Long time customer at Ed Buss ford. Staff is friendly and always courteous. Bought 3 new cars here in my lifetime and they performed all the services required. Defiantly recommend this dealership.

I recently damaged a brand new tire on my Ford Edge. Because the other tires on my Edge were specially ordered, I needed to special order a tire to replace the damaged one. Service department representatives Jason & Michelle provided me excellent service and worked together to order the tire and identify a time to have it installed.

Best Car buying experience I have had. These guys are no nonsense they don’t try to mark up their vehicles or get you with hidden fees. Will definitely recommend and return. Thank you so much. We love our Bronco!

Uncommonly wonderful. As promised, an on-time return of my vehicle in perfect running order. Nothing could be better than that. Pleasant folks to deal with, too. Highly recommend.

Thanks to fight for me untill I got a car. Thanks a lot for Mr. Motaa my finance manager

Needed parts for my truck. The workers are very nice people.

As usual, great staff and in and out in the time quoted.

Picked up my fleet vehicle at this location. Very professional staff. Had everything ready for my pick up. Was in and out with new truck in minutes not hours. Katie was very nice and walk me through features before I left. I would recommend this dealership to everyone!

Dear Ford I service my truck f150 at this location for about 7 years in fact i purchase my f150 here and I have never had any problems with the customer service until recent. I service my f150 on June 16 2021 and the customer service was very lousy Hector tuk my truck and did not give me a recipt I ask him to please wash it he said yes he said he will call me as soon is it done well he never call me and he did not wash my truck this is the secon time this happened the other time was December 2020 and i understand on December we ware in the pademica but las time is not right I call to talk to the manager Mr Al Valenzuela and the operator never found him. In short your customer service need to improved.Raul Alvarez

Outstanding customer support; as always

Got my 2018 Fusion here a few years back. Everyone is super friendly. Also would take it for oil changes. Very awesome people

Updated. Great service and prices. Will ask for a car wash next time.

Great service department Michelle was very helpful. Came in for a check engine light diagnosis, found a bad sensor easy fix problem solved. Would def recommend

Jason was awesome they gave us great service. Even with the pandemic they were patient with us and worked along side us. I will return. Thank you Jason for your professionalism and help.

Excellent service the team is great knowledgeable and on time super good service

I recently purchased a Ford Fusion from Tony and the team at Ed Butts Ford. I had a specific model, feature set and budget in mind. I shared this information with Tony and they worked their magic to find me exactly what I was looking for! Ive been enjoying the car for a couple of months now.My family keeps coming back to Ed Butts Ford as they have always treated us right and provided fair pricing. My wife is currently driving an Explorer we purchased from them about five years ago and its still going strong. Classy organization, highly recommended.

Im always skeptical of dealership service departments. Always think theyre going to try to pull a fast one on me or upsell me a bunch of stuff that I dont need. But they did exactly what I wanted, a basic oil change they checked my tire pressure and didnt try to squeeze me for any extra cash. I will come back again.

I was referred to this dealership by a business cohort to whom I am very thankful. My experience at Ed Butts Ford was in a word perfect! I bought a 2020 Ford F-250. I had already been in communication with them before hand so they were aware of my needs. When I showed up they had the truck all ready for me. I was able to trade in my 2017 Hyundai Elantra. Everyone I dealt with was was very friendly and knowledgeable. Mr. Tom Iannone worked with me to arrive at a truck payment that I was comfortable with at a better interest rate than I had been paying on my previous automobile. Nobody tried to pressure sell me on anything, answered all of my questions satisfactorily and I am extremely happy with my purchase. I live nowhere near this dealership but would absolutely go out of my way to do business with them again in the future.

I walked in and was greeted by the whole team, this ain’t one of those big dealerships where you have a million sales men rushing at you. They gave me water, made me feel very comfortable and I had the awesome pleasure of dealing with Tom the man himself and I was able to walk out of the dealer ship in less than 2 hours with a brand new truck. Tom offers the best prices the best customer service and in my opinion the whole process of buying was second to none, this was my best car buying experience, I got the car I want for the price I want and the whole team at Ed butts are very cool and knowledgeable and friendly . Can’t go wrong here !

So thankful for Tony and the whole team at Ed Butts Ford! I love my Escape Hybrid and they made everything so easy!

