I had a great experience with our sales associate, Joel Crow! I love my new Bronco Sport Badlands. Joel was very informative and kept me updated on the production and delivery status.

Our purchasing experience was fantastic with Gerardo. My daughter is SUPER excited about her new ride!!!

My service advisor, Dakota, was so nice and helpful! He kept me updated with the progress on my vehicle. When there was an availability issue with a part I needed, he tried to use different avenues to get me all fixed up. I really appreciate the kindness and hospitality of everyone here :)

Very pleased with todays service. Everyone was very helpful and informative. Would highly recommend them!

Harley Williamson has been the biggest help in looking at cars. He keeps a smile on his face and was consistently ready to help me with anything I needed. Extremely friendly and really wanted to help get me the best deal possible on my vehicle!

David Householder made the entire truck buying experience a breeze from start to finish! Every member of their team I worked with was upbeat and helpful. I would HIGHLY recommend anyone that has any vehicle needs to give David a call….he went above and beyond for me!

I went to look at F-150s, just at the beginning of my new vehicle search. I was helped by Mary Lynn and she was AMAZING. She set the expectations right at the beginning for what I wanted, never pressured me, and gave me tons of useful info. She was very knowledgeable, fun, and just a delight to work with. Im not ready to buy just yet, but Ill be going back!

Long time customer here and have always been comfortable giving my car over to these professionals through the years. Here for the longest time Rhonda Gobel is my absolute favorite bar none. She will instantly become almost like your best friend when your automobile is in need. And she is very knowledgeable about the subject when it comes to automobiles. Ted Frankowitz was usually the go to guy for me way back in the day and was always very knowledgeable, courteous and professional as well who has since moved up to the management position now I think. I consider all the people down there reliable and trustworthy. The waiting room is also the best Ive seen around town and free coffee is available as well so thats always a nice touch. I also bought my car there and has been the best most reliable car I have ever owned.

Harley Williamson was very helpful with my new purchase. 2021 Sport Bronco. Thanks Harley I really appreciate your expertise.

I really enjoyed visiting this dealership. I met the owner and enjoyed the conversation I had with him. I was talking to the Service Department guys about my Lincoln MKZ and shared a few stories about some my beautiful Mustangs with the Russells friendly sales staff.I owned quite a few Mustangs starting with my 65 which I had two of them, great little car, very reliable and fun to drive. I also owned a 66, a 67, two 69s, a 70, a 71 and finally my 72 mustard yellow fastback. My red 69 Mach 1- 351 Cleveland (the same car that led the Indianapolis 500) was my favorite.cmilton111Google Guide8.7.2020

Guy is very outstanding and very professional. He answered all my questions. I had a great experience when I was there.

I bought a brand new 2020 Lincoln MKZ 3.0 from another dealer in Missouri in August of 2020. I always have my vehicles serviced at brand dealerships. This summer the car would just shut off while driving and you would have no dashboard instrumentation at all after restarting the car. They had the car over three weeks. I had the car back three days and the exact same problem occurred again. The car would shut down while driving making you pull over and restart the car and with no instrumentation after this. (major safety hazard) Lincoln then sent me a service survey, which obviously I didnt rate very well. I then was called by a female service advisor and verbally attacked for giving them a poor survey. (Totally out of line and unprofessional to say the least!) I then got Lincoln customer service involved and was informed by the service manager that he would be my point of contact going forward. After taking the car back the second time for the engine issues, I made them aware that the panoramic roof was not functioning properly. This was never addressed at all during the second visit where they had the car for three weeks. A couple of weeks ago, the roof completely malfunctioned and the liner would not close at all. I called the service manager and asked him to return my call. Its two weeks later and I am yet to hear from him. After being fed up with this 54K pile of junk and the dealers unresponsiveness, I bought a new Alfa Romeo Giulia over the phone today in twenty minutes that will be delivered to my front door next week. So, hard lesson learned here. Stay away from Lincoln and stay away from this dealership!

As a young woman especially, I absolutely DREAD going in to talk to a car salesman. Not in this case!I spoke with Robert Martin, and can genuinely say that he is incredibly kind and genuinely cares. He went above and beyond to help me!

My husband and I were taking our son’s car to him in North Carolina. We were passing through Knoxville and had car issues. We got towed to Ted Russell Ford explained our situation and they worked until they got us back on the road. Thank you SO much for all you did. We had time to see our Marine and spend time with him. God bless!

