Went in for inspection and were very pleasant. I actually showed up with no appointment and they requested to come back in an hour and I wouldnt lose my place in line. Had lunch and came back. They were busy and it was raining so took a little longer than they or I thought. They apologized for delay and thanked me for my patience. Waiting area and bathroom were both clean and neat with a television and wifi so was not a hardship waiting for service. They suggested and explained some maintenance I may want to consider but were not pushy. Was a pleasant experience overall.

Paid $602 for parts of intake manifold runner and oxygen sensor. $646 for labor. $1356.94 total for problems that were not corrected. I explained that I had to drop the car off in New Orleans. I drove 100 miles and service engine light came back on as well as poor gas mileage. I called to address issues and was told to bring car back in. I could not drive the car back to Houston/Katy and they stated they do not provide towing. Screwed by company and mechanic again! Will not use or recommend.

Very professional and overall cool guys working here. Super efficient too. Overall very satisfied.

Check online and find their offer for oil for $20. Drive to the place and mention that I saw the online offer and needed my car oil changed. The guy confirm my phone and name ask for the keys. 45 minutes later it’s ready and the total is $64. I tell the guy about the online offer and show it to him on my phone. Then he says that kind of oil is not for my car. I don’t know about oil. It should have been explained when I walked in not after the job was done.

Logan and Adam of the Fulshear location were extremely professional and friendly. They took care of my oil change very quickly and answered questions about other potential services. Thanks guys!

Everyone at this business is so nice! Very honest people that do great work and quickly as well. The lead mechanic is Amazing, wonderful customer service and so knowledgeable about all vehicles. Anytime I need to bring any of my cars for service this is where I will be going!

Not too busy in early am & better waiting room than most Auto Repair. Got tire replaced & they kindly cleaned & Armor-alld all 4 tires. Terry was very friendly, fast, & helpful.

Incredibly professional and helpful staff. They prioritize helping you first and foremost before trying to make a quick buck off you. I can’t recommend this place enough. Special shout out to Eric the Assistant Manager who went above and beyond for me and my family multiple times

To define these mechanics in one word is INTEGRITY. Dave,Brady, and especially Lee. Thank you for getting my 1961 Cadillac back on the road! God bless

They got me in early and back out the door quick. Friendly staff at the desk and personable as well.

Great and friendly staff. They were very personable and made my experience positive.

I like the convenience of Sun being so close to my neighborhood. However, recently I needed the two upstream O2 sensors replaced on my F150. The price quoted to me was $240 per sensor (total $480 for parts) and then $200 labor. I couldn’t afford this. So I ordered the sensors form A1 auto parts for $65 apiece ($130 total). I watched a video tutorial and did the work myself. I don’t believe Sun was offering a fair price for this repair.

Brady Keys was very professional. He shared the. in store financing which is a great help with tires I need to purchase. I am going to refer more customer to Sun Auto. I was total satisfied with my overall visit. Hats off to the active manager and the entire team.

Great bunch of guys... professional & friendly! Pick up & drop off service is fantastic and I didn’t have to ask for it and was promptly offered the same. Will definitely come back for other auto service needs.

Great customer service. Excellent communication.

The customer service was the Best! My sales associate(Eric) was very fair and honest about the repair. He keep me up to date on everything. I called in thinking my alternator was bad, but Eric ran the electrical check and let me know that I only needed to replace the battery. On the way to the shop, my truck stopped on and he helped me get a tow service. I would recommend this place to anyone in need.

The guys at Sun Auto we’re very professional and friendly. They correctly diagnosed the issue with my ‘66 Impala and had it repaired quickly. I would recommend Sun Auto to others.

We were traveling back to San Antonio when we got a cracked radiator on a Saturday late afternoon. They were amazing! They got us in ASAP!!! Replaced the radiator and checked another issue we had. They made sure my family was comfortable and taken care of. Best service ever!

Brady was extremely helpful. I will definitely be coming back

Had inspection done. Very fast

Made an appointment for a vehicle state inspection. I was really impressed by their professional and speedy service. The assistant manager Eric was really helpful and courteous. The inspection was done within 10 minutes! Thank you guys!

Louetta Automotive was great! I brought my car in the morning without appointment for four tire and a steel wheel replacement with full alignment, and it was ready same day! Great service.

Great place to get your car inspected !Kind and friendly people !Great roomy waiting room !I am pleased with the car inspection !!!!

I had an TPMS Sensor issue started from a previous Louetta repair from last year. To resolve this issue, took to discount tire and dealership. DT said the sensors were all bad and need to be replaced. the dealership blamed the previous repair was the cause of problem and warranty doesn’t cover and gave me a quote for buying a plane. So, I came back to Louetta aka Sun Auto to see if they can help. The assistant manager Eric was really helpful and courteous and understood the problem even before I gave him the whole story in less than a minute and went to check the issue. I would been happy with the courtesy even if the issue wasn’t resolved, but he got with Tech and fixed it in no time. ERIC and the Tech are awesome, for understanding the issue and resolving it. Thank you guys!

