The donation process is the worst I have ever seen cars backed up though the parking lot. People shopping can’t even park or get out of there parking spots because cars are blocking them. Only car at a time takes 10min a car because they sort everything before the next car can pull up. This is the stupidest system I’ve ever seen!! If they have a manager they have no idea how to operate things!!! Needs to be fired!!! A.S.A .P

One employee working at a speed of 15 minutes PER VEHICLE. You’re better off throwing your donations into the lake.

Waited 30 minutes and 2 dozen cars deep to unload donations. They have you boxed in with cones and palettes. Apparently employees no longer assist with unload and instead only sort or play on their phones. We helped the nice lady in front of us. If you are at all in a hurry or need assistance with unload, find a different location to donate.

Waited in line for more than 1 hour to donate a few items. Noticed the same situation about 2 months ago and the store has not made any improvement yet.This would be the last time I donate any thing in this site in the near future.

It takes the staff 10 minutes to unload a car in the donation line. The donation line is about 15 cars long, meaning youre looking at well over an hour wait just to donate. Who has got that much time to waste?Postscript: I donated the several hundred bucks worth of stuff to St. Vincent de Paul instead. In and out in 5 minutes.

Mandated mask wearing but dogs can be in there unruly and barking. Its ghetto. How do you expect ppl to take you seriously about your rules if you dont follow them yourself? I did find one thing although it wasnt where it should have been, and it was a bit on the high priced side although I dont know why it wasnt a name brand. Wont be returning to this store. 😕

My daughter had some items to donate after remodeling her home work space. We had packed for transport, a small tv that she had replaced, a small entertainment center, and a media cabinet. The set-up at Goodwill for donations was fairly quick and efficient. The items were donated with no issues and we were on our way.Goodwill earns three stars from me for delivering an as expected experience.I begin all my ratings at three stars. When Im pleasantly surprised, stars are added. If Im disappointed, stars are lost.

What a lovely goodwill!Easy to find location with a very large parking lot.Large floor plan which is nicely laid out. Lots of men and womens clothing and shoes. Jewelry selection is large as well. This location doesnt seem to get as much childrens clothing, but a lot of what I did find was of the more expensive brands, reasonably priced.I didnt get a chance to browse any of the other sections but there seemed to be a medium sized selection of furniture, and nice dishes/trinkets/etc.The staff that I had interactions with were all very friendly. Id definitely come back to this location!

Variety of things for sale. Clean store. Curious staff. No complaints.

We have been trying to donate a box full of useful items to this center. Tried 4 times and each time they have either said they arent taking anymore donations or closed. Mind you we have tried during their donation hours and even arrived as soon as they opened at 10AM for us to sit in a line for 15 mins after 10 and then a worker to say they dont have staff and cannot take donations. Ridiculous! She told us to try the other locations nearby and those were closed! It has never been this difficult to donate something ever. Absolutely absurd!

Good prices some times but I love the people who work there.

Theyre doing construction, so you have to enter on 100th.They had good items and the store was very clean. I was looking at barstools/counter chairs and each one was as much or MORE expensive than what the major retailers prices are! $70 for one chair?! Ill just shop on OfferUp or Facebook Marketplace for second-hand furniture.

Long line that moved quickly. It was nice to drop off so many articles that are no longer being used by my family.

This location s really good stuff

My grand kids love going here, we find things for art project and its a great place to get books too, of course there are many different reasons to come here⚡

I dont usually write reviews, but my gf worked here for almost a year and she said it was the worst experience shes had working somewhere. A lot of the people who work in the back dont do their job, people drink alcohol on the job, there is A LOT of unnecessary drama, and the prices are so high. What happened to 49 cent cups? My gf complained multiple times about the other employees to the managers and they just told her to toughen up and find some actual proof. So they wanted her to stalk her employees for them to get proof. Even though they have working cameras literally everywhere. I see why they always need employees. Please do not go here. It really is not worth your time. It is sad to see a store corrupted in Kirkland, however there are better stores to go to that treat their employees with respect and they have better prices. Like a value village or Saint Vincent DePaul.

Its a good Goodwill theyre open Plains stuff for friendly stock is stock its exactly what you would expectof a truly great Goodwill. I am only upset about the fact that they didnt have a metal spatula that is it. Its not their fault

This store discriminates against people with disabilities. I have a medical exemption and was asked to leave or I would be escorted out for wearing a facesheild?!! (They also deleted my first rating? Why?)The Americans with Disabilities Act (ADA) is a civil rights law that prohibits discrimination in places of public accommodation based on disability. It was intended to ensure that people living with disabilities have access to all of the same opportunities as those without disabilities.

Don’t waist your time at this specific Goodwill. They are the most expensive thrift store Ive ever shopped at. You might as well shop at Target and get brand new items, for as high as their prices are here.

Its the best Goodwill of all. Great and friendly staff. Love it 😀. Thank you 😊all.

Not crowded at all. Lots of cds and DVDs. The do have only one side to enter and exit. Not located in the most convenient side to enter.

