If you need a Mazda and you live around the Knoxville area go to visit this dealership. They have made sure my vehicle is in top care when i needed it service. The GM of this location is best in business and will make sure to earn you trust and business.

The team here is focused on ensuring you have the best service from the time you buy to the time you need service on your vehicle. Everyone is friendly and helpful. I have never experienced a dealership like this one. I will not go anywhere else!

We had Tanner Smith as our product specialist. He helped us pick out the perfect Mazda for our family. He also has been very helpful and patient with getting small damage to the window tint fixed. Thank you for continuing to provide us with excellent service even after we purchased our vehicle! You’ve been great. -Mrs. Foust

I never thought I would rave about a car dealership. However I have been impressed from the day I shopped for my vehicle to the latest oil change. Everyone in every department has been exceptional.

Wasnt planning on stopping at Mazda for a car today - was actually looking at Toyota or Honda, but Im glad we did. Taylor was our salesman and was truly excellent. Super knowledgeable about Mazda and all the technical aspects. We really appreciated how genuine he was. Really happy with our purchase. Also thank you to Jerich from finance for valuing our time.

Taylor at Mazda of Knoxville is great and helped me find what I wanted and needed. He is very curious and will help you find the right car for you as opposed to so many people that will sell you what will make them money. Taylor was patent with me and not forceful. I hope that when the need arises Taylor will be there to help me again.

Great group of folks a very professional!

We had an amazing experience getting our Princess serviced at Mazda of Knoxville! Friendly Staff, Fast Service and Clean Waiting Area! They get all the Stars today!!

I got a flat tire and busted a rim a few miles away on I-40 while traveling home on a Saturday to see some family. Tim Kelley in the service center was incredibly kind and the service crew stayed after 2pm to help get me back on the road so I could see my family that night. Im so grateful to the whole team here at Mazda of Knoxville for helping me out in my hour of need!

The folks here at Mazda Knoxville are always pleasant to work with. Were on our 4th car/truck from them and wouldnt think of dealing with a different dealership! Some people say that customer service isnt what it used to be. At Mazda Knoxville, I beg to differ.

Amazing staff! We are new to the area and Jake was a pleasure to work with. He kept me informed of what cars were available and was not pushy. When we were ready to buy he was so easy to work with.Oscar helped seal the deal with a great price! And Jerich the business manager was awesome. We have purchased many new cars over the years, but this staff was by far the best to work with and a fun group of people.Thanks so much!!!

Jacob was amazing!! He was extremely helpful in helping me find exactly what I was wanting. Very kind people at this dealership. More so than any other dealership I have been to.

I had a great experience and bought an awesome car. Matt Lawson helped me get my car. He got me exactly what I asked for and had it clean ready to go when I got there with a full tank of gas. He helped me negotiate a great price and they even called someone in so we could finish the sale that night because I live 2 hours away. The whole process was easy and he went above and beyond to make it an enjoyable experience. Plus I’m very happy with my car. Thank you Matt and the rest of the staff

I want to thank Oscar, Jake, and Jermey for helping me purchase my first car!! They could have not made it easier and more pleasant. They have an amazing staff. I recommend the dealership to anyone wanting to purchase a great car. Thanks again

Corey is awesome and I appreciate the service they provided me and my husband.

I had an amazing first time car buying experience with Logan, Oscar, and Ben! They are all such wonderful people and made my first time so easy! Logan really went the extra mile to help me and made me very important! He’s truly a great guy! I’m very pleased with Mazda of Knoxville.

Recently bought a vehicle from here. Normally not a fan of dealerships but this is an excellent exception. From finding the vehicle online to closing the deal to even the extra effort to finding the door code for me. Oscar, Trenton and Jordan really stepped up and made it a quick, easy, great deal and experience. Highly reccommended.

Had the most pleasant experience buying a car here! My husband and I have been looking to upgrade from a sedan to an SUV and have been to multiple dealers, and this by far was the best dealership weve ever dealt with. Tanner was awesome to work with, really helpful and personable. The same goes for the sales manager who also happened to be the GM of the dealership, he was really friendly. And Jerich (if I spelled that wrong I am so sorry!), our finance guy was also a pleasure to work with. All around definitely the best car shopping and buying experience I think we can safely say weve ever had. Will definitely be sending friends and family their way in the future, would absolutely recommend them!

