For three days, I went back and forth with setting up two new phones on my account that I have had for 20+ years. I spent more time on online and on the phone that I believe is necessary to complete such a simple request. Finally fed up, I visited this store and Alex W. listened to my situation and completed the process faster than any one of my conversations. This guy deserves to be recognized as I came in there with a chip on my shoulder after being put aside multiple times and he went above and beyond. Great guy and excellent customer service!

Good customer service. Alex helped me and he had knowledgeable and relevant info that help me make my choice. I went with the Galaxy 21 Ultra. Im happy.

Excellent service every time I see him . Always goes the extra mile to make sure that my account and phone is up to date. Good man..

I came in to pay off my phone and trade it in. I believe his name was Ronald, we was super helpful and very friendly! He had me in and out as quick as possible.

Ronald was very helpful and I was very happy and satisfied with his assistant when I asked him questions which he gave me the answer. He is amazing and excellent all the way. Thank you Ronald.

Ron hooked me up with a great phone.

I love going to this Verizon store. I always feel at home (and at peace) when I’m being taken care of at this location. Ronald (and Alex both) offered exceptional customer service today. Thank you for this wonderful location!

Ron is very helpful with my phone issues

Already, having been a Lifetime customer of Verizon, I must say that at my most recent visit to your store, not only did Ronald go above my expectations (which Ive basically come to expect, at this point), but it must be added how he surpassed the usual expert customer service in his going BEYOND them! His genuinely helpful, calm demeanor, all throughout the process of upgrading my phone -- all-the-while, professionally multi-tasking: never skipping a beat when another customer came in with queriea/problems of their own, never neglecting fulfilling my needs or losing track of where we were in my own process.It was a pleasure to witness how well Ronald ran the store, at what I would consider 100% effeciency, helping everyone who walked into his door, right away, without ignoring his current customer(s) -- and all this, on his own!

I have never been very happy with any of the Verizon stores! This was an outlet store!! The person there was named Ron he helped me was a lot more courteous than any other Verizon personnel I have ever spoke with. I give him a lot of credit for dealing with me and the frustration I have with Verizon. Been with them over 20 years thinking of leaving theres got to be better representation out there.

I normally don’t leave reviews online but Claudia has provided me too-notch quality experience that I’ll never forget from last month. She went above and beyond to make sure all my needs are taken care of and ensured I understood my services and billing before I left and after reviewing my current statement, it was exactly like she said it would. Thank you Claudia for being so awesome. Verizon is lucky to have you.

The guys where very patient with me showed me how to use the phone and even helped me get th wold one ready to give to my brother! Super helpful!

Best service I have had at any phone store. Ronald really knows what he is doing, and he is real patient.

I was sold a phone from a former manager who is named Ryan. He sold me a promotion on a GPS and said they price is included in what you’re paying anyway’... basically said it was free without saying it was free. I specifically asked if I would be charged for ANY of it and he said no they price is included’. He also said the same for a case AND a tempered glass. I’m thinking, hey, cool deal and didn’t think anything of it since it was the weekend of Black Friday... About a month later I received a bill that had a SEPERATE activation fee ($40) and a monthly service charge ($5) for the said device. At this point I’m furious because I feel lied to. I then continue to look at my bill from the original purchasing date and I was charged $30 for that device PLUS $65 for the case and another $30 for the tempered glass.. when someone in a store says ‘it’s already included’ that means I’m not paying any extra for these things. When I called the store and found out he no longer worked there they said they couldn’t do anything about the charged since he was the sales person. I feel lied to, cheated, and STOLEN from. Unbelievable wording just to completely take advantage of people and STEAL from them. I wouldn’t be using such harsh terminology if I didn’t know that they have done this EXACT thing to TWO other people.

Ive never had a bad experience with Ronald hes very friendly and easy to work with

Good customer service. Very clean and organized.

Was out on vacation and broke my phone. Stopped by this store and Ronald was extremely friendly and professional in helping me upgrade!

If you go to this location ask for Claudia. I got a brand new phone and monthly plan set up to pay for my billing and phone service. She was very clear about what I’d be paying and was attentive about what it was with what I wanted, which was very reassuring with my business with her. Excellent clear and straight to the point service.

I just want to say that I had the best custemer service ever with Taryn super knowledgeable helpful and amazing if you need help come to this location .

Ron is great. Has been with verizon a long time so he knows a lot.

My experience with most cell phone stores is that the customer is just a number so to speak. At this Verizon store it is different and whether it is Alec or Ron working my thoughts are tha same. These 2 young men are not your normal average clerk and Verizon along with the customers of this store are blessed to work with them.

Knowledgeable and friendly! Thanks for excellent service

Very good experience they helped me so much while I was struggling upgrading my phone.

