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Rusty Wallace Honda
109 Callahan Dr, Knoxville, TN 37912, United States
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Rusty Wallace Honda
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Dr
Review №1

We recently purchased a 2015 Honda Civic from Rusty Wallace Honda and am so happy with our experience! The entire team was extremely friendly and each employee my dad and I interacted with were very helpful in helping us find exactly what we were looking for. Corey specifically was very helpful in making sure we found exactly what we wanted within our budget. Two days after purchasing the car, there were some mechanical issues that were quickly fixed by the team and I was given a loaner car free of charge in the mean time. If youre looking for a seamless purchasing experience, I would highly recommend stopping by Rusty Wallace Honda!

Li
Review №2

My Dad bought our new car from Adam at Rusty Wallace Honda. We got a new Pilot. Adam had us in and out so quickly and my Mom and Dad were happy with the deal they got. But the best part was the free popcorn!

Cu
Review №3

Bought a 21 Ridgeline from Rusty Wallace on Callahan around April. Jon Mees was the salesperson. it was a great experience considering the market and choices at the time. John was very responsive via text and calls throughout the process. He was helpful, very knowledgeable, and professional. I have recently been back for the first service, which was quick and painless. We have already contacted Jon again looking for another Ridgeline. Thank you Rusty Wallace, service department, and Jon!

Ma
Review №4

Rolled into RWH one day with no intention of buying, but it was love at first sight when Brian showed me a 2020 red Civic Sport. I traded my beloved 2012 Civic Si and was given a great price for her (which made it a little less painful to say goodbye). RWH took good care of me and everyone went above and beyond to get me where I wanted to be. I will always drive a Honda (#HondaForLife) and now I will only buy them from RWH!

Kr
Review №5

Corey is amazing! He goes above and beyond to work with each customer and make the experience not just painless but fun! I have been so impressed with his enthusiasm as well as his patience, as we worked around several situations that prevented us from being available during his working hours. Corey even offered to come in on his day off to meet with us, showing his dedication and willingness to help! He is a gem!

St
Review №6

I recently purchased a Civic from Rusty Wallace and my overall experience was exceptional. I was fortunate enough to work with Anson who was professional on every level. Anson always went above and beyond to make the process stress free. I will always purchase future cars from Rusty Wallace and I would not hesitate to recommend Anson to my family and friends.Thanks, James S.

Hu
Review №7

Jon was great! He helped us so much and we are so happy with our new car! Highly recommend!

Mi
Review №8

Thank you so much Sam Kelley for helping me get my perfect CR-V! You and the rest of the team at Rusty Wallace made the whole car buying experience very pleasant. I can’t wait to come get an oil change and sitting in one of those massaging chairs!

Ke
Review №9

The employees here are awesome. From the front desk, to the lady in Finance. Adam, our salesman, was just absolutely amazing! Explained any questions we had, very friendly, willing to go the extra mile to see that we had a safe, good vehicle at a decent price.

Je
Review №10

My husband and I were thoroughly impressed with our experience here. Adam Ezell was the guy who helped us and he went above and beyond. We were there for QUITE A WHILE (most of the day actually!) and Adam was very patient, never made us feel pressured or rushed. Adam let us look at a few different vans and we took our time and paid a lot of attention to detail. He was with us for the whole process and was very professional but laid back and made us feel important and comfortable. We ended up getting an awesome minivan. Our experience was great and we look forward to continuing to get it serviced there in the future!

Sh
Review №11

I was very pleased with the experience I had here with Paige! I got my first car from her about 2 years ago and the whole process was very fast and simple! She explained everything to me and made sure I was comfortable every step of the way. I plan to buy my next new car from her soon. Thank you Paige!

Be
Review №12

Bought a 2022 Honda CR-V from Jim Raley. Actually was not planning on trading so soon but having been a customer at Rusty Wallace Honda in the past, I missed the sales and service experience that left me feeling good so I traded and was not disappointed! Jim was patient and low pressure throughout the sale and worked to find me the exact model, trim and color package I wanted. Communication was great throughout the process and Im glad I came back to this dealership - I wont stray again!

