Simon was an amazing low pressure professional. He was very knowledgeable about GMC vehicle and stayed on top of all my wants and needs.Kyle stepped in whenever Simon asked for assistance or support. Kyle was a very warm and welcoming individual.Andrew in finance was thorough, quick and efficient! We were in and out very quickly with all questions answered.GMC of Bellevue has earned our trust and loyalty for years to come.I will be recommending this dealership to everyone.
I 100% recommend this dealer!! Simon and GMC of Bellevue have earned my trust and respect for how they provided such professional and white glove service. Simon is a true gentleman that treated my family with care and attention to detail. From my initial inquiry to delivery of my vehicle, Simon was on top of it! He stayed in touch, was quick to respond to any questions, and ensured I was completely satisfied through the entire process. The vehicle purchase process was painless and very efficient. Simon went so far as to send me a video of my GMC Yukon Denali XL the day it arrived at the dealer. I live about an hour from the dealership so Kyle (Manager) and Simon offered to deliver the new vehicle to my house and pick up our trade-in. Having 4 kids and busy schedules, this was such a blessing for them to do. Oh and I cant forget Andrew in finance! Talk about in and out in no time... All in all this dealership impressed the heck out of me. If true professionals and top notch service is what you need, this is the place.
I had the best experience buying a car from Matt today! It was a seamless process he helped me with figuring out what the best car was for what I needed. Super friendly and made sure I was taken care of from even before I went to finalize my purchase to the time I walked out with my new car! The process was super fast and I wasn’t stuck at the dealership all day, he valued my time and made every moment count. 10 out of 10 experience, I will never buy another car unless it is from Matt in the future!
The on-site support team has been and is exceptional. They are very efficient and worked to get our vehicle’s service expedited - we were told it would take 5 hours and they had it completed in 3 hours - Thank you!Premises are clean and comfortable along with complimentary coffee, water, soda. Excellent experience!
Se Shin is awesome to work with! Very knowledgeable, great communication throughout the full process, and didnt pressure us or make us feel like we were being hustled which was greatly appreciated. Came into the car buying process with very low expectations for dealing with Sales, but I would absolutely work with Se again in the future.
In general, you may know dealers who are annoying and pressure you when you’re trying to look for your dream vehicle. I’ve also experienced that, until my wife and I worked with Matt and Bill. They are great! They are amazing dealers who show you respect and are laidback. They are willing to work with you to find what you need. Also, if you have kids, they have a very cool kids playroom. If you are looking for a vehicle, go to these guys, Matt and Bill. We appreciated working with them. Thank you guys!Hey GMC Buick Dealership, please give them credit for their good work. Thank you!
Arrived early, and was well received. Went for an oil change and they also did a tire rotation which I wasn’t expecting for free. And like in the old days, they offered a compliments car wash! Of course I accepted the car wash, but didn’t know it was being done by hand. (They missed a few spots on my full sized Denali,😂😂). All in all it was a great experience. I was able to walk for some exercise while they took care of the Denali. they called me when it was ready. Great service and value for the money.
First time at dealership and everything was better than expected. Staff was attentive and came to me both at start and finish. Cleaning up my car was a nice final touch. The waiting room was clean and easy to enjoy. Thanks!
My time at Chevrolet of Bellevue was hands down the best car buying experience of my life. Everyone was polite and helpful. They made the time spent there fun and enjoyable.Jaqueline and Shelby specifically were fantastic. They are not only great at what they do, they are amazing people as well.I will recommend anyone looking for a vehicle to stop by and check out what they have to offer.Thank you all so much!!
Had a great experience working with Alex McGuire who had been sending me a number of C8 Corvettes over the past several months. One finally arrived which is exactly what I was looking for and I purchased it off the truck. Alex was professional, persistent to help and very easy to work with.In addition, Miguel at the dealership was very knowledgeable to the Corvette and could easily explain the specific features to me.
My experience with your service department has been great. My experience with GMC has been horrible. I have to bring my brand blew Sierra AT4 in for a problem every 2000 miles. You have fixed each problem as fast as you can but I honestly hope not to see you anytime soon because that means that I havent had a problem in a while.
I was impressed with the service and salesman and with financial service and managers, will definitely come back again to this store to purchase next truck.
