I was sent a bill for a water delivery that I never received and instead of working through the issue I was told to have the empty bottles ready for pickup on Monday because I refused to pay. Whomever was on the other end of the email was extremely quick to anger and lacked any customer service skills. This morning I got an adjusted bill that removed that September charge. Go elsewhere for your water needs, this place sounds like its over worked and under staffed. We have been trying to get an actual water delivery for over a month to our office and they keep not showing up.

One of greater Seattles best water delivery services with exceptional customer service, punctuality, and no hidden fees. My delivery guy was Kelvin Hipp, and he has always been on time and calls me right upon arrival. I have never once had an issue with their services. I would trust this company to auto-bill my credit card each month because you are in good hands. The quality of the water tastes great, and I recommend trying their alkaline water.Before using this company, I used Crystal Springs for two years and hated it. We heard about them from Costco, and their service was terrible. On top of that, we feel we billed incorrectly many times by them with hidden fees, and the delivery guys were many days late a lot of the time and we were always out of water to drink in our household. They were unresponsive many times, their phones had consistently long wait times, and their agents didnt seem to care about providing us with the best service. It appeared they didnt care about their customers so we were not a big fan of their business practises, and thats why they lost our business. Since Costco is also from the Kirkland area, I am surprised they decided to partner with Crystal Springs (by Nestle) instead of a more robust company like Purified Water To Go.

Been coming here for years for water.Great staff, amazing water!If youre on the fence, stop thinking, just do it 😄

Absolutely exceptional customer service and the best tasting water ever. As long as we live in Redmond we will remain loyal customers. Thanks Josh and team!

Great service and variety of purified, alkaline water.

Theyve been great ever since we started with them. Theyre professional, on top of it, affordable, and friendly. Glad to be able to use them and support a local, Kirkland business. Would definitely recommend!

Just picked up the Alkaline water because my friend goes here all the time and they had such great reviews! Super easy to work with and friendly, the guy there even helped me bring my water to my car! It was also pretty cheap, I only had to pay for the bottle for the first time and the alkaline water is only $1 a gallon!

Excellent service as I picked out my crock and stand, got just what I wanted and received excellent service. I highly recommend the alkaline water for quality and taste.

Ive used Purified Water To Go for several years and have always had excellent service and the water tastes fantastic. After MANY frustrating experiences with larger, national companies, I am so very happy working with a local company that takes care of their customers so well and quickly. Highly, highly recommend!

I would highly recommend Purified Water To Go to anyone looking for a great product and some of the best customer service I have ever encountered. I chose this service after investigating my options for delivery and the quality of the product offered. We have been extremely happy with both the service and high quality of the water! Josh goes beyond what one would expect to provide wonderful customer service!

After struggling for too long with other water companies Im SO happy to have Water To Go handling my water deliveries. Josh is great to work with. Deliveries are always on time, billing is a breeze and communication is easy. Id give them 10 stars if it was possible!

Josh at Purified Water To Go has been a great person to work with each time I have called him. He has worked with us in detail to craft a delivery service the truly meets our needs, even as those needs have varied. Excellent service and product. Always on time and as requested.

Great customer service, deliveries are on time and any changes are well communicated. I made the switch from a different company and I am happy I did.

Delicious water. Super friendly customer service.We get alkaline water delivered to my work and have been really enjoying it! Happy to not be using disposable bottles.

Great service, always on time, and flexible with needs/options. Wed recommend giving them a try!

This is a family run business that goes the extra mile to help keep customers happy. Josh is on top of everything and always delightful to talk to.

The rep was very friendly and helpful on the phone. It was easy, speedy! Highly recommend it.

Every-time I call, someone picks up the phone and they know exactly who I am. They will accommodate a delivery schedule that works with my usage and my limited storage space.Very impressive. After working with Crystal Springs for a number of years and wanting to pull my hair out. This local company is a breath of fresh air and a cup of cool filtered water.

These guys know their stuff and will spend 20 minutes talking about water for that $10 order. Never knew I needed them in my life until I got a water dispenser for my home.

Purchased water for my business. Transaction was quick and easy with Josh over the phone. Delivery person was also kind and courteous. Would definitely recommend to others.

They are awesome, the water is majorly delicious and I would recommend them to everyone.

I always get the Alkaline water!Alkaline water has many health benefits!BTW Josh is so very helpful and kind!

Signing up with Purified Water To Go was super easy and I received great customer service both during the set up and with the product delivery. The prices are very reasonable too!

Purified has been great to work with and their alkalinized water is delicious. Both my team and my clients have commented on the improved water taste. Highly recommend!!

After having used two other water services we finally found one that is professional, they show up at scheduled times for water drop off and they are very courteous. I am using them in 6 of our locations. Each location is happy with the service.

Best place to get good highly purified water for a good price. If you prepay $100 you get your water for $.50/Gal and thats worth the drive. Also they sell lots of water bottles, both BPA free and standard. You can also get a mailbox and send off packages here. Great place I will keep going for years.

Their water drastically improved my gut health!

Best water company out there hands down. We switched after having terrible customer service from Culligan water. They are so friendly, helpful, and very kind. Total opposite of Culligan! Thanks so much guys!

Great customer service. Very friendly staff. Highly recommend their service

We order from PWTG for our business, they are really great to work with, have great communication, are very polite and accommodating, and the best prices Ive found in the area. Great tasting quality water that I would recommend to anyone.

Great service! Always willing to fit us in for delivery so we don’t go without water.

They have done what they said they would do every time. You have to let them know if you want a delivery a week ahead, but once you know the rhythm, it works well.

Been going to water to go in Kirkland for 15 yrs. The owner is the nicest guy and very helpful. Best purified water in Washington!

The water from this place is amazing! My family and I have been going here for years, we love how crisp and refreshing it is and the people are wonderful!

They are very knowledgeable and the alkaline water is good.

Very friendly and have arrived when they say...very nice delivery gentleman and professional . Josh has provided Great service!!!

Fantastic water. They even have a high alkaline water. The service you receive is fabulous.

This is the best Water in Washington!!!

Amazing customer service and the best purified filtered water in the greater Seattle area!

Efficient and dependable. We have been Purified Water to Go in our office for 4 years.

Great service. Highly recommended

Purified Water to Go delivers great water at an amazingly low price.

Happy with the service and the pricing.

Best customer service ever.

Excellent communication and water!

Great customer Service!

Great guys and always easy to deal with

Excellent service!

Great service

Great services

Go once a week for alkaline water.