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Lee Johnson Mazda
11845 NE 85th St, Kirkland, WA 98033, United States
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Lee Johnson Mazda
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Tr
Review №1

I wanted to start by saying that I am truly amazed by the professionalism by an associate named Mitchell. He made sure to take of us throughout the whole process, I felt like he truly cared about us and making sure he found the correct fit for our new car (used). I recommend asking for Mitchell if you want to be taken care of. I was also surprised with all the Covid measures being in place and making me feel safe. Thank for the amazing purchase process!

St
Review №2

I recently had to purchase two new vehicles from Nick Roche. We had a great experience both times. We only needed one new car initially, but when that brand new car was stolen and subsequently totaled, we needed to buy THE SAME CAR ALL OVER AGAIN. Ugh, it was pretty traumatic. Nick made the second purchase just as easy as the first, and kept in mind the expense that we had incurred losing the first car (financially and emotionally). I was very grateful for his experience and help during this time.

Ho
Review №3

Horrible experience. Went in for an oil change at the Service department, and found out the Skid Plate is missing. Cost $ 170 for the parts and labor which I don’t mind (you can find parts online for $60). After 2.5 hours of waiting, they told me they need to order it and come back again the next few days?? They could have told me right after the oil change instead of me waiting there for 2.5 hours. Quite annoying so I decided not to replace it and cancel the service. Charge me for restocking fee?? Ended up spending 3 hours and $125 just for the oil change:) Will try out Seattle Mazda or Walker’s Renton Mazda next time even though it’s further away.Edit:Service manager reach out to me, attentive and friendly. Will give it another try.

St
Review №4

I went in recently looking for a car, and was greeted immediately by TIM JOHNSON who is AWESOME! I HIGHLY recommend working with him at this dealership, he helped me get into the exact car I was looking to get into, facilitated a fast and convenient car buying process for me and exceeded my expectations of any dealership Ive been to. Was a smooth and quick car buying experience with finance and management as well! Thanks to Tim and Lee Johnson team!

Mi
Review №5

The rudest dealer I have seen. Don’t waste your money here! After you pay the deposit, they will change the rate and pull your credit score multiple times without notifying you. They can even charge you more when the vehicle arrives. DONT WASTE YOUR MONEY HERE!

Am
Review №6

Great customer service! Anthony Easley helped me out so much in my search for a car. I came in not knowing what to expect and with only a vague idea of what I was looking for, and somehow Anthony was able to help me a car that hit all of my boxes. He also made the entire process very chill and comfortable, I never felt pressured to make a deal I didn’t want to. He explained a lot of the details/differences in a simple way, and the Lee Johnson dealership definitely made me feel like I was taken care of and getting a good deal. Would definitely recommend this dealership and Anthony specifically for your car search.

Du
Review №7

Very fast and easy buying process. Helped me go over all the options on my brand new vehicle! I worked with a many different dealers but Lee Johnson seemed to be the most flexible with my time. Ask for Mitchell if you are looking for a fast and hassle free car buying experience

LL
Review №8

Happy with the service. Captain was very accommodating and made the transaction easy. Would have given 5 stars if the papers I needed to sign were done a little sooner. Had to wait a little longer than expected. Besides that, definitely would recommend Lee Johnson Mazda and Captain for your car needs he got me in a car quickly and was knowledgable about the features. Thank you!

Da
Review №9

Horrible experience, waited 1:30 hours for an oil change at the Service department. They lied to my face that they are working on the car and that oil change takes 90 minutes. I finally demanded my car back and they brought it… they didn’t even started servicing after 1:30 hours. Stay away from them, absolute nightmare of customer service. Ironically, on the wall they say they aim for truly costumer satisfaction. For sure note the people that I had to deal… they have zero empathy for what happened.

Ji
Review №10

It was amazing experience buying my first car from here. Mitch made the process really easy, explained all the car features during test drive and was very quick with completing all the formalities to complete the purchase.

