Even with the appointment expect to wait 2 hours. Im very disappointed with their services. I waited at the dealership for hours and they didnt even wash my car which says if you wait at dealership you will get complimentary car wash. 2 hours just for a oil change.

Honda Cars of Katy. The best! I gave them a hard time on the color but if Im paying I want what I want.

Service has been very good on recalls. Both my Hondas have had recalls and the team has taken care of them without issues or making me jump through hoops.On the new car, they have kept their promise of no charges for oil and replaced my battery under warranty.They have 2 service centers and the quick service center is great for quick oil changes.

Marcus was an excellent service advisor. It was my first experience at Honda Cars of Katy; I did not purchase my vehicle from them but they handled my factory warranty without issue. The Katy team was able to repair my vehicle the first time on the first ever visit within the first hour of arrival. It is on par with my other luxury vehicles dealership experiences.

Bryan was very helpful in showing me a car, keep up the good work!

Love my Honda service department! Always courteous and make me feel special!!!

Get here right at 7 there are several cars ahead of me. I wait patiently and ask for a status 2.5 hours later. The service desk attendant tells me 20 - 30 min more. After about 45 minutes I ask again but this time they have no idea where my car is. 30 min later they find it and start the oil change. After waiting 4 hours I would have taken it home if it wasn’t already on the lift. A free oil change is not worth nearly half my day.

Freddie is by far the best service advisor at this Honda dealership. He fully understands the issues and problems. My Honda Odyssey had a sensor problem for 2 years and was resolved when I took it with Freddie at Honda Cars of Katy. Excellent customer service and he keeps you updated along the process.

Marcus in the Service Department was thorough and honest. He valued my time and made sure there was no disruption in my being able to go about my business while my car was being repaired.

They pay attention to their customer, very polite and respectful.They all look happy to serve their costumers and always explained everything in detail what needs to be done on the car and the estimated amount. I love honesty❤️

It could have been better than what I received. for simple issue it took 3 hours and the actual charge is $3 but labor is $30.

If I could give it negative stars I would. Over 2 hrs oil change and only to have a messed up car 2 days after it. Being a Honda car. Unacceptable. (Engine was checked beforehand and was in great condition). Their mistake. Their fault. And yet they wanted to charge 500+ just to check what it was. 😕

My service was courteous and professional. I was very pleased with it.

Great service and everything is always done in a timely manner.

Excellent service as always

Fast easy scheduling, fast service, nice staff

Solved my issue in a professional manner.

Nothing ‘express’ about the service. Oil change takes 2.5 - 3 hours every time

Brake job done well, comfortable surroundings. However, our CRV drags when you slowly speed up out of a stop. That brake fix didnt help. After googling the problem it appears that this is a well known problem. Why not cut to the chase and just address it. Not wild about service shops. Pricey.

The staff is very nice to work with but 1.5 to 2 hours waiting for an oil change is unacceptable. They need to schedule appointments.

Karl in the service center is a stand up kinda guy. The service was also done when promised.

Great service!

My husband and I took my son over to look for a car service was not good our son just told me

Excellent

Nice

Excellent attention.

My Service Center

The attention is first class