Great coupon for an alignment. Had to remind them to apply it; invoice did not reflect it. Ads that play when you are on hold clearly state that everyone gets a loaner car. In spite of the $99 we paid when we bought the car, no loaner would be available for a month. When my husband and I brought two cars up, I parked directly behind a loaner vehicle. (See pic of loaner #20.) BTW, don’t expect the loaner vehicles to be nice test drive cars. Stained seats, garbage left. But it would’ve been better than driving two cars up to Kia. The service technicians were very nice and got the car done quickly. The customer service phone rep was empathetic. A salesman was also friendly and attentive. Manager listened politely but proposed no solution.

Excellent experience from beginning to end. Exceptional customer service. Very patient and thoughtful. I was second guessing myself the whole time. The responses received were reassuring. I am glad and thankful for such professionalism, thoughtfulness and mixed with patience. Great dealership.

Our experience with Kia has always been good as the gentleman who took care of us has moved locations and he always gave excellent customer service as well as communicated clearly and never there was any misinformed information. Our recent visit was the exact opposite and I think its important to communicate clearly as well as provide excellent customer service to all customers. The manager had took care of us and was on top of things and Im hoping we do not experience this type of visit again, as we have enjoyed Kia and have always been taken care of in the past and would like to continue great experiences in the future.

This was the first time we’ve used the service dept here since purchasing our daughters car. She came home Monday and said her steering wheel was making a funny noise. I called the service dept and they were pretty sure they knew what the issue was. I took the car over and got there just before they closed. They called about 9 the next morning to let me know it was fixed! I had been in a complete panic about how she was going to get to her off campus class while I had to work so them being able to fix it so fast was a true blessing!

The entire experience was almost perfect. My payments are considerably higher than what I wanted, but I also went brand new and I had planned to purchase a used vehicle. My salesman, James Gordon, was very polite and professional and left me feeling as if the universe put him in my path. Thanks for an incredible purchasing experience and enlightening conversation!

10/10 would recommend Rusty Wallace Kia to anyone! Scott Stiff is one of the best car salesmen I have ever worked with. He was very accommodating to our needs and was never pushy. I am one of those people who hates car shopping and has a hard time finding what I want. He was more than willing to show and test drive anything I asked for. I never felt uncomfortable or like I was being forced into anything. During the financing and paperwork Caleb Johnson described and answered all of our questions. He was very helpful and knowledgeable. There is no doubt we will be returning customers.

Very happy with the customer service. Didnt feel pushed or rushed, and all questions were answered well. Quick service on oil changes/tire rotation. I recommend Rusty Wallace Kia to anyone looking for a new vehicle.

The appointment time was met perfectly… The representatives were informative and clear with everything that was going to happen… The estimated time I was given far exceeded the time it took for the repair… I was given a courtesy ride down the street to shop while I waited and I was picked up promptly when the repair was completed…The experience from beginning to end was so seamless and flawless it was though it was scripted…

We have a 2020 Kia Sorento and a 2022 Kia Sportage and this is the only place we trust to service our vehicles. They offer exceptional customer service and reliability when performing routine maintenance. John, our recent service technician was awesome.

Brandon B was very nice and patient with me, as anxious as I was waiting on my Telluride to arrive. The whole process was fairly quick, and they made signing final papers convenient. Thank you for helping me get what I actually wanted, rather than being like Parkside Kia and charging insane markups, and trying to talk me into something I didn’t want. I’m in love with my Telluride SX.

Too busy!! Friendly staff in service but could not get return call after leaving a message on many attempts. Rarely would they answer the phone so messages were the only option. Very frustrating.Work was done to our satisfaction although it took much longer than promised due to shipping delays. We waited weeks for a one day repair.