Na
Review №11

I had the greatest experience at Lee Johnson Mazda. I was in desperate need of a vehicle. Angelo Ovena took the time to help me find a great vehicle. The professional courtesy that I received was spot on. I work professionally with people and their businesses everyday. Not only am I giving a 5 STAR rating for my experience. I will be so happy to let all of my business colleagues who need a car, to go and visit this dealership. I have never been so grateful for the wonderful experience. Thank you Angelo and your crew at Lee Johnson Mazda.

Iz
Review №12

We were so satisfied and so happy with this company, they did their best for us. I want to thank Mitchel for helping us and being so nice, he was one of the reasons to deal with Mazda and get the car.

Ga
Review №13

I worked with Mitchell, he did an amazing job guiding me and my husband through the car purchasing. He was one of the few Russian speaking employees that we found throughout many dealerships, he did an amazing job and very happy with our purchase on the new car

Je
Review №14

I got my own first car here. Angelo was super helpful and was easy to work with. He worked with our schedule, even though it meant that he had to stay later than he probably wanted to, and he didnt pressure me into any quick buys. Kirby also helped out a lot with finding me better auto insurance than I could find on my own. Thanks guys.

Ca
Review №15

I have been coming here a long time and when my lease came up on my Mazda 6 I knew exactly where I was going again. I met Captain Broda and he made my experience easy, painless, and enjoyable. I am now in a CX-5 Signature and could not be happier. The team at Lee Johnson Mazda is always a pleasure to work with and their dedication to outstanding customer service has no equal. Thank you, Captain!

Ka
Review №16

My car is a Toyota Camry, not one of Lee Johnsons brands, but I am a devoted customer of theirs since they became the designated repair place for Saturn (my car at the time). I get in quickly, have a comfortable, safe place to wait, and get the treat of a car wash once the oil change is done. Its an excellent experience all-around.

Am
Review №17

Recently traded in my 2009 Mazda 3 for a 2021 cx5 and Tony made the experience as quick and painless as possible! I bought my first Mazda at Lee Johnson and felt totally comfortable returning for another purchase. The service department has always been honest with me and helpful. Tony was incredibly personable and took his time to answer all my questions. I didn’t feel pressured and am so happy in my new car! Thank you to Tony and the whole Lee Johnson team!

Br
Review №18

This dealership has always done a great job with customer service. The quality of work has always been up to expectation and service times are always efficient. I grew up avoiding dealerships at all costs and always going to independent mechanics, but Lee Johnson has changed my perception of dealerships and I try to accomplish all work there before seeking outside services.Scott Trail is the best service advisor I have ever worked with. He does an excellent job creating an enjoyable customer experience and provides thorough explanations of services performed and recommended. I have minimal automotive skills, but always feel confident that I am properly taking care of my vehicle with Scotts help.

Sc
Review №19

My experience with the Lee Johnson Mazda service department on 22-March was, in a word, perfect. I couldn’t have asked for better: everybody who helped me was courteous, prompt, and professional. The service department representative (Johnny) pointed out to me that the service bundle I had initially requested was not needed for my vehicle at this time, saving me a few hundred dollars. The service inspection video that was prepared for me was impressive. The fact that service loaner vehicles are available was a huge source of relief. And my vehicle was ready for pickup within 3.5 hours from the time I brought it in.All around, I was extremely satisfied and pleased with my service visit! Top Marks to Lee Johnson Mazda!

Je
Review №20

Anthony was amazing to work with, he made the entire process so easy and painless. He knew the tech of the car like the back of his hand too. You can tell he’s passionate about what he does. Definitely work with him if you have the chance, you won’t regret it!

Ma
Review №21

The service person called me by name when I approached the service counter. He thanked me for coming and asked me what service I desired. He offered me an upgrade to synthetic oil at a good price. And to top it off my care was washed and in record time. Thanks!

so
Review №22

I was helped by Captain Broda and I ended up buying a Car from this dealer. Overall everyone were friendly and very responsive.Happy with the purchase and customer service!

