We have got 2 cars so far and they are great at making you feel welcome and they work hard to get you the car that fits both your family and your budget

Dee from the rental/service dept was awesome. Will definitely be doing our rental business with her from now on. The car we was put in 2020 Nissan Sentra was awesome as well. Great gas saver!

My dad bought a used Nissan Quest in June 2021 with the impression that the van had been through inspection in the garage and certified in good working condition with no issues. By October 2021, the transmission is bad and will cost over $4000 to replace. I contacted the sales manager to see what the reaction would be to this lemon they sold my dad. The manager advised that it was not sold to him intentional or maliciously this way. My question is then why have it certified in good working condition? My dad is 80 years old and will have a difficult time getting this fixed. Our family and friends are all advised to stay away from this dealership. We advise all readers of this post to beware and stay clear of this dealership as the certified inspection in their garage is just another sales tactic to sale lemons to the public. We know that if the transmission in this vehicle was about to go bad, then someone at that dealership would have known of the issue and would have not been trying to sale it to the public. At least we hope someone would not be trying to sale a bad vehicle to an 80 year old man???

Had an issue with our Rogue. Brought it over for a checkup and they found a couple of recall notices. It was fixed and we got it back fast. Everyone we dealt with was friendly and helpful. I highly recommend this Dealership!

I always get my car serviced there. Great staff and very friendly.

I cannot thank kristofer darker and Stephanie brobeck enough for helping me find the car I was looking for with an even better price! Although I didn’t get the chance to meet Stephanie in person, she has still went above and beyond to make sure I’m comfortable in my new ride! Thank you both for a 5 star visit!

I took a friend to this dealership and he bought a very fine Toyota Camry. He is very happy now. There was live music and free hotdogs and hamburgers. 😀 Bring a friend and see for yourself.

My experience was one of the best experiences when buying a car. I was able to get pre-approved over their website and I told them what I want and it was mine. Thanks to Stephanie she made the experience one to remember. Ask for Stephanie when buying from this dealership. Our motto that day was “Easy Peasy Captain Squeezy!!” 😂 Thank you Stephanie for making my experience a GREAT one!!!

Great service and helpful staff. Best warranty around !

Yeah is a good place to trade cars and get cause the people with very awesome and I would recommend anyone to go there they are the best 10 plus plus plus OKI send it

My husband and I bought a 2020 Kicks on 1-10-2021 and our salesman was Kris Darker. He was awesome!!!! He was very patient and so helpful. He took us through all the devices on our new car. I would recommend you ask for Kris if you are thinking about purchasing a vehicle. He is awesome. We have purchased two new vehicles there recently. Wallace Nissan is awesome!!!!

Rayne is a very sweet young lady. She took very good care of us last weekend and this one. Jason is the service manager we meet last weekend also, seems to know his stuff. Stephanie is the internet person you speak with first. Figuring out what your looking for and all that good stuff.

For a 1st time new car owner i was very satisfied with the hard work they provided into getting my husband and I in our new car. Will definitely be going back.

Excellent sales service and excellent service dept service. This place cannot be anything less than 5 star service all around

As good as an experience that you could have at a car dealership.

My husband and I recently were shopping for a truck. We found one that we liked but decided not to get it. The salesman, Kristofer Darker, kept in contact with my husband. He was trying to find us a better deal. To make a long story short, we ended up back there with Kristofer a few weeks later. We purchased the Frontier AND a Pathfinder for me. I would highly recommend dealing with Kristofer Darker at Wallace Nissan. He’s a great salesman who cares about his customers. He’s been in contact with us several times since we purchased our vehicles just to check to see how things are going.

Everyone down there is friendly and happy to help! The service was great and they try their hardest to get you the best deal!

I will recommend Wallace of Kingsport to all my family and friends, we started out in Knoxville early this morning, only to be disappointed, we drove 2 hours to this lot and we met Debbie who was Fantastic at her job. Came home with the truck we were looking for and a great price!!!

If you decide to do business at this dealership, I highly recommend Joe Barrett! He was great & very informative to my husband & I about the vehicle.

Cost me over $100.00 to diagnose what I already knew. Bought parts I needed for $50.00 at OReilly to repair. They wanted over $600. 00 to repair. I will never be back..

