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VolShop
1502 Cumberland Ave, Knoxville, TN 37916, United States
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VolShop
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Ca
Review β„–1

The Vol Shop is great! Follow them for some fun and heartwarming post. Plus, be sure to look for great specials on Fridays! 🍊🧑

Ri
Review β„–2

Picked up some great Tennessee Volunteer memorabilia! Go Vols!!

Jo
Review β„–3

Really over priced gear for students. I get that it is a major team and branding is important but what better advertisement is there as a college than being good to your students and cutting them a decent discount? 60 bucks is double what most colleges charge for a sweater and way too high for a lot of students who want to represent the school. Its a nice store with nice staff, they cant help the pricing.

Le
Review β„–4

The place was filled with boxes in the process of restocking after a big game which was fine. Our cashier was rude, but we bought our things regardless! Go Vols

Ja
Review β„–5

Great variety and selection. The student workers are friendly and helpful.

DJ
Review β„–6

Everything you need vols swag...my goodness at all the orange! πŸ₯° just remember you cant carry most items into game so plan accordingly.

Je
Review β„–7

Great place to get tech items.

Ph
Review β„–8

Wide variety of items offered for Alumni, UT Staff and students. Morgan was the young man that assisted me when I was ready to check out. He was extremely polite and helpful. Great place to shop for presents or for yourself. VolShop is not too expensive plus parking is just a block or two away and you will not get a ticket for illegal parking. Parking is available on White Avenue. Easy entrance access. The store is not crowded nor cluttered. I recommend going to visit on campus and going to the VolShop.

Lu
Review β„–9

They got ALL the VOLS gear youll want! Definitely a must stop when close by.

DA
Review β„–10

Well maintained and a large selection. I bought the wrong size shirt and they gave no probs in exchanging it.

As
Review β„–11

Jordan is absolutely amazing! I was having difficulty getting graduation regalia online (due to being out of state) and he went above and beyond to help secure the items I needed! He was professional, personable, and helped coordinate someone else picking up my stuff. 10/10 recommend Jordan at the VolShop!

Mi
Review β„–12

Everything that your Vol heart could want in one place. There is a section for everyone with all kinds of items. We stopped to pick up some scrubs for work. GO VOLS!

Ke
Review β„–13

Everything you could possibly wear in the color orange is available. Bought me another cap n orange needs to wear on game day for the right ju-ju! GBO-VFL

br
Review β„–14

Little pricey but they have latest vols attire your looking for!

Ca
Review β„–15

I had an absolutely wonderful experience with the shipping department when a T-shirt I ordered was no longer available. Jennifer went over and above the call of duty to make the mistake right!

Ma
Review β„–16

Im the biggest UT fan and I loved it 😍😍😍😍

De
Review β„–17

Everything you could ever want or need is here, but only in Orange or White 🀣 Love visiting the Vol Shop when on campus

Ka
Review β„–18

Jordan and the other staff at the Volshop upstairs are some of the friendliest customer service people I have ever met. They went above and beyond to help me after I had an unfortunate experience in another area of the student union. They solved my actual problem while also apologizing profusely for something they did not do. They should run every customer service company in America.

Ch
Review β„–19

Its okay if you want some overpriced UT wear. Big selection, but the prices unbelievable

Sh
Review β„–20

All things Vols? Get out! Consider me in heaven, except where is the gear for women’s sports? It pales in comparison with all the men’s sports gear. That was a huge disappointment considering the history of the Lady Vols basketball team and the Lady Vols softball team. Very disappointed in the selection in that regard.

Mi
Review β„–21

Getting some for a prospective student. Tons of great Vol gear!

Bi
Review β„–22

This is the best store in East Tennessee. Just saying.

jo
Review β„–23

Good service gift shop was very clean professional staff

Va
Review β„–24

What amazing customer service! Jordan has been so helpful in resolving an issue with an item that I ordered online! I am so impressed with his communication with me and his resolution! I couldn’t have asked for more!

al
Review β„–25

Everything you ever wanted if you are a Volunteer fan but very expensive.

Ch
Review β„–26

Long lines that move quickly on game days.

Mi
Review β„–27

Its a shop for Vol merch... you get what you came for. 10% student discount.

Ch
Review β„–28

Great merchandise and fast service GO VOLS !!!!!

Ju
Review β„–29

I had ordered from the online store, my items arrived and one of them had a flaw. After calling the customer service line all day (literally) and trying every extension to no avail, I chose the option for the campus store. I asked for the manager and this is where Jordan the store manager comes in. He patiently listened to me explaining about the flawed item, got the brunt of my frustration about my endless calls to customer service with no answer, and heard that the item was a Christmas gift for my son. He reassured me that he would help me resolve the issue (let me reiterate that it was not an in store purchase, it was an online purchase and he didnt have to get involved at best I was hoping that he could get a message to the online area to call me back). He offered several suggestions to replace the item, and to me the more impressive piece was that he also asked how I would like the issue to be resolved as there was not a replacement for my original item in stock so I would not get it for Christmas as planned. We hung up, he called his manager and he even gave me his direct phone number when I mentioned being concerned about being lost in the shuffle again. He assured me that he understood my frustrations and that we would come up with a resolution. He really listened to me and this doesnt happen much these days. Quickly after we hung up he called me back with a plan that was pleasing to me and that I knew my son would love. I sent him a text yesterday to inquire about a tracking number as the item had not arrived yet and he answered my message although the store is closed for the holiday season and hes not actually working. It arrived yesterday and I cant wait to see my sons face when he opens it. We love the Volshop and have made many purchases there as my son is a graduate. This was EXCELLENT customer service on Jordans part and in my experience, often unheard of today. He went above and beyond to make my purchase right. Thank you Jordan!!!