Na
Review №23

Outstanding customer service! We didnt end up buying the CX-5 Signature we were looking at but Tim was absolutely amazing! We will definitely recommend this dealership and Tim to all our friends!

Ma
Review №24

Love getting a video tour and explanation of whats happening with my car. Also love the ease of being able to authorize needed work online. So convenient! Every experience Ive had with Lee Johnson has been a joy. And of course thrilled to have my car back in working condition!

Su
Review №25

Bought a 2021 Mazda CX-5 with the help of Anthony Easley. Anthony was extremely knowledgeable on all the nuances of the CX-5, moved us quickly thru the paperwork and has been supportive post sale. Ask for Anthony if you are heading to Lee Johnson to check out a car.

De
Review №26

Big shout out to Michael, Mark and Jonathan! This was my first time buying a car (SOLO!) from a dealership and I can only say... WOW! Not only is their customer service superior, they were also kind and patient. Michael could sense that I was nervous from the get-go and made sure that I was in phenomenal hands - even on his days off! I ended up trading in my old vehicle for a brand new car. (Side note, I test drove the car one day, talked about financials with Mark and Michael, left and came back the next day to complete my purchase.) Throughout this whole process, no one was pushy. Im extremely happy with my car-buying experience and already recommended them to others. If you are looking for a stress-free, non-pushy car buying experience, Lee Johnson Mazda in Kirkland is the way to go!

Al
Review №27

Customer service here is top notch. Im a happy customer.

Cu
Review №28

We met Captain at Lee Johnson in Kirkland, WA. He took the time to help us understand what car options were available and what comes standard. Captain took the time to walk us through the process and helped us reach a very good price for our new CX-5. Ive heard a lot of good things about Lee Johnson, but it was Captain who made the process understandable and easy.

Mo
Review №29

Just unbelievably the best!!!! My first timeBack since Covid … Andddd I was a day too early ( I come 2 hrs travel to them for my service) … Scott & Johnny fit me in at 0800 & serviced my car & fixed the things I didnt expect!!!! I’m so thankful for their expertise & my cars runs so much better!! Thankyou!!!!

Sa
Review №30

10/10 for Angelo Ovena! It was my first time ever buying a car and he made the process super easy and smooth! Angelo is very kind, transparent, respectful, and genuine. Everyone at Lee Johnson is super helpful and nice - probably one of the best car dealership customer experience hands down. I would definitely recommend everyone to check them out when looking for a car! Customer service and deals are exceptional!

An
Review №31

I recently purchased A vehicle from Tim Johnson and had the absolute best experience. I’ve never had a horrible experience buying a car, but it’s certainly something I don’t enjoy and typically doesn’t feel great for most of the transaction. I’m not sure why this industry has such a bad reputation, but I’ve certainly experienced a lot of misconceptions or half truths being told along the way until we get to the paperwork and the truth comes out, and that never feels right to me. This was not the case with Tim, and Lee Johnson Mazda. Not only was he gracious and kind the entire time, he was so knowledgeable about every aspect of the car buying process, and made a real effort to get to know me as a person to be able to better serve me and put me in the correct vehicle for the long run. That alone was something I’d never experienced in this industry. Needless to say, I was able to purchase a car that had everything I had asked for, and even after I bought it, he took an additional 1-2 hours to educate me about the vehicle and the technology it provides. The next day, on my daughters 5th birthday, we picked up the car. When we walked in Tim had our keys in hand along with the sweetest birthday gift for my daughter- a rainbow unicorn stuffed animal and a box of cupcakes. I had already signed papers the night before, so this gesture was not something he had to do, but he did anyway. This entire experience was honest, thorough, and actually fun. Thanks so much to everyone at Mazda, and especially Tim.

Jo
Review №32

Excellent customer service. Always a pleasure to take our vehicles to Lee Johnson. We have 4 vehicles that weve purchased through Lee Johnson and have them all serviced by them. They always review what needs to be done, why it needs to be performed and always up front regarding the price. Brian Walter has been our main contact and we trust his judgement and refer folks to him and the dealership whenever possible.This dealership is most definitely a 5 star dealership.