I contacted Wallace Nissan last week looking for a car with AWD. Debbie Lambert was able to quickly find me one that fit the price range and specs that I was looking for. Debbie and all of the staff were great to work with and made the whole process go smoothly. They also gave a great price up front and I didn’t have to play any games to get the best deal. I enjoyed my experience and will definitely keep them in mind when getting my next car!

Great customer service in service department. Waited for my car to be serviced, they were fast, very friendly and polite, the waiting room was clean and they vacuumed my car! Above and beyond. Don’t hesitate to get your car worked on here.

We had a great experience trading vehicles at Wallace Nissan. Our sales person was Jesse Smith, he went over and beyond to make sure we got the best deal to suit our needs. Would highly recommend them. We will be repeat customers.

Zach Krug was awesome! Very happy with my purchase!

Very good to deal with. We werent hounded today. We had a very professional sales lady. They have good sales. This place was definitely better than the Kia dealership on stone drive.

Good experience. First time at a dealership and drove off the lot with a brand new car. Couldnt have done it without Kristofer Darkers help as he was very friendly and knowledgeable about the market and everything. He set me up with a awesome new ride and told me about all the financing options available and got me the best deal. All in all it was definitely a good first time experience in a dealership.

Absolutely wonderful service from everyone here but exceptional service from Jesse Smith. He helped us drive off the lot with a 2016 kia forte 5. Thank you to everyone at Wallace Nissan of Kingsport and a special thank you to Jesse. I would definitely do service with Jesse again!

Brandon was very polite, patient and respectful to us. But it does take quite some time to buy a car, which none of that was his or their faults.

Its awful that you cant even lookbat the vars on the site for those dang pop up people wanting to chat. It wont even let me look. Gezzz.

The best car buying experience Ive ever had. I dont have the best credit but they did everything they could do to get me into a new car. Terrick was the best salesman Ive ever had, if you need a car please see him. Nolan, Russ, and Victor who also help made the experience great also. Couldnt ask for a better sales staff, finance, etc. Dont hesitate to buy from these guys. Walked out buying a new car with bad credit. I will definitely return for my next vehicle. Will recommend to anyone.

Got a new car here today. Stepanie Brobeck has gone completely out of her way the last couple weeks to help me get the perfect fit. Awesome attitude, extremely friendly and easy to talk to. 10/10 recommend. Thanks so much Stephanie. You rock.(Heather Oaks)

We were on our way back home but we heard a noise that we hadnt heard before we stopped. Though the service department was about to close in about five minutes the service technician looked at our car. It was the plastic covering on our car that was making the noise. There was no charge and for that we were grateful. We were back on the road in less than ten minutes. Thanks Wallace Nissan.

Great people to buy from we left in one and mom was proud of price liked the sales team

I just purchased a 2021 Nissan Sentra from Jared Moulse. He, and the whole staff, was super friendly and helpful. He helped me get in a car that I loved! I will recommend him to everyone!!

They were awesome Gabriel was amazing he helped us so much to get into a new car while every other dealership was a joke I recommend 100%

Would not buy a car anywhere else. Great place all around.

We had such an amazing experience here. Everyone here is so down to earth. Kris Darker sold us a 2018 Kia Sportage. He’s an AWESOME salesman. He listened to our needs and found something in our monthly budget. He wasn’t pushy at all, he was very helpful. We will be sending everyone we know to him!

I have now purchased three vehicles from Wallace Nissan of Kingsport and I must say they are always very helpful and the buying experience is top notch. The most recent purchase was a 2016 Altima. My daughter and I went in and were kind of in a pinch because her car broke down and was pretty much dead. She had school starting back the following week and she works full time. Kristofer Darker was most helpful and did a great job getting her into another car that suited her needs perfectly. I will always go back to them to buy any cars I may ever buy again. Thank you.

Sold my brother a car. Decent place.

Rayne was very professional courteous and I was very impressed with her! I will buy my next Nissan from her.

Purchased our very first new car with Stephanie Brobeck this past weekend, highly recommend her as a consultant and will be repeat customers of her and Wallace. We had an excellent experience!

Quickest place to buy a car! Wasnt there all day!! ..Joe Barrett is the best!!

Good place to buy car. The salesman were very friendly.

