled for delivery.I would not recommend Great Floors due to the focus of the people there on getting home early vs. actually selling the products they represent.

Review №69

We bought a vinyl floor from Great Floors for the kitchen, hallway, and living room. It turned out really nice, very durable at an outstanding price. Cant beat the warranty. Came in way under competitors bids.

Review №70

Costco uses Great Floors for delivery and installation. They did a fantastic job. We love our floors.

Review №71

The store in Lacey is great in their customer service, very helpful in answering questions and spending time and giving suggestions and individualized attention to each customer when greated upon entering the store without feeling the sales attack approach.

Review №72

Matt McKenna at Great Floors in Lacey was absolutely amazing and I won’t go anywhere else in the future when we need the rest of our floors done! He personable and caring, listened to exactly what I wanted rather than pushing me toward an expensive product, and he got them into our house on a ridiculously short timeline that I was hoping for but didn’t think was possible. He went above and beyond. The stair nose piece that we needed for our flooring was out of stock and ordering the one that was the same brand/color etc would put us outside of our timeline, so Matt personally color matched the piece to other inventory they had in stock so we didn’t have to wait and it really is a perfect match. His team that did install were professional and did an impeccable job. I couldn’t be happier! I wish I could post photos I want everyone to see how gorgeous they are!

Review №73

Great prices, but installers left residue on my floors and some spacing left between seems on flooring. Didnt hear from the store after complaint lodged. Probably wont use them again.

Review №74

They are the best when working to get things done on a time table. And saved me money

Review №75

Very helpful and friendly place. Keith Ohman takes it to another level of service as he helped us to figure out what we really wanted/expected from our floors. Thanks for being so helpful!! We love our new flooring!!!

Review №76

I am thrilled with the job that Great Floors did. I dealt with Tina Allen initially when I was dealing directly with a contractor. She was absolutely incredible. When the contractor wasnt able to do the work, I dealt with Rick Graf. He suggested an improvement over how my previous flooring was laid so the new flooring flowed much better. I had the installation team of Paul (the team leader), Alex, Jaacof and Dan. I was shocked at how well they worked together. They completed the floors in my Office, Family Room, Kitchen, Dining Area, Living Room and Hallway in less than 1 day. I have already referred a friend to them.

Review №77

Great Floors Kevin and Melody were a great installation team. Love my floors!

Review №78

Helpful staff and a lot of options for floor and shower tile. Prices were higher than expected, but they offer a lot of services besides just selling flooring materials.

Review №79

Great experience from start to finish. We worked with Mitch Mollett and he really helped us work within our budget while making sure we were happy with our selection. Very prompt in responding and even came in on his day off to get things wrapped up for us! The installers for carpet and our bathroom floors were on time (based on the time window they provided us the day before) and extremely hard workers!! We had a tight timeline after buying a house and they got it done for us so we could move in with new floors! Will likely be looking to do some additional updates in the future and will use them again. Thank you, Mitch and team!

Review №80

They were to install living Room, family Room, bedroom and closet with new carpeting and also moved furniture which we paid extra for. workmen came in and were upset that they had to move furniture, took an entire day to install carpeting, did a very poor job and spent most of the time on the cell phone talking about upcomming vacation. had to have company come back and fix errors, they also sent back the original workmen to fix a poorly sealed seam in the middle of the carpeting. Workman was very unhappy and did a very very poor job. Would not recommend this organization to install carpeting to anyone. Satisfaction with this organization would be a 0.

Review №81

Had a great experience with the Lacey office. From start to finish we were treated with great customer service. Mitch Mollett was great as was the crew.I would definitely recommend them!

Review №82

I value follow through. As a business, if you say you are going to return a call, do it. Especially if its to confirm an arrival time. As a person who works M-F, it costs me time or resources to wait at my home for an appointment... not knowing if you are going to show or not.

Review №83

Worked with Mitch Mollett to find a carpet remnant for our RV. He was very helpful, the selection was great, and the prices were better than the local Home Depot. After our great experience here, Mitch is my guy for all things flooring.

Review №84

I give Tim 5 Stars for expediting my installation and putting up with me when I changed my mind on carpet just prior to installation. Hes a true professional and I would definitely do business with him again! Beverly

Review №85

Originally very helpful with product and arranging for installation. Minor issues with carpet after that would eventually be a 1-2 hour fix. However, after we paid the bill, it took more than 8 months and often more that several visits and calls a week to get the 1-2 hour touch up to complete the install and another 6 months to get final invoice. In hind sight would never use them again.

Review №86

Great service. Easy and knowledgeable. Went in Monday to pre shop w/o the wife. Came back with the wife Friday and we bought our flooring. That’s easy. Ask for Matt McKenna.

