So, Im not sure why they are charging an inflation fee for balloons that are purchased at the Katy location, which I thought was odd bc Ive purchased balloons for a party before during the summer and no fee.The cashier stated that the balloon inflation fee is not charged for the balloons displayed only behind the counter.I went to another Party City in another location and they said they dont charge inflation fees for balloons purchased at the store only latex balloons. Now there was conflicting rules so I decided to call the main customer service line. And what a joke they were!So, I called the main customer service line twice and both representatives did not have a clue about the companys policy on balloons. FYI, do not go to the Katy one unless you want to get overcharged on balloons.

They always have lots of fun stuff for birthdays and holidays. Found a great hat for a witch costume.

I know its still early for Halloween but I was going to work at the Renaissance festival and a costume is mandatory for employees. First place to come to mind was Party City. Half the store was completely empty. I left and came back 2 weeks later and nothing changed. I could still figure out something though but what bothered me was everything was a polyester fabric.For someone who would be outside all day in Texas during anytime but winter would need a more breathable fabric. I get why they choose polyester though, its cheap!Granted most of these costumes will be worn once then thrown out but I couldnt find a single costume with cotton fabric or even a blend. Im not going to spend my money if they wont spend theirs for more quality fabrics.

Ordered latex balloons for my daughters sweet 16. Got to the store and was informed that they lost them. The lady looked and found a couple of left overs and added a couple happy birthday balloons to complete the pack. I appreciate her effort but not the same as the one we bought. It is missing colors and not sure if it will look nice with our decorations.

Have a party? You’ll find everything in here for it, from balloons to all kind accessories!

The three guys at the balloon station were super helpful. It was at 5pm on May 29. I will definitely be back for all my party needs. Keep up the great work. 👍

Ive only been to this location once and it was a pleasant experience. They had everything I needed. The store was clean and organized. Great prices and the perfect store for all your party needs!

Party city has a lot of Halloween 🎃 stuff they also have wigs or customs and candy and decorations and a lot more stuff.

GREAT CUSTOMER SERVICE !!!Getting 2 large balloon bouquets for wife’s birthday party.There was a mix up about delivery.So after a brief phone call the general manager brought them out him self.And the balloons looked great!

Always friendly staff and good prices.

Would have given 5 stars but there were not enough cashiers. We found the cutest cupcake designs though.

Variety of decorating stuff,easy decorating items

Firstly, Im giving 4 stars because the employees here really do try despite the long lines and impatient customers, but that last star remains missing because Party City really needs to give them better register equipment. Each and every time I go to one, the line is backed up due to this. Word to the wise, they have what you need most of the time, but you have to go in with the mindset of being patient. Otherwise, decent store, got what I needed for cake decorating pretty easily. Took about 15 minutes in line, but I survived and so will you.

I purchased 50 balloons and paid for the high float so that they would last longer. Not one of them had the high-float, and consequently they only lasted a few hours. I did not ask for a refund, as that was not the point. The birthday and the disappointment would not be fixed with a few dollars of refund. The last time this happened from the same store was in May of 2019. There is no excuse for this.

Poor customer service. Cashier did not say one word to me and appeared to be annoyed by my presence.

Party City has such promise but they hire kids who could really care less whether you buy or not. Nobody there to help and the prices are ridiculous. You are paying for their lack of business. This is how an over paid executive with no vision can turn a great idea and destroy it.

Online order to pick up was wrong. Employees were nice and helpful, but whats the point of ordering online only to be told what you ordered and paid for was unavailable. Giving 3 stars because the staff did try to help an were as helpful a they could be.

Great service, found everything we needed.

The name is pretty much self explanatory. Great place to find pretty much anything regardless the event. You name it. They have it.

There was not a great selection of birthday stuff unless you were a young child or it was a milestone birthday. The front of the store was very cluttered and disorganized, but it was the day after Halloween.