Sh
Review №13

Scott S. was extremely helpful in walking me through my first brand new car purchase. I would definitely recommend Rusty Wallace Honda to anyone. I walked in just looking, was shown exactly what I was interested in, and left the lot that day with a new car and a full tank of gas.

Je
Review №14

I really appreciate the patience and knowledge Brian and Sam gave to me with selecting the right vehicle to purchase. I will definitely come here for my next car. Thanks for making the experience a great one!

Ma
Review №15

We had a wonderful experience with Corey and a great time. He was the best car salesman we have had. He stayed on top of everything and kept in touch with me about what was going on.Thank you Corey

A.
Review №16

I arrived early for my appointment and I was able to walk (drive) right in. I was greeted by two gentlemen and then a third. I think he may have been a service advisor? He was able to listen to what I was explaining, walked me over to parts, and then they took a thorough look at my vehicle. I was in and out in maybe 20 mins? It was super quick and all of those gentlemen were friendly.

De
Review №17

I just purchased a Honda Odyssey from Alex and was SUPER happy with my transaction! Alex and his team were terrific and answered all my questions! Everything was soo smooth and easy. I highly recommend Alex and the other team members at Rusty Wallace Honda

Su
Review №18

Wonderful experience with Cade Larkin. So excited to leave driving my new Equinox.

Me
Review №19

Worked with Jim today and bought a new to me Highlander. It was so easy to work with not only Jim but also Scott the sales manager. If you are looking for a new car this is the place you need to be!!! 10000%. 10 out of 10 highly recommend!

Le
Review №20

We had Brian Metler as our salesman and he was awesome! I came in knowing exactly what I wanted and he even found me an awesome car, low miles and a great price! Will definitely use him again!

Ga
Review №21

This was the second used car that Ive purchased at Rusty Wallace Honda and was pleased with the kindness and courtesy I received. Tyler Wilson showed me the car I came to see and made sure I had other options as well. I was allowed to test drive and sit in the cars of my choosing. When I left and came back, he was ready to answer my questions and work on helping me get the car I wanted. The finance department went an extra mile to get us the best terms possible through the bank of our choice. I would recommend Rusty Wallace Honda to my friends and family.

De
Review №22

At Rusty Wallace Honda, I was pleasantly surprised by the lack of pressure. My salesman, Corey, treated me with integrity, as did the entire team during my buying process. Very clean and family friendly. My sincerest thanks to everyone who helped make this an experience to appreciate and will be my first stop for my next vehicle purchase.

Sc
Review №23

I bought my Honda Passport from Scott Shackelford and was very pleased with his knowledge. He thoroughly reviewed all features and made the process quick and easy. I would recommend him to anyone looking for a seasoned sales person who knows the business.

Ab
Review №24

Great service! Cade was super helpful in finding my first new vehicle and accommodating during the circumstances under the pandemic. My family will continue to go to this location, thank you!

Jo
Review №25

We purchased a car for our son. Cory Helton was a great salesperson. We enjoyed our experience. I would recommend him and Rusty Wallace Honda to anyone looking to buy a new or used car!!!

Et
Review №26

The way car buying should be. Alex and Nick were both fantastic to deal with and they took time out of their busy day to explain things to me as a young car buyer. I absolutely love my new little car and will definitely be returning in the future.

Ch
Review №27

Took my 2017 Honda Civic into Rusty Wallace Honda in Knoxville, KY for my metal splash guard that was falling off, from a service that I had gotten done at another Honda Dealership. Rusty Honda got me back on the road with no issues and didn’t even charge for the repair. Total time was 25 min, in and out. Mrs Thomas, Wendy was the service representative that helped me and she was very helpful in get the my car fixed and me back in the road to South Carolina. If I was local I would definitely be doing business with Rusty Wallace! They were also very friendly to my Great Dane, Odin, who was with me during the trip!

Ja
Review №28

Corey was awesome. He stayed late with us but was upbeat the whole time. He forced me to up his rating. I am only kidding. He was the best. I would definitely recommend him and Rusty Wallace Honda to anyone looking to buy a new or used car!!!

Te
Review №29

Jon Mees was so helpful to me in my journey for purchasing my Honda Civic. He was so polite and courteous. I truly enjoyed my experience at Rusty Wallace. Thank you Jon!