We always get great service at RW off of Callahan. Theyve also really stepped up the waiting area, and its honestly a pretty enjoyable wait. The service department is thorough, but weve never been pressured into unneeded work, they are fairly priced, and our car always feels like new when theyre finished

Rusty Wallace Kia of Knoxville is hands down the best place I’ve gone to to purchase and service my car. We have bought our last 5 cars there. And every one that needs an oil change or tire rotation, or if something does become an issue, they are there to take care of it. They’re the best

This was my second visit to the Service Department if Rusty Wallace Kia on Callahan. Let me start by saying the young man that does the check in has a humble and sweet spirit. He makes you feel welcomed when you get out of your car.The service Representatives are the same. They review what your service needs are with a smile and are very professional.The waiting area and snacks are a plus while you wait. It’s always well stocked with a variety of goodies and there’s plenty of seating while you wait.The best overall is the QUALITY of service… I’ll say it’s TOP NOTCH. I haven’t had any major problems with my new KIA soul ( Just regular maintenance) but they get the job done and in a timely manner.Way to go Guys !!!!….. I give you an 11 out of 10 for going above and beyond! 🥰🥰🥰

Brandon Belue and Jake are the best to deal with, this makes the second car I’ve purchased from Brandon within 2 years and I can’t say enough about this dealership and how they take care of the customer !!! Thanks Brandon you will see me again in the future ! Please go ask for Brandon you will not be sorry !

Second trip back, parts took awhile to come in. Fully explained this on first visit.Both recalls were addressed and fixed.Oil changed, washed. Everything went fine. Would recommend service department!

Communicative and professional.Got me in and out quickly and answered all my questions.They were willing to go out of their way to get me prepped for a long road trip. Solid place!

Always prompt and courteous. Service is done in a timely manor.

Kenny Bowers was hands down the best salesman you could ask for! Straight forward on every question we had and made the process so easy. Would recommend him to anyone

I would recommend Rusty Wallace Kia to anyone. I had a great experience when shopping for my car. The salesman was James Gordon and he was a true blessing. They made my car buying pleasant and easy.

Had an awesome experience! Bought a brand new KIA Soul GT limited. Keith was our salesman and did a great job with us from beginning to end! They have customers for life! Go see the professionals at Rusty Wallace KIA!

We just moved to NC from Illinois. We purchased our Outback from a dealership in northern Illinois, have a had it serviced in central AND southern Illinois, and none of those dealerships offered the elite level of customer service that Prestige did. We were so impressed with the interaction and amenities they offered us. Tyler was very attentive and did a fantastic job at taking care of us. We will be back!

James Gordon was an amazing person as well as outstanding at his job! Easiest car purchase I have ever made! No haggling, very professional, and all around friendly. Answered any and all questions. I got the trade in value I wanted, the payment I wanted, and was in and out in an ample amount of time.Overall Outstanding!!

This was a great shopping experience for purchasing a new car. This dealership was very accommodating and was not too pushy. Lee Hersha was a great salesman. Again, not pushy or trying to suggest anything that we were not looking for. They really made us feel like family and were able to get us in the right car! I would definitely suggest purchasing your next car from the Kia dealership on Callahan!

All of the employees were nice to talk to; on the phone as well as in person(with exception of maybe the guy in express service.) Some were exceptionally friendly, and seemed genuine in their actions, unlike most dealerships. I loved that about my recent experience here. The only reason I can’t give a five star rating is the amount of time I was there. I was getting a tire changed. One tire! At first service sent me to the “express service”, saying that’s where I needed to go. When I drove there I was told they couldn’t do it because they didn’t have enough help, and sent me back to the service department. I was told it would take about 30 minutes. I was there between an hour and a half to two hours to replace a tire. The only reason I drove 25-30 minutes to the dealership was because of the warranty I had purchased from them and knowing they had the original tire in stock. It would have been a good experience, but for the excessively long wait time.

If you’re shopping for another car, I highly recommend checking with them first! The friendly, professional staff there made me feel very comfortable and took good care of me. My buying experience at Rusty Wallace Kia-Knoxville was great!

I had the pleasure of working with Kenny Bower and let me to yall that he is and will be the only person I will ever work with or recommend if anyone is in need of a new car. Kenny listened, was honest and transparent, and worked diligently to get me what I wanted for exactly how much I needed it to be. Buying a new car never seemed like a possibility to me and but I was desperate as my car was beyond repair. I went to other places before Kia and they ignored my budget and kept trying to sell me these outrageously expensive used cars. I came to Kenny and Kenny helped me get into a brand new, 2022 Kia Sportage and worked hard to get it in my budget. It is the first brand new car I have ever owned. I am so happy I trusted my gut and went to Kia and Kenny was the first person to help me. He made this nervous, emotional girl that walked into Kia a VERY happy and excited girl as I left. Words cant express how much I appreciate him and the Kia team. Just so we are clear, go to KENNY. Kenny Kenny Kenny. I will repeat this over and over to anyone and everyone until they go to him! ;)

We bought from James Gordon and had an excellent experience. We loved the way he talked about God and we felt like we could really trust him. He was such a good guy and we will definitely buy from him again.

