This location and staff is top-notch. Best sales experience ever, and we left there lighter in the wallet but with a beautiful new ride and new friends. They really are special there and genuinely wanted to deal with us. Jacob, Bernie, and Stubbs made it happen and we are very thankful. Love Knoxville Harley D!!

Great experience, staff was knowledgeable and not high pressure. Offered a fair price for my trade in

Wow.... Where do I start with this amazing dealership. On vacation from Wisconsin my brother-in-law had a flat rear tire and had to be towed in, as soon as they unloaded the bike the service department put it up on the rack and started working on his back tire immediately. I mentioned that my rear tire was low this morning and I added air, they checked my rear tire and come to find out I had a nail in my tire. The problem was that my tire size was on back order and hard to get. The parts department started making phone calls to several other dealership to locate one. After locating one over and hour and half away the incredible owner of this dealership took it upon himself and went and picked the tire up, and as soon as he got back the service department had it on in no time. They could had easily said to me sorry we don’t have one. Talk about going above and beyond all means to keep my wife and I safe and our vacation as enjoyable as possible. Thank You so much to the owner and all the great employees of this amazing dealership for everything you did for us!!!!

Awesome! Bought a gift for my nephew and thanks for inviting our 2 chows in for a Harley photo shoot!

Service dept rude and very unfriendly. Seem as customers are a burden and inconvience.The owners response below is entirely inaccurate. First off, I never asked for technical advice. Second, Never said all they wanted to do was take my money. Never once expected anyone to stop doing their job to acomodate me. As for being extremely busy, the counter man to whom I was addressing was sweeping the floor while I was talking to him.As for what happened. I had a stuck bearing race, in which a normal bearing puller would not work, ( which I have removed several, using various techniques) but was having more than normal issues with this one. So, I was in the vicinity and out of curiousity I called and asked what they use. The counter guy told me they had a special l tool they use just for this. I told him I was near and would stop by if I could see it.When I stopped in (about 10 min. after phone call) The guy at counter said he did not talk to me, which he admitted later he was, so I asked him If I could see what special tool they use. That was it. All he did is act like he had no idea what I was asking. I did not know it was such a secret. I would hate to think that the quality and skills of my mechanics rely on secret tools. Then the other guy comes out and kept telling me to just bring it in and that they start at $55 an hour, and how would I like it if people come in my place of buisness and bombard me with questions.I did not bother any mechanic, nor hold up any customers, it was close to quitting time and all I wanted was to see what they use. This is something that I have done several times over the years and never had an issue. Most have been very helpful and generous with their knowledge and expertise. However, this is the first (and last) time I have called on the Clinton hwy dealer.Never said I was entitled to anything nor do I believe that under any circumstance. I did say however that a man spends $40,000 on a bike that he should expect little courtesy. Not meaning they had to tell me their secrets, but instead of acting like they didnt know what I was talking about and keep telling me to bring it in, just say Hey man, sorry but we just cant do that.

While on an extended distance trip, I called around to see who had tires available. Knoxville Harley Davidson said come in and they will take care of it. While my tire was being installed, they recommended I take the Demo “ Pan American” for a test ride. The guys in the service department made me feel like a the most important person to come in that day!!! Dave & Nate are top notch and highly recommended!!!!

Staff was great and the dealership was very clean

Just stopped by to check out a new Harley. Good dealer. They have good selection of bikes and accessories

We stopped here while Harley Hopping during our stay in Tennessee. Great shop with a lot of items.

If anyone is searching for a new bike go see Jacob in sales. He knows his stuff. He listened to exactly what we were searching for and helped my husband and I find just what we needed

Great Harley Davidson dealership. Good selection of motorcycles and motorclothes

A great end of ride party for the 9-11 Memorial Ride. A nice way to end the event.

Were from out of town and everyone was helpful and so kind 🧡

Its a Harley Davidson shop. Whats not to love. Every Harley shop Ive ever been to was clean and helpful and the best folks

From Louisville and we stopped in Knoxville HD on 17 Oct 20 to have the service department look at a low tire. While there spent the time looking around the store and hoping to get some advice on scenic routes to ride. Was overwhelmed by the friendly people that worked there. One employee gave us maps and recommended places to ride. Then

Very nice shop! The girls were super helpful, and very personable. Nice selection!