Ha
Review №30

I went to Rusty Wallace after a bad experience at another car lot (different brand) and Lisa was the best sales person ever. She was knowledgeable about the cars I was interested in and made the process so easy. So thankful Lisa turned my car buying experience into the best ever! Thanks!!

Cy
Review №31

Scott Shackelford practically spent half his day with me, making sure I left with what suited me. Actually he had figured it out before I did! Very patient, pleasant, helpful.

El
Review №32

I bought a car about two months ago with Anson. He was very helpful and very invested in not only selling me a car, but in my personal life and my interests. He was very outgoing and seemed to care a lot about his job and his passions as well. Great service and an even better guy!

Jo
Review №33

Had a wonderful experience picking out and purchasing my new Honda Insight! Jon Mees was incredible helpful and offered a no-pressure purchasing experience! Would highly recommend!

Ja
Review №34

We called the day before and talked with Corey about a van we wanted and he gave me his word if it didn’t sell he would let me know. True to his word he did. He took his time and put together a video of the van and in doing so answered any questions we had left. We drove almost 100 miles to get the van we wanted. Once there he was like dealing with a old friend. He helped get the process going due to a time restraint we had to get home. All the staff was very nice and helpful. The detail guy even took time to clean our kids car seat. All in all a great experience. Thank you everyone involved

Ga
Review №35

Paige helped my wife and I find and purchase a Minivan. She was very courteous and knowledgeable. We are very happy with the minivan as well as Paige’s assistance.

Dr
Review №36

I bought my 2012 Honda Accord from Anson. He was awesome. He stayed at the dealership with me super late to make sure I got the best deal, and left with a car that worked for me, my daughter, and my budget. He was also really cool and nice. I had a horrible experience a dealership prior to that, and Honda really turned that around for me. I wont buy a car from anywhere else in the future.

Co
Review №37

Both my husband and I bought our cars with amazing help from Paige! She is awesome and really knows her stuff.

Ma
Review №38

Jon Mees was great! Highly recommend working with him! He stayed late and worked hard to get us into a vehicle working within our range! Went above and beyond for us the whole way!

Be
Review №39

Paige was great! She answered all our questions and made our car buying experience the easiest one we have ever done. It was a nice friendly atmosphere. And will definitely go back when its time to buy another vehicle.

Ke
Review №40

I purchased a brand new Honda Pilot from Jon Mees. I was looking for a older model but he ended up getting me into a brand new one with exactly what I was looking for. He was very helpful, communicated quickly and promptly and he went above and beyond to make sure I had the best experience. If you are looking for a new car, go see Jon Mees and let him know I sent you. You will not be disappointed.

sy
Review №41

Tyler Wilson was wonderful in helping me purchase my new Honda!! I am a full time college student and was looking for something reliable, and he helped me out with no problem. Rusty Wallace is so lucky to have him on their team.

J
Review №42

Came in to the dealership to look at Civics. I was greeted by a very nice salesperson, Paige, who was very helpful in showing me the features on all of the different Civic models. Thank you for all the help in my car buying journey!

Ch
Review №43

I am in sales myself and I can assure you Brian Metler and the folks at Rusty Wallace not only met my expectations but exceeded them. If you are looking for a new or used car there is no place I would go but to see Brian and the team at Rusty Wallace Honda . Honest salespeople, no pressure and overall just down right good people ! If I could give them a rating of 6 stars that’s what they deserve !

Pa
Review №44

I bought a 2015 Honda Accord. Brian Metler did an awesome job putting me in the car I needed. He took care of everything very efficiently without any pressure. Nick in finance also made this a very positive experience treating my grand daughter and I like welcome guests. I wont hesitate to come back to Rusty Wallace again.

Ca
Review №45

I really enjoyed the service I received during my car’s regular maintenance cycle. I want to give a special thanks to Luis for taking care of me, and I really appreciate it. Luis will take care of you from start to finish. Thanks again.

Ke
Review №46

We purchased our suv from Jon Mees and he is a wonderful salesman. Very knowledgeable and very attentive to our needs and wants. Will definitely use him again when we purchase again!

Da
Review №47

Love the dealership and Jon Mees! We have bought 3 cars from them. Customers for Life!

