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Handyman Ace Hardware
1950 E Stroop Rd, Kettering, OH 45429, United States
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Handyman Ace Hardware
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Ju
Review №1

Has all you needs and more. Great staff and always there to help.

Ch
Review №2

Decent neighborhood hardware store but felt like they looked at me like I was a criminal trying to do something wrong

Sm
Review №3

Greg was most helpful!!! I bought a tool here & was pretty confident (thought I knew enough...HA) that it would do for a seemingly small task in front of me. However, it did not work so I went back for a refund & better tool. Greg went above & beyond, & took the time to make certain I had exactly what I needed for the job. It worked, and easily! Also, Cassie was nice with the return/exchange & did the transaction smoothly. Thank you Handyman Ace Hardware for your help!

Da
Review №4

Love Handyman and how the employees truly appreciate working there and helping you. Greeted when you walk in, they let you shop for a while, then ask you if you need help. The propane Marine vet was an excellent man, and helped me with my old tank. This Handyman has great American values and employees. Thank you all for giving me a wonderful experience.

Ti
Review №5

Lots to choose from for a neighborhood hardware store. Unlike the big box stores, employees are actually around to help.

Sh
Review №6

Great store very neat and clean. Didnt take long to get in and out plus the staff is very helpful

St
Review №7

Everyone there is so helpful. Like to go to local smaller stores.

Wi
Review №8

Nice employees. Very helpful.

Ab
Review №9

Staff is always kind and very professional. I bought 150 bags of top soil. They helped me load. One of them (I forgot his name) gave me greate advise of what I need to use and add for my project. Thank you for the great service

Ar
Review №10

Staff and General Manager very friendly. The Marine Veteran that works the pickup and propane fill area, is one the most genuine Marines I have ever met. Keep up the good work and thank you!

Kr
Review №11

Building literally falling apart. Good stuff though very helpful and attentive

De
Review №12

The staff here is very pleasant and ready to help.

Es
Review №13

Good customer service. and I got helped what I needed to find

Ch
Review №14

Great neighborhood hardware store. I am normally in and out for my quick home projects.

Ji
Review №15

Well, I won’t claim that they are perfect, but these folk do their best to answer my questions and meet my hardware needs.(Doesn’t hurt that they are less than a mile from my front door!)

Co
Review №16

Love this place..buy all my bird seed here, they have a club!!

Ga
Review №17

Local hardware store....clean, organized and _LOCAL_

Ma
Review №18

Only been in there 1 time to get salt for the snow and ice. Staff was friendly and helpful and seem to be a clean store! The biggest one Ive been in!

Ma
Review №19

I love this place to get propane refills.

Je
Review №20

Love this store. They have just about everything you needed.

Ca
Review №21

Staff is super helpful and friendly, but not a huge selection of things. Especially in the plant section.

Ja
Review №22

It was cool I went to get bird food I was in there 1hr they had so much stuff I ended up spending $60

Da
Review №23

Large store compared to my neighborhood store and the cashier was very friendly and helpful.

Sh
Review №24

A store with friendly people and reasonable prices.

Je
Review №25

Not one associate asked if I needed help when looking at the locked up case with the drill accessories.

Je
Review №26

They always have what I’m looking for

Ba
Review №27

Great Customer Service....very helpful.

Do
Review №28

It Needs cleaned up. It is a Filthy store!

Pa
Review №29

I had a 20% off coupon and the cashier couldnt get it to go thru so she said it was because it didnt apply to what I was purchasing even tho the coupon did not exempt what I was purchasing..the line was growing long so she just dismissed me for no apparent reason..not at all happy with them..why have coupons if they dont work..

Jo
Review №30

Went to get my propane filled the guy was asking me how to fill it correctly what a joke

Ab
Review №31

Wish I could give this place zero stars!!! The store manager had the worst attitude of any professional I’ve ever interacted with! Very unhelpful. The cashier was very friendly though!

PH
Review №32

These guys know there stuff. For the past 5 years I go to them first instead of Lowes or Home Depot. Every time Im in the store they ask if I need help, which I usually do need it. Im in and out in half the time of the bigger stores. And I like that.

PR
Review №33

This is the worst ACE I have been to in regards to selection, availability and customer service. I called and asked about a fridge water filter and was told that they had the exact replacement for my part number, but when I arrived 15 minutes later they claimed that they said they can order it and didnt physically have it in store.First trip I was looking for weed and feed and was rudely asked what I was looking for. I was nice about it but figured that was their way of saying hello.A few weeks later I called and asked about a cordless drill gun deal and they claimed to have plenty in stock and on the shelf...when I arrived an hour later they said they didnt have any and would have to order it. I asked them to order it for me and I would return to pay when it was here, and they told me to pay now because the deal ended that day and they couldnt hold it for me. So I did, and returned to pick it up a few days later, only to find out that they didnt know where they put my receipt, even though I had mine in hand, and said they couldnt give it to me until they found theirs...but I have mine!!!Then, just the other day, I wanted to quickly look for a pvc pipe fitting to fix an issue in the basement. I thought that I might be able to find the 1-1/2 inch fitting that are very common in sump pump repairs. Nope! None in stock! Waste of my time.

