Just purchased a 2022 trail edition 4Runner. While the delivery took a little bit longer than expected. The salesman Russell took great care of us and updated us along the way. The whole process was seamless and I am glad we went with Toyota Knoxville!

I bought TWO new vehicles here and I had VERY good service from the salesmen and the finance department! I CANNOT say the same for the service department! The only services they did okay with were the first few times we took the truck in for service and the recalls we had on both vehicles. We went in yesterday looking for a USED 4x4 truck. The KID and that is a loose complement DID NOT WANT to talk to us about trucks; HE SURE WANTED US TO BUY an suv. We said thanks and left. There will not be another trip there again- thanks for the memories.

Bought my 4runner here in March, had to wait a little bit longer for it. But worth the wait, Stew was extremely helpful, even noticed me when I took it in for an oil change, over all friendly helpfully staff. Would recommend them.

Sales rep Bob Avery was super awesome!! Highly recommend Bob. He was friendly, courteous, kind, & non-pushy!! That’s the type of salesman you want to buy from!!

Service and facility are top notch here. Service staff are clear on what my car needs and works with me on times and dates. They have my business.

They sell alot of cars. Got alot of good reviews that aint by mistake. Main thing you gotta know is your going have to pay to play.

I bought a new 2021 Camry XLE the first week in May, gave a $500 deposit, was provided a sales sheet with the VIN number and was told the car would be delivered in a week or so. Two weeks later, I checked and still no car. I was told they will check with Toyota to find out status. Another two weeks pass and no car, same story. I go to dealer the end of June, 8 weeks now, and was told it should be delivered in a day or two. After that meeting I called the regional office in Ohio, provided the distribution office with the VIN number, and they told me the car was delivered in April, yes April, one month before they sold it to me, to Rusty Wallace Toyota where it was sold. The salesman, manager, and general manager, all lied to me about the car being delivered and deceived me for two months. All they had to say was we are in the business of selling cars. Apparently, honesty and being truthful is not part of their motto. I got my $500 back, went down the street and bought a Honda Accord. I have owned Toyota Camrys since 1983. That is why people do not like dealing with car salesman. They just dont care

Recently sold the mustang I bought from these guys after repairs were made only to find out they didn’t even have the title to the car! Took them a month before the title was even located and sent. Which raised the ten day payoff tried letting another dealer handle it but every time they’d call they’d get ignored basically dodging the call. So I had to call them every week sometimes more then once a week don’t waste your time with them.

Great service at a reasonable price. Friendly service people. Our Highlander needed a new alternator, in one day and ready the next. Couldnt ask for better service.

We where here on vacation. I hit a curbside messed up my rotors. We got in and spoke to Shannon. He was so helpful, and understanding. The staff there are all so friendly and thoughtful. We had our Husky and two small dogs with us. And everyone was making sure that we had water. Thank you, so much. If I could rate higher I would

If you go ask for Coach!! I am loving my new Highlander! Thank you Coach for your kindness and patience as I was shopping.Coach was not pushy at all and took the time to explain several things on my list of requests. I told him when I got there that I was not looking to buy that day and he was completely fine with that.Shout out to the finance and accessories gentlemen- thank you for being helpful and not being pushy!

Got the car I wanted. Price good. Trade in ok price. Salesman ok Christian man loved that part. 👏 George treated us good.

Salesman Russell Bolingbroke was great to deal with, not pushy at all and understanding of what I needed. He got me a great deal on a Chevrolet Silverado and gave a good price on my 08 Tacoma I traded in. Very fast and professional dealership. I recommend Russell to everyone who is looking for a new car.

Wasnt ever talked to. Was there at least half an hour. Had several sales people walk by an ignore me. Didnt seem too interested in selling cars. There are plenty of other car lots though.

I purchased a used Corolla today from David Milton and had a very good experience! He was friendly and helpful, but didn’t apply pressure and kept looking until I found what was just right for me! Everyone else I came in contact with today was also great and laid back. I will definitely be buying all of my future cars from Toyota Knoxville and David!