Dropped in on the service department today because of an issue with my 2021 truck, and though the employees didnt seem to wanna help me I talked to the service manager and in 5 minutes he solved all my problems so thank goodness they have a good manager to help!

I had given a call to their maintenance department and the woman that answered the phone was without a doubt extremely RUDE!!! I will NEVER do business with them and to think even though I was calling in about getting some work done on my car through them I was also contemplating in doing a trade in once I had gotten the car repaired.. But I would love to thank her because now I know that I would NEVER do any type of business with them so she saved me from any further future disappointment

David Householder is the Auto Sales Professional to see at this dealership. He makes the sales process fast and easy!

Andy White....I have to say the sales team are awesome. They really take their time with customer service. All the way from the salesmen and Sales Managers. You all couldn’t have a better team. I have bought 2 vehicles from you in the past 7 months. Great job to all of the people that work there. I have always felt like Family. Dana Johnson has worked with me and made me see what a great deal is. Also when it comes to trust Dana has your he has your best interest.It doesn’t come down to dollars to is respect how you spend them. Thanks again

Bought a F-150 in 18. Over the last 4 years it has been in the shop about every quarter due to transmission hard shifts while accelerating and decelerating. Dropped in 5 or 6 different computer programs and one computer board among other things to no avail. The last software install was corrupt and caused the oil pressure to rise damaging the engine. Ford did not know how to fix it and told me to take it home until they figured it out. In the meantime they wanted to unplug something to trick the motor to prevent the transmission events. I pushed back and it turned out that the Ford engineers said the unplugging would cause more damage. A month later, they tell me the fix would include replacing heads, valves and other items to the tune of 8-10K. I said great, it has a lifetime warranty but you are fixing the motor that you damaged and are not even addressing the core reason I keep bringing it in, the transmission. I sold this truck back to ford and drive a GMC. Do yourself a favor and just buy anything other than a ford!

After purchasing my 6th vehicle I can easily say Guy Miranda is one of the best salesmen I’ve ever worked with. Very friendly and got me into exactly what I was looking for

Our truck had to have some work done at their body shop and the experience was exceptional. Brian was extremely helpful during the entire process and he took great care of us. They did an excellent job and went above and beyond. Our 10-year old truck looks amazing, and brand new!

I brought my 2018 F150 in as the sunroof was stuck in the vented position. Be careful signing anything when checking it in as I should have read the fine print. Dakota was very professional and kind but they told me it was going to be $4800 to repair the sunroof, on a truck with less than 60,000 miles! I called and found another Ford dealership who would do the same repair for half the cost. While it is still absurd to spend $2500 on a poorly designed sunroof on a 3 year old truck, it’s better than twice that price at this dealership! To top it off the fine print I signed was me agreeing to pay $158 to tell me my sunroof was broken...fantastic.Check around for any repairs or service!

Absolute worst place to buy a car. I made a huge mistake going here. Spent 75k on a new truck, and part of the deal was 3 free oil changes. It has been 2 months, and I have received nothing. I called multiple times, and they say that it’s “not in the paperwork” even though I have it in writing from the salesman. Absolute joke of a dealership. You think that they would treat a customer who spends that much with more respect, and at least honor their word. Now they are saying that what is included by Ford, not their dealership, which only covers ONE oil change, is enough. I have called and called and called, and they still will not honor their word. It’s not about the money, it’s about the principle that I agreed to a deal and they screwed me. What else did they screw me on? Should I check to see if my spare tire is there and they didn’t sell me it with it?

Ryan and the rest of the service department team at Ted Russell Ford exceeded my expectations. We live 5 hours away, while our daughter is attending college there. Her car was acting up so I had it towed to this location after service hours on a weekend. Ryan called me first thing Monday morning to get some more details, and stayed in contact throughout the repair. While I was fully prepared to wait a week before any repairs would be made, these fine folks got it worked in quickly and the bill was reasonable. I would rather our kid not have any more breakdowns, but the Ted Russell employees have earned our trust and business for the 3 years our kid will be there for school.

I recently went to try and trade in my car, but didnt think I would get approved because of negativity equity on my vehicle. My salesman Gerardo and the finance team here really took care of me. They personally called banks to get me approved for a vehicle I wanted and in the price range I wanted.