Ad
Review №33

I recently bought a Mazda CX 30 from this dealership and it was a great experience. My salesman Captain was very knowledgeable and helpful. He patiently explained all the details and paperwork and helped me find a great deal.

He
Review №34

Great service from the quick lube gentleman when I needed an oil change and a tire repair and the young lady inside who took care of my recall headlights!(Someone please tell the older salesman who sits in the middle service area desk to wear his mask correctly over his nose. Every time I’ve seen him he’s got it barely over the nose falling off or this time it was hanging on his upper lip under his nose.In October he made a point to tell me how much he hates that we have to wear masks—I get it they are a hassle, but it’s not about you, it’s about protecting other people...)

Am
Review №35

Awesome experience. I showed up withou an appointment to replace the glass in the passenger side mirror. They took me right in, found a replacement glass and installed it right away even though he had other cars in his work bay. Truly helpful and a very pleasant experience.

Sh
Review №36

Very relaxing experience this weekend, Had been in contact with Anthony Eastley at Lee Johnson Mazda via E-Mail over the previous week and when I got there on Saturday, the car was ready and waiting, test drive went well, came back on Sunday and drove away in a new CX-5. Anthony was very helpful and everyone at the dealership was polite, friendly and professional.

Do
Review №37

Great Service and excellent experience. Brian E. (S.M.) and Ben P. (Sales) are the best.Thank you guys,

ka
Review №38

Had the worst ever experience at this dealership, the sales representative lacked a general sense of etiquette and respect for their customer.When the mess up caused by one of the sales rep was brought to the attention of the manager instead of taking the responsibility he was behaving arrogantly and rudely. Very unprofessional and ignorant sales team with absolutely no value of their customers time!Wouldn’t recommend dealing with Tony and Jimmy at all, their rudeness will make you feel unvalued and disrespected.I also some how felt the ignorance and attitude was also based on the fact that I am an Asian as the sales rep who engaged with me initially and clearly told me that he is getting back to me with numbers and inventory details went ahead and started entertaining other customer without even letting me know and left me unattended for a long time.(the other customer obviously was not Asian)

Je
Review №39

My experience as Lee Johnson Mazda was great and Captain Broda was very helpful in making sure that I had what I was looking for in my next car.

ch
Review №40

The service department does a great job. Scott Trail is always friendly and efficient. And I feel like a valued person. The work done on the car is always right the first time.

Ka
Review №41

Lacey is amazing at this location! She had the car ready for me to test drive when I got there and was so helpful. She made the process so easy and stress free! I couldn’t be happier in my new Mazda.

Ma
Review №42

Nice dealership. I have contacted and visited more than 3 dealership before purchased my Mazda 3 pre-owned car.I am glad that I found Angelo as the salesman to help me out. He is very easy to talk to and has sense of humor. More importantly he has patience with all the questions you brought up to him,and has a good attitude in solving the issues coming up along process. Would like to come back if I am still choosing Mazda as my next car.Okay experience with the finance office. It was a little bit uncomfortable while they were convincing you to get the add-on. The very last guy who seems to be manager( could not remember name) is very nice in the way of recommending extra packages and service and still be friendly after I said no.Overall, good dealership to go to. They are professional in taking care of the cars and paying attention to details. For every test drive car,they will bring to you at the front door in advance if you mentioned while contacting them( small detail but very pleasant).

Te
Review №43

Mark has worked with me on the lease of two Mazdas and has always been a pleasure to work with. Hes gotten me great deals and I trust him to be fair.

Su
Review №44

We bought a certified pre owned Kia Niro with Anthony Easley’s fine help. Dealership is solid and we highly recommend.

