My husband and I were about to embark on getting a new puppy. Because we worked and traveled, this was our first pet in 20 years . We were preparing to finally get our new baby/puppy and went to Petland in Knoxville, TN on Kingston Pike. Our experience was extremely positive. We had 4 different staff/sales associates advising us of different products (and the difference between them), products they used and liked, kennel, bed, toys, shampoo, nails, treats, etc.... We were in the store close to 2 hours. It was like we were first time parents and pet owners. As previously stated, it has been a long time since we had a pet. Stella, Tara, Kayla and Christine were knowledgeable, helpful, and very passionate of their job. I cannot say enough about them. Great, positive attitude. Petland also had a great, beautiful selection of dogs.

While the puppies we looked at were absolutely beautiful the price is outrageous. For a hound puppy it was 5,800. They require you to buy this package with the puppy that adds several thousand dollars to the purchase price. When I checked another spot a similar hound was 1,500 top dollar. Of course most cannot afford 6000 for a dog so right away they offer you no money down financing which of course easily has you paying 10,000 or more for an animal that is usually approximately 1500 top out. I just think you should be careful because once you hold those adorable pups its easy to fall in the trap

Christine was amazing! She helped us out a lot finding the perfect dog and making the whole process much easier. Shes excellent!!

Went to Petland today just looking at puppies wasnt planning to leave with one. Well that didnt happen. The first dog that we played with we ended up getting. Brooke was a huge help through the whole process and walked us through it all!! She was a huge help and explained everything to us from start to finish!! Definitely gonna recommend to everyone

Friend of mine bought a banana bald. It had mites all over him. He was given the option to return snake for his money back or someone could explain how to get rid of them. If your purchasing a $500 pet I’m certain your not just wanting to return him. I understand mites are common in snakes but also preventable. I don’t feel a simple explanation is good enough. If your handling the situation as should and inspecting/treating other reptiles it wouldn’t have costed really anything to treat one more. I wanted to make a post which I never do to tell others who want to purchase a reptile or any pet. Do your research, KNOW what to look for. It was extremely easy to spot in a banana maybe not so easy on a traditional ball. You can never have to much knowledge about your pet. I’ll end with I know bananas are prone to freckles. Most obvious is the freckles don’t move or come off in a Dawn bath.

Absolutely love this place! Has so many cute animals and we just got a Sweet corgi,Minnie! Sweet girl named Caroline helped us out, such good customer service!

We had such a wonderful experience with Makayla, she was very friendly and helpful. So glad we stopped by. Thank you for such a good experience!

I was able to choose from the online page. The process when I came into the store was quick and very enjoyable. The staff was great, especially Tara who helped us from the phone call to the purchase. Very satisfied and would recommend the store to anyone looking to add a member to the family.

The staff was very knowledgeable and it seems like the puppies come from responsible breeders if there is such a thing. The puppies are certified from a vet which I did meet but the prices were very very high. My dogs both past away this year and they had the same breed. My heart melted but the prices were about 2 to 3 times the going rate for that breed but if you have the money go for it. They come with a health warranty and you can extend that for several years for a very fair price.

Brooke was very helpful in every aspect of buying our puppy. She explained what we needed, helped us find it and got our girl ready to come home.

We recently purchased 2 guinea pigs from here. They are both doing well so far. The staff was very knowledgeable and went out of their way to help us with supplies we would need. They had a really good deal on a home with supplies and guinea pig purchase. Plus a lifetime warranty with certain stipulations. I would definitely recommend them when wanting to purchase a pet!

I would give it zero stars if that was possible, I bought a flying gecko yesterday, brought her home, and let her go with my other flying gecko, today I went to spray the enclosure and realize that now both of my flying geckos are infested with red mites! 100% their fault!

Had a great experience with Petland and we made a great choice picking our teddy bear! Great staff with knowledgeable experience of their pets! Will definitely recommend to friends and family

Went to find some senior dog food ended up looking at all the pups and a bunch of other stuff you get most anything for your picture exotic birds and stuff you can get

We love visiting Petland. Our most recent visit Stella was fabulous in assisting us in setting up for 2 new family members, a veiled chameleon and a baby bearded dragon. She helped us get everything we need without getting unnecessary items. She spent a ton of time with us and we appreciated the individual attention she provided. We will be back for sure.

Loved this location! Staff was amazing and you could tell the animals were well taken care of. I have been to many animal shops and this one definitely surpassed my expectations. So much so that I walked out with a puppy in my arms! ❤️🐾🐶

Just bought a beautiful brown lab. Everyone was so nice and helpful and we can’t wait to take him home!

Makayla was wonderful! We went home with a beautiful pup!

