WOW CUSTOMER SERVICE Drove 3 hours from Miami to purchase a vehicle not knowing what to expect but I was amazed by the honesty and friendliness from the whole team. The best experience I ever had in buying a car. Highly recommended, true professionals.

Niles Sales and Service had just what I was looking for and Greg and Fernando were very responsive to my needs and requests. They made it very easy to do business as much of what needed to be done was handled on-line or by email. I received a very fair amount for my trade in. I was never rushed into a decision. Tony in financing was very accommodating and gave me some great advice. Jack Niles even swung by to see if everything was going well during my vehicle technology demonstration. Fernando was excellent in showing me all of my new vehicles features. He is a very knowledgeable salesman.

Gabby saved the day! Our 2021 Tahoe High Country stopped running (right in the middle of the Overseas Highway) while on a camping vacation to Bahia Honda last week. It was towed to the nearest dealer which was Niles. I called the following morning fearing the worst. Gabby handled my call with professional urgency and quickly diagnosed and fixed our Tahoe. Excellent experience. Key West has another gem. Thanks Gabby! J.

All the staff is really nice and friendly, especially Nick!! If you go there ask for him! He was kind and took the time to answer all my question before the purchase and to explain every detail of my new car after the purchase. Support local businesses, you won’t regret !!

Salesman Levi, thank you for making the purchase of my incredible Nissan Frontier effortless. I saw, my now, new truck on Wednesday and was driving it home to Michigan on Friday. Levi was so open and helpful in making my out of state purchase a breeze. I recommend him to anyone in the market for a vehicle.

I was very upset after leaving this place. Booking and service was all acceptable, up until I was about to leave. I opened my car door and there was oil on the red leather seat of my car. I went back in to speak with the service manager, and he wasn’t very helpful. He sent out a coworker, Gabby, to clean my seat. He was rude about the whole situation. I needed oil in my engine, not in my car. Thanks Niles! I won’t be coming back here.

We went to Key West for vacation. My husband and I are big car buffs and stopped in to ask for memorabilia and spoke with Nick who was absolutely amazing! He came through for us and gave us these awesome tag brackets! Cant wait to put them on my car!! If I was in the market to buy a car, I wouldnt mind driving back down to Key West to do business here!! Thanks Niles of Key West!! Thanks Nick!!!

The sales team at Niles is top notch. We have purchased and leased many cars with them throughout the years and they take care of our local community. From sales, to management, to finance, they go above and beyond to make the experience a great one.

Absolute waste of dealership. Terrible customer service. Dont do their job. Service manager Wayne is the worst human being I have ever dealt with. Uncapable of his job.

New to the area. Checked their website for a good used car and bought an excellent Toyota 4 Runner! Logan was an excellent NO HAGGLE salesman. Great views from the dealership was a bonus, too.

I choose to support Niles Sales and service because it is local. And being a long time customer comes with perks, like the service desk people know my wife and my names. We always get prompt response from any part of the Niles business. You may spend time searching for a better price but having such a good dealership right here in Key West is pricless.

Very pleased with service. Bonnie does a great job with scheduling. Very accomodating. And Mr Curry (Gabby) makes sure everything is handled properly. He arranged a ride home while waiting for the job to be completed. The team does a very good job. Very happy to have their support for my Silverado.

Always easy and quick. Chris and Wayne made it a great experience! Thanks

I always appreciate the great service and the quality of care Niles Sales and Service provides. Thank you Wayne Holmes! Pleasant staff and comfortable waiting area. Love the dependable shuttle service! Thank you once again for taking such great care of my Chevy and Me! Leslie Brier

When we moved from Chicago to the Keys I thought that I would have to take my 2019 GMC Sierra to the mainland for service. Thank goodness that Niles Sales and Service in Key West is a short drive from home. Their service department and staff are friendly, knowledgeable, and ready to go the extra mile for their customers. Niles will be my dealer of choice for my next GMC!

Worst experience of my life. I took our 2021 GMC Sierra in for what turned out to be a problem with the lifters in May of 2021. When I arrived I was told my appointment was rescheduled, they diagnosed our vehicle and said they didn’t have a tech to complete the job until July 2nd. I called on July 1st to confirm my appointment and was told I was now scheduled for July 12th but again no one was able to complete the job. I was then rescheduled for August 2nd, the truck was towed down the day prior only to receive a call that I was now scheduled again for September 4th. We now have a brand new truck that has been broken down for 3 months with no commitment from the service department to repair the vehicle. Terrible service.

My first experience at Niles was a good one. Wayne in the service dept took great care of my Yukon. Everyone at the dealership was friendly and respectful. I will be back.

