Attentive and informative staff! I had Inri help me with the purchase of my screen protector. Just had it replaced with their lifetime warranty that they offer! It feel like I have a new phone!

Cashier didnt apply my coupon, I was distracted. Need to go back again to get it corrected.

This is the closest location to Home, everything is usually in stock and easy to find. Order ahead and do mobile pick up for even more convenience.

Had a great computer buying experience with John S. last week at this location. Really appreciated his thorough knowledge and ability to pair products and services to meet our very specific needs. Top notch service and A+ experience!!!

Great Customer Service, made shopping quick and easy...

Staff was very helpful and I got what I was looking for.

I went too geek squad cuz I was having FaceTime issues and also my screen had a pixel spot on the screen and Jessica helped me she has amazing customer service she’s was really helpful she even helped me update my Apple Watch which Was really helpful cuz I never know how too do that I will definitely be going back there if I ever have any more issues with my phone and the issue with my FaceTime calls was fix so over all I’m really happy thanks again Jessica :)

Had a rough of install of my active sub that wasnt done correctly & ended up shocking my daughter with bad ground. Then I went back to have it fixed but I had removed active sub & replaced it with a 1500 mono & kicker comp sub & the heavens parted & gave me Victor, the car audio god. This dude should start his own YouTube channel because he did the one thing those videos never tell you, how to wire the speakers to amp so the sub can knock knock. He was a genius & the very nicest man ever. His protege Tyler I believe is a good kid & learning straight kung fu from Bruce Lee. He had my stuff install & wired in less time than it took the girl to find me a copy of Zack Snyder Justice leaguehes an assist to that company & a pure audio god. Thank you victor & Tyler yall both are amazing. I hope Tyler keeps its going because I would of killed for a guy like victor to teach me my trade. 20 years it took me to get to victors level. Thank you both again 300/10 A++++++

I bought a gas stove for which I was very specific with Matt that, my stove is propane gas and I needed it installed even if we had to pay extra. He said that they would take care of everything and that I only had to pay for the installation, delivery(since it was out of area), and the gas line. Waited 1 week for delivery just to find out once they were outside that they dont convert the stoves to gas propane. If I wanted it converted it would be almost $200 more just for the conversion (2nd installation). So customer services only solution was to refound my money. I really wouldnt have mind paying the conversion fee, just dont try to hit me with last minute hidden fees!P.s. it was a damaged stove, went to Lowes and bought the same one for 50 bucks cheaper and NEW!

Found what I needed fast and no problems. Had Nintendo consoles in stock surprisingly

Pricey but excellent food and servers.

GOT ME A 70 FINALLY LOL 🤣🤣 FRIENDLY STAFF N VERY KNOWLEDGEABLE LUVD IT. DEFINITELY SHOPPING HERE FOR MY PRINTER N LAPTOP NEXT ON MY CHECKLIST 🖨️🖥️💰🎭💯👌

I find it absolutely ridiculous that you have a phone system in place that you guys aren’t using can you send us to an automated message where a representative that is not even at the location answers the phone so that ultimately they can tell you that you need to deal with your issue at the store directly. However the store is not excepting phone calls so you have to take time out of your day and go in person to solve whatever issue it is they have what kind of system is that? My sons tablet has been a six weeks in repair and still no answer!?

Best buy is what you see is what you get no run around quick business they invest time into bettering you and your electronics supply needs like a surplus for advanced to most recent generations of equipment

Its a Best Buy...this one has a Magnolia area.

Courtesy is what you experience when you walk in. Great place to shop.

The young Caucasian girl and the phone section I think she said her name was Haley her name badge wasnt showing.She said they couldnt give me the lower price on the cell phone I purchase because AT&t had to set it up when I got to AT&t they said that was not the case.Pretty sad Best buy used to be my go-to electronics store I wont say it wont be in the future but it might not be I will check all other options before Best buy first,

Unfortunately like most stores today the options are dwindling and moving to online purchasing only.I did have one problem at checkout with an employee that taught me a valuable lesson for the future.If you show the cashier a coupon on your phone and they insist they dont need to see it they will just use their computer, DO NOT exit out of the coupon until said cashier applies it to your purchase.

Dont buy an extended warranty as it will not cover repairs due to negligent installation. Purchased a dishwasher one year ago along with a 3 year warranty, but I just discovered the drain was not installed right, water goes everywhere! Called Geek Squad and they basically said Im SOL! Now I know why some call it Worst Buy.

New hours are a joke. In the new age of Amazon you’d think that brick and mortar stores would be doing everything they can to stay competitive. Closing at 6pm on a week day is a great way to insure you have unhappy customers. After my return I’ll be doing my electronics shopping els where.