Friendly and motivated staff. Se, Jazmyne, and other members of the deal team were dedicated to finding a solution for me. The team negotiated fairly and respectfully. I would absolutely buy my next car from this dealership.
Eric (and Ed) and his Team absolutely are hands down the best around!Sure a dealership does cost a little more, but these writers and techs are more than justifiably well worth it!I truly consider doing business with Chevrolet of Bellevues Service Department an excellent value!I do!I will and do HIGHLY recommend them to any and all!I am a repeat customer due to this establishments professionalism and even more-so due to their PROVEN level of integrity!THANK YOU again gentlemen!John
When it comes to old fashioned customer service, and going the extra mile this is THE dealership that goes above and beyond that standard. They offer the type of customer service my grandfather said existed in his day and was far and few these days. I had the absolute pleasure of working with Shelby and Galen. These two individuals were wonderful and helpful with my situation, they went above and beyond any expectation Ive ever had for a car dealership. Galen asked me question on what I was comfortable price wise, and what I wanted to be driving. I wasnt optimistic of the chances of success as I had fallen short at other dealerships, but Galen and his amazing team at Buick GMC of Bellevue pulled off this feat as if no big deal. I was astonished at the level of dedication the whole staff puts in to make sure the customer feels as comfortable as possible, there was no attempting to sway me to a different vehicle just to make a sale. They ensured that the sale they made ensured the customers happiness was at the core of that sale. (In which Shelby was a fountain of information on everything related to buying cars. There were many many many things that she educated my wife and I on when it comes to the nitty gritty of car sales and buying, which I am grateful for as purchasing vehicles is quite the dive sometimes). Even when some issues occurred after the sale (which the staff stayed late to work with me, which is absolutely phenomenal and well above the highest expectation.) Galen and his colleges put the issues at the front most urgency and did everything within their powers to once again make sure I was taken care of. I can not give enough praise for the level of professionalism, and customer service I experienced at Buick GMC of Bellevue. I will more then happily tell people of the type of care this dealership has for its customers and the above and beyond services they posses!!! 10/10
Every step of this process was painful. First they tried to charge me $18,000 for a blackout package that cost $2000. I talked them down to $6500. They tried to upsell me on another package to $1995 and when I wouldn’t get it they tried to tell me this is the only car in the area, which it was, and they can’t sell it unless I buy that. I spend 2 days battling with them. Once I got the car it had scratches as well as the blackout package was not what they said it would be. It was done poorly and even after they claimed to fix it it still has major issues which they refuse to fix. I was going back and forth with the sales people about how unethical this all was and it was terrible. The service would push everything off onto the salesman when they refused to fix issues. This place is the worst case of sleazy car salesman possible.
Franklin my sales guy was very friendly and was informed about the vehicle.Steve the Sales manager made me feel like part of the GMC family. I really appreciated it.The general manager David he also was great to work with, he was a real genuine person to work with. David was the reason I came back to GMC. A year ago we had a great conversation about the value of my old Denali.The facility was clean and had a very friendly atmosphere.I will be back for my next Denali when Im ready.I will also tell refer people to GMCThanks,
My service request was specifically to fix my front camera. After the inspection, I was told that the part was not available and there was no timeline for receiving the part. Hence, my car could not possibly be fixed.If I would have known the part was not available, I would not have brought the car in for service. Why would I bring the car in for something that you have no timeline to be able to fix? What exactly are you servicing if you have no possible way to rectify the problem? I didnt need a diagnosis (the service light already indicated the failure) so Im honestly not sure what I paid for here.This was my first experience with any Chevrolet dealer. Based on my experience, I expect it to also be my last.
Exceptional service. Always on time and fully explain what needs done and why.
Kyle was absolutely awesome and so incredibly patient with us on one of the absolute hottest days in the Northwest.He listened to our horror story from our car purchase just 10 months prior. He was empathetic and understanding of the anxiety we had on buying a car again.He was not feeding standard salesman lingo, he actually wanted to make sure we got everything we wanted and must of all a reliable and safe vehicle.The process from point of decision to signing sales agreement was smooth and moved and a steady pace. Loved not spending ALL day at the dealership .I would highly recommend Kyle and the entire staff at Chevrolet, GMC, Buick of Bellevue to everyone.We are loving our GMC Terrain!!Thank you Kyle!!!