Always greeted with a smile. Regularly visit for car maintenance. Waiting area is spacious with snacks and beverages. Staff tries to be as efficient as possible so that your wait is minimal. Great service coupons available. New location is easy to get to and an upgrade from the last spot.

Would recommend Mazda of Knoxville. Felt like I got a fair trade and sales team was spot on. Im not a person that is hard to please. And for me to be pleased they had to do something right

Absolutely Not what you expect when going in to buy a car. Jeremy, Oscar and Jerich, just fabulous people to deal with. Actually had fun buying my car. Jeremy was extremely patient!! Ha!! Thanks guys, OI!

Trenton Simpson listened to what we wanted, found us the perfect car, and got us exactly the financing option we were looking for. One of the best car-buying experiences Ive ever had.

If I could give six stars for the service I received at Mazda Knoxville, I would. William was amazing to work with. Very communicative and hasnt forgotten the art of a personal phone call. We looked for about a month to find a car and even though we found a couple cars that we would have considered buying, the customer service was so shoddy, it left a bad taste in my mouth and I wanted to love the car and the customer service. So we passed on about 4 other cars. Mazda of Knoxville had the car I wanted and the service I wanted and got done in a day and a half what all the others couldnt figure out how to do in a month. Needless to say, theyve made a Mazda fan out of this Honda girl!

The parts department was very helpful.

I am very satisfied with the service. Great place to buy your car. I travelled all the way from Chicago to get the CX 9 and I love it.Mazda is most underated among all the Japanese brands. People dont know what they are missing. I have been the Subaru fan for long time but not any more.

Do not purchase any electrical or special order parts from this dealership!!!They WILL NOT REFUND special order or electrical parts UNDER ANY CONDITION.DO NOT OPEN THE BOX, if you open it it will not be refunded under any circumstance either, even if is a defect.Absolutly horrible service from the parts department. If you are a professional automotive service and repair customer of this company you should take a close look at the small print on the sales invoice before paying for your purchase. Keep in mind that if you are purchasing using their parts delivery service you wont see this policy on the invoice until you have handed payment over to the delivery driver. If you pay by card over the phone when you order your part you wont have any opportunity to see or hear their return policy before receiving the delivered invoice accompanying your part when it arrives unless you have the forsight to ask. In my recent experience they did NOT share this policy in any way other then the invoice handed to my after I handed over my check to them. Nothing was said of this no return policy by the parts salesperson or the delivery person to me prior to ordering or receiving the delivered part. I buy A LOT of parts for my employer and I have never come across a policy like this before. terrible customer relations in my experience.

Love this place and my new-to-me Mazda CX-3. Henry, Jacob, Jerich, and Oscar were fun and easy to work with. I felt no pressure to buy and appreciate that they all listened to me. I have only positive things to say about these folks. Go talk to them!

Excellent service AFTER the sale... as always!

Great customer service. General Sales Manager Oscar Smith, Jr. and Gaines Miller made the entire process seamless. Thanks guys.6/18/21 Update: Needed something looked at on my CX-5, Gaines and the entire service department got me in fast and were a tremendous help.

Even though I haven’t bought a vehicle there yet, I have had excellent service and Jordan has gone well out of his way to help me locate a vehicle. All businesses should have someone like Jordan to work with their customers. I WILL be back !

Awesome car buying experience.Definitely stop by and ask for Matt Lawson.Test drive a Mazda with all the bells and whistles. You wont be sorry.

Great service. Honest assessment of issues. I was treated very well and will return.

Well first off I’m not much of taking something to a dealer cause I’m pretty good at turning wrenches but I strained my brain on my Mazda so I took it up their and honestly was the best experience I’ve ever come across Bryce was giving me updates on my car even tho I never asked and offered me a loaner car to top it off but I didnt need it and even the price he quoted me was cheaper then the total bill due..I’m very thankful very him and the mechanic and the dealer for fixing my car and the professionalism that came with it definitely satisfied glad I went there thanks man 💪

Multiple calls placed...the ones that werent forwarded to a voicemail were just flat out picked up and hung up just as quick...provided 0 help ...wasted 35 mins of my time trying to get through to anyone ....if i could rate 0 out of 5 stars i would ...what a terrible excuse for customer service ...in no way has anyone ignored a business call for 40 mins straight ...there is no excuse for that ..would never reccomend to anyone else who drives a mazda!

