I had expressed the experience of my first visit and my negative perceptions of the event. The following morning their director called me, to both hear my concerns so the office could learn from the interaction and offer to collaboratively explore possible resolution. We all have off days, caring enough to set it right and move forward is the response that displays merit.

I love Eye Works! Dr. Higley is one of the best eye doctors Ive ever seen, kind, caring and really wants you to be well taken care of as a whole, not just your eyes. The rest of his staff carry the same level of caring to their jobs and always make sure you have the best experience. The glasses I got here get me more compliments than any other pair of glasses ever. 10/10 would recommend!

The environment was welcoming. The staff was warm and friendly. It’s like you know them before meeting them. The service was immaculate and although Dr. Higley was trying to recuperate from his accident, that did not compromise the delivery of his service.Kirk.

I had an eye exam 3.5 months ago and I was having problems seeing after I got my new lenses. I came to EyeWorks to have a new exam and found my prescription was very different from 3.5 months ago. Not sure if my eyes actually changed that much in such a short time or if the other eye dr I went to didn’t give an accurate prescription. Thank you Dr. Higley and EyeWorks for getting me in and getting a new prescription, your office is great!

Staff is consistently courteous, helpful and friendly, a vast improvement over my former eye doctors office.

Terrible experience, couldnt get the same frames I had before, the ones I did get are cheap and flimsy even though I paid just as much..the prescription is wrong and the lenses are twice as thick somehow...Got rushed through picking them up due to their quarterly training ..gave me a bunch of false excuses as to why I couldnt pick them up the day they came in after waiting a week, but then after talking to a manager was magically ok to go get them..after being put on hold etc.... for 10 minutes. Had to rush there to get them..paid almost 700 dollars for these glasses....now I cant even get through to talk to anyone...total waste of time and money...Im very very disappointed...focus is definitely on getting their money and then youre just an after thought. I paid out of pocket. Cheap frames limited selection cant get the same glasses twice dont know why..Then youre made to feel bad when you want what you paid for at the time its available. Having vision problems shouldnt make you feel like a lesser person or a nuisance.

I had a great experience with Eyeworks. The staff is kind and professional. The whole process was easy and painless, they took care of everything for me. Thanks Eyeworks!

Consistently knowledgeable, professional staff and excellent variety of technology to diagnose and correct vision problems. I’ve been coming to Eyeworks annually for 20 years

Great service. Highly skilled. Trustworthy. Friendly people.

Getting better vision with specs from Eyeworks than previously. In addition, I got a small scratch on one lens, and when I called to replace that lens, Eyeworks warranteed both lenses _and_ the frame ( which had a few small scratches ) This is exceptional service in my opinion.

Great, friendly service.

I needed to get specific eye exams done for my job, and EyeWorks had the tests that I needed. Dr. Higley and the staff were very friendly and professional. I dont need glasses, but they also have a wide selection of nice sunglasses and I found the perfect pair for me. Highly recommend.

Dr. Higley is warm and takes the time to address you as a whole person.I find his team to be welcoming, professional, and efficient.Highly recommend!

Great Eye Doctor!Dr. Higley and his team are wonderful! They are super friendly, helpful and knowledgeable. The office is clean and inviting. I havent been to the eye doctor in a while and now I can see better than I have in years and my eyes dont bother me like they use to with the suggestion of a new type of contact lenses. Plus, I love my new glasses! Also, I dont have vision insurance and the price for an exam was very reasonable. I highly recommend Eyeworks for all your eye care needs.

My recent visit with Dr Higley and his team was seamless! I was impressed with how thorough Dr Higley was and how his team was so organized and prepared for every part of my appointment. Their Covid protocols went above and beyond to make me feel comfortable being there. Im excited to pick up my new glasses in a week and have the same great experience!

Doctor was OK ...After that forget about it. No follow up No sincere commitment to true customer service. Too many people for such poor service ! Like I said, Dr was OK... After that best to shop around!

Robin was most friendly and helpful in getting me to try a some new frames, which I resisted initially. With all of the compliments I receive about my glasses, even six months on, her recommendation is proving to have been spot on. Ive never felt better about wearing glasses! Thank you, Robin!

Very friendly people. They listened to my concerns, and the glasses I ended up with are great. I cant say enough good about my experience there, or in the service they provided. I have already recommended them to family members.