$6000 for a puppy??? Even if they are AKC registered thats almost TRIPLE the price. Nice place, clean.... definitely some rude employees. Man started yelling at the people next to me for picking up their puppy there is no need to yell even I didnt know you wasnt aloud to pick it up. They need to be more clear about things.

Had a great experience with the people there picking out a puppy with my boyfriend. Tara was awesome, super sweet, and helpful when it came to helping us with our puppy.

They have the best employees ever very respectful and patient i will definitely come back again. I bought my new best friend here and I’m in love with him. I definitely recommend this place

Makayla at petland was the best! So friendly and helpful. We found our fur-ever friend and truly had a great experience.

We just got our beautiful Great Dane today and I am so so happy with our experience. Makayla helped us out and made the process so easy and fun. I’m so appreciative of her and this place for giving me my new best friend!! :)

We had a wonderful experience with petland today. Makayla was so helpful in picking out our new fur baby. She made sure all questions were answered and we came home happy!!

I first walked in and everything seemed fine until i saw someone grabbing the bunnies very harshly and when they would bite her, she would throw them back in the enclosure they were in. This happened with the parakeets/budgies as well. One of the employees did nothing of it, she would just look at her and laugh. i was very disappointed after seeing that.

I came to pet land to get a puppy and Tara was amazing!! She helped us find our perfect baby pup!! I highly recommend them! And ask for Tara!! She was great!! Our family is so happy to have our new addition!!

Bought a puppy with Brooke- she was helpful and upbeat, even near closing- would by from there again!

Brooke at petland was a big help to me. Had a great experience came out with a pug.

Great place! The girls working there could figure out our dogs breed, when the vets couldnt. There should be signs on the ferrets saying they bite. Although it may be obvious, it wouldve been nice considering anybody (including children) can reach their hand in the cages.

Great variety of healthy looking puppies. They will cost you as much as a nice late model sedan, but very cute.

Sarah was was amazing! We got a Great Pyrenees! And had a smooth, awesome time picking her out! Great place. Second dog we’ve purchased here.

Super friendly knowledgeable staff. 2 cool little play areas. Clean store.

Great clean place to visit if your ready for a new fur baby,or animal in general. The facility is very very clean!.also very nice employees.

Absolutely had the best experience at Petland. The staff were very helpful, kind and amazing. We were able to pick out our puppy and they made sure we had everything we needed to take care of her ❤ highly recommend petland. The price is worth it when you see how much comes with your new fur baby.

They are really great great team the sales agent Stella was great..thanks i bought the lovely two brides to my daughter.

Bought our furbaby today. A mini golden doodle. Yes their dogs are super expensive so don’t go expecting anything under $5000. They do offer financing which is great if you happen to fall in love ❤️ The pups have warranties and come with everything they need. Tara was awesome. We are so happy that she was the one to help us. She explained everything and walked us through everything. We love Noodles !! Thank you!

They had the cutest puppies there. I had to practicality drag my daughter from that store. We wish we could have brought all those puppies home with us.

Caroline was very helpful with getting our new dog she did very good and gave us a lot of info on everything.

Makayla was very patient with our looking and choosing of our new addition. She helped through the entire process and gave us recommendations on treats, toys and other accessories. We finally decided on a golden-doodle and our daughters are more than excited to have a new fun friend!

I bought my dog toy from them yesterday, and my dog really loves it he always have it whenever he go

I recently bought a pug from Petland in Knoxville, Staff was great. Definitely was pricey but you are investing in your new fur baby and Have taken my pug twice to the vet since I bought her and she is super healthy.

Make A Wish Foundation fulfilled my granddaughters wish here. The store was super clean and did not have the oder like other competitive stores has. Staff super nice. Luv this place and highly recommend.

Just bought my Boston terrier today the staff especially Tara are amazing and extremely helpful

This place is amazing. I got to labs from here. The staff is great and really friendly! The all were reallyNotable about everything and worked with us. Highly recommend

Makayla helped me at the store and was so patient and so helpful to all my questions

Makayla at petland Knoxville helped me pick my new best friend and was a great help. Definitely recommend going to see her at petland!

I love this place! We got the sweetest puppy ever!

Great friendly place. They greet you and ask you if you have an appointment to look at their pets. If you dont their okay with it. When you find a pet you want to hold and/or play with they will get them out and set up the appropriate area to do so.

Visited this store for the first time yesterday to buy a hamster. Wren was so helpful in showing me everything I would need. I had three small children with me, and I was carrying my 2-year old daughter. Wren actually walked with us and carried my basket for me as she showed us what we needed. She made it a very easy and pleasant experience.

Petland has just about any kind of animal you would want as long as it is a dog and on down in size. They were packed when we were there and they had 6 or 7 different dogs out for people to pet, hold and see if they want to take them home. They also have birds that can talk and snakes that slither around. The bearded dragons are always cool to watch, too.

