The staff is always so pleasant and concerned for their customers. They do such good work. Its a pleasure to do business with them. They are trustworthy.
I don’t even know where to start. These guys are great to work with. We have a fleet of 9 vehicles that we bring to automotive artistry. From basic oil changes to major repairs, we trust them with all of our vehicles, even our personal vehicles we bring in. One thing that I like is we tell them to fix what needs to be done and they are honest about what needs to be fixed. And we always leave with paying less than we expect. They are honest, friendly, and very knowledgeable. You won’t find a better shop in town.
As a woman who has limited mechanical knowledge (I can change tires, bulbs and oil), I am always worried about getting ripped off by mechanics. But this one is no bull. I have asked before to see the part they were replacing. I have even asked to go inside the garage. No hesitation at every turn. They are immensely helpful and will never let you down. They are very honest and only repair that which you ask, barring parts that would make your vehicle unsafe to drive, of course. And by that I mean to say, theyll let you know if a repair is critical or if it can wait.
Can not recommend enough. My wife drives for work so we are getting oil changes every 4-6. We save so much compared to using a deal ship. They’ve also done great work with engine repair for my old truck, brakes and just about everything in between. Fast, professional, wwell priced.
Its nice to have honest mechanics who are professional, quick, and kind. They even vacuumed my car!! If youre looking for an auto repair shop who will take good care of you, this is the place!
I will never take any vehicle I own or recommend a different shop. Amazing work, great service, and the best crew in the state. I need to bring them lunch as a thank you next time.
Absolutely amazing service and detail! Great group of people work here couldn’t be happier! In fact I’m returning with my Mazda RX8; as I know they’ll do Me and my Car right! Thank You AutoMotive Artistry.Your New Fan Brandy B! Go Paul Brockmann Racing!
Good customer service and they finished quicker than when they said they would
Im super impressed so far. Informative, clear, courteous, helpful, and timely communication from setting up the service and inspection appointment through the time the car was in the shop. Reasonable and fully transparent about prices, fair and budget conscious. Excellent work, judging by how well my car runs and by their careful diagnosis and fixing of a problem that mechanics at 2 previous shops that I valued and that do good work, did not resolve over multiple inspections and servicing. I had not even bothered to ask the pros at Automotive Artistry about this problem, having come to believe that thats just the way it (this car) is. But they paid attention, noticed it and fixed it - really thorough and knowledgeable. Experts. Last note, the shop looks organized and clean and the waiting area is comfortable, well-lit and clean.
Justin was kind, courteous, patient, and thorough in gathering and explaining information about what was needed for my vehicle. Then, the work was completed at the quoted cost, along with a prioritized rundown of what items would best help this 2010 with 207K miles on it keep on going. Never felt like I was being talked down to or taken advantage of - plus, theyre personable and clearly enjoying what they do! Will definitely be back!
So far these guys have gone above and beyond expectations. Took in a car for a run of the mill Uber inspection and they found a major issue under the hood where as other mechanics may have missed. They are also willing to work with us on a brake change issue that no other mechanics would touch. I’m glad I tried these guys.
The team here is always friendly and honest. only shop I will take my diesel to. they are thorough and very good at their craft. I would highly recommend them!
Great place to go for any service. They will not recommend services that your vehicle does not actually need. I highly recommend and plan to bring all my vehicles here for all my services.
Wow. This shop is BEYOND AMAZING. The care, compassion, honesty, and integrity of everyone here is incomparable. Justin and his crew go above and beyond to take care of the customer. The quality that is delivered is simply fantastic. To find a repair shop this day and age such as Automotive Artistry is incredibly rare. I can recommend these guys without any reservations. Thank you Justin and crew for the wonderful work and customer service.
Great group of people. Great mechanics!
I came in on short notice and Justin fixed my problem extremely quickly. They were incredible!
I was planning to use Justins shop for a PPI, but found a vehicle locally and hence didnt move to the inspection portion. I was really impressed by Justins professional demeanor, recommendations shared, and overall impression I got from his work ethic. If I ever find myself in need of truck repair in the Olympia area, Justin will be the first person I call.
I was very pleased with Automotive Artistry. It was my first time there. They were very responsive, friendly, courteous and also knowledgeable. They listened carefully to my needs and carried out what I requested exactly.They were very clear about what they were doing and verified that was what they had done when they finished. Waiting time was not long at all.They got the work done in a timely manner.I strongly recommend them.