I like taking my car to get service at Ed Butts Ford because from the time I drive up to the service department, Michelle comes out and greets you with a friendly smile. Than she proceeds to look at your car. the service is done within two or three hours depending on what your car might need. Very satisfied with Ed Butts Ford employees and service!!

My Appointment was at 7:00am Waited for 3hrs for oil change. After my car was done they left my car with the engine on after 15mnts waiting for the invoice to get to the cashier. After almost 15years+ this is the first time I have this bad service. I dont believe it happen at Ed Butts Ford.

Excellent place when buying commercial trucks

No service they didnt come out to sell truck

The service staff at Ed Butts Ford are the best. We trust them with all our Ford vehicle service needs. Professional and courteous staff.

Needed to get my seat tilt repaired. Michelle in service, plus the parts dept went above and beyond to get this fixed. They got the part ordered and installed in a few hours. Ed Butts service dept is really GREAT. Highly recommended!!

As always, it was great!! It was professional, courteous, friendly and I got the answer I was looking for.

Awesome experience buying my wife her new 2020 Ford Explorer. They delivered the car to my place of business. Great customer service. I would highly recommend Ed Butts Ford and the new Explorer. My wife and I love our new SUV.

Service management AND technicians are accountable for their work. Helpful and knowledgeable team.

Had a great experience, they checked my car right away, decided to just wait at the lounge area. They were quick, efficient and took care of my car. Definitely my dealer of choice to service my car.

The Service Department does a great job. I always deal with Jason and he goes above the call of duty to execute the service on my 2015 Ford Expedition, King Ranch model. The service time is acceptable for what the service technicians must accomplish. I also purchased this vehicle from this dealer among other vehicles also. I have always dealt with Dave Pleasant for all my purchases. Dave is a great guy to know and deal with. Awesome prices !!!!

Michelle was very helpful and got thing done. She kept me well informed on the process of my truck. A very good experience

Great Service! Timely and professional! Thanks Michelle and Veronica!

Great service even with everything that is going on the took greatcare of me sanitized my car just to make sure I was safe awesome!!

Good service

Have had several maintenance procedures and diesel oil changes handled through Ed Butts. Customer service is always handled with honesty, coutesy and respect. Michelle is great as are all the people who work there. I am definitely returning again!

I went in for a recall on my Ford edge and to my surprise every person I encountered from the intake making the appointment to the office girl I think Michelle and the guys even a man in the lobby who brought me a chair every person super helpful and friendly, I would definitely refer to this Ford dealer in La Puente Ca.

When me and my buddy! When in a wasn’t expecting to drive out on a new Ford Explorer .... it was actually pretty cool

Always awesome service they listen and try there best to get you on your way.

Good service dept.

Great buy 2019 transit connect LEB with trader-in. I’m really impressed with the sell team, not like other dealer that I went, individual sell person. Definitely going back for update transit connect.

Extremely unsatisfied with my service! I went Wednesday 2/5/20 and I told them I needed routine service (oil, lube and filter) then asked if they could run it through the wash for me also. They said ok and that theyll call when its done. They called 1 1/2 hours later that it was ready, I asked them if they washed my car and they said no but theyll do it real quick and call me back. I said thank you and waited. From 11:52am till 2:40 I waited, then called them and asked if they were done. They told me they hadnt even run it through the wash yet and that theyll call me when they were done. I waited till 4 (another hour and a half!), never got a call, grew tired of waiting and called again. They said Oh yeah were done. Im upset they never called me and I waited all day for my car. On top of this they told me I needed to change my back tires, wanted to charge me an outrageous price and I told them Id take my car to my usual tire place. I figured they wouldnt take from 8am till 4pm to service my car. I had to leave for a long trip the next day and barely made it to the tire place to replace my tires before they closed. This Ford is terrible when it comes to communication.

When I first brought my Ford here. The service was great. But I had a problem with the oil filter, they installed and had to go to another ford to service it, they said the oil filter was installed too tightly. I then called Ed butts ford to inform them, I left messages, asked to speak to someone, they didnt put me through nor did they return my calls. Will not be going there.