Me
Review β„–30

We make sure to visit the Vol Shop every time we come to Knoxville to stock up on our Tennessee gear! Friendly workers & decent prices!

Ro
Review β„–31

Go here for all your UT gear needs

B
Review β„–32

Not much left but u got to go in

Me
Review β„–33

Wish there was more baseball attire for all ages. We came specifically for baseball gear. πŸ˜•

Be
Review β„–34

Awesome stop for the the true fan

We
Review β„–35

Great selection, clean and helpful staff.

Ti
Review β„–36

Always great to be at Neyland

Th
Review β„–37

It was great.

Al
Review β„–38

It’s nice and has a lot of selection but it is so expensive.

Ge
Review β„–39

Love those Vols !!! Decent deals !!

An
Review β„–40

If you know, you know.

J
Review β„–41

Large selection. Really nice and clean.

Ha
Review β„–42

So much great merch for all ages

Ch
Review β„–43

Nice place!

W
Review β„–44

Poor selection merchandise.

Br
Review β„–45

Im a huge vol fan. The vol shop is amazing.

Sa
Review β„–46

Love all the vols clothes they have, very fun place to shop

Ch
Review β„–47

We shopped here while we was going to the tennessee vols orange and white game

Du
Review β„–48

Excellent choices at a great price!

An
Review β„–49

Great shop

Am
Review β„–50

The shop had lots of variety of University of Tennessee apparel for men, women & kids.

Br
Review β„–51

Went to both vol shops to buy a UT flag and flag pole for our house. Neither store had any UT flags.....How is that even possible? Bought everything we needed from Mayos

Br
Review β„–52

Too pricey. Online shopping though less choices, more affordable

Li
Review β„–53

Worst customer service Ive ever received for any online purchase, which breaks my heart because I love the University of Tennessee. I hope the VolShop updates its business model to handle e-commerce efficiently and trains employees in customer service. I typically buy my UT gear from another source but decided to switch to the VolShop since proceeds go to the University. Order placed 12/2 and received 12/16 but whatever. I need a smaller size in an item for our upcoming bowl game, so I completed their returns/exchanges form on the website, which says theyll email a shipping label in 1-2 business days. Never received a shipping label. Neither of the VolShop phone numbers on the receipt was valid, and a VolShop email address on the website was undeliverable. A VolShop employee finally answered a phone number I found on the website. I explained I hadnt received a return shipping label, and she told me the wait would be several weeks (after the bowl game) without any way to return/exchange the item beforehand - even if I paid for shipping myself. She offered no apology and just said OK and bye. Im proud to be a part of Vol Nation, but sadly this will be my first and last VolShop online order.

Ke
Review β„–54

If you are looking for a large selection of Tennessee Volunteers merchandise this is the place to go.

Ja
Review β„–55

Some things are a little pricey but all high quality products. Unique items you cant find other places. All proceeds benefit the university

ju
Review β„–56

Does not accept cash

Gi
Review β„–57

Love

No
Review β„–58

A very wide selection of authentic UT productsExpensive though, dont expect a stealGo vols

Ti
Review β„–59

Friendly staff and a great selection.

Ru
Review β„–60

Obviously the best place for Vols gear. Visited during our daughters tour of UT. Great selection of anything you could want for a Volunteers fan.

Do
Review β„–61

Great Mac store. Super friendly and quick

Ju
Review β„–62

When I went, I was quickly directed to where I needed to be (picking up an order from online). If you order online, it appears to me that they will even take the stock from the shelves and hold it aside for you when you come in.Once I went to where I needed to be, the line went through quickly, and I was handled with kindly and efficiently.Would recommend!Well, you dont really have much of a choice, do you. Sure, you can get your books from other places, but theres not much opportunity to get other things like the clickers or engineering paper from other places. Im sure you could, and maybe even cheaper. Depends on how hard youre willing to look. As you can see, I was not very willing at all. Great service, though!

ch
Review β„–63

Great experience

Aa
Review β„–64

I went in to find a book and one of the associates was extremely nice at helping me. However, her coworker joined in, which I’m assuming this new woman was some sort of manager, and was awkwardly rude. I politely asked if when my book came in it would be in the front or back, trying to see if she would check the back. Then she responded by staring at me with disdain for nearly a minute. This made the conversation quite awkward before she decided to finally answer.

qu
Review β„–65

GO BIG ORANGE! If your at the Vol Shop then your there cuz u love the Vols! They have so much Vol merchandise and theyre very well priced. I recommend everyone and their momma visit Knoxville. Take in a game at Neyland Stadium and stop by the Vol Shop.