Went to party city today to prep for drive through graduation, due to unforeseen school shutdowns. Despite the store being closed, except for curbside. Robert an employee at this location was very kind and helpful with placing my order. Even though the store was closing soon, he looked out for my order and brought it out very quickly to me. Great location, Great employee, awesome experience!

Poor communication amongst staff they each tell me something different. Yesterday they told me it would be on sale today. Then another employee says it should be 50-75% off and then a guy with glasses says thats not true. The sale was only 4 days. They wasted my time.Other places try to get rid of their halloween items not Party City apparently. They had a sale only for 4 days then back to full price, really? Dont think Im returning.

Great place to buy inexpensive party supplies!

Giving it a four cause I was able to cancel my ballon order and get a fast money back

They had all the things I needed great attitudes

Rude staff but cool items!

Baby fell out in the floor crying and screaming the cashier just walked away. Didnt call for back up just messed up my lunch break.

I like the inside of this place.

Very helpful and friendly!!

All the employees were in such a great mood, smiling and cracking each other up, while maintaining a professional (just not way too formal) atmosphere--it is PARTY City you know! They were knowledgeable on product location and quick and happy to help!

I went for a candy run to supply forma trade show. They had exactly what I needed...including little candy bags. Im giving them a 3 star because their register was messed up and it took them an extra 5 minutes to set up. To top this off, the staff was not very caring about presenting a good face for Party City.

If you cant find your color or theme lol ask someone who works here! They have it all!

Really great place, very organized, staff is friendly

They always have what I need in terms of party supplies. The store is clean and organized, which makes finding things easy. I usually shop online and then pick up in store because the online sales dont usually apply in store. Be prepared to stand in a long check out line (if you go during busy times) as there is usually one one person working the cash registers at any given time.

Understaffed. Long wait only one cash counter was ooen

Ive been coming to this location for a little over 3 years and their service is usually decent. Today was my last straw, I came in for an order of balloons. I had been waiting patiently for about 2 minutes, there were 2 people upfront. One lady at the checkout, and one guy at the online order station. Finally the lady came over to assist me with my balloon order, about 1 minute into helping me, a lady comes up and says I need to check out now, where is the help? So even though she was assisting me first, I was done filling out the form and ready to checkout, the employee hands me my form and says after you are done shopping just come checkout. I replied and said I am done shopping, ( now there is a register right next to us) She then says well you need to get in line then. So even though I had been waiting forever, you want me to get out of lone and get back into another line and wait again! She went over and helped the impatient lady first, so I decided to get in the other line and while waiting I realized how crappy the customer service was and told the lady to cancel my order. I will not come to this location anymore. Retrain your employees on what customer service means and try to value your customer a bit.

Good experience here. Went in for birthday balloons. Decised to get a few plastic serving dishes. Dishes were displayed as .99 but register rung up 2.99. Cashier was very nice and honored the prices plus apology. Thank you for the gr8 customer service party city.

Great customer service!!! Derricka and Alex took really good care of me and I walked out with amazing balloons!!! :)

This location is terrible. This is my first time ever shopping at party City. My girlfriend and I purchased two simple Halloween costume sets from the nightmare before Christmas, and BOTH are missing pieces. I asked them to exchange it for one with the pieces but they said they were out of BOTH?! what are the chances I bought the last two sets. And even though its MISSING PIECES still no refunds. Never going back to this sad excuse of a company.

No wonder woman stuff. Come on party city. Great staff.

They have a great variety of fun items and are convenient. I placed an order online for pickup at the store and it took them a while to actually find it even though I had been notified several hours earlier that it was ready.

Customer service was good if they see you are coming in do speak and ask what can help you with today

This place is so much fun I love how they change it with the season very friendly staff and just so fun to go shopping here great variety and I love that they always have coupons and specials

I was able to find just about everything I needed for my Stock the Bar housewarming. The customer service is excellent at front desk and on the floor. Wish I had gone here first for affordable party supplies.

Great returns no difficulties returning things with receipt.