A truly wonderful, locally owned and managed dealership that has great Sales and Service staff. There really is a Jack Niles there, and he is a great guy.

Great interaction with service staff. Explained my situation and they had me in and out within 30 minutes.

Fernando was great! Very informative and took his time with us. I did not feel rushed to make a decision. He made me feel like we should feel good about our decision and test drive to our hearts desire. He was great at following up with us before the sale and after the sale. I’m pretty sure I found the man that will take care of all my family and friends vehicle needs!Steve played finance and he was great as well!Thank you to both these gentlemen. They are true assets to the brand!

Knowledgeable, Professional, Friendly Service department!! I was on vacation in key west and had some issues with my car and these guys took great care of me. The technician immediately figured out the issue! Tom the service manager took the time out of his very busy day and allowed me to explain exactly what my issue was and took care of it quickly! Gabby the service writers communication was excellent! Great team. I travel to the keys often and will definitely visit them again for future service and repairs.

David Leto really worked with us and got my wife into the car she really loves! Thanks again David!

Had a vehicle that needed an alignment. Another place said I needed camber bolts; bill would have been $480. Niles checked it out; no extra parts need. It was a straight forward alignment.Sandy is a always a pleasure and makes sure you get only what you need. She is one of the few people on the island that still understands customer service.I know sometimes the dealership is sometimes more expensive than other shops. But consider this; you get what you pay for. You are paying for expertise and trustworthiness. That is worth the money every time. You can feel comfortable knowing you are not being hustled. I will only have my vehicle serviced at Niles from now on.

Always a pleasure dealing with people you know like and trustgabby & wayne do a tremendous job in service department while behind the scene mechanics get the job done right.

I had a cash offer for a vehicle on the lot. Was lower than the sticker price and would’ve been willing to negotiate however I was told he would not let me steal this truck. First off if we are negotiating I would hold off calling someone a thief if I were you.👌🏼 To your response: I don’t have issue with refusing my cash offer. I have issue with the stealing comment. It was uncalled for.

My Uncle passed away on the 15th of November and I called GM Financial to pick up the leased vehicle and they just couldnt get the job done after almost 3 weeks of it sitting on the side of the road. I called Greg at Niles Sales and Service/Key West who stepped in and took care of everything. He went over and above with some extra help from Jose and Cass. Dealing with a death is hard enough and Greg totally understood exactly what I was going through and made arrangement to have the Truck picked up within 1 hours time. THANK YOU! THANK YOU! We need more people/places with the Exceptional Customer Service you provided!

I was greeted nicely and I didnt have to wait to be waited on.I explained what needed to be complete on my car and Gabby understood everything I mentioned. I did ask for a ride back home however that day they didnt have one. I was able to get a hold of my friend and he was able to pick me up and bring me back. Normally this never happened but this happen.Overall great care was given to my car and the service was great!!

I stopped here while on vacation with a camaro rental car that the top was jammed and the trunk wouldnt open and my bag was stuck inside. Gabby the service advisor said there was no way he could get a look at it any time soon. After several suggestions where I could get some tools, he offered to assist me with a couple tools and we retrieved my bag. Thanks Gabby for saving my wedding anniversary!

I would never buy or consider buying a vehicle from this dealer. They do not stand behind what they say and I was so mistreated by the sales manager. I have never experienced such terrible customer service in my lifetime!! Not only did the sales manager yell at me when I did not agree with him and when I asked where my car was that I special ordered. He also forgot that I was they paying customer.UPDATE/CONTINUED...They misled me on the vehicle I special ordered. It did not have the options that I specifically asked for. I specifically requested ambient lighting/heads up display/I paid $900 for navigation and it was not even navigation. When we built the vehicle, they said it was on the 2LT model and they said they ordered those for me when we built it together online. None of those options even come on the 2LT model. They are on the 3LT model! The salesman had no idea what he was even ordering! I went to another dealer to get the exact and right vehicle! AMAZING HOW ANOTHER DEALER CAN GET IT EXACTLY RIGHT!! By the way, owners response is inaccurate...the GM family discount was approximately $3200 savings for me. They were trying to pad my discount for almost $1000. Its my discount and I was not even getting the full benefit. Talk about trying to sham a customer! The most horrible customer service and buying experience I have ever had!

Great place to get your vehicle serviced. The sales people are very knowledgeable and will work with you. Mr. Niles himself is the man. Thank you Jack for lending us a car after the hurricane.Thats what I call dedication to your clients.

The staff at Niles is the BEST! They really go above and beyond to help you and get you what you need and they are always professional!