Friendly staff and the parts you need at reasonable prices!

I bought a 2015 Ford Cmax approximately 2 years ago from Ted Russell on Kingston Pike. I like writing reviews as they help me so hopefully this will help others. I found the car online and went straight there. I was paying cash so I went straight to a test drive. Got a price that was fair for my 2012 Ford Focus. And, I was on the road within 1 hour!!! Very satisfied and look forward to buying there again if and when I need another commuter vehicle.This CMAX Hybrid is amazing for me. I am 60 years old now and I learned how to best drive a hybrid by owning one. I get 45 miles AVERAGE. I go 450 to 500 miles on a tank of gas. Only holds 12 gallons (all I have ever put in it at the maximum). Thanks again to the Ted Russell Team for their sales force. Great job and great car!

Very helpful salesman. Would definitely go there again.

Great friendly service. Had no problem getting an appointment. Mike was my service representative. He was knowledgeable and very helpful.

Guy Miranda is an awesome sales man to work with.

After being given the runaround multiple times at the other Ford in town, I finally came here. I wish I did sooner! The service department (Daniel was my advisor) was efficient, kind, and explained everything to me. I highly recommend and will definitely be coming back. Thank you!

Could not get a good deal! Stan was awesome!

Harley took great care of me and had great hair

Had my Ford Expedition serviced here. Ask for Daniel in service for quick courteous solutions. The White family continues a proud tradition of managing quality dealerships.

Shorthanded on technicians, but everyone is. My service advisor, Dakota, was very helpful with getting my truck repaired and back on the road.

After going to several dealers and being treated poorly, I reluctantly gave Ted Russell Ford a shot. I am so glad I did! I had independent financing established and almost all other dealers insisted they would still need to run my credit even though I wasnt financing through them. (Please dont be fooled by this tactic because its not true; they dont have to run your credit again and if you ask them for documentation supporting their claim they cant provide it.) Ted Russell Ford agreed that hitting my credit again was UNnecessary and I purchased a vehicle that I am very excited about! They were the first dealership I encountered with some level of integrity! Thank you to Randy (salesman) and Jake (used car manager) who listened to me and demonstrated patience throughout the process. Thanks guys - you were great!

Online Purchase - WarningToday I drove to Knoxville from Asheville, NC to buy a pre-owned Subaru. The car was fairly priced and the sales person, John Manners was responsive and nice to talk with. We came to an agreement quickly on price.This would have been my fourth vehicle purchased online at a distance and the first disappointment.Here was our issue...smell and deception.I required that a car not smell like smoke or anything other than like a car with 20k miles on it. No chemicals, no masking a smell, no dog odors, etc - just smell normal as a lightly used car should. I requested he sit in the car and relay to me how it smelled and explained that it was very important - it is more important that a scratch or a blemish.When he reported back - he said its fine. Sensing the vagueness of the response, I asked him to expand on the answer. I touched on the issue 3 or 4 times probing for clarity. He was confident and reassured me that it was not smoked in, etc.So, my daughter and I packed up and headed to Knoxville to go get her first car. It was a fun and exciting day up to the moment we opened the door.Standing in the parking lot you could smell the cigarette smoke. It was strong and distinct. We left immediately without a car. I felt deceived and that it was a ploy to get me in the situation in hopes I would go forward after my long drive.Maybe it was an honest mistake but Im skeptical- I did everything possible to ensure this wasnt the outcome and yet here we are.The sales manager followed up as well as one of the owners to offer some assistance in finding a replacement vehicle. Clearly damage control but at least they tried.So - proceed with caution.

Pat Murphy was knowledgeable and enthusiastic in his pursuit to assist us in our car buying experience. He knew the process intimately and had us in and out in no time flat while answering all of our questions and giving us space to deliberate. We will be doing business with this man for years and recommending him to all our friends and family.

Thank you for the service manager help me to re-establish my phone link to the car. No charge friendly and courteous service. This is what I go for

Needed some work done on my F250, Rhonda in service got the ball rolling quickly. Very fast turn around time as I needed my truck back for work. Very professional and friendly employee. Highly recommended.

Pat Murphy is an awesome salesman. He followed up with my purchase a couple days after he sold the vehicle. He always tells us to give him a call if we need anything. I was very impressed throughout purchasing the vehicle.