I just left there. To get 4 balloons filled I had to stand in a line 10 people deep to drop off the balloons, stand at register line with about 18 people in front of me and the 2 cashiers looked lost, moving slowly took forever to get through the long line. After that I had to go stand in the first balloon line again now to pick up the balloons that were done. Why dont they learn some efficiency and bring them to the cashier side when they are done. Instead there are 3 people laughing and playing with balloons and getting very little done. Worse place.

Lots of stuff for parties. Extremely poor customer service from the Manager all the way down to the cashiers. It’s amazing how a company does not care about its customers. Or at least the ladies at the store tonight. When we are in a world where it’s so easy to go on amazon and order what we need, these ladies tonight could care less about helping us to resolve a simple issue. Blows my mind.

Horrible customer service. Wish i could give them a 0. All kids working there and seem to hate their job. I spent $55 on balloons for a bridal shower, and got no help. They sent me to wrong isles, when I specifically told them what I wanted. They didnt even bother to show me exactly where anything was. I was basically going in circles. Then the whole time I had been waiting, I get up to the front for them to blow up my balloons and they tell me someone was in front of me with like 20 balloons. I needed these balloons, because I was on a time crunch, but I will never come back here. Save your money and go somewhere else.

Good timing. No waiting. Assistance readily available.

I went to party city on Fry road today at 13.30PM to pick up some balloons for my daughters first birthday (21 balloons for $67) and had the misfortune of encountering ‘Alini’ who proceeded to give me the worst customer service Iv ever experienced. She answered the phone during the transaction, talked with her colleagues and ignored my questions on 3 occasions. When she told me that the balloons would take 45 mins to blow up I politely asked for a refund as I didn’t have the time to wait.After some confusion, I got my refund and asked for her name. She laughed and me and told me no. I asked her colleague (who finished the transaction because she walked off) to call the manager.The manager told me I had to walk to the other side of the store to talk to him. I politely stated that I wanted him to come to me. Henry (the manager) had zero interest in talking with me but was at least professional enough to give me his and ‘Alini‘s name!Will 100% not be back

I was looking for (what I thought) a hard to find item and they had just what I was looking for. In multiple colors no less. Then I had to give them all of my spare change for the loose candy they had 😜

I purchased a costume today around 3:30 I walked to the register and said “Hi, how are you?” and the cashier rang me up then told me there is no refunds on costumes which I replied okay. She then said “do you speak English? Did you hear me?” I was shocked and in disbelief. Clearly I speak English but that’s not the point that was very rude and unprofessional. I don’t know her name but she had blonde hair and a bandaid on her neck. I am in customer service myself and I would NEVER speak to my customers or anyone in general like that.

Nice selection of items. Did not have a farewell or bon voyage banner or balloon which I found a little odd. Also I think pretty pricey. I can buy the platters, decorations, and other party supplies at the dollar store. I give them three stars for good customer service.,

Prices have went up $2 a balloon in 6 months. Lines are long and employees are not helpful or friendly. They make you feel like your business is not wanted.

Pleasantly surprised with this party city. I am from NYC and used to the party cities there. This was a big location and had a huge selection.

This is probably the worst managed store in Houston. Two employees working and 10 customers in line. The inventory is terribly low and everyone looks miserable working here.

Very seansonal. Lower and upper priced options. Name says it all. Balloons could be better but everything else is great. I usually get balloons at dollar store but a lot of good stuff here.

Came in for a quick visit. Found everything I needed! Friendly and helpful staff!

Went and got a bunch of balloons here. The price wasnt bad, 12 balloons for 8 bucks but they took a really long time to blow up. Also, remember to get the weight because they don t give you one and they wont go get it for you. I had to get out of line just to go get some balloon weights on the other side of the register and lost my spot in line. It made me lose 15 minutes.Seemed like an area where customer service could have been better.