We bought a $50K new Highlander. Sales department was very nice to work with. However, we also pre-paid for the reoccurring maintenance plan. We scheduled our first oil change for a Thursday morning at 9:20am. After my wife arrived, she checked in her car and waited....and waited....and waited. She inquired about the status of the car multiple times. Each time the person said it will be a while there are allot of other cars ahead of hers. Finally, after 3 1/2 hours the car was done. This is ridiculous. What is the point of an appointment if you cant respect the time a customer takes to bring you their car? Then to top it off, half way home her glove box door came open and now it will not close. I assume they checked the in cabin air filter and did something to misalign the door. I am very disappointed and would take this into consideration when you buy your vehicle or have it serviced by Toyota Knoxville.

Very thorough with their inspection and work that they did

It’s great to buy a vehicle here and have your salesperson, Austin, and his manager, Dalton, not follow through on a single thing they promised during the sale. It’s been over a month and even after nonstop phone calls and multiple stops into the dealership, they can’t be bothered to complete the simple tasks they offered to complete (including the detail they allowed the car to leave the lot without). That’s okay. We will be going elsewhere to buy our next vehicle in a couple of weeks. Hope that one commission was worth it when you could’ve made 2.

If you need your Toyota serviced, be prepared for a lengthy wait, poor service, and lies. I have had my 4Runner serviced at Toyota Knoxville since I purchased it nearly two years ago and every visit is a hassle.I only need basic maintenance and have made an appointment each time, though I am often left waiting in excess of two hours, after being told the wait will only be around one hour. Previously, I’ve asked for the technicians to not top off my windshield washer fluid, to which they did anyway, even after admitting to having read the ticket and still topped it off. At that visit, I was told by the service coordinator Shannon, that the service manager Michelle would be in contact with me to arrange when I could bring my truck back in to have the fluid drained and replaced with my desired, more quality, fluid. No contact was ever made, even after I made attempts to contact them.Today, however, was my breaking point. I arrived ten minutes early to my scheduled appointment and found a line of over 20 cars flooding out of the service bays. After 15 minutes, I had only moved one car up in line, so I decided to call the service desk to inquire about the delay and wait times due to the fact that I had to have my special needs toddler to an appointment three hours from then. Carol was quick to rudely repeat her lack of knowledge on the wait times and refused to get further assistance, saying that I could only be helped once I was checked in after the 20 cars in front of me. I was then ushered into one of the bay’s lines by a man that I attempted to ask similar questions and only received “I don’t know, we are obviously busy” as a response before he walked away.Finally, John checked me in and informed me that I am “looking at probably three hours on the wait” for my simple oil change and tire rotation. I asked him why I even bothered to make an appointment if they take this many walk-ins and he simply said “I don’t know, I’m sorry.” I do appreciate John being kind and truthful with me, as he was the only one to do so this morning. I explained to him my conflict with my son’s appointment in three hours and how I am required to pay the $300/hour for his therapy whether or not we attend or miss his appointment and asked if it was guaranteed if we could be out of there in time and he said he was unable to make that promise and then kindly helped me back out do the line of cars so I could leave.I then went down the road to have my oil changed to the tune of $93 (and only 20 minutes) and, honestly, it was money well spent to not have to deal with the horrendous headache that Toyota Knoxville causes, though still frustrating to pay money for something that I originally didn’t need to. I am dreading having the recall performed on my truck by this business. Not only do I dread the time I will have to spend there, seeing as appointments are absolutely pointless for even routine maintenance, but also for the fear of total ineptitude of most of the staff, technicians, and managers at this dealership and service center.

I purchased a used Highlander from Austin. I didnt get anything off the price or any extras, paid what was asked. After getting my money I got no follow up and kept asking for a second key and service to be done as the computer continues to reboot every couple of minutes. This was the day after purchase. I was told by Austin hes been too busy to search for a second key, or to make me a service appointment for the car. I wont be buying from them again unless they can make this right.

I am believer in keeping my vehicles running as well as possible and service at the scheduled manufacturers recommended schedule. Toyota Knoxville did get my Tundra out of the shop on scheduled. Being from Texas the Dealership was smaller, but the Toyota spirit and acumen was in place from the moment I arrived. I will be back to have required service.

