I have to admit that I waited several weeks after my visit to post this review. Ive been treated well before only to be disappointed with the results days later. No disappointment at all this time. EVERYONE was outstanding!!! I broke down north of Knoxville and limped my international to their shop. From the moment I arrived, to today, with my DPF system fixed, not only patched, but actually fixed!!!! I couldnt be more impressed or satisfied. I live in north Carolina, but wont hesitate to travel to Knoxville the next time I need anything done to my truck. Thank you Landmark!!!

Landmark is higher priced than every other alternative.. Is there more to say...? Go to Kenworth. Good day. 😁

Had an unbelievable experience at this service center. Brian and his team were absolutely amazing. Our semi had a bad fuel pump and we called and he was upfront and honest from the get go. He explained everything in detail and was very informative and patient. He came under the quote and a a day early. This shop is truly a one stop shop. I would recommend this shop to all.

Always professional and polite.This is where I bring my trucks for repairs. They always get er done and keep me up on timeline and cost.

If there was a zero thats what this place would get. This is the second time Ive been here but definitely the last time. There service manager never had time to talk always wants a call back nine but never calls back

Best staff at a service center that you will ever come by.Easy in and out and they dont have you standing around all day. In short....all around great country folks..👍🏽👍🏽

Was down for a week but they fixed the issues with egr cooler and bendix system. Only issue I personally have is that my carhartt hoodie was stolen off the front passenger seat of my truck and the few belongings left in that seat where thrown behind my refrigerator in the bunk.

So glad you were open on Saturday to get fuel filters for our RV. Thought we had a spare but now we have a new one and a spare! Dude in parts was super nice too btw. Thanks again.

Called ahead to have my lights looked at and they got me right in with no hassle. When we determined that it couldnt be fixed until the next morning they offered me to just stay right in their lot and offered me use of their trucker lounge and facilities. These guys and gals are THE most courteous and friendliest Ive ever encountered at any dealer shop. Ill go back anytime Im in the area with a problem. Thanks again!!!

Dropped off truck. Easy to get in and out

These people are the best! Any time Ive gone there, they get my truck in within a couple hours. It gets fixed right the first time. Highly recommend!

Good mechanic shop. Labor rates are not owner operator friendly. This is more for fleet shops. $160 an hour is crazy when I can go to a regular certified heavy truck mechanic for 85 an hour.

My friends brother is fighting for his life on a ventilator from Covid and this company took his truck and fired him today. Now he has no insurance. He worked for them for 20 years and was due to retire last year but stayed bc they asked him to. I’m hoping this company does the right thing and reverses this decision. We have to be better humans.

Ok,drivers if you need any kind of work done on your Big Trucks is I Strongly Highly Recommend Landmark International Dealership in Knoxville,TnMr.Greg & his Team got my LONESTAR in the Shop & got to work on it asap! And didnt beat around the Bush on it & no excuses like Ive heard from other shops before ! So Mr.Greg I Appreciate You & Your Excellent Staff for not Wasting Anytime !,So Thanks & God Bless You All & Keep up The Great Work!

I could never do business with a company that fires a 20 year employee while he is in ICU on a ventilator. Several folks reached out to the fb page but the company only deleted comments instead of addressing them. I would never trust them with my business.Editing to add, you have sunk to a new low. I sure hope you reap exactly what you have sown, because that is how it happens. Making these accusations are an unbelievable low, especially if you are implying it is an unconscious man that is fighting for his life.

NICE, CLEAN FACILITY AND FRIENDLY STAFF AND VERY HELPFUL. I WAS CHECKED IN QUICKLY AND BELIEVE IT OR NOT, WITH A SMILE.I HAVENT BEEN THERE IN YEARS BEFORE RECENTLY BUT I DO NOT REMEMBER IT BEING SUCH A PLEASANT VISIT...

Greatt service and people thumbs up

I cant recommend Landmark Trucks enough! Came in with an EGR problem, greeted with friendly and hospitable demeanors. They truly treated me, and everyone I saw come in, as they would treat family. The got me in and diagnosed within a couple of hours, informed me everything would be covered by warranty, and even volunteered to do an unrelated warranty campaign repair. I also had taillights non operational on my tractor that they gave me a couple different options of how to fix, and saved me a considerable amount of money!! If I break down again I could only hope its near these folks

Great Customer service and easy to work with, have been working with Ryan Self for a few months, and he gets stuff done for the dealership!