Great place friendly staff and services department would definitely buy my next vehicle there

Has to be the absolute worst customer service ever. I bought a new truck over $50,000 Feb 26th. From day one it has had 1 or more speakers busted and the Bluetooth mic hasnt worked. The dealership determined that when I took the truck back to let them check it out and they ordered the parts that day. Well here it is 6-15-21 and Ive been calling the dealership since 10:00 am and it is now 320pm trying to figure out if my parts have came in. Every time I get to speak to an actual person they just forward my call to someone elses number who doesnt answer. So 5.5 hours and I cant get a single question answered and almost everyone that I have talked to has taken down my number but I havent received one call back. You would think after you have spent that kind of money you could atleast get someone to answer your question. Ill NEVER do business here again!

Terrible service and complete ripoff. Completely disregarded my husband when he tried to explain to the service techs what the problem most likely was. They ended up fixing something that wasnt even the problem only to call him to let him know that he was right and that it would cost 1000 more to ACTUALLY fix the real problem. Could give a zero rating if I could.

Mom got her oil changed, and I met her here to pickup my son where hed stayed with her over the wind. Must be ok, because she ALWAYS takes her Honda here for oil changes.

Service department gets a zero but that is not an option here. I took my Focus for an appointment to get a vibration checked, ignition checked and a tire sensor alert. The service technician informed me that it would be 125 bucks per issue just to diagnose the problem. 375 bucks before anything is done??? No thanks... I will never spend another dime with them!

If someone had not parked right across the service entrance causing a 5 car line out onto kingston pike it would have been perfect.

Such a great experience. Pleasant at every. interaction. Will definitely be back

My husband and I just bought a new car yesterday from here and everything was amazing! Taylor was extremely kind and accommodating, Red was super knowledgeable and made sure we got out with a great deal and Jake in finance made sure we got everything wrapped up perfectly! We were looking for a specific car in a specific price range and Red and Taylor searched both of the locations to find it! I love our new ride so much!

Best Car buying experience I ever Had. John Manners goes above and beyond to make sure his customers get what they want and made the process quick and easy. Wont shop anywhere else!

What a great place to buy your truck! Our salesman william was amazing and awesome to only been doing it for a month or so. He was polite well mannered and stayed with us through the whole process as well as letting us know everything going every step of the way. We would highly recommend Ted Russell Ford to our family and friends or anyone who ask us where we bought our new truck !!Thank you William and Ted Russell Ford. Jim and Dee

Very Professional and attentive to your wants.The representative is the best

Service department is fantastic. Give Ronda Gobel a shout as she gets things done!

Great job Ted Russell Harley was great!!

My husband and I were on vacation and the truck we just purchased from a ford dealer in Missouri started having issues. We called several dealerships closest to us but couldn’t get in to have It checked out. When we called Ted Russell Ford they got us in the very next morning and fixed the issues at a decent price. The staff was extremely friendly and helpful. We would highly recommend Ted Russell Ford!

My sunroof was stuck open and I really needed some help getting it covered. So many other places wouldn’t take it but Jason at Ted Russell service Department made it happen. He got me in and worked with my warranty to get everything taken care of and found some additional needs that needed to be fixed. Great service!

Mary Lynn was so great to work with . We would buy from her again in the future!

You have a rockstar for an assistant manager in parts. She saw my frustrations on how Lance Cunningham treated me and went the extra mile!! I had a 1 bolt replacement item that was covered under warranty and she personally went to the service department and had them file a warranty claim on my behalf. Then she made sure a service tech could change out this simple item quickly. I was in and out in 45 min. Amazing job 👍. Thank you so much!!!

The best car buying experience Ive had in my 50 plus years! Our sales lady is very good at sales (I wish she could be on our companys sales team!) And, everyone else we dealt with was excellent as well. Every part of the buying process was thoroughly explained, every charge was carefully explained until we understood it, zero pressure one way or another; the decision was 100% ours! Thank you!

Great sales staff, fast friendly service. Love my Q50

Excellent service!!! Very good people with great customer service. Julio was an excellent sales representative, very professional and down to Earth. He even went the extra mile and filled my new car with a full tank and ran it through the wash one last time before I drove it off the lot. Very pleased with the experience and would definitely recommend this dealership to anyone looking for a new vehicle.

