Got two hats for some great deals. Would recommend this place highly

Great experience very knowledgeable staff. A bit disappointing that I couldnt get my logo stitched on my items. But I understood why with copy rights and so on

Only location I buy most of my hats from.

My experience was pretty great as someone who doesnt typically shop for hats in retail.I decided I wanted a hat to show my support during the upcoming football season and asked the associate for a gray or charcoal wicking style ball cap. He pointed me to where I needed to look and educated me on what to look for to make sure the hat had the wicking feature i wanted. After a few minutes of fumbling through soo many hats I asked him to see if had a certain hat in a certain size. He was able to look up the hat and confirm he had one and locate it for me.Its what Id consider to be an ideal retail shopping experience.

Little short sales associate with tattoos has an attitude and doesnt know what he talking about. Almost just left

Love these stores. if youre out of state and want hometown teams. the selection is small. but still a great store for a new lid.

Yessir

This my spot 5950 lets go snap back shawty

Went in the store today even rushed in there to buy a hat with 10 minutes left before the store closed at 9 went straight to the hat that I had already determined I wanted from seeing it online the associate Tall bald what I would call gentleman “but he was anything but” was ringing up another customer I grabbed the hat was about to walk to the line after being in the store not even 30 seconds he looks at me and my brother and says “you’ve got literally 2 minutes guys I’m trying to close” rude as all get out so I put the hat down and said “Ok you must not want my business then “ so the store missed out on a $32 sale that would have taken him 10 seconds of his time to ring me up. Case in point I’ll do my business elsewhere.

Not a very large selection

Very nice location

The owner was super helpful and helped me sign up for a rewards system with them. Great deals on great hats. Got the hat Ive been looking for so thats an even bigger plus!!!

The guy working today was great! The store was busy, saw me struggling to find a hat In my size, and with out me asking volunteered his help.. great customer service! Also happy with my purchase!

Ok

Horrible customer service. Extremely rude.

Great hats and service I love this place

Great customer service at this store! I had to get a name embroidered on a chefs jacket and needed it urgently. I explained what I needed to the guys and not only did they happily comply, they did it quickly. I like that, after making my request, I never got the stinkface or that vacant look that a lot of workers at other stores seem to have. All three of the employees were on top of their jobs and offering great customer service, especially for someone that was not working with a hat. I would definitely go here again.

Great place to find a baseball cap but the prices are pretty high

I walked in the store there were two guys in there they were both on there phone and then finally one of the guys came over and he was telling me the deals and then all the sudden he told me let me tell you a life lesson and this is what he said I should start putting deodorant on and I said I have been wearing Deodorant For a long time and he said to me that is a bet and after he said that I just walked out. THE WORST CUSTOMER SERVICE EVER.i do not know what the guys name was but he had long and curly hair and kinda on the tall side.

Great selection of hats from every major sport except for Nascar and MLS. Custom embroidery from player autographs to designs.

Liz is the only one in Knoxville you can get custom made hats there its an awesome story you can get any kind of have you want make list up theres awesome their great cant feed it check them out take the family there its awesome the staff is awesome they are there to help u

Great place to get the latest styles and colors

Lids is a football fan dream come true with a great selection of every team you you cherish with pride and passion die hard glory so go check out lids at west town mall

Selection seems wide enough. They carry the main teams I guess but If you are looking for a particular team that might not be as popular then the selection thins out. Pricing is average in comparison to other brick and mortar stores.

Very helpful staff I will come back again.

They have a lot of choices of hats. They could have more of a selection of fitted hats and there childrens hats are a little on the expensive side. All in all a good place to shop.

Very friendly associates and good selection! The embroidery machine is great to add a custom touch to your purchase as well!

Great place to find the perfect ball cap...little pricey but the quality is unsurpassed...

Great selection of Atlanta Braves hats. Great customer service.

Great prices. Love my new Michigan ball cap!

Because buy one get one free, duh. I only show up for the BOGO event and they never disappoint.

Love the hat I got. Great customer service. No better place to go for a hat.

My wife called to see if they had any motocross hats in stock. The man told her he needed a model number and that he didnt have time to look through the hats. She said she was just looking for a KTM Redbull hat for our upcoming trip to Atlanta, nothing specific. He then proceeded to tell her motocross hasnt even started... which it had. There was no reason to be rude and short. Also there was no reason to argue about when motocross starts. I just wanted a hat. What makes me the most upset is that he said he didnt have time to do his job basically. I will be going else where that is for sure.

Decent selection. I wouldnt shop here if I were a collector, but a decent selection.

Great guy really helpful. We will be back!

Very helpful associate

We will be back great service big hats

They have all the top rated hats, must see!

Not the best selection compared to other locations I’ve been to. Most LIDS stores have never MLB hates for $35. That’s a little ridiculous. You could go to a Meijer and get one for $25.

Got what I wa as looking for and dude inside was nice.

Great selection of hats from sports teams!

Staff very friendly & helpful

Horrible customer service! Just plan rude! I had called and asked a question over the phone and wasn’t given proper information. When I went in the store to make my purchase, the gentleman behind the counter was harsh and very short. ‘Tis the season!

Awesome hats. d:3

Favorite place to get hats!

My experience was HORRIBLE. They make you pay for your hat before they make it. I video recorded employee Keith making my hat. When he finished he bagged up my hat. I walked out the door & pulled it out of my bag to find out the bottom part of the S wasnt there. Also had sewn part of the hat together (went to Classic Printing the next day & showed them & they said he should have known better). I went right back in. Said store policy is if you walk outside the store theres no returns. Said he would do it this one time. He tried again & messed up worse. Said he couldnt just keep doing messed up hats. Told me to keep the first one. Charged me $36.03 for a damaged hat!!!!! I payed them $20.00 (not counting embroidery) for a $2.00 hat & they still screwed me!!!!! Go to a different Lids store or an entire different company.

Love t

Little expensive nice hats though

Nice Hats

They can now sew athletes signatures

Good hats

Its okay

Nice hats

Expensive but good

Hi there little boy

Great selection

Get hats

Prices to high

Good but it seems to me that there is not enough variety

Lots of variety of caps snap back caps open and closed and cleaning products for caps and ect