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Jim Cogdill Dodge Chrysler Jeep Ram
8544 Kingston Pike, Knoxville, TN 37919, United States
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Jim Cogdill Dodge Chrysler Jeep Ram

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Jo
Review №1

Ive had nothing but great experiences here for over a decade. They have been great servicing my old Jeep and were great to work with getting a new one. Herb Lambert and John Biagiotti was very knowledgeable and helpful getting what I wanted. I highly recommend.

Da
Review №2

Rating this dealership one star because 0 is not an option. They will be your best friend throughout the sale of the vehicle but soon as you drive off their lot you are thrown to the wolves. I brought my truck in 3 times since purchasing to have some things buttoned up but never receive a call back from them or the work done that was agreed upon. Car was poorly detailed twice after they were going to have it looking brand new from the car salesman. Part boxes left in the truck and cup holders filthy. Even spoke to a sales manager who hasnt reached back out to me. I picked up the truck at night and did not notice the poor attempt to fix a spot in the paint and was told that would be fixed initially and now Im told I will have to pay for it.

To
Review №3

I purchased a 21 Ram and Alex Harris was my salesman. He is extremely professional and did not try to push me to buy a vehicle that I did not want or need. Hes a straight shooter and very personable. Alex is a great communicator and most important...he listens to you and works hard to secure the deal that you want. I highly recommend that if youre the market for a new Ram, or any other vehicle in the Jim Cogdill Dodge Chrysler Jeep Ram inventory, go find Alex. If you do, you will not he disappointed!

Je
Review №4

Everyone was so helpful and friendly. The whole process was easy because everyone in the different departments worked so well together. Brandon (Best Deal Brooks) was awesome and very professional but personable and friendly. I love my truck.!! Thanks Brandon.!! And thank you to everyone who made this process so easy and pleasant. 😃

Ma
Review №5

We weren’t able to come in and see car in person. Zach Knox went above and beyond to make sure all our questions were answered. When we decided that we wanted the car Zach delivered it that day to us over 200 miles away! Thank you Zach for delivering our beautiful car! Picture of him arriving with our new car during the weather bands of hurricane Ida passing through Tennessee!

Fa
Review №6

Bought a used car. Only had 158k miles. Broke down twice in first 3 weeks i owned it. Was told they only do safety inspections on used vehicles. So they clearly don’t care if it will break down. Had towed to the dealer. 3 days later called for an update and they hadn’t touched it yet. It was still new enough i had my temporary tag still on it. No rush to help customers once they take your money.

St
Review №7

Gavin (Sales) and Albert (Finance) were Fantastic! I explained everything I needed to make the sale happen and both men combined came through, and I had a deal I could not pass up. They listened, and were very patient in explaining everything. I HIGHLY recommend that you ask for them to help you with your car journey. 2021 Dodge Charger

fl
Review №8

Getting me hooked up with a sweet gladiator Mojave thank you

Di
Review №9

Great customer service. James Williams was our sales person and worked hard to find us a vehicle that fit our needs! It was perfect! Love the new car and James even delivered it to us

Jo
Review №10

Car shopping made simple! Matt Simpson Was fantastic! Made my purchase the easiest purchase ever! Will definitely continue to buy my cars through him in the future!

Ro
Review №11

I can honestly say I had a amazing experience at this dealership. Our salesman Brian provided A+ service. I couldn’t have asked for a better sales man. He found exactly what we were looking for stayed by our side from the time we walked in the door to the time we walked out. He was the Best salesman I ever had. I highly recommend him. The financing manager John we had was also top notch and made everything we wanted come true. I have nothing bad to say about my experience with both these guys or this dealership They definitely don’t make you feel like just another number.! Go visit them and let them get you in a new ride!

De
Review №12

The experience we had at Cogdill Dodge far surpassed all our expectations. We just signed papers and received delivery on our 2021 Dodge Charger yesterday. Our salesperson Lamine was super and so very helpful. My husband has been taking our previous Charger to Cogdill for service for the past 5 years, even though we purchased it at another dealership. Lamine has always been so friendly and helpful. So when we thought about trading, the first place we thought of was Cogdill Dodge. I would highly recommend the guys at Cogdill.

