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National Auto Warehouse
11060 Terrapin Station Ln, Knoxville, TN 37932, United States
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National Auto Warehouse
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Ru
Review №1

We had a great experience buying a car here. We drove 3 hours for a specific car that didnt work out but they had another car that worked for us as well. They let us do a thorough inspection of the car and had the mechanic walk through anything we found, which wasnt much. They were very honest with us and we didnt feel we were getting sold on anything we didnt want. It was no pressure which was great. Brent and Rachel were both very nice and easy easy to work with.

Vi
Review №2

My husband and I bought a Mini from here this weekend and we had an amazing experience. Mike was very professional and went above and beyond to ensure we had a great experience. We even had some maintenance issues with the car we bought and he fixed the issue for free before we left to drive back home. Would 100% recommend.

Kr
Review №3

Staff was helpful and patient while I waited for my bank check! Great price for my Nissan so no haggling. Rachel was very friendly and great to work with! Thank you, would recommend to anyone!

to
Review №4

Amazing people, they told me about a issue car had and fixed for free, had to wait on parts, in the mean while car had another issue that I didnt tell them about because they was so good to me but they seen and fixed for free too. If I ever go for another used car it will be there.

Da
Review №5

Great place to buy a used car from. Very reasonable prices. Thanks

Ty
Review №6

Im here buying a car right now. They operate differently here. Not once have I felt pressured.

jo
Review №7

Nice folks, no pressure. Paperwork was done in 20 minutes! Im happy with the car.

R
Review №8

Owner was extremely patient and helpful. We were concerned about an older Jetta and he went out of his way to put it on a lift for us to see everything for ourselves and answered all our questions. Went above and beyond to make sure the car was in top shape. No hassle and extremely knowledgeable. VERY fair pricing. Will definitely deal with again. Mike really knows his stuff. Hidden gem of Knoxville.

T
Review №9

Purchased a VW Tiguan SE from them four years ago from out of state and I’m still tearing up the asphalt with it. Love my ride and will always come back to National Auto Warehouse for future auto purchases. They know how to pick good reliable used cars that last for years to come.

Bi
Review №10

National Auto Warehouse delivered everything they promised.Rachel answered all of my questions, even sent photos to verify.Very pleased with my purchase, arranging transportation of auto took a little longer than I was expecting, but Rachel offered an alternative that worked out well. I will consider them for my next auto purchase

do
Review №11

Excellent experience! All staff very friendly and helpful. Mike was very knowledgeable about the car and very helpful with the whole process. Low pressure sale, we spent several hours just talking about cars in general before sealing the deal. Afterwords he took care of the upcoming required brake service as well as an oil change and other needs. Drove away very happy. Going to be going back for service and maintenance and will be checking with them at my next purchase.

Lu
Review №12

Very helpful and professional. Staid late to ensure my purchase, was available to any questions and concerns. Worked with me on pricing and trade in to make a great deal happy on both parties. Thank you for the great service

Au
Review №13

The inventory is very interesting and fully accessible on their website. Once arriving in person, it is easy to test drive the vehicle. The salespeople are intelligent and no-pressure. We are very pleased and highly recommend National Auto Warehouse.

Ja
Review №14

I just purchased a 2012 Golf from National Auto Warehouse and I could not be happier with the experience. I found the car online and completed most of the process through email. When I went to test drive, Brent was extremely helpful and the process could not have gone smoother. The entire experience was extremely comfortable. I will definitely be recommending National Auto Warehouse to my friends and family.

Ma
Review №15

Had to text several times just to get my questions answered. Told them I would come the next day to look at it around noon. They knew I was 2 hours away. Drove 2 hours with cash to possibly buy it. Got there just a little after they opened and they were selling the car. No contact to tell me not to come or even apologetic about it really. Was in the car business for 13 previously and that was bad business.

Vi
Review №16

Honest sellers, fair prices, i will be back again! We bought a vehicle almost a year ago, we havent had any problems with it at all, they dont pressure you at all, smooth transaction, deff recommended!

Jo
Review №17

Great! Brent was awesome, no pressure or other typical sales tactics. Honest and upfront about their vehicles. Will definitely use NAW again next time I am in the market for a ride.

