I dont feel good about changing the rating of my previous service experience from five stars to one. However, let it be a warning for others. Unfortunately I see a pattern of performing unauthorized work to Jack up the price.During my previous visit five months ago I wanted my snow tires to be replaced with the tires that I used for less than a year. Upon leaving I asked about my snow tires and I was told that they were moved from front to back. Who needs snow tires in summer? They also got rid of my old tires that I wanted to use. Okay, I said the service made a mistake and I bought new set of tires.A few days ago I went for a state inspection only. After waiting for over 3 hours Mark told me that everything is fine only rear brake pads are getting thinner but are still in working condition.I asked Mark to check the latch on the hood and wash my car. An hour later I found out that the breaks were replaced and the latch wasnt cleaned and lubricated as promised and the car wasnt washed either.If they require written authorization for a $21 inspection why no formal authorization for a much bigger job?

Lost my one and only key to my Honda ..Made me a key with remote ..a bit pricey yet works great no problems..

We recently leased 2 cars from Lia thanks to Dennis. We walked in looking to lease a CRV and left with an insight and a 2022 civic. Dennis was great! He wasn’t pushy and was very patient with us. Looking forward to dealing with Lia Honda in 3 years.

My step daughter just recently purchased a new CR -V Hybrid, she was hesitant because she had a Fit for 10yrs and she was so used to a small practical car...but she was in a rather desperate situation since her car was flooded out in Newark after a retuning from vacation. What an ordeal 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️ But it was time for a new dependable vehicle Im so happy she chose a Honda. Though it has every bell and wishtle, I Know this car will keep her safe, comfortable,warm in winter and get her to travel long distances with ease!!! Staff excellent and knowledgeable and I believe they steered her in an excellent decision!!!! I must give them a big thumbs up on taking very good care of her!! 👍👍

My vehicle needed maintenance so I called for an appointment. New lights on the dashboard make me nervous. Susan Kelly is just wonderful. She explained the work needed, the reason for and the cost of; in such a calm, knowledgeable, professional manner that I was reassured I had chosen the right business. Talk to Susan Kelly about any concerns you have regarding your vehicle and she will give you a game plan and help alleviate your concerns.

Buying a car as a single woman was so much easier than I had expected. Shane Masterson was able to quickly and accurately answer all of my questions which led to me finding the right vehicle in a shorter time than I expected. I highly recommend Shane at Lia Honda for a really smooth car buying experience. 🙂

My wife and I recently brought a Honda HR-V LX at Lia Honda of Kingston and the experience was gratifying. Our assistant Dennis Crowley was polite, informative, and and overall pleasure to have in helping us pick the right vehicle. I recommend anyone to give Lia Honda of Kingston a try in looking for their automobile.

As someone who has worked in and around cars most of my life I take my car to a dealership often for regular Maintenance because the people see these types of cars often and generally know what to look for. Recently I came in for an oil change and tire pressure issue the service dept recommended tires. A multipoint was never spoken about but I assumed was done on the vehicle because they told me it was. It’s a couple thousand miles later and my brakes are grinding. If I had been told then we could have replaced the pads now I need rotors and pads along with more labor. I called and spoke to an advisor was told I would be responded to by a manager 2 days goes by nothing. I go on Fb messenger to Lia and told I’ll be contacted by a manager and nothing. This is very disappointing .

The service department at Lia Honda is excellent. The staff is friendly and accommodating. I have had the pleasure of dealing with Robert Munson on my last couple of visits. He is very knowledgeable, patiently answers my questions and keeps me updated while I am waiting. I couldnt ask for more.

Ive done business with these people since 2012 and have leased or purchased 5 cars. My experience with the last lease, a 2018 Civic, was a horror. The car was ok. But they called me to turn the car in early. That turned into a fiasco and we never made the deal. I read an e-mail from their service today that said +Honda Monitors your driving. I was surprised to hear that. I looked for customer service # it was a fiasco finding that. I finally got a general inquiries # that got me to an actual person at that #. She was pleasant, Asked me a bunch of irrelevant questions about my question, put me on hold for 15mins. She did come back, but couldnt really answer my question and was advised to call my dealer Cut to the chase. A sales person, Shane, told me Honda doesnt monitor your driving. They monitor times between service. Silly me. I thought Honda could tell me where I went last week. In my opinion they need to word that better. Take it for what its worth.