As
Review №13

I had told the “Service Advisor”, Tyler Martino, I would give him a good review. At the time, I was pleased with the way he had gone above and beyond, to assist me. However, since then, I’ve been trying for a week and a half to get my Jeep in for service. I called once last week and I’ve called THREE TIMES this week and no one will return my call. “Let me take down your name and number and I’ll have him call you back.” I also sent him an email and asked for a call back. Too bad no one has made an effort. I would’ve liked to give a better review. Super disappointed. Good reviews call for more prompt customer service.

Pa
Review №14

The experience was amazing even with all the delays!!.. Alex kept us up to date daily and was very knowledgeable and a pleasure to be around… I never felt pressured at all to do anything… Alex was extremely helpful in quiding me thru my new Jeep’s mechanics and setting up my systems as well as recommending items that would enhance my Jeep experience…. Every one who deals with the public should be like Alex!

Ke
Review №15

At jeep Kingston pike everyone is great! From the mechanics to the receptionist. They did a great job and were happy they made my familys day. Will always go to jeep kingston pike

da
Review №16

My sales man Dyan Raby was great, I enjoyed buying my truck from there,place was clean. Really nice. I would buy from there again

St
Review №17

Awesome customer service! Alex Harris is wonderful to deal with and listens to his customers needs to get them where they need to be when purchasing a vehicle for the right price!! Thank you all!!! Best car buying experience I have ever had.

Da
Review №18

Rileigh was the best! She went above and beyond to help us. If you are looking for a new ride hit her up. She cares and works hard for you.

st
Review №19

Bought a car less than 20 days ago, currently having transmission issues. Contacted used car sales manager and he basically told me he couldn’t and wouldn’t do anything. After I had to call multiple times to even be able to talk to him. Couldn’t even help me with what I should do to get help. I would have gave 0 stars if possible

be
Review №20

This was my first service visit with my new Grand Cherokee. The service advisor, Tyler, was easy to work with and the techs were able to handle everything on my service list. I also want to thank your GMgr for his decision to handle the cost of the 2nd key fob lost during the transfer from another dealer. This is what good customer service is about.

Ma
Review №21

James Williams was a very professional and personable salesman for me at Jim Cogdill Dodge. He valued my time and had everything ready for me upon my arrival to purchase my brand new Jeep!! Thank you, James, for making my car buying experience a great one!!!

Al
Review №22

I had a great experience with Jesse, sales associate at Jim Cogdill Dogde. I purchased my Jeep Compass through him and I love my new ride. Jesse was very professional, friendly and accommodating through my purchase experience. I would recommend anyone who is interested in purchasing a new vehicle to contact Jesse at Jim Cogdill Dodge on Kingston Pike in Knoxville.Zach Knox was also awesome and went out of his way to to help me install my roof racks. He was also very professional, knowledgeable and friendly.Both great people!

Ro
Review №23

I recently had an incredible experience at Jim Cogdill Dodge. Charles Hiltz and others provided exceptional services on my jeep. They were professional, courteous, and informative. I purchased my jeep (new) in 2009, and it still performs like new. Kudos!

Sh
Review №24

It’s nice to have a dealership I can depend on. Chris Low and Adam Hartis bring a wealth of experience to the table and I’m always confident in a smooth experience in either purchasing a new car or getting service work completed. Highly recommend!

Dr
Review №25

Jesse Hawkins was great to work with ! we started the transaction from out of state and then drove 7 hours to get our new Jeep. the whole process was seamless and enjoyable. highly recommend this dealership

Sh
Review №26

I had been on the hunt for the perfect vehicle for me and my little family. We decided to go to one more place then we would make our decision. We went to Jim Cogdill and looked around, we found a couple vehicles, but I came across a Jeep that I fell in love with and after researching, checking it out, and test driving, decided I wanted it. Best Deal Brooks is the man with a plan. He is not onlydown to earth and a chill guy, he legit done exactly what he asked of him, got a great payment and money for our other car we were trading in. He had us in and out of there in no time. 10/10 recommend because of them I now have my dream car!

Sh
Review №27

Good service and friendly staff, a bit overpriced for oil change but I’m also driving a 6.4 liter HEMI that’s takes 7qts of premium oil, Website has coupons and will be printing some of these on my next visit . Recommend checking them out if you don’t have time to change your oil on your own or in need of some one who knows your car like you do.

