Jordan was very patient and helpful as I made my decision as to what vehicle was best for my family and my situation.Then he thoroughly showed me the “ins and outs” of operating my new truck which was much appreciated…especially since I am a senior citizen. The management was also instrumental in helping me get the best trade in for my vehicle. Glad I shopped there and would not hesitate to shop there again.

I had a great experience at Bates Nissan. My car had a part that was recalled on it, and I was able to make an appointment and get my car in and out within a timely manner. All of the guys were courteous and very attentive. The service advisor Tyler was awesome and made sure he answered any questions or concerns I had. Thanks guys and keep up the great work!

I love the staff at Bates Nissan. They approved me for a 2021 Nissan with no money down. God is too good. Thank you Jesus.

My sales representative Mr. Devin Wilson-Williams was Outstanding out the gate. I told him what I was looking for and he had 3 options for me in a matter of minutes. We made a deal in less than 20 minutes. Thats what I call knowing your craft. Thanks again

I had a GREAT experience with the service department, with Tyler, at Bates Nissan on Killeen. He was very helpful and informative. He asked questions I could answer then he helped me get the exact service my car needed. He did not try to get me to do anything other then just what was needed on my car. I will definitely be returning to Bates Nissan for all my car services and repairs. DJWC- Copperas Cove TX

Worst used car buying experience - EVER! Please read...Worst used car buying experience - EVER! Please read down where the mechanical/safety issues are mentioned. I purchased used Titan May 3, 2021** The truck is okay BUT; 1. they hammered me on my trade in (easily made BIG $$$ on it - my mistake Im not accustomed to dealing with used car salesman (the Prius I traded had for 8 years and they wouldnt budge off $4750 - they advertised it for $10,999 it sold right away! boy am I a dummy or what?) Had 4 new recent Michelins and dealer oil change the week before. My Bad :(2. I had to beg for my $500 military service discount (even though the sales guy knew I was a veteran he never offered it)3. there wasnt any love seems it was all about the money. I didnt buy it the first day and sales guy got all grumpy at closing time.** I bought sales guy & used car shop manager Bushs chicken for lunch and couple gallons ice tea - wasnt appreciated! Sales guy still owes me $5.00 gas money, I drove back and forth to Cedar park a few times till they got things right & he offered to pay the gas - was $15 he paid $10 - after few weeks of him telling me he sent it (?) I told him to keep the Fiver. BTW, nobody in used car department was wearing masks which made us uncomfortable.MECHANICAL/SERVICE DEPARTMENT ISSUES:1. bad rear brake line had to be replaced (after I bought the truck) so much for their 160 point safety inspection- big bubble was ready to pop Howd they miss that? (they did give me a loaner for one day)2. New battery was installed - someone left the battery clamp totally loose. truck wouldnt start next day after I got home, luckily I popped the hood and found it loose! like it was a big joke or something, got home & tightened myself!3. parking brake wouldnt hold on my driveway, they finally replaced the parking brake pads after I raised a stink and told them its a safety issue in Texas.4. detail man scarred the rear door window tint, I let it go.5. Radio is fried (distorted sound) I thought it was cause I was up in Killeen - didnt pay much attention when test driving) It will be replaced as truck is under 5 year/100K Basic warranty.6. After rear cylinder brake line was replaced they entered wrong mileage on car fax. (supposedly corrected - I junked car fax they were sending me spam emails)==> I really dont want to get into personality issues as I had the right to NOT go back, the truck was priced fairly so I wanted it. Just wasnt smooth and several issues from day one!Its been hard for me to write this but I hope this review will be helpful, my experience with the new car guys at Bates has been good, Im waiting for the new Frontiers - this Titan 4X4 turns out to be more than I need to haul around a 22 foot bumper pull trailer- but it is luxurious and lots of fun electronics - its the Texas Titan Edition and a screamer to boot! PLUS FACTORY 5 YEAR/100K MILE BUMPER TO BUMPER WARRANTY AND MADE IN AMERICA! (except the transmission is Japan made)

Although my experience only met my expectations, it is because there were things that dealership and I need to learn more on EV. That is certainly expected.Embarking on my journey with my 2022 Nissan Leaf(Thanks to Bates Nissan), I believe I will gain more insights how this vehicle will educate me on driving electric...its pros and cons. Josh helped us to make our decision easy.