I recently purchased a new Kia Soul and worked with Brandon B. The experience was very easy, with no pressure or irritation. Brandon communicated with me promptly and via my preferred channels. He was super helpful and he is a very nice guy! It will (hopefully) be a long time until I am in the market for another car, but I wouldnt hesitate to go back to this dealership and dealer. In the meantime, I look forward to taking my car in for regular maintenance there.

Everyone at the dealership was friendly and helpful. We began by stopping by one day to drive several vehicles. I felt no pressure to purchase at that time. We looked at many different dealerships, but just kept coming back to Rusty Wallace. I called ahead to make an appointment and we when arrived the salesman was ready to help us buy the car we had been looking for. He was informative and friendly. The entire buying process was quick and easy. We were in an out in no time with a great deal! I’ve purchased several cars from them in the past and will continue to buy from them. I highly recommend Rusty Wallace Kia of Knoxville.

We had the pleasure of working with Tushar Shah after I initially inquired about some vehicles online. Tushar was very prompt in contacting me, and we were able to quickly and easily set up an appointment for the next day.We are not the type to just go browsing car lots and simply settle on something, when it comes time to purchase new vehicles. Instead, we usually do our research, figure out exactly what we want, and then we go find it.In our case, my wife narrowed down some very specific things she wanted which basically narrowed us down to one specific vehicle: a 2020 Kia Sorento in Black, V6, and AWD. We drove down (about an hour and and a half drive from our home) to meet with Tushar, and we were able to find exactly what she wanted and make a deal.I feel like they gave us a fair trade in for our old vehicle, and everyone at the dealer was very pleasant to deal with. The fact that they offer a 200k mile powertrain warranty on new vehicles was certainly a selling point, and makes me feel comfortable about such a long term purchase. We hope to keep this vehicle for many years, and I was assured in writing that the service did not have to be done by Rusty Wallace dealerships, as we live well over an hour away in KY. So that was comforting.We love the car, my wife especially. We owned a 2012 Sorento years ago, and the few complaints we had with it seem to have been rectified in the newer models. I will definitely recommed to anyone looking for a new car to seriously consider Kia, and to check out this dealership.Hit up Tushar if you get the chance! Hes a great guy to deal with. Also happens to have impeccable taste in music.

Our salesman was James Gordon III. He was pleasant, kind, helpful, funny. He did everything we asked. We had him running because of our many questions and requests, and he always had a smile on his face. He was never pushy. This is the man you want to buy a car from. Thank you James.

I received great customer service from the service department. My appointment took longer than anticipated, but the service department team kept me informed and were very kind and apologetic.

Service was excellent !! They made you very comfortable while you wait & the wait was Not long. They are very prompt & thorough. I drive 1 1/2 hours just to use Rusty Wallace KIA . They are worth it!!

The staff at Rusty Wallace Kia on Callahan Drive in Knoxville Tennessee is courteous professional and very very understanding and they do everything in their power and their ability to make sure each customer is totally totally satisfied and their needs are met

James G was wonderful to work with! I’ve known him for several years now and he’s one of the best human beings I have ever had the pleasure to meet. He was very knowledgeable with the vehicles and helped me to get what I needed. He went above and beyond and even helped me sync my phone up (which meant a lot because I am not tech savvy). I recommend Rusty Wallace Kia of Knoxville and definitely see James!!

You need to get some people in the detail sept that want to work and not play this is the longest I have ever had to wait on my vehicle

All in all a good experience, when I called to make the appointment I gave them all the details of what needed to be done and they typed it in their computer and also looking up the VIN number, and when we dropped the car off it was like “ok what do you want done to the car” So now I have to explain it all over again. Just look it up in the computer please.

This was by far my best experience car buying! The salesman was amazing and was very kind, helpful, and not pushy! Definitely recommend working with James Gordon!!!

2nd Reschedule recall appt. Had to reschedule 3rd time no parts. Did replace my headlight quickly.

