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White Performance and Machine
3357 E Stone Dr, Kingsport, TN 37660, United States
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White Performance and Machine
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ga
Review №1

Very good service. If your into horsepower u cant go wrong at Whites Performance. Any size engine. Any amount of horsepower for a great price

Mi
Review №2

Very knowledgeable very respectful people and have everything you need thanks again white performance

Si
Review №3

Updated Review*** After talking with the owner and settling things in a professional manner the wait for my motor was over. My 383 was built like I ordered it. Cant wait to hear it run. I had originally planned on getting my money back because I had waited longer than I wanted to for engine. The engine was built with quality parts and could not pass up the price. Paul worked with me and made sure my engine was built.

Ro
Review №4

Fred and his guys took care of me first rate I have made numerous purchases. Im bought pistons and took my block to get it clearance for crank they found an issue that I would not have he bored myblock and swapped my pistons for correct size . I will be back anytime I need parts or machine work

Ed
Review №5

Outstanding! great people, outstanding knowledge and excellent customer service.

Ma
Review №6

Over promised and under delivered . Missing items, false advertised. Speaking to Fred himself, I am very disappointed on the motor my son received for the money. I have purchased motors in the past and this again was by far the worst experience again. Company does not care about the build or the professionalism. Bunch of talkers. Worst recommended and talked about company in the airboat industry. You got me one more time,but I promise it is the last

Th
Review №7

I called them for technical assistance with rocker arms that has been purchased earlier from them. Very helpful! Friendly accurate information. Ill be using them again. So much better than those big guys!

Me
Review №8

Very helpful folks here, very nice. Glad they are so close!

Da
Review №9

Did some business with these guys and am super happy

An
Review №10

Bought a 540 in 2016 and it’s ran great since I’ve had it. When I talked to them in 2016 they were very helpful and courteous in my needs for an engine. That being said, IT LEAKED OIL SO BAD. We replaced the intake gasket trying to help but every 300 miles I was adding a quart. Not a big deal but annoying plus the bottom of my car was always caked in oil. Turns out the machine work was done wrong. When I called them recently to talk about a rebuild/nitrous it was like a totally different shop. Eventually I couldn’t even get a response from them. I’m going with another shop from now on. Bottom line, good motor, terrible customer service (lately). And I’ve been hearing a couple people having similar issues with Fred’s shop. Tread lightly new customers

da
Review №11

Fast shipping, friendly service.

Bu
Review №12

Purchased 427 small block 7 years ago, been all over the USA on Hot Rod Power Tour and drag strips, runs strong and no problems yet.

Je
Review №13

Great prices

Ti
Review №14

Just glad to see that Fred is back!

Gr
Review №15

Weve known you all since you were Whites Machine Service, Erwin, TN, lot of wins with your race engines :). Come down to Knoxville Dragway or English Mountain this year.

Ch
Review №16

Dealing with White’s Performance and Machine from Kingsport, TN was the worst part of building my racecar.I ordered the 383CI 562HP SBC package from Whites in February 2018. Clint, the sales clerk quoted me an eight to ten week lead-time from the date of the order. I had one special request, an oil pan that would fit my 2012 COT NASCAR.I paid the deposit in full on the day I ordered and the remainder of the $6900 balance less than 30 days later. In the back of my mind, I figured they would push my build through faster with it paid in full. I was mistaken.At the eight-week mark, I called to get an estimate on the ship date since my car is at a shop hundreds of miles away. The new office girl stated it would be two more weeks before they could ship it. That’s when the lies started. Every two weeks it was either ready to ship the next week or waiting on a part to arrive.Around the 18 weeks mark I started communicating with the owner over Facebook and let him know my displeasure. He assured me that he would “get to the bottom of the issue” and get the engine out ASAP. Two weeks went by without any communication from Whites. I called again and heard the engine was ready but it “had more honing to do”.An hour after hearing about the “additional honing” on a finished engine, the shop manager called me to come clean. The engine was not together, it was not finished, it wasn’t started and they didn’t even have the block in stock to get started. The news came 20 weeks after I’d already paid for the engine that would take eight to ten weeks.In the time I waited, White’s Performance and Machine posted close to 100 383-dyno videos on YouTube. Mine has never appeared on YouTube even though they supposedly ran my engine on the dyno. White’s compensation for my delay was a dyno run that never posted.White’s Performance and Machine delivered my engine 27 weeks after I placed the order. For 19 weeks, they lied to me repeatedly for a paid in full product they didn’t even have the parts to build.