Josh was great!! I’ve never experienced some one work so hard. You want good service and a great deal… Run to Bates Nissan.

What a great experience ! Customer service was very good .. and the knowledgeable staff were polite and courteous !

I cant thank Bates Nissan enough for the outstanding job they did getting my vehicle in for the repairs having it completely done above and beyond the same day the shuttle service that was provided and just the overall courtesy they showed me. This is my first experience with the Nissan brand of vehicle and Ive been very pleased with the entire experience. Big shout out to them...

All services was completely done and tire checked and repaired. Thanks to Jessie the service technician!

My past experiences with Bates Nissan was great! The service manager was present and transparent. However in the past few years, I would say, 7 out of 10 times, there has been a problem, either with customer care or the service on my vehicle. However, each and every time, the service manager, the current ones, would make it right. .This is one reason why I have been getting my vehicles serviced there for the past 18 years.Today, while making a service appointment, I had mentioned to one of the employees how Garland, in Temple, will wash your vehicle before giving it back after an oil change/service. I was then told that Bates Nissan gives out free car wash vouchers, when they receive them, to customers. Now that information did not sit well with me...I have been a loyal customer for 18 years and not once was I offered a free car wash voucher.

Polite, I Thoroughly enjoyed the visit. They were explanatory of what else needed to been done to my vehicle. Very satisfied

I am so Excited to share my experience with Bates Nissan. Every...I mean every time (I have a maintenance plan) I go into Bates Nissan, I am met with the kindest personnel. They are so through all answer all my questions.. The service Dept.is 5 star service and in so many areas..10 star service..Absolutely Amazing Service!Thank youMelissa Rushing

They were extremely friendly and helpful. They went above and beyond my expectations😃👍 the best expierence I’ve ever had at a dealership. Thank you so much!

Amazing staff and facility. The coffee was amazing.

I worked with Mark, I explained to him my budget and what I wanted, he made it happen for me. Zach also worked with me to finalize the sale. I am pleased with the outcome, not to mention the environment was clean and comforting. I am very happy to have conducted business with the guys at Bates Nissan in Killeen. Outstanding service!

Bates Nissan did a great job this time. My oil change and tire rotation was completed within an hour. The price was good also.

The service was great, but communication could improve. Our sons car had an oil leak. Because the car was a prior rental, I purchased the extended warranty. After sitting in the lobby for 3 hours last week on Thursday morning, we asked for an update, turns out it was going to be several hours to diagnose the source/cause of the leak, and a minimum of overnight to fix it. We used their shuttle service to get home, no big deal. Later we got a call explaining the issues, and I was told it it could be done Friday (next day), if not definitely by Monday. Here it is Thursday the next week and we just got it back. There were no phone calls between the update last Thursday and the notification that it was ready for pick-up today. Friendly and helpful employees, nice and clean, but the communication could use a little brushing up. Overall Im happy with the service and will gladly return for future service.

My wife and I were looking for a vehicle and have been to every dealership in the area, when we got to Bates we were greeted by a salesman who actually took the time to consider our needs and helped us find what we needed. Devin not only walked us through the features of the vehicle but made sure that we would be happy with our choice. If I could give more stars I would

Staff was friendly and helpful with my situation. Jeremiah was great with details. General manager was definitely helping with getting me a better deal.

Bought a used vehicle recently from Bates Nissan and was not disappointed top notch service while at the dealership. Andre and his employees strive to get the best options to choose from in their inventory. Seem to be very honest and a above average car dealership.

I had to bring in my nissan Altima because my brakes were squeaking. I was helped right away as soon as I stepped in the door. I had already calculated how much I was going to be charged for new brakes and rotors, not to mention, I needed a new key fob to get in may car. The charge was on point as I had calculated. They checked so many other things on my car to make sure it was okay. I really appreciate it, the whole team done a wonderful job ! Thanks Bates Nissan, you really did treat me like FAMILY

Website doesn’t allow you to make appointments for oil changes anymore. In the past you could log in and select a date and time. Now you arrive and just have to wait. I ended up waiting for over two hours. The frustrating part is that every time I come in they have no clue who I am or what service packet I purchased. For example after the service was completed they tried to bill me $70 until I told them that this was part of my purchased service plan and should be no cost. After looking me up in the “main database” instead of the iPad they didn’t charge me. They need to do better at being able to pull service plans. I bought my car new from the dealership and every time they act like I am a stranger.

