Nice selection on household goods. Great selection of mattress and more. Great staff too.

False advertisement!!! Prices are incorrectly calculated. Big sign said 45% off dishwashers and I noticed the posted priced didnt seem right. Did the math and it was NOT 45% off. We asked about it and the girl said its up to 45%; however, nowhere it said up to. We asked her to show us where is said up to she huffed and said oh my God. We couldnt find a single one that was 45% off, the lies are bad the womans attitude was worseCheck the math if you are considering buying anything.

Awesome place for new appliances...a little scratch or dent here and there but when I am literally saving over a 1000$ I can hide those with all the magnets and art work my kids have blessed me with

Good selection and found some items I may have wanted to buy however getting a worker to answer my questions and just talk to me was like pulling teeth. They were busy talking to each other.

Thanks so much for all the help that Justin Livingston has done to help me with a refrigerator. He was extremely knowledgeable and also helped switch the doors to open the correct way for me. Thank you so much Justin!!!

Overall a total disaster...now dealing with several credit card issues. Avoid The Kingston Pike store.

Great place love it. Justin is the best, will not hesitate to return when I need something.

Very clean. Bobby jo was very helpful.

Customer service great, PEOPLE AWESOME AAAAAAA++++ GREAT PLACE TO BUY THANKS

Great service. I am a return customer.

Called on Wednesday about a fridge. Informed the associate that we could pick it up on Friday. When asked if we should go ahead and pay for it over the phone he said that it was not necessary and that he would put our number with a sold sticker on it.You can tell where this is going right? We drive down a of (roughly 1.5 hour drive) course its been sold via online order. When asked about what happened the best explanation we get is that the online order took prescedence over ours ( although the associates we talked to didnt seem to understand/care themselves when further pressed about it). Were we informed of the possibility of it selling? Nah. Remember that we offered to pay for it before we drove there.Great business. Solid customer service.

Best prices for Appliances. Got a nice Washer, Dryer, and Fridge for under $2K. That includes same day delivery and installation!! These guys are awesome.

Easy to apply online. Employees in the store we reluctant to help and I had to esign documents twice before I was done. Cost of credit is high, but at least approval was easy. Definitely suggest applying for credit before going to the store and buy online if you can. Website says same day delivery, but went into the store @ 10:30 am and was told it would be the next day.

The man I talked to on the phone was rude and acted like it bothered him he had to answer the phone. They didnt carry what I was looking for

Went looking for bargains but ended up back at Lowes, I didnt see the lower prices.

The American Freight portion are Cons. They tell you one price and charge another. The $1399 set turned into $1999. That didnt include taxes. Stay away from the financing!

Cheryl was awesome in helping us find the right dryer for my family. Very informative. We will be coming back for any more appliances we may need.

Ok but nothing like the real Sears.and they do not honor Sears gift cards

I was very pleased with my experience. Kenny assisted me in finding a front load washer. He was very knowledgable in helping me find one that met my needs. He then scheduled delivery 2 days later, with very efficent delivery men. Leo was very helpful in showing me how to operate the washer. I was very pleased with all my experience with Sears Outlet Store. Thank you Kenny and Leo for making my experience such a positive one!!😊

Neither one of the Knoxville stores where helpful. I do not recommend.

Cheryl was great! She helped my wife pick out a new refrigerator after ours unexpectedly died on us. We will definitely be back to see her!

We went here at 7pm to purchase a washer and dryer set, and when we got to the door the associate said Im sorry I just closed the store. When we mentioned that the sign on the door states that they close at 8pm, he stated again that he decided to close early. I do not recommend this place at all, the customer service is horrible!!!

When we walked in this place we intended to purchase a stove and a microwave that was sit above a stove. The purchase would have been well in the $1,000 range. Not one person would help us. And when we finally did get help it turns out we were not told the truth we made a purchase they were told it would be shipped on a certain date when we called on the date if we were told it would be shipped they told us it would be six to eight weeks. thats a ridiculous amount of time for something we could have purchased anywhere in the city so no I have nothing nice to say about this place or its customer service.

Nice place to go for appliances. They have a very good selection. Prices are good but most are not much lower than retail. You can find a bargain in there though.

Great place to buy low cost appliances, close-outs, discontinued or scratch & dent. Ive shopped here often and recommended to friends as well. Staff have always been cordial and easy to deal with.