ry
Review №17

So I guess 1 Star it is as I cant go negative......well I have two orders 1 in December 2018 and the other in march of 2019. its now November 4th 2019 and I still havent got all my parts. I have called multiple times, 26 to be exact and also have sent multiple emails. when I finally talk to someone I have to go over everything I did not receive on my order and they say they will ship by end of the week and I will call you when they do well that hasnt happened. I have asked for my money back on the items that Im still owed for December and that hasnt happened. currently they owe me 3,000 worth of parts. they have offered to do nothing to make this right. I have called the BBB and filed a formal complaint and Im also speaking with an attorney to get my money back. the customer service from the company is terrible, yes the prices are good but they dont have the parts to ship you..... but they wont hesitate to take your money! I will never do business with them again, and I will be sure to tell everyone I know to not do business with them either!

Br
Review №18

Bought a set of heads from these guys and they are great!! Called them about a question about shipping and they were super polite and honest will definitely do business with them again

Be
Review №19

Where do I start? Our family does small track racing & love big block engines. We did some research & after making a few calls back & forth between Skip White & White Performance and Machine. The sales staff at White Performance and Machine were more friendly, knowledgeable & helpful in helping us customize a BBC 572. It may have taken a little longer than expected but we are still running on it for a 2nd season. Call these guys! THEY ARE WONDERFUL!!!! Thank you for taking care of us!

La
Review №20

Had to order my missing parts from barnett performance, they got me my parts in about three days. I cant belive paul is not in prison by now from internet fraud. If they say im not a customer lll put pics of my invoice on the web.

Fr
Review №21

What a beautiful engine I received for my customers 64 Mustang! It may have taken a little longer than we anticipated but it is beautiful & sounds amazing. My customer couldnt have asked for a better engine with more courteous customer service. Our salesman was very knowleable & helpful in making just the right selections for my customers needs.

Gr
Review №22

Been racing with Fred White for years...a lot of wins with his engines!

Me
Review №23

Get anything you thing you need.

Br
Review №24

Real rankings are associated with the persons name Im a real personThis company has lied and stole from me be where these people are a scamI will be suing them this coming weekDo not send them your money do not listen to a salesman named Glen andalso a liar the owner of the company is a liar and a thief and the secretary is scheduled to lie alsoI have never ranked anyone..... These people deserve to be in jailTheyve stolen close to $11,000 for me right about my engine I purchased seven months ago never saw anything except for a bunch of lies

ma
Review №25

Have bought engine parts from them and was helped by a very knowledgeable staff, good prices

Ri
Review №26

Months of waiting on a top end kit for a Chevy 350. Spoke to Glen and others there numerous times, very kind, but could never ship it. 4 months and no calls. Should have known, when I did not get an invoice until I call, this was not a customer oriented organization. Couldn’t give less or I would. Ended up canceling after 4 months of runaround.

Do
Review №27

Ordered a 565 hp big block. Drove 10 hours to pick it up and 10 hours home. The engine ran flawless. They put it on the dyno where it put out a respectable 725 horse. Paul, Karen, Fred, Greg were awsome. They really went out of their way to make us feel welcome. Thank you so much. If I could give 10 stars I would. I highly recommend White performance for all your engine needs.

da
Review №28

I ordered a 383 stroker motor from these people and although it took a little bit longer than I expected it was definitely worth waiting for!!! Runs great and sounds awesome!! And no doubt is the best looking engine I’ve seen !! All the paperwork on the engine and dyno sheet was in the very sturdy wooded box it was shipped in!! Thank you whites performance and machine for an amazing engine!!!