Da
Review №18

Good people to work with. Car just as advertised with no surprises. Bought the car long distance which presented some risk, but seller had fully disclosed all items. Simple buying process with no hidden costs or fees: would recommend to anyone looking for a good used car.

An
Review №19

Really nice autos sedans, SUVs, foreign Mercedes-Benz they have Mazdas and Toyotas

Na
Review №20

I bought my first car from them two months ago. I have been very pleased with the entire experience. Brent in the office and Pete in the shop have been excellent to work with. A quality used car at a fair price and a company willing to stand behind its product. Ill be back.

Ma
Review №21

We recently bought a pick up truck here, and we had a GREAT experience from start to finish! I would recommend them to anyone. Everything was easy, done in a timely manner, and the family was friendly and personable. (Its a family owned business.) A few days later we had our mechanic look it over, and he found a few minor issues, all of which they (National Auto) fixed for us at no extra charge. We will definitely consider buying vehicles in the future here, when the time comes.

J
Review №22

We are very impressed with National Auto Warehouse. They actually have better service than many of the new car dealerships that we have dealt with. Even though we bought a car with higher miles, any issues that we have had were dealt with quickly. They even made sure that I had transportation while my car was in the shop. Seriously, what other used car dealership does that. They go above and beyond at keeping their customers happy. We would recommend this dealership to anyone! I would definitely buy another car from them with confidence.

Fr
Review №23

There so good great people very polite. they have great cars. i got a good deal. thanks again you all.

Jo
Review №24

I was searching for a car for my 21 yr old daughter - she had been very responsible and riding our old pick-up since she could drive. I found the vehicle on e-bay. The price was very good - I did a car check on the web and drove right out to take a look. From first to last the process at this family-owned business was friendly, helpful, straightforward and professional. I will happily start here if I am looking for another used vehicle.

Jo
Review №25

The personal experience received from the group at National Auto Warehouse was second to none. My wife and I were in the market for a new to us vehicle. We contacted National about a car that was listed in their inventory. Given the fact that we are located 5.5 hrs away, it was going to take some good planning in order to make our schedules work so that we could test the vehicle. We decided to place a deposit on a Monday so that the car we wanted to see was held until we could make the trek across the state the following Saturday. The Friday prior to our trip, we were notified by family members of a vehicle that was newly available for sale due to another family members health. The following day, the Saturday that we had planned to visit National, I called to inform them that we had decided to go a different route concerning our next vehicle. The staff was very understanding of the situation and promptly refunded our deposit with no questions asked. 1) National did not have to hold the vehicle for us but they did. 2) National could have sold the vehicle regardless of our deposit but they didnt. 3) National could have held a portion of the deposit since they had taken the vehicle off the market specifically for us but they didnt.National is a very personal, local feeling dealer that I would not have any concerns dealing with in the future.

Ta
Review №26

My experience at National Auto Warehouse was great!! Sydney worked really hard to get me into a the car of my choice and I am extremely thankful. Not to mention, the car runs like a champ and she made sure to keep in touch with me after my purchase to see how everything was going. The team is super nice and I could tell they were genuine. I would recommend anyone to try them out for your next vehicle!!

Do
Review №27

These guys are great! I am a straight shooter yall. I am a difficult person to deal with. I have no filter and you either like me or hate me. My father has been extensively searching the internet for a BMW 5 series or MB E-Class. We had been to several dealers in the are and none of the cars were as they were depicted on the ads. Enter NAW. The car was 100% exactly as described. Brent was upfront with an issue they were diagnosing, presenting 100% transparency on the deal. This was at closing. I told Brent that my father would like the car and I would go pick him up ASAP. Brent graciously waited for me to drive to Maryville and return, then test drive the car, and also explain the diagnosis and that NAW would ensure the car was 100% upon delivery. We left a very fair deposit to ensure we would purchase the car upon repair. These people operate differently. There is no hassle, there is no cover up, they allow all the time you want to look the car over. I will be back again.