Charge you 120 service fee for nothing RIP off only go if you have cash never let them talk you in to financing anything you buy from them. Before you drive all the way to the store make sure you call them to find out if they are going to charge you a service fee cause I called got approved for financing and drove all the way up to Knoxville and get there then they tell you if you want a payment o. Biweekly its 60 dollars or monthly is 120 dollars I asked whats this charge for they said service fee for what I said I had loan approval done myself over internet they done nothing just a RIP off only go up there an pay cash so you dont pay a service fee for no service

Great prices....everything else is up for grabs.Marginal sales help...usual sales pitch drivel. A bit of push on the warranty upsellQuality remains to be seen.Strictly a middleman....zero ownership for quality/ customer service

This was a great experience. Shirley our sales rep was very informative and honest. I would buy from her again.

The two young men who delivered my washer & returned today 02/05/2020 to level washer, were so nice, so respectful, & took care of levelling machine (I am disabled, unable to level on my own) quickly. Considering how our world is today, I appreciate how well I was treated. Thanks to both of you!!Ps: my account is under my son-in-law’s name, Todd Elsass

I had to pick up an item that I had purchased online and that was my first time there. I felt bad because here was this great big store and only a handful of employees. They had a lot of items on sale(mostly appliances), but not everything you can get from Sears was in the store. They had really good sale prices on a lot of the items, but I found that you can get better deals by purchasing it online and picking it up in the store. I bought a torx/hex socket set online for 75% off and in the store they had the same one at 40% off. I will definitely keep them in mind when making any more purchases.

Promised delivery Thursday, no call no delivery. Store phone not working, had to drive back to store, Cheryl gave me her cell, promised delivery again on Saturday. Cheryl called Friday at 5pm, said can’t deliver refrigerator. I canceled order, Cheryl was to process refund and if any issues call me. No refund, no call, I called Cheryl, she never returned calls.I had to drive to the store once again, a 45 min trip to Knoxville to get my refund. Neither the Manger nor Cheryl could give me a reason why delivery couldn’t be made. During the conversation Cheryl did reveal they had no deliveries the previous week. So why was I promised delivery not once but twice, they could not answer that either. I’f it’s that difficult to get delivery imagine how hard it must be to get service if needed?? FYI- according to my conversations with Sears Customer Service and Sears Corporate Holdings they have nothing to do with Sears Outlet Stores. Buyer Beware

Some deals can be found here.

Had to hunt someone down to help me but they have good selection of appliances.

One associate I dealt with - I think his name was Nathan? - is incredibly friendly, helpful, engaging and professional. He answered all of my questions and made sure that I had everything I needed.Cheryl is rude both in person and over the phone.

Staff was helpful, but not in a hurry to help. There is no personal service. Discounted prices - delivery is a bit high.

Good selection of fridges.. and not just dented or returned items. A lot of things brand new that havent been opened

Great prices. New Lg stove $1100 everywhere else. Only $550 here. But you gotta take yourself. But I got that.

Pricing is good for a tiny scratch or dent appliance. Good selection on a variety of items. Great customer service from Matt, who went above and beyond to help me find what I was looking for.

Good but limited selection of appliances at reduced cost. They can order appliances if you are looking for a particular item. Friendly but limited staff.

Eric is the sweetest thing. He was so nice and helpful, patient with me helping me get a chair before my move to Arkansas. I will definitely tell everyone I know to shop there. Thank you Eric!

The appliances are scratch and dent but great prices. Will order néw stuff for you. Sales personnel are very friendly and helpful.

A hit or miss store. Sometimes there are just dented appliances at full price, and other times there are decent deals. Staff is always ready to assist.

Great place to buy refurbished appliances.. had a lot of knick knack stuff thats useful also.

Bought several things here but feel overall value has been ok, not great-can find good deals on appliances

The prices are great but I hate salesmen that lie. He wanted to sell me the protection plan. I am a maintenance technician for a living. I troubleshoot industrial machines down to circuit board component level. Repairing a dishwasher is easy, but he continues to tell me I cant get parts for dishwashers so I still need the plan. Finally he understands Im not buying the plan. While ringing me up he insisted that I need the install kit for 20$ because it has a brass elbow that older washers didnt use, which is true, but he said you cant get that part anywhere. Well I went to home depot and got it for 5$.

The in store sales staff, with the exception of one very rude older lady, was good. Delivery service is HORRIBLE! Not worth the hassle. Was given the run around about delivery time and had ZERO communication with delivery people even though we were promised we would hear rom them. Ultimately had to cancel our order and get a refund. Found better, brand new in box items at Home Depot with FREE delivery for $100 cheaper. We do not recommend!

