The staff here are super helpful. Bought two guns here and both times it was a very pleasant experience.

The new staff has been very nice and respectful towards helping me purchase my fathers gift

I just went in to purchase a Birthday gift. I dont know if they thought I couldnt afford anything in this store but never once was did they care to ask if I wanted to see the watch I kept looking at in the case. Oh well I guess I will spend my 2grand at Wright pawn on westhimer..smh word of advice people who are about the money dont care to indulge in what your political views are!

The new staff is very helpful and gave me all the info I needed about my firearm purchace. I Will be back.

This was a wonderful experience very Nice Management. ..Excellent Customers Service Skills .I promise New Management is in the building...

Did a loan with them. Problem 1, my ticket number on page given did not match what was in computer problem 2 they did not write a full description of my items. (Check that! Make sure every item is listed, take a picture!).When I paid it off my items were nowhere to be found. Over the course of a month of going back in I kept finding my items on display to be sold. What a horrible feeling to see your personal items that have sentimental value for sale. They did try their best to get my items back to me, I will give them that. They realized they made a mistake a tied very hard to make it right. But in the end, I am still out two large pieces of jewelry I will never see again. And the value of them lost. The sentimental value gone as well. Such a big disappointment and at a loss as what to do.Don’t let it happen to you. Learn from my mistakes. Make sure every item is on your ticket. I don’t care if they are busy, they need to type everything out and take a picture!!!!

Upon entering I went to the gun counter. The guy working behind the counter was great my grip were that the gun prices are way over priced for used or new guns. A ruger lcp not the lcp2 was listed at $319 you can buy a new one from academy for $199 this is price gouging at its worst.

Great place I owned a pawnshop for several years. I go here all the time to buy guns great people great service.

Most sorry customer service Ive seen in my entire life. Recommend you never do business with the people. Believe me, I would rather deal with a cartel member with paranoia and bipolar disorder.. Bet that!!

Theyre not the most talkative, outwardly friendly, nor extending the due date type of pawn shop owners...they wouldnt even extend me one day and I called ahead to ask...due on Thursday, I get paid Friday...I was advised to get a loan as they wouldnt hold it even a day.BUT...business is business...they always help me out when Im in a jam and they pay out good money for the firearms you pawn...none of the, Ill loan you 25.00 bucks for a gun worth hundreds They loan solid amounts and let you take forever to pay them back...sure, it costs interest over and over again, but they keep their word, your guns are safe and exactly as you left them.Thumbs up here!

Be weary of purchasing a guitar here. I almost bought an LTD electric guitar, but upon closer examination, found that there was a crack in the body where the bolt screws on. If I hadnt noticed until I got home, Im fairly certain they would not have accepted a return. This should have been noticed by the staff. Either they didnt notice, and have no business selling guitars, or they did notice, and dont care that they are selling severely damaged guitars without indicating such.

I Was sold a ring that was suppose to be 14kt gold, they lied. I had it checked at a local jewelry store it was 10kt gold.The gold mark was removed from the ring. They are a dishonest sleazy business and should be put out of business. There may have been a previous bad owner or employees but they were replaced by even more unethical people. Go else where to make your jewelry purchases even if it costs a little more.

I bought a watch and was told it was in good working condition, and there was nothing wrong other than a few scratches. The day after I noticed that the watch was not working properly, the date did not change. I waited a few days to make sure it was a consistent problem. I took it back 06/24 and told them that the watch that they sold me was not working properly like they had said it was. I told them that had I known that the watch was not in full working condition I would not have purchased it. They told me that there was nothing they would do. The store sold a non working watch, did not disclose the fact that it was not in good working condition and refused to fix the problem with either a refund, store credit, or fixing the watch. I recently took it to a watch repair store and its going to cost $750 for the repairs for watch that they told me there was no problems with. There are other places to do business with. If they had given me a store credit I would give them a better review. Go somewhere else to do business.

Horrible customer service, just plain rude. The owners and the employees were just lazy, wouldnt even take a look at what I had. Would not recommend

Paid the most out of anywhere in katy for my Rolex

Great place to sell gold for the best price possible. I was very glad to see they have a nice inventory of guns to select from and had a lot of knowledge on comparing different types. I will be a return customer for sure.

The best pawn shop in Katy and Houston. The employees are very friendly and courteous. I have been a customer of this pawn shop for years. They have hundreds of choices in jewelry, guns and huge selection of new and used tools.

Great experience everytime im there.

I have been coming to the store for over 20 years. I remember When Dave was the manager when they were located in the shopping center at mason and Cimarron by Tony’s Mexican restaurant. They have always been genuine honest and always done what they could do to take care of a situation if there was a problem. It is horrible sitting here reading these negative reviews when the owners would do anything to make you stay as a customer and will always go the extra mile to get you to become a customer I ask all of you who left negative reviews have you ever had a bad day

Super unhelpful. They really do act like you are a bother, even when simply buying something. Also offer below the average on loans.

If i could give them a zero i would and the customer service is tolerable at least

Very bad experience. I went in with an almost 2k ring and they offered me nothing 100, said it was scrap. went to another pawn and they gave me almost 500. will not ever go back there again. looked at my ring for 1 minute, had dogs on the floor. unhappy.

Nice place and great to work with. And nope, I dont work there, or for them - just had a good experience and thought I would share.

Dont do any business with these crooks. They always acted like it was a bother that you were there even if it was to give them money. I went in the other day to extend my loan only to find out they had pulled my gun already. Only 3 days had passed since the due date and he said sorry and walked away. What jerks!!! Other places give you some time, not these people. Lost a gun I have had for 15 years. Do yourself a favor and keep on driving. There has got to be a better place in Katy than this dump.

Best pawn shop ever

They help me out when I need thanks again.

Excellent place - big selection of jewelry reasonably priced

What a joke, all these positive reviews must be from the store itself! This place is a very uncomfortable, and unfriendly place to do business. You walk in and all you see is young kids running this place, jackin off; with no knowledge of anything. Without the internet these people would be out of business. This place has really gone down hill. Drugs, Racketeering, Drug Dealers/ Felons; basically a very shady business here.

Took gold there to sell and they said it didnt test out. I took it down the street to Goldwiser and got a fair price!

Racist douchebags. how are they in business

I have been on numerous occasions where they have run out of money. One time it was only a $500 loan!!! They were bought out recently and unfortunately its very apparent. -TD

ARROGANT FOOLS, IGNORANT RACIST ASS.

Awesome

Racist rude ridiculous