Ch
Review №45

The dealer ran my credit check and said Mazda could give me a financing rate at x%, so I paid the deposit and waited for the car to be delivered. Once the car was delivered, however, I was told that Mazda wanted to increase the rate to (x+1)%. When I paid the deposit I didnt expect (and wasnt told by the dealer) that the rate could change afterwards, so hope the dealers can be more transparent to their customers.What was worse a manager (wish I had asked for his name) pulled my credit history again after I left the dealership without letting me know or getting my permission in advance, when I asked for an explanation he was very rude and unprofessional.Was very disappointed with my experience here.

An
Review №46

Great service department. Manager let me know I needed less maintenance done than I expected at my current miles. Additionally, I was to get my tires rotated but was told it was unnecessary after measurements were taking. My last visit they now share a video of the mechanic taking and explaining the inspection of your vehicle and the status of each area. I really appreciate their honesty and transparency. Highly recommended.

Ma
Review №47

In the past Ive avoided dealerships for service due to combo of high prices with lack of added value, Since moving to Washington t in 2016 and finding Lee Johnson KIA, Ive ONLY used Lee Johnson for service. Very professional staff, always friendly and customer centered, NEVER try to push the up-sell, dependable, on-time, easy to work with, amazing. Ask for Jim in KIA service, I also also the Lee JohnsonQuick Lube facility for oil changes, they rock.

da
Review №48

Thanks Lacey Clay!! I was looking for a truck and contacted Lacey Clay. She sent me several options within minutes. We met for a test drive and I found my truck.It was a pleasure doing business with Lacey at Lee Johnson. I highly recommend Lacey. Thanks again. 👍🏻

Ca
Review №49

The Lee Johnson Team are high quality people with high quality standards of service! During such uncertain times, being able to trust service providers is like gold and these folks are 24k 👌 Thank you Jim for my most recent Kia auto service experience, you are a gem!

St
Review №50

Our first service experience for our Kia Soul EV was very positive. We dropped the car off late on a Friday afternoon without an appointment and they were able to squeeze the repair into their schedule so that we were able to pick up the car before closing the next day. Very impressed and very much appreciated.

Lo
Review №51

I got my new car with the help from Captain. The process was very smooth and I am very satisfied with my new car and the services. Definitely recommended.

Da
Review №52

I have been a Lee Johnson Mazda owner for 14 years. The Service team are knowledgeable, friendly, thorough and fast. Ive never once had a bad experience, nor have I ever had a mechanical issue with any of my vehicles.

De
Review №53

Had a terrible experience at Lee Johnson Mazda. We were determined to buy a car and close the deal today but changed our mind after dealing with the Rep.As a sales rep their job is to sell the car to us, he just gave us the keys without even going over the car features or asking about our requirements. We took a test drive with a spoiled mood and obviously didn’t like the car that much. And the discussion about the price was a whole new story…his behavior was prejudiced with no sense of respect .. he rather seemed amused..Won’t recommend at all !!

Kr
Review №54

Just recently moved and chose this place as my new car servicing spot. Been twice so far and never disappointed! Great customer service and easy communication. They go above and beyond, even giving my poor car a bath :D they introduced a cool new video service for when they are assessing the inside of your car, but I do wish they showed more detail in the video. Work in progress, though!

Lu
Review №55

My 2003 Mazda 6 has 70716 original miles on it. This auto has been most dependable. I entrusted its care to Lee Johnson Mazda when I arrived in Washington. I have found Lee Johnson Mazda to be honest, & dependable. I am completely satisfied with the service Lee Johnson Mazda gives.

To
Review №56

Service experience was good but they could not do a big recall job that we scheduled because they were too busy. Rescheduled, no big deal.

Ma
Review №57

It was around 45 to 50 minutes of wait but they do have a comfortable area with tables and wifi to keep an eye on work emails and continue working. They are all using face masks and following Covid-19 precautions. While I was waiting I received a nice video from the Car Service team showing some aspects of the maintenance review on my car.

An
Review №58

Nick and Logan were extremely helpful, they made my first new car purchase a breeze and were very transparent throughout the whole deal. I cannot recommend them enough!