Justin is exceptional! He took additional time to explain how calipers work and what should be looked for when a service technician is replacing brake pads. Great conversation! Though I didnt have any interaction with a service technician I did witness one giving a thorough explanation of issues on a vehicle he was working on to Justin. I would definitely recommend.
So happy I decided to book an appointment here even though I had to wait a few days to get in!! Totally worth it. Extremely welcoming and friendly staff combined with efficient quality well priced work.Definitely will be coming back if I ever need any more maintenance
Very nice
Automotive Artistry is the best auto shop around!Moving away and I will miss Justin and his team. If you want good car care, this is it 👍🏻
Awesome mechanic and amazing customer service! Best auto shop Ive ever been to. Very honest and straightforward. They wont charge you for service you dont need. They will also go out of there way to help you even though they wont get paid for it. Recently Ive moved out of town, nevertheless Im willing to drive 30 miles to go here for service.
Great work on both of my vehicles. Good honest mechanics
Outstanding service!Work started at the scheduled time, and was completed in a timely manor. They were thorough with the pre and post inspection and very fair on their prices. No bs or hassle and they did a great job.
I continue to have excellent experiences at Automotive Artistry.Justin is fantastic in the role of Service Manager, always welcoming with a smile and can recall all the clients by first name. He is clear in his explanations and when talking to me about my car, he makes sure I understand what hes talking about.I met the newest member of the team, Daniel, as he was returning my car to me. I was blown away by the fact that hed vacuumed out my drivers compartment - something Ive never had done before, and was welcome and unexpected!Way to go, Automotive Artistry, for continuing to set the bar high for automotive work. I appreciate all you do!
Automotive Artistry is a solid, honest and extremely competent diagnosis and repair shop.Matt and Justin specialize in diagnosis first, so you dont waste time and money. Theyll provide you the best repair options with your budget in mind. Communication is quick and youre kept up to date. No hidden fees.Highly recommended!
Great auto shop! Reliable mechanics, professional, keep you informed, so no surprises. Quality work at affordable prices! I highly recommend Automotive Artistry and they work on all types of vehicles.
Best automotive shop in Washington state. Period. Fantastic team of professionals that treat you like family. Took my 1964 Lincoln Continental and they got it running better than ever in no time. They treated my car like it was their own and treated me like more than just a customer and another number in line. You want the best shop in town? Look no further!!
Great professional shop. Had my brakes replaced at very fair price. Thank you Justin and your crew.
Phenomenal shop. Exceptionally thorough, honest and fairly priced. Highly recommended.
I had a great experience today. My car started giving me problems with starting and accelerating past the 2.25 rpm line. I tried a couple things myself, and I wasnt able to fix it as the problem came back three days later. Fridays are the only days I have off during the week, so I called and spoke with Allen. He was able to fit me in thankfully, but this wont always be the case, and you will need to call early in the morning for the best chance. He was up front about everything, and he was great to talk to until my husband was able to come get me. I could tell they do their job for the job and not to scam people which seems to be an issue for other people looking for mechanics. The price was good, and thats the thing I was really worried about. Thankfully, he found the problem, fixed it, and he let me know everything else wrong with my car, gave me the quote for those items and told me if I wanted to fix them in the future to let him know. I didnt feel pressured to do them then, but he also let me know realistically how effective they would be for my cars performance, and he didnt act like they were needing to be done that second. He was honest, friendly, and I really am glad I picked this shop! Ill be back Allen. Save me a convo!
Honest and affordable, they dont tell you to replace parts when it isnt going to be worth it for the long run. Very honest people to work with. Will definitely be back.
These guys really have their stuff together. Excellent customer service and knowledgeable when working on your vehicle. Usually mechanics have the worst customer service.
They were reasonably priced and met my expectations in a fast and friendly way.
Very Good. They did what they said they would do. Charged us only for what was expected. And very very reasonable cost per hour. These is our GO-TO car shop for as long as they continue on their current approach to business. We now actually look forward to having work done on our car - to fix those items that have been nagging for years!
I like automotive artistry because they are incredibly honest. Being a woman they have never tried to take advantage of me. They have been very helpful going as far as to give me a ride home and when my car was ready coming to pick me up to take me to the shop Thanks to the team. you will always have my business
Fantastic customer service, Im not a car guy myself so I called to get an oil change and also asked if they could just do a general inspection of my car. They said of course and that they do this normally already. The oil change was cheap and they also let me know about some other things that could(they didnt say anything needed to be done like some other companies) be done. I paid to have everything fixed up and my car has been driving better than ever. The place is also extremely close to my house, I really lucked out with this one.