Lee Hersha was my sales rep & he went above and beyond for me. I’m in love with my new car.. thank you so much! I’ll always recommend Rusty Wallace Kia in Knox! The whole staff was so friendly, truly a great experience to buy a car here!

I have always had friendly, prompt service & been happy with the work done.

We wanted to buy a new Kia Carnival SX and learned that they are in short supply. We were connected with Kenny Bower, who told us that he would let us know when any new Carnivals were arriving. Kenny stayed in touch with us periodically. When a Carnival SX finally arrived, Kenny contacted us immediately. We showed up that day. Kenny invested a lot of time in answering our questions. We negotiated a fair price, and we were quoted a generous amount for our trade-in Kia. We then slept on it and came in the next morning to buy the Carnival. Kenny consulted us well, and we feel we received the best deal and the best vehicle for our money. He even graciously bought us lunch while we finalized the paperwork. We are very happy and would buy with Kenny again.

I highly recommend seeing Keith at Rusty Wallace Kia of Knoxville. He was very professional, knowledgeable and attentive to what I was looking for. The sale was painless and quick. I won’t buy a car from anyone else.

The gentleman that gathered my information, about what I needed, was very nice. There was just plenty of seats available while i waited & I didn’t have to wait a long time for the service department to get finished with our car. There’s only one thing that puzzled me. On the receipt papers, it stated that the oil they used was upon my request. The gentleman just told me what kind of oil our car uses and I just said ok. I really hope they didn’t charge extra, since it said “Customer’s request”, cause I didn’t request it. I just agreed

Timothy Walsh and the other service department staff members went above and beyond to make this my most positive experience so far at any KIA location. I was immediately greeted upon my arrival with friendly service. I was given the exact time my vehicle would be ready. The waiting area was clean, with complimentary coffee and water, charging station, and a TV that was not too loud. I was informed of the results of my multi-point inspection and for the very first time ever in my life, I was not advised that my car needed additional work ASAP! I was escorted to my car, my seats/mirror were in the same positions as I had left them, and my car was super clean from the complimentary car wash. Thank you Rusty Wallace KIA of Knoxville service department for providing such exceptional service!

Service rep was very courteous and attentive. He came out to apprise us on the status of the work during our wait.

We had a great experience. Drove all the way from Nashville, because they were the only dealer with the vehicles we wanted on the lot. They was zero pressure to buy. They didnt have an insane markup over MSRP. Lee was our salesman. He was thorough without pressuring. He made sure the specific car we were coming to look at was available for us as soon as we got there.

I couldn’t ask for a better salesman than Brandon Belue.. We have purchased 2 Kia Sorento from Rusty Wallace Kia and both times Brandon was our salesman. The Rusty Wallace Kia family was extremely nice and very knowledgeable. We highly recommend you ask for Brandon Belue.

Paul our salesman and Jason our sales manager did a great job with assisting us! The team was helpful in meeting our goals for a new car. 👍

I have taken my Kia to Rusty Wallace for service since I bought it in 2011. I like having all my service history at one place and Im diligent with my checkups and oil changes, so theyve been responsible for a lot of repairs/appointments since then. I have never had a bad experience and everyone is always not only helpful, but truly friendly.

Very professional and helpful. Was willing to shuttle me to the dealership to pick up my car when it was ready. Comfortable waiting area

The service department took excellent care of me when a fuse was recalled on my 2021 Sportage. They got me an appointment in just 2 days and they did my oil change at the same time

Had a wonderful experience at Rusty Wallace Kia! My salesman Dare was GREAT!!!! Found me the perfect car (Kia Soul) and got me an AMAZING deal plus he has a totally rad beard. He also helped me take care of returning my rental car! One of the most stress free car buying experiences of my life. If your planning on buying a care let Dare hook you up.

James Gordon is amazing! 2nd Kia vehicle I have purchased from him.

My salesman James Gordon was the best! He guided me through the car buying experience with ease and grace. He gave the opportunity to see and read all the forms that needed signed. I highly recommend using this dealership. Nice clean cars. Great buying experience.

The staff was very friendly. I was very impressed and I will consider this dealership for my next vehicle purchase.

Mr. Brandon was very professional and courteous with myself and my son. Him, along with Mgr Mr Jason, really made it a good experience. I feel very comfortable with my son driving a reliable Kia vehicle, protected with an amazing warranty! Thank you!