Would give a zero if possible. I was quoted a price on a new vehicle, told it would be delivered in 6-8 weeks. Arrived 15 weeks later without the accessories I had added. Sales manager tried to say the accessories were not included in the quote, and the price of the vehicle had increased. He tried to add $500 dollars to the agreed on price. When I refused, was told they couldnt do it. Bottom line they reneged on the negotiated price. Worst buying experience that I have ever been a part of. Never go there again.

The salesman, Russell, was very knowledgeable, and I was impressed. Ive usually driven a Honda, but will do a little more research.

I was thinking about buying a Toyota this week and read the reviews from the Nextdoor app - best place to go is fox its worth the drive - I really like reading reviews - service especially I heard is bad -etc etc - Toyota Knoxville you may want to check out that app ——update seriously toyota Knoxville needs to read Nextdoor app - they may learn something - why is it you reply to good reviews and blow off ones that can turn you’re business around . Does mr Toyota repr read these ?

Wish there is less than one star, service department is terrible, they want to rip you off in your face. Went for fuel door, they said it need door sensors as well. The repair rep quoted me $ 150 for one part. I walked to their parts department and asked about the cost of the same part.. they said $50!!! each department is trying to steal more from you as a customer. They pay commission to repair reps, they pay commission to repair techs.. So, both will try to screw you for more money! The worst dealer ever.

As a rule of thumb you should always expect to be ripped off by car dealerships, but that is especially true for Toyota of Knoxville.After test driving one of the cars on their lot I decided to do some research on the vehicle and found it to be overpriced by about $3k. I contacted the salesman and offered what I thought was fair. He ran my credit and supposedly took my offer to his manager before sending me a text saying, “we have a deal.”When I showed up at the dealership the salesman sheepishly put paperwork in front of me that reflected the original price. He did not have an answer for why we were lied to over text.After going back-and-forth with several different employees and a manager we were offered sticker price and told we could take it or leave it. We left it.

I had a great experience buying a car here recently. Ryan, our salesman, went above and beyond to make sure we were taken care of, even well after the purchase was complete.

Customer service was very good . Really enjoyed having my coffee at the coffee shop, Thank You so much, for everything.

Great shop. Super friendly and helpful. Guy at the counter was sweet with helping me carry my battery to my car. They were all Covid compliant except for those SPECIAL customer people.😉

They put vehicles on their website that the know are sold to lure people to the dealership. Website showed several trucks. They had none. Salesman told me he didn’t know why they do that since all the Tacomas are already sold when they arrive. He told me if I’d put down $500 he would hold one for me in the July shipment. I told him I knew exactly why, he spent a lot of time trying to get me to look at used trucks. Bait and switch.

Dealership is marking vehicles 5k over msrp they won’t put it in their website but when you call willing to purchase at msrp they will not do it beware

Thank you to the amazing staff at Toyota of Knoxville. You exemplified exceptional customer service and made my wish for Christmas 2020 come true!I love my new 4Runner & I can’t say enough about the purchasing process from start to finish...it was a breeze! Jason, you have good people representing you in Brian and Austin, who drove 4hrs to Athens, Ga to deliver my vehicle. They really are huge assets to your team! 😊

Dropped my 2021 Sequoia for service and Auto Butler today. I was not impressed with the Auto Butler service. It isnt worth the extra cost. And to pick up my vehicle when it was finished only to find some employees trash from their lunch in there.

Recently purchased a challenger from Lee Townsend and the water pump went out on the way home. I reached out to Lee as soon as I realized what was going on. Lee was very helpful in coordinating repair and and the sales manager Joe Jakubek communicated with me through the whole repair process and made sure it was painless as possible. Upon completion they delivered the vehicle back to me with a full tank of gas. Would recommend to anyone.

Had an appointment but called to see if I could come early because I was in the area. I got right in and right out with a clean car. Good people 🤝

I just went in for an oil change. My last oil change was in October 5000 miles ago. They changed my rear brakes in October also. On the check list they gave me had the rear brakes in the yellow (needing attention soon)also had the serpentine belt in yellow, and I just replaced it myself. I don’t have much confidence in them anymore.

Very positive. Excellent customer service. Everything fully explained with all my questions answered. The final cost i felt was reasonable and, surprisingly, less than I originally thought. Facility is very clean and efficient. All staff is very friendly and willing to spend time with me. I never felt rushed. Highlander was washed, a nice free benefit. No complaints and highly recommended.

