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Automasters Automotive
311 S Main St, Kendallville, IN 46755, United States
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Automasters Automotive
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Ja
Review №1

We called for service. They gave us a date to bring in the vehicle 8 days later. Brought the vehicle in, they looked at it the next day and called me. They said they fixed the oil pan gasket seal and put on a new muffler, and bled the main cylinder on the clutch. They were waiting for a driver side window and it would be Wednesday of the next week for it to be done. Another week goes by, and when I called on that Wednesday they said they would work on it the next day. That day, we learned that they hadn’t done anything to the truck. They just started on the muffler and the gasket seal. Now they couldn’t fix the window. Too hard to get one. I went over there and saw the truck on the lift. The muffler was done and the mechanic was taking the oil pan off to fix the gasket. It was 1:15 on Wednesday. Thursday called, still trying to change the oil pan gasket. Won’t be done until Friday. Now it’s Friday and they’re almost closed. Still no truck. 16 days in the shop for a muffler, an oil pan gasket, and to bleed a cylinder. Really?

Ja
Review №2

My grandfather sent my truck in to these guys over a week ago to have an exhaust installed and an oil pan gasket replaced, as well as a window. first they ordered the wrong window after it broke in shipping. then they had said that my truck was going to be all done that Friday. come to find put they had just started work friday morning. after telling us they had completed the exhaust and oil pan. madly disappointed in these guys. had no issues with them until now.

Ch
Review №3

Ripped me off166.00 and only put antifreeze in it.They told me that I had a headgasket blown.!!!That was a lie. It was a thermostat.Had to take it to a good place and It got fixed.Some Chris guy told me that I needed to get another engine and they would put it in for meCan you believe that lol they was only going to charge me 3000.00 hahaha.

Ta
Review №4

Auto Masters has always taken good care of us. They do good work

Je
Review №5

Appreciate Ron and staff always making sure my car is safe for myself and my girls.

Mi
Review №6

Strap in! These guys deserve a review thats as great as their service. It turns out in order to get the best mechanic service in kendallive you just need to keep driving..all the way into the historic downtown.I cant stress enough the great service of Automotive Masters. If your like me and are reading this review looking for your forever mechanic then this is the place.A normal mechanic shop usually goes as follows. You bring your car in, they take your key and when its done you get that dreaded phone call that goes something like this, your flexcapisotor is malfunctioning and here is the insane amount to fix it. After this phone call you hang up and feel....not ok. Obviously you need this amazing feat of the collective human intellect to move your family across the planet and great speeds safely, but are we sure thats whats wrong it?If your like me, cars are a tad bit more then a machine to move you around. Vehicles have the personal touch and its almost offending when you get that call about something you know not alot about.Automasters is different, but in a good way. My car was taken in, we talked a great deal about the vehicle, and he listened and I felt as if he really did care about a vehicle not running well. He even took the time to bring out car parts from the back to explain to me what could be going on....(I know right! we are off to a great start)Fast forward a few days these guys are trying there best to not only locate a misfire, but find out why and a solution. Here comes another great point....they kept me involved during the whole process! At one point I had to get person belongs out of the vehicle and which point they took the time to show and explain to me what they are doing and possible solutions!Before I close and let you go experience how a mechanic shop should be ran, its important to note this. If your looking for the best service and the lowest price I cant honestly answer if they are your perfect solution as I do not have enough knowledge to answer that. The price seemed extremely fair to me. However, I would definitely recommend this place to anyone looking to get there car fixed right by passionate mechanics, who care about your vehicle, and want to the best job they can at fixing your vehicles. Its become on of my favorite pastimes to just talk to people at automaster, because they certainly do have the knowledge and passion to repair your vehicle...the right way

St
Review №7

Great, quick service. Very transparent. Upon leaving, there was a small problem with the car that could have been my fault or theirs. Impossible to tell. That said, they took care of me and got me back on the road at no additional charge.Thank you! Highly recommend

Ra
Review №8

Always friendly and stand behind the work they do. They have always made the effort to get vehicles in and repaired as quickly as possible.

St
Review №9

They are very honest and knowledgeable. Been going to them for 10 years or more.

Er
Review №10

Excellent service, appreciate it very much!!