Jared Stoutenburg made having car trouble a pleasant experience. He was knowledgeable and comforting. He made sure that I was safe in my vehicle while waiting for parts to arrive. He was efficient in contacting me and keeping me updated. Jared made the whole experience very easy! I appreciated that.

I bought My 2021 Accord today after trading in My 2018 Pilot . This is the second Car I have bought from Them. No hassle, informative and Stress free purchase. Excellent Sales from John Martino. Finance Dept worked with Me and explained all My Questions. After You purchase from Them, Their Service is Super friendly and reasonable ! Very Happy in Every way!

Came in saw a beautiful car and there i was no longer in for service but for a trade. My salesperson Nicole Leader was great to deal with. No hard pressure just negotiating. Drove away a happy customer.

The experience I’ve had at the service department at Lia Honda of Kingston has been fantastic. When i started having problems with my 2008 Honda accord after i bought it from another dealer, i decided it was my best bet to go to a Honda dealer. Jared Stoutenburg explained and showed me the problems happening in my vehicle which overall made me understand how my car works a lot more. He has helped me throughout every single repair I’ve dealt with and i couldn’t be more thankful. I trust Lia with my car and the fact that they will listen to any of my concerns about the vehicle and look into them is really spectacular and not something that is common at other repair shops. I felt hopeless when my car started showing issues but in present day my car runs like a new car and it’s all thanks to Jared and everyone who has assisted me at Lia Honda of Kingston.

We purchased a New 2021 Honda CR-V from Lia Honda in Kingston NY. Our sales person Nicole Leader was great! She knows her product line and she answered our many questions with patience and professionalism. If you are in the market for a new or used Honda in Kingston, NY be sure you ask for Nicole! Thank you Nicole

John Martino sales person at Lia Honda of Kingston was great to deal with. He took his time showing me the vehicle and insisting on a test drive. He did a great walk-a-round showing me the features of the Honda Ridgeline. He was willing o top other offers for my trade and saved me money. It was worth the 1 hour and 15 minute drive.

The customer service at the Honda dealership in Kingston NY was great thanks to Mark Wertheim. He was personable, listened to me and was not pushy. It was a pleasure to deal with the service dept.Lee G.

Susan Kelly was very helpful and caring when I took my car in for service pertaining to a recall notice. Starting from stepping out of the service dept door to guide me into the the building because I did not know that I was supposed to just pull up to the doors that would rise to allow me to drive in. She was professional, explained everything to me, showed me where I could sit and wait and came and told me when my car was finished.I was so pleased with the experience that I made an appointment for a much need brake job that she advised me of. Thank you Susan Kelly!

Darian was most helpful in getting my car needs met. Super excited about my new accord.

Sold us a car, took our money and have failed repeatedly to provide registration. Nicole responds obnoxiously and indifferently to our (quite unnecessarily) patient requests to have this addressed. We have a car sitting in our driveway we cannot legally drive. Thoroughly discourage anyone from purchasing from this dealer location. Save yourself the headache and go elsewhere.UPDATE: Response below but weve had no outreach or response, despite reaching out yet again. Would reiterate that this dealership has no interest in helping do the responsible thing once they have $s in hand. Disappointing.

Great experience at Lia Honda of Kingston. Darian McCargo-Johnson was a wonderful sales consultant and was extremely helpful throughout the entire process. Thank you again Darian for everything. Highly Recommend. Best, Tracy DiViesti

We visited Lia Honda of Kingston this week and ended up trading in our 2006 Honda CRV for a 2019 CRV ..Our salesperson Mac Kilmer was easy to deal with, respectful of us and our concerns and questions and helpful in all aspects of this negotiation and purchase .. The Sales manager Curtis listened to our concerns and was more than fair in working out a deal that addressed our needs .. was a pleasant experience ..not stressful and look forward to relationship with this ddealership in the future for our needs ..Thankyou Mac and and Curtis

Very impressed. Knowledgeable and friendly. My service advisor Rob Munson was a pro . He solved my problem quickly and efficiently.