Not to bad of a store they keep to themselves for much of the employees but they will help you if you ask

We bought the wrong charger for my switch and I was able to return it with no questions.Super friendly associates.

We had the best salesman!! He was patient and knowledgable!! We left the store with exactly what we needed and wanted. We will be back!!

Great selection, and as far as retail TV and audio stores, the last man standing (less Costco)

Policy is not good on electronics. Shop at Target and Costco

The security guard was more helpful than the guy in the electronic section

Looking for rechargeable battery. Best buy it from somewhere that has it

The guys at the Geek Squad are amazing they have helped us out on numerous occasion and always made it absolutely painless!! . I love this store.

Gabby in the Appliance Dept was very helpful.

Rude security girl up front. Asked to drop an item off with geek squad. Was told weve been doing online appointments for three years but you can wait for 20 mins. Mind you there was no line at geek squad. So I sat down and no more than a minute later another employee came and helped me.no wonder they stuck that girl at the front. Needs training in customer service.

The best time to go to BestBuy is in the morning the customer service at the view more faster

Had a wonderful experience yet again at this location. Deon has been my go to guy for 2-3 years now, he is always very helpful and goes beyond what is required. Matt today was phenomenal very patient,attentive, and courteous. Just wanted to have these 2 men be recognized for their outstanding work. This will always be my location to go to.

Out of stock on so much. Might as well order online and get it delivered from other sources. Good if you want to maybe see or try something. Employees seem a little burnt out too.

I was treated very nicely buy Best Buy Employees. Very clean Store. My Only Problem Was I Only Want To Buy AMERICAN.I Want A AMERICA Made T V Set. Not A Chinese TV. I Did Look For A ROKU T V . AND FOUND NONE. WHY IS THIS ? WHEN ITS MADE IN AMERICA. SO BEST BUY, BE SMART AND SELL AMERICAN MADE TV SETS. I DONT WANT SPY WEAR IN MY TV .... 🦅🇺🇲🦅

Not the first time Best Buy lost a sell due to poor phone service. Your online search wasn’t definitively telling me if you had an item. Called for assistance, but the robot runs that also, and put me on hold for over 10 minutes. Breaks over... If I have to wait anyway might as well make it convenient, Amazon wins again. 🤷🏻‍♂️

I had an amazing experience at the la quinta best buy location. The gentleman helping me I believe his name is Matt, he was very helpful knowledgeable and intelligent very hard worker. He really guided me and informed me on the options I had to chose from. This spot is my go to spot for tech stuff for now on!! Thank you! You guys are amazing!!

Good clean store prices are surprisingly reasonable

Associate took me right to what I needed (pipe plugs), Good personal service!

The technical support team from Verizon in house at Best Buy is second to none. Over the years Ive used there services at least a dozen times. They are all extremely knowledgeable, though and patent. At 75 years lam not vary technical so at takes awhile to get me up to speed. They send the time to make sure l understand it before I leave the store.

Sales staff was very knowledgeable on the items i required about and answered question i didnt even think to ask

LIKE MOST BEST BUYS IVE BEEN TO IT HAD EVERYTHING IN THE SAME BASIC LOCATION, MAKING SHOPPING EASIER AND FASTER. BUT I HAD TO TAKE AWAY ONE STAR DUE TO THE FACT OF ALWAYS BEING FOLLOWED BY A SECURITY DETAIL, ITS VERY OBVIOUS AND BLATANT. SO ITS FORCED ME TO JUST PURCHASE MY ITEMS ONLINE AND SEND MY CARETAKER IN TO PICK UP THUS ITEMS. BUT IN ALL THE STORE ITSELF IS GREAT. I ADDED SOME PHOTOS I TOOK FROM THE BESTBUY PARKING AREA, ENJOY AND GOD BLESS YOU.

Took my daughters iPad took get a once over. And.done. geek squad I believe

Great place for all your electronics and appliances, plus theyll price match their competitors. Id like to also point out that an ipad was accidentally forgotten in the La Quinta store and an honest person of integrity turned it in to their help desk where they held it for me until I was able to pick it up the following day. This will continue to be my store of choice for a very long time. Plus this store is right across from Habit Burger 👌 😁

I needed to ask an important question regarding my order, but no one will answer the phone. After going through the robot menu answering numerous questions, it says, Just a minute, and then puts me on hold. I tried this twice. The second time, I sat on hold for over 11 minutes before giving up. I am a busy parent with kids that need my attention. It should not be this difficult to call a store, especially one where I do several thousand dollars worth of business. It defeats the purpose of going through a brick-and-mortar store, rather than simply ordering on Amazon.

Pretty goood customer service

Rub. Time ever did I get helpful advice and helpful input. She stuck with me and thanks.