Helpful employees and who doesnt love a puppy!

Amazing place. Friendly service and very glad I got my dog from petland. And special shout out to Christine for all her help and hospitality.

Tara was phenomenal in helping us choose our new baby! And in helping us secure financing. We love her and will definately be back to work with her again.Laurie and Dave

I had originally given a 5 start review. I am still thankful for our fur baby we purchased. What Im not thankful for is being lied to. I should have known to read the fine print. They said we had 3 months before interest would hit on our petland card. Thats not accurate, it immediately hit. I feel they lied to us in order for us to spend on a pet from them. Shameful to be dishonest with others.

Tara was so awesome! We got our little Teulah Bug today and could not be happier! One thousand percent the best customer service ever and experience ever!

Please take care of your crickets better...... My 30 minute ride home was spent trying not to throw up because the smell.....

An amazing place to get supplies and have fun with the animals! Intelligent and helpful employees :)

Caroline was amazing to work with . We love our doodle. .he is amazing and a great addition . Thank you pet land

If I could give them negative star rating I would! We got our puppy on Saturday then Sunday night he got real sick. Monday morning were at the vet and he test positive for Parvo. I would think twice about paying the prices that they ask for dogs, when they arent being checked and cared for like they should be.

I have never had such a horrible customer service experience. The workers are extremely rude (except Kayla. She is very friendly and attentive to help you get the right pup for you.) We were about to go through with the application process, until two of the girls literally yelled from across the store with 10 other customers around in a rude tone saying “are you done” and for me to not stand up with the dog. Keep in mind there were 2 others holding their dogs but singled me out in front of other customers. There is a way to ask nicely instead of YELLING in front of everybody. That is not how you treat a customer that is about to buy a $6000 dog.Oh! Keep in mind another man was also standing up holding the same dog I was and was talking to another employee RIGHT IN FRONT OF THEM.I’ve been been so angry not have I ever left a bad review in my life.Therefor we decided they did deserve our business due to the nasty looks they would shoot towards me. They need to make Kayla a manager and fire the rest of the rude staff.

Makayla was awesome! The costumer survive was great!

Highly recommended by others, and for good reason. My daughter was getting her first ball python and needed a complete setup along with the snake. Wren, a young associate, is apparently the go-to when it comes to reptiles, and for good reason. She is extremely knowledgeable and engaging. She made the entire experience easy and provided us with a wealth of knowledge about caring for the new addition to the family. Wren and Petland couldnt have been a better choice.

Got a great dog from Caroline

If you get a hamster here they can not tell the gender so be careful we were looking for 2 male hamsters but one that they told us was a male turned out to be female so now we have baby hamsters but overall the staff there is very nice and helpful.

Our experience was great. Makayla was so helpful!

Caroline was great in helping us find our newest family member! Answered all our questions and told us all about our new friend.

Stopped by to purchase a sweet pup after my pup passed away unexpectedly. Christine was so helpful and walked us throughout the buying process! I have a new baby!!

Emily and tara were very rude. they kept yelling at us for every small detail. everyone was picking up the puppies in the pin, but when we did it we got yelled at multiple times. did not feel welcomed.

Rude customers. Neglect their animals. Will never go again, and the store disgusts me.

When i saw the cocker I fell in love and Caroline was so helpful thru whole process and answered all questions. I am taking my pet home thanks to Caroline help

We absolutely fell in love with this little girl. Spent weeks going back and forth seeing her and going through all the emotions of should we or shouldnt we take her home. But it was just fate that she was still there and we finally just couldnt stand it any more and had to take her home! The staff went far and beyond our needs and let us play with her as much as we wanted every time we went to see her. The staff was patient and answered any questions that we had. I would highly recommend Petland and their staff!

I saw a Shiba on their website. Show quality shibas are around 2500-3000 from reputable breeders. Petland said their puppys price was $6,400. I have no idea why their dog is over double the price of show dogs and they didnt even have information on the parents.

Caroline and Stela were absolutely amazing! The service was phenomenal and we were able to adopt the dog we wanted! Petland definitely gets a 10/10 recommendation from us, and so do Caroline and Stela!

I posted the 5 stars for somewhere else. Ive never been to this petland in Knoxville.

Caroline was amazing help and we love our new whoodle baby!!!

I wish there was a zero star, because when we walked in it smelt like pee. Then there was a cocker spaniel puppy that was getting dominated by two other dogs on the bottom level and I went to ask an associate about seeing the dog just to get it out of that situation and then she told me that i couldn’t see the puppy which is totally fine because of the fact I know they need a down time, but then I alerted her about the situation and she just looked at me and did not take the necessary actions. I am VERY disappointed in this company!

Caroline is super sweet and very helpful we are super happy with out new addition to the Fletcher family.