I knew what I wanted - did my research and was prepared. Trenton was an extremely friendly and knowledgeable associate who got me my car. No pressure; no pokes to up my purchase - he allowed me to purchase exactly what I wanted without difficulty.Jarret was equally as awesome in finding me an even better finance rate than initially stated! Overall, this was my third time buying from Mazda of Knoxville and by far, the most pleasant!Love my Mazda!!

I’m very happy with my new Mazda CX-30. William Chrisman was an excellent salesman - I truly walked out of there with a great deal.Also, the rest of the staff has been phenomenal even months after my purchase. Bill went above and beyond to help me with the NC car registration process! (During COVID, the NC tag offices been especially difficult to communicate with).

All the staff treat you like you are their only customer. They get a 10 on customer service!

William Chrisman was the best! As a young woman, I often feel that salespeople try to take advantage of my inexperience. William, however, was respectful and encouraging and I really felt as if he had my back. This was my first car buying experience, and I couldnt be happier. William continues to check in on my new car and me, and I am so grateful that he happened to be on the lot the day I was looking for a car!

Service for an out of town customer was superb. Friendly staff, quick turnaround, comfortable waiting area!

Just leaving the dealership. Walked around with my wife who is wanting a new vehicle and no one acknowledged us. At the Lincoln dealership now.

The salesmen are nice but good luck getting them to support their products.They either wont warranty or cant get the parts that failed because they arent in the catalog. I used to love mazda but after my RF Im not buying another ever.

Ben, Oscar & the sales team were fantastic! Bens product knowledge made it so easy to ask questions & receive the answers I needed. Highly recommend!

Wonderful staff and got a great interest rate on my loan. I will go there for all my car purchases in the future.

These people are awesome! I visited the service department for a key and key fob to be cut and programmed. They are professional, quick and reasonably priced

Awesome dealership. Sales staff very special and helpful. Mazda vehicles are great!

Oscar Smith and his team made this Floridians buying experience seamless, effecient, and dare I say enjoyable. My daughter is fortunate to attend the University of Tennessee at Knoxville and was in the market for a new car. I considered making a purchase in my home state but after meeting the team at Mazda of Knoxville, I had no reason to go anywhere else. Theres a smiling 19 year old behind the wheel of a shiny, new CX-5 cruising thru the UTK campus this week!

Bought a Mazda Tribute here in 2009. Everything was fine, but then in 2015 oil starts leaking out. I take it to the dealer and they indicate that the engine block is cracked. However, they could install a refurbished engine for around $4500. I was devastated as the warranty had just run out. I declined and told them I would try to find an engine elsewhere, which I did. However, a couple of days later the other mechanic calls me on the road and ask if Im sure that the engine block is cracked? I respond that is what Mazda of Knoxville told me. Because, he indicated that it appears to just be a cracked timing belt cover. The whole repair was just $900! So, my Tribute is still running today. Which I guess is a tribute to Mazda, (ha!), but I will never buy another car here again and I for sure will never have them service any of my cars.

Wonderful! I came for service and Bryan was awesome! Very friendly and informative. Also kudos to Matt and the upgrade guy for informing me of all the cool new safety features of my dream future CX30.

This is hands down one of the best dealerships Ive ever had to deal with when I take my vehicle in for service. Theyre fast efficient and they do not seem to try to BS you into buying parts that you dont need and they have excellent customer service

Very friendly and willing to help you !

This was my second experience purchasing here and they knocked it out of the park. My sales rep Gaines was great helping me pick out my car. He is very knowledgeable and easy to relate with. Sales manager Oscar went above and beyond to help me in every way possible. Jerich on the finance side helped me get my warranties in check without going over budget. Also dropped the mic on a lower APR. Corey in the service center even fixed my ladies CX-9. If I could give 10 stars to these guys I would. Bought two cars from these guys and they have a very loyal customer!

Used the Service Dept. for the first time. I was quite impressed by the service I received, and the facilities. The waiting area was clean and well stocked for with snacks and drinks for customers.