They did a great job getting me in and taking care of my vehicle. I have been using them for awhile and I am always happy with their service.

Eric was very productive to my needs and took a lot of stress off my back about my car.. it was nice to have a shop treat me like family I highly recommend them. Plus there techs are very good at there work. I was overloaded with stress until I met Eric asst manager I love this place

During one of my scheduled oil changes (got the 5-pack) my wife is asked if we wanted to change the fuel filter on our Ford 250. I told them, yes it was about time. We ge the bill and it was 471.00. Now, my oil change was already paid for so that leaves the cost of the fuel filter and the labor:Fuel filter-187.68Labor-245.40There were other charges in there for a state inspection and some shop materials that were used but they were negligible. Of course my wife is embarrassed to argue the cost at the shop while she is trying to manage 2 tired children so Loretta got one over on us. Service took 2 hours to complete.Buyer beware. Something like this should cost around 125.00 - 150.00 total. I will be taking my business elsewhere from now on.

Folks really professional and courteous. Had a fleet card and its a pain. They stepped up and helped resolve issues. Would recommend.

Walk into this business on Memorial weekend & although they were extremely busy, they took care of my needs & also have Great Customer Service.

I had a rat problem in my car and the car cabin was smelling awful. I called up Louetta automotive Katy center and Eric was so confident that he will get the issue solved for me. Eric was incredible and took care of the issue himself, finding the dead rat and disposing it off. Eric made sure to inspect and check if there was any damage caused and guided me through this. And I was only charged for the filter change and nothing else. Thanks Eric. I highly recommend this place

Sensors in tires were faulty causing error messages. And, I needed new tires. They were running a special buy 3 get 4th free. They also offer customers who live nearby drop off service so you can go home while your car is being repaired. They come and get you when it is finished. I like all the staff, especially Erik! All are polite, explain issues well and don’t talk down to or treat women as motor morons!

I am here because my insurance company sent me here. I have issues with my rear break that actually locking my rear wheel. The tow truck drop my car after hours. There is envelopes and key drop off slot in the front door. And they have pick up service to pick you up from home to the place.They call me early in the morning around 7am to give me the estimate and they manage to fix my car by noon.

I see why this place can be so busy! Very professional, was courteous of my schedule and even offered me a ride home while my vehicle was being worked on. The technician and guy at the counter were great at communicating the concerns and my vehicle runs great. I will have no problems sending my family here.

Eric and the team were amazing! Quick and honest service!

Rodney called with each find to discuss. He was not pushy and allowed me to make an informed decision. Performed repairs based on our conversations and even did a little extra small repair without added expense. I really appreciated that! Definitely one of my better automotive maintenance experiences. Was happy with the total expense as it was less than I had anticipated.

Service was reasonably priced and professionally provided by their personnel.

David and Eric were vey knowledgeable and courteous.

Very polite people, and the service and prices are good.

Thank you so much! Great service, special thanks to Eric.He was very professional 👏👍👌

Great experience. Will definitely be back

Staff is extremely friendly and helpful at the time of addressing whats wrong with the car, excellent customer service, I totally recommend yall to come here

Fast and friendly. They even took me home and then picked me up. I will be back.

Don’t own a car but it looks like a nice place, 10/10

They where really helpful and very friendly will use again. Highly recommend.

Very friendly and attentive staff that helped me out with my oil change. Will definitely go back in the future.

Guy at the counter very friendly and professional. Went in for state inspection and the service was quick. Also topped off my coolant reservoir and replaced a broken light for my back license plate at no charge. Great service today!

Had a bait & switch experience with a flyer received in my mail.A synthetic oil change advertised at $49.99, so i called to let them know the make & model I had to determine if i was missing any fine print. Unfortunately, they didnt disclose over the phone that my specific vehicle would be double that amount and they would only be able to give me $10 off the oil change.I raised my concern and several days later the manager offered me a free oil change next time i come in. Since i can do it faster, I probably wont go back for that service.My two previous experiences were fine. Just ask specific questions before you sign the estimate then decide if you want to do business with them.

Service was very professionally done, well within the time they promised.