Thanks to Robert Munson my visit to Lia Honda was excellent. Everything was done efficiently and as I was advised it would be. It is always nice to have a pleasant experience with a vendor.

First time to bring my car at Lia Honda. Was glad that I brought it there as they were so accomodating, helpful, respectful and listened to all your needs, especially Jared Stoutenburg, who assisted with all my car needs. Mike, the shuttle driver was also very nice! Never treated this well at a honda service center! Highly recommend!!! And oh, I love that they washed my car too!

Very thorough and clear explanation on recommended services and repairs.

Much appreciated Shane Mastersons welcome and efficient and positive response to our questions. Well satisfied with the outcome of our purchase transaction where we were able to reach a good deal in a very short period of time.

Having had at least one Honda Civic in my driveway from 1987 through 2021, and having had Susan Kelly of Lia Honda as my service advisor through many of those cars, I can say, without reservation, that Susan knows Hondas better that anyone I have yet to encounter. She will give you honest, up-front advice on repairs, and will always be willing to save you money whenever possible. She is the first person to look for when you walk through the doors of Lia Honda of Kingston service department.

Nicole our sales person was amazing. Great experience would recommend 10 ☆

Good service but they find numerous things that are in need of repair

Great service and friendly staff! Will go back again in the future for my car needs

Excellent customer service at a surprisingly decent price!

I recently purchased a CRV from Lia Honda with help from Darian Mccargo. I was cautiously optimistic about purchasing a new car because I didnt really need one, but if I could make payments that were lower than what I was currently paying, I was willing to trade my car. Darian wasnt pushy at all. He asked what I was looking for and I said I like the CRV but the numbers need to work. We sat and worked out several monthly figures and I chose the best one for myself. At the end of it all, which was seamless, I drove away with a new CRV. Thanks, Darian!

Got my 2020 Civic there and they do everything that they can to make sure your experience is the best that it can be. I will be doing business with them from now on.

Within a very short period of time I was walking out of Lia Honda of Kingston a proud owner of a brand new Accord.The process was made easy thanks to the salesman, John Martino, who was more than helpful with any and all questions that I had.Also, thank you to Finance Manager, Dennis Crowley, and General Manager, Matt Panaro, who both provided the finishing touches on my purchase.I will be looking forward to my next experience at Lia Honda of Kingston!

Lia Honda of Kingston service is always a pleasure. Jared Stoutenburg and the entire service department are professional, efficient and pleasant. I have complete confidence in them.

Robert Munson is great! Knowledgeable and trustworthy. Offers upgrades to the service but is not pushy! The service time is efficient and I LOVE the car wash.Always a good experience at Lia Honda. Oh, and thanks for the free CarFacts membership, the entire life of my car is on there. Very cool.

Tech Robert Munson was friendly, helpful, informative, and skilled. Thank you very much.

I just bought a Honda CRV at Lia Honda in Kingston and had a great experience. The team personally reached out to me on a weekend to assist with my purchase so I was able to just pick it up the next business day. Very easy and stress free. The sales team member, Darian Mccargo, was exceptionally helpful.

Susan Kelly is the reason I still go to the Honda dealership to have mycar serviced. She is so friendly and knowledgeable, I always feel confidenttaking her advice, I never feel like Im just another customer, but that Imin the hands of someone I can trust. So glad shes still there!

The folks at Lia Honda were friendly, and were able to give me a same day appointment for my first service. I purchased the vehicle exactly 1 year ago from them. Robert Munson noticed this detail and asked me if everything was going well with the vehicle, and if I had any issues or questions. He was able to reboot my radio unit, to correct an issue with the map display, so far so good. Robert was also able to apply an electronic coupon, which saved me $10 on the service.They did an Oil and Filter change, Tire rotation, and NY State Inspection. Additionally, they noted my account for a recall that was not applicable, so I wouldnt continue to get notices.Total time at the dealership from pulling in till after my car was washed was 1hr 5 mins.I was overall pleased with the service, price, and personal attention that Robert and the others provided.Definitely a much better experience than I had with attempts to deal with Honda when they were located across the street.