Christine helped us getting our new puppy Ollie, a Pompsky! She was helpful, attentive, and answered all of our questions patiently. Everyone at the store was super friendly! Thank you Petland Knoxville, Christine, and the staff for a wonderful and easy adoption process for our Ollie.

This great woman named Tara helped me so much an got me my dream dog an I’m so thankful!!! Thank you guys!!!

We just purchased a rabbit recently. We absolutely love her and she is the sweetest rabbit weve ever owned. Thank you for the hard work you put in to make these animals amazing pets! Were considering getting another one soon!

Do not i repeat do not buy a puppy from here! They sold me and my wife a yorkie that tested for parvo virus 3 to four days after bringing puppy home. They also gave us shot records which i think is not accurate accoring to vet we had to take puppy to to save its life. Everything on paper work was not accurate for weights and definitly shot records. We have called and the manager is to busy to talk this place needs shut down in my opinion.

Great Experience! Caroline was incredibly helpful.

Cute puppies but OVERPRICED. When I asked what I was paying for they mentioned a warranty on the dog. If the dog passes you can go back and get another one for free but no more details after that. You get other things included such as a cage (which I already had from a previous dog) and a few other items but I just wanted the puppy - no other add ons since I could get everything else at other places that are better priced. They wouldnt take anything off the price of the dog since it all comes as a package deal. Would be more appealing if the prices werent above or around 6000 for each dog.

Wonderful staff, everyone was very helpful and very knowledgeable. Everyone there really enjoys working with all the animals.

My cousin got a French Bulldog from here and it died within a month. Took them to court and still ordered to pay them. They home unhealthy dogs at rediculas prices. Best to find a reliable breeder with health guarantee of 2 years or longer.

The store is well maintained, however with that being said. I have a dog that was purchased from pet land that has health issues due to bad breeding of animals. It’s costly to maintain the dog now as ever. Please avoid buying a animal at this kind of chain store at all costs. A lot of people can say that it’s just something that happens but the fact is the dog came from bad breeding. If you don’t know what bad breeding is, google it. They claim to have a warranty for your pets health at their premium cost. I’d say that if I could do it again, I would find a pup from a shelter.

My puppy is dead from parvo.I had her a week.She was hospitalized 3 days.Petland is a joke.They didnt even care.

Tara was super awesome to work with!. She answered all my questions and had a great personality.

We love this place its amazing Tara is so wonderful. Come talk to her.

6-8 grand for a dog is price gauging. Also these dogs are coming from puppy mills and they do not care for the animals.. just look at the cages they are in and people touching them non stop. They will get sick and you buy a sick animal it’s a scam place. Buy from a breeder a reputable one.

These people below have no idea what they are talking about...This places is super clean and their animals are always getting constant care by people who know what they are doing. Their puppies only come from the best alnd recieve the best care possible, you get so much with the puppy and you always have their help and guidance. Ive never seen a place that puts more into their animals (Care, Love, and respect). This is the best place to purchase animals from, anyone who is saying negative things about this place obviously has no idea what they are talking about!I prefer *quality* over anything and this place gives that!

Great service and i got an amazing dog thank you caroline

Our experience at Petland today was AMAZING!! We got our boy Gunnar (F1B Goldendoodle) today. Tara was such a GREAT help!! We loved the background information we were given and the amount of help we received. Everyone was really nice. We will definitely be back. Worth every penny!

They have super nice puppies, however when I found out the price i about fell out. They wanted $5900 plus tax for it, non trained puppy!!! RIDICULOUS!!!

All of the Knoxville Petland Team was super helpful. I talked to them numerous times. They always showed complete professionalism with a personal touch. We drove two hours to pick out our special puppy. This team answered every question with enthusiasm. We definitely recommend them to everyone.

I adopted my furever puppy from Petland Knoxville. Staff was very attentive and helpful with my needs, concerns and questions. Financing was super easy and simple. Tera assisted me with picking out a puppy and Stella helped me in picking out supplies! Highly recommend!

Tara was so helpful with us picking out our mini poodle! 💕

Nice place to buy pet food and clothes. Friendly staff but only 4 stars because they still sell dogs when adoption is encouraged. At least they have a nice area for prospective pet parents to socialize with the pets

Drove from chattanooga to knoxville to see a corgi. Did not read reviews on here (my fault). Went an hour out of my way to get there and be told this corgi pup who had to have emergency hernia surgery btw would cost 6,000 dollars. They tried to assure me if the dog died, it came with a lifetime warranty and we could get a new one for free. What an absolute joke. An akc certified corgi from a breeder only costs 1,000 to 1,500.

I would leave negative review if possible but this will have to work. Horrible customer service was actually ready to purchase a dog and not 1 employee even acknowledged our presence. Even tried to get a few to assist but they saw us and turned around. So ill just help save a dog from the pound.