Sa
Review №11

Very solid automotive repair shop. Honest and to the point, couldnt be happier and will go back. If youre unsure, just try it. You wont regret it!!!

To
Review №12

Ive always been very pleased with their friendly and efficient service...today they went above and beyond and I want everyone to know... you will not be disappointed!! Trust me when I say you can trust them with your vehicle (and your wallet)!

Ch
Review №13

I have a 2008 town and country that was making front end noise. I got it diagnosed as a wheel bearing issue. They gave me a quote on repair. I felt it was a very fair quote and had the repair done. The staff is always informative of any issues I have and very professional. I have had a lot of repairs done here and I will continue to recommend them to people for your automotive repair needs

Aa
Review №14

Only place within 40 min of ft Wayne that carry amsoil, and willing to answer questions and give helpful hints

Mr
Review №15

I was from out of town, Chris and Automasters helped me out immensely, the drive shaft had gone out and I took it to a different shop initially, and this initial shop(not gonna name names) totally misdiagnosed the problem, I then brought it to Chris and Automasters and they were very helpful, I was very thankful to have found Automasters, their service was professional, courteous and reasonable, Thanks Chris!

Mi
Review №16

Good place to get vehicles worked on. Have never had any issues with work done and fair prices.

Da
Review №17

All around great service. Someone is always available to answer questions or concerns. Friendly staff with lots of knowledge for any job. They are going that extra mile so your vehicle goes for many more miles!!!

Ma
Review №18

I had my truck towed there and they replaced a broken brake line. Got my truck back the very next day. Reasonable prices. I will be back.

Am
Review №19

Great service! Great prices! I Highly recommend to anyone

LA
Review №20

They know what They are doing and wont rip you off

Mi
Review №21

Ron and Chris have always been helpful, with a fair price, and have never recommended work that is not necessary.

Je
Review №22

I have been taking my vehicles to Automasters Automotive for over 10 years and they always treat me right. Friendly and knowledgible staff that will explain the problem and offer advice and options for the repairs needed/requested. I recommend to everyone to take their vehicles here. Keep up the good work guys.

Ti
Review №23

These people are near impossible to get a hold of since calls always go directly to voicemail which they never return, and I was quoted $1,200 to replace balls joints, 1 of which I had just replaced. National average is $200 per ball joint, so since I had 3 left that needed replaced, thatd be $600. So they were quoted me double! I dont see how they got such good reviews from other people, but I was sorely disappointed. And after 6 days of them having my truck, I eventually just gave up and took my truck back. Wont be back again.

Ro
Review №24

Great service nice price

lo
Review №25

This is the service I have come to expect each visit. I have never been disappointed. I have always received courteous, excellent service at Auto Masters.

Fi
Review №26

These guys are the best and they really know their stuff!!! I was really happy with the work they did to my 2005 Chevy Tahoe.

Ma
Review №27

Friendly, knowledgable staff. Very good with custom cars and hot rods as well. Very satisfied.

Do
Review №28

They dont know their butt from a hole in the ground. Wasted over $500.00 there and they still didnt fix my problem.

Ch
Review №29

Fast reliable service at a reasonable price!!