The most inept drop off location possible.

I like it. Its ok but I loved Value Village much better.

Staff was very friendly and this store is extremely organized and very clean! Definitely will be back!

Open for donations, the staff is polite and very helpful.

Waiting in line was bothersomeHowever staff was nore than courteous.

Don’t writhe feedbacks usually, but it’s the time. Drove all the way from Renton with my brother to make an exchange, I accidentally bought the wrong hair iron yesterday. It was 5:55 PM. My brother entered, I locked the car and the door was closed to the store.Manager Jonathan was around and said that they are close and I can’t mane an exchange now, I asked him if we can have a look if the iron I need is not sold, so I will not drive the next day for nothing. Jonathan acted very aggressive and said we have to leave and come back tomorrow. I said, sure I will be back, I just want to be sure that the needed iron is still there to not drive for nothing. The guy who is manager, the same Jonathan, was so mean and aggressive, that I just scared. Did you meet people with so angry eyes close to being insane? That’s what I saw.Do you know if the goodwill check their employees for past aggressive behaviour? I would like to proceed an official complain cuz his behaviour is abnormal.

I love this location, especially since the other thrift store nearby, Value Village in Totem Lake, has closed. The Rite Aid that was next door has been torn down and now half of the parking lot has been torn up as well in preparation for something new.

This old man who was trying to date me and play games at the same time ask me to go somewhere with him and this was it. Never had a man take me to a goodwill. Good will was better than the date.

Greedy manager! :(Wanted to buy 3 shirts for my sons. StudentsOne was without the tag. When asked, manager said ... 19.99 ???A new one on Clearance would be lessJust sadFreely receivedGreedily sold :(

This place is excellent! The Entire staff is personable!They are helpful! Joseph is absolutely the best manager I have ever met at any Goodwill location! All of the items are quality items!

Website hours are ring and they always open late

I used to like Goodwill, but they have raised their prices and some items are ridiculously over priced. Greed is a disease that seems to have infected them. I no longer shop there. Deseret truly does serve the community as does St. Vincent

Unique finds in art and housewares. Good selection of childrens clothing and toys.

Smaller selection and higher prices than nearby thrift stores but staffed with friendly people.

Horrible staff, had some good finds but staff was rude and passive aggressive. Don’t recommend the stuff isn’t worth it

Quick donation drop off but they are running out of capacity by 2 pm

Got lucky to get there on a less busy day to drop some donation and got my turn rather quickly.Just a not for anyone thinking of donating furniture, everything should be assembled or require minimal work. Disassembled furniture are not accepted because they dont have resources to put them together.

Find things you need or want here for a good price.

Terrible prices, staff aren’t friendly, managers couldn’t care less about anything except money. 9.99 for a USED blanket. The cheapest blanket I found was 6.99. It’s literally cheaper to go to Walmart.

The slowest line youve ever been in

Great store. Super clean and nice big parking lot. The customer service was great. 😀

Worst store around needles in shoes...dont try on any clothes or you will be kicked out. After being screamed at by security I will never be back do not waste your time its better to go to any other thrift store then this one

Staff was friendly and efficient. Donations line was a little long but moved quickly. Waited a out 15 min.

Clean well organized Goodwill, huge parking lot with Rite aid next door.

These guys are great adjusting the process to take donations while following protocols. Just prepare for a line.

Clean & well kept, friendly employees- but the store seems really picked over & limited on stuff. Could just be due to covid.

Bought a nice vintage dresser for $10

Isnt fun anymore to buy a third store ! Everything is so expensive! You will get better sales at the mall then here ! Please people stop donate things here !

Waited about 30 minute in the donation line. The attendee told me to put everything in a cart and left. He did not offer me a receipt. I will not donate to this location again.

Helpful and the service was easy to donate items they wanted!

Unfortunately the Goodwill is unable to staff the collection of donations appropriately. Cars are lined up and ready to donate, getting impatient, and leaving.

The people receiving donations are rude and taking so much time! And they dont even help you to unload, I understand that because of covid they dont suppose to touch merchandise, but i saw many time them changing stuff from bean to beans 🤦‍♀️

I don’t normally write reviews but the staff was extremely unfriendly and I didn’t end up finding anything good and the things I did see that could be fixed up to look good were extremely over priced

The staff is very friendly and knowledgeable.

Unfriendly experience with staff, and older man was being rude to me and my family even before i entered the store. I don’t see what we did wrong.Edit: About a month later and still same results, parking lot might be a bit cleaner but all the staff here are not good.

The manager Martin is very greedy!! Don’t not trust him. He was aggressive and rude to me when I was shopping and the day after when I returned the items that didn’t fit.

Clean ... priced on the high side for clothes

Good to shop for fairly used items

Definitely one of the more organized stores. I will stop by again soon to check the inventory of departments I browse the most which are: lighting, tools, and electronics, because only electronics had a decent enough level to shop. Clothing was abundant, and there were a statistically significant number of 20 and 30 something females clothes shopping so take that for what its worth. Furniture was also decent in that there was enough and a variety, linens too. Anyway, not transcendent and not terrible either. Thats all I got.