Fantastic dealership and overall Experience! I was so impressed by them, that I bought two cars from them in a matter of days! The sales managers and Haley were awesome to work with, and I highly recommend visiting them if anyone is in the market for a new luxury vehicle with great factory incentives! My family couldnt be any happier!!!
The atmosphere was beautiful, calm, and professional. Service manager Jim Watson was his usual kind, reassuring, energetic self. The lobby was spacious and well arranged for customer comfort and convenience. The automobile service reached completion sooner than I expected, and included a complimentary exterior wash.
Was greeted immediately and treated with respect. They took my car into the shop and had it repaired quickly. An overall great experience, Ill definitely take my vehicles to their shop again. Great overall experience.
Inquired about a type of vehicle and asked if they were selling at or near msrp. I was told the only way I could get a price like that is if I had a trade or financing... that has nothing to do with the value of the truck Im trying to buy. The only reason you would ask me about trade and finance is because you want to play the deal structure dance and try to rip me off. Sounds like a shady place to buy a car. Stay away. 0 stars Kyle.
Ask for Simon! He made us feel very comfortable from the initial call. He took our wants and needs very seriously, unlike other salesmen we came across in the area. He was very professional through the entire deal, never discouraged us or was ever too pushy, which we appreciated a whole lot.We also appreciate the level of respect and PATIENCE from Simon and Rick at finance who answered all of our questions.We love our new truck and feel good about the whole experience! Highly recommend!
Nice, clean, and professional service. I was impressed
John (manager) worked with us to make a deal that fit into our budget. We had to leave for a soccer game in another city, in eastern Washington and he continued to work with us on our drive. Ian (salesman) answered all our questions and even hung out with my son the next day when we went back over to sign. It was a smooth transaction. Everyone we worked with was professional and kind. Great dealership to work with!
This was the best experience I’ve had at a dealership! I drove from Spokane, WA to Bellevue for my car and Galen made the process super easy. He had everything taken care of and ready to go when we got there. My fiancé and I felt like we were hanging out with a friend the whole time instead of in a stuffy dealership. Galen was very personable and I recommend him to anyone who wants a smooth transaction! They took my trade-in without giving me a hard time and I was out of there within an hour and a happy driver of a new car back to Spokane! Thanks again guys!
They were extremely friendly. I wanted my car serviced (oil change, etc.), all of which was done in an excellent manner. They also gave my car a complimentary wash. Their new facilities are just beautifull
Working with Kyle at the dealership last week, we were able to purchase and drive our brand new GMC Terrain home in a few short hours. Kyle understood and used his deep product knowledge to address all of our questions about the vehicle. No pressure. He made the process easy. The finance manager quickly but thoroughly explained the paperwork. This is a dealership who doesn’t only want to simply sell cars; they want to build a strong customer base for the future. We give Kyle and his colleagues 5 stars - and recommend that folks stop by and see what they have to offer.
The whole experience is awesome, smooth and satisfying. Would definitely recommend my friends to come for new cars.
Service is great until they screw up and then they wont stand behind their work. I was in town from CA with my car and my battery died, They replaced it, but the new battery started leaking battery acid a couple of months later. In the Acadia, the battery is not in the engine compartment, its in the floorboards, so when my wife saw a leak in the driveway, she thought it was oil. Taking it to my local mechanic, I find out that its the battery leaking and theres acid coming from the Battery box. Called the GMC dealer that did the original work, and their only response is Call GMC. If you want good service, go somewhere else. These guys could care less.
We worked with Bill Olson and he was amazing at helping us find the right car! He went through the whole car with us and answered all of your questions. They were the only dealership that took care of us and wanted to do a deal. The finance guy Andrew was also amazing and easy to work with same with Steve the sales manager
David Bender and Salesmen Bill did a fantastic job helping with this purchase. Simple no pressure process!