Super quick computer buy

Best Buy pays their taxes, which I appreciate. This location gets 5 stars because of dedicated motorcycle parking, which is appreciated.

The staff here is always ON, and very knowledgeable. I have been purchasing all of my big ticket electronic items from here for past 10 years

Pleasant atmosphere and employees that are knowledgeable and helpful.

Did curbside pickup on black Friday. Had to wait a little but they had a huge line so no complaints. If say they did a good job and i appreciate it

I waited here for a half hour for someone to unlock a case for me in order to purchase a $30 item. When I finally got to the front of the line, I asked the blue shirt man if someone could please open this case for me so I could purchase a $30 item which had, for some reason, been locked up and made inaccessible. The blue shirt man told me yes, but I would have to wait a little longer, because the OTHER blue shirt man with the key was busy. I said “look man, I’ve been here a half hour already, if I gotta wait any longer im just gonna walk out and not purchase this $30 item, nor this $100 item I am holding which is smaller and yet was not locked up. And then I will order them on Amazon for cheaper, and get them just as fast — apparently.” Blue shirt man shrugged and said “okay” so I did. Zero regrets. Congrats on hastening your inevitable decline into Chapter 11, Best Buy!

I understand that things are different and difficult due to Covid...... But after I have made several attempts over days to talk to someone over the phone at this store it is useless!!!! Nothing but hold music until you disconnected

Bad return policies for opened media, poor video game selection, employees do not go above and beyond (besides maybe a couple).

Bought a refrigerator and was helped by Sabrina. She was amazingly knowledgeable, helpful, and courteous.

Bought online. Curbside pick up only, no in store pick up right now. Was easy and fast! Associate was very friendly.

My local best buy, quick, friendly service and a generally helpful staff. Best thing about best buy is the ability to walk around and actually look at something in person before purchase. Generally good return policies.

Excellent deals, great service.

My husband passed away on March 19, 2020..he had cancer. I canceled his cell phone plan and after a few months decided to look for some pictures for a memorial service. The photos I wanted were on his phone so I asked at Best Buy if they could help me retrieve the pictures. The young man who helped me was so great and I left there with tears of joy...thank you for the great employees you have at your store . Trish McDonough

Aaron was great to work with. Personal and friendly he explained everything from ordering, delivery and pricing.He even went so far as to check around for pricing.I definitely recommend the store and customer service I received.He also said if I had any further questions in regards to purchase dont hesitate to call him.Great experience!Thanks Aaron!

Awesome service, I got 2 Microsoft products and a Fire 10 HD tablet. The reb was very knowledgeable and gave me the best service even though they were already closing.

We were needing a new vacuum cleaner as our old one died. We tried several different retailers in person to get a hands on feel, but had issues at each one: this store only had stick sweepers, that one had 1-2 brands but not all of the brands we wanted to compare, etc. Best Buy had a decent selection of brands to compare, not all high end products like some retailers had. We pulled down three different vacuums and did the hands-on test and landed on a purchase. No staff came over to help us, which was a little disappointing, but we did ok on our own. All in all, they were the best store to go to to make this purchase... Best Buy 🙂

Very very busyOne person was Somewhat helpful the next helpful but out of stock for my item

Really dont like staff there!! They are stuck up and not helpful at all. Not all shelves are stock at all!! Wish they bring a Micro center here. Also, didnt like lady security at door was rude. We tell us show us are receipt. But, see us at the register. We may not come back to that location!!!

Great drive up service, helped me load my 75in samsung Qled. Thank you guys

Helpful customer service. However, the checkout line was a bit confusing and could be more organized.

Quick easy curbside pick up.

I’ve been on hold for 30 min this is ridicules! I got a 2 min question I don’t Wana drive all the way to the store to ask but I could have drove there and back by now and all you had to do was pick up a phone. If the store capacity is 25% then you should have 75% more employees doing nothing so no excuse with this wait time I think I’m gonna take my business somewhere else. I was gonna get a MacBook but I’m better off just ordering it on Amazon at this rate.

Matthew, a sales guy, was super helpful and very informative about their computers. They were out of stock of many computers but just because of the service I will return to get one. Thanks again man!

I went to Best Buy to pickup Google Nest Wifi Routers as it was faster to get from Best Buy then to get shipped from Google. Customer service was ok, the store had proper social distancing, but the annoying part was the Best Buy app said the order was ready for pickup, but it was not ready at the store. At least they had the routers in the store so I was able to cancel the order and buy the routers.

I am so happy with the experience I had with this store after a disappointing experience with the Palm Desert location. Huge shoutout to Victor who installed my new radio and backup camera in my car! Everything was integrated perfectly and I could not be happier.