Too bad we can only give 5 stars. Super professional and very friendly. Had my truck done before it was promised. I will be back!! Thank you for getting me going again.

Great shop, stopped in for a quick repair, they are thorough and friendly

Great place with friendly and helpful staff.

Good service and very helpful. My first time there

Great customer service and they get you what you need!❤

Best place I know of for repairs on big trucks. Professional mechanics and professional experience.

Finally, after 2 agonizing months and 11 dealerships and shops I found a service department that listened to the issues the truck was having. I was worked in less then an hour and the Tech had issues diagnosed and repaired/calibrated within 4 hours. I want to thank everyone from the service desk to the Tech who listened to the issues and thought outside the box to get the truck back on the road.This will be the only International shop I will take the truck to.Thank you so much,Sally—Sweet Caroline Transportation Maricopa, AZ

I had a terrible experience at a different international dealership. I was stuck there for a week and ended up at Landmark, because the other dealership screwed up. Landmark got me in, corrected the error, and even made the other dealership pay for it. They were all extremely professional and efficient. Highly highly recommend

First like to thank Gregg for being patient with my company for payment. It was after closing and he stayed so I could get my truck. The drivers lounge is still open. They came in under the estimate and got me out same day. Provided a good experience.

Guys got my truck in and out in a speedy fashion. I always dread a breakdown, even more so when the repairs can only be performed by the dealership. The staff were very friendly and loved my road dog, (Princess the yorkie) and even gave her a toy to take with her. Ive had some of my drivers come through here, but it was a first for me and Im just glad that there are still people in the mechanical shops that get the job done expeditiously without haste, and extend their kindness within the same breath.

My company truck had a breakdown. I was towed to this dealer for repairs. The mechanic was skilled and quickly got me back to hauling equipment. The service writers I worked with were a true pleasure. Extremely nice folks.I really hope my truck doesnt break again. But, if it does, I hope Im close to this dealer.

Jacob and Calvin were quick, polite, and completed service is less time and less cost. Awesome. Excellent service and parts was so helpful even when I made mistake.

I want to thank everyone in the service department from the office, manager, to the technician for getting our Sweet Caroline up and running the way it should be. You are all fabulous and thanks for listening to Sally and doing the right thing and making her safe on the road again!

I was driving through Knoxville when I noticed my pinion seal was leaking on my front drive axle and I called these guys at 3:30 in the afternoon to see when they could get it done. They had me in by 6pm and were finished by 10:30pm and I made my delivery on time. The repair bill was light on the pocket book and everyone was very friendly and easy to work with.

Came to do a PM service on my 26ft international box truck. I was told that they can take my truck in within 2 hours to do the oil change. Waited over 2 hours and they never took it in. I had a pick up to do in 2 hours and went back to ask them on whats going on and they told me: the soonest they can take me is in 1 hr and oil change will take them another 2 hours!!!! THERE WAS NO TRUCKS AHEAD OF ME!!! WOW!!! very unprofessional. Took my truck and left from this BS shop

Ive been sitting here a week took them 4 days to look at my truck and was told by another driver that my truck wasnt even looked at on Friday she her self was going to go home cause they didnt know when her truck was going to be ready and she got in on Tuesday and she wasnt the only truck they put in that got her after me will NEVER come back... My truck is done 8 days later on a job that only took them 8 hours to complete but like the owner and Justin said you have to pay more for faster service but they say its first come first serve

They cant find the a.c. problem. They wont to charge another 2 hours for trying g to figure out whats wrong with it. I showed the pictures of whats freezing up on a c. Lines. Told them the problem is probley the flap door. Iz sticking. Not allowing air to pass thru. Did they check that first. No. Took truck out of their shop.

