Left us without fuel multiple times this winter..then charged $95 dollars to pick up their tanks after we had to switch companies. Completely unapologetic. Very poor service. Look elsewhere please

On automatic delivery, and we ran out. Called and was told they were trying to contact us to schedule a delivery yet the number they had on file was not accurate. Somehow thats my fault? Why would any homeowner give their propane company the WRONG number, and one that is not even close to accurate! Then they told us they would charge a trip fee of $125 or we could wait. And we cant call anyone else because they own the tank! Zero regard for their customers.

I wish I could give them 0 stars. For years I was on automatic delivery and 3 times I ran out of propane but I stuck with them anyway....And then I ask for help with my oil boiler but they wont help because I only have a propane account. The Manager yelled and talked over me the entire conversation. Wouldnt even discuss options moving forward. Just wanted to hear the sound of his own voice. What a disgusting person! Another money hungry self serving company. Horrible nasty customer service in Keene. Taking ALL my business elsewhere.

Ive been using Rymes Oil for several years now for my Kerosene deliveries in Pittsburg NH. This past Friday I had them install a new Kerosene 330 gal tank in my basement as a pro active measure against it developing any leaks; it was 21 years old. Their techs, Steve and Jeff did an awesome job. It took most of the day, but when they were finished, everything was neat and clean with no leaks !!! They were very friendly and knew what they were doing. Hardly even knew they were there. Not afraid to have them do any service work for me. I can count on them for timely and efficient service and deliveries.

I really want to recommend Rymes service! They go above and beyond for their customers! This is our Rymes story. Our furnace stopped working on Monday. On Wednesday Rymes was able to send Bruce L. out to help us. He started the job at 530 after he had already had a long working day. He looked at our furnace and realized not only did it need a good cleaning but that there were some repairs too. Bruce did the repairs and then decided to stay and clean it instead of coming back the next day. It was already after 9 pm. He made this choice for our family because we would have gone another night without heat if he didnt stay and clean the furnace. Finally at 11:30 pm he was finished. We were all very grateful! Thank you so much, Bruce!!!

Burner cleaning today by Frank Ullmer and was on time and this mechanic did a meticulous job of cleaning the tank filters and then the burner in good detail and craftsmanship. He vacuumed the inside chamber throughly and documented the machine vitals for the record. Big recommendation for this guy!Tom in Plymouth with a biasi burner and six zones

Jimmy D. arrived on time to clean my furnace. He was very careful around delicate items in my basement and forgiving that I had not cleared a path ahead of time. He also gave me a detailed description of the status of my furnace and oil tank. Thanks Jimmy!

Excellent service: The pilot assembly for my propane gas hearth failed. Rymes responded very promptly, ordered the part, and then came and efficiently installed it. Alex M was there twice and I was very pleased with the service.

Waking up to no heat in the house is never fun. However, by mid-morning Rymes had sent a technician Bob to my home. He was able to diagnose the problem, went out to get the part, and returned in a timely manner to install it. He was professional, courteous, and took the time to explain the issue to me. Problem solved and job well done.

Today I woke up to terrible diesel type fumes coming from the basement and a massive headache. I called the Rymes emergency line, and was told that someone would be at the house as soon as available. No hassle, or a thousand questions, which was appreciated. Charlie arrived very soon after and knew before he even got to the burner what the problem was just by the smell. The system was completely clogged due to a vent door coming off the wall. He was right and promptly called in to say he would be tied up for a while which was a great understatement. I thought sure that I would have to wait for another service tech to come clean everything out now that the diagnosis had been made but Charlie did it all right then. He was friendly, knowledgeable and it ended up being the best service call we have had in the 27 years weve owned the house. Its a great day when things exceed your expectations!

I have been extremely happy with the staff at Rymes propane & Oil.From the manager, Ralph helping me get set up with my personal home and my four apartment buildings in the very beginning.With Robert Welch who is a fabulous teacher and educates me on what hes doing and why each time he shows up when there is a propane concern.Thomas is professional and polite while completing the task at hand everytime.It is nice to feel so comfortable and supported by the folks you have at the West Lebanon branch. I am glad I switched to Rymes 3 years ago!Crystal Farr

I called Rymes on Monday about an issue with my propane stoves. They were able to send a tech out on Tuesday. Jon Bixby, the tech, was friendly, professional and knowledgeable. Even though we were unable to mimic the random issue that I had, he did a thorough assessment, got a second opinion from his boss and put a repair plan into place. I feel very comfortable with the decisions that were made and look forward to doing business with Rymes and especially Jon Bixby in the future!

Fair pricing and excellent customer service. So happy we switched to Rymes! I even get an email when a delivery is made.

Very satisfied with this company. We made the switch to heating oil last year, and this year, we made the switch with our propane. They negotiated a better price than our previous vendor and provide good service. Not too much experience with their service department, but what I have seen so far, has been satisfactory. Would recommend! They offer the lowest heating oil price around.

We ordered fuel last week. The day it was to be delivered, was right after a storm, however, as I had left for the airport that morning, we made sure the driveway was clear, and salt and sand put down. The pipe for fuel is right by the back door, so no need to go down the driveway. They did not deliver saying there was ice. My husband called several times, they said they could not get ahold of dispatch and would deliver on the following Wednesday, which was 6 days later. I will be looking for a different fuel company going forward, and we are a long time customer.