Love this dealership. My fiance has had great experience with them in the past and the experience we had when he purchased a Mitsubishi Eclipse Cross from them this summer was stellar! Only dealership that went out of their way to satisfy on every level. He just had his first servicing/oil change of the Eclipse Cross with them and it was free and while we waited they loaned us another brand new Eclipse to go out to eat. They just try in every way to please their customers and that is invaluable.

3rd time New car buyers always satisfied!

I have never been to Wallace Nissan of Kingsport, and based on their explosively obnoxious radio commercials featuring a guy who has had way too much coffee/methamphetamine/something, that are played INCESSANTLY, I will never have dealings with this place.

Had a wonderful experience today at Wallace nissan of Kingsport, everybody was very helpful. Especially Jesse Smith. He was the best and also the best experience ever buying a car. Thanks for helping me take home a 2016 Kia Forte. Thanks to Jesse, yall have earned a customer for life

Great experience with Kris Darker, traded in my 2011 Altima and he gave me way more than I expected to get out of it and put me and my family in a great 2018 KIA SUV, super patient and made sure we left with what we wanted, couldn’t ask for a better experience all around

The workers here are really pushy. I was just looking around and debbie insisted that I try and apply to get one. Even though I assured her that I didnt have enough income she still persisted that I come in and try. Just pushy.

Went for oil change since I had free coupon and ended up buying a car! Jesse Smith was my salesperson and we just seemed to mesh. He got me and knew what I wanted and Worked to get it done! Very knowledgeable, highly recommended!

Good friendly environment, service good

Nice cars very nice ppl

If I could give the service department 0 stars I would.This dealership refuses to accept responsibility of their actions. When a problem arises that is the fault of the dealer they should take responsibility. My lug nut key was misplaced/stolen during a scheduled oil change and tire rotation. Instead of resolving the situation easily (buying 4 luge nuts) the dealership kept trying to find loop holes and other ways to dodge dealing with this problem. This is not the first time I have dealt with horrible service at Wallace of Kingsport, but this small instance is what broke the camels back. Due to the inexcusable lack of service I will not be returning to this dealership. I would warn anyone reading reviews to STAY AWAY from Wallace of Kingsport. The service department does not value their customers and does not care about customer satisfaction.

Now I know why I go to Oil Change places, and not dealerships.Been sitting here over an hour....no update...no truck....nothing. All I wanted was a simple oil change.Waste of time. Wont be back.If you like sitting all day....come here.

A well organized dealership with great management and sales staff thats always waiting to assist a person that comes on the lot! Not the norm in todays dealership.

I like not having to schedule an oil change. It still takes about an hour.They are always friendly and courteous.The television in the waiting area is usually pretty loud and frequently no one is watching it. Today it seemed extra loud.I like the fact that snacks and bottled water are available (although they werent offered at this particular visit)

Everyone was exceptional especially Austin Tolbert very nice young man and very helpful. Answers ally questions and was very prompt and courteous.

Hands down the worst experience at a dealership. Incredibly unprofessional, the person helping me left, went across the room and sat down at another table with someone else only to come straight back from where I could see him and tell me his manager was still working on something for me, when he clearly wouldn’t know that because he just got done talking to other customers. They ran my credit without approval, and after giving me a terrible offer on a new car I showed them what I had been offered from a different dealer. The manager came back and told me and I quote “they are nuts if they give you that for your trade in.” I left, went down the road and got what I had told him plus 500 more for my trade and a significantly better price on the car. I will NEVER step foot in any dealership under the Wallace umbrella again.

I went to Wallace Nissan with no expectations! I was greeted by Stephanie B who was instantly friendly, warm, with a great personality! She was able to get me into a 2020 Rogue Sport! Truly a great experience!

Bought my Nissan Frontier from Wallace Nissan. I have had great customer service from this company.Kris Begley is an excellent Sales person, Kris will negotiate the best possible deal for his customers. He is a person that you can trust.

Tip for the managers- you’re not sitting in a sound proof booth. Over head comments that I should’ve walked out on. I do regret doing business.

They finally found the almost perfect all-electric car for me with all the safety devices I wanted, ordered it, and called me to tell me it was available. Within 24 hours it was in my driveway recharging, ready for adventures within 226 miles of my house at no gasoline or oil costs! I love the efficiency of the dealership and of the quiet LEAF.