Service appt. for brakes went smoothly, quickly, professionally and priced fairly. They even showed me my old pads informing me that I got all of my moneys worth from those. I like it here !

Jorge was Awesome !! He went out of his way to locate the part I needed . Thanks for the Excellent service.

I was warmly greeted and my work was done quickly and efficiently. I recommend their service.

Gabby was at the service desk and was great to deal with. Our brakes were having an issue with a recall that caused the problem. While we were there gabby was able to have an oil change and tire rotation done at the same time even though it was very busy. Gabby got us in and out quickly and even offered to help us with transportation while we were without our tahoe. I highly recommend that if you need service make sure that you ask for gabby for excellent service.

Always have a good experience at Niles. Love their service department.

Niles was given an opportunity to lease me a vehicle in 2017. After a test drive, a follow up by me included defining a specific set of options so Niles could proceed to offer a price. When the dealership never returned my calls and emails, I took my business to the mainland where the employees took an interest in leasing me a car. Just because Im a local and you are the local dealership, you do not automatically earn my business. You need to act like you care and respond when people are interested in doing business.Seeing Niles Nissan, a Nissan dealership, refuse to accept the return of a Nissan at the end of the lease, forcing me to contact Nissan direct to intervene, does nothing but support my previous decision that you do not deserve my business.

Fernando was my salesman and went above and beyond in helping me! He made everything fast, easy and was very honest throughout the entire deal.

I was so grateful to the service team for getting me in same day I called as my service light came on unexpectedly. Our baby daughter is having major surgery in Miami in a few days and we will be up there for awhile. Thank you to Gaby, Marvin, Kelly, Lee and everyone for being extra kind and helpful. It really meant a lot to me.

The best service! This is the place to go!

The service department team is always friendly and accommodating. Gabby always takes good care of me and is always honest about the work I do or don’t need done. The courtesy driver is also very kind and takes pride in his job.

We had our first service call and COVID is still going on so I was a bit nervous. Wayne was my service rep and was genuine and caring for everyones health. The car seat was covered and all was sanitized and clean when I picked it up. Wayne reviewed what occurred on this visit and all of this was outside in fresh air and tropical breezes. Highly recommend Niles.

Excellent and professional service. Fernando made purchasing my new vehicle seamless. No pressure, clear and precise presentation. Easy process and very timely. Will be back for many years!

Excellent service from both sales and the service department. No pressure very easy to work with, went above and beyond on helping with any issues I had with purchasing and getting maintenance on my vehicle. I would recommend to anyone. Thanks to Steve, Logan and Gabby for all of your help and the rest of the Niles team.

Customer service is horrible. They sended coupon but they don’t know about coupon also they give a car after service doesnt clean all plastic covers inside a car

Have been purchasing our cars here since before it became Niles 20 years ago.Could not think of a better place for servicing our cars.Also a great place to work!

Staff and Randy Roberts Very helpful and personable, and I appreciated Jack Niles taking apersonal interest.

Excellent service all around from some great people at Niles. Same as always.

Great staff. Gabby, as always, was great and got our car up and running quickly. Fernando in sales is always a pleasure to see. He is our go-to guy.

Buying a car at Niles was a great experienceRandy worked with us and had us out with the car in 4 hoursUsually buying a car sucks because the sales guy talks out of both sides of his mouth with small talk and you know it’s not real just another saleNOT with randy because he was a genuine kind person who wanted to know us.He went above and beyond in every aspect of the processHe even smiled when we wanted to see 2 chevys and ended up with a gmcI wouldn’t hesitate to buy another car thereIt was just pleasant and the entire staff was wonderfulThis dealership is a step ahead of any other I have ever bought from before

Great buying experience...staff is very professional and made buying my 2021 Suburban a stress free pleasure. I highly recommend Niles to anyone looking for a vehicle.

From the purchase of my truck with Fernando to everyone in service is always 10/10. They’re always honest, up front, and don’t beat around the Bush with you and I really appreciate and respect that

I just purchased a new GMC Sierra Denali from Niles Sales and Service. With guidance from Fernando Castillo, I was able to get in and out of the dealership with only a few signatures; he quite literally took care of everything. I highly suggest visiting Fernando of Niles when on your next search for both new and used vehicles.

Best place to buy a car!

Excellent as usual! Its great to be able to keep car business local.Fernando was professional and diligent; however, not pushy. He followed up and made sure we got exactly the vehicle and deal we were looking for...

Absolutely amazing customer service! Even though they didn’t have what I was looking for. I still had the best experience by far, no pressure at all with buying a car. If you ever go there to buy a car ask to speak with Logan he can help you with anything.