Jeremiah and Zach were GREAT! It didnt take a long time & was smooth the whole way through. Im grateful for both of their time! Ill definitely be coming here for the future! :D

Josh was very helpful with helping us figure out which vehicle was best for us! We love our new car. The process wasn’t complicated and was very efficient with everything. Thank you!

The staff truly went above and beyond. Anthony made sure all of our needs were met, and he was super helpful. They worked together and made buying a new car not only easy, but much less stressful. Best dealership around!

Took my 2013 Altima for a Recall for the hood latch. The Service Rep, Tyler, greeted me with courtesy and said that he would call when finished. Two hours later I received a call from Tyler saying my car was ready for pick up. This was before lunchtime! Great service and great Service representative. Thumbs up to Tyler.

The experience was great. Sean the salesman explained all the bells and whistles for the vehicle. I’m super excited to be a Nissan owner.

I’m having problems with my back up camera, and of course it worked fine when I took it in for service. But they’re working with me on this, and I’m happy with that. Thank you.

Great customer service. My service advisor Nate was great and explained everything that was going on with the car to get it back on the road running smoothly

The customer service is outstanding starting with Kevin, the GM, Andre and KP in finance and the rockstar, Devin, our sales rep. I know they are there to sell cars, but it seems they sincerely care about their customers satisfaction. They waiting area is nice. The only issue I might have is that it was a fairly, not unreasonable, but fairly long wait to get the paperwork together. I’m interested to see how our first service appointment goes. Otherwise, we are totally satisfied with our experience. Thank you, Bates team!!!!

Ive been looking to get a new Nissan for about a month now. I know what I want, so I was going to special order one.Finally, this dealer says they can do it.So I make the long drive out here to start the process.They bring out the estimated cost, and its fully 5K over MSRP.And there is a $1095 markup for their dealer package of window tint, wheels locks, and some other items. That the dealer says he cant remove. When he totally can, the car hasnt even been built yet, the accessories uninstalled.So they wasted hours of my time and fuel for that.

I went to Bates Nissan for a walk-in for an oil service and tire rotation on a busy Saturday morning. I was told that the wait would be 2 hours, but my service was completed in just a little over an hour. Thank you so much for respecting my time.

Came in for an oil change. Great service, and courteous staff.

Jim King and I had an absolutely enjoyable experience. Yes I said that about an Auto dealership. No pressure at all. Went in to look and wasnt expecting much and WOW! Drove out of there with the car we wanted, in the color I wanted, interior i wanted, bells and whistles we wanted and the Sunroof that was a must have. Great price. Great interest rate. MARK WILLIAMS WAS OUTSTANDING!!! He went above and beyond what I expected to make me 100% happy with the choice, which made Jim even happier.

After shopping at several local dealerships looking for a good quality affordable vehicle and having no luck; we came upon Bates Nissan. I did not expect to find much after the day we had with rude dealers and high priced vehicles. Anthony came out to speak with us and immediately his personality and demeanor put me at ease. He is honest and very knowledgeable. He showed me a car I never thought to look at and I instantly fell in love. He answered all of my questions/concerns and kept me informed of every step throughout the whole process. I did not need financing through Nissan so I cannot comment on that. I can comment to the rest of the team. Finance manager was very helpful and knowledgeable. The whole experience was pleasant and I highly recommend this dealership and Anthony if your looking to buy a used car. Thank you Anthony and Bates Nissan.

Great experience with Bates Nissan again! We went to buy a truck in September of 2020 and had a great experience. Went yesterday to test drive a vehicle. Jeremiah and Clay made everything super easy to understand and made car buying comfortable. Thank you again for your help!

Tyler in service was very helpful and professional. My vehicle was serviced professionally, and returned back to me sooner than expected.

Courteous and professional in all departments I dealt with. Clay and Tre were outstanding while walking me through the buying process. This is the second truck I have purchased from Bates and will continue to do business with this company.

Had a great experience buying a used car! Great service, straight forward with no surprises! Smooth,the way car buying should be. Shout out to Keith and Zack for the great customer care and expertise!!

