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Automotive Repair Service
1421 E Emory Rd, Knoxville, TN 37938, United States
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Automotive Repair Service

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Je
Review №1

Nice folks but after repair we had to return a week later for same issue. Once we had picked up the vehicle the 2nd time, we brought it back in the following day for service again. Apparently it had something to do with a defective part. It happens I suppose from time to time. We were frustrated having to pay a large sum twice. The crew was super nice, though.

Ma
Review №2

We love this place! Quality, fast, and reliable work! Very nice people that are honest! Will definitely be back!

Ra
Review №3

Excellent customer service!! I was in a bind (paying Hertz **145$ A DAY** FOR A COMPACT CAR) and these guys went above and beyond to work me in for a diagnostic, and then were able to repair my spark plugs, cylinder, and an oil change the same day.The charge was very reasonable, but it was the super customer service that *really* impressed me.5/5 stars, absolutely recommend!!

ab
Review №4

Michelle is by far one of the best employees there.

ri
Review №5

These guys are the best! They have earned a repeat customer here. Friendly, took in my vehicle right away, diagnosed properly, and at a great price! They also personally followed up to make sure everything was ok... Great job.

Ka
Review №6

Best place ever! Bill is honest, does great work and I will continue to take my car there!

Mr
Review №7

Outstanding customer service!!

Jo
Review №8

My starter went down so I had my car towed here. They got it done quickly and a great price with 12 month warranty. Office was nice when I went inside and looked very professional. Great service over the phone.

Tr
Review №9

I felt like it was a safe car repair shop that had my best interest at heart. Not that they cared about the monies involved but my best interest and the cheapest way I coyld go with the car repairs I needed. I would recomend this shop to anyone in need of car repairs!!

cl
Review №10

Great guys working there! I appreciate them working hard to get the job done fast. They seem to work to get me the cheapest, quality parts for the job and helping to upgrade the parts understanding my needs. Thanks guys! See you at the next oil change...

Jo
Review №11

If you need a trustworthy auto repair shop take your car or truck to the team at Automotive Repair Service!I have had them work on multiple vehicles. Bill is really easy to work with and keeps you updated as diagnostics are performed and throughout the repair. I appreciate that I can trust the ARS team. Everyone I have spoken with is honest and forthright with information and costs. That is a rarity in business today. Anyone who asks me about Auto mechanics will be referred to your shop.Keep up the quality work!Sincerely Josh

Br
Review №12

Bill was awesome! He personally made sure I had my car early so I could make it to work the day before Christmas Eve. Fast, friendly and most importantly did a great job on the car.

CO
Review №13

I always have great results for the work done on my car by my preferred mechanic Kyle, and Bill always helps me understand what is wrong and what needs to be done. They’re always great on pricing as well. Highly recommend- I would never go anywhere else!

St
Review №14

Excellent service and wonderful communication. My wifes car broke down on 75 south during a six hour trip from Ohio. Turned out to be a broken timing belt. They suggested some other work while they had it apart, which I agreed upon. Very capable staff and extremely reasonable prices. They even called my wife to check back in on her return trip a few days later. THANKS AGAIN!!! !!

Da
Review №15

The most honest auto repair shop Ive ever frequented. They are friendly, reasonable and accommodating. I always recommend them to anyone who asks and will continue to do so.

Sh
Review №16

My experience with Automotive Repair Service was excellent. Bill and Donnie are extremely knowledgeable about the mechanics of my vehicle and they were more than willing to share this information and to answer all of my questions. I never felt rushed, and being a woman I really appreciated being treated respectfully and taken seriously. The issues with my car were thoroughly discussed, I was always offered more than one repair option and I was kept well informed of the progress. The pricing of repairs for my vehicle were reasonable and appropriate. My car performs like a dream compared with how it drove when I first took it to Automotive Repair Service. I will definitely be doing business with them again.

Je
Review №17

Great and honest shop. Took my truck in I told them it was one thing they called me back to let me know it was something else and it was cheaper. Fixed my truck and got it back that evening. Will go back when needed would recommend this shop to all.

Ma
Review №18

Couldn’t be more grateful or pleased with the service I received! Fast, efficient, HONEST and more than fair prices! Thank you, again! I’ll always bring my car back here!

Ja
Review №19

Little pricey for an oil change and tire rotation. A lot of auto shops will do a free tire rotation with oil change for 30$ cheaper. They do good work here but just too pricey for me to come back for an oil change and rotation. If the price was better I would have rated this shop a lot better. The price brought it down not the work that was done.

Da
Review №20

These people are honest, reliable and very competent. No frills, no BS. Sometimes you may have to wait a little longer than youd like to get your vehicle fixed, but its worth it. They will not take advantage of you despite the issue you have with your vehicle - no matter how big or small.

Br
Review №21

Great service. Honest quality advice. Dependable and trustworthy! Will always go here and definitely recommend to everyone!

Sa
Review №22

We were very pleased with the service we received here. They were fast and courteous. Our daughter says her car is purring like a kitten. Thanks!

Da
Review №23

I and my father have used this place for years. They are very trustworthy and do great work. I have never had any reason to be suspicious of them. If I still lived here, I would use them even if I didnt live on the North side of town. I have occasionally had them do work when I am passing through, but that is not always possible.

Yo
Review №24

I always find them very friendly, honest, and reliable. They treat my car as if it were their own!

Di
Review №25

It is a great place to get ur car fixed great people honest, friendly will help you anyway they can

Ri
Review №26

Great customer service and really honest people. Talk to Bill and your car problems are solved.

Co
Review №27

Everyone told us it would be 2,000-3,000 to fix our vehicle that a lot of extra money we were not expecting. So we decided to have this place look at it and they fixed it for a little over 200 best place ever!!

Da
Review №28

These guys are honest and very capable. I use them for any car repair without worry.

Mi
Review №29

Absolutely the only place I take my cars... professional care and never oversale things unnecessarily.... Courteous staff and always fix whatever is wrong....highly recommend!!

De
Review №30

Always have had a good experience with this shop through multiple vehicles and repairs, major and minor. Great job, guys

De
Review №31

Great communication about the job and the process. Reasonably priced and they got me on the road pretty quickly.

La
Review №32

Outstanding service and honesty. Great prices!

Cl
Review №33

These guys are great! Fast, courteous service, cant be beat!

Da
Review №34

Quick turnaround and very friendly and communicative!

Ti
Review №35

Staff friendly and professional, pricing is fair, will use if the need were to arise again.

Gw
Review №36

I would definitely recommend

Tr
Review №37

Good work at fair price

Fr
Review №38

Honest & quality work.

Bi
Review №39

Great job

Information
6 Photos
39 Comments
4.9 Rating
  • Address:1421 E Emory Rd, Knoxville, TN 37938, United States
  • Phone:+1 865-687-0347
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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