I deliver and pick up parts

Go ANYWHERE, but here!I was referred to Landmark by Workhorse as being an authorized dealer while seeking brake repairs on my W-22 chassis motorhome. I called them on Tuesday June 16th inquiring if they could replace brake pads & rotors and inspect for anything else it may need for a trip. They said they should be able to have it done within a day. I dropped it off on Wed 17th in the afternoon, was told it would be ready the following evening. I explained I needed it by Saturday June 20th for a trip, they said it should not be a problem.I called early afternoon Thursday to check in, they had the inspection done, would need rear brakes & pads also, but waiting on their parts department to price & locate parts. I informed them of 2 places locally that could have parts within a couple hours as I had already checked, the service advisor said he would pass the info on to the parts department.I had not heard back, so I had called again at 9pm asking if they had an estimate for me, being told Parts is still checking.I called again on Friday at 11:30am, still no estimate, waiting on Parts department. I asked if they could go to the parts department and find the hold-up and was told they would get it when Parts was ready. I explained that I needed the vehicle by end of day and it was already overdue. The advisor said hed call me back shortly after checking.Still no phone call, so I call back again on Friday at 4:45pm to the Parts department explaining my situation. They said Id need to talk to Service and transferred me to a very rude individual that said Yeah, so? at least 4 times about the situation they had put me in with no apologies. I then asked if I could pick up the motorhome and take it eslewhere, with him saying I dont see why not.Now, its 5pm on Friday and too late for me to get the job done eslewhere, unable to actually take the motorhome on my trip, but they dont care, its not their problem.I called on Saturday morning, told them to have the paperwork ready, that I would be there within an hour to pick it up. When arriving, the Advisor working asked what happened, I explained, he apologized, I told him it wasnt him that needed to. He said the behavior of the individuals involved what unacceptable, that hed have his manager call me, would reduce the cost to the bare minimum ($361.24 with zero parts and nothing to show for it... ABSURD!)Two weeks later, I still have not received an estimate, and the manager never called, and my phone number is correctly printed in the customer info on the invoice.Again, Go ANYWHERE but here.

We recently had new shocks put on our 2017 Lonestar, like a week ago, and discovered one was loose on the front axle. We called these guys and they told us to come on in. Turns out there was a washer missing. Had it fixed in 5 minutes and had us back on the road! Good job guys!

Thank you for all that you do for your employees, customers and community.

Parts was a big help. And had parts for. My 2001. Engine I. Was happy. Thanks landmark

Worked with us to get us out of bind.

Got what we needed when lots of places didnt have it.

Adequate service.you must go out of building and find a location for cell service.

I went there to diagnose and inspect the truck. Prices seemed to me expensive. On the street there are many different trucks for sale and leasing .. There was one black exclusive truck, inside the salon of red leather, cool .. A lot of places to inspect the machines. There are rooms for drivers with all amenities, drinks, coffee ... sofas and more .. By the way, this center requires mechanics to work ..

I took my truck in for a egr value stay 2 nights and on the 3rd day I was told my truck was ready pull out the lot and I heard a loud noise took the truck back and found out the mechanic put the wrong bolts in I ended up saying another night at a hotel. I asked the shop if they could either reimburse me or go half with me on the room even though it was their err they said unfortunately NO so I paid $77 hotel fee and lost out on a $1000 load

WARNING O/O DO NOT BRING YOUR TRUCK HERE. THE SERVICE DEPT WILL DO THERE VERY BEST TO GET AS MUCH MONEY OUT OF YOU AS POSSIBLE. THESE PEOPLE SMILED IN FACE THEN RIPPED ME OFF WITH A NEARLY A $900 THERMOSTAT REPLACEMENT. THE LADY AND THE 2 MEN ARE THEIVES. WARNING TO ALL MY O/O BROTHERS.

Chad was awesome to work with in the rental department

Our International RV broke down traveling through Tennessee. Sonya at Landmark has been wonderful to do business with. She has stayed in contact with us letting us know what’s going on and working with us every way possible.

Air Compressor went out on truck, Spoke with Steven. Had truck towed that day and Steven and his crew had our truck on the road next day. I have never been so impressed with the outstanding service that was received by them. Would highly recommend if you are in need of repair to take your vehicle here. Would just like to say thanks again for all your help.

Great place to get parts really good customer service fair prices. Parts and services are mainly for big rigs and heavy and medium duty trailers

I wish I had seen the bad reviews before I took my truck to these thieves!I doubt they spent 30 minutes looking at my truck, told me they could not diagnose anything on my truck and charged me $352 = $160 per hour @ 2 hours plus a $32 hazard fee! I asked to discuss this with the manager and he refused to even speak with me! I am disputing this payment with my CC company.I hope International reads all there terrible reviews and takes away their franchise!Woody D.

Quick service and a bit pricey.