Five star review for a five star experience...I couldnt be happier with my new lease with Lia Honda and help from Nicole Leader on getting me into a new vehicle smoothly...keep up the good work and Thank You Nicole!!

Great service from Jared Stoutenburg. Went in for recall. They discovered tire pressure measurement system needed adjustment so did that too.Jared took great care to see that I was completely satisfied.

Geovanni is the best. No hassle and he makes everything seamless.

Dennis Crowley was our salesperson,he made sure we were treated well, were comfortable with the car, satisfîed with our purchase!

Darian Mccargo was calm and helpful, which made our first car leasing experience much easier. He is confident, but not a greasy salesman, and worked with us to find a great car that fit our budget. Lia Honda as a whole was clean and provided great service. Hopefully this keeps up now that we have the car!! Looking forward to seeing Darian every 6 months when we get our car serviced. Thanks!

The recent inspection and annual maintenance for our currently owned 2 Hondas (our immediate family have owned 10 over 40 years) have been part of the reliability and great value of Honda products and the dealership and its employees.

Chris Dugan was very kind and apologetic when for some reason my oil change and tire rotation took almost 2 hrs. And was able to help me out a bit with my charges to compensate. Overall, I’m happy with my car and service. When I am ready for my next vehicle, I will definitely consider another Honda

Matthew Tori was a great salesman. Made us feel very comfortable with our choice and helped us purchase a great car while staying within our budget. He was well informed about the different models. He was friendly and made the process seem very simple and easy. He’s an asset to your company. As was the business department. The gentleman who worked with us was great. Sorry I don’t have his name at my fingertips.

Brought the car in for a regular inspection. The rep that helped us was Jared Stoutenburg. He was very friendly and went out of his way to make sure that we had a safe place to wait (a remote section of the dealership without anyone else around) while the inspection was being done. Were very happy with the service and will be back.

Love my new Honda HRV-EX. My salesperson, Nicole Leader, helped me with choosing a new vehicle that was consistent with the specific features that I wanted and within my price range. Her manager also made the purchase process very easy. Definitely recommend Lia Honda and Nicole to anyone looking to purchase a Honda.

As always for the last 40 years since my first 1980 Honda Civic, this team has been servicing all my Honda and now Acura cars. Even the mechanic is the same. They’re the best!

Lia Honda of Kingston is fantastic, I was helped by Shane Masterson. What a professional and nice guy! I bought a brand new 2021 Honda Cr-v Exl and I absolutely love it.

LIA HONDA is a really great dealership. I just bought a 2018 CRV yesterday. It has 23000 miles. SPOTLESS....LOOKS BRAND NEW...it was quick and easy and I am so happy I met Geovanni. REALLY GREAT GUY...Geovanni Cuellar is the person to ask for ...he is sincere and kind and bends over backwards to help you.

John Martino helped get my husband and I into a new CR-V. We are long time Honda customers so knew what kind of car we were looking for. John heard our needs and got us into our vehicle in just a few hours. Highly recommend.

This is by far the best dealership I have purchased a vehicle from. I have had nothing, but a great experience purchasing my vehicles from this dealership. I also commend their great service staff who are polite and go above and beyond to make you feel like they appreciate your business. If anyone wants to purchase a HONDA in this region, do not go anywhere else. I have dealt with Friendly Honda in Poughkeepsie and they were disrespectful, condescending and manipulative. LIA Honda of Kingston is the prime example of what an excellent customer experience embodies.

Our experience with Matthew Tori was fantastic. He was personable and professional as well as very knowledgeable about the Honda brand. His Business Manager Dennis Crowley was equally great to work with. I was very emotional about letting go of my former vehicle. Matt and Dennis were supportive and non judgmental every step of the way. My family and I would recommend doing business at Lia and with these guys in the future.

I arrived and Susan Kelly was there to greet me and take care of me immediately. She was super nice and very informative on things .