Great people, very friendly, really knowledgable staff, overall just a great place

The new swap meets that are on the 3rd Sunday of each month are a great ideal. We attended today as a vendor was very organized and successful. Will definitely be back Good Job!.

I didnt buy today..but I definitely will. Jessica was beyond helpful and took time to show me through the options and models I may not of known about prior to going in there. Very cool store.

One of the best Dealership. Joe Compton is as professional as they come!

Parts department top notch very helpful

We just stopped to but a t-shirt for a friend. Everyone was very friendly and helpful. Very positive experience.

Nice place. Came in an hour before their closing time needing a front tire for my bike. They had one in stock, worked me in, and had it mounted and balanced, while I looked around upstairs, in less than a hour. Done a great job.

Very positive experience! The staff here was very helpful, especially Ernie who provided information about the store. Maleah and Jessie were very friendly and made for a wonderful overall experience.

Im sadden at the lost of Jessica she was such a kind person who always had a smile on her face and she always encouraged everyone who came in contact with her. Jessica actually helped me work a couple of buy bids on bikes, its always a sad time to lose a fellow rider and salesman we at Mountain Motor Sports send our condolences and prayers for your dealership and Jessicas family in the next few weeks. We will continue to lift you guys up.

Very friendly and knowledgeable. Great store.

Great service greatest people you could ask for,lots of items store is really clean an organized

Great people def have my biz in the future

Excellent staff loved the experience and would definitely go back

Nice store. Great selection of everything...

I didnt mean to hurt your feelings

Great place to buy a new or used harley. Great staff very knowledgeable and amazing to deal with

These guys always take care of my bike. Never had a bad experience.

Great experience with them. I live close by, had a wreck on my Harley, so had my insurance company take it to them.They had my bike fixed pretty quickly. As soon as the insurance company sent them the check work started.I’m still injured and cannot ride. I called them trying to straighten out who was picking up my bike, and they delivered it for free to me and parked it for me.Great service and Otis kept me informed while work was going on.

Excellent care and customer service! Bought an older low mile bike online last fall and took it in to get some basic service. being new to harley I thought I was getting another fleece job from a dealer when they told my about all the gaskets being dry rotted from the bike being in storage for years.kind of naivety on my part so after I talked on phone to Manager I let them do their thing. picked up bike and drove for a couple of days and realized that something wasnt right bike was sputtering and locking up randomly. Got it back to them and turns out the fuel filter gasket was bad also, they took it in that day and fixed it free of charge in a couple of hours. bike rides amazing now. thanks guys

Always love coming here. Starting to feel like the people here are family. ❤

Its a HD store...whats not to love!

Great staff and selection of gear, clothing and bikes. I bought my first bike here. I make it a point to visit it whenever I get to Knoxville.

Awesome place really nice people and great service

Great atmosphere wonderful ppl bought my first Harley from chef there and it was a very wonderful experience in there 😀

Awesome service, friendly staff!

April Jacobs I LUV u so much thank u for planning all the events ive really broke out of my shell and have found my smile, thank you from the bottom of my heart ❤ I have friends (real friends) now through these events thank u for always showing me kindness, you always do such a good job with the events I am very much impressed. Also Tonya and Meleah and Doc, bravo for being so knowledgeable and helpful, you guys have treated me with such respect and love, a debt ill never be able to repay. ❤💜💙💚🧡💛 🤙✌🤘👍👍👍

Got an awesome used motorcycle at a great price and cant beat the staff they were awesome, even stayed late and helped load the bike.

This place is amazing! Tonya was amazing and so welcoming! We were having trouble with our breaks and Eric stayed late to fix our bike and make sure we were safe! So happy with this place and highly recommend them. I will be back.

I found the Harley Davidson Store and Staff extremely friendly and helpful! While in pursuit of a new coat, ( Nikki ) retained a coat until I was able to get there! While I was eager to purchase the coat, she encouraged me to try a second one! That one fit much better, and she was very honest with me comparing the two, and suggested that that not pursue the first, since the second was a better fit! Her honestly and friendliness are quite praiseworthy! I really appreciated that! Thank you Harley Davidson of Knoxville TN, you made a New Yorker feel very welcome.

Doc, Ernie, and all the guys in parts are amazing. DJ is an amazing guy and hires only the best staff.

They were super nice to me

Great people, friendly staff.