Le
Review №29

They stand behind they word made a good 383 stroker horsepower Fred white a man that stands behind his work

Ch
Review №30

Scam. All this company does pretty much is get interest free loans by continuing to take orders they cant fill. Look at the reviews of 1 and 5 do the math one in 8 ppl get their complete engines. Wanna gamble ?? I pay 10k in apr. And today I start legal action. I promise I will not stop until Ive brought attention to this and can be remedied. Its happening way too much

Lo
Review №31

If I could give this no stars then thats what I would give this company. This company takes peoples money and you wait patiently over a year for a motor you paid for and a transmission. The product is finally partially delivered after you paid a year ago. I message and call the owner and have his messages saying his employees have stolen from him and he doesnt have our parts or money to refund you. He finally quits answering our messages and calls. Then after 2 trips to Tennessee we are still short a transmission or refund. If you want to throw your money away then use this company. I know 10 year olds who could manage business better then these people Beware Beware Beware!!!

ry
Review №32

Like family one phone call gets everything you need I highly recommend white performance

Sc
Review №33

Professional employees extremely nice shop and equipment and they treated me with respect like a was family

Da
Review №34

Ordered a turnkey 427 on 3/15/18 and never received it or a refund. Had many calls, emails, text messages and there was always an issue causing delay. It was a complete scam. They took my $4875 deposit without any intention on supplying the engine. Ive already filed suit and they are currently under investigation.

no
Review №35

I paid in full $8,170 for a SBC 396 w/transmission on 6/26/19. they dont want to communicate. I have call log records and messenger log records to prove it. If Paul does talk to you its about how hard it is on him and his family like me and my family dont matter. he claims to be liquidating assets to pay back. not holding my breath. if you have done business with him call the Kingsport police criminal investigations department and be put on the list... months go by with out hearing from them and it always some one elses fault. I consider this to be a scam, just empty promises from him when he finally decides to talk to you

Mi
Review №36

By far the best engine I have ever had. After 300+ passes it looks brand new. If your looking for honest, knoledkneable folks they are the only place to go.

B
Review №37

Ordered an engine mid September of last year with a lead time of 12 weeks. January came, went and here we are in April and still no engine. Every time I call they put me on hold for sometimes 20 min. Ive been calling a few times a week since February. When they dont put me on hold they say they will have someone call me back. They have never once called back! Ive spoken to Clint, Glenn, Greg and others. Their stories change every time I call. I dont appreciate being lied to and would never have ordered this engine if I knew I was going to be treated like this. I could have easily had an engine built locally for slightly more but much more quickly and no BS. Non existent customer service. Once they have your money you will never hear from them again unless you call. But when you call, you will be fed excuses, BS, lies, etc.UPDATE: We finally received our engine/trans package yesterday. We unboxed it and all looks good from the exterior. Although this engine took a very unreasonably long time to complete, if it performs as well as advertised, I will be fairly happy with the overall result. I will update again after getting this set-up installed in a 67 Camaro that we have been restoring. I will give Paul credit for reaching out to try to resolve this issue but it would have helped me immensely to have had Paul reach out to me months ago to expedite our order from back in September.

Ro
Review №38

Their engines are top notch and the service is great. You should buy from them if you want lasting performance.

bo
Review №39

Sad to see all the negative comments and bad experiences. Saved up enough money to finally purchase an engine. But after all the bad reviews it won’t be from you guys.