Review №87

We walked in saw two guys at different desks looking at their cell phones, not once did they look up to greet my family. Took a few minutes before someone finally greeted us, not even the guys 8ft away. There was one guy actively helping customers and would check on us like a waitress, nice guy. But with all the other lazy employees, poor customer service and unfriendly vibe I couldnt take it anymore and left. Will not be going back nor will I recommend them.

Review №88

Our salesman Jonathan was knowledgeable and informative about the product we bought and the installation. We are very happy with the vinyl plank flooring . They have a beautiful selection of flooring the best we have seen anywhere.

Review №89

A great experience for me they hooked me up very reasonable prices

Review №90

This place is terrible. 3 months later still trying to get flooring installed because the salesperson (Matt) never got back to us after we drove there at least 10 times. Then he tried to get more money from us, Also told us someone else broke tiles we purchased which wasn’t true. Criminal at best.

Review №91

Matt McKenna provided great service and found us just the right flooring for each of our rooms. He accommodated our building schedule, room were measured and carpet installed when requested. I will be back again to complete the next phase of our project. Great Work!

Review №92

I bought some flooring from here and had a great experience with Andy. I would recommend to choose great floors for your home as well.

Review №93

I have made a few purchases from Great Floors in Lacey. When my wife and I first came in, we didnt know what we wanted, where we wanted it or how we wanted to have it installed. Lucky for us, Matt McKenna (a salesmen there) helped us through the process. Matt gave us the space to figure out what we wanted while honestly answering questions. He doesnt try to push you into a quick sale or into unnecessary/more expensive products. We decided to install ourselves, and Matt (who is former professional flooring installer) is great at answering questions for DIYers, even-though Great Floors makes no money on this. Matt never trys to feed me a bunch of salesmen nonsense.I also had great experiences when picking up orders from the warehouse. Jim is always polite and helpful. This makes a big difference if you have experienced warehouse guys at other places who dont think it is their job to act like a professional and help customers.Ill be going back to Great Floors as long as they hire people like Jim and Matt.

Review №94

Hello, Mike here from Frontier Log and Timber Homes, Shelton WA. Great Floors is the place for great pricing and top quality installation. Tim Benn is great to work with and stands behind his products and service!Mike

Review №95

POOR POOR SERVICE!!!!!! Nothing about this business impressed us at all. They have lost a customer. This has been the worst shopping experience ever. When we first ordered the flooring we were told 3-5 days and we could pick it up. No call and no follow up from our sales person Denene to lets us know it was not going to be in. We found out when we called to schedule a pickup time. We were then given some story about the sales person not knowing about the order time taking longer – that’s your JOB!! Then when we called again about a pickup, for the second time, we are then told the “mill “ was to blame for the order not being there and we would have the flooring next week. THREE WEEKS LATER we call again to see if we can pick up our flooring and only part of it is there because “someone” delivery the remaining to another store. NEVER ONCE did the sales person EVER call to explain anything to us about it being late, lack follow up or even apologize. POOR POOR SERVICE!!!!!! I wouldn’t refer anyone here!!

Review №96

Loved my sales person Pat Ward, but Office coordination and support is unbelievable. No one knows how to respond to anything. Purchased with my credit card about 1 year ago. Just checked my credit and they have a collection against me. how? IDK never had credit there never asked for credit. Now everybody is IDK We will call you back!!! Waiting......

Review №97

Fantastic selection to satisfy all buyers !

Review №98

My wife and I stopped at great floors to check on flooring for our kitchen. we picked out the flooring we wanted. he said he would send someone out to do the measurements. the person he sent had nothing to do with the installation. they called back the next day and gave me a quote for tearing out the old floor and installing the new one. I accepted it. when the contractors got there they said they couldnt take out the old floor. I told them to go ahead and do it their way. they layed plywood down and put the tile over it. they did a good job but I was way over charged and not what we thought we were having done. we will not be going there again!

Review №99

Fast food type of service and ok selection. If you need help, might want to check elsewhere.

Review №100

I started looking at floors to purchase in July of 2018. Matt McKenna assisted, and was extremely patient and kind with me as I didnt have floors installed until May of 2019! Matt was very knowledgeable and helpful in all aspects of flooring and stone. The two men from Eurofloors, who installed the flooring, did an exceptional install. I have an older home that isnt exactly perfect in size and shape and they were able to work magic! I highly recommend Matt at Great Floors and Euroflooring for install.

100 Photos
3.8 Rating
  • Address:7800 Martin Way E, Lacey, WA 98516, United States
  • Site:
  • Phone:+1 360-438-3900
  • Cabinet store
  • Blinds shop
  • Flooring store
  • Carpet store
  • Countertop store
  • Flooring contractor
  • Rug store
  • Tile store
  • Window treatment store
  • Wood and laminate flooring supplier
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–5PM
  • Friday:Closed
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
  • Checks:Yes
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