Great people and service area

Best place to buy a car

Stephanie and the team at Wallace did an EXCELLENT job of finding me my Nissan from start to finish. They did most of the legwork before I even made it into the dealership to sign and drive my car home since I live about 2hours away. Stephanie has great customer service, follow up and work ethic for her customers. She makes you feel like you have been a friend your whole life. Im VERY selective when it comes to car dealerships, but this one makes the TOP of my list!

Had absolutely the best car buying experience ever from this dealership. Knowledgeable staff great pricing and affordable. Highly recommend them! The service department is also great they addressed my issues was straight forward and got the job done right and met my family needs. Thank you Wallace Nissan I am so proud to be apart of the Wallace Family!!!

Great place and the greatest sales crew big shout out to Gabriel von noy for all the help in both our new cars

Great sales men Chris and Chris very happy with my 2021 Rogue.

Friendly Place to buy a car.

The manager the workers everyone there show love i thank God for placing them in my life they are outstanding lord protect this company all ways in Jesus powerful name Amen

My family and I came here to buy a car and had rude service. The sales representative working with us, Harold, was nice at first but then told us that he would not speak with us anymore because apparently we “would not listen” when simply asking about the price of a car because their prices do not honor what is listed. He then proceeded to have his manager speak with us. He talked down on our trade in and overall was unprofessional. We went to Honda right beside Wallace and had the best experience ever and got a new car the same day. I would not recommend this dealership.

Car dealerships are not my idea of a great way to spend your day BUT. The experience I had at Wallace Nissan of Kingsport was the best Ive ever had. Everyone was so friendly and helpful. My salesman Chris was such a breath of fresh air when trying to find a car in my budget. The process didnt take all day. The last leg of the journey we got to sit down with Jim. What a friendly gentleman. Nothing but smiles. Thank you to the team at Wallace Nissan of Kingsport. I love my 2019 Frontier.❤️

Fast, efficient service for oil change and low tire pressure light staying on. Took less than an hour and the service team members were excellent!

Cool Workers-Attend To Help You Out!!!!

We received from Wallace Nissan of Kingsport a mailed complimentary invitation for the chance to win a new car, cash or lottery tickets. No contract or purchase necessary to win.After an hour of patiently waiting, we were tended to. Thankfully we had the new Curiosity Stream app on our iPad and we learned some interesting facts about the election process for Abraham Lincoln; it wasn’t a totally botched appointment.We were told that we had won three different prizes, guaranteed.This was not the case in the least, it was merely a dishonest at best, agenda for a city wide marketing scheme to attempt to convince anyone foolish enough into purchasing a new vehicle.It reminded us of those 24/7 Advance Financial outlets that are popping up all over the area like fast food joints looking for gullible folks to be cash cows. At the least we know what they are all about now. No hard feelings, but we just hoped the saying about the typical car salesman was not true. Apparently it is true and then some.Pros: We won a fancy $2 bill.Cons: Unprofessional

Typical dealership just like the rest

Brandon was awesome

Theyre always helpful, polite, and fast clean service.

I really enjoyed buying a car here. Buddy treated us like we were old friends. It was a great experience everyone there was super friendly and down to earth. We enjoyed Buddys company so very much. They all enjoyed telling us stories and telling us about the cars. I felt like they went above and beyond. 10/10 would buy from them again.

Excellent car buying experience. Staff were friendly, knowledgeable and helpful. Vehicle selection was mildly limited, but it was end of year, so transition to new and old models likely limited price. Prices were excellent and financing, purchasing was very efficient. Would definitely recommend this dealership.

Logan was an amazing employee thanks to him ill definitely be back.

Went with a family member who was young and didnt have much credit established. Not bad credit, just newly established. Instead of running a credit app through one company they did what they call shotgunning where they send a credit app to more than a dozen creditors. Each credit bureau inquiry lowers your credit score by 10 points. When she went in she had a high enough credit rating to buy a car but by the time they were done, she had no credit at all. I reccomend if you are going to get a car from them, arrange your own financing before you arrive at their lot.