Ja
Review №40

Worst place ever. Communication is poor, been lied to on numerous occasions. was robber for parts i payed for and never received. Save yourself the headache. Go somewhere else

To
Review №41

Everyone at White Performance is great and courteous. They get the parts right the first time and their prices are GREAT. Chris spent the time to go over many different options for me with my engine build. Once again, GREAT PEOPLE and PRICES.Thanks again WHITE PERFORMANCE!!!

br
Review №42

I Ordered a 555bbc short block kit 7/22/19. Was told it would ship out in two weeks when I ordered it. Four weeks later I call and they say it will ship out the following week. Two weeks later I call again and they claim it will ship next week and free shipping for the hassle. Two weeks later I call and want my money back. Karen says thats not a problem and was very nice. One week goes by and they didn’t refund me the $4705.00. I call and karen says they they will refund me the money is 15 business days. They also email me this. It’s now 15 business days later and they still have not refunded me my money and are now not answering the phones and ending the call when it’s picked up. White performance and machine are thieves. I will be contacting a lawyer shortly.

tr
Review №43

Well worth the wait for a great engine! Great quality parts and craftsmanship! Thanks to all the crew.

Gr
Review №44

I had a 383 built and everyone was great to work with from Al selling me the engine and scheduling the engine to be on the dyno waiting on me when I got there. Engine runs and sounds great! Larry on the dyno was great! Thanks to everyone that helped me out on this project Al, Greg, Robin,Larry, and Daniel and cant remember the builder but thanks again. You guys made it feel like I have known everyone for years I will absolutely be buying from them again!!

Pa
Review №45

Always great! Exceptional quality and craftsmanship the engines built here. Unbelievable price for the quality and power!

ca
Review №46

Bought a rotating assembly from Whites. Excellent work and products. They treat you like a friend. Thanks for everything.

12
Review №47

Well I have had some issues. I have been calling daily on the progress of my motor. Every time I call I wait at least 15 to 30 minutes or more. Im always promised a an email or phone call and never get either. This has been going on for two weeks.I am spending $6500.00 for the build and was willing to add an additional $2300.00 labor and parts but decided to cancel that because of the poor communication. I was very impressed when I fist called but after the order was placed it went down hill. I am not the type of person to complain or give a bad review but if you tell me you are going to call or email I expect something. Instead I get an excuse. Im sorry but my experience with this order went from 100 to 0 faster than a blown motor! This may not be the norm but I will have a hard time recommending my racing buddies to have there work done here. Againvery sorry but i have tried and have been very patient.

Sc
Review №48

I wish I could give a Negative Star Rating. Total Crooks more to come

me
Review №49

Please Don’t get Robbed by These Horrible Scammers!!!! Started on January 16,2019We called for an engine for our classic car we was starting. First thing we thought we was calling Skip White Performance, boy was we wrong. We ask Glen what the difference was and they said “ They are the original company and the founder the champion racer Fred White still works in the shop.” Little far from Skip White Performance . But OK we give them the benefit of the doubt. So we started talking engines. Ordered a 383 stroker that day January 16, 2019 purchased the first amount for over $8000.00. Then we called back with a little bit more upgrades that we were thinking of adding to the engine and was charged another $1088.00, Was told our engine will be done before April . We was in no rush. We were still waiting on our chassis to be custom built so no hurry . Then the end of April came we called we’re getting closer to our chassis being built, and there starts the runaround . Lies from Glenn, Casey, Al the receptionist Suzanne I think . We was told defective dart blocks . Employees being sick . We didn’t get an invoice correct invoices remind you there’s three different ones we still don’t know which ones the right one until just last week . This company is the biggest scam artist using a real great company’s name in order to generate business for themselves . If you’re going to be low of a person you could of at least made the engine like we talked about got your money and no one would’ve known the difference . Liars, cheaters, and scammers can’t do that they have to steal other peoples money, hard earned money. We Won’t Our Money Back, you said you would 2weeks ago, you said that Friday, then nothing, then you said that Monday by the end of the day, nothing. You have a credit card Felon that works for you taking credit cards over the phone. It’s all around a Crime and you all should be in Prison! I am writing the BBB and I will keep going until Bron gets his money!!! Paul you should be Locked up!!!

