Ordered the new iPhone 13 pro from here and got a time to set it up with Ian, he was such a big help and very persistent and helpful, even helped me pick out a phone case and screen protector. The phone was having trouble with setup but he went ahead and spent over an hour going and contacting T-mobile and doing everything he could to fix it. He was super friendly and I am more than happy with the experience even if it did take a bit longer than usual.

Good Old Brick & Mortar! Even With All The Product Shortages Best Buy Has Done Their Best To Keep The Selves Stocked! After Visiting 2 Competitors Stores & Finding The Cupboards Bare, I Found My Item At Best Buy! Shop Today For The Holidays 2021!

Pricey, and you can get it cheaper from China online. But if you like being treated like a person, the local Best buy is a good option. Associates actually like working there, or Best buy employees the best actors.

Fail earned. 1 person in the store knows how to activate Verizon phones. This person was on their lunch break. Hell return in a half an hour. No problem. However, when the 30 minutes becomes over an hour because someone assigns this person to help another customer- knowing there is someone waiting- then there is a problem. A customer service + management problem. Time is money. You wasted my time, and you lost the over 1k I was going to spend.*Shane from Samsung was excellent with his efforts and customer service.

Be understanding that staffing is low! Even though only a few people their, still great customer service 👍

Tried to do a simple return and was nothing but problems. Only did partial refund, kept the refund and return receipt and said they would email me the receipt when they could figure out how to do the second half of my order. Not going to be going back. Last time I went there was nobody to even help me get an item. One of the workers said they were short staffed and it might take awhile.

I would pay double price here instead of going to the Best Buy by the capital mall.

Bought the new 65 Samsung smart TV nice picture great features

Nate in electronics was awesome! Store 1- sucked. Tacoma Best Buy- ignored & bought the wrong thing. Store 2- They didnt have the item I wanted in stock. Nate tracked it down at another store, processed my exchange and had it waiting for me at store 3! My faith is restored. Thanks Nate!

The rating is only for one visit last week. I went there to look at the laptops and waited in laptop section before 25 minutes and no one ever came to help me. I know times are hard now for business is to keep staffing adaquate but I had to go somewhere else this time. Hopefully things improve.

New to the area due to the military. This was my second visit to this location, and my last. I love Best Buy, but the Lacey location needs some work when it comes to customer service. Both times I’ve stood around aimlessly looking for assistance, only to be told someone would be right over to help out. Both times each, after 10+ minutes, not a single ounce of help. The Olympia location is 10x better.

Best Buy never has enough sales people. Some of the shelves were bare...a sign of our times. My biggest frustration is not having knowledgeable personnel to help me.

Way too expensive, I seen a couple prices on recliners and turned around and left! Triple the price for the same recliner I seen at big lots. Big Lots was out of stock so I ended up buying it from Amazon. Best deal for everything I have seen.

The service was excellent. Customer service was great. I ended up buying a big screen tv, and it is what I expected.

Picked up Metroid Dread special edition and the new amiibos. Didnt have the Switch OLED in stock, but tht was to be expected.

We were greeted at the door and told if we needed help to let them know. I do like the fact that swarms of associates arent constantly badgering you as you are shopping. When we did need help, the associate came over and answered all of our questions about models, delivery, and promotions offered. The checkout process was quick and we were able to process the paperwork right there in the department. This is the way a store should function. The customer service is very good and the associates are well trained in their various departments. I will be back to this store for my future large appliance purchases. Good job guys!

Do you ever walk in a store and get the feeling like it should be about half the size? Thats this Best Buy. Very few items in stock, people are working but mostly talking to each other. Two employees were practicing kick boxing after asking if I needed help. +1 for service

On 3-27-21, I placed an online order for some Apple cameras, knowing the store would not open for 2 more hours. I drove to the store early and noted the order had been filled. I entered my pick up parking spot, hoping the clerk might bring it out early. Ten minutes later, the nice African American gentleman brought out my order! The Best Buy employee saved me over an hours worth of wait time! I was able to make the ferry, early, back to my home on a nearby island. Thank you for the great service!

Trying to get electronics these day is really tough. The last 3 times going here was not able to get what I was looking for....maybe not there fault but the same being a customer not happy.