I told my husband and 13 year old daughter what I wanted in a vehicle, what we could afford to pay. I work retail all day and just didnt want to deal with sales people. They went on the hunt explained the situation, all the people I encountered here understood completely, no high pressure and couldnt have been any nicer! If I could give more stars I wood. Super people, and I love my new car!

Repeat customers! Love Kris Darker and Jim McCoy!

I I received the Win Big scratch Game in the mail and won $2,000 cash but has to be claimed Nov 2nd when it wasn’t mailed out till after that date? Come on now you guys should know post office scans all mail they know when we mail out and what day We get a certain piece of mail. And your offeryes.com nothing happens when you out in the code. Why do this? I saw online The Better Business Bureau says to stay away from this type of scam its bait and switch. Also it’s November sales event nov 2- nov -7 did y’all at least let the owner of the car claim it? It may have been really needed I know that 2000 would have gotten my-car fixed.

Dont do business with this dealer. They fall right into the stereotype of car dealers and salesmen. We had a verbal agreement to purchase a vehicle and in the two days it took me to secure the loan, they sold the vehicle out from under me. Basically wasting my time. Completely dishonest and underhanded. Stay away from Wallace Nissan!!!!!

A great place to have your vehicle serviced. Employees are very friendly and prices are great with very good quality service. Also great prices on used and new vehicles.

Not happy with service dept, put cabin filter in my truck, cramed them into heater motor . Bad service, had attitude when I brought it to their attention.

These people r rip offs they rip my mammaw off for 10,000. Do not buy the 2007 dodge from them they only gave 10000 for it and want 24000.

WOW!Talk about amazing service. This family owned car dealership truly cares about servicing you to the best of their ability. They made my car buying experience a piece of cake. Everyone go to Wallace Nissan of Kingsport for your next purchase. I love my new Nissan Frontier. Contact Zach Krug to get the experience of a lifetime during a stressful financial decision.

There needs to be better communication at this dealership.First of all I want to say I dealt with both Gabe and Kris in sales. I feel both were helpful and did what they could during this situation, which is why I gave this 2 stars instead of 1.HOWEVER, the total lack of internal communication at this dealership has left us reluctant to do business here.The story:Husband and I were browsing lots, looking to replace my SUV. We found a used CR-V we liked but since it was closing time on Saturday evening we didnt ask to drive it. Exchanged info with Gabe and planned to return Monday for the test drive.Life happened and was unable to get back over there until Tuesday. Since Gabe was off that day, Kris helped me. After having to check 3 different places between both buildings (new and used) and calling Gabe, we finally find out the CR-V has been taken to the Honda dealership for recall work.On Wednesday, Gabe followed up with the Honda dealership and after being told the car would be ready that day, promised to let me know as soon as it was back on the lot.Thursday morning I finally hear back from him. He then said the service department employee who took/picked up the CR-V liked it so much, they kept it and were now completing paperwork for it.

Very good service would recommend

Excellent same-day service for an unexpected problem. Polite attendants and decent price.

We had our Nissan truck serviced there today and Mike, the service manager was one of the most pleasant individuals we have delt with in a long time. He addressed all of our issues and took the time to explain everything before the work was done. We were Very pleased with the service and very impressed with Mike. Anyone would be happy to have him work for them.

Amazing service

Got what I think was a good deal on a new Frontier and also had a great sales lady. (This was a hassle free transaction)Took truck in to their service dept for a warranty issue. The issue was handled to my complete satisfaction.. Service dept. is also top notch.Charles Britt

Very pleased with this dealership! I traded in my 2017 Chevy Spark for a 2018 Honda Accord, everyone was very easy to work with, hassle free and treat you like family! Highly recommend and now part of the Wallace Nissan Mitsubishi family.

Liars that are taking advantage of people during the pandemic I had received a paper saying I wonn2000 went to claim ot after I had called twice to confirm and once I drove over an hour I was told I won 2 dollars scam and I plan on pursuing this issues as far as I can people shouldnt lie period

You cant beat the team and care for a great deal and financing

They used to be a decent dealership. Expect to be under offered on your trade if you have one, by at least a few thousand on fair value. Dont bother looking at prices on their website. Apparently, they wont honor their advertised sales price even when shown. If one car is mislabeled that is a mistake. When all of one make and model with the same options is listed for a sales price they wont even entertain. That is something more. Be careful.