I had Devin and Andre helping me to find a 2021 Nissan Altima that I wanted. They were able to get me into the exact vehicle that I was looking for. They are both very friendly and professional. Overall my experience was easy and quick.

Clay, Robin, and the Nissan team really took great care of us! They are very knowledgeable, reasonable, and friendly. My son is super excited to have his first new vehicle be the Titan Pro-4X👍🏼As a parent, I’m loving the safety features and warranty❤️

Excellent service provided by folks who went above and beyond to make my visit a great experience.

Went to look for a replacement vehicle for my wife. As soon as we entered the lot at Bates Nissan we were approached by a salesman named Anthony. We told Anthony what we were looking for as far as price and all went. Anthony went above and beyond his duty and made sure we found a vehicle. After finding the vehicle we wanted Anthony and all the other Nissan staff treated us with the upmost respect and made us feel like we werent even purchasing a vehicle. Excellent service by Anthony and his team

I Started Talking to Keith at Bates Nissan in April while deployed to Afghanistan he was very professional and patient his top priority was all about what I needed. Finally after 6 months I made it home, I made an appointment to see Keith and when I arrived he pulled up a Rogue that had everything I had requested, within 2 hours I was out the door with my new vehicle. This is my 7th vehicle I have purchased from Bates every experience has always been positive but this time was the absolute best. Thanks Keith and Zach see ya soon when my wife wants something new.

Very polite staff, and the service area was clean and open. Best part is that it came in cheaper than they initially quoted.

Ive been bringing my car here every time something goes wrong with my experiences with Nissan dealerships they have a great group of engineers great work performance to help get your ride back performing better I love these guys Nissan the best take your car there

Bates went the extra miles to locate and drive back from over 4 hours away the exact vehicle I wanted. Thank you very much.

My advisor Tyler was amazing always informative of what was going on. When my warranty company took 30 yrs. If I ever have issues again I only want to deal with him he deserves a raise very sweet guy and good looking too lol

Great customer service. Great pricing. Fair trade in value. Highly recommended.

Bates Nissan had great customer service. I brought my 2018 Pathfinder in because I had a small oil leak. I have a warranty, but I was praying that the issue was either covered or didn’t cost an arm and a leg to repair. I get a call later in the day, after their complimentary car service dropped me off at home. The issue ended up being that my dipstick hadn’t been screed in all the way, and oil was leaking as a result. I was expecting to still have to pay something for their time. I ended up owing nothing! If that isn’t a demonstration of putting your customer first, I don’t know what is!

When the initial appointment was set up for the key fob to be reprogrammed the customer service should have said to bring all of the known key fobs for the vehicle in for the appointment. I hade to drive bake home and bake to dealership. After waiting almost an hour and a half I was told they could not reprogram the key fob due to it being the original key and it only had a one time coding that could be performed on it. I thought that was strange when you can buy the same key fob and have them re-programmed.

Trey was fantastic! The whole team was friendly, knowledgeable, and enjoyable to work with. We bought our son his first car and Trey celebrated this with us. It was a special day and Bates Nissan made it even better. Thanks Trey!

The staff was professional and accommodating. They took me home while my car was being worked on. The process was smooth.

Bates Nissan was amazin. They helped me buy a 2022 Nissan Pathfinder in transit to the dealership. Everyone was very friendly and answered all my question. I want to say a special thank you to Elijah T. He was awesome to work with and took a lot of time to make sure I knew how to operate my new vehicle.

Robin is awesome …….He was wonderful in assisting me with my car. Great customer service ….thank you so very much

Absolutely the best experience! Josh and Zach were both very professional! Highly recommend!

On July 30 this year I wrecked my van I looked everywhere for a new .all the Nissans I went to didn’t have any on their property. So I took a chance on going to Bates Nissan I met with Josh he said he would find me one I thought my chances were slim to none !!! low-and behold he found one in Bryan Texas he even went and got it they went way beyond to help me out thank you Bates Nissan !!! I’ll tell you this if I ever buy a nothing vehicle I’ll be buying for them!!! Thank you all at Bates Nissan you guys Rock!!!

Best sales experience in years. My wife and myself buy cars quite frequently and Jordan made everything beyond easy for us to get the vehicle we wanted without any hassle or confusion. From the time we arrived till the time we left, it was a pleasure to be in the company of honest and friendly professionals.