If youre looking for parts for your HD, ask for JD! He is extremely helpful and knowledgeable for all your bike parts needs. JD went the extra 10 miles helping me to customize my 2015 HD Roadglide and even pointed out the good and the bad parts I was considering on buying. He will not steer you wrong. Thanks JD and thanks HD Knoxville for being open 7 days a week and for all your help and support!

Good selection of clothes and merchandise! We just stopped there on the way home to pick up a couple of shirts. The staff were very friendly and made us feel at home!!

Had a great experience. I highly recommend Jim Sibley. He is knowledgeable and is great to do business with. He is fair on negotiations.

April Jacobs is amazing and pulled together the best send off for a fellow rider that recently passed away. She is beyond phenomenal!!

They better have money ready here

Visited in August, awesome place amazing staff absolutely loved it, Amanda Harris is amazing sales person she helped us so much will be coming back

Great service

The ladies working in apparel were fantastic!

Great place to visit and they make you feel welcome

My husband and I needed a oil filter and new saddlebag lever lock bolt nuts kit and JD was very helpful! It’s great to go into a Harley dealer were everyone remembers you and appreciates you! Thanks again JD!We also got a cover for our bike and my husband some new riding glasses! Nikki was very sweet and very helpful! Thank you Nikki!

Awesome place with great people willing to assist you with finding the perfect gift or Harley Davidson, for you or a loved one!

Great service

We were heading up to the dragon today and needed some new Harley shirts. Thanks they fit great on me and my wife! Jessie was awesome and helped us. Very good attitude. Harley, shes a keeper! Take care of her!

The customer service here is phenomenal. These guys do everything to help you. Highly recommend Doc and Jim!!

I was recently returning home from Run For The Wall and I needed a 10,000 mile service. The service department was extremely professional and helpful! I would like to acknowledge and thank David Grant, Eric Anderson and Nate Turner, the master technician who worked on my bike. They’re some of the best Harley Dealership employees I’ve worked with over the years. Nate performed a very thorough service on my bike and explained ever part of it to me. All three individuals are also veterans who served in the Marine Corps, Navy and Army. Thank you guys for your service and for taking care of my Road Glide!

Good store has a lot of sizes that I could actually purchase! Thanks again

Great staff.... greeted as walked through door and offered assistance, I was shopping for a certain shirt and when I didnt see it on the floor Nikki was awesome and went and looked in box of new stock that had just come in and found the shirt I was looking for! Great customer service, thank you Nikki!!

I checked out several dealerships and all these guys were the best. Everyone was great, friendly and knowledgeable. Rodeo & Chef helped me with my purchase but all the guys and ladies were there to help and spend time talking to me. The other dealers were more interested in selling their parts and gift items but this is a true riding dealership.

The staff there are very friendly and extremely helpful. Doc is an incredible salesman and very helpful in my decision on choosing my bike. Nikki in clothing was also very helpful and friendly in assisting me with my needs. Couldnt ask for better staff and experience.

Had great service and helpful staff. Jessie went above and beyond in helping me find a rain suit and getting me properly fitted. Pleasurable, knowledgeable and funny. I appreciate her and Nikki taking care of me. Will definitely make the drive there in the future.

I was traveling from Ohio on a motorcycle trip and had a issue with my tires. Called David in service and he was very helpful on the phone as others I called were not. Came in and he was able to get me right in at a great price. My fear was being out of town and being taken advantage of. Thanks Dave.

They called around and found the jacket that I was looking for in my size and had it shipped to the store. Thanks girls! The marketing department is great also! Thanks April !!! You can ask anyone there and they will help or show you where to go Thanks H-D !!

Purchased a few things from Nikki 6/4.......she is very friendly and knowledgeable . She informed me she had been working at the store for about a week. Im sure she is going to be a great addition to your team ! Thank You !

I was traveling from Texas and was visiting Knoxville to get my normal souvenirs, a shirt and poker chips....stopped by Harley of Knoxville and was greeted at the door by Nikki, she knew exactly what I was looking for; she did an outstanding job and even showed me all the items that were on sale and discounted, I walked out of the store with more than expected! My family and I really enjoyed our stop and Nikki made us feel at home... great job!

First class.