Bought 2 Suvs from Chad who was great. No pressure but explained factory shut down til March so supplies limited. Chad helped me compare a Lexus model I was considering and helped me value the high mileage dependability I would get on a Toyota vs Luxury Brand. Close to 40 mph on our SUVs. I do like the free coffee or sweet tea while you wait for service and 2 years free maintenance.

Austin Davis is the best salesman I ever dealt with! Even though I didnt buy my vehicle there, it was only because I bought from a place 15 minutes from my home. If I had it to do over I would have driven the 2 hours to deal with him. I felt like he was always transparent with me and helped me understand what my incentives where from the company I work for which is a Toyota supplier. I highly recommend this fellow if you are ever looking for a Toyota vehicle.

Going Into Toyota of Knoxville is easy and painless. It’s quick getting signed in and if the service is going to take a few hours it’s easy to get a loaner car. All the employees that I saw were wearing masks So I felt as safe as you can right now with the pandemic in process. It’s easy to get an appointment and overall it’s a no fuss visit with everyone being very nice, friendly, and efficient.

Shannon the service tech was very helpful and answered all my questions. Very clean and sanitary. In and out within an hour.

Nothing but great things to say about these guys. Easiest car buying experience i have had.

The dealership is decent, the issue is with who they go through for their car loans. Huntington National Bank has given me nothing but problems from day one and their customer service is nonexistent. If they went through a better lending provider I’d give them a 3-4 star review but the lack of communication from the dealership and the horrible lending agency have made for a bad experience.

Im just not sold they didnt have any new Camrys to test drive no New tundras in stock because of the covid-19 Nice people though

For a first time visit to this Toyota location to get my cars routine maintenance, it was very smooth process, my attendant was super helpful & nice. This was a convenient location for me, & they have a really nice waiting area. Will definitely be getting all my car care needs from this location.

I came in for a recall that I scheduled an appointment for. I arrived and waited 25 minutes after arrival for my car to be assisted. The service advisor quoted 2-3 hours. At hour 3, I asked for an update only to be told working on it but no update. When it got close to hour 5, I asked again only to be told “Theyre still working on it. Like I said before, its 2-3 hours minimum up to several hours.” I think I would have remembered the second part of that statement. I will not be back here ever again!!!

Horrible. I use to work for a dealership and this is NOT how one should be ran and NOT how they should treat their costumers. We were 90% approved for a vehicle but all we needed was my husband and some of his info. They tell us to leave to fill out his info online then come back with him then we will be all good to go. We do exactly that to come back to find out they sold the vehicle out from underneath us MINUTES after telling us to leave and to fill out info online. I even called them 4 times after being hung up on before going back to the dealership and they NEVER told us they already sold the vehicle that was pending with us. I don’t even want to take any of my cars here for service after all of this! Place sucks.

Nice, very clean place. Great sales and service.

Austin Davis was great!!! Went above and beyond for us!! Thanks so much and will definitely be back if we need anything!! Definitely the place to go if youre in the market for a new vehicle. Thanks again Austin you were great. David and I both absolutely love the truck!!

My advisor was very courteous and friendly. He came into the waiting area to find me, and I did not have to stop at the cashier to pay for my service--I appreciate that. Also like the individual offices for the advisors. Good service- which I have come to expect from you.

Nitin and Heather (and even the finance people 😂) we excellent to work with. They made purchasing my new vehicle a breeze. Feel as if I was treated very fairly. The dealership is very clean and offers plenty of amenities while you wait. Parts & Service Departments are also well run. Highly recommend!

My third purchase from Toyota Knoxville, and my third great experience. Jason Carson always makes me feel like family, and Van Vestal is a great salesperson to ask for by name. Loving the new 4Runner TRD Pro.

Best service.very kindly support.

Very professional, efficient and polite service.Great experience. Short wait time!

I accidentally came a week before my actual appointment and they still took me in although I offered to come another week. That was lovely of them. However, one car issue was not attended (trunk at random would not open). Even though they were able to reproduce the problem when I came, and it was known to be a calibration issue as the same problem occurred 2 years ago, they returned me the car with a note that they opened and closed the trunk successfully 30 times. Two years ago I had to come 4 times before they were able to reproduce the problem and started looking into it. This time they reproduced and still that was not sufficient motivation to pursue it.