Cr
Review №34

Awesome store always have what you need

Le
Review №35

Always nice employees

Fr
Review №36

Just like the jingle, Ace is the helpful hardware place.

mi
Review №37

The staff in Ace hardware likes to hide when people ask for help another gentleman and I was waiting for at least 30 minutes for someone to come over and help us and he was there a long time before I was so we just walked out

Sc
Review №38

Great service. Everyone is really nice and helpful. My favorite place.

Co
Review №39

Great service, very friendly staff.

Wi
Review №40

Its alright I always enjoy myself at a hardware store.

Ma
Review №41

Had a problem with bird droppings all over my patio. A gentleman at Ace suggested shiny red tape, made just for this. I cut it in 3 foot sections, and hung it all around patio. NOT ONE MESS SINCE! For 7 bucks, what a great fix! Will be shopping here frequently from now on.

Sh
Review №42

Good store for quick items

Br
Review №43

They are very good at their jobs. Nice and polite

Jo
Review №44

Closer than big contractor stores. With a premium though.

Jo
Review №45

They had all the parts I needed to complete my plumbing project. Friendly staff too

Am
Review №46

Very friendly and knows staff.

Br
Review №47

Great service and people.

St
Review №48

They had what I needed when other stores were sold out. Nice workers.

Sh
Review №49

Ive already emailed my complaint in, but in short. When an Ace Hardware associate does not welcome you or even say hi and just stares at you while your at the register to place an order, well that makes me wish I would have just walked out and went to the Ace Hardware Store on Wilmington Ave who provides outstanding service and makes me feel welcome. Many thanks to the very nice man who loaded my car~He was awesome. Angela on the other hand needs some training. She made me feel like I was bothering her~never again will I go into that location

He
Review №50

Always have the things I need for my projects. Clerks can tell you right where things are.

Mi
Review №51

Found a furnace filter I had been looking for and only Handyman Ace Hardware has them👍

Ke
Review №52

Very helpful staff

Ba
Review №53

Helpful employees, easy in easy out, local small business

Ma
Review №54

Its bigger than the one in my neighborhood and it had what we needed. I gave it 4 stars because employees were standing around talking and not seeing if customers needed help.

Ca
Review №55

Friendly and helpful

ja
Review №56

CUSTOMER SERVICE RATING F-Stay away from ace. Thank goodness for large retail stores. I called the store and spoke with a Devin who tells me a cordless black and decker weed trimmer is $49.99 Lst522. I said please put one upfront for me. I will be there to pick it up in an hour and a half. I spoke with Devin for 15 mins. Upon arriving at the store the store manager Shawna tells me we do not sell cordless weed trimmers. We only have trimmers with an electric cord. I then called the store and said this is your store right. The manager said you have to go to the centerville store. Completely lying to my face. I honestly cant believe how terrible Customer service is at a mom and pop shop. Long story short 5 mins later a guy walks up and says we have the trimmer battery power but now the price is $99.99 and Devin is at lunch so I have to wait for Devin to return from lunch, 30 minutes to go. I said I am confused first you tell me you dont sell cordless battery operated weed trimmers now you all of a sudden do and the price is $50 dollars more. Shawna walked away for 10 mins and said you have to wait. Then came back and said. I wont sell you the weed trimmer for $49.99. again I asked 2 seconds ago you told me you dont have a cordless battery-powered weed trimmer and now you have one and Im at the right store that I spoke two an 1.5hr before arriving.PLEASE STAY AWAY FROM ACE. ACE IS A RIP OFF. YOU CAN FIND EVERYTHING AT HOME DEPOT AND LOWES WITH FRIENDLIER STAFF.

T
Review №57

They are very helpful at this location. You are usually greeted upon entry and they will assist you to find what you need.

Sc
Review №58

New kid, he needed better training on key cutting. I ordered 3 keys of on type, and a single key of a second type. He took so long and only made one of each that I decided to leave and come back when they had a experienced employee.

gw
Review №59

Helpful staff, for the most part very easy to find and get the attention of, unlike the large box stores. If you catch things on sale they are price comparable, although the average non-sale price is generally a bit more. If you need something in a hurry, they will usually have something that will work for your application, if it is not specifically what you were looking for in terms of a product.

