The main reason I called to bring my Prius in was to have the tire pressure sensor checked since it wasnt working properly. I also had an old software recall that I asked about, and they fixed it at the same time. They said they reset the tire pressure sensor and it was working fine. No one said there was a possibility it might not fix the problem. My son was on the freeway less than half an hour later and the light came back on. When I called, I felt the service lady was not as polite as earlier, and said it would now cost $700-800 to replace the sensors for all the tires, remount, balance, etc. What a waste of an entire day for my husband and son to drive there in two vehicles, take my son home to wait since they said they needed it for half a day, then drive him back to pick up the Prius.

Came here based on recommendations of friends experiences. I was unhappy with the customer service from my previous dealer here in Vancouver. I am pleasantly surprised with the attention to detail with my experience with this dealership. Well worth the drive.

I was not physically at the dealership, Lindsey handled everything for me over the phone. Her attitude, professionalism, follow up, and communication were top notch. Shes truly an asset to the dealership.

Crissy was so helpful throughout the whole process! 10/10 employee!

I was able to get my car serviced on a first come/first serve basis. When I got to service center they were able to take me car right in.

Service accomplished and kudos for finding a replacement key FOB for my Tundra so I didn’t have to drive back up from Camas.

I just thought from the beginning to end it was excellent. Change is a constant and for me when I visited you I expected it and was not surprised by it. Your inventory of new cars is very low. The number of people who showed up at 7AM for service was much higher than I expected. You started the day short staffed but the young lady who was running the show was outstanding, just outstanding.Saah one of your mechanics who worked on my car and drove it out after he was finished talked to me and was very patient. I hoped I spelled his name right. He is a diamond.ThanksTake careHans

Tyler did a wonder job. No complaints 👍🏻👊🏻

I had an 11:00 A.M/ appointment to have the oil changed and tire rotation done, but you were backed up so when I checked on my car at 12:30 P.M. it was sitting in your parking lot. I found the girl and told her my car was sitting in the parking lot. She said my car was ready to go they just needed to get the paper work finished. I have know idea how long it had been ready. very disappointed in the SO CALLED TIMELY service and the fact I had to find my own car sitting.

My Service writer, Lindsey Goin was very communicative about what was going on with my car and she gave me the best customer service experience I have ever had at a dealership!

Chrissy is the best! She is very professional and I appreciate her help in getting me a rental car.I also feel she is honest and doesn’t try to sell me on stuff that is not indicated. She explains it amand allows me to ask questions

While the service was really good, I dont understand how a 75$ fix cost me over 400$ at this dealership. I also dont get why I was charged over 20$ in miscellaneous charges. So the job was done well, quickly, and the staff was very friendly and efficient...but yeah these prices are stupid high.

I had a tire patched at Les Schwab (after bringing the flat tire to this dealership and being told it was not reparable) and the patch was perfect when I left this morning. I checked my air pressure when I put some gas in on the way in. During the wrap-up phone call, I was informed a technician had noted an irreparable puncture in my tire and had put my spare on it. I was never informed any action had been taken regarding the tire other than putting the spare on. I informed the caller that i would get it taken care of myself. I went to check the tire when I got home and found the tire gone and the rim in my trunk. I will be pursuing this incident with your customer service department because you gave me no option other than replacing all 4 of my tires without getting a second opinion and without my consent.

Its such a breath of fresh air to have treated right at a dealership! Friendly staff (Service) and speedy service!!Will be back!! Thanks, Bob

Quickly done, ahead of schedule and all work was excellent.

Fast service and reasonable price. Washman car wash coupon was a bonus.

Everything was ready and by that I mean that the parts were ordered and in, I he tools to do the job were already there so for me that meant my car was only in the shop for a few hrs and that made me Happy!!!

All good..Heather is awsome

When I come in to have my car serviced, Im always greeted promptly, they let me know whats going on.

Lack of knowledge, hidden costs, subpar communication, mediocre customer service.

The service was good, but extr5emely expensive !!! $170.00 for one hour of work just doesnt seem right.

As always I recieved great service

Great people, great service. Would recommend to anyone i know! You wont find a better team!

Always a pleasure dealing wit.h ANY of Toyotas people at ANY location. Team members are ALWAYS accommodating, personable,friendly and super friendly

Great the two woman working at the drop off were wonderful

Fast, friendly service. They even helped me find a coupon that saved me $50!

Matt was very helpful, respectful, knowledgeable, and made my visit go quickly and efficiently. All except giving me a soccer mom van as a rental 😃 now I might have to buy one! Lol thank you!

Found that a chipmunk had eaten through wires and some warning lights came on, never going out. They fixed it, not just once, but twice.

I arrived at my scheduled time and was assisted right away. The service was performed and completed within the stated time of 90 mins. Great job!Thank you!!

Very friendly and professional. Completed in less time than what it was going to be.

Matt Fowler keeps it professional and friendly, going above the call of duty at our last service. He is very knowledgeable in his work and thoroughly addressed a few questions I had. Made it simple with scheduling, drop off, and pick up all around my schedule.

Chrissy works in the service department and is very kind and knowledgeable about cars, searching for answers when she doesnt know. She makes getting my car worked on an easy and amazing experience. Thanks!

It took 2 and a half hours to do my oil change, other than having to wait in the waiting room, they do a good job

I was kept informed. Everything they said they were going to do, they did.

I was taken right in Chrissy was very friendly they took care of my concerns in a timely manor and did it at no cost to me

Very nice. Very detailed.

Everyone was so nice and helpful and my car was done in decent timing.