I picked up vehicle from having part installed due to a recall. After, I left the yard to do my taxes in Baldwin park which was a 15-20 min drive, I parked and left my vehicle. When I was done my vehicle was dead in the parking lot. Lucky, me and wife took separate vehicles or we would have been stranded! I found out from another dealer that the ground cable was bad, battery was drained...odd how I entered this dealer with no problems and left with a problem that cost $200?...battery, ground cable, and pigtail for ground cable...

As good as it gets. Like one big happy family who all have their own lives keeping them busy. Just make sure youre communicating with and asking about your car with every member of this fam to get out quicker. Michelle and Jason still top notch 👍

No way...bad service..

I brought my car in for some needed steering work and the suspension mechanic did a great job! I was surprised at how reasonable the cost was as well. I always get great service here and they always work with my time frame. I will definitely continue to bring my cars here.

Costumer service is great, the girl with the purple hair is very helpful and respectful

Straight up honest and friendly staff.. thank you Hector for helping me out with my F150..🙂🙂🙂

We always go to Ed Butts Ford. They truly care about getting our service completed in an efficient manner. We totally trust that they are charging us their best prices and will continue to buy Fords with confidence that we are getting great Customer Service, every time!

This is my 14th Ford that I purchase from Ed Butts Ford. I Am extremely happy with the sales and maintenance department. They make me feel like family every time I go in the dealer. Highly recommended those that are looking for a Ford to try this dealer. Look up John Kao and you will be guaranteed a happy tour of their inventory.Customer Ken

Whats up with Ford dealerships and screwing their customers?Took my car in for a warranty replacement for a rattling dashboard. When I got the car back the rattle was gone but they broke 10 other things doing it. They decided to not make it right afterwards either, so Im now doing what I should have done in the first place. Fix my own car.

Looking for great service and awesome customer service than look no further! Had some work done on my car and was extremely pleased with the service all around. Would use again and highly recommend.

The Ed Butts Ford is actually quite a distance from us, about 19 miles one way, but we love going there because of the Awesome people, Great Service and they Do Not have pushy Salesmen trying to sell you products you dont need!

Came in for a air bag recall and Manny tuck care of ordering the parts and setting up my appointment in a manner of a few minutes. They also do recalls on Saturdays which is extremely convenient!!

I will never buy a car in person after a visit here. Online only.

Great service! Jason is an excellent service advisor. He knows his stuff.

Ed Butts Ford has always been a trusted Ford dealership for our family. The service is always great. The staff has always been professional and knowledgeable. We have buying cars there for 20 years and wouldnt think of going anywhere else.

Very friendly staff and very helpful, would absolutely recommend anybody to come and get a car at Ed butts!

Great experience, great price, short wait time.

Good customer service. Friendly staff. Customer waiting area has coffee so that was a plus for me. Clean restroom during my visit. Place feels just a little bit unorganized the moment you drive in compared to other dealers.

Ed Butts Ford is amazing, I’m a Ford girl and just got my 6th Ford from them and their stellar customer service keeps me coming back. Motaa went above and beyond to get me exactly what I wanted in my 2019 Flex and made the car buying process easier.

I just bought ny new Ford Explorer 2019!!! Im beyond happy with my car and glad I went to this dealer they were kind and patient with my needs! I would definitely go again! Thank you so much Ed Butts ford🤗

Great customer service!

Service has been good and weve always been treated well. The service dept people have been wonderful!

I had a very pleasant visit on my last scheduled maintanence. My advisor was a young lady by the name of Michelle. She treated me with much respect, very polite, and great smile. Thanks to all at Ed Butts Ford, I shall return,Steven.

Ed Butts does good work. My vehicle was done early and they provide a courtesy wash.

This dealership is amazing, they keep you informed of the progress of your repair or service and are very professional and courteous.

Best Ford service around! All level staff from sales to mechanics are welcoming and helpful! I wouldn’t choose to go anywhere else!

Buying my new car was a pleasure. All my questions were answered honestly and my options explained clearly. I didnt feel pressured and l left the lot happy. Now Im enjoying my Ford Focus!

It is my second time with Ed Butts Ford - never disappointed me: good aftersales service, sincere advice, load of information, especially, fantastic deal! Highly recommended dealer ever!

Dale and the entire service department along with Ali, Amir and Thomas in sales are all amazing. We were in a difficult situation and they performed miracles! We were so blessed to have landed at Ed Butts Ford!

All staff members are kind and helpful. I love getting service there.