This dealership completely changed my feelings about working with car dealerships. Although I never met Galen, he was my first point of contact and from that moment I had a good feeling about this place. My next contact, Matt was nothing short of amazing. Communicative, available and honest. I couldn’t have felt more comfortable. I had my 7 & 9 year old grandkids with me during both of my visits and everyone in the dealership made sure they were comfortable and safe. He even drove my old car home to West Seattle for me since I didn’t have a second driver so I could have my new (to me) car ASAP. Also kudos to Andrew who made borrowing money easy, painless amd quick. This place is great….
Everyone from the sales team to finance department to the detail team provided a welcoming and pleasant experience. I look forward to future purchases.
Tim Thomson and team were fantastic to work with throughout the entire process. Wouldn’t hesitate to recommend this dealership to family and friends. Thank you!!
The new location of the dealership is great. Everything looked updated. The staff was great. My salesman, Kyle, was very knowledgeable on the vehicle I purchase. He originally said that his knowledge was more geared to GMC however I answered all my questions I had about the Trail Boss. Highly recommend shopping here if they have the vehicle you are looking for. I did was not rushed nor forced to discuss terms or prices everything was done at the pace I was wanted. Great job Buick GMC of Kirkland.
Staff were more than helpful and very accommodating. Overall wonderful experience.
So very friendly. Eric was the best! He kept me in the loop of the progress and expected timeline. And I got my choice of loaner cars! Also the service area was very clean and professional! I felt like a celebrity when I pulled in. 5 star service!!!
Pleasant and no pressure. Tim is patient and knowledgeable. I had a good experience and would recommend anyone consider them.
ALL STAR SERVICE as usual. Service Advisors are courteous, knowledgeable, and empathetic. New Location is very nice. Only down side is the slight increase in Service Costs.
Guys were great, got the truck back to me before they said they could, had it all washed and ready to go. Thanks guys.
We had a wonderful experience at GMC of Bellevue! Tim really went to bar for us, getting us exactly what we wanted. And everyone we conversed with there was very welcoming.
Every time I have come to this location, I’ve been treated politely and respectfully. I’ve gone through three other Chevrolet dealerships, including the one where I purchased my vehicle, and have been extremely dissatisfied with them all. I will gladly make the trip to Bellevue every time.
We first found the car we wanted online. The internet sales agent was very responsive and helpful. They were able to accommodate an appointment since we were traveling from an hour away. The process at the dealership for appraising my trade-in and financing the new car both went very smoothly. The entire time the team was very helpful and professional.
Joel was our salesman and we had the best experience! Joel was very nice, answered all of our questions and truly helped us get the best deal possible. He was upfront and honest about what was and wasn’t possible and fought to get us what we asked for. Over all a great experience and we LOVE our truck!
I have been looking for a couple of months a DenaliHD 2021 until I contact Joe and thanks to him I finally have it.He was so helpful and I like to work with him. I was out of town and he did everything he could to help me despite the distance.When I come back I went to pick up my truck and he was so friendly he show me all the truck features. It was a great experience. Definitely I will contact Joe again for future purchases.
Ask for Kyle Airs, he is by far the best! I had such a great experience buying a car from Buick GMC. Kyle is so personable and professional. He made me feel like I was a person not just another sale. In fact all the employees there were amazing!!! The buying of the car was very smooth, and Sasha, the F&I Manager, was very knowledgeable. I would highly recommend this dealership!!If you are thinking of buying a car, go see Kyle!! You wont regret it!!!
The sales reps were very welcoming and respectful. I brought my two kids with me who are 5 and 7 and the reps made sure that we were comfortable and that my kids were entertained during the visit. I was not pressured in any way and it was easy to come to a purchase agreement with the dealership. I would definitely recommend this dealership to everyone. It was the best purchase experience I have ever had by far.
Matt at Bellevue GMC was exceedingly helpful to work with. He took the time to show me all the cars I wanted to see and made sure I had all the information necessary to make the right choice. Additionally, Matt was very attentive via email, phone, and text throughout the whole process.
Great to speak with GSM David Bender and parts / service dept were exceptional in taking care of my needs for the Buick Regal Sportback. The NEW world class facility is awesome.Looking forward to purchasing a Cadillac for my wife within the next year at this dealer.
Simon from Buick GMC of Kirkland did an amazing job helping me with my first car buying experience. I never felt pressured or rushed to make a decision. He worked with me and my father for a day and a half to ensure I was getting a fair price for a beautiful car. I would definitely recommend Simon from Buick GMC to family and friends!