Tyler at Bates Nissan was awesome!!! He was respectful and kept me informed every step of the way. Loved his integrity and professional attitude.

I needed new brakes and an oil change. Work was done in a very timely manner. Feedback was provided after work was completed. I wasn/a also given a ride back to my house while the vehicle was worked on. Also picked up when the vehicle was finished.

I went in to just look at your inventory and ended up buying a new truck. Elijah was my salesman. Couldnt have asked for a better guy. He answered all my questions and was very professional. The finance guy was great too. I will definitely tell my friends about you guys.

Love Bates Nissan, everyone is kind, caring and very thoughtful. Thank you, I will be back!

My car stopped accelerating, so I had it towed to a shop. Then, after waiting for 3 days for them to even look at it, I had to call them for an update. The update was that they wouldnt work on it because it was a code in my transmission. From the start, I could tell Bates Nissan was going to be a good experience. They kept us updated, informed, and were really nice. The work only took a couple of days.

As always super service on all points. All I can trulySay an AWSOME JOB I salute all at Bates.

I have had 2 amazing experience at Bates Nissan I work for a local hospital. And I will definitely buy my next vehicle from here.

I was pleased with my experience at Bates Nissan. It was easy to make an appointment, and I could get the service I needed quickly. The staff was friendly and helpful. I will definitely be back.

Had issues with the rear hatch. Gerber Collision had the vehicle for a week, it came back with issues still. It went back to them for a 2nd week. It came back with more issues. Some were caught by the service manager before we received it and it went back to be fixed. When we finally picked it up, we noticed the trim on the roof was broken and that there were dents on the exterior of the hatch. It went back for a 3rd week. They completely replaced the hatch this time. Still issues with the quality from Gerber. Vehicle came back with scratches in the tint, on the exterior of the vehicle and grease stains on the headliner near the rear hatch.

This is my second Nissan bought from Bates Nissan. People are always kind. I like a place where everyone works as one, like a nice oiled Machine. Ms Wilma went over and above to help me. I explain my PTSD and Ms Welima introduced me to Mr Elijah. He’s very knowledgeable. In my other times I would go looking for a car. The males wouldn’t take me serious. Mr Elijah help me to feel comfortable.The highestRecognition that a soldier can get is a “That a boy” Both my daughter and son are looking for a new car. I will go show them my car. I’ll send them to Bates Nissan

Bates Nissan had one of the best customer support team I’ve meet in years. In today’s world, to meet young men and women with integrity and kindness is remarkable. Jeremiah was outstanding thru out the process and his follow up after the purchase was refreshing. I’ve purchased 3 Nissans for my family and will without a doubt come back to Bates Nissan again. Thank you all for your family first approach.

Devin and Kevin Perez were amazing throughout the entire process. Bates Nissan provided excellent customer service and we will be back when my daughter turns 16.

Great experience & service from my salesman Damien Wilson. But almost walked out because I encountered 3 people not a single one greeted me or asked if I needed help. I had to stand at the counter and waited for several minutes until I got some help. If it wasn’t for Mr. Wilson’s customer service & great attitude I would have gone to Grapevine Nissan. Kuddos to Andre for his friendliness & professionalism!

I worked with a man named Nico in service. He was very helpful and informed me of the running deals. I would recommend this dealership, as well as working with Nico in the future.

Great service in a timely manner, the staff is vey professional.

Nate, my Service Technician, was awesome! He kept me informed of the status and progress of the work on my Armada. I was and am pleased with the work performed, the efficiency and the flexibility I was provided. This is my second vehicle I’ve purchased from Bates Nissan and am so happy that I stayed local on my purchase. bates is Great and so is Nate and his team!!!

Came in for a routine service it was performed in a timely manner and they also performed a good adjustment which I greatly appreciated love the staff always very helpful and friendly!

I took my car there for certain reasons and certain things were repairs but the reason why I taken the car there was not repaired and I had to leave it there overnight again it has been three night without my car now but my service advisor he was very professional in helping me. But Nissan has no loaners cars for you to use. And now I have missed three days of work because the mechanic should have been more careful in the work he did he should have did a better check on the car errors . This is just my opinion I’m not trying to hurt anyone jobs.