Great place, great stuff

The whole Knoxville Harley-Davidson family of stores made my experience of buying a new bike as painless as possible. Sarah Thompson was my sales person, when she still worked at Bootleggers. When they didn’t have the exact bike I wanted she called the Clinton Hwy store and coordinated with them to have the bike transferred across town. She worked with me on getting a fair trade in price, and an excellent price on the new bike. I would highly recommend this family of stores and especially Sarah for your next Harley Davidson purchase.

On a long road trip and had some road debris break my front turn signal lens cover and bulb. Made a quick stop just before closing and they had me back on the road in 15 min. JD in the parts center quickly found the bulb I needed but they didnt have a lens cover. He called service and David was able to scavage one from another bike. David and Otis installed the bulb and cover and I was back on the road in no time. Great service and great attitudes! Bought a tee shirt to represent. Thanks guys.

Staff members were rude

Awesome dealership !

Was visiting from out of town, stopped in to get the coins for our riding group, ended up buying a bunch of shirts too. Nikki helped find just the right ones. We loved her so much we went back the next day and bought another shirt and a purse! We looked at the bikes while we were there and the staff gave us great advice and were very friendly. Great place!!

One of the best experiences Ive had at a Harley dealership.Shout out to Kent.He went above and beyond, staying in contact with me even after I left the dealership.He helped find a bike for me even when I wasnt in town. Came in on a Sunday and drove it off the lot.I also want to say thank you to Glenn for all your help.Great group of people at this dealership.

J D Vincent has always been a great help. He always knows what part I need when buying something for my bike. His customer service is one reason why I only shop at this store. He has help on issues that had nothing to do with parts as well. His knowledge of bikes and the store as a whole is incredible. He is the first person I call when I have a question about anything Harley Davidson.

I had called HD of Knoxville and spoke with Tonya Pena about a Bluetooth helmet that would work with my bike stereo. She researched and emailed me back in no time. She was filled with knowledge. (After receiving wrong info from another HD dealer and a cycle shop). I made my purchase from tonya and will make the trip for my other needs. More HD dealers need people like Tonya. Thank you again.

Absolutely amazing staff!! Nikki was super helpful and new exactly what she was talking about. Helped me find my size hoodie and even showed me some stickers I wanted! 🥰. Absolutely recommend this place and the sales staff was super knowledgeable as well!! Will definitely be back and buy more! Thank you all!!

My Goldwing died on me yesterday (Monday) my insurer called a tow service, the Honda Dealership on Clinton Hwy next to the Harley place, was closed. The towing agent took me to several places, all closed. We wound up at the Harley Dealership (they were open) told them our problem, they graciously agreed to take my bike overnight and roll it over to the Honda Shop the next day. I just wanted to say, the Harley personnel could not have been nicer and more helpful and its what I love about East Tennessee. Thanks guys!

Stopped by the Harley Shop on Clinton Highway, just to kind of check in, its been a while, so it was nice to see all the familiar faces. JD, DJ, Dile, Greg and the rest of you. JD fixed me up by ordering some touch up paint to fix a scratch that some SOB put on my back fender, assuring me it can be fixed, thus lowering my blood pressure to safer levels. but then I happened to look over by the womens clothing, and there be two gorgeous Rock Babes Kate and Rachel, who done this old reprobate the honor of letting me stand by them while they got their picture taken, so I had to go home and take some blood pressure medicine.well worth it, Ill try but, if I dont see you before Christmas, Merry Christmas to each of you. And a Happy New Year to all

Great purchasing experience. Transaction was smooth from beginning to end. Sarah did an awesome job, answering questions, listening to what were my likes and finding the right bike. All in all very pleased and would definitely purchase here again without hesitation, and everyone I came into contact with were pleasant and helpful.

Hey folks,So I am relatively new to the motorcycle scene and in the last 6 months I decided I wanted an upgrade to a Harley. I bought it used and so it came with issues that decade old bikes tend to have. Unfortunately (in my experience at least) I’ve learned that people who have been riding and caring for their bikes for years and years can have a smugness and look-down-on-you attitude if you are not as knowledgeable or tenured as them (especially if you’re in your twenties). I usually don’t even get approached in showrooms because I am young. That being said, the staff of this Harley dealership is the most helpful, patient, kind, and generous I have encountered. They went completely beyond my expectations. In my first few visits they introduced themselves and wanted to genuinely know me and what I wanted in a bike. They walked me through the catalog of bikes, what the names of each bike meant, the differences in engine displacement, best uses and purpose of each bike, the history of each bike, and so much more. They did this when I was honest about not being in a position to purchase one at the moment. When I did buy a bike, (not from the dealership), brought it in for service and they explained everything they found and gave me different options for caring and maintaining my bike. They gave me the confidence to ask questions I had been afraid to ask before and never made me feel ignorant for not already knowing. Customer service is so important to me when it comes to things like vehicles, home repair, etc., and these folks have set the standard.