Cr
Review №28

Service was great up until I signed papers on my 2014 tundra, and there was a few things that was a concern that I was told to bring back and they would take a look at. I took the truck back they done a service and put new tires front brakes. I asked them to check the steering due to it not feeling right as well. Said they fixed it, when I left with it I called the salesman talked to him about it and he said he would get back in touch. It’s been weeks still haven’t heard anything, nor will anybody return my calls. I feel as they made the sale and now it’s not a concern. So with that being said I wouldn’t recommend nor would I waist my time here again. Also Like I said customer service was perfect up until the deal was final..

An
Review №29

Katelyn and Zach made my car buying experience so quick and easy! They helped me get into exactly the truck I needed without any fuss!

Er
Review №30

Went in to redeem a KBB instant cash offer on my SUV. When they heard I was in the market for a used truck, they showed me one and worked with me quite a bit to reach a price everyone could be happy with. Thank you Joe, Kathy, Malal, and Albert! Certainly a pleasant surprise to leave with my dream truck And my head held high.

Ta
Review №31

TERRIBLE! They listed a vehicle at a price and told me they made a mistake of listing it wrongly but would honor the price. As such, they tried to offset that by offering me $6,000 LESS than fair market value for my trade in vehicle. False advertising if you ask me. Their own website listed my trade in estimate at $16,100 and they wanted to offer me $10k. I showed them proof of vehicles similar condition and mileage like mine within a 300 mile range of THEIR zip code going for between $17-$24k! And they want to sit back and say they can’t give me $16k for my car? Terrible business practice, terrible ethics consideration, and terrible as far as providing customer satisfaction. What a joke for a business to try and undermine a customer like this.

Sa
Review №32

I love my new Dodge Ram 1500. Gavin Miller made my buying experience top notch and everyone made me feel like I was making the right decision. I have told all of my friends about my great experience. I know I made the right decision.

Je
Review №33

I had a inexperienced salesman.I explained that I wanted a car with the ability to engage emergency stops. After I got home and read the window sticker I discovered that the car did not have that feature. The next day I went back and spoke to the manager. He said he would give me another car without any problems. But he had to find one. I end up wait almost a week after that to get a car that I just settled for. The the car had a more expensive audio system than I wanted but I paid the difference. This mistake should not have ever happened. There is nothing wrong with the vehicle I ended up with BUT I not completely happy and I wish I didnt except the other vehicle. That being said I was NOT pressured. But the entire thing should have never happened.

Tr
Review №34

Great experience here. Theresa Rohan, Joe and everyone at the dealership was friendly and helpful. They created an atmosphere that is completely customer oriented.

Ti
Review №35

Ive had all my service done on a Ram 2500 at Jim Cogdill, and it runs as well today as the day I bought it 5 years ago. My most recent visit was handled by Tyler Martino and he had me in and out in no time. The waiting area has great wifi, so I was able to work remotely without interruption as they took care of my maintenance needs.

De
Review №36

I am a Christian I am here to tell the truth.Everyone at Jim Cogdill was excellent. They were amazing. Im talking from salesmen, Management, finance and not limited too. They all were amazing. I cried all the way home and even after I got home. I love my new vehicle and the respect I got from everyone working with me. I can never repay what they have done for me. Such a wonderful Blessing!!!!!! God is awesome.. Thank you for reading my review. Mrs. Greene

Ca
Review №37

I purchased a new Truck, Dylan Raby was very professional and educational on the workings of the Truck. I highly recommend this dealership for any future purchases👍🏁

kr
Review №38

Best dealership around! Big shout to the sales and finance team! Great experience. When no one else would help us get into a new vehicle, this dealership found a way that seemed impossible! Thanks Jesse Hawkins for making our impossible possible!!

Ky
Review №39

Great service from my Sales Rep Gavin! He worked tirelessly to help us find the right Wrangler for my needs and budget..and I drove out of there at 10:00pm a very happy new Jeep owner! They even called me to bring back since the intake inspection was not done because my Jeep sold so fast! Again, totally happy with my experience! Ask for Gavin!!

Ke
Review №40

Bought a new Challenger SPWB through Jim Cogdill Dodge, which I special ordered because none were available optioned and the color I wanted. Shelby Parker set me up with Herb Lambert, who got me a great price on the car and placed the order for me. He kept me informed every step of the way on my cars build status. It arrived ahead of the time he quoted, which was a great surprise! My wife and I had a great experience when we went to pick up the new car - it was actually fun, a rarity at any car dealership! Great folks at Jim Cogdill Dodge, from the sales to the finance. And LOVE the new Challenger !!!