Everyone was kind and courteous, the sale went really smooth and they had me in and out in no time.

Awesome service and very professional staff. Russel was our sales person and he was great!

Lee Hersha helped me so much. I was looking for someone to help me find my first car and I’m so thankful I found him to help me. He did an exceptional job keeping up with me and everything. Thank you

Russell Montgomery was great and I enjoyed the experience.

They ran me around in circles for over a week saying they would fix my car when the parts came in & they never did. the parts were on back order and i was never told that until i went to the dealership to take my un-fixed car to a different dealership. i was told that it would take 3-4 days for the parts to be in and my car would be fixed and i was fine with that. it has now been two weeks and they have not called me back to tell me that parts are in so my vehicle can be fixed. i will not be returning to this dealership for any repairs or to buy a vehicle.

I was due my regular oil change/maintenance on my 2018 Kia. As always the staff as friendly, helpful, informative, knowledgeable, etc. It took less than an hour for the service to be completed. The ONLY reason I didnt give this 5 stars was because I was told (and the receipt showed) the service included a tire rotation. When I returned home, I noticed the rear tires were in the same spot. I know this because last month I had to get the left rear tire plugged and the shop that did this, put a silver valve stem cover instead of the factory black ones. I looked at the right rear and saw a small scuff mark on the rim, which was there pre service.

Great experience purchasing a car from Rusty Wallace of Knoxville. Drove from Johnson City some 90+ miles away to purchase here. Staff was extremely friendly and professional.

Had a great experience buying a vehicle at Rusty Wallace Kia! Tushar Sha our salesman was very personable and honest. He gave every effort to make sure we got what we wanted. I would recommend RW Kia if you are in the market for a Kia vehicle. Make sure you see Tushar he is awesome and will help you in every way he can.

Best experience Ive had the commication was awesome i would say the best buying experience they sale good cars

I purchased a new 2017 Kia Sorento from Parkside Kia (B I G mistake). I began to have issues with a check engine light that they werent very interested in resolving (but thats for a different review) at the recommendation of my brother I found myself working with Rusty Wallace Kia of Knoxville back in March of this year. The service department was phenomenal.Jonathan put ALOT of work into coordinating service and researching warranty options for coverage on the issues. After getting my car back it developed some minor issues and it was covered without a question due to the previous work from the service department.Just last week my check engine light came back on and I was pretty frustrated with my car and the level of safety (or lack there of) in driving the car almost 100 miles a day for work. I just so happen to receive a call from RWK for a survey for the service department. I explained my car was back to square one, the young lady wanted to get me connected to someone so much that we didnt even get to discuss how amazing Jonathan and the entire service department was!After setting a appointment up the Friday evening I had pretty much decided I was not coming home with the same car. I arrived Friday to find Jonathan getting ready to go home for the day. I told him I was ready to consider trading my car and he assured me that no matter the outcome he would work to get my car fixed and not to worry.Next I met Kenny and Mike over in the showroom. I explained very quickly that I had no interest in the BS that comes along with buying a car and so we began the journey. Kenny is fantastic, hes laid back, not the stereotypical pushy salesman that is often encountered. Mike completed the appraisal on my car as I shopped around with Kenny. Kenny and Mike saw to it that I had the best experience possible in purchasing a new car.Ben who handled the financing portion was wonderful!These gentlemen were very customer service centered and all around fantastic people.I never needed to be sold on another Kia, I loved my car but wasnt interested in continuing the headache of coordinating other transportation options with family and friends (I live an hour away). If I could select more than 5 stars, I would. If you are unsure where to go, let me be clear. I highly recommend visiting the guys at Rusty Wallace Kia of Knoxville! Almost one week later, I love my 2022 Kia Sportage Nightfall more and more each day! Go see the good guys and let them put you in a great vehicle!

My son and I went to Kia last night looking for a new car for me . We were greeted by Russell . He asked what our price range was and what payment we would like to be at. He asked if we had any cars in mind I told him I was interested in the soul. I wanted better mileage but my son wanted lower miles. He showed us several souls and the Sportage. So we picked one of each and took them on a test drive. I decided I liked the soul better. We went in ran credit and all that stuff. Russell was very nice . very friendly sat and talked and joked with us while we waited. The process wasnt to bad or long. We were never pressured into spending more or looking at something I wasnt interested in. I was listened to and helped with what I wanted and the soul he showed us was a fantastic deal and a great buy. So far Im very happy with the purchase and would definitely recommend going and seeing Russell and I would definitely be back for a future purchase.