Ka
Review №60

Nice small place.

mi
Review №61

Always very helpful

Ch
Review №62

So much better then the big box stores. The employees are always very friendly (and VERY informative), and if you have an older house like me, you cannot beat the selection. They almost always have what I need, and more importantly (to me, anyway) they have the knowledge to get me what I need the first time. Ive been shopping here for years, and will continue to do so.

Sa
Review №63

My father got a product from here, the customer service was wonderful. They helped us put the item in the truck without us needing to ask. 😊 Will continue to shop from here

Gl
Review №64

Ace is the place! I find so many of the same items at Ace for less than anywhere! Sign up for their Ace Rewards program and go get yourself a deal!!!

Jo
Review №65

Easier than warehouses. Almost always have what I need. Always cool displays of seasonal gear.

Pa
Review №66

Everyone was great, very helpful, met my needs. I would recommend this handyman to everyone that I know. Ive never had a bad experience with this handyman

Ma
Review №67

Had quite a variety of things to purchase. Found most of them by myself, then found an associate and they helped me compile my list of things. Very clean and orderly. Staff friendly and helpful . They had the things that I needed.

Na
Review №68

Large selection, good service

Jo
Review №69

Good people and clean.... Prices are a little higher than Lowes or home depot and almost NO LUMBER and if they do its rediculously expensive.... But I give 5 stars because this is not the store for a large construction job or a company.... This is a great place for the average Joe who wants to work on his own house

Da
Review №70

They are always very friendly and nice

Ma
Review №71

Came here last min one night to purchase a Christmas tree right before they closed for the night. The staff was really friendly despite me being a last minute customer. Even helped me tie it down in the worst weather conditions.

Ti
Review №72

Great setup

Be
Review №73

Had a very enjoyable experience with a gentleman that made some keys for me. I didnt get his name but truly a nice man.

Jo
Review №74

Big stores no ! Ace is the place.

Su
Review №75

They always have what I need with fast friendly service!

Ju
Review №76

Best hardware store in town! They know how to treat their customers and HELP you!

Ro
Review №77

Good old-fashioned customer service the way that it should be not a big box Superstore that treat you like a number

ha
Review №78

Good service and they have what other places dont in stock

Vi
Review №79

Nice people, low stock ..looks like a going out of business thanks to covid 19..

Be
Review №80

The service in the paint department was not superior as usual today. Waited a long time and person was not very knowledgeable.

Je
Review №81

I prefer Ace Hardware over the big box stores because they have figured out how to offer me the variety of what I need that the big box stores also provide. However the service and the feeling of having a Hometown hardware store that supports me locally as well as my community is something I dont want to lose. Everyone has a choice and I choose to support my hometown and they choose to support me.

Na
Review №82

Always have the tools and equipment Im looking for when I come here, good service!

Co
Review №83

Friendly atmosphere. Helpful staff 95%, other 5% you may need to ask for help but they are always willing to help.

Ed
Review №84

Great service!

Er
Review №85

Helpful staff the actually cared and was very kind.

Ti
Review №86

My dad and I have been coming here for years. We prefer it over any other hardware store

Ju
Review №87

I love Ace! Ace is the place!!

Gr
Review №88

One of my favorite hardware stores. This location and a second Ace location, are my go to locations for hardware. The Ace sale associates are knowledgeable and very helpful. Very easy to recommend.

To
Review №89

Great Hardware Store !Great Knowledge for your projects.

Mi
Review №90

A great local store. But the pricing is still higher than the big box stores.

To
Review №91

This is a good ACE Large selection. Knowledgeable employees.

Je
Review №92

Took a mower blade in to be sharpened. Arrived the next day to find that it was just being done when they called back to the shop for it. Brought it out in minutes later barely ground. $8.00 here to have someone that is not experienced vs $5.50 at Centerville Gravely to have someone that knows what theyre doing... Priceless!

Bm
Review №93

Found what I needed, people were friendly & helpful

Cu
Review №94

I needed a specific type of paint,both color and texture. This place is the only one that had what I needed.

Ma
Review №95

I visit this place because its close to my job. But I do prefer to go to the larger hardware stores.

Ke
Review №96

Local store that is convenient. Good staff, prices are higher than big box store.

ni
Review №97

Great place to get hardware, people there actually know what they are selling and where it is at!

Do
Review №98

Good service and friendly

Pa
Review №99

Very helpful employees. Stroop Rd. store is the only one I will go to if Im going to get a tool or something for my husband.

To
Review №100

Helpful staff. They got me exactly what I needed quickly.

Information
10 Photos
100 Comments
4.4 Rating
  • Address:1950 E Stroop Rd, Kettering, OH 45429, United States
  • Site:https://acehardware.com/store-details/11974
  • Phone:+1 937-424-8570
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–7PM
  • Friday:10AM–5PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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