Sc
Review №50

The guys at Whites are super knowledgeable and experienced. I was impressed. So much better than Jegs or Summit. Easy to order and cheaper prices than anywhere. I will be sending ALL my customers to Whites Machine.

Ka
Review №51

These guys are theifs.. Never had to write a review good or bad. Myself and family are NOT impressed. They stole over 10,000 dollars from the company.. Still have not gotten the money back.

Ke
Review №52

My friend Michael Hickson Ordered a block Engine and parts January of 2019 from Paul Reinhart owner of Whites Performance. Mr. Hickson was told the engine would be built between six to eight weeks, Mr. Hickson gave the owner Paul Reinhart the amount of $6,000.00 as a deposit. Here we are in the second week of October 2019 still no block engine with parts. Mr. Hickson is going to sue Paul Reinhart and his company. Sent company a certified letter and Paul Reinhart received the letter on October the 4th .Mike Hickson has made many phone calls to resolve this matter and still has not heard from Paul or his Company . Mr. Hickson will also be sending a letter to the Better Business Bureau .

Do
Review №53

Courteous staff, excellent food, fast drive-thru lines!

Sh
Review №54

Great prices, friendly staff, and can always answer any questions I have

da
Review №55

Initially everything was nice. Once I received my Engine, incomplete, along with many missing items. And missing all my accessories. After fighting with them for months still missing accessories and they refuse to correct it. If there was a zero rating I would give it to them. Be very cautious with this company. They still owe me $950.

Me
Review №56

Told be three weeks and it has been three months to get engine cleaned and bored. If they want to do it way they want not way you request. If call they never know who doing what or who actually doing work

Ha
Review №57

We ordered a shirt from them. Never recieved the item. After multiple attempts to let them remedy this, zero response. Radio silence. Terrible terrible way to do business. Contacting the BBB.

Al
Review №58

Ive been ordering parts as I go with Allen and he has been very patient, understanding and VERY helpful. Ive been ordering Chrome parts for my 383 Stroker they are building. Ive asked several questions via email and on the phone and they are always there to help and guide me. Their prices on engines and the extras are less expensive than the other normal places like Summit/Jegs/blueprint, etc I strongly recommend Whites Engines and their team, especially Allen...Alan R. Lovell/Florida

Gr
Review №59

GREAT GUYS VERY. HELPFUL THANKS. GUYS LOVED THE TOUR OF SHOP BEAUTIFUL ENGINES

Ti
Review №60

The owner cares about customers and tries to please them. Good quality!

Br
Review №61

Had a great day on the dyno watching pro tuners work. Every change made more hp great group of guys. Also like to thank Kevin from Fast for dialing in the fast efi 2.0.

RO
Review №62

BEWARE!!! READ REVIEWS BEFORE GIVING THEM YOUR MONEY!!!! Ordered a turn key 383 engine was told 2-3 weeks by Glen, have gotten a different story every single week I have called. It went from built in the balance room to a week later waiting on pistons to a week later almost built ready to dyno to a week later not built then I upgraded heads at that point since not built yet, then built waiting on dyno since a guy was out... today waiting to be built. Every single time Glen acts as if he doesnt remember the previous conversation. Please people do not buy into whatever story they tell you. Requested today cancel order since per Casey who spoke with some shop manager 2 to 3 more weeks build time as it was not even built. Glen confirmed that was correct. Will be filing dispute with credit card company after this review as well as Better Business Bureau.Good looking website but nothing they have promised after fully collecting payment has come to fruition.Since this review they have somehow deleted my check in and comments on facebook and made it to where I can no longer speak the truth and warn others about their business practices.