Kr
Review №48

While on day 1 of a 15-day road trip, amy check engine light came on in my Honda Pilot. I called five or six dealerships along our driving route asking for them to look at my car. None were able to fit me into their schedule. They were polite, but all said no. We were headed toward Knoxville, so I thought I’d give this dealership a shot. They also had no space to fit me in, but realizing my predicament, Mr. Sidney Booth said he would find a way. And he did! Once we arrived at the dealership, he got my car in, had a diagnostic test completed, and was able to explain the issue my Pilot experienced while we were driving. If it weren’t for Sid working to get my car in, I don’t know what we’d have done. Today we’re headed north back home, and I am truly appreciative for his excellent service and professionalism. Without him, our road trip may have been cancelled. Thank you, Sid! We appreciate you!

Sa
Review №49

John Mees was great. He helped me so much and got me in what I wanted! Thank you!

Co
Review №50

Wow Ansen Your the FIRST EVER to send me a video follow-up. Im very impressed. Your service for me was Impeccable.I dont believe I have ever had any kind of sale experience as outstanding as you have provided during and after my purchaseIf there is an award or honor given for EXCEPTIONAL SERVICE YOU would be the recipient in my opinion.

Da
Review №51

Paige helped me get an awesome car at a great price with an extended warranty. This is a place I’ve bought around 4-5 cars from going back to 2010. I bought an Insight here and got hit by someone and it saved my life! I went back and bought another one immediately. I love this group even though they have me categorized as a trouble customer 🤣 I’d buy from here again as I know they aren’t going anywhere and will be there as long as I need them.

Ju
Review №52

Jim was GREAT! Very professional. Definitely will get my service again.

Je
Review №53

I had a stellar experience at Rusty Wallace Honda. Paige took the time to explain all the features of the Pilot Black Edition to me and I couldnt be happier! My experience was top shelf all the way at Rusty Wallace Honda. I have referred the dealership overall and Paige specifically numerous times since making my purchase. I couldnt be happier!!

He
Review №54

We purchased a 2022 CRV from Brian Metler and had such a great experience. Brian made us feel like we were part of the family. Also a shout out to Lee Wallace for helping us in the Service area with an oil change on our Ridgeline. Excellent Customer Service. Whatever you are doing, keep it up. We will refer our friends to your Dealership.

ra
Review №55

I would highly recommend rusty Wallace Honda, off of 75 north. They got us in very quickly, were extremely hospitable, and even offered to shuttle us to a restaurant to eat while our vehicle was being serviced, and picked us up afterwards. Wendy Thomas in service was so nice and helpful. Thank you Rusty Wallace Honda! On we go, back to Michigan :)

Sh
Review №56

Traded back into a 19 odyssey today and Had an amazing experience with salesman Jim Raley, he was so very kind and made the process quick and painless working to get us exactly where we needed to be from square one!!! Jennifer was also great with finalizing all our paperwork! Great clean environment also! Highly recommended!

Am
Review №57

Brian Melter was amazing salesman, he helped us every day possible and made us feel like part of the family !!! Thank you

Ca
Review №58

I have a great Great experience with Sam he was amazing he took his moment and Time and make us feel welcome!!!😊

Kr
Review №59

First of all, I don’t like to give any business a 1 star rating but unfortunately my experience with this business left me feeling that way. I was in the market for a Chevy Suburban and found one here was hoping to do business with them, cause I’m all about “shop local” but didn’t happen. When I came to test drive and hopefully leave there with it I of course had several in mind one in Louisville Ky (less money low mileage) was the last choice because I was sure they wouldn’t let a couple thousand stand in the way of making a deal.But upon discussing this with the salesman I was cut short basically there’s no use to inquire about it your wasting your time??” And obviously when you’re shopping for a new vehicle you look around for the best deal. Rusty Wallace needs to work on this. They shouldn’t run off local customers. Their suburban had higher mileage but I was willing to sacrifice that to stay local but they weren’t willing to budge.😔

na
Review №60

Anson and Jon were very helpful with purchasing my Honda Civic! 10/10 recommend them both!

Br
Review №61

Brian is a wonderful sales rep. We have bought two cars here recently and will always go here first.

Hu
Review №62

Recently purchased a new car and couldn’t be happier. Paige was my sales associate and I would highly recommend her to anyone looking. She sent me pictures,video and was clearly in it to meet my exact wants/needs.