Re
Review №28

We had a wonderful experience purchasing our new car with National Auto. It was a very easy process from finding the car we wanted on their website to a test drive to purchase. They were very nice and did not pressure or hassle us in any way. Definitely not the typical “car lot vibe”. If you are looking for an easy, low pressure buying environment with no sketchy sales practices or arm twisting, this is a good choice. We highly recommend this business and would work with them again happily.

Ch
Review №29

We had an excellent experience with this company. It was a very low pressure sale and we were impressed with the amount of knowledge the associates had with luxury imports. The Mercedes that we purchased was in superior condition and continues to serve as a reliable source of transportation. I give this company five stars because of the care given to us by this family owned company. They will be my first choice for auto purchases in the future.

Ch
Review №30

In Nov of 2010, I purchased a 2004 Ford F250 Lariat. Other than routine maintenance Ive not had any issues with my truck. I would definitely recommend NAW to anyone looking for a used vehicle. Their prices were great and the staff was top notch when it came to getting my truck ready for pick up. AAA+++

Pa
Review №31

Great to work with! Patient, professional, thorough... Explained everything well stop care of finishing details of the car. Two thumbs up. Thanks Brent and Rachel!

br
Review №32

These guys were very easy to deal with. I will say I am hard to deal with, in very to the point about stuff and between Brent and Mike this was a great experience. Will buy from them again if this Audi q7 ever wears out

Da
Review №33

Everyone was great, they were attentive and nice. The cars were good quality and prices were very fare.I will buy my next BMW from themThanks

Ju
Review №34

We have purchased 2 excellent vehicles from NAW. They are very patient with customers and extremely knowledgeable about all their vehicles for sale. They check the vehicles out and complete any maintenance on them prior to offering them for sale. Completing the paperwork portion of the purchase is easy and stress free. Purchasing a used car can be a scary experience but with these folks I’m confident I am getting a great vehicle at a great price. I will definitely buy from them again and recommend them to my friends/family.

Yv
Review №35

I purchased a car from NAW a few months ago, had a great experience.. the car works amazing! The salesman was super nice, HONEST and helpful will deffinately be back!!

Jo
Review №36

I had an incredible experience with National Auto Warehouse! I had visited several other dealerships already and had faced the typical pressuring salesmen, but I found none of that at National Auto Warehouse. They actually made my experience pleasurable from the minute I stepped on the lot. There was no pressure, they were honest with me, and they were more concerned about meeting my needs than making a sale. Theyll be the first place I go when I need another car, and I highly recommend them to anyone!

Er
Review №37

Great experience. Brent made the process of buying a car simple with no pressure like you would get from another dealer. I highly recommend National Auto Warehouse for anyone looking to purchase a quality used car.

ku
Review №38

This was our second used car purchase from NAW... highly recommend them for high quality vehicles and outstanding service. We will definitely go to them again when in the market.

Ja
Review №39

Very friendly, helpful, and honest people. I met Brent over the phone, and he went the extra mile to get the car ready before I got there. Michael was super-friendly when he picked me up from the airport. Overall, I was quite satisfied with the service I received and the car I bought at a great price.

Ko
Review №40

Rachel was very freindly and helped though every step of buying a car. She made it so easy and painless! I would recommend anyone to them. The car I bought from them was perfect.

Vo
Review №41

Great experience with car purchase. Very friendly family owned business. Show you car history. Had small issue with car that they took care of and addressed quickly for me. Honest folks, which is rare in used car dealers...

Os
Review №42

First time ever buying a car from out of state! Brent and Rachel were very helpful with all of my questions and worries! They assured me the car I was buying was exactly what was stated it was in pictures and descriptions! Every question I asked was answered! I booked my flight from New Jersey and they arranged to pick me up from the airport in the vehicle I was purchasing so I could check it out as we drove back to the dealer! All in all an excellent experience and I would definitely recommend them to anyone looking to purchase a vehicle!

Jo
Review №43

I purchased a Benz last fall and a Lexus in April. I was looking for a specific Lexus and Mike worked hard to find the color my wife wanted. That took almost a month. Brent closed the sale and it all went smoothly. I recommend National Auto Warehouse to friends and family.

cr
Review №44

I bought a 2013 VW Routan S about a month ago from National Auto Warehouse. This was the smoothest transaction I have ever been a part of! And they traded my way! If you need a good used car, look no further. Love my van, runs like a new one....Thanks!