Ai
Review №63

Beware!!! Horrible service, late items, lied regarding stock available ! False advertising on Ebay for items. Ordered BBC Chevy 496 rotating Assy. With forged DIAMOND pistons w/20cc dome. Via phone conversation during payment, we were assured crank was forged not cast. We received 18cc dome MAHLE pistons and a cast crank. Sold us upgraded bolts but refused to acknowlege request to update price paid on Ebay. Had to call to even get it marked paid on Ebay and to obtain an invoice. Does not accept Paypal, ad says they accept MC, Visa, etc through Ebay, but when you agree to pay, youre directed to make purchase over the phone or mail in a cashiers check. They listed my payment as genericcredit card instead of MC on Ebay..why? After several written promises to replace incorrectly shipped items and to get the forged crank and 20cc Diamond pistons, we are asked to call shop manager where my husband is told we would now have to pay $500 more for a forged crank and that they dont even carry 20cc Diamond or Mahle pistons and to just use the MAHLE 18CC they sent. BUYER BEWARE!

Br
Review №64

Waited 4 months to get a block bored and the pistons wont even fit in the cylinders.Everytime I called for a status update, I was basically lied too, Yeah Ive almost got it done. Itll be ready tomorrow. I heard this statement more times than I can count.Pathetic business.

Ja
Review №65

Ordered a fuel pump and some fittings about 3-4 months ago. They never shipped it. Everytime I called they sent me to the shipping depo and they never answered the phone. So they basically stole the $44.xx from me. Im not exactly the richest person in the world and its taken me over a year to build my engine due to funds. Just sucks that I had to eat it. PLEASE STEER CLEAR.

Ju
Review №66

After 2 months no block. And after 2 more weeks still no refund

Cr
Review №67

Very friendly and knowlegable staff. I would stay clear of there competition Skip White!

JD
Review №68

These guys build great engines and are very goof to work with.

ma
Review №69

Love the service they answer all your questions and they be glad to Answer any questions u have

Sy
Review №70

Wonderful place to shop and deal with

Mi
Review №71

They do poor business took 3weeks to get my money back

Ke
Review №72

There pricing and quality are spot on. I tryed to piece a hi performance rotating assembly together from other company,s for my bbc and couldnt get anywere close to white performances pricing . Everything they sent me was the name brand parts as they described and it showed as soon as i opened the box and saw the quality of my parts. They even sent a balance sheet ! I highly recommend white performance .

Al
Review №73

Always helpful & very nice people to deal with

Ly
Review №74

We paid for parts and never received them. Now they are in jail.

Bu
Review №75

They had a block from 18 weeks and all they done was clean and bored. They said 6 to 8 weeks when I dropped it off.

ch
Review №76

In the last year I had a block machined. I just got the engine together and the freeze plugs are leaking. Im disappointed.

Wi
Review №77

Ripoff artist take your money and run!

De
Review №78

Awesome machine shop, great people.

Zo
Review №79

Sorry this place has went down hill

K.
Review №80

Good people quality work

Ce
Review №81

Took a crankshaft to be reground in early December 2016,and was told 3 weeks. Now it is mid January and they cant tell me where my crank is and cant get anyone on the phone who can help.

An
Review №82

SCAM.... BUYER BEWARE!

Ki
Review №83

Amazing service!!

Cr
Review №84

THIS IS A SCAM, BUYER BEWARE!!!!!

Information
100 Photos
84 Comments
3.2 Rating
  • Address:3357 E Stone Dr, Kingsport, TN 37660, United States
  • Site:http://whiteperformance.com/
  • Phone:+1 423-288-3881
Categories
  • Auto machine shop
Working hours
  • Monday:Closed
  • Tuesday:8:30AM–5:30PM
  • Wednesday:8:30AM–5:30PM
  • Thursday:8:30AM–5:30PM
  • Friday:8:30AM–5:30PM
  • Saturday:8:30AM–5PM
  • Sunday:10AM–1PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
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