They must sell a lot of stuff out of this store but unfortunately they were pretty low staffed. A couple was trying to steal a cell phone but they just asked them to leave. You need to detain and send those thieves to jail or they will never learn!!

Super helpful staff today were very kind and gracious helping my elderly mom with her iphone. Nita is GOLD!

After Home Depot kept pushing back the delivery date of my appliances, I went to Best Buy and explained that I really needed appliances quickly and wanted to know what they had in stock to be delivered ASAP. They worked with me to find the best options and delivery was super fast.

Picked upa part for computer. Fast check out. Friendly people.

Customer service desk is great. Floor staff is excellent if you can find one. Front door Staff could be a little better. Return policy is fairly reasonable. Obviously they have the geek squad so that provides quite a bit of comfort when buying electronics.

Very knowledgeable about the product I needed and took right to it.Great customer service.

Friendly staff, quick service. When I was unable to locate an item the site stated they had, the employee was helpful & prompt & worked together to locate the item. Do price match without any hassle & offer many good discounts and sales

It is good but not enough things in stock tho.

I really liked being here. The workers are friendly and made sure I was helped and taken care of

Good, clean store, bought my 8bitdo controller there LOVE that thing

Horrible customer service at the Best Buy in Lacey WA. We purchased two cell phone screen protectors and my son tried to pick up the order tonight ( 8 Feb 2021 at 5:40pm). Despite my son having our email confirmation as proof of purchase as well as the same last name / address on his drivers license as my husband who ordered the item that matches the credit card address used for payment, the customer service person would not give my son the screen protectors because he wasnt listed as a pickup recipient. The gal at customer service refused to give him the item unless someone went online and updated my son as a recipient. My husband quickly updated the order and sent my son the confirmation with his name listed. In the meantime both me and my husband independently tried to reach customer service by phone and sat on hold for over 30 minutes with no success. Despite my son now having an email that listed him as a pickup recipient, the customer service gal still would not give him the screen protectors because she did not get the confirmation through the Best buy computer system yet. My son finally left (without the screen protectors) after 40 minutes. And I am still shocked that there was absolutely no way we were able to speak to anybody at the store by phone. The worst customer service experience I have had at any store in years. If the manager is remotely interested in improving service, he/she can look up my contact information through the order that we placed on Sunday 7 Feb 2021 for to Google pixel screen protectors. If I actually receive a response I would gladly update this review to at least validate management tried to resolve the issue.

Staff great you as you come in and also tell you thank you and come back again when your leaving. Had 4 sales associates asking me if I needed help.

Took some LSD, I entered the magical doorway I saw in the TV, and a raccoon attacked me. Me and this racoons brawled in the TV section for 45 minutes, and one of the staff even handed me a folding chair, like in those WWE matches. Great staff, great prices.

They answer our question and they are good people 😊

Its a Best Buy store, staff are decent

Customer service desk is very helpful. Prices are competitive with other big stores

Honestly the only thing that bothered me was they had a boomer trying to tell me that the amd raydeon GRAPHICS card WASNT a graphics card. She wasnt helpful and once she heard that my budget was 1500+ she started showing me 3k+ computers. Id rather hang upside down from my toenails than go back. Only reason its not a 1 start was because litterally EVERY OTHER PERSON IN THE STORE WAS AMAZING! I will never be going back though. Bought a better computer from Costco

They want $30 to recycle an old computer screen. Midway recycling will do this for free in tumwater and accepts all appliances for free.

A few empty shelfs today I didnt find what I was looking for

In and out pretty quick. Found the random power cord I was looking for.

Was searching for radar detectors. No one offered to assist me. So I walked up front and asked if someone could be called to help me. After going back to the car electronics section, I stood around for a good 20 minutes without being helped. I decided to take my business elsewhere.

Lots of empty shelf space, almost seems like we are waiting on going out of business sale. Employees seemed welcoming and helpful.

Employees must have been new and didnt really know products or where to find them. Best answer was -everything that was an upgrade could be found online. Employees were very kind if they cared to be. Cant wait to go back and see if they care to sell products instead of visit. Plus side *no pushy salesmen.