St
Review №41

Outstanding service! I just wish that employees would take more precautions with the most recent COVID-19 surge - I was the only one wearing a mask and social distancing. This was also true the last time I was in for service one year ago.

Mi
Review №42

Dylan was absolutely wonderful ! From the initial meet and him showing myslf and my son a 2021 Challenger to the final sale and even help play a prank on my 16yr old. I now have a very excited teenager and cound not appreciate the outstanding help from everyone at Cogdill Dodge. My next car purchase will definately be from there

Jo
Review №43

We worked with Lamine on trucks, he was very honest with us, great selection of vehicles, mostly v8s on the trucks, got a very nice Ford F-150 XLT 4x4, wasnt pushy on the sale and we ended up looking at most of the lot, overall very good experience with the sales process.

Ka
Review №44

Our whole experience at Jim Cogdill Dodge Chrysler Jeep Ram of Knoxville was amazing. Our salesmen Herb exceeded in helping us purchase our two “new to us” car and van. And the two gentlemen who handled our paperwork, and explained everything perfectly and made the experience fun. We had some good laughs signing paperwork. Thank you!

Br
Review №45

Traded in our old vehicle and bought a used car off their lot. They gave us a good amount for our trade, and the car we bought was an awesome price as well. The staff was very friendly, and talked us through each step of the process. We definitely use them again when we go to upgrade.

Tr
Review №46

Great place to work with family oriented and all around great experience.. This is the third vehicle I have purchased from them has always been a great experience

Ju
Review №47

Working with the team at Jim Cogdill was great. I knew exactly what I wanted, and I texted the salesperson a few days before my test drive. When I arrived, the truck was ready, and we were test driving it a few minutes later. It was the fastest, most efficient car-buying experience Ive ever had.The entire buying process was low-pressure, and the pricing was transparent from the start. I wouldnt hesitate to buy another vehicle from Jim Cogdill.

Ja
Review №48

I will do business here always! Shelby Parker was very outgoing and helpful and willing to answer any questions I had. The professionalism of her and her coworkers are top tier.

Mi
Review №49

Sales Consultant - Malai Dia was the best. No pressure, patient, easy to talk to. Highly recommend visiting Malai when looking for your next purchase. - Michelle

aa
Review №50

Service was quick and everyone was very friendly. I will definitely be back.

Ja
Review №51

Wanted to give a big thanks to Brandon Brooks, Shelby Parker and the whole Jim Cogdill Team that help me through the entire purchasing process. I definitely recommend them to your next vehicle purchase. Go see Best Deal Brooks!!

Jo
Review №52

I’ve been looking for a Ram pickup for a couple of years, and was finally ready to trade in my ‘14 charger (125k miles great condition, KBB was $9-13k). I thought I’d found the perfect truck and was ready to sign based on the deal sheet presented by the salesman. Then Joe stepped in.Joe is an unpleasant little troglodyte who’s opening salvo was to price “his” vehicle at $10k OVER asking price, and explain to me that he would offer KBB on my car, which put us to sticker. When I asked for my keys back, he looked me in the eye and said “no, we’re having a conversation here. This is what’s called a negotiation, do you want me to explain it to you?” He then proceeds to tell me that “maybe I was looking for too much truck and should go look for something cheaper and in my price range”.I literally left Jim Cogdill, drove straight to North Knox Chrysler Dodge Jeep Ram and bought a Ram Rebel and was given $10k equity in my car.Frankly, it’s a shame to see what’s happened at Cogdill. I’ve literally bought every vehicle from them, going back to 1997 (a ‘92 Dakota). Beyond that my family went there exclusively since the late ‘80s early 90s. From my understanding Jim sold the dealership to some conglomerate from the Pacific Northwest. If the old man had any sense, he should sue them to get his name off the dealership. After being insulted by the staff like this, I will never set foot on that lot again.

Jo
Review №53

These guys were good today. While it DID help that I knew precisely what I wanted, and knew they had it, there was the offer, but zero pressure to finance through them. I had secured my own local financing. I can from over 300 miles away. While purchases always take time, I never felt that time was wasted anywhere, and I actually enjoyed todays experience. Took less than five minutes to OK my offer, which ultimately consisted of all of $1000 less than what sticker was, more or less. I feel like I got a good deal out of ot all. Would recommend going here for a purchase.