Yes, very happy with Ed Butts Ford.Their maintenance is good, senior mechanics employed there have years of experience. Jason in service is very reliable.

Fantastic customer service. Always very helpful. Manny in service is knowledgeable and a really good guy!

Ed....BUTTS HAHAHAHAHAHAHA but service is great though!

I dropped off my car to get maintenance and they told me to pick up my car the next day and so i came in on that following day to pick it up (came in on the time they told me itd be done) they told me it was not done and to come back when they call me later in the day. I never received any calls and had to call them myself an hour before they close, called the service departement multiple time for no one to answer, finally called the operator and he answered but then told me the service department was closed for the day. I needed my car and was expecting it to be done like they said it would, a call to tell me it wouldnt be done on time would have been nice but instead i got nothing. Needed my car very badly and was extremely inconvenienced.Will never come back here ever and recomend others to go somewhere else too.

Ed Butts Ford is where we bought our Expedition in 2001 and is the only place it has been to for service for 18 years. We have 414,000 miles on it and it runs great and this is thanks to the care and service at Ed Butts Fordd

I have been bringing my cars here for the last 6 years and the staff here is exceptional. I mostly work with Dale as my mechanic and he is always knowledgeable and very honest.

My problem was taken care of promptly.

The experience was great as always!

Never really had a bad experience I like all the people the salesman III get along with all of them

Always a pleasure coming here, If theres a problem theyre willing to take care of it. Manny is very helpful, honestly, if it wasnt for his courteous manner I wouldnt be returning to them.

WENT TO ED BUTTS FOR REGULAR WORKS SERVICE. OIL,LUBE, ROTATE TIRES AND TOP OFF FLUIDS. AFTER GETTING VEHICLE HOME AND MY WIFE TAKING VEHICLE WITH KIDS, I RECIEVE A CALL FROM WIFE THAT THERE IS A LOAD NOISE UNDER VEHICLE. SO I TRAVEL 13 MILES TO HER LOCATION TO FIND THE LOWER ENGINE COVER/PAN DRAGGING ON THE FLOOR. THIS IS THE 3RD TIME THIS PAN HAS NOT BEEN SECURED AND FALLEN OFF. 1ST TIME WAS LESS THAN MILE FROM DEALER AFTER SERVICE. SO I RETURNED. 2ND TIME WAS IN THE SERVICE DRIVEWAY AS I WAS ABOUT TO LEAVE. I HAVE A QUALITY CONTROL CHECK LIST INITIALED BY MECHANIC STATING OIL FILTER CAP AND LOWER ENGINE COVERS HAVE BEEN INSTALLED AND SECURED PROPERLY. SO WHO AT ED BUTTS FORD IS DO THE QUALITY CONTROL. I AN VERY DISSAPPOINTED WITH THIS NEGLIGENCE ON ED BUTTS FORD. THINKING OF TAKING MY 3 FORD VEHICLES THAT HAVE BEEN SERVICED BY ED BUTTS FORD TO A DIFFERENT DEALER.

I purchased and have been getting my truck serviced here for 9 years. Everyone is always extremely courteous and act with integrity when it comes to informing you.

Michelle was very, very helpful with taking care of us during what would have normally been a very stressful service experience. She was super helpful and considerate.

I went to service the car I bought there 5 years ago. Staff is courteous and friendly and efficient

Man this place sucks...they try to get me to sign a paper to buy their most expensive car when I told them I just wanted to look. I called them in advance and said I just want to look then when I have the right amount of down payment I would buy it but there was this lady and she kept pushing me over and over to buy it..stay away from her...she even gave me her number to call her when I was ready...I had to almost run out of here Just to get away from that crazy fat lady...it was crazy! Their dealership is so under developed its depressing just looking at it from the street.I would not recommend this place to anyone! Just go to Puente hills Ford or something better that is more updated. That lady kept calling me for 2 weeks trying to get me to buy a car and then started to text me at night...I was getting and still creeped out by her! You will know who she is...she kinda looks like shreks wife...yeah that big. They try too hard to make a sale and get you to throw down a lot of money....do not go here!!

Just came in for a general inspection and tune-up but the customer service was fantastic, especially Manny working the customer service desk in the service department. Highly recommend!!