Be sure to see Ray he is awesome his knowledge of vehicles is extensive and most important he is honest he sold us a Toyota 4 runner very happy thank you Ray!!! Great staff Eric the sales manger is also awesome!!!

Friendly efficient and the best staff ever! From the front desk nice Lady to the service agent and especially the very nice driver (Raymond)who dropped me off and picked me up while waiting for my car !

Right from the service ... I have a damage in the car and of course “Niles staff did not do that”. It looks like chemical damage. Very unprofessional service. Manager Tom needs to be fired. He did not want to listen us at all and we waited for him almost 30 minutes. Called Nissan immediately.

Picked up our new Nissan pick up this morning. Pick up is great, for a fairly basic model it has lots of stuff. Niles Sales and Service themselves, great doesn’t say enough. These folks were willing to do business over the phone and just made it so simple and nice. This is my 3rd vehicle from Niles and my fourth out of that building. Wonderful people. BUY LOCAL

Absolutely the rudest people!!!!!!!!!!! Very weird and felt very uncomfortable dealing with them. They looked my little sister up and down and was just hands down the worst dealer I have EVER been to! Never been treated like this!

The best customer service EVER!!!!!!!!!!!!!! thank you wayne so much for all your help and kindness. the entire experience was amazing from the moent i parked my car to making my payment.. perfect...

Excellent. Thank you so much.

Great job. Very efficient. I was only there for a few minuets!

Niles sales and service is a complete all in one dealership. Gabby in the service dept was courteous and very professional handling all my vehicle maintenance.

Went in to have my vehicle serviced, and left with a new car. All went well, you guys are awesome!

Best experience I had, Fernando went above and beyond to make my purchase was smooth, I went for an air filter change and end up getting a car. Thank you.Why drive the miles when you can to Niles.

Customer service is always dependable to any issue I may have with my vehicle.

Exceeded my expectations. I needed a new car, my previous one broke down on me. They went above and beyond to find me an SUV that I liked and that would fit my budget. Even after I purchased the vehicle they touched base with me to make sure that everything was going great and if I was still enjoying the car.

I went in, and looked at a used car they had. The salesman was very nice, and helpful. And most importantly, he was very honest. After the test drive, he came with very decent numbers. I told him what I was willing to spend, and he came back with a handshake. It was literally that easy. I had to go home and get the title of my trade. By the time I came back, the car was washed, detailed, and the paperwork was already done. I would absolutely do business with these guys again, and would send them my friends and family. Great job.

Excellent service. Longer lead times for appointments but it is the keys.

If you need service, these are the guys. Just remember, you are in the Keys.

Always a great experience here. They go above and beyond to make sure you leave with a great deal. Big thanks to my salesman Fernando!Thank You Niles Sales and Service!

Excellent service every time! Gaby & the service crew always take great care of us & treat us like family.

Never in my life with dealing with Nissan which is my entire life have Ive been screwed over like these guys did. They were going to lose money on the friends and family and low balled me on my trade in so much it was disrespectful. (Also was paying by prepaid check already had money in hand) Went to Key Auto and got a nice Jeep Compass TrailHawk Edition in under 30 min for the same price I would gotten my altima with a friends and family discount. Also double for my trade in.

I needed a battery for my nissan rouge .Which was under warranty. I called ahead and spoke to Sandy . After I got a jump drove to Niles . Within 45 minutes I was driving home with a new battery. Great service.

Niles service director is one of the most loyal men I have met in the Florida Keys. I took my car in for a recall, than I found out my brakes were about to go out. I was so worried, but luckily I found a coupon online that saved me money. The staff was extremely professional and took their time on my vehicle. I highly recommend to take your vehicles to Niles services, but remember to book your appointment. Thank you to all Niles staff in Service area and sales. You guys are amazing!

Great service and very professional, Fernando did a great job he did not rush to get what I want he make sure I was going to be satisfied with the car I choose.

Great service, dealt with sandra who was very helpful had me in and out..👍🏾

They were great, fixed my problem fast, kept me informed through the whole thing. Easy to work with!

Appointments are suggested for service to your auto. We moved here from Tennessee and had one more Free oil change and service due to us from the Chevy Dealer back there . Since we were new customers, I didnt mention the Free Oil Change owed to us from the out-of-town Chevy Dealership. Well, low and behold, Niles Service Dept. saw on the computer that the other place had promised us a Free one, and he GAVE US THE OIL CHANGE, SERVICE AND ROTATED THE TIRES FOR NOTHING!!! Awesome 👍😊 So very kind of Niles!! They certainly didnt have to honor that out of state Dealers promise. Thanks and you have our business from now on 🙋😎🤞(if helpful, please like) Thanks ! 🏝️

Our experience was beyond expectations. the salesman made everything so easy and understandable. Before we arrived, he had anticipated our needs and had everything well prepared. Our appointment was prompt, courteous, and professional.