Clean new facility. Helpful staff.
The staff was efficient and friendly, with excellent communication before and through the appointment. They even made my car shining clean--a real treat! Could not be happier with the process.
Great working with Sabin, T, and John. They made the process quick and painless. We brought our two kids, and its never fun buying a vehicle with them in the waiting room, but we were in and out! Would definitely look to work with them in the future.
I just bought a new ‘21 Sierra 2500HD Denali and my overall experience was good. The GM David and my sales rep Haley are very pleasant to work with.This is my second GM truck I’ve purchased from them. A few years ago I bought a brand new 2018 Sierra 1500 Denali when they were at Kirkland. I was very tempted to get the new Ram 2500 Limited this time around but I couldn’t steer away from the Denali. And since I’ve had a very pleasant experience last time, I figured I’ll get another truck from them.The only reason I gave them 4 out of 5 star is because I wish they were upfront about pricing. As many people should know by now, the CHIP shortage is affecting vehicle prices upwards and they didn’t tell me until we finally talked numbers.
I was in there for an oil change, and they took care of this for me in a timely manner. But last time I was in for an oil change I showed them paint peeling off my front grill. They took pictures and said they would send them to GM. I have never received a response on this.
Sales staff are nice, though not the most knowledgeable about mechanical components of the vehicles theyre selling. My guy couldnt tell me jack about the pickup I ended up buying. Its been several weeks Im still waiting on them to supply an owners manual for the truck. The dealership failed to make sure that a proper tire change kit was equipped on the vehicle. No jack was included, and the rods you use to remove the rear-mounted spare tire dont even fit the vehicle. So here I am with a flat tire and no way to access and mount the spare tire, and am subsequently missing work. Thanks, guys.
Everyone was very courteous and explained all that needed to be done upfront. The service I needed took a few hours, but I was given an estimate on time from the beginning and was kept up-to-date periodically; I was offered a temp vehicle, but I had brought some work to do just in case so I sat in their waiting area. Not only did it end up taking less time than expected, the service cost also ended up being less than expected as well.A family member recommended this place to me, and Im happy they did. Ive been taken advantage of at other auto repair places before in the past, but that was never the case here, and I never felt as if I was being spoken down to. Which was such a huge relief for me.
Thank you Micah. Good luck with your new career.
Jazmyne was great! Responsive and helpful w/o being pushy at all. My Bolt was ready right on time, super shiny and fully charged and she even caught an error the finance person almost made! A super experience, hire more people like her!!!
Tee, Miguel, Diego, and Monica were my team. Ordered a truck, it got delivered, and I purchased it. With all their help, it was a success. Im currently enjoying my new Chevy!!!! Thanks Bellvue Chevrolet!
Clean, attentive and fast service. My appointment was at 13:30 Hrs. and I went earlier, delivered the vehicle and by 13:30 Hrs. the vehicle was already at home fully serviced.
I was really cared for when buying my new vehicle. The customer service was excellent. They didn’t pressure me into buying something I didn’t want to buy. Steve sold me a 2021 Blazer and he was very kind and attentive to my needs. He sat down with me and got to know me as a person.
I knew I wanted a Buick Encore but wasn’t sure what packages or color I wanted. Went to Buick GMC of Kirkland and couldn’t be happier with my new car and the great service I received from salesman, Galen McKay. He was personable, knowledgeable and actually listened to me. He helped me narrow down the choices to the perfect one for me. Couldn’t be happier with my choice of the chili red metallic Encore. I highly recommend Buick GMC of Kirkland. Ask for Galen.
Scheduled oil change appointment 2 weeks prior coming in. Pulled in 3 minutes befor. Was told to leave a truck with tham because they did not have any body avaliable to work on it. Was not able to leave my truck . Looking for some one else to service my truck. What a waste of time.