J
Review №30

The brakes had went out on my car, and I did not have time to make the repair myself due to my job. Called AutoMasters on a Thursday night and they were able to give me an appointment for the very next morning. They completed the repair, which consisted of new brake pads, new rotors, one new brake caliper and an oil and oil filter change. All of this they were able to complete by the end of business the same day. They also called and informed me of exactly what needed done before proceeding with any repairs. That was definitely appreciated.Edit: Two weeks later, my vehicle suffered sudden engine failure, which, I in no way attribute to Automasters. A friend of mine who owns a Towing and Recovery company towed the vehicle to Automasters. He and I unloaded my vehicle and pushed it into a parking spot that we were unaware it should not be parked in. An older gentleman, either the owner or one of the owners, came up to us and was immediately EXTREMELY rude over where we parked my car. He talked down to us, and treated us as though we were dirt under his feet. Apparently where we had put the car would hinder parking for the breakfast house next door that his wife owned. The two businesses share a parking lot with no signs or markings directing customers where to park. His wife was there for this exchange, but herself was very polite, even trying to offer to help push the car. We of course thanked her and said we could manage. My immediate thoughts in regards to the gentlemans rudeness and unprofessionalism were that here I was, potentially getting ready to spend thousands of dollars on a repair, only to be treated like garbage. The diagnosis ended up being that my car needed a new engine which they began to look for while I tried to decide if I was going to go ahead with the expense of the repair. I decided against it, and went to collect my vehicle, and discovered that when they had removed it from their shop, that they had left a window down for some reason and it had of course rained more than once. They also took parts that they had removed from the engine (valve covers, cam shafts etc) and laid them directly on both front floorboards, staining the carpet with engine oil in the process. Just because I was not having them complete the repair didnt necessarily mean I did not intend on having the repair done. The final and worst problem....... with the window down it did not really matter too much that the doors were not locked. Either way there was absolutely no deterrent for the thieves that didnt even have to break into my vehicle to steal everything of value that was in it. GPS system, stereo system, DVD system, speakers, floor jack, every single tool in the vehicle used in the event of a breakdown, even my childrens booster seats. I did not return to Automasters to complain because I was afraid I would stoop to the level of unprofessionalism displayed by the owner. I was also advised I most likely had no recourse anyway and that they would deny any wrongdoing. The only problem I am still left with is I have yet to be able to figure out who is worse, the pathetic cowardly thieves or their enabler, Automasters.I rank five stars for the initial repair, 0 stars for everything thereafter.

Do
Review №31

Always take my vehicles to Automasters! Trustworthy business and always willing to do what is best for the customer. Thanks guys!!!

El
Review №32

Great service!They answered all my questions and offered suggestions and/or solutions..great guys!

cl
Review №33

They are a great place, the employees are awesome. We were on our way to Albany Ga. From my Moms funeral when our truck had a water pump blow out. We went to the garage and they found other issues. They helped us out so much. I wish I lived locally I would use them all the time. They DIDNT take advantage of the problem like so many garages do. They made this mishap as pleasent as it could be I would recommend them to everyone around or having problems traveling thru the area.

Ro
Review №34

They said they would get me in on Wednesday didnt receive all call from them until Friday telling me they couldnt do the job due to bad parts, wow it took you three days to tell me you couldnt do an alignment. Bad Punctuation,horrible customer service, and terrible communication I WOULDNT GO THERE

Ch
Review №35

Their service and knowledge A+. They are always there to help with every issue from little to big. They can fix it.

Es
Review №36

Good work reasonable price

Je
Review №37

My car needed repaired and I called the people at Automasters and they told me to drop it off and they would get it fixed the same day. Very pleased with Automasters

An
Review №38

I had a repair done and a week later the part broke again, they tried to tell me it was something else. I had to argue with them, in the long run it was the part they fixed the first time. They never called to discuss this with or admitted it was their part that failed. Will never take a vehicle here again.

La
Review №39

Great service, very honest, fair prices!

An
Review №40

Does good work!

Ca
Review №41

Fixed my car for 170, when other places were asking 500 or 600. Very knowledgeable, friendly, and FAST!

Ba
Review №42

They went out of their way to get me back on the road as soon as possible. Nothing but good things to say about them.

Pa
Review №43

Ive taken my vehicles to Automasters for years. They are fair and go above and beyond for you. Nobody in town compares!

De
Review №44

Awesome staff, great mechanics!

Cr
Review №45

I used Automasters for years but recently their prices and estimates have gone threw the roof. Ive had repairs done for less than half their estimates. Wont go back again.

Tr
Review №46

Always great service, and popcorn.

MA
Review №47

Always very helpful

gr
Review №48

Friendly Fast and Fair

ch
Review №49

Great business

Ja
Review №50

Prices to high

Review №51

Its alright

Ke
Review №52

Trustworthy

Information
4 Photos
52 Comments
4.4 Rating
  • Address:311 S Main St, Kendallville, IN 46755, United States
  • Site:https://automastersautomotive.net/
  • Phone:+1 260-349-1908
Categories
  • Auto repair shop
  • Auto parts store
  • Auto restoration service
  • Brake shop
  • Car repair and maintenance
  • Oil change service
  • Truck repair shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–12PM
  • Wednesday:8AM–12PM
  • Thursday:8AM–12PM
  • Friday:8AM–12PM
  • Saturday:8AM–12PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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