Pretty good selection of marine goods. It is nice to have a place to get things when you cant wait on Amazon. They seem to be fair on pricing and overall very friendly. They do offer rewards program for repeat shoppers. Check them out online and see what they have before you make a trip.
West Marine literally saved us yesterday. Our starter switch went out on our boat. Ellie worked a miracle and was able to get us the last one in store. She was a true life saver. You all have our & Mt parents business for life!!!! Thank you! Thank you! Thanks you!
Wow!! The service was amazing. We found everything we needed and the employees at the front counter were so great. Friendly and excited about their job. So refreshing.
Great store but they need another store closer to Lenoir City and Tellico Village. Tennessee has way too much lake area to be serviced by just one store of this kind. With that being said, inventory was a little low. I needed two dock lights and they only had one. I was looking for a mounting flag pole to go w the flags they had and they didnt have that either.
Jim and ellie are the best at getting what you need for your boat. I have been restoring my old speed boat and theyve been extremely helpful finding those hard to find replacement parts. Strongly recommend these folks with great customer service.
Nifty place to get hardware for all things water/boat related. Nice helpful staff too.
Wednesday the 14th about 10:00 I entered this West Knox store to purchased some carpet bunk for my trailer and a switch for my boat. The young man who helped me was not helpful at all and rude. Trying to figure out how much I would need, he stated he was not not very good at math and walk away and was no where to be found. I was in need of the bunk in a bad way, if not for that I would have left. I headed towards the counter to asked about the switch and he and the other person acted like I was not there. I purchased the material and drove to Bass Pro to finished my shopping.
I went to West Marine for a trim solenoid valve. They were so helpful and had the solenoid waiting for me at the front when I arrived. While I was there, they went out of their way to help me find the right people for a replacement windshield on a very old boat. I went back later that day for oil and an oil filter, and again they had the items waiting up front for me. I asked about a speedometer problem, and they had all the knowledge and parts to help me with that as well. We will be using them from now on for all our boat needs!
I recently visited West Marine for the first time and found a broad selection of boatin supplies. The staff was welcoming and provided great suggestions. While at first I was a little disappointed about the seemingly high prices, when I searched the same product online it turned out West Marine’s prices were similar. I would therefore highly recommend West Marine for your boating needs!
Customer service was top notch. Well supplied store for all your boating needs
Jim goes above and beyond to help! Anytime we go to West Marine, it feels like we are visiting old friends. Everyone is so helpful. Keep up the great work!
Thank you Jim and Elli for all your fine work. I appreciate you guys going above and beyond to get me the parts I needed. Highly recommended!
I dont know what half these bad reviews are talking about. My wife and I stopped there about 5:05pm, not knowing they were closed. Jim opened back up for us and spent about 45 minutes answering questions and assisting us with our needs. Would give 10 stars if possible.
Low stock on a lot of items and extremely expensive. Better to look online or check Academy. The staff are friend though.
Good selection went for some epoxy and the staff was very knowledgeable about the product
They was real nice people...
Had what was needed first place I stopped
It is a typical West Marine in 2021. Picked over and empty. Nothing we can do about that.
Tried to order 2 Kayaks in June. Person working said they were backordered but assured me they would receive them in about a month. Said I was required to pay for them before they arrived to reserve the items. In August I received an email saying they were still backordered and the estimated delivery date was 9/2/2020. I called on 9/7 to ask about the kayaks I ordered in June and I was told that the order was unfulfillable and that they werent getting any kayaks anytime soon. So I paid for 2 kayaks in June and no one contacted me to let me know that they were never going to arrive. I cancelled the order and am awaiting a refund. Absolutely the worst customer service Ive ever received would rate a 0 of possible. No way to run a business. Would recommend never buying any products from West Marine
Service was terrible! My wife and I had a item we wanted to purchase and a clerk had another customer standing at a display next to the checkout counter. We stood at the checkout for at least 5 minutes without a word of acknowledgement. Usually a clerk will say they will be be with you in just a minute but nothing. I finally had to be rude and asked to be checked out. It would have really been bad if it was busy. Never go back!
Pricing isnt close to what comes up on line.. seemed to be 2x or 3x more..Customer service was great!Dylan did a great job at the West Knoxville location!!!