Pe
Review №59

Well done with the video tech! I appreciate the transparency - talk about delighting your customers!

Sa
Review №60

We have all had that uncomfortable feeling when you walk into a car dealership and the sales people are rushing you to buy the car. Well Lacey Clay is quite the opposite. She makes sure you get ample time to drive the car and get a feel of the car that you are going to own for years to come. Shes also very empathetic and can tune her style to the needs of the customer. Shes responsive, respectful and overall a wonderful human being. When you walk into Lee Johnson Mazda, just ask for Lacey and be assured that you are in the best possible hands.

Sa
Review №61

Very knowledgeable representatives and a very smooth experience when purchasing a new car. Tim Johnson and Angelo Ovena were both a pleasure to work with.

Na
Review №62

Everyone was super friendly and really helped make the while experience less stressful. I’ve been to other dealerships in the past, none come close to Lee Johnson.

Do
Review №63

Purchased a car from LJM last week for my soon to be 16 YO son. Soon to be gone are the days of moonlighting as an Uber driver! Lacey, our saleswoman, was incredible. She was respectful, responsive and resourceful and got us the car we wanted. With a very busy week leading up to the Thanksgiving holiday, we literally purchased the car over text messaging and the internet - leading to the most pleasant car buying experience ever. Thank you Lacey and LJM.

Pa
Review №64

Though the sales team is genuine and nice to work with, I can’t say I have had similar experience with their service department. The review is not based on just a single incident but the general lack of etiquette and respect for a customer. The most recent experience validates this where the representative did not show any intent to clear a service scheduling confusion, neither did he apologize for his behavior when the issue was resolved (from their mistake).They desperately need to improve on their general soft skills and demeanor toward their customers.Hope this review is read by their concerned authority to enhance customer experience.

Jo
Review №65

We bought our car here and the process was straight forward and very easy. Total time in and out was under two hours. Tim Johnson our sales rep took the time to correspond in a timely manner and was more than happy to take pictures of the car we were interested in and he took time to answer all questions before even coming down. The process for our trade in went very well, we were treated fairly and we were very happy with our purchase and the entire process. Truly was fast easy and we left happy.

Mi
Review №66

There is a reason I purchased a 2nd car at Lee Johnson after 14 years with my first one with them. The service department, specifically Scott Trail, has taken amazing care of my car. He remembers my name and even though they are extremely busy, he doesnt mind answering my questions. Purchase here and get your work done as well. You wont be sorry.

Jo
Review №67

Purchased a cx-5 carbon edition around month and love the car! Angelo Ovena helped me through the whole process of purchasing a new vehicle from start to finish like a champ. He was professional, thorough, and friendly. He even drove the car to my address to save me from going back and forth. Would not have been the same great experience without my man Angelo!

Ch
Review №68

Fantastic service team. Always fast and they explain everything well.

Fa
Review №69

Lacey was very professional and helpful. And, in general, as a customer of Lee Johnson I was treated fairly. A very different experience from other car dealers that attempted to sneak in unreasonable fees in the prices they provided. Im satisfied by my purchase and I do recommend shopping at Lee Johnson.

Am
Review №70

Purchased our new Mazda from Josh Wilson who was a pleasure to work with. He was super thorough throughout the entire process and an expert on our car, showing my husband and I how to configure everything to our liking. Even after the sale he followed up to ensure we were happy with our purchase and if we had any questions. Hes very patient and responsive. Also the finance manager was great to work with too, and he was super efficient throughout the doc signing process. (cant remember the name). Thanks Josh and team!

Ho
Review №71

Service was performed quickly and correctly, and I was promptly informed when my car was ready.

Ca
Review №72

The only dealership I will buy a car from. Stop in and talk to Josh Wilson; he is the best!

Jo
Review №73

Captain Broda was very helpful in my recent purchase .

Pa
Review №74

They are always very courteous and helpful and fully describe cost breakdown.