A big shout out to John Higdon who patiently helped me work out a Bluetooth problem in my new Corolla! It is employees and sales personnel who make a company great as much as it is the product they sell.

Poor customer service. I checked on a used car and they told me it was being serviced and would get back to me as soon as it was available. Two days later and I contacted the person twice and they will not return my email. Either the car is in bad shape or incompetent rep.

Quick process, friendly sales people.

I am disappointed that this Toyota Dealership does not have a cohesive customer care programme, a system where the service xfolns are more actively involved with the upkeep and maintenance of the Toyotas that are brought in to their shop. If they did, customers could receive texts or automated calls reminding them of scheduled service providing a phone number and name of their assigned rep to call if questions or to schedule . Mist of The service personnel Ive dealt with there seen to have a rather lackadaisical attitude about continuity of care, which is detrimental to that department, to customer relations, to customer feelings and to the companys overall income. I will say Ive met two service personnel at Toyota of Knoxville (TK) who seemed relatively well-versed in customer care; unfortunately I dont have the name of a gent who handled my last scheduled service visit ; however, he did have a grasp of helping me understand some issues associated with continuity of care for my Prius; but then the request I made about my bike for personnel NOT to move it At All, was not followed. The bike is custom built, has been recustomized several times, and cant be replaced for less than $5K. It lives in the back of my Prius. The gearing is specialized and would cost money I cant afford to spend to have it fixed. So Ill put a giant sign on the bike next time I have the Prius there, not to move it.Lastly, yesterday, I did speak on the phone with a gentleman there in Service regarding, among other questions, the availability to me of an extended warranty to cover at least some maintenance and parts, etc. He ( my notes are out in the car, but I think he said his name is Shawn - had worked elsewhere selling extended warranties for some time in the past and gave me solid advice, also said I should talk with Finance personnel right then about understanding just what sort they could offer me. He transferred my call to that department, I waited a bit, then had to leave a voicemail requesting help with my query; the message said theyd call me back at their earliest convenience - NOT a very professional response from a department that ostensibly makes its money by selling such things as extended warranties - and its been now over 24 hours, without a return call yetThis dealership should pay Shawn ( since hes the main one I met who understands something about cohesive care for customers who want the best treatment for themselves and for their vehicle--) COMMISSIONS for turning customers over to theFinance department, and THAT department needs to respond as if their paychecks depend upon their sure handling of customer relations and customer needs and seeing to offering them the best.I already reviewed TK once in detail like this, but never heard back, there was no response from anyone there, nothing changed, its still thematically lackadaisical, so I probably WONT go to this sort of trouble again...Id rather be riding my bike, etc. Heres the last thing : Larry Miller Toyota in Albuquerque NM (TA) would be a great mentor, if TK wanted to send staff there who could study their methods of consistency and continuity of care, staff who are well aware of how their company gets paid, who care about their customers like they are related, and who know how to put to the best accurate use ALL the tools they have available now, BUT then, and heres the rub - Toyota KNOXVILLE(TK) admin needs to HEED and respond to THEIR EMPLOYEES AND ASSOCIATES SUGGESTIONS AND ADVICE AND to LISTEN also and respond to their customers interests and queries and ideas for improvement . Its almost as though TK has other interests and everybodys just sort of treading water there will they can leave for the day. Whats up with that sort of attitude? You wouldnt be anywhere without your customers. If I dont hear back firm anyone at TK, Ill know not to spend anymore if my free time reviewing their services. My time is very valuable to me, even if TK employees dont care much about CCC: Cohesive Customer Care.