There were a lot of good prices on there appliances.

Cheryl was INCREDIBLY helpful, knowledgeable, and patient with us while we purchased our appliances!!!

Very good place and great people.

Not impressed. Lack of service help. Selection seem well abused.

A pen blew up my dryer and Sears hooked me up with a new one cheap te next day! Super helpful and glad to have a cheap place to get a new washer and dryer. Great selection too!

Made me a good deal on a freezer. Definitely check them out

I made my first visit to the Sears Outlet Store in Knoxville, Tn. today. Myexperience was a pleasant one with the employee that serviced me beingvery courteous and helpful with my purchase. I specifically came in tobuy a small freezer for a friend of mine. They didnt have the specific one I was looking for, but I will still able to make a small purchase anyway. My Sears Outlet Store employee with Eric Schaller. I will definitely tell my friends and family about my experience here today.

Cheryl was awsome and the price was perfect on the refrigerator we purchased

Who is the Store Manager? Not the assistant but who is in charge of this location? Unable to get a clear answer from the staff. Each time you call a different person claims to be the manager. I would like to resolve my situation with the manager and not air issues out here.

Lots of good bargains on everything in the store..if the sales people were a little more helpful I would give them the 5th star. But all In all a good shopping experience 😎

The one star is for the follow up/delivery. Our in-store experience was fine. We were told our refrigerator would be delivered today between 4:30 and 6:30. It is now 9:46 and still no delivery. We called at 7:00 and were told they were 40-45 minutes behind schedule. We tried calling again about 8:15...no answer at all! We rearranged and cancelled plans for this delivery and we have nothing. We may just cancel the order. Very poor customer service for delivery commitments. This will be our last purchase from here.

This was by far the worst online purchase experience I’ve ever had. . .I ordered a queen box spring on 3/9/18. I was told I’d expect delivery by 3/16/18. When I didn’t receive a phone call, I decided to call to check on the status of delivery. Come to find out, delivery was not scheduled with the transport company. After back and forth for another 2 weeks, I still didn’t receive it until 3/30/18! And although I’d received an automated phone call informing me that my delivery was scheduled for the following day, the day of delivery I received a call informing me that my merchandise wasn’t in the warehouse! After additional back and forth, my purchase was located but upon delivery, I had to actually assist the guy in delivering my own merchandise because he delivered the product alone!Needless to say, I WILL NEVER make a purchase from Sears or Sears Outlet again! Completely unprofessional.

Not part of the going out of business issues with Sears Holdings. You can still get good deals there.

I found what I needed and was helped by courteous staff.

Great customer service, had an issue with an item I bought and Ron and Kenny were all over it. Great deals on appliances, mowers, etc. They even help you load!!!!! Thanks Paul.

Not worth the effort, got a better deal new without dents

Good deals but DO NOT use the delivery service we bought 2 things a fridge and couch fridge was delivered following weekend but they did not tell us our couch was also on truck they went back to store with it and told store employees that my husband refused couch because he didnt know I bought it funny thing is the damn thing is in my husbands name and he was one that bought it not me again DO NOT USE DELIVERY SERVICE

Doug was very knowledgeable in helping us select a washer and dryer.

Great place for tools .they have some of the best customer service there is going and answered any questions we had ..

You need to know prices before you shop here, and look everything over carefully, dont be afraid to make offers, finding someone to help can be difficult

Not much left. It is now called American freight.

Kenny was great to deal with. Will come back again for my next purchase

They always have some kind of issue going on. With registers.

I was not overly impressed with Sears Outlet things you can get them brand new if you watch the sales

The employee at the store was extremely rude and impolite. She did not communicate well with us and was not understanding at all.

Went there to exchange broken craftsman tools. Had to take them to Lowes. I guess their promise of you can bring them back to sears was broken

John was the sales representative that was helping us. Once we got to the register Eric helped John out with some of the computer aspects of our purchase. Thank you for being patient with us.

I called about a washer that was online.They described cosmetic damage small on side. I got to the store and the washer that I had bern working with sales staff looked like it fell of a truck the back was smashed up and it was falling apart. They tried to pull a bait and switch or sale something more expensive. They said they used to have the washer that we had worked a deal on, but they sold it weeks before I spoke to salesman day before and right before I left for store. When I got to the store I couldnt get anyone to wait on me, they were to busy sitting on the couches talking and screwing off. I dont know who is running that store, they should start over with their employees or the management. I will never go in that store again and DO Not TRUST company that lies to get you into the store .