I went to this dealership to look at a used Scion tC that was on their lot a month ago. The salesman who helped me, Paul Maxwell, was very informative and answered all my questions. He came with my father and me for a very long test drive, which we appreciated very much. He also gave me great advice regarding the purchase of the vehicle. I was very happy with the experience at the dealership. Ive been driving the car for over a month now and am very happy with the car! Thank you!

WORST experience of my life.. My husband and I were treated HORRIBLY by one of the sales managers. When we arrived to sign papers and take possession of the car it wasnt ready. Still had ALL the window stickers on it, wasnt gassed up, no floor mats, just NOT ready. After the sales manager gets involved, he THREATENS to not sell us the car because we were not happy. He takes us into the showroom where he proceeds to INSULT us by saying he going to a different group of people because, they were going to spend more than we were..The ONLY reason we didnt walk is because this is the only model around for hundreds of miles.

Thank you Ted, the service manager, for being helpful.

One of the worst dealerships for customer service I have ever dealt with. My husband had called about a used Chevy Traverse and spoke to a lady and made an appointment for me to go in. I drag my 3 month old baby out with me in the rain to go to this dealership. I get there and am greeted by Jeremiah Titlow.. this is where things get bad. I after looking at the Traverse and telling him I wish to pursue it I sent him my pay off of my jeep wrangler like he requested. He told me that he would be in contact shortly and that the Traverse was going to auction soon so we needed to hurry. Well after that we were never called again until after the Traverse was gone and they were trying to sell us a vehicle we didnt want. Dont waste your time sending them your information or trying to buy a car from them. Obviously they are too busy sitting behind the desk playing on their phones to care or run numbers for a customer.

The best Ford service department in the country!!!!!

I personally had a very bad experience with Ted Russell Ford had a cluster go out in my van I have been back five times to get it correct hopefully theyve got it right this time

Absolutely Terrible. Took 2 days and 3 different service members just to tell me that the part I needed wasn’t covered under the warranty package I bought from them not 4 months ago. They could not care less if you’re an essential employee And need you’re vehicle to get to work. Love these places that say we’re in it together, but make sure you bring me that 500 dollars if you want you’re car back so you can go to work cause evidently they think Uncle Sam doesn’t mind? So bottom line they’re system sucks.

I had my second car-buying experience with Ted Russell Ford Lincoln and can report that it was very positive. As I consulted with Michael Harrison about purchasing another car, I was pleased that he sought to determine what kind of car I would be comfortable driving. He also appeared to seriously consider that I was on a limited budget and needed to keep my car payments down in accordance with that budget. He and others who dealt with me worked hard to assure that I would be happy with the vehicle that they sold me. Although the buying process was rather lengthy, I left the dealership believing that I made the right choice of Ford vehicles.

I cannot express how much I trust Taylor. He is so kind and willing to help you find exactly what you need. He worked so hard to find exactly what I wanted. I have known him for a couple of years. I love his honesty. Thanks Taylor.SUSAN REUTHER.. your pal

Bottom line: Excellent experience at Ted Russell Ford buying a new Ford Ranger. Mary Lynn was the sales associate that I worked with. Low-key, upfront, no gimmicks, straight forward and patient.Ive used TR service Dept before and was quite pleased with their service and customer focus. But I was a bit apprehensive buying a new car. I thought I might get the standard sales pitch and gimmicks that other car dealerships use such as making you a great deal then saying I need to talk to my manager. I hate that.Instead the sales associate, Mary Lynn, I worked with was a pleasure to deal with. She worked to get every rebate from Ford I could possibly qualify for and was straight forward and direct about how much TR would deduct from the list price.She was also patient with me. The Ranger I was looking at didnt have all the accessories I was looking for. She started a diligent search looking for the vehicle I wanted. Six or so Trucks later, we found the right Ranger.While I expect my Ranger to last many years, if I need another vehicle, Ill return to TRF and ask for Mary.

SORRIEST DEALERSHIP IN KNOXVILLE, TAKE A DEPOSIT ON A CAR...THEN SELL THE CAR OUT FROM UNDER YOU....SAD

My daughter from out of area had her vehicle serviced here today for oil change and tire rotation. Great customer service. They helped her with media/vehicle questions. Thanks for cleaning the vehicle inside and out as well!!