Ja
Review №45

I had been shopping for a car for some time and found National Auto Warehouse online. They had a great selection and when I found a vehicle I was interested in and went to their lot the experience was exceptional. Everybody at the dealership is courteous and professional and they clearly place great value on customer service. My questions were answered quickly, they offered all the appropriate information, but there was no push to make a decision or hard sell tactics. The entire process was a respectful, professional, business transaction. I was extremely pleased with the entire experience and highly recommend this dealer. The next time we buy a vehicle National Auto Warehouse will be our first call.

Ma
Review №46

Outstanding family. We have purchased more than one vehicle from this dealership. Very honest and great to deal with.

Ti
Review №47

Pete was an awesome dude. He was the most helpful person I have ever dealt with in purchasing a car. BMW 328xi. Love the car!!!!

To
Review №48

Very friendly and knowledgeable. Very well informed about imported vehicles, such as BMW.

Ka
Review №49

Am absolutely thrilled with my purchase. No pressure sales and an INCREDIBLY strong service department, make this place special. They honored the 10 day warranty with absolutely ZERO hassle. Class act! If they have what youre looking for, dont hesitate to purchase.

Jo
Review №50

I bought a E 500 4matic Mercedes from Brent, The business is family owned and they have been in business for over 10plus years. The service from test drive to driving off the lot was quick and easy, my Benz is in mint shape and there were a few very minor mechanical issues that were fixed within 24 hrs. I will definitely buy from them again and have already sent a friend in which he bought. But Love my Mercedes and will be in touch if any problems. You will have a great experience if you do buy.

Ja
Review №51

I went to look at a car and by the time i got there it was sold. After speaking with them about what I wanted they had a car ready for me in 2 days. Best car buying experience yet! 6 stars

Da
Review №52

Nice cars. No pressure. Family owned. Friendly and knowledgeable. Great place. Buying our second car from them. We are certain a third purchase will be coming as well. The Andersons.

Ma
Review №53

Bought a beautiful 2010 Subaru Outback.The car is great condition. The people here are friendly and helpful.There was a little snafu with the paperwork and its making getting a title a little difficult, but they are working on it for me and have supplied an extra drive out tag in the meantime.

Fe
Review №54

2nd vehicle Ive purchased here over the past 3 years. Outstanding service. No pressure and they really take the time to make sure youre happy. Very honest and upfront.

Ti
Review №55

Good people and great prices. They take care of their customers. No high pressure sales. Definitely a different experience than most dealerships. Highly recommend.

iv
Review №56

Very easy to deal with and the sales man Brent was awesome! Definitely would do business with again.

Pa
Review №57

Found the vehicle I wanted a a great price and was also given fair amount for my trade in vehicle. Everyone there was very helpful and nice. Would definitely recommend you take a look if in the market for great used cars.

Da
Review №58

We found the car we were searching for as a 2nd vehicle. Brent was very responsive. He made the necessary fixes for us and we completed the purchase at what we feel was a fair price. I like their approach to marketing/selling used cars.

ry
Review №59

The experience was great. This was the first stop after an intensive internet search and five different dealers. We pivoted from the original vehicle of interest at NAW to the right vehicle for my daughter after visiting all the other dealerships on our journey. Brent was awesome.1. Knowledgeable2. Upfront, honest and fair3. Not pushy4. Did not try to pressure or put me on a vehicle I did not need to consider.5. Did not hesitate with all of my questionsI would highly recommend them to anyone looking for a used car. I will return if in need of another quality used vehicle.