I had to come in for an airbag recall, and this experience was a great reminder why I never go to the dealer for maintenance service.I was greeted by a rude, abrasive blonde woman when I first pulled up to the service station. Then, I was approached by a different man who came to my car without wearing a mask and said he forgot it. Okay, buddy, you forgot? Weve only been doing this for nearly a year now. Not sure I trust you with my car if you havent even picked up the mask thing yet. 🙄Then, he told me to go to his office -- a closed, confined space where we couldnt socially distance. I waited outside his office until I had to go in.Most of the mechanics in the service area and several employees inside did not wear masks. The seating in the waiting area was not distanced, masks were not encouraged or required and several customers sat without wearing one. No one ever came through to clean periodically as customers came/left (Im still here and have been waiting for about 1.5 hours). Many employees would walk through without wearing masks or wearing their mask incorrectly. (Again, you expect me to trust you with my car when your employees still havent learned how to wear a mask correctly...?) I would have waited outside if it wasnt raining.I guess thank you, Toyota, for fixing my airbag, but I would have appreciated consistency in your claims of concern for my safety.I would not recommend anything other than avoiding this establishment.

Added to our bad experiences on 4/5/2021It just gets better, gave the dealership a second chance whenever the inventory manager called and apologized. Told I would deal with him if he could make it right from here on so gave a second chance to the dealership. I try to call the day we are to meet to purchase a 4Runner from him and he doesn’t answer so I go show up and he’s not even there. Oh it gets even better, go to give our first bath to the 4Runner a week ago and paint comes off the front bumper. Take it to Michael the service manager and tells me I’ll owe over $700 to fix it and it’s not covered under the paint warranty. He says a paint chip is what caused this. I’m on the phone with Toyota of North America as we speak and will let them know about how my experience has been with everyone and I can say I’m so done with this dealership and will never do business with them again. I spend $120,000 on a Supra and 4Runner and basically get the middle finger from them. Stay away from this place! They don’t honor warranty and come up with reasons to not help. Paint on a brand new 4Runner that clearly has never hit anything or had any damage shouldn’t be chipping. Haven’t even made the first payment on it. I’ll make sure if anyone asks they know to go elsewhereSupra Experience:We bought a Toyota Supra and everything was perfect with the buying experience until after our money was taken. We would message our salesman for questions on stuff as a wrong tag being added to no reply, free window tint as being part of our deal to once again no reply. Today a random customer of theirs messages my wife asking info on our old Jeep meaning our privacy has been violated and someone is now messaging my wife which is the salesman job to sale a vehicle. I then message the dealership and told they’ll get a manager to handle it, there is nothing to handle. The deed has been done already and a stranger is now messaging my wife with questions. A) Not cool violating her privacy B) Not appreciated having messages on our personal info from a stranger

I was asked if I would like them to check alignment while getting an oil change since it has been 2 years. In 2 hours that I was there was never told how my alignment was and then found out they just went ahead and did it. Lost a long time customer.

Slow service. No longer give free coffee. Raised prices.

Not sure what happened to this place recently, but it should be avoided until current staff is fired and/or trained properly.Instead of informing customers that their tires needed replacement and getting confirmation from customers prior to doing any work, staff proceeds with tire rotation and does not mention anything during checkout. Inspection report show that tires needed immediate replacement. Other complementary services that were requested were not performed.

Went today and looked at a 2015. We spent 4 to 5 hours there and jumped through all the hoops. We were told then to go online to add another person to the paperwork for approval. We did EVERYTHING we were told and asked to do. Then... they sold it out from under us. We went from 0 to 500 down, now they want 2000 for a higher mileage car, and older as well. David Milton, the sales rep, and the finance department are a joke and a waste of time. Thanks for nothing, and running credit up.. 0 stars would be more appropriate for this place.

Great place but you just have to wait a long time even when you have an appointment.

Made appointment, showed on time, told no appointment showing, 2 hrs for tire rotation. Mt free maintenance will be over soon and I will NOT use nor purchase from Toyota Knoxville again. I love Toyotas, but will not use this franchise. Two years of free oil changes and every experience has been horrible.

Great experience with Stew. He suggested a great car and worked to also get us an awesome deal. He was a pleasure to work with.

Great experience getting my truck serviced, everyone was very friendly-- from the young man with the iPod who checked me in, to the cashier as I paid and left. I also bought a TRD hat, the older gentleman behind the counter was great as well. Overall, a wonderful experience I was very pleased with the service, so glad I chose Toyota of Knoxville to purchase my Tacoma. I will definitely be a repeat customer.