Ge
Review №75

Great group of Service Technicians! Thats the #1 reason I keep coming back to Lee Johnson for my vehicles!! And it starts the moment I enter the front door and all the way to when I receive my auto back knowing all has been to excellence!

ma
Review №76

Awesome experience! Went for a test drive and loved it! Ask for Angelo he is amazing - listen to our needs and made it work for us ! The actual wait time on the financing was great! All the guys are very friendly and super knowledgeable. Would 100% recommend!

An
Review №77

My experience at Lee Johnson Kirkland was excellent. I worked with Angelo Ovena!!! to purchase Mazda CX30. He was wonderfully accommodating and I had a great experience working with him on this. He was knowledgeable and even shared great anecdotes about his first-hand experience with owning two of the models we were looking at. I would like to give 10/10 to Angelo for his assistance throughout the purchase. Thanks to Angelo and Lee Johnson.

Ch
Review №78

I worked with Ali and he did a great job making sure I knew everything I could have wanted to know about my new Miata. 10/10 no pressure sales experience and everything was laid out in full.

To
Review №79

Very friendly reception. Clear explanation of bill. Work done on time.

Su
Review №80

Horrible experience. I called before and booked an appointment with a sales person (Jeffrey) to test drive some mazda cars. But when I reached there, I was told that I talked with a Kia salesperson instead (he never told me that on the call even though I specifically mentioned mazda), and the owner had the audacity to say it was my fault because I didnt book an appointment, so they cant attend to me. Even the actual salesperson was right there, and he said it was partially my fault too. I didnt get any test drive, and I just left the store immediately. No one contacted me later to apologize for the mixup or reschedule. The owner was so quick to push all the blame from him to me. Strongly recommend against going here.

Ad
Review №81

Always awesome and painless experience. Lee Johnson always makes taking your vehicle for maintenance a joy.

Em
Review №82

After what seemed like a nightmare situation with my old car, Captain and Jimmy helped me figure out a better alternative. I walked out with a beautiful CX30. Captain was great to work with and was helpful every step of the way!

Ch
Review №83

I was searching for a CPO CX-5, and found what I thought was the ideal vehicle, which had all the bells and whistles I wanted. Josh Wilson stepped up and was ready to help right away. Unfortunately my timing was such that by the day we were able to test drive the vehicle, the one that I had my heart set on was already gone. That was not a problem because I knew Lee Johnson Mazda had the inventory that would work. Josh got me into my CX-5 that was actually better than the one I had originally sought for around the same price. He was fantastic throughout my experience, and I give him my highest recommendation. Thank you, Josh! I am one satisfied customer.

Ri
Review №84

The best service and parts department I have ever experienced and I have used a lot.

oc
Review №85

Mazda makes good cars. But dont lease car here. Ive leased a CX3 from 2017 for 3 years. Just returned it this on this month. When I returned it, they did some paper works and said thats it, all done. But quickly, I awarded I still need to pay the lease fee for next month, even Ive overpaid one month. I emailed Lee Johnson Mazda then they said they are Third Party and can not do anything for me. I need to call Mazda Capital service by myself. What!!!?? They even did not tell me anything about this while I returned car. So Dont lease car from this THIRD PARTY dealer.

Ga
Review №86

I recently purchased a new vehicle from Roman Polyakov at Lee Johnson Mazda, and I was impressed how Roman assisted me with several challenges I was facing.First, finding a SLIGHTLY used vehicle with low mileage for a very good price. He helped me procure a Mazda CX-5 from their loaner inventory and it was just what I was looking for.Second, he got creative to help me find a way to go from Bend, Oregon to their Kirkland dealership, not flying, but renting a car in Bend and dropping it in Kirkland. He picked me up at the rental car drop off and took me to Lee Johnsons dealership where we signed the papers and I headed back to Bend....all in one day.I would contact Roman if I needed another car, without question.

Pr
Review №87

Worked with Lacey on getting a new CX5 Mazda. She is very professional and made this process very simple for me. Highly recommend to work with her and this dealership to get your car.