Br
Review №54

Dylan Raby in Sales was great to work with and got me a great deal. John in Finance was also amazing.

Ch
Review №55

Thought this was a reputable dealer but theyre professional scammers. Albert sold me a used vehicle that had a major issue less than 24 hours after bringing it home. Have had several other issues since & later found out my vehicle was never even inspected before they sold it to me. Absolutely took advantage of me & theyll do the same to you.

C
Review №56

Had great experience when I sold my husband’s vehicle months ago, after he passed away. I felt so comfortable with Joe Collazo, that I came back to buy a truck. Ultimately, I saw a used Jeep that I wanted more and I wasn’t pressured into buying a much more expensive truck. John Biagotti was my sales rep and he treated me with great respect. I was not talked down to because I was female, much less on my own without my husband. Thanks to the finance department and Shelby Parker. Would recommend this group to anyone!

Ho
Review №57

Such a great experience! Everyone was so helpful getting my family a bigger car! Daniel, Adam, Jon and Rileigh you guys are the best!

Du
Review №58

I would give zero stars if I could. My wife and I bought a new Jeep Renegade here in February. Just discovered that the A/C doesnt work. That part is fine, I understand some things can get overlooked in a PDI for new vehicles. My problem is the service. My wife called and scheduled an appointment to get it looked at. We live 45 minutes away. She gets there and they tell her they cant get to it, that she was scheduled for the afternoon, but that didnt matter because they couldnt do it now. They rescheduled her for four days later and shell have to drive back out there again. Where we live, our next closest option is an hour and a half to two hours. I tied to call, but no one in service or sales would answer the phone. After buying a new car, I would expect decent service. At the least a phone call. I know that the technician makes less money on warranty work, and thats what feels like is happening. I have had zero issues with Ted Russell Ford and Toyota of Knoxville. That is where I recommend you go.

Sa
Review №59

I just bought the most beautiful Altima! Thank you to Bradley, Johnny & Albert in finance. They were able to work with my less-than-stellar credit & kept my payments super reasonable. 11/10 Highly recommend!!!

Je
Review №60

Working with Jesse and Theresa at Jim Cogdill Dodge was a breeze. They were extremely helpful and moved the process along quickly. Would recommend them for your next car purchase.

Sh
Review №61

Very kind and helpful employees at the service center when I took my vehicle in.

Wi
Review №62

The service me and my fiancé were given by David Milton was absolutely outstanding, neither of us felt we were being haggled, and he really helped us out a lot!

Ev
Review №63

Do not waste your time trying to get service here. After being told my appointment is tomorrow and getting a babysitter I show up and am told they have the appointment a week later… No sorry our mistake, nothing except we can try and get it in but will be at least 3 hours of waiting.. Terrible service department. Go somewhere else

Ra
Review №64

Tanner Perida was a great help and made my experience simple, easy and stress free

Ro
Review №65

Alex was very professional and courteous I would strongly suggest that you ask for Alex for your next vehicle

Ke
Review №66

Great experience in finding my vehicle! We got great service, excellent advice from Rileigh Neumann in sales! She was very knowledgeable on the RAM 1500 trucks and helped me narrow down what was best for me! I strongly recommend her if you are in search of a vehicle! Also John Biagiatti in finance was awesome - great folks to work with. Solid 5 from Jim Cogdill!

Za
Review №67

Just bought a new Jeep Grand Cherokee from Cogdills. The salesman, Herb, was nice and easy to work with. Everything at a car dealership takes too long to do, but my experience was good overall.

Ca
Review №68

Rileigh Neumann hands down is the most helpful and responsive person to work with when getting a new car. She exceeded my needs for purchasing a new car and I recommend you to ask for Rileigh when your in the market for trading in a car.