I took my car to Toyota of Knoxville on Parkside Drive. Andrew B. Was my service tech and took amazing care of me. I was blessed with a goodwill gesture from him and it truly helped me out alot. Honestly I thought these repairs were going to do some serious damage to me financially. However with his kindness the repairs did not put me out at all. I will take my cars to Andrew for all of my repairs as long as I’m in Knoxville.

The people at Toyota Knoxville exceeded my expectations again. I have never seen such a friendly, helpful, and competent group. They have consistently demonstrated their cmmitment to excellent customer service.

Large selection of new and pre-owned vehicles. They have a great Accessories Dept. that not only offers a long list of items to add (wheels, tint, lift kits, leather, step bars, etc.) but now can outfit for outdoor activities!

They are adding lots of $ to the MSRP for new cars right now just because they can. Lost my respect and business.

These folks were great. My service adviser, Greg, was a joy to work with. He was very thorough and efficient with my time and made sure that we made the best decisions based upon my unique needs for my vehicle. Thanks, Greg. Great work!

I had great service at Toyota of Knoxville! Quinton and the crew got me in fast, and I didn’t waste my whole day waiting around. He recommended making an appointment, and that seemed to work faster.

Was given an appointment for an emergency problem thinking it was my tire being the problem but turned out to be much worse!! My car had to stay a couple more days, because of parts having to be shipped to the dealership. Was repaired and I’m grateful that the service tech listening to my description of what was going on. I know NOTHING ABOUT A CAR!! Was extremely satisfied with the work they did. It’s great knowing the service department listen and I can relax knowing my car is in GREAT hands!!! THANK YO!

Why does the owner only respond to positive reviews? I am looking to buy a car and the reviews are something I always read before considering a purchase. Negative reviews should be addressed before positive reviews.

Was not impressed. Would recommend oak ridge Nissan.

Toyota of Knoxville was very professional and treated me like Royalty from Start until finish. Raylee was my Salesman and he was very knowledgeable and didn’t use high pressure sales tactics. if your looking for a great dealership with great cars and prices look no further than Toyota of Knoxville!!!!!

Would not recommend this dealership. My niece went to this place to see about buying a car a few days ago. After some paperwork was done they told her she needed a co-signer. Since I have pretty good credit I decided to co-sign for her. After going through the approval process she gets a call from the approval dept telling her she was approved for the car she wanted. The salesman she was dealing with told her he had all the paperwork done, all we needed to do was come in and sign them. We went in to sign the paperwork just to find out, the car she wanted, she couldnt get. They said it had to do with something with the booking, whatever that means, and showed her another car similar to the first one. After looking at it we were td we had to go through the approval process again because we was never approved the first time around and they were having trouble with the bank because mine and her addresses were different. We are uncle and niece so therefore we do not live in the same house hold. So to make a long story short all we got was the run around and wasted our time by driving from Pigeon Forge to Knoxville.

Service was great. Shannon Casey was the Manager that serviced my vehicle. He had all the concerns, I had, checked out. He was professional, intelligent and caring. Now, my car is in great condition. All the concerns, I had were rectified quickly.

Austin Davis is absolutely amazing! He went above and beyond what was expected and made the process of buying my Toyota Highlander an easy and pleasurable experience. His customer service exceeds all others and I will recommend him to all friends and family.

I bought ToyotaCare or whatever they call the warranty that covers a lot more repairs and maintenance as well as free oil changes and tire rotations, etc. Its not worth it purely because routine service, even with an appointment, takes way too long here. I shouldnt have to arrange dropoff and pickup every time I get an oil change in order to not have to wait for hours when I have an appointment. But if I dont get this service done at Toyota, I have to pay for it and maintain the records so that I dont void the extra warranty (so I can prove I kept up maintenance). The service quality has only been routine so far, and fine, for my 2020 van. But the wait times are not reasonable.

They failed to service my brakes correctly which led to them failing while stopping at the light down the road. They barely worked well enough to stop. Their verbal apology was weak and they offered was a discount on my next visit. Some Sorry

Lifetime warranties become void if you do not do everything you need, down to the T and month. F toyota of knoxville

Exceptional customer service all the way around. Especially in my dealings with Steve Malone. He came very highly recommended by someone I trust and not one time did he make me feel as if he had any other customers. The man kept me informed to the point that my mind was at ease while my car was being repaired. Only shop I’ll utilize in the future. Thanks Mr. Malone & Toyota of Knoxville!