I am on my 6th car from this Dealer. Always fair and they help you get the right car for the right price. Ask for Motta in sales. Service Department is honest and fair prices. Ask for Manny.

Great experience

Service department advisors are great, Ive been going there for over 15 years

I am lIke family wIth them they are honest and friendly

Took my truck for a oil change and when I got home and removed the service papers from the floor board there were oil shoe prints on the carpet.

Excellent customer service. Everyone at the dealership has been a huge help with the purchase of my F150

I needed a extra key for my 2015 Ford Escape. I called Colley Ford and they keep send my phone call all over the phone system. When I finally got to talk to a service they did not know what to do.Well I called Ed Butts and the first person I talked to was Michelle Sanchez and boy she was so helpful. She went way out of her way to take care of my problem.. I live two miles from Colley Ford but it is worth the drive to EdButts and receive the service that Michelle gave me.I will be a new customer at Ed Butts Ford.Great serviceOn January 21 I needed a new battery for my 2015 Escape. Talked to Michelle Sanchez who took care of installing a new battery. Had a little trouble with the memory, The memory was not saved, so Michelle reset the memory for me .But on the next two day the aftermart alarm would not stop blowing, Michelle was her day off and the service manager Al Valenzuela stepped in and made a phone call to has it fixedBoth Michelle and the service manger Al Valenzuela went way above there duty to take care of my problem .This is the place I will always take my auto to because they take care of problems with any back talk

Over the past 8 years I have taken my 2006 F150 to Ed Butts out of convenience. I work very close, and the shuttle service is great. What I do not appreciate as a customer is how they can actually try have you spend more on your vehicle than necessary. This has been an ongoing process. Starting with bad batches of spark plugs. For a few years random plugs would malfunction causing my truck to not perform well. Even with new plugs, my truck still had issues of not engaging upon acceleration, my truck would sometimes slam into the next gear. It came to the point that they recommended changing out the transmission for $3500. three months after the transmission was changed, I was having the same issues of the truck slamming into gear. I took it back, only to be told that my vehicle was hooked up to the computer while the technician was driving it and he found no issues with the vehicle. It was even explained to me that the general manager himself drove my vehicle and found nothing wrong with my vehicle. I picked up my truck assured that there was nothing wrong with it. As I continued to drive, still felt the slamming. Three weeks after picking up my truck, the intake manifold hose got a hole in it. I was able to make it to Ed Butts. It was explained to me that the intake manifold gasket was bad, and a few other items needed to be replaced for $1800. I did not have the service done at Ed Butts. They gave me a list of recommended items that needed to be fixed. And was given a hard time when I picked my vehicle up. Which I did not very much appreciate. I was able to get my truck to another mechanic. It was figured out that I did need to replace the intake manifold, gasket and hose only. The other items were unnecessary. When I did pick up my vehicle, the truck was running rough and shuttering badly. Would not accelerate properly. I took right back to the mechanic that fixed my intake. We figured out that the coolant that expelled from the hose and intake coated the coils and spark plug area. So, when the coils were replaced, we found out that the coils were the original coils. When I had the spark plug problem, not once was it mentioned about changing the coils. Im sure had I left it at Ed Butts, it would have cost me another large sum of money to fix the coils. It is frustrating that you trust a company to fix a problem you have. Because I know and they know you cant do it yourself. They know about your vehicle, and you pay x amount of dollars, expecting the problem to be taken care of.On another note, I was frustrated with the service I received on a prior visit. When Ford offers the works for $40, and you pick up your vehicle and youre given the sheet that has all of the things that were checked and okd by the technician and the service drive technician. You think everything is good to go. Three days after I picked up my vehicle from being serviced, my battery died. I looked under the hood, only to see my battery badly corroded with acid. If my vehicle was inspected why was my battery given the green check mark? This means the technician checked it out, and the service drive technician agreed that it was checked. But it wasnt. They still took my money for the service they never completed.There have also be time when we have found tools left in our vehicles. My wife poked her hand on a sharpened tool that had been left between the drivers seat and the seat belt connection. Luckily it didnt break her skin or worse. When I took the tool back to the service department, not a thank you for returning our tool, not a were sorry. Again, convenience, is why I previously used Ed Butts Ford. I will no longer use their services.

Great customer service and took extremely serious the disinfectant procedures. Thank you for your care.

Very good service

I get all my work done here