Can’t get anybody to answer the phone . Most time I go in and can’t get any help . Need a better marine store in Knoxville . This place sucks
Good stop for, you guessed it, marine parts and supplies. Really its a one stop location for hard to find marine products in Knoxville.
Very limited supply and slow service
Good people good selection of supplies and parts
Good service and abiding by safe practices during covid-19
Amazing people, amazing service!! The place for your marine needs.
Had exactly what I needed.
I would rate this place 0 if I could. Terrible customer service. I was told wrong info many times. My ordered never arrived. Now waiting on refund. Irate customer
Zero customer service. 8 out of 10 times I walk in the store no one even looks up. I walk past an employee and they dont even say excuse me...much less hello, can i help you, what are you looking for.
I work and maintain a lot of boats and they never have anything needed to maintain standard engines in most boats now days even oils and impellers. Staff is friendly but half the time they dont know what youre looking for when asked. Prices are incredibly high also. Would rather order off internet and wait a few days because its half the price. Never impressed
Friendly and helpful. Wide variety of outdoors things for the lake. Dont have a real parts department. But they do carry a wide short men of common parts.
Crazy expensive! Its great if you need something right then, they have a large selection, but the prices are more than twice as expensive compared to others on some items.
Long wait for checkout. Not enough people
Great help from the folks at West Marine today. I had questions about electrical systems on my sailboat and there was expertise available in store.Great job!
I have called this store 3 times. Each time I was put on hold and nobody ever comes back. I sat on hold at least 10 minutes each time to give them the benefit of the doubt they may be short handed. I will drive to Harriman before I try this store again.
Excellent products and service. Staff is always very friendly and helpful.
This is the orileys of boat stores. They do not know anything about boating only unless the computer tells them half the time there not even near the register or even watching the front. Pretty bad especially when they have expensive product near the front. Think the managers need to start hopping on this store
Theres out of everything. Empty shelves. Have to order from Jamestown.
We stopped in to get 18.00 dollars worth of door latches, we was treated as if we were buying a truck load of merchandise, They were very helpful, knowledgeable,and super duper nice, As long as we have a boat, I will be doing my business at West Marine.
I need a bigger boat
They didn’t answer my call WHEN THEY WERE OPEN.
Super helpful, excellent advice. And they give you the best approach for solving your marine problrms and proxuring suplies even if it means not making a sale. Love these people! Never shopping elsewhere.
Poor, indifferent service on a phone question. Needed a two pin stern/anchor light ( common item, you would think). Service person didn’t seem to know what that was. Grudgingly said“I’ll go check”. 5 mins later I hung up.This is the 2nd time in a month for me with this store. Called about a seat pedestal and got roughly the same kind of response. I just installed the 2 I bought off Amazon ($200).I’d like to trade with a real store (even though though this one is 30 miles away) as opposed to mail order, but this kind of service makes it difficult.
If you need anything to get out on the water they can help make it easy!
This place is a joke. Completely unhelpful. They cannot tell you if a part fits, they only want you to shop online..Don’t waist your time.
West Marine is fantastic now that they started price matching.
Love coming here, but Im always broke!
Dont ever call the phone. They are working with the people on the floor first. Super knowledgeable.
Great selection of marine supplies, when you need them. Great staff, too.
If it has to do with boats.... This is where you will find it.
Its been a long time since someone treated me that well while making a small purchase. Good job!!!
Is laid back but near impossible to get out of the parking lot
Great selection, always have what I am looking for.
Good selection of boating supplies.
Good selection and pricing is pretty good
Bit high on some prices. Decent selection.
Very friendly and knowledgable staff. I stop by every time Im in the area just look at all the things I want for my boats.
Worst customer service ive ever dealt with over the phone.
This place sux! Stand in line forever not to mention item you need never in stock.
Knoxville store does not have bait... but person working was awesome!!!
Great nautical store.
No good its very small. No customer service.
Friendly people works there, got what I needed
Limited stock
Very large selection of marine items but service has been significantly lacking the times I have been there.
Very Outrageous on Pricing, very uneducated staff when it comes to boats in general. Never have parts for boats that are needed! Will never shop here again.
Pretty pricey but they have everything you need. Some of their water toys are cheaper than bass pro.
Poor availability and customer service
Prices are high but they have a bunch of boat stuff
Good store
Needs more products
Over priced on everything! Looking for a sale? You will not find it here!