Br
Review №69

Very friendly sales staff and helpful with the purchase of my truck

Br
Review №70

My experience was excellent. Everyone that I worked with went out of there way to help me. What impressed me the most was the young lady that sold me my Gladiator Shelby Parker went all out to help make the sale even as far to program everything I needed for my Gladiator in my phone for me, made sure I knew how the apps worked for my truck and helped to get me started on programing them to set the truck up just for me. Service with a smile! Thanks

Dw
Review №71

I was very pleased with the Jim Cogdill Sales Staff. Mr. Carson Stewart was very technology and tactile professcent at his job. He was very professional in his knowledge of the the different vehicles that was shown to me. Showing very high ethical standards. Your staff are not only salesmen but they are friends of mine now. This new dealership is so much better than the old ones. In rating Mr. Stewart performance I would give him a Very High 5. But should be a 10 plus. Respectfully Submitted Dwayne Quinn USMC-R.

Ke
Review №72

Our sales person Dylan Raby was wonderful.He showed us everything to know about the car.Highly Recommend Dylan.

Ma
Review №73

Easiest buying experience ever. Thanks guys. Will send our friends there for sure.

Jo
Review №74

James was a great salesman and helped get me in the vehicle I wanted with the right payments.

Va
Review №75

I found what I was looking for online. Went to the lot and the customer service was great. It was the most painless purchase of a vehicle I have ever had.

So
Review №76

My service trip was handled through Cogdill’s Express Service Department (first come, first served basis). Shelby Parker did an excellent job as my Service Representative. My wait was minimal, and Shelby kept me informed throughout the process. He did a great job walking me through everything that had been done to my car. Especially noteworthy to me was that he was able to resolve a recurring issue with my automatic sliding side doors on my Pacifica. This was the third time I’d sought service for that at Cogdill’s. The prior trips only seemed to resolve the issue temporarily. This time Shelby showed me what was causing the problem. Turns out I was the problem (operator error), but I could find nothing in the Owner’s Manual that addressed the problem. Now I know what to look for if it happens again. Overall; great service. Thanks, Shelby.

Je
Review №77

It was an absolute honor to purchase from JCDCJR!!! The whole team was amazing. Jesse sold me my car and he walked me through the whole process. Brad is an absolute angel! Ricardo is a Steelers fan so I am partial to him, but seriously his personality is amazing! These guys took care of me and sold me a jeep in a short amount of time! These guys are keepers!!!! Thank you so much, Jesse!!!!! Highly recommend for anyone who has not had the best of luck with cars (like me) or in general for anyone looking!!!! I actually would give 10 stars. Thanks gentlemen.

Sc
Review №78

We walked out of the dealership with a higher level model of the truck we would looking for. The staff were very helpful and demonstrated a desire to get us into the best truck we could. They were very knowledgeable and friendly and we love the truck we purchased.

Ch
Review №79

I had a great experience and great salesmen Jesse who worked with me on getting back on the road in a safe and reliable vehicle since mine had basically gone out on me. He worked with me and understood my issues and concerns. I highly recommend him to anyone looking for a new vehicle.

ch
Review №80

Ive been working for years on the purchase of my dream car, (Dodge Challenger Hellcat Widebody), and have finally found a dealership that was as willing to work to get the deal done. If you are in the market for your dream ride or just looking for the next family vehicle it has been my impression that all of the staff at this dealership treat every customer with the same respect and decency that you would expect when spending your hard earned dollar. I highly recommend Shelby Parker, Jeffrey Cooper and all the staff at Jim Cogdill Dodge.

Ma
Review №81

Tyler in the service Dept was the best I have ever dealt with. Honest and had me talk to the mechanic so I could see what was going on with the car. I normally work on my own vehicles but traveling from Northern VA to Nashville with no tools this the place to go!!! 110% recommend this place for service. Thank you for making it easy.

De
Review №82

Jesse Hawkins was great to deal with:). Hes your go-to guy!

Li
Review №83

Great buying experience. We drove from Michigan to Tennessee to buy this Dodge Durango at a great price! Carson Stewart was phenomenal to work with. I love the truck! The deal was virtually all done online other than signing at the dealership before driving way. We love our new truck!!