Great customer service, great mechanical service, and everything was timely.

Matt was great! He went above and beyond making sure I understood everything. Great customer service!!

Terrible service. My bumper was scratched while they were doing work on it. My husband pointed it out when he picked up the vehicle, but they said they didnt do it. They took pictures of my bumper before doing the work, so they know they did it but just wont admit it. The service rep, Heather, said she wanted to make it right and would call me back the following week... that was 2 weeks ago and I havent heard from her. Im not upset that my bumper was scratched. Accidents happen, but just own it. Dont lie. Dont tell me youre going to make it right and never return my call.

I dropped my truck off for it’s 50k mile service, got checked in quickly and was kept updated on the progress via text while I went about my day, excellent and friendly customer service 👍

Great service, minimal wait time!

Expensive oil change,just tryed to sell me tires

I called at 9:10 am thinking I wouldnt be able to get an appointment but I was very happy when they told me they had a 9:30 spot available. They had someone there to greet me as soon as I pulled up got me in and got my oil change done in a timely manner. Very impressed with their performance.

My experience could not have been better. So quick and so professional. Work was done well, price was right and even the waiting area was super comfortable. Well done.

Heather was courteous, professional and knowledgeable.

It took 2 hours just for a oil change. And I had a appointment. Appointment was at 10:45 AM and I was even early. And I did not get out of there until 12:47. Ridiculous!!

Very professional and accomodating, although it took longer than expected. I know it isnt Speedy Lube, but 2 hrs for an oil change wasnt expected. Ill know to plan better and arrange a ride to/from the dealership so i can drop the truck and pick it up when its finished, instead of waiting in the lounge.Service rep waived the charge for a 6th quart of oil. Not huge $, but was appreciated.Fact that I brought my Ford to a Toyota dealer sums it up - theyre great!

So nice. Fast and easy.

Did an awesome job on my tinting and detailing.

Matt was courteous and quick to respond. Excellent service. Thank you!

$190.00 approximately to put 2 quarts of transmission doesnt seem right. Doubt I will ever buy a Toyota again. Forced to go to dealership because of no way to put oil in. I think I will go back to Chevrolet.

Great people and supper helpfull

Crissy was very professional, found what I needed and got me the part in a timely manner especially with dealing with delays with Covid. Definitely recommend her if you’re needing help with your vehicle.

Best service executive thanks.

Fast service and kept us updated on the progress

Excellent Service. In and out quickly. Staff was professional and friendly. Even recommended a place to eat that we checked out that turned out to be great also! Thank you!

Always taken care of by the best people

Appreciated the feedback from Crissy after the appointment

Wonderful, supportive experience.

Went in without an appointment due to an emergency issue. Told me Id have to wait an hour for diagnostics. Would be $137.50 per hour. No problem (great waiting area!). 4 hours later, diagnostics done, on my way. However they dont tell you about the 10% service fee.

They were super fast on getting my oil changed and Matt was awesome.

Great as usual.

LINDSAY...was awesome.

Once again the service is above and beyond great! Heather went the extra mile to help me!

I was late because I got lost and they were very accommodating.

Completed the job in the time I was told it would take

Please bring back the magazines to the Service waiting room. (New ones) And also, please take down the tape thats covering the window in the door from the waiting area into the garage area. Are you hiding something? Thanks, Jeff Ellis

Very efficient and fast, friendly.

Super friendly and helpful.

Crissy from service department is amazing. This review is on her

Professional and fast customer service.

Steve is my service advisor. He did a great job on advising me of what needs to be done now and what can wait. Very knowledgeable.

Great service department the people were great. Tyler was especially nice and wanted to make sure we were taken care of before we left after having car serviced.

Excellent service knowledgeable technicians. I was late for my appointment but they still got the job done quickly. Thank you

This stuff is crazy very helpful and very pleasant

Excellent work!

THANKS FOR WORKING ME IN WITH SUCH SHORT NOTICE

My service advisor Crissy is always very informative and friendly . My truck is always properly serviced and cared for . I have always had my truck maintained at the Kelso Dick Hanna and the service team is great there .

Steve and Chrissy are great! Easy to communicate with and patient with all my questions.

Matt was a lot of help. My new car kept having tire pressure issues, and this morning on my way to work, the tire light came on. I spoke with Matt who got my car in, determined something was wrong, got me into a rental and sent me on my way! Will work with Matt again.

Great experience!

Always a great experience!

Always good service.

Just got an interior “detail” for my 2019 TundraIt looks allot better than when I brought it in but I still found allot of dirt and I’m sure they never touched my seats. Not too impressed but I’m still happy to have a cleaner truck

Thank you!

Nice people who did a nice job on my Tundra.

Took moms car there they took care of it instantaneously was knowledgeable helpful staff

Well done

Fantastic service and very friendly and knowledgeable staff!

Purchased a used 2014 Prius. Was told that the car was Certified Pre Owned. Agreed to purchase the car and they ran my credit. Finance guy came out with the payment options and told us it wasnt Certified Pre Owned and of course wanted us to buy the extended warranty for $3k plus. No discount on the car for not being Certified Pre Owned. Feel like I was given a poor deal because they knew I really wanted the car. I like the car and the sales guy was really friendly, but I will not likely purchase from this dealer in the future.

Great people

Amazing as always

I just don’t trust their evaluation

Amazing place to get service on any vehicle!!!

Quick, professional, courteous.

Friendly and helpful always great with my car

Excellent service!

Was very professional and did good work

Pleasant to work with.