Have dealt with them multiple times this year. Vann Vestal did a great job the first time. Couple other experiences with Chad Shelton and Andy Bolt. Even had a issue with a new vehicle which they made right. Won’t go into details. I would recommend. Ask for Chad or Vann and they’ll take care of you.

Experience was positive & seamless from the front door to driving out.Meghan Stinnett had called me back several times after I made an inquiry.Austin Steward was the sales associatewho worked with me when I was able to get to the dealership. He was knowledgeable, personable & efficient.He explained everything well.Most of all there was none of the old fashioned let me go to the manager.Austin had everything at his fingertips.He quickly helped me determine best choices for me.VERY HAPPY.In 2008 I bought a new Avalon from Toyota Knoxville. Last week I bought another Avalon from Toyota Knoxville.Must be a good reason 😉

My service took all day due to the recall that had to be done. Toyota of Knoxville has a free shuttle and they took us over to the mall and picked us up later in the day. My service advisor Quinton was an absolute professional in every way. Thanks for the great work and making the day as easy as possible !

Quick turn around for an oil change. Friendly folks. The on line reservation system did not work. Assumed I made the reservation on line, then needed to make a change so I called and found out there was no on line reservation create.

Shannon Casey was the manager who serviced my vehicle and had me out in no time. Very professional, upbeat, and explained the services needed. Will only go to toyota of Knoxville for my vehicle needs and I highly recommend Shannon!

Would give no stars buts that not possible, im sure there are some good people here but management wont do anything. At the end there bottom line matters more then customers SAFTEY which is a huge no in my book.

Got me a new ride today thanks to Blaine Shockley. He went above and beyond to help today--would highly recommend him if you need a car! Very pleased with my whole experience at Toyota Knoxville!

The lack of communication between departments, to their customers and the unwillingness to help their customers at this dealership makes me wonder how they have stayed in business as long as they have. The one star is for the salesman, Todd, who was the only one who would return phone calls when he said he would. The service writer, Shannon, tried to lie to me regarding another Toyota dealer. I left Joe multiple voicemails for a return call after I was told he would call me back that evening only to never receive any return calls period. The 30 day used car warranty is useless when it comes to major issues. Their techs claim the issues can’t be found but another Toyota dealer found them and documented them. Andy’s solution to my vehicle problem was to buy their extended car warranty. What good is that since you don’t even honor your 30 day warranty? Everyone I spoke with tried to pass me off to someone else. I will tell anyone and everyone never to do business with this dealer.

You all have always taking great care with my cars thank you

Im disappointed with my experience with this dealership. Once you buy a car from here they wont care about you as a customer afterwards! I bought a brand new Toyota Corolla and the car is amazing. However, after weeks went by I still hadnt received my car tags. I waited over a month and still didnt received them. Then I started to noticed how my temporary tags were soon to expired. I had to contact the dealership to ask them why I have not received my tags yet. They explained to me that it just takes a while and they cant help it. That I will have to go in and get another temporary tag or hope that it comes in before my tags expire the next day. Then the next day the car tags magically arrive when I got to pick them up after work. I do find it quite odd that they arrived right when I complain and called them about it. I ask the women on why they dont mail the tags because ever dealership I have ever bought a car from mails the tags but apparently not this one. Therefore, I had to take time out of my very busy week to pick up tags that should had been mailed to me before my temporary expires. Thankfully, I called them before it expired or I would had not got my tag and probably would had gotten pulled over due to their unprofessional mistake.

Just bought our 3rd brand new Toyota from Toyota Knoxville. 2018 Highlander, 2020 Corolla and 2021 Corolla. Everything from the first phone call to the final signature was nothing short of amazing! Highly recommended and I will be returning next year from a 2022 Tundra 1794 Edition.

Took care of warranty work as promised. Did a multi-point inspection and added some fluids...they didnt have to. They ran the truck through the car wash...they didnt have to. Really impressed with how they do more than needed!

They are courteous and give great service! They communicated frequently about my vehicle. Would recommend this dealership!

Mr.Brice made it happen! He represented Lexus with knowledge of the different models and the courtesy expected. He showed patience while my wife shopped until he found her just the right vehicle.