The sales person John Martino and the sales manager Ross Hubert were great. It was the easiest experience Ive ever had getting a vehicle

The absolute quickest and most pleasant car buying experience Ive ever had. My sales person, Shane Masterson, was fantastic from the beginning of the process right down to the moment he handed me my keys. Big thank you to sales manager Curtis Knight for his help! The dealership is immaculate and its clear they have taken every precautionary measure to ensure the safety of their staff and customers from exposure to covid-19.

Geovanni Cuellar was amazing to work with, he made my first car buying experience understandable and smooth. Geovanni and the Lia Honda team really work hard to give you the best car experience possible. I can’t recommend them enough! Thanks guys!

I took my Certified CRV to Lia Honda of Kingston for the first time a few months ago for a battery change and then recently for routine maintenance. Both times I had the good fortune of working with Rob Munson. He is not only polite, courteous and professional, but he is also extremely knowledgeable about all things auto. He clearly explained the maintenance results and easily answered all my questions. Many times in dealerships there is an element of sexism that creeps into the process, but theres no hint of that here. Im so glad I chose this dealership for servicing because although its a bit of a drive for me, I have a high comfort level with Rob and the team for their efficiency, integrity and genuine care for the customer.

Great service from Nicole Leader. She made the leasing process easy and stress free!

Exc service.. pleasant surroundings..Susan Kelly did an excellent job

Susan Kelly at Lia is the best! Every time we bring our car in for an oil change, repairs, or a recall, she goes above and beyond to ensure us everything will be fine, and to make us feel comfortable. She, and the service dept at Lia Honda are the best! Thank you.

The service appointment was what I anticipated. The vehicle work was completed ahead of schedule and I was able to obtain a loaner car while vehicle was being serviced. My service advisor provided a full explanation of the work performed.

I was losing air in one tire. Lia tecs found a screw in the tire. Susan Kelly got me in for the repair even though I had no appointment. I had to wait a bit but they repaired the tire within 45 minutes.

Great. They drove me home and had the recall work done in less than a couple hours. Washed and checked over the car for no charge.

Jared Stoutenburg was very pleasant and helpful in the service department. Always has a smile on his face and very cheerful.

My wife and I bought a 2020 CR-V here. We were torn between the CR-V and another car from another local dealer, but our sales associate, Matt Tori, sealed the deal. He was everything a good sales associate should be and more. The sales team at Lia were wonderful as well.We felt our wishes and desires regarding the current pandemic were respected without question and the entire process was as contactless as possible.

Very satisfied with the service from everyone here I received when I went to go check out a car, and ultimately the new car I bought. Brecken kept me very informed throughout the whole process, even giving me a follow up call after it was all said and done days later just asking how things were going. Couldnt have been a happier first car buying experience!

Susan Kelly was extremely helpful with my recent service experience at Lia Honda of Kingston. Polite, personable, very competent at her position. She made the service a nice experience.

I purchased my new 2021 Honda CRV from Darian McCargo. He was very polite and got back to me in a timely manner. He was very knowledgeable about the vehicles he showed me.

I recently took my Honda CRV info a simple oil change. Robert Munson, the service agent assisted me. Along with the change a many point examination of my vehicle was also undertaken. Robert explained each point and made excellent recommendations. I look forward to working with him again on the care and service of my vehicle. at Lia.

Matt is an amazing representative for LIA! He was patient with me and explained the details of my ability to lease a Honda Civic. I shall send friends and become. returner because of him

Great customer service and great maintenance of my vehicle. Highly recommend.

The staff at Lia Honda of Kingston were extremely helpful with my search for a new car lease. Darian McCargo offered quick responses to my requests in scheduling an appointment. He provided courteous and knowledgeable service and along with his team members worked towards getting the best lease for my budget. Highly recommend!

This is the second time I went to LIa Honda of Kingston, and it proved that the first experience was not a fluke. John was very helpful throughout the process as the salesperson and manager Dennis helped on the finances. If anyone is looking for a good buying experience of either a used or a brand new car car recommend the Lia Honda of Kingston.Matt

Susan Kelley took the time to explain what the 30,000 mile service would take. She gave me an estimated time of two and a half hours but my vehicle was ready in two hours. She kept me informed along the way and helped with the speedy check out process! Highly recommend!!!!