12/13/16Last night my phone bugged out and I could not turn it on or off though I had a blue light showing it was charged. I didnt know what to do. I stopped at Verizon a few minutes after 8, but they had just closed, but there was a guy inside, and the door wasn’t locked. And so I went in. And there was JAKE! I asked him if he could PLEASE take a quick look at my phone. I could tell he could sense my panic, so he took pity on me and he resolved the problem right away. We joked that we can all lose it when our cell phones act up, that they are our lifelines. So true in my case! THANK YOU SO MUCH JAKE!!!! Five starts for you too!This happened in the summer! THANK YOU JONATHAN!I was having trouble with my cell phone disconnecting from my cars navigation system and was also getting error messages and couldnt connect to Google Play. Jonathan Pierre (Store Manager) starting working on my phone right away. He deleted a couple apps, but that didnt work. We tried going back to my old phone, but that didnt work. We went on line to my Verizon Account and I ran home to get all my passwords. When I got back Jonathan had solved the problem! I was out of DATA! It was weird though, as I had bought data over the weekend, however it hadnt been applied to my data account for some reason! So we called Verizons customer service. Got it straightened out and finally everything was working again! Jonathan was amazing! Id give him more stars if I could!

Privately owned location in a not so great area but still worth it. Their customer service is far better than Verizon themselves. Very honest and upfront with everything. Unfortunately they arent Verizon so anything that needs an override, they may not be able to even suggest. Still worth it.

Brandon is one of the very best sales reps Ive dealt with in a very long time. He even stayed late to maje sure all my new devices were properly set up!!! Thanks Brandon.... See you soon!!

Lie and say that they are charging you a bundle but are just adding accessories to benefit their own metrics at your expense, and are trained to do so.. They also comment and review their own stores with their employees profiles such as John Pierre and LC to raise their rating... Overall dishonest and only care about their numbers and sometimes even add insurance without approval.. Better off at a corporate store, save yourself some money... And if you must go here than check your receipt and hidden charges..

This young man deserves a raise. Being an ex VP of a major corporation. This young man would rise quickly through the ranks. His people skills are among the best I have ever seen. He is also very knowledgeable of your product line. I give him a 10. When I came into this store I was about to drop your service. He turned me around. However you should work on getting your phone personnel up to a c as a grade. They are terrible.

I decided to switch to Verizon after being with T-Mobile for 10 years because I was tired of the horrible service. When I went in I was greeted by Brandon and he showed me different phones and plans. It is by far the best customer service I have ever had. I always ask lots of questions and know it can get annoying but he answered every single concern I had patiently and professionally. A week later he texted me and let me know he had added an additional promotion onto my account so I could get an extra $200 off my new phone. I was so happy with the customer service Brandon showed me that I brought my parents (who live out of town) to this store so they could also switch and they were so impressed with Brandon! If you need a new phone I would highly recommend seeing him!!

2 new phones and an iPad. Great customer service from Christian. Thanks dude. Will definitely be going back if we ever need anything.

Great service

Claudia did an amazing job! She was professional, friendly, and she made sure all of my questions were answered. Thank you for all your help Claudia!!

Everything was great! I had been to other Verizon stores,but they were always too busy to spend time with someone with limited tech skills. This location was great. They found a great deal, set everything up.Great service! Ask for LaCrystal and Bianca. .....they were great!

Great service

I just wanted to say thank you for Brandon green! From the moment I walked in he greeted me. His customer service was on point and he got me exactly everything I wanted and more! Would highly recommend and will be seeing him for any future phone needs!

The team at this store is GREAT! Brandon the manager was so helpful and got my family and I set up fast with no issues. Great service!!!

Absolutely love Rhylie. Switching from apple to android when going from tmobile to verizon was such a hard thing to do but with her she made it feel easy. Im so thankful for her help. Shes amazing.

I walked into this store thinking it was a Verizon store. No where on the store do they state that they are an Authorized Reseller as opposed to a Verizon store. When I asked why the phone I was getting was more expensive than the Verizon web page, I was told that it was just because in store prices were higher than their online price. In fact the Verizon store price is identical to their online price. I also paid a $20 setup fee that was no disclosed until I got the printed receipt which was also when I found out that this was not a Verizon store but and authorized reseller. The sales person did not do any setup on the phone as I said I would set it up myself. The will also tell you one thing but when you get the printed receipt, their written policy will differ from what you were told. They are very deceptive and skirt the truth. Buyer be ware.