Very rude donation stuff kicked out me before closing time.

Trashy and unsanitary parking lot, makes me feel unwelcome. rude staff too.....

A great place to visit.

Great finds and friendly staff. Bathroom are nice after bus ride to freshen up before thrifting.

We found so many treasures. Photo albums were on our list and we found them all at great prices. The employees are just the most informed and very friendly. We worked retail for over 40 years, thought customer service was lost not here though. Thank you so much. The store is clean and organized as well as full of treasures. Windchimes

This is by far the best goodwill I have ever been to. It is always extremely organized, clean, had a great staff and I always find fabulous womens clothes.

Nice, Clean, and the staff is very nice.

I love coming here. All staff in every department is helpful, friendly and make my experience enjoyable! Very clean store too! I highly recommend this place!

Not to busy..No discounts today. Prices seem a little high

Nice place, nice people, nice prices. Wanted to negotiate price baceuse of unusable item but wouldnt because of product age. Was understandable, have a nice day.

I like the wide variety of items. They usually have a large full section of popular CDs to choose from. Clothing can be hit or miss. If youre looking for a particular clothing item its best to call ahead to ensure they have it or can put a temporary hold on the item.

Great store. quiet easy shopping lots of good items. nice friendly staff.

Use to be a good place. Current management is insane. They are pricing things higher than ikea (brand new) in some cases. Its a goodwill man.I will say before April 2018 this was a great place to shop and browse. Right now, things are highly over priced,value village close by is much more reasonable.

Decent prices and you can find some games and anime items here! Would visit again if I’m the area but I wouldn’t go out of my way.

Just tried to donate here. The donation line of at least ten cars was not moving for at least five minutes. I got out of the car to see what was going on in the front. As I was approaching the donation site I was yelled at that there was no walkable area and I should have remained in the car (no signs telling you that). I suggested that maybe they should move a bit faster and was told that I could park my car and do their job for them. I will try to donate at a different site now but will consider just throwing away good stuff I do not need instead of coming here next time. People are giving away stuff for free and even come to you to do that. You should value that and be nice to them.

They have a. 1.72 colored tag day o. Mondays any item with that color is 1.72 $ outstanding deals bee summer cloths nice come ups

Medium Goodwill with friendly staff and good inventory. Slower turnover but you still find some really nice stuff. Great location for Kirkland Residents.

I have been a customer for 4 years and I liked the place. I came this evening and was helped by the new manager. She was rude and extremely unhelpful. I guess this was my last visit.

Always a great selection. I love how much their fashion area is growing. Clean location with easy parking.

They must have a new guy in the back room who thinks he can charge record store prices for garbage records. Its called a thrift store, mate, dont get a swell head. A lot of their prices have been escalating recently like they have a quota to meet or are trying to fend off the re-sellers (of which I am not). It takes all the fun out of thrifting. Ill be passing on this place for a while.

I dont like the shopping things kinda little corny

The associates are nice there but be aware of the supervisor Marline, she is mean!!

If you are trying to shop on a budget, you can check out this Goodwill store which was formerly an Albertsons store. This location usually carries both new and used items. I found some sections of the store are easier to navigate and find stuff than others. Usually, the new stuff is sold near the registers. You can find everything from knick-knacks to furniture to used electronics and of course clothing. While pricing is pretty competitive especially when compared to Value Village or other thrift shops, the quality varies greatly. The store also carries some jewelry and collectible items. There is plenty of parking.

Its a Yardsale in a box. Nicely laid out in the former Albertsons grocery building. Lots to choose from, but no outrageous bargains, either. Still, every once in awhile, you can score a hidden treasure....but you gotta look.

Great store to buy shoes, and magazines. I find really cool books in the back as well . great service overall.

Not much merchandise on the shelves. Lots of parking spaces.

Not bad. Located at the old Albertsons building. They did have some nice stuff here. Sometimes they have huge discounts on certain colored stickers.

I come here every Monday. Local. Fun. Close by my house. Kid friendly. People and workers are friendly. Monday are the best sales.

One of the best in the Northwest! Always find a treasure or two here! Clean and organized and friendly staff.

I love this store.

Love browsing here! Lots of good stuff. Great prices on clothes and books.

I always enjoy checking out the sporting good and pet supplies, lots to choose from!

I like the Goodwill store, even though they didnt have what I was looking for.

Not a huge selection but they had what I was looking for.

Friendly and helpful staff. The selection is very large, especially for clothing. Worth stopping into at least once.

Good store, friendly service people. clean and well kept. Im there offen.

Donations ALWAYS CLOSED

I was just getting away from some stalkers and got a sweet leather jacket! Nice.

Horrible donation experience with very rude manager being the receiver. Lots of dumped junk in the surrounding parking lot, in areas not covered by their cameras. Im surprised that this is the tenant for a nice area of Kirkland/Juanita

Open and accepting donations!