My daughter recently had her Ford Focus serviced and I was very impressed with the level of attention and care she received. They found that her lug nuts were swollen and replaced them free of charge thus ensuring a simple flat tire change would be easy to change. Taking time to replace the lug nuts was impressive enough but doing it free of charge really impressed me. Thank you Ted Russell Ford, and Thank you Matt Goss!!!!!

Thoroughly enjoyed our dealings with Bobby Phillips today! Quick, efficient service accompanied by a very professional and friendly attitude. Highly recommend Bobby and Ted Russell Ford.

Michael Harrison was a great salesman. He got me the right price and an amazing car. I couldnt be anymore happier with the service provided to me. Thank you all for an amazing job!!

My husband and I are purchasing a fifth wheel RV. Apparently due to COVID-19, there was a slow down in production and inventory of F350 duallys available. Jim Allen, Doug Peek and the people at Ted Russell Ford went out of their way to help us find the perfect truck. They made our buying process smooth and seamless! They were a real pleasure to work with!

Mr. Shawn Harrison went above and beyond to help my wife find the vehicle she wanted. He made the purchase the easiest and fasted weve ever had. Hes been helpful with questions about vehicle functions even after purchase. Very knowledgeable and professional. Highly recommend.

Avoid going here at all costs if you can for repairs. I’m sure they are great in other areas of service but unfortunately I trusted these guys 3 times with my Ford Fiesta. First time they replaced clutch, overcharged me and took advantage of me. Second time they replaced a sensor in my transmission and didn’t tell me that more work needed to be done so 3 months later my transmission service light came on again and they gladly replaced one more sensor. The next day it broke down and another auto shop said the bolts weren’t put on correctly and now I need to be a new transmission over $7,000 because they didn’t inform me of all that was wrong and clearly didn’t want what was best. Very sad. Do not go there for transmission service

Do NOT go this dealer if you are from out of state and need service. We went in for routine oil change and trans flush and told them that our brakes needed to be checked as well because the brakes were squealing and Emergency brake was sticking. Their solution.... don’t use your emergency brake and we put anti squeal on your rotors. Really Ford!!! What happened to quality and service??!!

I generally do my basic F-150 service with Ford as the Works deal is good. I am moving to Knoxville so went to the Ford dealer for my 100,000 mile service. The bottom line was that the cost just to install a $30 component was $100 and that was after I questioned the invoice and he reduced it $50. I will find a local mechanic to replace brake pads at a reasonable cost along with the 100,000 mile transmission flush. I will though return to Ford for basic oil changes and tire rotations.

My wife and I went and bought a car there and the salesman Mike Harrison was great. He took his time with us and made sure we had found the perfect car. We really appreciated all his help. The escape has turned out to be a great car for us.

We drove from Atlanta to this dealer for one very specific vehicle. Put a deposit to hold the car, as it was going to take some time to get there. Upon arrival we see the vehicle we came for. We go inside meet our associate. Stop by the bathrooms, that let me just tell you Im glad we had our masks on-besides the point. The associate told us there was minor wear and tear with no accidents, when speaking to him prior to driving 180 miles (ONE way). The car was nice but absolutely deceiving. The front had what seemed to be a past incident with decent damage to the front passenger side bumper, and to the back passager side rear panel. He stated he sent an imbedded video showing the details of the car. The video did not send with the email. When we were talking to our sales associate he just kept repeating well I thought you knew. The used car sales manager, Dana Johnson, came out telling us an 80 yr old man owned this car who was a dentist and if he didnt get the price he wanted he was going to leave. That had nothing to do with us buying this vehicle, but it seemed that he was trying to tell us that he was not going to discount the vehicle for the damage since he was in so deep . When Mr. Johnson rushed away, we went back to our vehicle as our sales man took the car to the detail shop to see if there was anything they could do,but they were closed. Just to take sure we did not miss soemthing in the pictures online we went back to the site to check and indeed the pictures that were on their website @ Tod Russell Lincoln were NOT this vehicle. They took the photos of another vehicle in which they sold the day before, same make model and all, and used them to deceive and lie. When we went in to see the manager, Dana Johnson to expressed our disappointment in how this dealership conducts business. He scuffed and was blamed EVERYTHING on the sales associate and took zero responsibility for how the ad was presented. As a manager you take responsibility, you accept that you messed up and you work on it. But this is obviously not how this man or dealership works. We left without the vehicle that we wanted.