Ma
Review №84

I had gone up to the dealership to look at a car I seen on there site I didn’t think anything about it I honestly didn’t think I could even afford anything at the time but I really needed a car soon so I had to start somewhere my sister ended up getting a keep at the dealership a couple months prior so I asked Jesse what all I could get since I had low credit and I was young so he showed me the list of used cars and I saw a car that I really liked on the site so he gave me a full tour of the car he worked with me throughout the whole experience he did his absolute best and honestly he deserves a raise because I never believed that I could feel more welcomed and feel like I was family there everyone is so nice there they will treat you with respect and make you feel at home it wasn’t something I expected from a dealership but hands down I definitely am going back when I get a new car I’ll recommend this dealership to anyone Ik I love this place so much and I’m super happy I got a car here they worked with me and gave me the best deal they could and I can’t be more happier I absolutely love my car they treat you right and at the end of the day I couldn’t wipe my smile off my face soo thank you so much Jesse and Shelby Parker. Thank you for giving me a chance

La
Review №85

I went into the dealer on 7/7/2021 to look at the 2021 challenger SXT, talked with Katelyn. She did an amazing job at answering every question I had also making sure I was comfortable while there. I ended up purchasing my challenger deon her and also bought one for my partner too! I loved every moment of the transaction. THANK YOU KATELYN!

Yv
Review №86

Malal Dia was my sales person and I am very grateful for him. Mr. Dia went way above and beyond to get me in my vehicle, which I love. Thank you Malal, Jesus and the whole Jim Cogdil Dodge Chrylser dealership. You were exceptional. And as I stated, they really care for their customers. They have Cottonelle in the bathrooms 🤣🤣🙂🙂. Again, thank you all and especially Mr. Dia. I will definitely recommend family and friends.

Mi
Review №87

I really appreciate the great support I got from Shelby Parkers staff buying my Grand Cherokee. Malal Dia went the extra mile and was very helpful. I got a very good and fair deal. This was my second car at Jim Cogdill, and they have always taken good care of me.

TO
Review №88

David gave us great service and a great deal on our vehicle that we purchased for my daughter.

Se
Review №89

I had previously had hardly anything good to say about this dealership, but under the new ownership that happened late last year, they have made changes to the service department and I decided to give them a try to do things other than an oil change.I was not disappointed. The service advisor in the truck center was pleasant, listened to the issues I was having with the truck, and called me a couple hours later to let me know the update (a couple things had to be ordered, one item was in stock and already replaced, and the oil change/tire rotation was being completed right then). It was definitely a good experience. Kudos to the new service manager and how they having things moving in the right direction in this service department.

Vi
Review №90

Best car dealership on this side of the Mississippi. Rico was superb to deal with. The nicest and most genuine person I’ve ever dealt with when purchasing a car. Love my jeep 😊

Ph
Review №91

We were looking for a cargo van and was told we had the van and deal secured. We even offered to put money down and were told it wasnt necessary. While our salesman was out delivering a car, the manager sold the cargo van behind his back to another person. Totally unprofessional and not how you should do business.

du
Review №92

Great experience, thanks to herb, malar, and Shelby. I love 💕 my new truck.

br
Review №93

Maybe should had done more shopping around think there was a better deal out there.The sales lady Rileigh did a good job.

Je
Review №94

Herb could not have been any better to work with. He listened to our needs and gave great feedback. Joe shot straight from the beginning and didn’t let me down in any of his promises. Rico was so kind and made the signing process smooth. We ended up buying two vehicles in about 5 hours total. Wonderful experience.

Ga
Review №95

Brandon Brooks was our Salesperson He was Awesome Five Stars Friendly and Knowledgeable Would Recommended VERY HIGHLY ⭐️⭐️⭐️⭐️⭐️

La
Review №96

Just amazed how professional, kind, and hardworking these guys are. Big shout out to Zach such a go getter and very good at what he does! Go check him out he got what you need!

Ma
Review №97

I wish I could remember the gentleman that wrote my service but i don t recall. everyone is great there,

Re
Review №98

The new team at Jim Cogdill is awesome! Cody in the service dept. promptly and professionally took care of my service issues immediately.I also ordered a new vehicle from sales dept. and it is arriving much sooner than expected (Thanks John B.) I would not waste my time shopping around, you will be taken care of after the sale at this dealership.

Ku
Review №99

Rileigh Neumann has been the best sales associate I have ever used. She did everything possible to see me drive away in the vehicle I wanted. Looking for a vehicle look her up, promise she wont disappoint

Pa
Review №100

The customer service provided by Joe was top notch.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:8544 Kingston Pike, Knoxville, TN 37919, United States
  • Site:https://jimcogdilldodge.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 865-635-4222
Categories
  • Auto parts store
  • Car dealer
  • Auto repair shop
  • Car service
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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