I already own a GMC Acadia Denali and was looking for another. On this website I saw that a low-mileage, lease-return vehicle of the exact color and configuration I desired had just become available. I called the dealership and spoke with Matt Zenon. He was very gracious and polite, and informed me the car was still on the lot. My wife and I drove to the dealership which was in a beautiful new building and we met with Matt, who gave me a very thorough run-down on the details of the car. Of course, he offered me the option drive the car, which I did. What marveled me was the fact that, despite typical characterizations of auto dealerships, I found that Matt and his team openly willing to work cooperatively to sell the vehicle. At no time did I ever feel pressured, badgered, or induced to make the purchase or to acquire any of a number of additional options. All such additional purchases were thoroughly explained to me, and I chose what I wanted, and they respectfully accepted my decision without any pushback or resistance. I have been involved in numerous business negotiations in the past, but this began and ended as a win-win scenario, and I was highly surprised and pleased with that. I ended up purchasing the vehicle. I also enjoyed my interaction with the Finance Manager, Mehrgon, as well. Both of these men are true professionals and truly understand the meaning and practice of great customer service.
First time in for service with our newly purchased used 2017 Buick Encore. They have a great maintenance package to start out, with complimentary car wash! Not that much more money than going to a fast service place, and they know all about Buicks, so they are able to get parts if needed. Very friendly, knowledgeable, and were finished right when they said they would be. Also let me know when to come in for the next service. Can’t wait to come back when they’re in their new location!
Great service by T and all the staff for their assistance through the sales process. Appreciate it and why I am a return customer!
Haley was my salesperson and she, and the service at this dealer, are extraordinary. Haley chatted with me by phone for a couple days about trade in value of our car and negotiating on price for the Yukon I was wanting. When we came to a mostly mutual agreement, we agreed on a time I would come on the next day. When I came in she was immediately friendly and helpful. After test drive I was sold. From leaving my house, to returning home, it was about 2 and half hours. Anyone who has been to multiple dealerships knows that this is recording breaking. I was so very happy with how quickly Haley handled everything, and how fast the gentleman in finance was. All in all they have earned a customer for life.
The buying experience was the best I have ever had. Kyle the salesman and Andrew in finance made the process easy and fun.
I had a very bad experience, I wanted to buy a truck and they wanted to give me the 8.9apr being that my credit score is above 700 points that because I have no purchases, now assuming that I bought it at 8.9 the truck had the price of 47,000 already with Taxes included the payment would be $ 859, at 72 months, it would cost me 60,000. With that interest the payments would be $ 707 but they wanted to take more from me.
My brother and I came to look at specific cars I found online through BECU. They honored the price online and negotiating for other items was nice. It was a really great experience from the beginning to the end
I came into Buick/GMC for a new Yukon and I am so happy with the attentive customer service I received from Matt Zenon. He was so helpful, communicative, and knowledgable during the whole process and patiently answered all of my questions.
Kyle & Dan were awesome! We have purchased 5+ vehicles from here in the last 5 years and every time we have a great experience. We knew what we wanted and they had the truck ready and waiting for us. They gave us a deal and signing the papers was easy and less then 30 minutes! Would recommend and we are looking forward to the new building and location!
To say we shopped around first is an understatement. Months of research, and this was by far the best decision we ever made! Kyle was the best to work with and the whole team did everything they could to get us exactly where we wanted and needed to be. Into our dream truck. Two months later and we’re still just over the moon. Having spent my whole life in the automotive industry, I mean it way I say, I’m blown away with the staff here. Thank you!
This place is really nice! Hailey and Shelby are wonderful! Highly recommend 😊
Transaction was great and the experience was better than ever. Isaac did a great job and I would definitely buy from him again!
I worked with Dan Nadat and Steve Mccaw when purchasing a used vehicle. The entire process was easy and I was in/out in less than 2hrs. Straight forward, no games, quick paperwork, presell thru post close follow-ups were responsive to answer my questions. Great experience!!