Jason White from the Service Department was great to work with! Went the extra mile to help me with the service job on my vehicle and got me the best pricing he could for the job being done. Did an excellent job on the vehicle and got it back to me as quickly as possible. Will definitely take my vehicle back here for any work!

Was a great experience at Ted Russell Ford buying our new F150. Salesman Pat Murphy was fantastic! The staff we interacted with were all great! They were professional, friendly, and knowledgeable... patiently and thoroughly answering all of our questions. We recommend Ted Russell Ford to anyone for their next vehicle purchase.

Chris Heath is AMAZING! He is the absolute best at covering all needs when financing! Go see Chris is you want to be fully protected and he is so easy to deal with !

Noone came out to help me while I was looking around for a new car

We began using Ted Russell Ford when we moved to Knoxville a few years ago, bringing our recently purchased F-150 in for service. The vehicle had a few issues over the years, but it really turned out to be a chance for the Service Department, specifically Brett, to show off how capable they were. Communication was always stellar, and the repairs were up to our expectations.We decided we wanted to stick with the Ford brand based on our recent experience, and the purchase of our new Expedition did not disappoint. Our salesman Pat was spectacular as we shopped, and negotiations with Pat and Dana were smooth, as well.All in all, we would highly recommend the staff at Ted Russell Ford!

Ive always had good service from the ted Russell dealership. Very nice people to work with.

Although I have not been to Ted Russell Ford, a close friend was taking her car there for routine maintenance only to find out they were charging her but not actually doing anything.

Outstanding service, great people, and they really took care of me and my family. I highly recommend buying new/used vehicle from the team at Ted Russell Ford especially Martin and Jeremiah. They made this such an enjoyable process and I am truly thankful for the time and help they provided.

Clean and professional service. I enjoy the ease of scheduling preventive maintenance. This allows me to quickly drop of my car and have the service preformed. Sometimes I stay and enjoy a good cup of coffee and other times I leave it and return after errands.Bottom line, they are professional and courteous.

A great place to buy a new are used car.

Mr. Taylor (aka Red) at Ted Russell Ford Lincoln, one the best Car salesman I met. He was very professional, eager and enthusiastic to found my Ford Edge of my choice. One meeting with him, and a day later he call and My Edge was ready. Extraordinary experience i had with my man!

Derek and Nathan helped make the entire buying process a breeze, from helping make the financial deal I needed happen to getting my bed cover installed before a road trip. Thanks guys and thanks Ted Russell Ford! I love my new Ranger!

I have owned a pre owned vehicle bought fromTed Russell Ford almost a year ago. I have only has issues since the purchase. “They obviously did zero diagnostics or maintenance to the vehicle” just clean and sell.Within the first week it need $1,258 in repairs that did not show until a week after driving. . The sensor system easily checked with a diagnostic tool was apparently wiped clean before purchase. Once I contacted the dealer they would only pay for half and even then they never followed through.Now I sit with a constant CHECK ENGINE LIGHT, electronic issues, and now mechanical issues. And have lost well over 25% of the value of the vehicle because I was sold a LEMON !!!! Should have never purchased and wanted to let everyone know that you can not trust these people.Avoid at all cost because the “deal you are getting” is just a gateway to disappointment with this company.I have called the number on the response below weeks ago and zero response!

Taylor “Red” Boshers provided me excellent service. He found the truck I wanted for the price I wanted and I couldn’t be happier with it. He has since sold to one of my friends and they rave about him also. Ask for Red when you go to Ted Russell, you won’t be disappointed.

Always the best service!

Came to Ted Russell Lincoln to buy my wife a Corsair everyone were great, they treated my wife and I wonderful I will be trading at Ted Russell for now on.Thanks to Connor and Chris for all you did for for us.

I recently got my tires replaced at Ted Russell Kingston Pike and the customer service I received was amazing! They discovered a control arm bent and needed to be replaced, and the care I received was absolutely wonderful. I cannot express enough thanks for Rhonda who helped me thru this. She was so concerned and caring for my predicament, I truly give her the crown!!!!! Love doing business here for Ted Russell Kingston Pike provides the greatest service on my vehicle, and Rhonda is the best!!