Mi
Review β„–66

Another Great place to Find What you NEED concerning VOLS MerchandiseπŸ˜€

Al
Review β„–67

Beautiful store. Everything Tennessee Volunteers.

Ja
Review β„–68

The best place to shop for Tennessee Volunteer clothing, etc.

Jo
Review β„–69

Great Vol football paraphernalia shop. Everything Volunteer you can imagine. Clerks are very nice and helpful.

Av
Review β„–70

Its pricey but a very nice shop.

th
Review β„–71

Great selection, huge store, reasonably priced, very nice salespeople.

He
Review β„–72

VolShop and VolTech are awesome! Employees are always helpful. Great selection of all kinds of UT items!

Me
Review β„–73

Came here when we were on a vacation and it wax different and lots to see

Gu
Review β„–74

Great prices

Ch
Review β„–75

Worst customer service I have received ever! I placed an order on Sunday 9/15 and was told to allow 24-48 hrs to ship. I called the following Thursday (you know, 96 hours after I ordered) and was told the order had just shipped the day before (Wednesday). Ok, so I had planned on traveling on Thursday, but I thought I would wait to see if I received my package instead. It didnt arrive on Thursday. I then called on Friday and asked about it several times and was hung up on EVERY time. I never raised my voice or said anything other than can I please check on my package. Finally, someone told me they were picking it now. I asked what that meant and they said they were just now getting it ready to put in a box to send out. Why was I lied to? Why did the store manager who I talked to never offer me anything (EVEN FREE SHIPPING AS THEY PROMISED TO SHIP OUT 1-2 DAYS LATER AND IT WAS NOW 5 DAYS AND THEY HADNT EVEN PUT IT IN A BOX YET).......I was never even offered an apology. I was just told OK when I said just cancel the order. I wasted an entire day I could have been traveling because of a lie I was told by a Volshop employee. I am a season ticket holder and have been attending Tennessee Vols games for more than 20 years. Needless to say I have purchased everything from hats to DVD sets from the Volshop, however, I WILL NOT be buying anything else there. It would have taken something very simple (an apology at the very least) to make this right, however, I guess they train their employees to lie to the customers to get them off the phone rather than to make things right..

De
Review β„–76

Best place ever for any ut stuff

Da
Review β„–77

The very best in VolWear! Shop here and support the UTK drive for excellence! My only stop for authentic Vol merch!

El
Review β„–78

Love the Vol Shop. We shop there every time were at Neyland.

Ri
Review β„–79

Great staff to assist with all your needs and great products at discounted prices

Ja
Review β„–80

Great selection and very nice people.

Ch
Review β„–81

Good selection

Ti
Review β„–82

Love my Tennessee Shirts!

Er
Review β„–83

The entire campus had a face lift. We were here a couple of years ago and were not impressed. Two years later and we were like WOW. Lots of Vol gear. Stuff for men, women, kids and pets.

Co
Review β„–84

They were out of essentially every small or medium t-shirt in the entire store. Could not get a basic Tennessee t-shirt.

RA
Review β„–85

Love this Shop!

Pa
Review β„–86

ORANGE!

Ji
Review β„–87

Staff are really friendly, it nice place to shop.

Ga
Review β„–88

Great variety of merchandise and good prices.

Da
Review β„–89

Bottom floor way in the back.

da
Review β„–90

Nice staff very helpful

Ch
Review β„–91

Great store on campus of University of Tennessee.

Ha
Review β„–92

I enjoyed the visit.

Br
Review β„–93

Friendly staff and great selection of UT gear

P.
Review β„–94

If you have a desire to let your blood bleed orange, this is your place for all your needs!

Di
Review β„–95

Friendly great merchandise convenience

De
Review β„–96

Good prices and great selection

Vo
Review β„–97

Great store for the true Vol fan! GO VOLS!

Ho
Review β„–98

While they have nice stuff, its all stuff you can find cheaper at other locations. The merchandise is gonna be just as good, but cheaper at Walmart. Theres literally a Walmart right off campus with just as good of stuff but cheaper. Textbooks can be found way cheaper online than at the Volshop. If you have money to burn, sure, go here, whatever. But if you dont want to waste your money, go elsewhere.

St
Review β„–99

All the stuff for Big Orange.

He
Review β„–100

Great store and tons of merchandise! Will definitely recommend to others.

Information
64 Photos
100 Comments
4.5 Rating
  • Address:1502 Cumberland Ave, Knoxville, TN 37916, United States
  • Site:http://utvolshop.com/
  • Phone:+1 865-946-7467
Categories
  • Book store
  • Store
Working hours
  • Monday:8:30AM–5PM
  • Tuesday:8:30AM–5PM
  • Wednesday:8:30AM–5PM
  • Thursday:8:30AM–5PM
  • Friday:8:30AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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