The front end Supervisor BRENDA, is a total jerk! I went in yesterday October 29, 2016... one the line was huge and they only had 4 or 5 registers open! As I was checking out, my son who is 4 was playing with a little fan toy they had up at the cashier lanes. I was at cashier number 1, my kids were playing near the register, my 4 year old walked a little towards the entrance door, mind you this whole time Brend the supervisor was on the phone talking to a guest. As soon as she saw my soon walk up close to the door she literally leaned more than half her body on the counter (told the guest on the phone to please hold) and she literally screamed at my 4 year old HEY COME BACK OVER HERE AND PUT THAT DOWN!!! First off I was right there I was paying of course I wasnt going to let him out the door with that, second he is 4, kids always pick up stuff to play while waiting as we check out! But the way she screamed at my child made me feel like she was treating us as thieves it made me feel very upset. It was just really rude on her part to scream at a 4 year old in front of all these people! I even told her as I was leaving next time you should be a little more polite about it and dont scream at a child, and also I told her I saw him playing he wasnt going to steal the item! I will never be coming back to this particular store My son left in tears and I just felt that it was plain rude the way she handled the situation, trust me; me nor my kids are in need to steal a 2 dollar toy! I already called corporate lets see how long it takes for someone to do something! Ive worked retail for 6 years and I never ever would have approached a child like that! BRENDA YOU NEED TO GET MORE EXPERIENCE BECAUSE THAT IS CERTAINLY NOT HOW YOU HANDLE A SITUATION LIKE THAT ESPECIALLY WHEN ITS A CHILD!

My daughters birthday balloons blew away because of our own fault. We went back to the store to let them know just so we could tie them differently this time. The manager didnt even come greet us or talk to us he just say from a couple feet back NO.. Um no what? NO ONE WAS ASKING FOR ANYTHING FREE. The service here is not professional at all the customer service was terrible. Wow.

Has everything you need in one store for a fun and exciting party that you might throw

Nice and big store that carries a wide variety of items. This is the one stop place for all your party needs.

Theres usually a good selection of party stuff here for whatever you need. I will say trying to find anything Wonder Woman related was almost impossible, which was a great disappointment for my wife who wanted to throw a themed party for the new movie. Still, you can USUALLY find what you need here. For everything else, check the internet.

Surprisingly this place wasnt ripped apart being so close to Halloween. I was afraid to walk in days before Halloween to find the place in shambles, but it was immaculately maintained. Staff was hit or miss.

Good selection of party supplies. On the expensive side but there is no where else to get some of the stuff you can get here besides online. Have to deal with the price for the convenience.

Organized and easy to find whats needed. Didnt like that I stood in line for baloons only to be told I needed to order the baloons at one counter, come back to the line to pay and then go back to the balloon area to pick up. Also a little pricey on some things in comparison to competitors.

They have a great selection of stuff but not for Roblox.

Has bazooka bubble gum

Looking for Hippie Theme party supplies from the 1970s era. They had nothing. Maybe something will come in closer to Halloween.

DO NOT SHOP HERE. This service is bull. I worked there two seasons for Halloween and the manager has never been this rude before. First off the cashier didnt scan my coupon and assumed which one it was so instead of getting 20% of my whole order, I only got $7 off $107 purchase. Then a assistant manager helped change that and re rang it all up and gave me the 20% off but I got a call today saying that we walked or without paying when we were up there trying to pay. So apparently they let us walk out with out the money going through and made it seem like it was OUR fault that the cashier didnt stop us before we left and we were even told we were set. A mistake is an accident but to make it seem like it was our fault and like we stole or ran out with stuff is ridiculous.

The girl that helped us with the costumes was very nice and friendly

Service from the manager was great. Service from the uninterested, unhelpful checker guy... less than great. But at least they can get me my party balloons in less than 20 minutes at 11am on saturday when everyone and their dog is trying to get balloons (only in person, its much longer if you order over the phone)

Usually ok. But while im paying. Employees are taking selfies and chit chatting. This is why people rather shop online. The girl who helped me, Dora kept drinking what seems like a shake, while her co worker was eating all while customers are waiting in line. Took them a couple minutes to realize people were in line.

