My BMW motorcycle needs a new battery. The 18 year old motorcycle needed a special order. The NAPA associates found one and I will get it today (September 1, 2021) I can continue to head south tomorrow!The battery wasnt shipped! I asked about a small booster battery..the associate headed back into the storage aisles, came out with a battery for an electric wheelchair. Perfect! $20 less than missing battery.I had to get longer bolts.. everything is tight! Thanks for the added effort!

This is one of the automotive stores in town that I dont dread going to. Unlike other places I have been to, the staff here are friendly, helpful as well as knowledgeable. If they are not certain about a topic they will try and find an answer or at the very least point you in the right direction to start. They mostly have always had what was needed in stock and when I have had to order something it was there quickly and the order was correct!

Well it always seems like I have to wait. when I go in to get help I always have to wait for the counter help. I usually have to stand there and wait. And some height to find a part is a little bit slow. However they do offer lot but definitely could add more to their floors.

Very knowledgeable people been shopping here for my Ford they have had everything either on hand or the next day these guys are on the ball. Priced a little higher than most but willing to make that sacrifice when you get the right part the first time.

Great place. It is nice to go to a place that actually knows cars and they are able to help me. I have a dune buggy with a 1961 frame a body from the 80s and an engine from 1970. They are always able and willing to help me get what I need.

Parts are twice as much as say OReilly but service is twice as fast and they are twice as knowledgeable and you get a better quality part .

Consistently have the small, common parts that everyone else is out of right now.

NAPA is my choice of auto parts and advise. This location the staff n this cashier were helpful and courteous. They have earned my business.

Very forgiving staff especially when was unable to make appointment to run vehicle until the next day great vehicles to choose from all are clean good gas mileage and all around good service

Friendly ppl very helpful.

Think they could work on people skills alittle bit more but the parts are good quality and always have what I need

Nice place good people but lets get them to sell more parts Made In America

Very courteous people got what I needed

Great Service and offers Veteran Discount

Great employees willing to help.

Went there to assist my elderly father in getting a new wiper blade. The guy behind the back counter was uncooperative in helping me and my dad. Very disappointed. The young lady working at the cash register was very nice though! Feel free to contact me if you want more details.

Expensive and really didnt have what I needed but alright.

Great service and will go the extra mile to make sure you get the right part.

Great experience. After leaving ORileys next door after being ignored, I walked into NAPA. The helpful employees greeted and took the best care of me. They put on my wiper blades without being asked to do so, very much appreciated.

Had my parts, helped me when i couldnt figure out how to install wiper blades.

If you get the right person you are set. Always double check the prices

Nice staff confusing layout.

I love napa auto

They have signs up to maintain 6 feet from people. They are very careful to do this. They however they dont wear masks or gloves. The girls at the front counter dont stay 6 feet from each other. They also have to come within a foot of you if you are paying with a card while using a cash register 6 feet away because the card machine is right in front of the customer counter. The 6 feet is very important to them and they feel free to yell 6 feet! at people. Also, why are those girls there at all? They dont know anything. I know this because I walked up to them and they turned their backs to me and I attempted to get their attention at which point they said we dont know anything. Im just glad they are the first people you meet on entering the front door.

My husband loves this place! The service people are so helpful and friendly! Great experience there.😁🤗

Had the tools I wanted

Fantastic help! They had 95% of what I needed, then sent me to a competitor to get the part(s) they didn’t have. So rare today to find someone that will do that, everyone is about money only. They helped me get everything I needed, even though it meant sending me somewhere else, then helped me trouble shoot the SUV I was working on. I highly recommend them!!

Rude, zero customer service, and employees dont wear masks??

I can always find what I need there for parts and supplies! Staff is friendly and knowledgeable!

Needed new batteries on my HiLo. I was pleased they had exactly what I needed.

Great service and good prices! Highly recommend.

Staff is knowledgeable and nice. Love that they will help you install your wiper blades. They have a good selection of items you need and can order almost anything vehicle related for you. The store is clean.

Gotta love Napa, especially this one. A lot of the staff members there have been doing their job for a long time and know how to get you what you need at a reasonable price. Its also conveniently located by other parts stores so they do good at keeping it competitive with great service.

People are helpful, easy to find what you need. Just wish it was one-stop shop, they dont recycle old motor oil unfortunately.

I lost a windshield wiper mid-drive and decided to stop by. The gentleman who helped me was incredibly courteous, knowledgeable and even installed the new wiper without even asking. I had a very pleasant experience and would definitely go back.

Awesome old fashioned service

A helpful and friendly staff.

Same ole place

Great service and prices

If you want to stand in line while the EMPLOYEES twiddle their thumbs and not provide customer service, then by all means go to NAPA..