I brought my vehicle in because I thought it was leaking transmission fluid. It turned out to be coolant. I agreed to have a pressure test completed ($69) to determine where the leak was coming from. After the test, I was told the leak was coming from a heater hose. Knowing how to replace the hose myself because I replaced one just a week prior to this happening, I knew what it entailed. I was then given a quote for $770 to fix the hose. I was told the labor was going to be over $200 and the hose $125; there were additional costs for other parts. I told them the price was way too much and that I would fix it myself. I found the hose for $45 (I recognize genuine GM parts are a little more but not that much!); in total, all of the parts cost $100 and it took me only an hour to fix; saving myself over $500 from the quote. I was completely surprised (and not in a good way) how much I was quoted at Louetta. This was my first time their and my last.

Great customer service! Accurate estimates.

There service is usually pretty good, but today was crazy! The vehicle transporting my new tires blew a tire! They had my car for four hours! I will still come back, though. I have seen Rodney talk to an irate customer before. I was impressed with how he handled it. The mechanic screwed up, but he was able to calm the guest and explain to him what happened.

David and staff was very friendly with fast service. Would like to say thanks again to David for all his help!sending friends from work your way for service.

Horrible place. Spent 4 hours for a job of one hour, 30 minutes and yet my car wasn’t fixed. They left my car and was fixing another . That guy called Eric need help. So unprofessional, wonder what’s he’s doing as a customer representative. Will not recommend.

Excellent customer service. Eric and team provided great service!

All staff very friendly and professional. My issue is that I only needed two tires. Dropped off car at 11:45 and was told tires had to be picked up at supplier and that would take about 30 minutes. Maybe another hour to install. 2:30 and I call to get an update. Im told they are tightening the lugs now. I head that way expecting it to be done only to find my car still in repair bay with hood up. No need to open hood for tires so I ask why. Apparently mechanic thought I was supposed to have oil changed too so he removed oil cap and dropped it down into engine well. Delayed me even longer while they tried to find it. Nice people but their time estimates are way off.

I had a headlight replaced on my car they sure didnt charge me 80 dollars like the dealer did a short time ago when the other headlight burned out. They did not charge me at all. I was moved by their unexpected gift of their time and the bulb. Their kindness won my gratitude and business and my prayers for their special intentions.

ProsProfessional and polite at the counterComfortable and clean waiting roomCons—Took over two hours to do an oil change and inspection (To be fair, maybe they were busy and I didn’t make an appointment ... except they actually told me an hour or less and I would have certainly not hung around). Make an appointment and plan to leave your car if u value your time... or just bring your laptop and work, all good.— typical situation where they take your filters out and Bring them in and up-sell you with trying to get you to get new ones, etc. I need to remember to ask people not to touch stuff I haven’t authorized... and it makes me think I really need to finally learn to change my own oil, lol. Until then, this is the situation most places.

Had vehicle in for annual inspection and service was performed in a timely manner. It is our go to place to have our vehicles serviced.

Had a great experience here.. Will definitely use these guys again... Loretta was very friendly, helpful, fast and affordable..Great guys... Great service

My visit was an AWESOME EXPERIENCE!!! Rodney and Lee were both very professional, caring, communicative about my current issue and potential future issues, customer service focused and basically on-point with everything!!! I am looking forward to going back to this particular location of Louetta’s for our vehicle needs. Thank you both for your attention to detail in a very comfortable environment!!! Major Kudos Gentleman!!! Keith Jones

Manager is super honest and straightforward. Employees super professional as well

Good quality and kind people

Just moved here and went to get car smog checked. Eric Schneider was so professional and explained everything in detail. I can see myself coming back here for future car issues.

I brought my truck in because the front end was shuddering when braking. I was told the front rotors were warped and the front pads needed to be replaced. A bit pricy for just the front, but had it done. I drove away after the repair and the truck was still shuddering. I brought it back and I was told that they would replace the front brakes and rotors again (warranty). It didnt fix the problem and they lost my wheel lug lock key. They stated that they couldnt remove the wheel locks out of fear of damaging my rims and that I should take it to the dealer. The service dept at the dealer couldnt help. I ended up having to remove them myself. On top of this, they said that the brakes were fine and proceeded to recommend $2100 worth of suspension repair to fix the problem. I couldnt afford that at the time. I drove with the shuddering problem scared that something would fail while waiting to get the money for the suspension repair. Thankfully when I took my vehicle to Brake Check on 99 I was told the suspension was fine. I was told I needed a brake job. Brake Check performed a 4 wheel brake job, turned the rotors, replaced the pads and rebuilt my calipers for 2/3rds the price I paid for the 2 wheel brake job at Louetta. The truck is good as new. I would say stay away from this place. I would also say Brake Check is the bomb.Edit: They never reached out to me at all. If management has the time to falsely state they will reach out and then dont, its no wonder I had the experience that I did. Avoid this place at all costs.

Awesome service by Eric! Thanks!

If a small component is damaged, the only way louitta automotive fixes it is by changing the whole car engine :-). I would never go back to them. Advice to louitta: please try to consider the customers financial state when u try to charge 100s of dollars for every little thing. They might pay as car is already with u guys, but they won’t come back again.