Although I didn’t go into the store I called to see if they could hold a product for me. I tried to do the curbside pick but it wanted me to pick it next week even thoUgh they had the item In stock online for this store location. I also was able to see if the store was busy just to make sure I wasn’t over reacting . But the store wasn’t even busy according to info Best Buy provided. None the less I called the store and was never helped ... I attempted this twice

Well informed sales person. Very knowledgeable about computers and most helpful.

Good Customer Service. The staff is very friendly and helpful. We will be back for all of our needs.

Covid19 era...I made an appointment online, to purchase an iPhone 11 unlocked. They were sold out but the service technician called around to see if any other place had one. Nope. I appreciated the time and service. Face mask required, cough guards nicely installed.

Chris at geek squad is awesome! He went above and beyond! These guys deserve to be able to get cash tips! I would’ve paid for my free repair in tip for the awesome help!

Great price and good help. Fast service.

Hegave us a deal or something

The same guy always helps me every time in the tablets and laptops section. Sorry I dont remember his name but he is always nice and helpful

Excellent customer service.

Ray a worker here really helped me choose a laptop. Thank you Ray and Best Buy.

They have alot of very good products and knowledgeable people to assist your needs.

Best Buy lost a good customer today.La Quinta storeI was stopped at the entrance of the store by someone with a BestBuy name tag. It said he was the Assistant Manager. Dont recall his name.He stopped me from entering and asked me what I was there to buy.I said This is new - being interrogated on arrivalHe said Yes - what are you looking forI said A USB chargerHe said What kindI pulled my phone out of my pocket and showed himHe just looked at me and did not allow me to go in.I said Screw it - Ill just buy it from AmazonAs I walked away he said Dont come backI wont.

My wife ordered hotspot it side was delivered but we have carmas and never came dont trust delivery here wish I can give its a 0 star go to palm desert or walmart much better then here they dont answer wait for 20 to 25 mins naa fire the staff get new staff.

Very helpful staff and quick service.

Very nice store. Lots of merchandise (unlike Frys Electronics!). The staff was attentive and helpful. Lots of parking and easy in and out of the lot. Lots of other stores around for anything else that you may need.

No one ask if I needed help at all. I was there to get a laptop for my daughter, so I took my my self some else

Fast curbside pick up service!!!

Gave a Very thorough try but after a long while suggested I go to the other BEST BUY on Saturday as there I will find people from Samsung who SHOLD BE ABLE TO HELP ME OUT!BEST BUY person was the best Ive seen to date so maybe its unfixable!David

Just buy online, NO reason to go into store. After wasting an hour trying to set up an iWatch4 (should take 5 min), the mobile team finally figured out the only one in stock was already activated so it supposedly could never be sold again (?). That is terrible but ok... but it was how they then handled it or I should say did not handle it that has gotten me to post multiple social reviews and tell as many people who ask about my new device (that I got somewhere else) how horrible the in person service at La Quinta Best Buy was. In fact, when I asked to speak to a manager, I was literally ignored and walked around for 10 minutes till it I just left... #badcustomerservicebestbuy

Maybe this will get a response from the La Quinta Store GM. I purchased a $1,000 washing machine less than a year ago. Samsung has refused to help me. I Have been calling the La Quinta Store for the past 5 days and unable to reach an associate. Called Best Buy customer care who also refused to help me. My unit has not worked properly almost since day 1. I just want to exchange my unit for a new one. Nobody willing to take responsibility. I need an actual human who feels empathy to fix this situation. I have done everything these companies have asked and have received no resolution.

Great customer service, very impressedDefinitely following Covid Guidelines great job 👍

They didnt scan the hotspot from Verizon we bought right, and we didnt get treated properly by staff over phone. In person, its decent.

They are really kind, an helpful

Its Best buy for goodness sakes. Like every Best buy Ive ever been in, the staff are friendly and helpful.

They seem to be short on a complete line of items....people are great though...

Wanted to buy laptop but we decided to wait

It was a great visit. My habibi and I purchased a laptop, and the associates was very helpful she offers for a anti virus protection and a total tech support, in a way it’s a good idea that someone can do it for your new gadgets that you don’t know about it and it will cover the whole thing such as if you have problem your tv or phone the tech support will help you do that. I like Best Buy they are clean and organized, the associates very knowledgable about the product that you want to buy it.

After being only sidewalk service they opened there doors to the public. I was surprised to see empty shelves and a super low inventory it was sad. But I looked online to verify they had what I wanted and so I ordered it online. I hope this is you going to change soon I am hoping. I have better shopping experience shopping on Amazon.

I didnt do much, but the staff was personable, knowledgeable and very helpful. Sorry, no photos