The rebuilt Parts they have are better than most.

These guys are very accurate and on-point you dont have to worry about getting along here you just have to worry about paying over price however sometimes for the service and the right parts its worth paying

The staff was helpful. Was relieved to know that Napa carried the hub I needed for my trailer.

I like the services they have for change your wipers 👍👍

They were helpful and they helped me get all I needed

Great store for the size and employees are awsome

The sales people are always very helpful, there also seems to be many of them so I have yet to wait a long time before I get help and no matter what I am looking for they try their best to get me what I want or something very close to it if they can.

This is a great place to get auto parts. Very friendly and helpful employees

Got what I needed with out a problem.

John was most helpful. Cant say that about the guy with the accent

Helpful and knowledgeable staff. Competitive pricing. Good service

Outrageous prices. A crimper/electrical crimp set at Napa was $21.99 for the exact same set at Pilot which was only $10.99. Not shopping at Napa ever again

Went there for parts

Friendly stalk. Help is a few questions away. Good pricing. Special orders arent a problem.

Ive been looking all over for a 160 degree thermostat because I put an Isky 9k roller cam in my truck and need a lower cooling temperature and not even Autozone had it. These guys had it in stock and are super knowledgeable. He knew exactly what I was talking about. Ill be going here from now on.

Biggest bunch of lying jerks ever. Especially the fat punk Monty.You can smell the stench of anus when you open the door. Much better service is at Stateline Napa by Tulelake. At least there they dont refuse your lifetime warranty reciept. The owner Randy is a douche. Ask the Napa in Cental Point, they cant stand the owner Randy either. Any good reviews are local frauds. If you ask around people hate this Napa. They all go to Baxters, OReilly or AutoZone.

Big clean n professional. Helped me the best they could. I had the employees full attn.

Napa employs knowledgeable people who can answer any question you might have and has or has access to anything you will need. Thank you Napa!

The staff is helpful and friendly. On point most of the time with what you are looking for, as with any complex business like auto parts mistakes can happen once in a while but what makes the difference is they are eager to correct a mistakes if it occurs....

Knowledgeable staff. Good people

Very friendly and well organized and trained in the automotive industry.

I always get excellent help, I believe its the best auto parts store in Klamath Falls.

They were gracious enough to let me have parts delivered there so I could pick them up.

A very nice gentleman helped me out, Dan Is excellent at his job. Stores clean and the guys are eager to help!

Do you have this light bulb let me check my computer hmmmm no sorry than why is there 10 right there in the bulb section?

Got what i needed. Friendly.

Great service, friendly to !

Item bought was same as harbor freight but at higher price. Both were made in China.

Very bad customer service! Employees lie about their knowledge and are not helpful when asked for their professional experience... I received better help from a stranger while in their parking lot.

Great store great help,got what I bedded.

Great people work there and very willing to help you out.

Friendly staff and today was their tool sale and barbecue.

Good place to get auto parts with competitive price.

Great service by store manager thank you very helpfull

I personally think it is the best parts Store in Klamath falls

Excellent prices and knowledgeable customer service. Always my first stop for parts.

Has every thang for my car and truck

Best in town

They can get almost any part at good prices! All my Equipment and cars and trucks get parts from NAPA

Awesome

They had what I needed. Helpful staff.

Stopped in to get breaks and rotors for my 99 suburban. They had them in stock.

Great staff and quality products.

Great shop very knowledgeable

Went in to store for part, no one would wait on us. Looked to be 10-15 employees not doing anything. After 10 minutes finally some one asked if we needed help. Then his attitude was short and curt. Think twice before going to Napa.

They have a big stock of parts

They had every part I needed in stock every time I called inquiring!

Good place to get spark plugs.

Good supply of auto partsVERY knowledgeable.

GO NEXT DOOR TO ORILEYS!!! Everyone at the front counter was on the phone and took calls rather taking care of a customer in front of them. When one associate was told to help me at the front counter he rolled his eyes so we walked out. GO NEXT DOOR TO ORILEYS!!!

They have what you need and good service!

Once you figure out who to talk to, you can get parts for about everything from a brand new Honda Civic or something from the 40s

We go there to get auto parts

Very bad servce, didnt seem to care or want to help. Never going there again

Not my first choice because they do not help with minor things on yoir car, like installing headlights

Not very helpful or friendly. Went to OReillys next door because of that

They usually have things you need, typical of Napa, though it may be difficult to find something for a vintage vehicle (or motorcycle).

Had to special order parts they were supposed to be in today werent in so now trying to redirect them to another closer NAPA store

Nice store, helpful people, except for their older mexican gentleman, he does not know what he is talking a bout, and is very condescending to anyone that isnt him.

Didnt have parts I needed