C
Review №60

Buyer beware: Check the vehicles mileage against what is stated on the sticker. I know used cars will be driven for test drives and maintenances, but that should never amount to hundreds of miles added to the odometer (like what I saw on one vehicle). Whats worse is when the dealer openly admits family members are driving the cars for sale around for their own private use, even picking the kids up in them, so that they arent even on the lot when you come to take a look. (Meanwhile her significantly older version of the same car was on the lot. Gee, I can see why she prefers the one for sale!) In the case of that vehicle, it was advertised as a One-Owner car on Carfax, but the dealer has essentially violated that fact. To make up for it, he showed us another one not yet up for sale. Oh by the way, they drove -that- one to a vacation and back! Is there a car on the lot that they -havent- had a fun time racking up mileage and wear and tear on? I felt like this was a huge breach in trust; what else are they doing (or failing to do) with these cars that they arent telling the buyer about?Overall it felt like a very unprofessional, lackadaisical atmosphere. Whatever the price or statistics on the car, I did not feel comfortable shopping there.

El
Review №61

Nice family run business. It’s small so nothing feels overwhelming in the least bit.

Mi
Review №62

The BMW X3 that I purchased from National Auto Warehouse (NAW) had engine clatter at delivery that was dismissed by NAW as typical for direct injection engines...10,000 miles later got a Drivetrain Fault, Check Engine Fault, and finally a Low Oil Pressure Fault in rapid succession. Problems with the timing chain guide is a known issue with X3 engines which often causes damage to the oil pump and resulted in replacement at $13,000 in this case. I believe that this issue was known by NAW at the time of the sale, and if they had informed me, the maintenance could have been done before the the engine was destroyed.

Ba
Review №63

I bought a 1998 Mercedes E300TD drove it home to Florida and decided to keep it ran great. only problem was Turbo waste gate solenoid which the kind folks at National Auto Warehouse sent me a new one to install here in Florida. every thing works as should in a 1998 automobile I am very pleased with their patience and help with purchase, Very professional all paper work expertly done no problems here in Floriduh.Next purchase will be from them long drive but worth the drive there and back.Many thanks and God BlessBarney

Be
Review №64

Great to deal with. Extremely knowledgeable about European cars. Was a pleasure doing business with.

Ca
Review №65

I bought a 2011 Nissan Juke from NAW and could not have been more pleased with Brent and the dealership as a whole. Excellent experience. Ill be recommending NAW to friends and family when looking for a locally run dealership with high standards for customer a service and quality vehicles.

A
Review №66

We recently purchased a vehicle at National Auto Warehouse. The experience could have been much better had the dealership had the car ready to sell.First, they knew we were coming for at least two days prior. We had put a deposit down on the car we purchased so they knew that we would be traveling from middle TN to drive it, its not a case where we drove up to look and they were not able to be prepared.Second, within the first minute of driving the car, my husband and father in law heard loud popping noises coming from the vehicle and asked to have the mechanic look at it. If this car had been driven at all this would have been noticed and could have been fixed before their arrival. The strut support was replaced and seems to have solved this issue.The car was pulling hard to the right when driven, again this should have been noticed. They did take it for an alignment, but this should have been done prior to us showing up.Next, the car was missing the jack and they replaced it with the jack from another similar model. Again, should have been noticed.The keyless entry pad was not and is not working, which we knew before purchasing but, in our opinion, a thorough dealership would correct this problem before offering a car for sale.The car is missing a small plastic cap to the rear wiper arm. We knew this prior to purchase, however, this part can be ordered from Rock Auto for $2.44 + shipping. In my opinion, thats something a dealer should spend the small amount of time and money to have right.There was a large, rust colored (NOT rust) scuff on the roof that we were able to wipe off right after purchasing with VERY little effort. Again, a lack of attention to detail.In the past, while working with large dealers, the car we purchased would have a full tank of gas and be ready to go. That was not the case here.My husband and father in law arrived at the dealership when they opened at 10am and did not leave until around 2pm, waiting for things that should have already been handled.We did purchase the vehicle, but the experience of working with this dealer was less than stellar.

Ke
Review №67

Great service! Great Deal! Eric and Brent really went out of their way to make sure all of our needs were met.

Bu
Review №68

We purchased a 2011 BMW from these folks, worth the hour and half drive! I highly recommend this company ! Good, honest folks!

Ja
Review №69

Purchased a 2000 Honda Insight from NAW. Very happy with the car, the price paid and the follow-on service we have received. I have no problem with recommending them to family & friends. Thanks guys!