An
Review №63

Brian Metler absolutely gets a 5⭐️ Rating from me. His help with my recent trade up was fantastic!

mi
Review №64

John Mees was very helpful and I would definitely recommend him and the fine folks at Rusty Wallace Honda.

Jo
Review №65

The entire dealership is top shelf. The Sales staff was a pleasure to work with when we purchased our 2021 Pilot. We needed some warranty service and not only did they get us in and out without issue, they found a nail in one tire and fixed it for no charge! What a way to start a Monday!!! I highly recommend working with Rusty Wallace Honda!! They know what it means to take care of the customer.

Ra
Review №66

Love Honda vehicles! Leases are great! Anson Langley is the guy to see!

Ni
Review №67

We have purchased 4 cars from here and we have never had any complaints!!! We take our cars here for service and maintenance too!! They have all the car facts ready and they are always so clean!!! Never had a lemon’ from here! The staff is very friendly! We work mostly with Adam Ezell who is very knowledgeable about the vehicles we test drive! He is never pushy and I’ve never felt “talked into” buying something that I truly don’t won’t! We love Chad! Mike! Nick! Jake! Scott! And everyone else who’s helped us over the years!!! Been with you guys for 12 years!!! Thank you Rusty Wallace Honda

Ho
Review №68

Anson helped me find the car I was looking for. Loving it so far

Ra
Review №69

We had such a positive experience working with Dave at Rusty Wallace Honda! He helped us find the perfect sedan for our family. He made sure we saw all the cars we wanted to see and even helped link our phones to the vehicle after we purchased it. I appreciate that he didnt pressure us into purchasing a car we werent interested in like other car sales folks. He was so patient with us. Highly recommend working with Dave!

Su
Review №70

Adam Ezell is the best..if you need a automobile get in touch with him..

An
Review №71

We where looking to buy a new car. We have been praying for God to lead us to where we needed to be and what to buy.Brian Metler helped us today buy our new Honda CR-V. He was amazing. We loved the fact that we didnt feel pressured at all. It was the most fun we have ever had buying a car from start to finish. If anyone needs a new or used car go see Brian and the rest of the team at Rusty Wallace Honda they are great and it was super fast and easy transaction.

Ma
Review №72

We’re enjoying our new Honda CRV! Thanks Adam Ezell for finding it for us!

Pa
Review №73

Such an easy purchase from start to finish! Cade worked hard to get us the best deal, and get us in our new to us Toyota 4-runner! Will definitely refer him and Rusty Wallace Honda to friends and family!

Le
Review №74

Jay, Bill and Scott were great today! This dealership has always been so good to me. Bill fixed my key remote, then Scott showed me some CRVs that I was thinking about a trade in, since I was waiting on my key. Then, Jay went way out of his way to help me with my tire issue. God Bless these guys! A+ for service always!😊

El
Review №75

When I need a car I always go to Honda at Callahan for reliable and great service. Cade helped my daughter find her first car today! I recommend for anyone to go here for family friendly service!

Je
Review №76

Thank you for exceptional service Jay Sanders in the service department. Shortly after I dropped off my car and received a loaner I received an emergency phone call I had to go home to SC. Jay and the Rusty Wallace team did everything they could to accommodate my needs stress free. Thank you

Te
Review №77

We had a great experience at Rusty Wallace Honda. We got a great deal working with our salesman Corey Helton on our Jeep Wrangler. We will definitely refer our friends and family to Corey for a new/used vehicle.

Ja
Review №78

I am pleased with my experience with my salesman, Brian Metler.

Ub
Review №79

I worked with Jon Mees on the purchase of a Honda Odyssey. He was the consummate professional and went above and beyond to ensure that I had great experience. I would recommend him to anyone trying to purchase a vehicle. Thanks Jon!

Ch
Review №80

We had a great experience from start to finish. Our salesperson was Adam Ezell and he did everything right. No pressure. We received the price we wanted. I would happily recommend Rusty Wallace Honda.Great People!!

Br
Review №81

I was able to purchase my vehicle because of the wonderful salesman Corey! He was great and very easy to work with especially when I had child running around!