Great customer service! Really helped me find the car that suited me best, highly recommend to anyone unsure of what kind car they are looking for. Would give more stars if I could!

This was my first time getting my car serviced at Mazda of Knoxville. What a pleasant experience. The service was excellent and the staff were friendly. I highly recommend them.

I was having issues with keeping my battery charged up. Called Mazda, brought my car in, and they did every test in the book to find the problem!! I dealt with Cory in the Service Dept and he was very knowledgeable, friendly and courteous!!! I also want to mention that Amber in that same department is top notch😁

Great service

I wish I had posted this review sooner, as I just found out my favorite service rep Jeff Painter is no longer working with Mazda of Knoxville. Jeff was an absolute pleasure to work with every time I brought my car in. I purchased my Certified-Pre-Owned Mazda from another dealer, after which we found there was an issue with the Blind Spot Monitoring that wasnt inspected properly before I bought it. Jeff stepped in like a champ and dealt with an arduous 4-month long battle with the original dealer and Mazda Corporate. Ive been a Mazda owner for 16 years and nearly lost faith in the Mazda brand, but because of the dedication Jeff showed to getting my car fixed I can proudly say I am still a Mazda for Lifer. I hope the rest of the Mazda of Knoxville service team is as thorough, diligent, and attentive to quality of service and customer satisfaction as Jeff was! He definitely raised the bar pretty high up there.

Very kind and customer friendly service. ❤️

As a first time car buyer, I had a smooth and easy process working with Mazda of Knoxville to get the car that I have wanted for years at a monthly installment that I was comfortable with. William, a new-ish salesman, was amazing and very helpful throughout the entire buying process. The sales manager and owner stepped in and helped me close the deal. I definitely drove away a happy customer. Thanks, Mazda of Knoxville!

Quick and efficient Addressed all of our questions

My experience with Mazda of Knoxville was and still is really great. Thanks to William Chrisman . I just recently purchased a new CX9 and William was my salesman. I was impressed with his ability and willingness to answer all my questions. William also follows up with me in case I have any concerns. Nice to have that kind of support.

Nice clean new place to get your Mazda serviced. All employees wore masks and were very nice and professional.

Taylor and Oscar both extremely friendly and helpful. Would recommend Mazda to anyone!

William Chrisman was a great dealer to work with! Low pressure and helped us in our decision making process! Great experience!

Wonderful people. Super accommodation to get a vehicle from a sister lot. Easy to do business with. Smooth process. Will be coming back in the future when I decide to purchase a newer vehicle.

Matt Lawson was extremely helpful when I was looking to purchase a cx5. Very patient and knowledgeable. I would highly recommend him and the dealership!

My experience here was great.John, my salesperson, was only on his second day on the job, but he was helpful and attentive. I was a bit of a difficult customer for various reasons, but he sat weekend my boyfriend and I while I tried to figure things out, and he wasnt pushy.The finance for, Gabriel, was also great. Despite me getting a very old car with a lot of miles, he managed to get my payments to somewhere I felt more comfortable with.Overall, I had a great experience!

Nice new facility. Friendly folks. Snacks, water, and coffee available. Quick service.

A one-stop-shop. Parts and service handled at one visit.

Recently purchased new CX5 from Mazda of Knoxville. Our sales rep, William Chrisman, was excellent to work with. He was very helpful,knowledgeable and patient while we explored different options. Would definitely recommend this dealership and William !

Recently I helped a family member choose and purchase a new Mazda. I called the previous day to discuss the protocol (COVID) with General Manager Karl Ackermann. He was very polite and accommodating, so I setup and appointment for the following day. He assigned Ben Miller to assist with the test drive, vehicle selection, and sales details.The process was very smooth and Ben could not have been more cooperative in helping us find the right vehicle. We settled on a CX-30 and then we got Karl involved to get to a price fair to both parties. This took only about 10-15 minutes. None of the typical back and forth or the past.The car was ready after a quick trip to the business office to do the paperwork.On a further note, there were some accessories that were to be shipped to me the next week. Well there was a shipping glitch and Ben went out of his way to meet me half way and hand deliver the items. Excellent service.Oh BTW. The car is great!!!!