I want to personally thank you and your staff for your excellent service and the constant “can do” approach to exceeding customer needs. Your service, the quality of the work, and the consistently pleasant and positive attitude at Harley-Davidson of Knoxville have been second to none. Those qualities make it an absolute pleasure to work with you all.Also, I would like to extend extra appreciation to Otis, who took my order, and Nate, who provided the service and delivered my bike. You can be assured I will ask for these stellar individuals by name when my motorcycle needs maintenance again.

Just left the Knoxville Harley Davidson Store, Great store and very well stocked with merchandise and Harleys. I really wanted a shirt from there and couldnt find my size. Jessie went out of her way to find me a shirt in the size that fit me good ( the shirts run so small, its a Harley thing.) She could tell me the shirts that run true to size and the ones that run a little smaller. Very pleased with the knowledge of Jessie and with this store. Also got a free poker chip with the map. Thank you Jessie!

We made a detour on the way back to Nashville and decided to get a new helmet. Jessie and Maleah were the 2 most helpful employees I have ever encountered at a Harley store. Kudos to you girls for your fantastic attitudes and attention to customer needs!

I would like to say that the staff at Knoxville Harley Davidson is top notch. I went in looking for a bike and they where friendly and helpful from the start. Sarah Thompson has went out of her way to help me. I didnt get to purchase a bike that day but she has been very diligent about finding me a bike that I would very much appreciate. She has kept in touch. Treating me as family. If you are in the market for a Harley Davidson I would recommend Knoxville Harley Davidson for their deals and support. Stop by say hi to Sarah Thompson or one of the other staff members you will be treated as family.

Doc and the rest of the Harley-Davidson of Knoxville crew are truly amazing. Have bought bikes from other dealers in the area and it was truly an eye opening experience into the HD Life. The customer service doesnt stop at the end of a sale. Went back a few days after we purchased a bike and Doc was quick to answer any and all questions, as well as the guys in the parts department. If HD would not be able to sell me on the bikes, HD Knoxville definitely would. With out a doubt, I will be purchasing another bike from HD Knoxville very soon.

Great service and friendly people.

Thank you Eric Anderson and David Grant, these guys always do a great job and take very good care of me..👍also thank u Ernie for all your help with the purchase of my new bike..and how could I forget about all the guys in parts and the very helpful girls in motor clothes..I will definitely come back because of them..

I had a great experience at this store. The staff was friendly and Jessie was big help. She helped me find the perfect shirt and some stickers, I was looking for my uncle on his birthday. He loved them, thanks Jessie for the help in finding what I was needing.

What a great experience buying with Knoxville Harley. Ernie was my salesman and what a straight up kind of guy! He covered all the bases and left me with no unanswered questions and did me right!! I had some parts added on and J.D. was the man with all the knowledge of what would fit and what wouldn’t!! Nikki in apparel hooked me up with some cool gear! Lastly, Otis, David, and especially Eric did me right down in Service! They all took the best of care with my new bike but Eric treated like his own while turning the wrenches on it installing the new parts!! I’ll definitely be asking for Eric to do any service work in the future!! Overall, I couldn’t be happier with the entire buying process with KHD

Stopped in for 1000 mile service and these folks not only made time for us, they also helped me with some lowering shocks! No appointment necessary ... these guys are awesome!

On out way from RI to Galveston we stopped in. Place was very clean, all the staff was friendly. Nikki rang us up and was very personable. Definitely a great stop.

Very professional services and highly recommend HD of Knoxville. I traded my bike and they were able to give me what I wanted out of it. Ernie and Doc went above and beyond to help me. They even called later to make sure everything was going well with the bike. Easiest time I’ve ever had purchasing and trading.

Doc, thanks for helping me with my new ride. All the staff was helpful and friendly. The only problem I have now is it is storming. This too shall pass. Thanks again, Bill