I waited quite a while (to be fair I was warned on the phone) but it was excellent service and an incredible waiting area. I noticed they had a wonderful child friendly area with toys and books. It looked impressive.

Great service, offered shuttle home as well. Fairly priced.

Great service. No pressure for additional services.

They were great!!! I highly recommend them for all your service needs. Very professional, honest, and friendly!!!

The staff is friendly, but for the past couple services, we are receiving receipts stating that they have been rotating our tires. We got suspicious and marked our tires and it turns out they haven’t been on the last 3 services. Not sure what the problem is. We prepaid a 5 service package and will not use them when those are used up. It’s too much to have to mark the tires, check the work, take the car back, wait again. It’s be better to find someone honest.*Update: we scheduled for them to pick up our vehicle at our home to do an oil change and they never showed up...twice!Do not go here!!

Smooth and quick, they helped me previously with no obligation .put on my emergency tire for me after my tire had blown . Thank you

Great service! Jon and Rodney are the best! First Class service everytime! Waiting area is very large and comfortable. They did my repairs same day and even gave me a ride to work in their courtesy shuttle. Great work gentleman! Ill be back!

Excellent customer service. I was very impressed with them. I will use them for all of my future servicing needs.

Went for my State Inspection. Was failed and informed that I had a leakage in my car and need to me fixed. Estimate $448. Took my car to 2 different mechanics to have it tested, no leakage found and they recommended me to go for testing and it did pass with no issues. Highly dissatisfied with the hassles caused. They have lost one customer now..

Nice people, very quiet. Very easy. They explain everything

I have to say I’m thoroughly impressed with the service here. My car was having issues with the trunk opening and I was charged with labor and parts. They found that there was more issues with the wiring and took care of it without asking for money. That’s how you earn business and it will be my go to place for any future service.

Great service. Nice, clean waiting room and bathroom.

They fit us in and made us feel safe before our trip.

Good work, done quickly, and extremely helpful. I was very impressed. Will definitely go back.

Staff is very courteous and friendly. Very clean environment and kids friendly. I will recommend to everyone. Thanks

Good experience so far. They will try to sell you their services even if you are not there for those like any other shop. Their prices is a little expensive compared to other mom and pop shops. I do bare minimum from them. I go to places where I get a reasonable price for car repair.

Issue with the serpentine belt and changing out the brake fluid. This was because i brought it in for a state inspection. I had coupon that they send in the mail. Did not apply my inspection discount. My husband said it would be less than that. The cashier i feel was not honest with me. 2 star for fast service.

Excellent service and experienced technicians

State Inspection; service was prompt and Eric was informative and professional.

Fast and EFFICIENT!

Great service from a man named David Cherry today. Very kind and helpful. Fast service. He even found a coupon for me. Very clean waiting area, with a lovely children play area. They even drop you home if you live locally. 5 starts for great service!

I brought my car here for a state inspection. Staff was professional and very helpful. They offered the best price for the inspection and were very quick.

Excellent service and timing!!

Always friendly and helpful! Love the fact that they are so close to our house and always offering a courtesy ride, even when taking your car in just for a State inspection. Although they are part of a chain, i still get the feel of a personal small neighborhood business owned place!

Had a check engine on my screen. My Louetta shop referred me to this particular shop. They took their time to check the car and rectify the problem.

I had State Inspection done. All was great thanks.

Amazing customer service! These guys were very prompt with there work and I highly respect them for any automotive needs. Had my vehicle inspection completed in about 35 minutes.

Great staff. Quick and easy.

Louetta ordered a specialty tire for my BMW, called promptly when it came in, took the car for replacement, gave me courtesy rides to and from, did the work in a few hours.

I have gone many repair shop up to now in different country and states but this one is the best that I have ever been. Thanks for your serve and honest.

I’m impressed with the diligence of Erik in trying to help us trouble shoot on our car problems.

We brought our motor home in for servicing and what a great place. The guys all work together and are friendly. They like working here. We needed a new fuel pump..one thing I didnt know. Change your gas filter once a year

We were very impressed with the work they did on our Audi! They were able to do the diagnostic testing needed and get the parts to fix a few problems all within a day. Friendly crew and great work. Our car starts better, drives more smoothly and shifts well.

Louetta is the only place I will take my car. The guys there are incredibly professional, quick, and honest. They make sure to take care of your vehicle thoroughly from start to finish and even tell you if there are problems they cant fix - for example, I had a bubble in my tire I didnt know about that they found during an oil change. They dont do tires, but showed me what was wrong, recommended where to go, and even who to talk to. The staff there is so thorough and genuine and kind! I will never go anywhere else!