Service department very organized and very professional. Never a problem getting in for maintenance or repairs without appointment.

We can always count on Rusty Wallace KIA, whether it be sales or service. Remo managed the purchase of our third KIA Sorento and Jonathan provides stellar service and follow-up in the service department.

Thank you so much. We were traveling from Kentucky to Florida and the drivers window malfunctioned. Chris in the service department was awesome. They diagnosed the issue and had the window motor replaced in a little over an hour.

They always do such a great job getting you in and out. They make you feel welcome and at home.

Salesman, Paul McMahan, was very helpful as we made decision on which car to purchase. We felt no pressure and were offered refreshments as we were making arrangements and waiting for car to be gassed and cleaned. Mr. McMahan, explained features to us and said that we could stop by dealer if we had any questions about them/or how to use them properly. He also explained the service schedule and warranty information. Mr. McMahan was exceptionally nice to us. He was very helpful without the hard sell that we sometimes have with a salesman. We appreciated his patience and kindness.

Brandon was AMAZING! He helped us pick a brand 2022 Kia Sportage in our range. He didn’t push for anything to expensive and was so knowledgeable! We appreciate you Brandon!

Great experience. Ask for Nick! You’ll have a great car-buying experience.

They are such a wonderful dealership. Great people, great service. Definitely recommend.

Paul was very friendly and accommodating to my financial situation! Everyone there was supportive to my needs including Paul, Rebekah, Tony, and Caleb! And it was super cool to meet and talk with Mike!

Great experience! Brandon got us exactly what we wanted and within our budget! I highly recommend KIA of Knoxville!!! We are loving our new 2022 KIA Sportage!!!

Our Sales guy (Nick) was outstanding.

Made an appointment with a staffperson identified as Customer Service: Sales to test drive a Sorento Hybrid only to arrive and find the vehicle was already sold.Classic bait-and-switch. Staff tried to show me a different vehicle.Staffperson knew I was driving over from Asheville - 5 hours round-trip.Staffperson did not tell me it could be sold before I got there.Staffperson did not tell me that I could have made a deposit to hold the vehicle until I got there.Staffperson then avoided me and directed a new salesperson to tell me the bad news that the vehicle was sold.Staffperson behaved unprofessionally and seems to have no moral compass.Total waste of my time.Rusty Wallace Kia doesnt post reviews with ZERO stars, so I had to give them one.

Very disappointed!! Took my car in for oil change and tire rotation. My tire pressure warning light came on while I was driving to the dealership that morning so I had them check the tires. A nail was found in the front tire and I instructed them to plug it. After my service was complete, I noticed once I got home that the front driver tire which had mud on it from the day before was still on the front driver side (that was the only tire that had mud on it when I dropped it off). This meant the tires were NOT rotated. I called the dealership and double checked on this, was told that I had indeed paid for that and I told them my discovery. They double checked with the tech who said they had moved the front passenger tire only to the back since it was a plugged tire and felt the other tires were wearing well so did not do a full rotation. I paid for a FULL tire rotation and didn’t get it. Wonder how often this happens and the customer is not aware?!?! This is shotty service and poor practice. The service writer said she put it in my record that my next oil change is free, but I’m thinking now I need to mark my tires to make sure they are done. I also got a gas treatment on this visit....was that really put in my car, or was I just told they did it and charged for it??

The visit was just as I was told it would be...Satisfied with workVehicle was ready sooner than I thoughtPaperwork was readyCar had been washedDealership person [Tim] brought my car to me when leaving

5. Stars they were awesomeSalesman was TSASH HE WAS GREAT

Impressed with delivery of car exact time scheduled

Accommodated my schedule and we’re efficient

I just had my oil changed and an inspection and Perry and Allison had me in and out super fast! Great service!