Great service! Amazing vehicles!

I recently bought a Mazda CX9 from Mazda of Knoxville. Buying a new car is not one of my favorite things to do. I typically hang on to my cars for 15 plus years due to not wanting a car payment and the typical wheeling and dealing car buying experience. But, this time I had a pleasant experience with William Chrisman and Mazda of Knoxville. William even met me on his day off when I made up my mind on which vehicle I was going with. I am not disappointed, even though I have a car payment, I did get zero percent interest and a beautiful, fun car to drive!

Ben was an amazing salesman and finance was equally accommodating. They listened and found for me exactly the SUV I wanted. It was easily the best car buying experience I’ve ever had!

Great new car buying experience on a CX-5 for my mother. Trenton and Karl were very helpful and accommodating throughout the whole process. Very good communication and we got an excellent deal. My parents have been Twin City customers for almost 50 years, mainly Buick’s. After owning a Mazda 3 she decided to check out the CX-5 to replace her Buick Rendezvous. I was glad to see such good service at Mazda of Knoxville. Thanks

Excellent customer service.

I had a flat tire in Smokys with my Mazda6. They fixed it within a day. Bryce Sturgeon was very helpful

I went to look at a 2008 Hyundai Sonata today. The car was in Good Condition but needed a few things. The key fob didnt work. The hood of the car needed to be painted and both sun visors were broken. The fair market value on the car is $4900. I was paying cash mind you. The salesman tried to deceive me and I feel this is how he was trained. I offered $5200 dollars out the door and they came back with $6900!!!!! I never pay more than book value and this place is out to rip you off! They added a $599 Fee and somehow came up with another $1400 in taxes and tags. Do yourself a favor and buy elsewhere.

First and foremost I hope the sales team leader reads this and understands the impressive and very professional salesman He has in Jacob! Jacob had answered lots of questions for me and helped this become a solid sale absolutely!👍 I pop into this place with my family at 5 after closing on a Sunday! The sales team were so nice and helpful. They stuck around and sold me the ride I wanted at a very good deal. I highly recommend Mazda of Knoxville, for a great car buying experience!😎👍 zoom zoom zoom!

Nathan was an awesome sales guy. Very professional and polite.

Been a customer for over 13 years and they have always treated me fairly and with respect. And the ONE time I had an issue, they made it right. ZoomZoom love my Mazda.

Although buyback billy was very friendly and cordial and did explain my options, mazda of Knoxville would not honor their $500 if they could get me financed stating my social security did not represent a job or steady income! Just wasted two hours of my time counting travel time. I have vented and will try to move on!

Honest place to by a new car or truck! Go talk to Donnie Rawls, fantastic salesman that will get you done and rolling!

I purchased a CX-30 from Mazda of Knoxville a week ago, and overall, I had a very pleasant car buying experience - probably the most pleasant car buying experience Ive ever had. First, they gave me a very good quote on the vehicle in a short period of time, so I didnt have to endure hours of negotiations. They were really accommodating when I asked to check out the vehicle for the 4th or 5th time, or when I asked to give it another test drive, or when I asked to check out other vehicles.The sales associate, Jacob, was extremely knowledgeable about the vehicles offered by Mazda. These vehicles with all of the new entertainment and driving features are complex, but he was able to explain everything very well. I also had very positive interactions and good conversations with the sales manager and finance manager. In the past, Ive had dealers try to sneak in extra fees or expenses once you get to the part where you sign, but I experienced nothing like that here. The whole process was very transparent. Overall, I couldnt have asked for more.

Had received a recall by mail on my new CX-5. Call made appointment. Mazda personel were immediately available and were knowledgeable of the recall. The issue was addressed as scheduled and completed promptly!!!Personnel were courteous, professional. Happy Camper here !

I had a great experience the other day with the salesman Mr. Lawson and the entire team at Mazda of Knoxville

I have a collector 1988 Mazda RX 7 that Mazda Knoxville has serviced since I have owned the car. They have done routine service as well as replacing components. They have an excellent service department with friendly helpful staff. Many dealers are reluctant to service or repair and antique vehicle. The staff at Mazda Knoxville has always treated me as if I had just purchased a new vehicle.