The manager Katy has horrible customer service. It’s amazing how these people treat you when you spend THOUSANDS A YEAR at their store. No wonder retail is dying and online retailers like Amazon are taking over.I bought an item which the price dropped on from another retailer. Best Buy’s own price match guarantee policy clearly states that they will honor a lower price as long as it’s within your return window. If you are not elite status that time frame is 15 days, elite 30 days and elite plus 45 days. Well since I’m elite plus that gives me 45 days from the time of purchase. This supposed manager and waste of human life doesn’t even know her own companies policy, ridiculous. She even attempted to look it up and out of frustration said oh it doesn’t show a date but it’s 15 days. Yes it’s 15 days for people who don’t spend a lot of money there however for those of us who are spending thousands a year at your store it’s 45 days.I called the 1800 number for Best Buy and some dude in the Philippines in a call center who just knows enough English to get by knew the policy and was happy to give me my partial refund of the price difference. I mean how can someone who calls themselves a manager not be ashamed by this.Katy you’re a horrible manager who lacks any semblance of customer service. I see others here are making the same claims about this manager and how bad she is. I’m taking my money and shopping else where. Not another dime from me Best Buy.

As for best buys go this one was woefully understocked, but that could very well be the time we are in now

My grandfather and I went in to look for a printer and some other things. We requested assistance multiple times and could not get any help. We ended up leaving bad taking our business elsewhere.

Selection was very bad. They are making it very easy to not want to shop there. They are too big to have such small selection in computers.

Its awesome... when there arent Pokémon scalpers.

Horrible customer service. Took 25 minutes before even being asked if we needed anything we left after 35 minutes of waiting. Others were being assisted even though they walked in after us. I guess I looked too young to actually be buying something? All I know is I can understand why these companies are going under. If I could give ZERO i would and I am a very patient person but God did this irritate me to the core.

Although the sign at the door states if there is a medical condition that will not allow you to wear a mask there is one staff member who is extremely rude to you. She works in the geek squad. She has a problem serving customers with disabilities. Twice I’ve been in and both visits she was very rude. If she is uncomfortable serving people with disabilities then she should not serve them. This makes Best Buy look very bad.

Had what I needed and appeared more instock than other places.

I don’t even understand how Best Buy is in business still. It’s the same as in the 90’s mostly overpriced stuff.

Always have the best tv at the best price love best buy

I used their curbside pickup and the service was great! It was nice not to have to lug the big box of equipment I bought, especially since it was pouring rain. They seemed busy. Everyone I saw was wearing a face mask per the current restrictions due to the pandemic.

Tried to pick up my TV but my vehicle wasnt big enough. It went through the system that I picked it up. I had a quick freak out & went in to remedy the problem. They verified that I hadnt picked it up & set up an appointment for delivery the next day.

I love Best Buy as a whole. This store was clean. I went in for one thing. The checkout staff were welcoming and friendly but while I was standing at the racks looking for a charging cord for my phone, nobody bothered to welcome me or ask if I needed help but they asked someone else nearby. Fortunately, I knew what I was looking for.

Lots of customers with FAR Better customer service and return policy than the Office Max which is EMPTY of customers next door.

So I got a bill from best buy. (Not working right now) then on my bill I was charged a late fee.I explained I did not purchase anything and they say I am on auto charge.Anyways Im very very unhappy with this.However the person they actually helped me over the computer had such great customer service Im happy with that!!!

Worst displays ever. Id rather but on line.

Any large store selling electronics should have someone answering phones. After calling several times and been told we do notanswer phones at this time, I lost interest in shopping at your store. Answering your phone is not too much to ask, ESPECIALLY durimg the Covid Pandemic!!!

Service was really helpful and I found the part that I needed. Im super satisfied.

Good place for quick shopping

We went to buy a $1200 iphone and they were 30 min away from closing we were told only one person was capable of handling the sale. So we left and bought from s great guy at the hawks prarie costco really nice and he was very informing. Thank you to a young man, .Jason.

Excellent Customer service,Will go again

They always have what you need with great customer service and have become a one stop shop for all your entertainment and technology needs for personal and home electronics... great job best buy!!! We will see you again soon!!!

Great electronics and I love going here

Family owned. Friendly service. A local favorite place to take my Mom for good ice cream Thanks.

The store’s computer accessories aka page scanners and the like had slim pickings. The associates were right on to help the choices were not the greatest. What once was an awesome electronics is all but gone. Sadly, the cell phone section dominated the store.