Dr McMahon has been our familys eye doctor for more than 20 years. He is unfailingly kind, gentle, and thorough. Hes exceptionally competent and is always abreast of the latest technological advances. He is always willing to explain what he is doing and to answer any questions. His enthusiasm for his profession and his concern for his patients is obvious in all he does. His advice has always proved correct - and hes also lots of fun. I cannot speak highly enough of him, and I recommend him unreservedly.

Failed to inform me that they dont take vision insurance until the day before my scheduled appointment. Then she tried to make it sound like they dont take vision insurance for MY benefit, when its really for theirs. Thanks for wasting my time and spoon-feeding me baloney to excuse your lack of service; guess Ill take my business elsewhere.

I have been using Eye Works for many years, the staff is just the best. They take care of every small problem with a smile. Dr Higley is very thorough and all of the equipment is the most up to date as it can be.

This was my first visit to Eye Works, and my first time ordering a pair of prescription glasses. I was very impressed with their online tools, which made it easy to schedule an appointment and fill out the new patient paperwork ahead of time. The people there are very friendly and great at explaining things and answering questions. They have modern equipment and a very good setup for moving through the screening process in an efficient manner, and also provided helpful guidance in selecting the best frames and lenses to meet my needs. Though I have not received my glasses yet, I could not be happier with the experience so far.

Another terrific experience. I had to have my lenses replaced in some sunglasses almost 2 yrs after I purchased them. They were still under warranty. Eyeware is a pay for what you get situation and these guys have a great selection and range.

Amazing service! I needed an exam and glasses before leaving for vacation the same day as my appointment. They got my exam done, suggested awesome new contacts, and I walked out with new glasses in my hand. Highly recommend

Only bought glasses here, did not have the exam . Came in here after not even being acknowledged until my way out the door at the un- named optician across the street. Excellent customer service. I would recommend for anyone. It was nice to be acknowledged as soon as I walked in the door. Excellent frame selection and quality glasses. I would recommend to everyone.

I wanted to take an opportunity to thank Dr. Higley and his wonderful team at EyeWorks. I needed an urgent visit, and they were over-the-top accommodating and flexible. Everyone was very pleasant, professional, caring and efficient. Dr. Higley quickly identified the source of my eye discomfort and painlessly removed it. I am very grateful and an appreciative, and I would highly recommend EyeWorks! They are exceptional!

I continue to go to Eyeworks because the service is exemplary. They take their time and truly want to help you with your eye care and eye wear. I always leave feeling more than satisfied.

Nice and courteous. Also it is important that they did not pressure me into an expensive pair of glasses. Just informed me. What else could you ask for.

My family eye doctor for a while but they dropped my kids when they changed ownership because it was CHAMPVA Military insurance and NH Healthy kids, checked in a year later after changing my kids to Keene Eye Care and they still would not take the kids insurance. When I went in today to the pile of paperwork and reading for my exam I decided to leave for my kids doctor also. The check in is fast and they dont ask you the same pile of questions everytime that having a computer should avoid you doing. The people at EyeWorks are great, the actual exam is great, the repetitive paperwork is a pain and having to use two different doctors was a pain. So I changed to my kids eye doctor. Both places are great!

Dr. Dexters fixed my glasses at no charge even though I did not purchase them there. Danielle was extremely courteous and helpful. Thank you

I have gone here a few times for eye exams and for glasses/sunglasses. Well on my last trip there it will be my last. They had to s€nd out my sunglass lenses to get cut at a different facility. Over a month later when they finally came in eyeworks tried to pass them off as if nothing was wrong with them. Upon further inspection (by me) there was a huge gap in between the lense and the side of the glasses. If hadnt noticed they would have said nothing. These sunglasses were not cheap. So after all of this I ended up just getting my money back and going online to order sunglasses (which came in 2 weeks and were flawless by the way). You will not see me walking thru the doors of eyeworks anytime soon.

For years my eyes have been bothering me and I could never really pinpoint why. Dr Higley and staff took the time to figure out my issues. Unless we move, I dont see myself going elsewhere!! I am beyond grateful!

Excellence- from eye exam to final product. Quality and service surpassed my expectations through process, including standing behind their product. Would return and recommend to family, friends. Thank you.

Recently while in New Hampshire for a wedding my nose piece on my Silouette eyeglasses began to separate. I stopped in Eye Works to see if they could help before my glasses became unusable. Staff was friendly, courteous and extremely helpful. Within 10-15 minutes the not only replaced the faulty clip but also the opposite side. On top of this they would not accept any reimbursement. Thank you Eye Works for all your help. The weekend wedding was totally enjoyable thanks to your kindness. If I lived nearby you would be my new eye shop.