Na
Review №82

My fiancé recently purchased a beautiful 2019 Honda Accord and I can not thank Jon Mees enough for all of the help he has given me! Between late at night text messages asking questions to phone calls while on road trips, if there has ever been a question I have had Jon has been right there with an answer. If I could leave a personal rating for Jon it would be 6/5 stars. Will be visiting for the next car as well!

He
Review №83

I purchased a 2021 Honda Pilot at Rusty Wallace. Alex Sutherland sold me the vehicle and I would highly recommend him to anyone in the market for a new vehicle! This was the best buying experience I have ever had!

Er
Review №84

Justin in the parts department did a fantastic job with a hard to find part. He was professional on the phone. Called me once he had a tracking number for my out of state purchase.

Th
Review №85

We bought a van from Paige. She helped us find something that met our needs and that we could afford. Thanks Paige for going above and beyond to make it a pleasant experience.

Do
Review №86

Brian Metler my sales associate was more than helpful with helping me find my first new truck and was very nice and knew his job very well. What a great guy. Thank you Mr. Metler

an
Review №87

Bought a new car here 2 mths ago...the whole car buying process is exhausting and time consuming. Tyler Wilson was my car salesman and he made it a smooth and pressure free process. I also felt reassured buying here since Rusty Wallace offers a 200K mile warranty. Thank you Tyler!

Sa
Review №88

Alex did an amazing job helping is find the car that was perfect for our budget. I am so excited about my new car!

Ch
Review №89

This is the most helpful car dealership that I have ever been to. They always go out of their way to help you. Chad is one of the most honest people you will ever deal with and Jay in services was extremely helpful. Jay made sure our van was fixed and even found ways to save us money. I cannot recommend these two people more.

Ed
Review №90

He doesn’t some welding for me and Done excellent job nice person easy to get along with and does a great job and dedicated his Self 100%

Su
Review №91

Great experience here, I felt no pressure. My salesperson was Lisa Wallace. Lisa was a very down to earth person never pushy. Very knowledgeable and helpful. I highly recommend her! Thank you Lisa!

Re
Review №92

I would highly recommend Rusty Wallace Honda. Paige was excellent on helping me purchase my new car!

Ca
Review №93

Cade was super helpful getting us a company car- fast! I really appreciate his working hard to make a good car fit our monthly budget.

Pa
Review №94

They were great. I had an air bag recall and they were friendly and service was fast replacing the recalled airbag.

Da
Review №95

Best dealers in Knoxville. David McGraw had supreme customer service skills. Very professional, super clean store, everyone was real nice!

br
Review №96

Brian is a great salesman and would recommend to anyone

Gr
Review №97

Great experience, 2 vehicles bought in last 2 yrs from here, had a great salesman in Brian Metler, wife loves her car and now Im really impressed with mine, thanks again Rusty Wallace.

ap
Review №98

Jon Mees helped my dad purchase his new Honda hrv today. It was a easy and great experience, he was super nice and treated us like family which made the experience even better. Thank you jon for making my dad happy today.

Br
Review №99

We got a vehicle today at rusty wallace Honda today and felt with John. He was very nice and worked every way to get us the vehicle we wanted

De
Review №100

June 14, 2021 after a great day at the Knoxville Zoo, we found our SUV battery had died. We were able to get a jump start and were hesitant to turn our car off as the jump process had been difficult. We drove to Rusty Wallace after attempting service at 2 other locations that quoted hours long waits to replace a battery. We called Rusty Wallace Honda, they said to come on in, they could service the SUV. Staff greeted us quickly as we entered the express service lane. Wendy Thomas was friendly & showed me & my father-in-law to the waiting area while my husband gave our information to the technician. They had us in and out in about 30. The waiting room is stocked with snacks and beverages, a large TV and massage chairs. A relaxing wait after a stressful event! Everyone we encountered was friendly. We are not from Knoxville, but visit there often. We would highly recommend Rusty Wallace Honda for anyone traveling through Knoxville or if you live in the area.

Information
100 Photos
100 Comments
4.7 Rating
  • Address:109 Callahan Dr, Knoxville, TN 37912, United States
  • Site:https://rustywallacehonda.com/
  • Phone:+1 865-938-4222
Categories
  • Auto repair shop
  • Honda dealer
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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