Ru
Review №88

Very bad attitude. We customers don’t owe you anything dude.

Am
Review №89

Mark LoPriore was excellent!! So helpful with the whole purchasing process!

Ev
Review №90

I worked with Ben and Jimmy, his sales manager.Being that I worked in the car business prior for several years, I had certain expectations. They were great and I didnt feel pressured at all. This is my first Mazda purchase and never knew much about them at all. Been took the time for the full walk-around. I came in for a new cx-5 but very happy and maybe happier with a used one that had extremely low mileage and ended up signing for it on the day I came in just to look at it. It was one of the better deals as it was almost new with only 5k miles on it and one of the full loaded cx-5a. Theyre reasonable on price. I was upfront about my payment budget and Jimmy worked with me on it throughout.One of my better experience around the area as I had gone to 2 dealerships prior to look at other make and models.

Ca
Review №91

Customer service is always top notch..Jim in the service department is the best.

We
Review №92

We had an appointment at Car Pro’s in Renton to purchase our Kia Niro last Sunday. My husband went into their store on Friday, test drove the car, made all the arrangements. We believed I would be going in and signing the papers. When we arrived it seemed the sales person did not remember our appointment. The car was no longer available. He could not find another Niro for us to see. The price we were offered on our trade in suddenly was $4000 less. We called Lee Johnson and spoke with Zach. He had several cars for us to see. He arranged a great trade in value for our car and a much lower monthly price than Car Pro’s had offered. He treated us with respect, was direct and honest. Thank you!

At
Review №93

Great place to buy your new car. Everyone was very helpful. Roman Polyakov made every step easy all the way up until the purchase of my Mazda 3 and was straightforward with everything (which I preferred.) Definitely recommend him if you need any help with your next car. I will for sure be going back for 2nd and 3rd vehicles. A++

Al
Review №94

Brought my Mazda here for a service for the first time. Scott was super friendly and professional. I really like the video that they sent me as they inspected my car. All charges were reasonable and clear. I was in and out within 1 hour. Ill definitely come back.

Pa
Review №95

We just purchased our 2nd car in 6 months from this Lee Johnson Mazda. Nick was great. He absolutely delivers on honesty, service, and knowledge. My wife and I would recommend anyone and everyone here if we could. Nick, thank you again and we couldnt be more excited.

An
Review №96

Unplanned need for repairs resulted in exceptional Service department support, ending with new vehicle from a GREAT sales team.

Sa
Review №97

I had a great experience in a CX-5 lease! Lacey was super helpful and goes highly recommended!

Ke
Review №98

I recently bought a Mazda3 at Lee Johnson (Mazda) and I am really happy with the car. The salesperson, Angelo, was very friendly and helpful. I told him how much I wanted to spend on a car and he was able to quickly identify that the Mazda3 Touring that I eventually bought was the perfect vehicle for me. I have friends and family in the area who have also had good experiences with Lee Johnson Mazda. For anyone who is on the first stages an automobile purchase, I recommend checking out Leejohnson.com and their over 700 vehicle inventory and go from there.

Va
Review №99

Really terrible experience. We came in early for our appointment and had to wait around almost an hour. Finally our salesman Nick greeted us but he was being pulled in different directions. After 3hrs of waiting to see if we were approved they said we needed $5K down! Utterly ridiculous with a very nice $14K Chevy Silverado trade in. We said okay thanks for your help and as we left not anyone at the front door greeted us goodbye nothing. Customer service wasn’t very good.

Je
Review №100

Quick drop-in service for oil change and lube, includes a car wash and vacuuming.

Information
84 Photos
100 Comments
4.7 Rating
  • Address:11845 NE 85th St, Kirkland, WA 98033, United States
  • Site:http://leejohnsonmazda.com/
  • Phone:+1 425-947-4552
Categories
  • Auto repair shop
  • Auto parts store
  • Mazda dealer
  • Cafe
  • Oil change service
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–7PM
  • Sunday:11AM–6PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
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