Id never purchased from Sears Outlet before but was disappointed when I discovered post-purchase that they didnt ship items to the customer. I called Sears customer service and they said that they could only cancel the order for me. Well, they didnt cancel it correctly as Tim H. in Knoxville called days later to inquire why he had an open order waiting for payment. When I explained what had happened Tim looked into it for me, took my CC info, and had the discounted item shipped to me. Awesome. I couldnt be more impressed by Tim H., and Sears Outlet. Thank you Tim!

Excellent customer service. Will definitely be shopping there again and highly recommend it.

Thank you Ron Begley for going above and beyond! If you come here ask for Ron. Not only is he so knowledgeable about appliances and the specs, he treats you like family. No kidding!We had problems with sears support as it was taking 2+ weeks for a specialist to come and fix our new bought dryer. Ron did not stand for this, not only did he swap out our dryer and matching washer, he himself helped with his own truck to save us from mountain of stinky laundry! Thank you so much Ron!

Great service. Kenny was very helpful.

Lots of appliances. Good sales

It’s an outlet not very organized but some good deals.

Excellent place! Eric is a great manager who runs a great crew! Everyone was extremely helpful and the prices are great! We will be back!

This place has lots of random stuff at good prices, plus you can lease appliances.

Eric, the sales manager, is great! He is always super helpful and willing to go the extra mile for me! I love this store, thanks Eric!!!

Prices are not great. People are kinda lackadaisical with helping. Not competitive at all.

Thank you for a perfect experience.. excellent customer service... Saved hundreds

Awesome selection, I got my stove there, love it, friendly staff

We always fine a great product for a very reasonable price. Manager goes out of his way to be helpful.

I have purchased several appliances here. All work great

Eric was very knowledgeable in helping me to find the right washer and dryer for my first home. He answered all of my questions and made the lease agreement sign up very simple.

Mark was awesome, all the salesman were very helpful . Great prices, amazing selections. So much more then just appliances clothes, shoes, list goes on and on . My new favorite store !!

Great price on electric dryer.

Unprofessional behavior from the employee. The lady was really rude, had zero customer serving skills. She was acting like they were offering me free product. Never buying any product from their again!

Good, I will return to look at other items in the future.

Bait and Switch!Be careful Cats and KittensWhy?Fridge on floor we liked, (took photos) agreed to purchase...They said come tomorrow we will load on your truck...Next day higher Sticker $ price on door,We showed the photos... Apologies, Sorry we dont know how that happened, yada, yada...yet after Sears Automotive practices yrs ago this maybe a mind set.... Wow!

Staff is very friendly and went above and beyond to make our experience of buying a fridge pleasurable. Will definitely be going back for future home needs.

The place didnt have much there wasnt anyone to help you and the help you could finf were unpleasant

Its excellent! Great staff, great selection, and great prices!

Alex is a friendly, knowledgeable salesperson who was very helpful with our washer and dryer purchase.☆☆☆☆☆

Lots of good prices, good place for a bargain . Dot Anderson.

Bought a chest freezer there yesterday. Salesman said it was new in box. I saw the box had been cut open so I demanded to inspect it (I used to be a Sears Service Tech!) and discovered the unit was USED and DAMAGED. There was SMOKE residue on the grate covering the compressor compartment and a burned smell. There were marks on the power cord plug prongs showing it had been plugged in.Then to top the FRAUD off, the Sales man falsified the return form (reason for return) by ONLY writing on it returned as it was used (I wrote the unit is damaged in on the form before signing for the refund)He deliberately DID NOT write on it damaged so they could try to SELL it again. Sears has been known for committing mass Consumer Fraud before, and busted hard for it. (they were caught cleaning up and reselling old car batteries and charging Service customers for repair parts that werent needed). This was a Kenmore chest freezer (Sears model is being hidden) the receipt indicates Item Unique ID # M00XYYFP Its white, about a 14 cu. ft. counter depth chest freezer with control on front left and drain in the front/bottom center.BEWARE, they will try to sell it again. And PS, this is NOT a Sears store, its a Sears hometown store and worse, this outlet store is where their dead end merchanidise goes...Complaint was just filed with the TN Attorney Generals Office.Ps again THIS IS NOT A SEARS STORE. BEWARE-FALSE ADVERTISING. This is a Sears HOMETOWN store- BIG difference.