Great service. They really strive to make sure you get the glasses or contacts which suit your lifestyle and wallet.

Amazing! They were so knowledgeable with every step. Cant wait to pick up my glasses!

As a retired physician, I believe I can judge the quality of care. Dr. Vincent McMahon has been my eye care specialist for decades. Attitude filters down and his staff as exemplified by optician Scott Thielen is a perfect example. I was gifted prescription sunglasses in another state. The glasses were made incorrectly and Scott took it upon himself to move heaven and earth to see that the glasses were remade to the correct specifications saving me hundreds of dollars. His professionalism and courtesy are the norm at Keene Eyeworks. Thank you Scott.

It was the first time I have had my wife and me have I exam that was so detailed and everybody there after work from the receptionist to all the staff the doctor very informative and I will be going back there every year until I go see my maker I was very impressed Im used to going to Walmart but never again thank you

My daughter had come here and if she hadnt we wouldnt have found out anything about her eyes. Thank you, Dr. Mcman

Great place to do business with, i have never had an exam that made sure i was seeing correctly, wow what a difference

I havent been to the optometrists for a few years and my visit today was seamless. I had blurriness in my left eye and I was worked into their busy schedule the following day. My first impression was that the office is comfortable and welcoming. The staff was incredibly hospitable and I was promptly seated into the exam room shortly after arrival. After almost no wait, Dr. Higley arrived and preformed a very efficient and thorough exam. I was really impressed by Dr. Higleys knowledge and his ability to empathize with my situation. Overall, this is an outstanding practice and one of the best medical appointments Ive ever had. I will for sure recommend Eyeworks to friends and family.

Just to let you all know, they don’t accept VSP (third party insurance) and will bill as medical instead. Chaotic billing process to be quite honest. Most practices let you know right away if the claim goes through or not. Also should aim to collect all patient info so that patient is aware of any billing issues ASAP for convenience sake. Came in to purchase glasses couple weeks after my appointment and was told i had to first pay a balance they didn’t inform me of at first visit. Ended up with a $290 payment outta pocket for one routine visit. Thank you but no thanks! Staff seemed really nice though, just billing system sucks!

Robin is a sweetheart. She put up with fine tuning the fit on my glasses for over half an hour and never once threatened me! LOL. Thanks Robin! :-)

No wonder EyeWorks is number one in NE providing excellent service

I recently had an eye exam, and I found out that my eyeglasses prescription from Eyeworks from two years ago was way off. I’d been wearing the wrong prescription for two years. So, I had to pay close to $1,000 all over again because of a mistake Eyeworks made. Although I can’t say that I’m surprised, because when I picked up my contacts at Eyeworks two years ago, the prescription was incorrect on those, as well! I would not recommend going here at all.

Eye Works- Keene is very professional--Dr. McMahon & Dr. Higley are extremely knowledgeable. After an examine you leave with a thorough understanding of your eyecare needs.The entire staff is very professional and welcoming! The office is beautiful; very relaxed and soothing office.

I switched my eye doctors and they are amazing !

Eyeworks has always been awesome to me and my whole family. They are friendly, knowledgable and professional. They are also very PROGRESSIVE, which I feel is super important. Every time I go to Eyeworks, there are new and improved products and methods that they share and explain to me. This makes me confident that Im in good hands. I also love their selection of eyewear, and although the high end brands can be expensive, I appreciate that they offer all of the top designer names (in addition to the normal and lower priced brands). Great job Eyeworks!

Experienced team, courteous staff, nice office, affordable rates. What more can you ask for?

The staff and doctors care are always second to none. No matter what kind of day my daughter is having.

Wonderful people! Wonderful service! Every time!💖

After being mistreated and ripped off by another eye glass place in manchester,vt a friend suggest eyeworks. AWESOME! My last exam I had 4 year son with me. They treated both of us like family. Thorough, friendly and good selection of glasses. Had my glasses you over a year and needed adjustment. They adjusted them perfect and as soon as I walked in. I live nearly an hour away and its definitely worth the trip for there professionalism.

Chaotic billing practices . Office visit was 9/13/16. 6mos later bill still unresolved. No help from NE Eyeworks. we will seek another provider.

Had metal removed from my eye this evening and never had a better experience with an eye doctor, didnt feel a thing and was in and out in under an hour as a walk in customer. I found my new eye doc

Very good professional