Fernando was great, I would recommend him if you are searching for a car. He is low key, knowledgeable, down to earth and has a lot of patience.

I took in my daughters 2007 Malibu to get the radio and the passenger windshield wiper fixed. Gabby called to tell me that both parts were discountinued. Since they were not able to provide a service I was not charged for the diagnostics and gave me other recommendations. I will say when I picked the car up the radio worked for a second and went back out. I appreciate the honest assessment and I think it was fair.

I couldn’t be more pleased with my experience at Niles. It was my first time buying a car and Dylan was a great salesman through the whole process. He explained everything perfectly, very knowledgable and made sure I understood it all. Many thanks to him! LOVING my new car!

Service manager, Gabby, thank you for all your help and going above and beyond to help us with our car in a professional and courteous manner.

I just purchased a new vehicle at Niles and I wanted to share my experience.Fernando was my Salesman. He was informative, very thorough, pleasant and answered all my questions.I never felt pressured and the whole process went quite smoothly. I am extremely happy with my purchase and would recommend niles sales and service to anyone looking to buy a new vehicle.Thanks again FernandoLeah zuniga

Always welcome and taken care of right away. Great service.Thanks Niles

Everyone was courteous and my oil change was done so fast, I was shocked to get a call in less than an hour that it was done and my car was ready to be picked up. People that were there when I took my car was also being checked out.Great Service, Thank you!

Our salesman Randy was incredible. He was very knowledgeable, professional and very nice. He made our purchase very easy and pleasurable.We visited other dealers that day and Randy by far exceeded them in all facets of salesmanship. Thanks, Randy! As far as the Nissan Rogue we purchased, we test drove many other cars that day (Toyotas and KIAs) and the Rogue surpassed those vehicles in all aspects by miles. The Rogue has so many more features than the rest and for a very competitive and better price of the others. We definitely feel like we got the best bang for our buck! Thank you, Nissan and thank you, Randy!

Gabby did a great job! My corvette is always well taken care of at Niles!I just had my sons Camaro SS add a new FOB. Gabby took care of it with no hitch. Gabby always remembers my name and welcomes me when I walk in. Its nice to be treated personally.3/2/21 Gabby just did a repair on my sons 2017 Camaro SS, 2 failed electronic modules! Great job! Gabby keeps me posted on the progress always!

Amazing Staff. Clean and Friendly. Great Prices on All Cars Trucks and Used Vehicles as Well. I totally recommend them for your next Car or Truck Purchase

I Strongly Recommend Coming Here For a Viechle. I Had the Best Of The Best. Dylan Went above and Beyond For me & helped me Get my dream car ❤️ Also It Helps That He was the most attractive Sales Man Ive Ever Seen Thank You so much Niles Sales and Service . !!

The oil change appointment was made for Saturday at 9:15 am. I pulled into their driveway at 9:15. My ticket clocked me in at 9:19. This was because the service lady was on the phone and I had to wait for her to check me in. Please note that she didnt bother telling me that the car which I brought in on behalf of my boyfriend who leased the car from Niles wouldnt be worked on until approximately 10:30. The service counter lady finally told me that it was going to be awhile because one of their service technicians is out due to a surgery and there was someone else a head of me. Id like to know why my boyfriend wasnt called and advised of the situation? My time is just as valuable as yours. Very poor customer service. We wont be back!!!!

They gave me a great oil change and safety check! Beyond grateful!

Mr Gabby took care of my business perfect . It was fast and what spouse to be . Thanks to Gabby

Very good experience. Sales team stayed in contact and were respectful of my wishes. Followed Covid protocols

We are visiting Key West and Greg at Niles Sales and Service was very nice and super helpful!

Sales and test drive were what I expected, but the actual sale paperwork time took much longer than it should have for a cash sale. I can buy a house and spend half as much time on the actual purchase.Went back for an oil change and waited almost an hour past my appointment time to get in. Apparently customer time is a low priority here.

This is my Second purchase from Niles Sales and Service.From the beginning they have treated me excellent and have always treated me like Family.Mr.George was very friendly professional and knowledgeable with me,he understood what I was searchingfor,I was happy because they explained all the features and benefits in my vehicle.He even helped me move my child seat and other belongings over to my new Vehicle .Not only has George done his Job,he made sure that my child safety was his first concern.I am very Happy !Thank you !