I have had Aaron Scruton out many times to service our furnace hes excellent he knows his stuff, hes quick to get there to get your furnace running safely and efficiently to keep your family warm! Thank you for always being a quick call away!

Jimmy D came over to surface our equipment. He was very helpful and friendly. He did great work.

I have used Rymes for several years and am pleased with the service.Delivery driver Keith is doing a great job.

They installed a heater in my garage. They scheduled me in quickly and now I am toasty warm while working on my bikes. Thanks Rhymes and thank you Mike griffin.

I called to have my furnace serviced and Aaron Scruton was very friendly and helpful throughout the whole process. Will definitely be using Rymes in the future!

Automatic delivery is great. So I don’t worry about it and the technician are always polit and do a great job.

Keith C. was prompt and thorough. If your furnace needs servicing, we recommend him.

This past week they delivered my oil and while at my house they went over to my rabbit cage and must have opened it to see his water dish. Upon seeing the frozen water in his dish on a 3 degree day they called the cops on me. I will never use them again I do not appreciate people snooping around my property. Furthermore my rabbit is perfectly healthy and has lived outside his entire life.

Paul K. Did the service on my oil burner this morning at the promised time very efficiently, and was super friendly

Roger L. came a few days ago and cleaned our furnace. He did a great job. I trust Rymes.

Service has been fantastic! Delivery was on time, customer service has been amazing and their prices were very competitive! - I wish our utilities were this great to deal with...Thank you Rymes Oil!

While the prices and service were good, when I moved it took them TWO MONTHS after the final reading on my tank to return my money. I called every week after the first month and was told my refund was in process and would be sent right out. If I didnt pay them for two months you know there would be interest due. Terrible customer service from that perspective. Will never recommend or use them again!

We have an oil / wood hybrid furnace, that had a series of igniter and controller problems over the past few months, and we lost heat for a few days, multiple times. As a hybrid fuel system, it was also difficult to find anyone to service the unit. We had at least a dozen ‘NOs’ from the manufacturer’s and google-suggested service providers. Those that said they could take a look, needed several days to weeks out to make an appointment.When we finally spoke to Rymes, they quickly confirmed they could work on our system, and Dave P arrived within a few hours. Could definitely tell he has done this (very well) for a few decades, as he quickly tested, inspected, and cleaned each component, and explained their function, and what to look for if they’re failing. We needed a new controller and transformer for the igniter (both of which had been previously replaced with generic, cheap components). Dave P had the parts from the correct manufacturers ready in his truck, was able to improvise as needed, and our system has fixed - and the heat back on - within about an hour of his arrrival. Great experience, we’ll definitely be repeating.

Keith.c and evan.w did a great job cleaning my boiler very professional and answered all of my

Woke up to no heat or hot wasted. Rhymes camevright out! Matt lucier was the technician and was awesome! Friendly and quick. Got everything fixed ver quickly!

I recently purchased a home in Keene, NH. Theres a 60 gallon propane tank in the back yard thats connected to the Dryer and Stove. The tank was full, the contents part of the purchase of the house. As it was full, I didnt right away contact the company labelled on the tank - which was NOT Rymes. I came home tonight to find a yellow tag on my door from Rymes indicating the tank had been disconnected, which it was. They NEVER made any effort to make contact - no tags warning me that they were about to disconnect the tank. When I called them to ask why they disconnected, they indicated because I hadnt started a contract with them, despite the fact the tank was full and they acknowledged that I OWNED THE PROPANE IN THE TANK! As far as Im concerned, they illegally trespassed on my property and vandalized my house. They refused to come out on an emergency basis and reconnect my tank. They said theyd be willing to come out tomorrow. They had the gall to ask me if Id like to open a contract - even though they had me backed into a corner. My next stop is the Better Business Bureau and the State Attorney General. Unethical, shocking behavior.

Have been dealing with them for 3 to 5 years. have always had weekly delivery in my area. The last time and today trying to get a delivery has been difficult. This time they say I have to wait 2 weeks. I had faith in Rymes but not anymore.

Our driver, John H. was extremely professional and friendly.

Today my furnace was making a loud banging noise, so I called Rymes in Keene. Within an hour the technicians were at the house and took care of the problem. Chris and Donald were professional, friendly and efficient. So appreciative of the excellent service!

The customer service in keene is terrible. You have to wait three days for a delivery where as other places have next day service with no extra cost

Great service called for delivery and received next day

Transferred service to Rymes 10 months ago. Not happy with the service or pricing, so I switched. Rymes charged $200 of fees for switching, which I knew nothing about, nor did I sign for. Spoke to John Rymes, he yelled at me on the call, told me there customer service was perfect and was happy to see me go. So much for a local family company. Be careful.

Hold time while trying to reach customer service is always way to long.An unreasonable amount of time to have customers put on hold.

GREAT company to do business with!

Always had great prices. Availability for deliveries and servicing that works with my schedule too.

NOT ALL SERVICE HELP ARE GOOD BY NO MEANS.....

Never there when they say, think they own your heating/hot water systems will do what they want and screw the customer.Watch out!

Exceptional customer service

Efficient, timely, and friendly service

Please do not fill my propane

Awful company.