Staff was very helpful and informative. Sean was very patient with answering questions, and made me feel comfortable. I had a great experience with the staff at this location.

First I was greeted with good morning then a young man took me to someone that handles appointment. I like that everyone worked together to get me in & out. When finished they explained everything that was done to my vehicle & asked if I had any questions or concerns. I will be taking my car back to Bates.

Jordan provided superb customer service throughout the whole experience. Andre his finance manager too was amazingly wonderful and they both worked together to have us leave with the car we wanted.Simply the best team to deal with. I highly recommend Jordan to help you out for your next car purchase, you won’t be disappointed. Keep up the great work. Y’all are amazing.

The easiest, most pain free car buying experience I have ever encountered in my 40 years of car buying. Everyone was friendly, straight forward and up front. Love Bates Nissan!! Love our new Rogue!!!

Dealership was very kind and professional, they didn’t hassle me into buying a car. When I spoke to the salesman he listened to my wants and needs and found me the right car for the best possible deal. Thank you bates Nissan!!!

Extremely professional, attentive, thorough, friendly, efficient and competent. The service department here is why we dive almost 70 miles to exclusive deal with Bates Nissan and have done so for decades.

My experience was very nice, someone came and offered my children a snack while we waited, someone else came and was asking we were and joking with them. Very nice staff, that makes you feel comfortable while you wait.

Always a pleasant experience in service for my car- in & out, no complaints here 😊

Had my vehicle serviced at Bates Nissan today. Was in and out of there in an hour. The technician told me it would take approximately 1 hour for the services I needed. The staff was polite and courteous. Recommend Bates for all your Nissan/car repair needs. They are efficient, timely and will make sure they get it done right.

Excellent service all around. Negotiated a great price over the phone, and the dealership took care of absolutely everything, including delivering the car to me. No hidden fees, no sales pitches for nonsense add-ons - straight up honesty, transparency, and great service.

The best car buying experience ever! David and Robin in the preowned department were fabulous. Returned all of my phone calls, had the vehicles I was interested in up front waiting for me to test drive. Once I picked the 2018 Murano it was fast smooth and so easy. I went to 4 different dealerships and the customer service and care given to me was truly the best here at Bates Nissan. I recommend seeing Robin if you are in need of a vehicle. The manager David was very hands on and so nice! He made sure we were happy and the BEST service. Thank you Bates Nissan for the car of my dreams and the best car buying experience ever.

Shawn was amazing made buying a truck quick and easy! Thank you love the truck

I was able to walk in for an oil change and was heading back home within an hour!

Super helpful and were more than willing to work with me! Amazing experience. The salesman Keith definitely had mine & my baby’s best interest.

Tyler was very nice and had great customer service.

It was a good experience. Kevin and robin did a really nice job of being professional. And not overdoing all the salesman hype I experienced at other dealerships

Have to brag about BATES NISSAN!!! went in to just look at the KICKS, already knew what model i was looking for, just needed to look for the right color and style, well (ANTHONY ANGIOLILLO) came out to greet us, he was amazing and didnt try to change my mind or up sale or show us what i was NOT looking for, turned out he had a schedule customer coming in and turned us over to ( DAMON KEITH ANTOLAK ), wow those two together are amazing (team) Keith was right there beside us the whole time (not once felt like a CARSSALEMAN PROCESS) but like a new friend, then (CLAY O DELL) came in and work his magic with the numbers, now mind you my husband handles the whole number crunch & payments & willing to spend kinda thing, well I found the Model & Color & Style I wanted, and lets just say my husband walk away with a brand new 2021 Nissan Titan also !!! (Clay O Dell) worked his magic once again and put a big huge smile on my husband and myself !!! tell you what this was the best car buying experience!! Thank yall for everything and then some !!!!

Rob was amazing. Got us in and out. No hassle at all. Very kind, courteous and professional. Went above and beyond.

Tyler has great customer service and took great care of my truck. I was in and out quick. Great place and ask for Tyler for all your needs.

Everyone there was extremely helpful and friendly! We were completely satisfied with the service and attention to what we wanted and expected.

Sean Meredith is very professional and knowledgeable. He helps me a lot !

Wait time is longer than usual lately. Not sure why. Other than that, customer service is superb.