Ra
Review №70

I highly recommend National Auto Warehouse. We purchased a Volkswagen Jetta Sport Wagon with low miles and at a great price - the vehicle was as advertised. They were very professional - we are very pleased.

De
Review №71

Purchased a very high performance Mercedes from NAW. Encountered a few problems that needed to be corrected and they were very positive, professional and helpful. Provided me with a loner while they were working on the car. Very honest, trustworthy people to work with. I will probably buy my next car from them.

Mi
Review №72

The van is perfect for my needs. Brent was very professional and straight forward with me which I very much appreciate For me he looked me in the eye and shook my hand and that to me equals respect and a rare quality today...

Da
Review №73

Pete (service manager) was accommodating and helpful in answering questions and getting the needed repair done on my wifes car.

Je
Review №74

They were the best through a long, drawn out experience over a couple of weeks where even after an agreed price they kept fixing issues I had without any grief and only the up most professionalism. Strongly recommend

x
Review №75

These guys love cars! Mike isincredibly knowledgeable and passionate about VW- specifically TDIs- and really a lot of other makes and models. I didnt feel rushed or like they were trying to pull one over on you at all. (Brent was out sick that day...) Completely different than other used car buying experiences. They are straight shooters, with a kind team. They are passionate about cars, and are very straighforward. Does anyone else think it is a funny coincidence that the guys who Love VWs are on Terrapin Station Lane... as we turned onto their road, I couldnt help but cue the Grateful Dead !! Thanks Mike Lesmerises! I love my VW TDI! Just what I wanted- thanks for the incredibly chill process and solid car! I would definitely recommend National Auto Warehouse.

Zi
Review №76

Very helpful and friendly staff! Highly recommend buying a vehicle through this dealership!

An
Review №77

Dependable cars. Good advice. Bought 5 cars past 3 years.all work as advertised

Ro
Review №78

Brent was knowledgeable about my favorite BMW. He helped me get the finances right.

mi
Review №79

Very reputable company,everyone is very nice and easy to deal with.If youre looking to buy a vehicle definitely give this place a shot,

Ja
Review №80

Treated nicely and respectedly. Answered my questions. Repaired parts of car I may have not noticed before I purchased. Honest people!

Ma
Review №81

Great car buying experience for my 2001 BMW 525i Touring. Learned of NAW from a friend who was a previous employee that vouched for their attention to detail and quality of inspections/reconditioning. Felt confident that my purchase was properly inspected and any necessary items/repairs were addressed appropriately and truthfully. I am local, so was able to stop in, discuss purchasing options, test drive, etc. Great experience and would recommend for anyone else. Great sales, great repairs, and they deal in quality vehicles. I would purchase from them again without hesitation.

Ke
Review №82

Did not purchase vehicle yet but were very cordial and allowed is to test drive and possibly come back and purchase

Me
Review №83

I dont have the best credit, but they worked with me to find a vehicle, and I love it! I would definitely purchase another vehicle from them.

Bl
Review №84

Very professional. Easy to deal with. Eric was amazing and made the whole process very effortless. Will definitely recommend to everyone.

My
Review №85

Excellent autos for great prices and wonderful customer service! Thank Ya!

Ra
Review №86

Recently purchased my 2009 VW Tiguan at National Auto Warehouse. These people are a pleasure to deal with! I was promptly greeted by Sydney who answered all of my questions regarding the vehicle I was looking for. She arranged for a test drive and spent a lot of time answering my questions. I then met Mike who is very knowledgeable from a mechanical standpoint. Finally, Brent helped me with the closing of the deal and again answered all my questions. This was a no pressure experience and the customer service was AWESOME!

St
Review №87

Great service, staff, experience. Love this place.

Ri
Review №88

Wonderful zero stress dealer.

Ed
Review №89

Great place to buy a nice used car. Brent Lesmerises was very knowlegable when answering any question I had about any of their cars.An issue popped up with my purchase and they addressed it very quickly. Hope to buy from them again. Thanks.

W
Review №90

Their regard for your time and schedule could use some improvement, but this goes for any car dealer, afterall Time is all we have.Values were typically below NADA.Out of all the car salesmen i have worked with, Eric Watts was one if the best.