Giovanni Cuellar was a lot of help with me purchasing the car I wanted thanks again for all that you do

I came in to get a simple car inspection. Chris Dugan went above and beyond to ensure that my needs were met and made me feel like a valued customer. He walked me to my car, thanked me for my business and shared his working days/hours in case I needed to reach him in the future. Thank you Chris.

Susan Kelly has handled the service calls on my Honda at Lia Honda for the past 10 years. When repair is required, Susan explains the malfunction in as much detail as I ask for so that I understand the cause of the warning signs as well as the necessity and the resolution. Susan is not only very knowledgeable, but she is also very considerate, which I appreciate greatly.

I had a great experience in service & would highly recommend coming here if you’re in Kingston & need work on your Honda! The staff is super friendly & communicative; also the facility is clean & well kept. I worked specifically with Jared in service, I found him to be super pleasant & accommodating! Thank you!

I contacted Lia Kingston and spoke with Robert Munson. He was very helpful in getting my certified used Honda HRV (purchased 11 days prior at another Honda dealer) looked at right away and repaired at no cost. Robert maintained great communication during this time. He also accommodated a request for doing all paperwork outside because of COVID 19.

Robert Munson is great!

We worked with Nicole Leader and everything went amazing. Entered with one car and left with two new ones! Everything was quick on easy and all paperwork was done and cars ready before we even got there! Just had to sign and drive.

Sue Kelly goes above and beyond, very professional and very helpful, I had a great customer experience, thank you Sue for all your help.Sincerely,Phil Marsh

I had a great experience at Honda of Kingston. I worked with Nicole and Dennis. I explained what I was looking for and where I wanted to be financially. They made the entire process quick and painless. Would highly recommend their services in the future!!

Chris Dugan was my service representative at Lia Honda in Kingston a couple of weeks ago when I took my Fit in to have the AC serviced. I found him to be professional, attentive to details, and very helpful regarding my particular issues. Chris was knowledgeable, competent, polite and understanding. It was my first visit to the Lia service center and I came away knowing that I had made a good choice aint going there.

The service and friendliness at Lia Honda as exemplified by Jared Stoutenburg, since Ellen Davidson and I have been going there (some three years) with our 2017 CRV Honda has been exemplary. Jared explains things going on with the car very clearly and in a straightforward way. We appreciate Lia Honda and especially because of our contact with Jared.

Sue has been work at Honda for over 25 years, She is fantastic and knows all the business and how to get things done. Great Job Sue

Always helpful and friendly. They go beyond what is necessary or expected

Darian was patient and thorough while helping me. He found a car that was in my price range and new ! I like the finer things! Thanks Darian

Car salesman Darian Mccargo did an amazing job. Was very patient with me and took the time to give me exactly what I wanted and in my budget!!!!When you go to Honda ask for Darian!

Shane Masterson was my salesperson and I couldn’t have asked for better. The buying process was simple and straightforward. He helped me get a fair deal. He answered all my questions and more. After a few days, he came to my rescue with a small problem I had and took care of everything timely and completely. Many salespeople wash their hands of you once you buy a new car and really don’t want to hear from you once you have signed everything, but I have, and would not hesitate to call Shane again with any questions. I will gladly recommend him to anyone buying a car. I cannot say enough positive things about him. When he says “feel free to call me” he means it.

It was a very friendly experience. Sue was very helpful and told me exactly what the state of the car was. If something was going to need replacement but could wait a while she let me know that the repair was optional. Im a very satisfied customer.

Great service! Was in and out very quickly and the pricing was fair. Ask for Robert Munson, he is the best!

I recently had a service provided in my 2019 HRV. The service was for the first oil change in my vehicle. I was told when I made the app. That I also needed a tire rotation. This inevitably was not needed. I spoke with 3 different Lia Honda Reps, and will receive my next oil change at no charge. My initial car buying experience with Lia Honda was very pleasant. This recent issue is just a glitch in the road.

Great staff. Bought new battery, took old one out myself in parking lot, employee offered me some paper towels and ran over to hold door when I came in with the old battery. Custodian offered me his cart to carry the battery thru the store.

Jared Stoutenburg was friendly and prompt in handling my HRV’s service. Kept me well informed as well👍