Cory and Jericho are both great 👍

Ran my husbands credit 11 times!!!!!!! After 3 and not getting approved they should have called us! Now we wont be able to buy ANYTHING for a year because they were SO GREEDY trying to get him approved! I honestly dont understand how they ethicly ran it 11 times!! I had to call them and tell them to stop otherwise they would have kept running it! I have worked on my husbands credit for 4 years and they have all but undone it all! Please dont buy from them go anywhere else but here unless you want your credit destroyed by them!

In short they almost made my car seize once before from not securing the hose clamp to the radiator properly, and today they over filled my oil almost causing me to almost wreck. And almost cause a wreck behind me with a giant plume of white smoke from burned oil. Then while waiting on a tow truck which thankfully they paid for, I almost got hit by a van with a blow out. Not actually there fault but their actions directly left me on a very dangerous part of I-40E to I-640 E right before the overpass. But at least the manager from twin cities David is super nice and understanding

The initial sales guy (Nate) was great and tries very hard to please you with the basic numbers. Unfortunately at the time to close part of the paperwork has different amounts that the initial proposal (all of them higher) since I have already make my decision not to accept any other additional services (extended warranty, gap, etc etc) my number should remain the same, but the finance guy was extremely pushy and after i decline for 4-5 times his offer I decide to leave the premises. Im giving 2 stars only not for the sales guy who did a very good job, but for the financial team that doesnt understand what means NO. Probably i will buy a mazda somewhere else late this year.

Corey super guy in service.

Mazda of Knoxville has set the standard for quality sales and service. I have been doing business with them for the past 5 years and they have never disappointed. I bought my Mazda from them and I return it to them for service, even routine oil changes. Their service staff is fantastic and always courteous and professional. I plan to buy my next car from them. If you want a quality reliable vehicle with outstanding service after the sale you will find it at Mazda of Knoxville.

Went for oil change. Service was good. A bit pricey.

As part of their initiative to give back to healthcare workers, Mazda promoted a nationwide promotion giving free oil changes and car service to providers. I signed up, showed up for my appointment on time, and thought I was taken care of. I found it a bit weird that my visit was extremely fast and that upon leaving the lot my tire pressure light was still on, but the service department gave me a clean bill of health for all components. Fast-forward to two weeks later- my engine light comes on, with a warning that my oil was at 15%. My car is less than two years old and I take diligent care of it. I had to immediately schedule an oil change elsewhere since no one answered when i reached out. In addition, my tire pressures had to get corrected, and I got the components of the service visit broken down to me. Why would you lie about taking care of healthcare providers? You wasted my time and allowed me to leave with a potentially dangerous situation. Dont bother pretending to help out people on the front lines if you are just going to lie about it.

Amazing experience at Mazda of Knoxville. John Waller spent half the day with me. We looked at several cars on the lot, he found cars at other Twin Cities dealers matching my criteria and visited those lots, and answered my questions with expertise and confidence. Loved his style, patience, and competency. Matt Seddon, the manager, selected John to work with me and helped get the process started. I came to Mazda because of previous, high quality, car buying experiences with Matt. #lifelongcustomer

We visited most of the major dealerships before purchasing our new Mazda. The CX-5 matched our needs perfectly. It is noteworthy to commend each of the representatives we dealt with. They were superior in knowledge, teaching skills and patience!!! This couldnt have been a more positive experience! We drove away with confidence feeling like we had new friends we could count on in the future.

Totally good experience. Salesman was low key on sales, avid animal lover. Met everyone at the dealership from the manager(s) to the water fountain. Everyone was so nice, helpful and pleasant. (The water was refreshing.) Made spending thousands a pleasure. Will definitely recommend to my friends and family (already have).

Not impressed with their service department. I took my “new to me” CX-5 in for an oil change after reading that Mazda issued their own type of oil specific to Mazda. It took 2 hours and once it was done the technician came and informed me they had added a fuel cleaner. I assumed it was a courtesy since I hadn’t asked for it. When I got it to the counter to pay they charged me for it. Nobody reviewed anything from any of the inspection that they say they did. I’ll stick with my local mechanic.

Cody Martin and the entire service department went above and beyond when I brought in my Mazda 6. Convenience and Service at its best!!