Clean Store, fully stocked and friendly employees.

Awsome store very friendly staff. Amazing assortment of items!

You can find pretty much everything here and you can schedule balloons to be prepared so any date you want in advance. It is expensive overall.

Buy 6 strobe lights and a fogger machine. 4 of the light where defective out of the box and after replacement 3 of the 6 where no longer working after the first day of use.I understand is seasonal things. But Party City is not cheap they should watch out th quality of their products.

A lot of different stuff

Huge variety for any occasion. A bit pricey tho.

I went into this location yesterday. I had bouquets of balloons to fill. I had purchased all of them at Party city per the fill for free with purchase benefit. I had 2 balloon bouquets on one receipt and the other one another (I misplaced it). The guy at the balloon station filled the 2 bouquets but wouldnt fill the other due to me not having my receipt. I understand not having my receipt but I did show them I did make 2 purchases per my captial one credit card app. He telIs me, ok you made a purchase but how do I know you bought the balloons there. I had bought the balloon bouquet that was missing the receipt in SA. He informed me I would have to go to their store or call them and tell them what register I paid on for it to be verified. He offered no help. I then went to a register and asked to speak to a manager, low and behold it was him. Again, he wouldnt budge or even help one bit. He offered to fill the balloons at 6.99 a piece. This is just bad customer service after spending $300 on decorations for my daughters bday. Also, the restrooms were nasty and disgusting. Toilet paper everywhere and looked like it hadnt been cleaned all day. I did go to another location on Westheimer and they filled my balloons no questions asked. Thats customer service and they will not always get my business instead on the one on Fry. OH, and I found my receipt once I got home with the rest of the decorations.

Manager in duty didnt want to accept a legit coupon just because we forgot to mentioned it since the beginning, to use it he had to make a return of all the merchandise we bought and then charge us again, I guess it was too much for him to do that... we had a $15 off coupon when you spend $80+ we spend about $90, we asked him several times to use the coupon but he said no...

Great but didnt have a lot of stock.

I go there every year to get the Valentines balloons and there very nice

They have enough in the store to make your own costume ...neat store!

Aisles were neatly organized and well stocked.

They had variety of goods but there was only one checkout in operation and it moved pretty slowly.

Everything you would possibly need to throw any type of party. I definitely reccomend.

Very Pr icy, but the quality is good.The cakes are awesome considering the price factor.

I wouldn’t even give this location one star! I came in to get some last minute items for my sons bday. And on the way out I knew I needed 6 balloons. Well apparently the only way that was gonna happen was if I had pre ordered balloons. So the manager had the cashier stand there and lie to people saying they were out of helium and that I could go on to Randall’s!! Tuh the nerve! And get this... the cashier did not feel bad at all lying to my face, but she got what she deserved and that was a wake up call...you want to mistreat people well expect the same in return. Don’t even waste your time walking into this poorly given service location.

Has an affordable variety of most party needs of moderate quality comprable to cost

Busy place, but great for holidays n special occasions!

RUDEST CUSTOMER SERVICE . And the manager dont even look you straight in the eyes when you ask him a question or try to complain about something, gave me a weird psycho vibe, when i told him its unprofessional to not look at somebody when they are trying to talk to you he kept not looking at me and looking to the side even tho nobody was talking to him besides me.

Helpful staff. Great place to buy helium balloons for party and other party items.

Ran in for last minute balloon bouquet, a bit pricey, but associates were very nice

Was a good selection found a cheap batman mask

Really bag service!!!, we need motivate people who really like this job. costumer service horrible not helpful. very unhappy slow cashier..... very poor costumer service staff

Took my keds here for halloween costomes even thou its May and theiy puut on a Scaary maSke and i shet my self the managere picked it up but i blamede it on thie cashiar🦗

Weird new way of getting your costume but fast checkout....

Awesome store for party decorations, favors and baloons. Reasonably priced for most items.