To
Review №91

Best car buying experience I have ever had. Staff is knowledgeable about all vehicles they sell and much more.

Ah
Review №92

Hastle free experience. The family team was very courteous, helpful and honest. I will buy again from them.

Ma
Review №93

Great buying experience. Brent was very professional and thorough to work with!

Jo
Review №94

Great buying experience. Never felt pressured. Met all my expectations.

Co
Review №95

Thanks again guys! Awesome dealership

An
Review №96

It has been a tough process up to here... Bought a van from them and it did not drive right from the start. They didnt want to fix anything and said that is they way it drives. Long story short in the 2 months we owned it we had to replace the catalytic converter, a C02 sensor and put in a whole new transmission for $3800. I talked to the owner Mike and he didnt seem to care at all. I told him we wanted our money back, just what we paid for the vehicle, which would include over $5000 in new parts and he would not do it. He made us feel bad bringing it back 4 times, not a place I would recommend spending your hard earned money! Edit after your reply: Here are the details of what happened:Bought vanCalled the next day saying we had issuesbrought it back, had to cordinate a ridesaid it was fixed, picked up, had the same exact issueshad to call back again, and drop it off again for the same issueseven told you what was wrong with it, you said no... we will just replace the c02 sensor, once again picked up after having to cordinate ride to pick up. Once again same issue and then tried to meet with Michael the owner and he dodged me and sent out his sales manager who twisted words and truths. Then we had to cordinate and bring it to VW after National Auto Warehouse said they brought in an expert from VW. I doubt that happened. Anyway we took it to VW and they told us what we told them from the start it needed a catalytic converter. In the reply he says he didnt have to do that, well they did othewise we would of gotten/requested a full refund under the lemon law as it did not work from day one. So after taking time to drop off and pick up we got our van back. After all this is solved some of the problems but we still had issues with the transmission. The owner also said they did not have to fix issues that make the car drive after its sold? That says a lot! I took it back there and saw one of the National Auto Warehouse mechanics accidentally put oil in the transmission fluid. It was only 3-5 ounces, and I called him on it and he quickly put the quart out of site and put something different in it. He said, oh no that is what the new transmission fluid looks like (yeah just like 10w30). Long story short we are lucky the van came with a warranty so we had to once again take our time to go to a transmission place and get an entire new transmission! Besides the time and the hassle it still costed us $700 out of pocket because the warranty does not cover everything! Our van still does not start, this is a separate electrical issue. Long story short it has been 3 months since purchase, our van does not run, the owner would not purchase it back, even with a brand new transmission. It has been a terrible experience.... unfortunately I believe they knew there was something wrong with the van before they sold it to us and skirted the issue for over a month. You deserve better.

Mo
Review №97

I am so pleased with my experience with National Auto Warehouse. I spoke with Eric on the phone several times about the BMW 325xi wagon I was looking at online. He went above and beyond to make sure the car was serviced and ready when I drove down from Nashville to purchase it, shared details from the Auto Check report from me, and answered all the questions I had about the vehicle. When we had an issue with the key before driving off, Eric and his service technician stayed late to fix the problem so that we could drive back to Nashville without issues. We have followed up with him since, and I will say this is BY FAR the best experience Ive had buying a used car, or any car really. You can tell that these folks really do care about their customers, and I especially think that Eric is the most solid guy Ive met in this industry so far. I got a great deal, a great car, and great customer service. A+++

Je
Review №98

We will definitely buy another car from here, everyone was very nice and helpful

Am
Review №99

Easy to work with - a really nice car at a great deal!

Ma
Review №100

Well worth my drive. These guys worked with me and very honest. Thx!

Information
100 Photos
100 Comments
4.6 Rating
  • Address:11060 Terrapin Station Ln, Knoxville, TN 37932, United States
  • Site:http://nationalautowarehouse.com/
  • Phone:+1 865-205-7008
Categories
  • Used car dealer
  • Auto repair shop
  • Car dealer
  • Car repair and maintenance
  • Car service
  • Mechanic
  • Motor vehicle dealer
Working hours
  • Monday:10AM–4PM
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:Closed
  • Sunday:9AM–6PM
Offerings
  • Buys used goods:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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