They took the time to talk over the phone before the appointment. We had an estimate from a chain automotive shop that our daughter took the car to first, but that other estimate was very high and didnt seem right. Automotive Artistry found the problems for less money and they were accurate in diagnosis (unlike the other place). They were courteous and professional. We have moved a lot and it is always hard right place that you can trust. Automotive Artistry is a good place to go for car repairs.
They have always been great about repairs but today they went above and beyond. I took a motor mount to them to have a bolt welded back in place. They did it quicker than they said they would and for half the price they quoted me. I thought that was great, but then I got home and looked at it and Matt had greased the threads on BOTH bolts as well as putting new nuts on them. Its not a huge deal overall but it shows the attention to detail and focus on service that they always strive for. This is one of those places you can trust to tell you the truth about what your car needs and how to get it done.
I took my truck there based on the great reviews, and I am glad I did. I needed a quick turn around for for a shot wheel bearing, and they had my truck done in a couple hours. Ill definitely be using them again in the future if I have more issues.
I have had a number of different vehicles to Automotive Artistry. From a BMW, to a Jeep, to a NSX. They did outstanding work one every one of them! I recommend them to all of my friends who need mechanical work done.
The best! I recently downsized to one vehicle and they brought me back to my house and then picked me up when the car was finished. Also gave me two options on fixing the car. Thanks!!
We were very pleased with the work done on our truck today. It was done in a short period of time for a reasonable amount of money.Vehicle: GMC Sierra 1500 Service Date: 01/15/2018
The crew here is fantastic!Fair prices & a job well done.I recommend them!
Fixed my Hyundai for less than the dealer could get the part and the part they installed came with a national warranty. Dropped my car off at 8:00am and it was ready by 2:00pm. Quick friendly service and the price I payed was the price I was quoted.
By far the best and most honest shop. They understood my problems and situations and took them in stride. They communicated very well. Would highly recommend them to anyone.
I would put 0 but wont let me......i used to go here for everything I trusted them but now that I found out they rip people off we was told by Allen and his mechanics that we had a couple of things wrong and was going to cost about 2k to fix..... well we moved out of state and went to a really trusted honest mechanic and they told me that everything Allen and his mechanics told us was wrong. So Im here to tell people if you go here make sure and get a second and even third opinion before paying for something you probably dont even need...
Came to the gentleman at automotive artistry with a more unusual job of a custom coilover install and a leveling job. They did amazing work! As well as an awesome job of keeping me posted on the progress. Definitely recommended to all my friends! Thanks
Being new to the state its nice to find a place like home. I will definitely be returning there for all my car maintenance in the future.
Justin was very friendly and they were able to repair my truck the day of although he initially thought it would be a couple days. Great service.
Had a good first experience, then the second time they tried to charge me for checking my battery. Who does that and at $50, when auto-zone does it for free. They never even told me that it would cost when I asked if they could check it, disappointing service.
Friendly service and very reasonable price.
Great place. Great reputation.
Very polite, fair prices, and honest. I highly recommend them.
Always prompt and friendly. Have had them care for my vehicles for several years. Recommend them to friends and family.
Awesome work. These guys always do exactly wbat they say. I have been here multiple times, I really trust their professionalism.
Excellence in the trade is exemplified by this shop, all members inclusive.multiple vehicles are still operable thanks to their expertise.
Ive taken my stupid car there many times and they have always been honest with their work. The last time I got my car fixed it was for the ac and I had to take it there twice after the first time didnt fix the problem, and they didnt charge for the work they had to repeat (saving me $$$). I will continue to take my car there as long as possible!
Been there many times and everyone is exceptional! Nothing but top notch service and care for both me and my cars. No better place in Lacey/Olympia/Tumwater area!
Great customer service with a smile and great workmanship. I live in Salem Oregon and come up here for service on my car ! Ive been going there for 9 years and Im so happy with their work.
Have taken both cars there. They listen and do what they state and a fair price . Also keeps us updated on how work is going.
Best shop in the area....this place is the most honest and will give you quality service. These guys Rock!!!
Great service - no surprises - and the car works when they are done = what more could you ask for!
Incredibly efficient and professional. their prices were affordable and the work was quality.
Great service, I have a 1949 chevy and they got it running better than ever.
Great customer service, trustworthy service and fair prices!
Honest quotes and helpful staff
They are the best.
I cant even put into words how amazing this place is. Justin, specifically. Will NEVER take business anywhere else, even if I lived hours away. They are WORTH it.