I was in town on vacation and had to stop in a store. The store manager Stephanie ended up helping me. She was very knowledgeable and professional. She had the store on point! Highly recommend this store if you need something for your phone(s)

Moved from AT&T to Verizon and this location definitely earnedmy business! great customer service! LC set me up with my phone andtablet. By the time I left I had all my numbers and pictures whichis always a hassle when getting a new phone..but LC made the transition assmoothe as possible and I thank you for that! If you use Verizon service this needsto be your GO-TO location!!

They will not aloud you to connect to store wi-fi, to be able to activate a phone purchase in their store 🤔

Ive been with tmobile for 15 years and I finally had enough with dropped calls. The employees at the Verizon store made my transition very easy. They were knowledgeable and friendly. I would recommend coming to the Kent store for new service, existing service or accessories.

Brandon, is very knowledgable of his products and a reliable salesman. 10/10 would recommend.

Ive been getting my phones for myself and my family from Stephanie for years. She is awesome, helpful and knowledgable. I do not trust anyone with my account other than her. I am from California and only change anything on my Verizon account when Im in town! Go to Kent to see Stephanie. She is very helpful and will really take the time to make sure youre taken care of.

Horrible service be careful what they try to sell you. They had told me I was going to be paying one price (discounted) when I bought something on promotion but when my bill came it was over 100$ more then what I was told. The third time I went back the guy told me that is was Verizon that was charging all these fees and there wasnt anything he can do about it.

The customer service is Awesome here!Need phones for your family and friends come here and see LC!I come here for everything, great new location for 4G Wireless 👍

Went in on a Sunday afternoon and one employee was working with 4 customers, including myself and my spouse, looking for help. He was only able to assist one person with what sounded like a complicated call to Verizon to discuss an account. The man who was there before us was clearly waiting for him, but ended up leaving before we did. I dont fault this employee for doing a bad job - he was courteous and seemed to know what he was doing - but he needed backup. Also, none of the devices on display are labeled, so its really hard to know what youre looking at. Went in to check out the Samsung S7 and S7 Edge and was told they dont even have floor models of those, so that was a time waste. The phones are also so locked down that you cant even pick them up to really test drive... I get the need for anti theft measures, but it makes browsing harder. I can say, though, that there was a decent selection of mobile accessories, particularly cases.

Best customer service Ive experienced in a long time! The whole team was very friendly and proficient in getting me set up with my new devices! COME HERE!

Out of all the Verizon locations, this particular store has been the most helpful!! I will recommend this location to all my family and friends! Keep up the good work Zoe & team!!

Great customer service, Ty Alexander

Horrible experience. The sales men were nice but tried to get every dollar out of me that they could. Didn’t communicate at all what I was being charged for and even tried to argue with my boyfriend at one point. Don’t recommend coming here because you’re paying more money for a phone and monthly through a third party than you would just through Verizon themselves.

FINALLY!! A VERIZON STORE IN MY AREA! The staff here is absolutely amazing! They are very well educated, patient & willing to help! I recommend this location to everyone!

Had a problem with my new cell phone, I was extremely upset, went to 3 stores, out of all 3, this store was the ONLY one that seemed to really care! JAKE W. & KODEY D. were WONDERFUL!So, for anyone that is looking to receive EXCELLENT Customer Service, go to this store! They Care!Happy Holidays!

Brandon was super helpful! He was fast, efficient, and answered all my questions!

Brandon did a great job helping me select a new phone and getting it set up!

On 2-3-16 I stopped by the Verizon Wireless Store to ask what I was sure was a silly question about a problem I was having with my iPhone, and to my surprise the young lady (Ms. Chanterelle Case) who immediately greeted me at the door treated me with great respect and care. Ms. Case was patient and kind and not only help me with my problem of figuring our why my iPhone was not ringing when it was not on silent but gave me a lot of other tips to make my use of this new phone easier to use. I am so thankful for the help I received yesterday afternoon, I wanted to let everyone know. Not only was Ms. Case helpful, but her co-workers were also fun to chat with too. I ended up having a nice time learning and spending a productive time in a store and I cant tell you the last time that has ever happen, because frankly it has been a long time since Ive seen that kind of customer service and out right friendliness without expecting a or pushing hard for a sale. Dont get me wrong, Ms. Case did inform me of some great new features and upgrades I could utilized now, however, since I am moving across country very soon, I decided to hold off until I master what I have and also see who my Internet provider ends up being on the east coast. Again, BARVO to the Team working at the Pacific Highway, Kent Verizon Wireless 4G Store. They are an amazing customer first team and a credit to themselves and the Verizon Company. Sincerely, Pat M.

I recently lost my iPhone and went to the new 4G Wireless store by Fred Meyer in Des Moines. I had excellent help from Stephanie with a lot of different choices. Id definitely go there again!