Had a lube, oil, & filter appt at 8am on 10 July. Was told it would take 90 Minutes. When I arrived I was told my truck needed 2 software updates and the appt would take a little longer. I went back to service about 10:20 to get an update but the service writer I needed to see wasnt availble. He found me about 11am and said it was taking longer than expected. I was finally able to leave at noon. By this time traffic was horrible and took even longer to get home. My time is very like yours and feel that i should be payed for my lost time. 100.00 seems fair.David krones
I just purchased a new Buick Encore GX and had a great experience all the way around. After filling out a general form online I was bombarded by emails from different dealerships in the area. Kyle Aird from Bellevue Buick was especially invested in finding out the particulars of what I wanted at a price I could afford.I then went out to the dealership, talked with Kyle in person, and took one of the cars out for a test drive. Since the car was a little more than I wanted to spend, he showed me a number of other cars, and really listened to what I liked or didn’t like about each one. I came back a week later with a trade-in, for which they gave me a very fair deal. I wasn’t trying to play hard all, but Kyle really did work hard to meet my needs. He’s just an all around great guy, and I‘ll happily go back to him to buy my next car.Yes
Bill Olsen went above and beyond to help me buy my dream truck......including picking me up at the airport when I flew in from out of state.Thanks Bill!
Easy and professional. Well done!
For at least 20 years Chevrolet of Bellevue is consistently the best.
Taking care of a factory warranty issue, with good customer service
Leased a new Buick Encore GX with Simon M. in Sales at Buick Kirkland/Bellevue. I highly recommend asking for him if youre getting a car. From the moment of introduction he was extremely kind and efficient and an absolutely pleasure to get acquainted with and work with. Earned my loyalty even when I wasnt able to get the car at that moment, told him I would be back in a couple months when ready and did so, went right back to him to close the deal. Great employee wish the car buying experience was more like this with gents like him.
This outfit does not honor its own advertised or listed prices on current inventory. They inflate the price by coming up with ridiculous names to justify the increase. For example for a new Yukon XL Denali, the 12 K surcharge is called the “Bellevue package”. It includes oil change, a rental or a loaner car while your new sub is in service. Wow. Basically, if you live in Bellevue or buy form their Bellevue dealership you will pay a Bellevue privilege penalty fee. I am sure soon they will start selling air in the tires for 1K per tire.
Tried to sell me a Yukon 16k over msrp... also offered me 12k less for my car. Went to a different dealership same day and bought what I wanted and got the trade in value I deserved!
Jim and the team are always people I see in there. Jim is always transparent, upfront, and accurate with his estimations. He always asks if I have any questions, or how my experience with my GMC has been.I have been working from another state due to some family stuff, and always plan to get my GMC serviced while I am visiting home because I know that I will be taken care of.
I had a very good experience with GMC of Bellevue . Franklyn / one of the reps sales man, is a patient and very communicative . He is a people’s type of Man. He did his very best to give me best costumer comfort and service . He won’t buy you a car but he will make sure you’ll get a good deal :))
I didnt have an appointment. Needed someone to look at my windshield wiper to see if arm was broken or just needed blades. They came right out, quickly diagnosed, and replaced the wipers in 5 minutes. They were so friendly and helpful!
Very efficient. Jacque and Tee were great.
Erik was amazing he helped me to make the repair process be so easy. He is a very kind man and you are so lucky to have him on your staff.
Market adjustment was way too high with everything going on, but everyone at the dealership was extremely helpful and they are the only reason I walked away with a vehicle. I personally want thanked the finance officer for giving me a great deal because I’m a veteran.
Joel made this by buying process by far the easiest one for buying my GMC Serria 3500 AT4. Definitely will be back in the future when it’s time to buy our next vehicle.
Everyone was very pleasant and helpful.
Good price on oil change and I was in and out quickly
Avoid at all costs. Spent over a day talking back and forth with Ivan here only to have someone named Dan call me and let me know that they are asking 13k over MSRP for the truck Ivan and I were talking about. Ivan had never said a thing about this for the day and a half we were discussing the details about truck they had listed for MSRP on their website and the details about my potential trade. Shady and disappointing. Definitely will not be supporting Bellevue GMC.
I went into Buick GMC of Kirkland to ask if I can film cars for my small YouTube channel “Justauto Channel” and my experience is mind blowing. I met with Tim who told that I can and from that point on all the staff were amazing. The environment is friendly and I felt very welcome because of the attitude of the employees here. I will be returning and hope to buy a car from this dealership someday. They are supporting my passion and for that I say you guys are some of the best in the automotive business. First impression matters a lot and you guys at this Buick, GMC dealership Kirkland understands that. Thank you to Tim and everyone at this dealership.