I used this place last year and didnt run into all the issues Im having this time . In 2days Ill be down 2 weeks an Im looking at over 10k in repairs but the worst part is, they dont even know whats wrong with my truck yet . They havent been able to get to that part of the diagnosis yet. This kinda down time with no end in sight is super critical for a small time owner op and its unacceptable

I was going through the mountains and lost my jake brake and my company sent me here and I called in this morning and they said they would try to work me in this afternoon and they finally got it in and found the issue to be an electrical and they are still trying to find it so had to get a hotel room for the night and hope it is fixed by the morning. The service department people are very helpful and friendly. I would recommend this repair shop to anyone any day of the week.

Go somewhere else as fast as you can. Justin, the service manager there, will let things happen to your truck while it is there and then want to charge you to fix what was damage from their employees. They will screw you over as must as they can. Just spent $15,000 there for a engine then they didnt want to fix my condenser that was damaged in the 4 months while the truck was there. Which that in it self is way to long to have the work done. They are very slow. I will NEVER take anything back over to this thieving place.

The guys at landmark are awesome. Very knowledgeable in the parts department. Thanks for your help on our 06 4300.

Great place to do business very nice people

Landmarks mobile service is a step above. Danny and the techs always take a personal interest in our companys needs and make sure we are back on the road as quickly as posible. I prefer this mobile service for maintenance and repairs over other shops in this area any day.Tracy Collier

Friendly professional staff and mechanics. As a driver, not only was my company kept up to date with the status of the repairs. They contacted myself as well. I would recommend Landmark to any company and or IC drivers.

Went to buy a truck they had on the web for sale found truck couldnt find a salesman so left bought from mhc

Sat at dealership for two days, left with flea/tick infestation. Its been over a month. Ive bombed and sprayed as well as continuously wash, dry, vacuum seal every piece of linen daily (which is not easy to do over the road). Thank you for ruining my spring/summer.

Great parts department we use them often

Outstanding sales and service. They stand behind their sales and work. Steve Miracle has been great.

They are theives!!! I was there only for oil service and changing filters...over the phone they said to i can come,first i wait 4 hours and than 3 hours for oil service.THEY CHARGE ME FOR LABOR 3 HOURS 163$!!! 3 hours for oil changing!!!Thats a 20min job. Total 545$ oil change and 2 filters on box truck.

Took good care of us helpful staff everyone was very professional and courteous

GREAT MECHANICS AND STAFF BEST SERVICE I EVER RECEIVED FOR REPAIRS TO MY TRACTOR

Called landmark after calling many others, and they said they had the turbo no one else did. Got up there and two hours later they realize they dont have the turbo n never did!!!!! I talked to there manager about it n they said would eat freight to get tmrw, but sorry otherwise. No bid deal to them. Oh and mister owner dont reply with the garbage I see u respond....well be happy to address your issues, tried that and failed miserably. LOUSY NO GOOD SCOUNDRELS!!!!!!!

If you can get your truck to another dealer DONT GO TO KNOXVILLE. They were rude and unhelpful. I was told they couldnt give me information on my 07 Prostar even with my vin. I doubt they know what they are doing.

The parts department was very helpful with everything I needed for my truck

Great people! Fast service and quality work

Was towed in with a brake issue on a brand new truck, staff is very nice and helpful. Unfortunately not any drop area for trailers. Was directed down to their trailer shop a block east.

Decent selction of extras. Nice storeroom. And helpful customer service.

Just simply outstanding...

Great employees very helpful Terry is a know all about parts

No problem

Been doing business at Landmark over 30 years now ...

Great place to have your big truck worked on

Always very professional.

The parts department is always helpful, knowledgeable, and provides great customer service.

They have the parts that I need and staff is helpful and professional

Service department was great!

Great service, Fast paced.

Wonderful customer service!

The service writer was rude and very unprofessional, everyone else that I interacted where helpful, my personal opinion is she has no business talking to customers.

Good people, get you in and out quick

This is a very nice trucking company!

Great parts department with a friendly staff

Great service and friendly staff

Fair price good service

They cannot even answer the phone! they are useless! They have NO service to complain about!!!

I recently posted a 1 star review without contacting the appropriate individuals after sending 1 email I was contacted and told how I could be accommodated for the issue I explain in my review so I apologize to the entire landmark international of Knoxville, they gave me a full refund which accommodated me for the extra night I paid for to stay at an hotel

Convenient cool people

I have friends that work there. My mom, my Uncle.

Needs better parking.

Very nice driver lounge.

Awesome shop in fast and fixed !!!

Took care of a problem that no one else could

Good service

Good parts