They have practically no stock of anything, computer section is bare. Monitors are bare. Everything I went there to get was not there in the slightest. Had to have things ordered to the store to pick up a week from now. Like WHERE IS THE BEST BUY

I like Best Buy, the variety of electronics is great. Staff is always ready to help with whatever is needed.

Customer service was mediocre at best no one approached to help 1 I was looking at an item and then yet alone when i went up to the cashier sir no 1 could answer simple questions like what carriers is for does it can it take an SD card

Theyre always so nice and helpful

Called in yesterday to inquire about vehicle audio installation and waited on the line for over 20 minutes listening to the annoying music hoping that someone would answer to call but that never happened. Currently doing the same thing today, but writing this as Im waiting for my call to be answered and its been over 11 minutes already. Looks like I have to show up in person to get my questions answered 👎👎👎

Sales person not too knowledgable and it was an overall dissatisfying experience.

Went into the store and was having a hard time finding someone to help. Finally found two employees chit chatting and I asked for help. They both offered little to no help and were not willing to help me find an item I was looking for. They seemed to be too absorbed in their personal conversations. Being disgusted with the level of service I asked for the manager and Katy said That she was the manager. She said if I wanted to complain to go ahead and write a review so here I am. Does no one have any accountability of this store? From looking through the past reviews this manager has been mentioned multiple times. Bestbuy Corporate please do something? Do you really allow managers to treat customers this way?

I’ve been here three times now, the staff are very helpful. I like the “get in and get out fast” shopping and this Best Buy is exactly that.

Knowledgeable staff and I buy all my computers and laptops and external hard drives from best buy.

Brought in a Nintendo switch that wouldnt charge anymore and recieved a new one (thank goodness we bought the warranty) 2 weeks later!

Everything is overpriced. However was a peaceful shopping experience.

Best buy near Costco and Home Depot. A good place for shopping. Very close to Exit 11 on I-5.

Kept asking employees if they had gaming chairs each employee kept sending me to a different part of the store and never once found a gaming chair not very helpful and ponies

I found some bomb earbuds

It was ok. I cant help but feel they carry less merchandise. What I mean by that is, the Olympia Mall and The Best Buy next to Tacoma Mall has more updated tech for the home theater. I would.consider the Lacey store a Bestbuy outlet.

Great customer service.

Its best to buy elsewhere. For christ sakes maybe get some equipment in stock. 5 different laptops I wanted they didnt have. No wonder Amazon is putting these places out of business.

Bought a brand new microwave. Received it today. Tried to use it, defective. Fine, no prob. Return time, yeah? Wrong. Took it in, apparently it was TOO EARLY TO RETURN. You mean to tell me I cant exchange/return this item because I returned it TOO QUICKLY? So I wasted my gas, time, and energy to pack this thing up so I can have a working microwave this evening only to be told Im too quick.Not another dime from me, Best Buy.

Super helpful right away. I went in, wanted a case or some protective glass for my phone and they looked it up on the spot right when I walked through the door. Got what I wanted in under 5 mins, easy check out. Exactly what I want when I go shopping in a store.

Very friendly and informative, thank you to kind hostess at the entrance, as well as the man who helped me figure out which headphones to purchase.

Everyone is having to work together with COVID-19 issues, but things went smoothly shopping.

Why can’t they answer their phone? Holding for 20 minutes and never getting an answer is ridiculous considering they’re probably not that busy.

Awesome people working here. Very nice. My only issue is they have low stock on pretty much every thing. Tacoma has more stock in general.

Called in, received help with online ordering, and they had it ready, and brought it to curbsideGreat service, as always

Customer service was horrible, the supervisor Chelsea was rude and not caring at all. I had asked specifically about a price and was told wrong, then found out it was 1/2 off and sold out and did nothing to try and make it right. I was told sorry about your bad luck pretty much and they just walked away from me like I was a nobody

Awesome 👍. Great people, very helpful and polite.

Quick in and out picking up an online purchase.

Super helpful and friendly place

Unless its a major purchase, their selection has dwindled for basic electronics.

Friendly place with excellent customer service.

They had what I needed, I got in and out quickly

Always my got to when I need electronics

They dont have EVERY products that you look for. I think they dont have enough stocks because of COVID19. You should order on website.