The girls at the store were very knowledgeable and helpful. They got me a wonderful deal with a tablet and accessories for all of my devices. I will return with family and friends.

I highly recommend this location! The employees were knowledgeable and extremely friendly. Such a comfortable environment. Go see for yourself!!!

Arrived at store at 6:45 pm. Hours posted on door said they closed at 7:00 pm. LIARS. The store was totally dark and front door bolted. At the very least they could have hung a sign on the door saying they had closed early.Not a way to earn my trust AND my business. Ill just have to do business with some other Verizon location I can trust.

I got two tablets for the price of one! My in store experience was great and quick! There wasnt a long wait and they greeted me right away.

I had a wonderful experience upgrading my phone to a note 5 today! The team of people that work at this store are very helpful and knowledgeable. Thank you Chanterelle and Adam!

The service at the store is unbelievable Crystal and Steven do an amazing job! Their manager Jon was knowledgeable, positive, and had no trouble helping me out!

Great service very helpful. I got a cool device called the hum for my vehicle. I am very satisfied!

Great in store experience. Stephanie is great with business accounts! I only trust her as my business consultant.

LaCrystal and Stephanie helped me out. They were quick and worked together to get me out of the store as fast as possible. I would recommend you avoid Southcenter and Federal Way and stop in and see one of these two ladies. You will not be disappointed!

Ron helped me

We were worried about going thru the process of changing from t-mobile to Verizon, but we knew it was time for a change. Tom, the store manager, with the assistance of Crystal, made it easy and found great deals for us. Tom attended to every detail. We r extremely excited to use our new Android 7s and be part of verison!

Helpful salespeople even when you dont go to buy but need help understanding your smartphone. Great for people like me (technology challenged)

Crystal was impeccable with helping me choose and set up my new phone. I will definitely return to this store.

I found myself in need of a case for my iphone. When I went into this store I was promptly welcomed with a big smile. The rep was holding the new galaxy note. She showed me some of the functions with the stylus which really impressed me and made me miss having an android. I couldnt resist the deal she offered it was a no brainer. Thanks for the help!

Thank you LC for making sure all my data and pictures transferred to my new phone. Wonderful help!

Thank you LaCrystal for my new phone tutorial! Very helpful and friendly!! I encourage everyone to go to this location

Its been awhile since ive been to a Verizon location with perfect customer service but THIS location is a MUST!! OUTSTANDING CUSTOMER SERVICE THANK U LC!

I am writing to say that LC is truly amazing!! The best customer service I have received in a while!!! I recommend you all to go see her!!!

Explained everything well. Very courteous.Would recommend to others

Fantastic,patient and knowledgeable. Steven was an absolute gem. Jon was so helpful too. I will be back.

Very helpful and quick

I encourage you all to book your appointment with LC! She will take really good care of you

LC was really helpful in getting my emails set up. Excellent customer service

It was such a pleasure working with Stephanie. She was very clear with both the monthly and in store pricing. She even wrote everything out so I had a monthly quote.

I just received the greatest customer service from Rebecca the store manager. I am so pleased to walk in this store and finally have a knowledgeable, and professional experience !What a gemThanks Rebecca

Lc was so wonderful and helped me port my devices from T-Mobile!!! She is very knowledgeable and such a sweetheart....go ask for her!!!

Claudia is one of the smartest most gifted at that store

Channy got me set up with a new phone an tablet for a great price!! Great customer service here!

Brandon was very helpful and I would recommend him to anyone

Yo LC is the bomb! Super friendly and awesome! Come here for great customer service!

Outstanding customer service and very helpful. A + love her

Walked out a very happy customer! LC helped me set up my new phone in no time! I recommend you all to this location!

Seriously.. everyone...LC is such an amazing help. Very patient and sweet

I recommend this store and especially the very experienced and knowledgeable manager Lacrystal. Professional, direct yet patient and helpful.

I liked coming to this store over the one in Southcenter. The southcenter one is too busy and most of the time their workers cant pay as close attention to what you actually need

If you like good deals and great customer service go book your appointment with LC!

Jon is amazing help break down everything big wealth of knowledge! Go see him!

When you visit this location, make sure you ask for LaCrystal (LC)!She is very knowledgable and will go the extra mile to make sure you are satisfied by the time you leave. All my contacts and pictures were transffered and she gave me a tutorial on how to use my new devices. Best customer service ive had in awhile. Go visit LC and tell her Jeanne sent ya!!

Dont help

I encourage you all to visit this location and ask for LC! Simply amazing!

LC was very knowledgable and helpful in getting me a new phone tab and hotspot for my laptop.

Easy and smoothe transition porting from sprint. LC got everything set up for me !! Very satisfied!!!

The staff is super awesome! definitely coming back