John in service went out of his way to help my daughter with a warranty repair on her Kia. He arranged to have her vehicle towed to their shop, made arrangements to get her a loaner car as soon as one became available and he called her several times to keep her posted on the progress of the repair. I appreciated very much that they treated her with respect and did not treat her like she didnt know what she was talking about which is the service, or lack thereof, that she received at the Kia dealership on Alcoa Hwy. Thank you John!

This was my first time using the Oil express center. I was out the door in less than an hour. My best guess is that it will out take 30 to 45 minutes depending on if you select the complimentary car wash. It was raining, so I did not get my car washed. They had technical difficulties today (the inter net was down), which I suspect is not typical. My car didn’t get worked on until about 30 minute after I arrived. I would probably given 5 stars without the delay. Definitely I will use this service again.

Awesome experience with Rusty Wallace Kia! Tony and Brandon were great to work with and made the process quick and easy. I love my new 2022 Kia Stinger and will always recommend Rusty Wallace Kia!

Always great to work with Rusty Wallace Kia! This is our 3rd vehicle from them and they never disappoint!

Best buying experience I’ve ever had, friendliest staff by far I highly recommend salesman Kenny bower quick efficient and highly intelligent about the Kia brand

I’ve never written a review for anything else before but I wanted it to be known how well I was treated by John in the service center. We had some issues with our Kia Optima over the weekend and John had a tow truck there Monday morning to pick up the vehicle and had us a loaner car the next day and before the week was over we were back in our vehicle. Extremely quick! Kept us updated on the hole process. Because of John’s service and the service from Rusty Wallace Kia we will always own a Kia!

When you a oil change my Carr takes a 5w 20 and they put a 5w 30 in it with out telling me they Sade after I sen the bill they Sade that 5w 30 was there standard oil for Carr and denent ask of nothing

Very friendly and accommodating staff. Would definitely recommend going here for service over Parkside Kia.

Tim in the Service Dept was great. Whole oil change experience exceeded my expectations and much better then other car dealerships I’ve been too.

We went to RW Kia looking for a bigger car for our growing family and James helped us find it! We were greeted quickly and friendly and James (who is AMAZING!!) worked with us honestly and straightforward. We knew exactly what we were getting with no hidden agendas. The entire process was seamless, quick, and stress FREE! We DEFINITELY be back to purchase another car for my husband soon and can’t recommend this place enough! (Next time I promise to do karaoke!)

Very courteous and efficient. Service completed ahead of estimated time frame. Escorted me to my vehicle.

I WENT YESTERDAY TO GET A OIL CHANGE AND WASH ON MY 2021 KIA SELTOS. THIS IS THE SECOND OIL CHANGE ON MY VEHICLE. WHILE THERE THEY SAID THERE WAS AN UPDATE ON MY VEHICLE AND WANTED TO KNOW IF I WANTED IT DONE WHILE I WAS THERE AND OF COURSE I SAID YES. THEY TOLD ME THAT IT WAS COMPLETED OIL WASH AND THE UPDATE. WHEN I GOT MY CAR BACK I HAD TO GO BACK TO WORK BUT DIDNT NOTICE TILL I WAS GETTING READY TO GO HOME THAT IT WAS NOT WASHED. I FIGURED OUT THAT IT IS NOT PART OF THE OIL CHANGE COST. THE PEOPLE THAT DOES THE CAR WASHING ARE NOT EMPLOYED BY KIA. STILL KEEPING THIS IN MIND IT JUST MAKES YOU WONDER DID THE OIL GET CHANGED AND DID THE UPDATE GET DONE??????JUST MAKES YOU WONDER, ANYONE CAN CHANGE A STICKER ON THE WINDOW FOR THE REMINDER. I HAVE BOUGHT SEVERAL VEHICLES FROM THEM AND HAVE NEVER GOT SERVICE LIKE THIS BEFORE.I DID CALL THEM BACK ON THIS AND THEY TOLD ME TO BRING IT BACK AND THEY WOULD WASH IT. I LIVE 60 MILES AWAY. DID THEY OR DID THEY NOT DO THE SERVICE?????WHO KNOWS

I had the greatest AND easiest car buying experience today at Rusty Wallace Kia. The new car is wonderful & operates like a dream, I changed my mind a few times about the color 😁! The only thing better than the new car is the truly fantastic customer service from James Gordon, Tony & Ben! You 3 guys are what will have me recommending RW Kia on Callahan!